Hi All, Seems the case against a blogger has dampened the activity on the list. That's beside the point, I recently got a SMS about the Safaricom daily data bundle, which to the best of my knowledge I did not subscribe to as I do not use my phone for browsing (actually I have a separate phone for such activities). I assumed that the message was in error so I ignored it just to realise a few days later that the service was being renewed every day so I dialled the request code *544# to unsubscribe from the service just to find that the option does not exist on the menu. I then called 200 for assistance to be told that the item is not on the menu but that I should type "98" to get the option, we expect better from Safaricom can someone please resolve this issue a.s.a.p to prevent some of us from blowing the issue to the required proportions. Regards Robert Yawe KAY System Technologies Ltd Phoenix House, 6th Floor P O Box 55806 Nairobi, 00200 Kenya Tel: +254722511225, +254202010696
Robert, You're not alone! This is an issue that Safaricom should resolve quickly! We miss those days when we would get prompt response from Safaricom! even on this list. A lot Kenyans are losing money this way - consumers are not effectively protected in this country! Pertinent information is hidden in places not easy to get even by literate and techy users, how about illiterate, non-techy users! I wonder why Consumer issues are never taken seriously! Edith From: kictanet-bounces+eadera=idrc.or.ke@lists.kictanet.or.ke [mailto:kictanet-bounces+eadera=idrc.or.ke@lists.kictanet.or.ke] On Behalf Of robert yawe Sent: Thursday, October 27, 2011 9:43 AM To: Edith Adera Cc: KICTAnet ICT Policy Discussions Subject: [kictanet] Safaricom daily bundles Hi All, Seems the case against a blogger has dampened the activity on the list. That's beside the point, I recently got a SMS about the Safaricom daily data bundle, which to the best of my knowledge I did not subscribe to as I do not use my phone for browsing (actually I have a separate phone for such activities). I assumed that the message was in error so I ignored it just to realise a few days later that the service was being renewed every day so I dialled the request code *544# to unsubscribe from the service just to find that the option does not exist on the menu. I then called 200 for assistance to be told that the item is not on the menu but that I should type "98" to get the option, we expect better from Safaricom can someone please resolve this issue a.s.a.p to prevent some of us from blowing the issue to the required proportions. Regards Robert Yawe KAY System Technologies Ltd Phoenix House, 6th Floor P O Box 55806 Nairobi, 00200 Kenya Tel: +254722511225, +254202010696
Dear all, This is not just a recent thing. A couple of months ago I subscribed to their daily Internet service as I occasionally, particularly when in traffic, use my phone to check email etc. I then tried to unsubscribe when traveling out of the country but could not. Every time I tried, the message was the service is down and that I should try later. When I called their customer service, they told me I should do it myself. It was not about two weeks later, when I was actually out of the country, that I managed to unsubscribe. Unfortunately, I had by that time run out of credit. I thought I was being defrauded. I hope Safaricom is not doing this intentionally. George
Robert,
You're not alone! This is an issue that Safaricom should resolve quickly! We miss those days when we would get prompt response from Safaricom! even on this list.
A lot Kenyans are losing money this way - consumers are not effectively protected in this country! Pertinent information is hidden in places not easy to get even by literate and techy users, how about illiterate, non-techy users!
I wonder why Consumer issues are never taken seriously!
Edith
From: kictanet-bounces+eadera=idrc.or.ke@lists.kictanet.or.ke [mailto:kictanet-bounces+eadera=idrc.or.ke@lists.kictanet.or.ke] On Behalf Of robert yawe Sent: Thursday, October 27, 2011 9:43 AM To: Edith Adera Cc: KICTAnet ICT Policy Discussions Subject: [kictanet] Safaricom daily bundles
Hi All,
Seems the case against a blogger has dampened the activity on the list.
That's beside the point, I recently got a SMS about the Safaricom daily data bundle, which to the best of my knowledge I did not subscribe to as I do not use my phone for browsing (actually I have a separate phone for such activities).
I assumed that the message was in error so I ignored it just to realise a few days later that the service was being renewed every day so I dialled the request code *544# to unsubscribe from the service just to find that the option does not exist on the menu.
I then called 200 for assistance to be told that the item is not on the menu but that I should type "98" to get the option, we expect better from Safaricom can someone please resolve this issue a.s.a.p to prevent some of us from blowing the issue to the required proportions.
Regards
Robert Yawe KAY System Technologies Ltd Phoenix House, 6th Floor P O Box 55806 Nairobi, 00200 Kenya Tel: +254722511225, +254202010696
----------------------------------------- This message has been scanned for viruses and dangerous content by MailScanner, and is believed to be clean.
+++++++++++++++++++++++++++++++++++++++ UNIVERSITY OF NAIROBI IS ISO CERTIFIED
The University of Nairobi is committed to providing quality services to all its clients. The University will monitor and review its quality performance from time to time through an effective implementation of the Quality Management System based on ISO 9001:2008 standard.
University of Nairobi Website: http://www.uonbi.ac.ke/ +++++++++++++++++++++++++++++++++++++++
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The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development.
KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications.
-- Dr George Nyabuga Associate Director School of Journalism & Mass Communication University of Nairobi Education Building Harry Thuku Road PO Box 30197 - 00100 Nairobi, Kenya Tel: +254(0)20 318262 Fax: +254(0)20 2229168 Mobile: +254 (0)72151 6573 Email: gnyabuga@uonbi.ac.ke, gnyabuga@yahoo.co.uk www.uonbi.ac.ke ----------------------------------------- This message has been scanned for viruses and dangerous content by MailScanner, and is believed to be clean. +++++++++++++++++++++++++++++++++++++++ UNIVERSITY OF NAIROBI IS ISO CERTIFIED The University of Nairobi is committed to providing quality services to all its clients. The University will monitor and review its quality performance from time to time through an effective implementation of the Quality Management System based on ISO 9001:2008 standard. University of Nairobi Website: http://www.uonbi.ac.ke/ +++++++++++++++++++++++++++++++++++++++
Can someone please tell me what CCK does about some of these very serious consumer issues? - or was the mandate for consumer protection given to another agency when the law was changed? Edith -----Original Message----- From: George Nyabuga [mailto:gnyabuga@uonbi.ac.ke] Sent: Thursday, October 27, 2011 12:22 PM To: Edith Adera Cc: KICTAnet ICT Policy Discussions Subject: Re: [kictanet] Safaricom daily bundles Dear all, This is not just a recent thing. A couple of months ago I subscribed to their daily Internet service as I occasionally, particularly when in traffic, use my phone to check email etc. I then tried to unsubscribe when traveling out of the country but could not. Every time I tried, the message was the service is down and that I should try later. When I called their customer service, they told me I should do it myself. It was not about two weeks later, when I was actually out of the country, that I managed to unsubscribe. Unfortunately, I had by that time run out of credit. I thought I was being defrauded. I hope Safaricom is not doing this intentionally. George
Robert,
You're not alone! This is an issue that Safaricom should resolve quickly! We miss those days when we would get prompt response from Safaricom! even on this list.
A lot Kenyans are losing money this way - consumers are not effectively protected in this country! Pertinent information is hidden in places not easy to get even by literate and techy users, how about illiterate, non-techy users!
I wonder why Consumer issues are never taken seriously!
Edith
From: kictanet-bounces+eadera=idrc.or.ke@lists.kictanet.or.ke [mailto:kictanet-bounces+eadera=idrc.or.ke@lists.kictanet.or.ke] On Behalf Of robert yawe Sent: Thursday, October 27, 2011 9:43 AM To: Edith Adera Cc: KICTAnet ICT Policy Discussions Subject: [kictanet] Safaricom daily bundles
Hi All,
Seems the case against a blogger has dampened the activity on the list.
That's beside the point, I recently got a SMS about the Safaricom daily data bundle, which to the best of my knowledge I did not subscribe to as I do not use my phone for browsing (actually I have a separate phone for such activities).
I assumed that the message was in error so I ignored it just to realise a few days later that the service was being renewed every day so I dialled the request code *544# to unsubscribe from the service just to find that the option does not exist on the menu.
I then called 200 for assistance to be told that the item is not on the menu but that I should type "98" to get the option, we expect better from Safaricom can someone please resolve this issue a.s.a.p to prevent some of us from blowing the issue to the required proportions.
Regards
Robert Yawe KAY System Technologies Ltd Phoenix House, 6th Floor P O Box 55806 Nairobi, 00200 Kenya Tel: +254722511225, +254202010696
----------------------------------------- This message has been scanned for viruses and dangerous content by MailScanner, and is believed to be clean.
+++++++++++++++++++++++++++++++++++++++ UNIVERSITY OF NAIROBI IS ISO CERTIFIED
The University of Nairobi is committed to providing quality services to all its clients. The University will monitor and review its quality performance from time to time through an effective implementation of the Quality Management System based on ISO 9001:2008 standard.
University of Nairobi Website: http://www.uonbi.ac.ke/ +++++++++++++++++++++++++++++++++++++++
_______________________________________________ kictanet mailing list kictanet@lists.kictanet.or.ke http://lists.kictanet.or.ke/mailman/listinfo/kictanet
Unsubscribe or change your options at http://lists.kictanet.or.ke/mailman/options/kictanet/gnyabuga%40uonbi. ac.ke
The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development.
KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications.
-- Dr George Nyabuga Associate Director School of Journalism & Mass Communication University of Nairobi Education Building Harry Thuku Road PO Box 30197 - 00100 Nairobi, Kenya Tel: +254(0)20 318262 Fax: +254(0)20 2229168 Mobile: +254 (0)72151 6573 Email: gnyabuga@uonbi.ac.ke, gnyabuga@yahoo.co.uk www.uonbi.ac.ke ----------------------------------------- This message has been scanned for viruses and dangerous content by MailScanner, and is believed to be clean. +++++++++++++++++++++++++++++++++++++++ UNIVERSITY OF NAIROBI IS ISO CERTIFIED The University of Nairobi is committed to providing quality services to all its clients. The University will monitor and review its quality performance from time to time through an effective implementation of the Quality Management System based on ISO 9001:2008 standard. University of Nairobi Website: http://www.uonbi.ac.ke/ +++++++++++++++++++++++++++++++++++++++
Edith, Asking CCK to touch some players in the name of consumers is seeking too much. The regulator stopped bothering about consumer issues long ago. The focus is now strictly on license fees. Theirs is a tale of a referee who turns up to officiate a match without a whistle. Having understood that the "player who bears the greatest irresponsibility" if I borrow from Ocampo's vocabulary, sees no need to take responsibility. Kwani mta-do? Kamotho Njenga On Thu, Oct 27, 2011 at 2:24 AM, Edith Adera <eadera@idrc.or.ke> wrote:
Can someone please tell me what CCK does about some of these very serious consumer issues? - or was the mandate for consumer protection given to another agency when the law was changed?
Edith
-----Original Message----- From: George Nyabuga [mailto:gnyabuga@uonbi.ac.ke] Sent: Thursday, October 27, 2011 12:22 PM To: Edith Adera Cc: KICTAnet ICT Policy Discussions Subject: Re: [kictanet] Safaricom daily bundles
Dear all,
This is not just a recent thing. A couple of months ago I subscribed to their daily Internet service as I occasionally, particularly when in traffic, use my phone to check email etc. I then tried to unsubscribe when traveling out of the country but could not. Every time I tried, the message was the service is down and that I should try later. When I called their customer service, they told me I should do it myself. It was not about two weeks later, when I was actually out of the country, that I managed to unsubscribe. Unfortunately, I had by that time run out of credit. I thought I was being defrauded. I hope Safaricom is not doing this intentionally.
George
Robert,
You're not alone! This is an issue that Safaricom should resolve quickly! We miss those days when we would get prompt response from Safaricom! even on this list.
A lot Kenyans are losing money this way - consumers are not effectively protected in this country! Pertinent information is hidden in places not easy to get even by literate and techy users, how about illiterate, non-techy users!
I wonder why Consumer issues are never taken seriously!
Edith
From: kictanet-bounces+eadera=idrc.or.ke@lists.kictanet.or.ke [mailto:kictanet-bounces+eadera=idrc.or.ke@lists.kictanet.or.ke] On Behalf Of robert yawe Sent: Thursday, October 27, 2011 9:43 AM To: Edith Adera Cc: KICTAnet ICT Policy Discussions Subject: [kictanet] Safaricom daily bundles
Hi All,
Seems the case against a blogger has dampened the activity on the list.
That's beside the point, I recently got a SMS about the Safaricom daily data bundle, which to the best of my knowledge I did not subscribe to as I do not use my phone for browsing (actually I have a separate phone for such activities).
I assumed that the message was in error so I ignored it just to realise a few days later that the service was being renewed every day so I dialled the request code *544# to unsubscribe from the service just to find that the option does not exist on the menu.
I then called 200 for assistance to be told that the item is not on the menu but that I should type "98" to get the option, we expect better from Safaricom can someone please resolve this issue a.s.a.p to prevent some of us from blowing the issue to the required proportions.
Regards
Robert Yawe KAY System Technologies Ltd Phoenix House, 6th Floor P O Box 55806 Nairobi, 00200 Kenya Tel: +254722511225, +254202010696
----------------------------------------- This message has been scanned for viruses and dangerous content by MailScanner, and is believed to be clean.
+++++++++++++++++++++++++++++++++++++++ UNIVERSITY OF NAIROBI IS ISO CERTIFIED
The University of Nairobi is committed to providing quality services to all its clients. The University will monitor and review its quality performance from time to time through an effective implementation of the Quality Management System based on ISO 9001:2008 standard.
University of Nairobi Website: http://www.uonbi.ac.ke/ +++++++++++++++++++++++++++++++++++++++
_______________________________________________ kictanet mailing list kictanet@lists.kictanet.or.ke http://lists.kictanet.or.ke/mailman/listinfo/kictanet
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The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development.
KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications.
-- Dr George Nyabuga Associate Director School of Journalism & Mass Communication University of Nairobi Education Building Harry Thuku Road PO Box 30197 - 00100 Nairobi, Kenya Tel: +254(0)20 318262 Fax: +254(0)20 2229168 Mobile: +254 (0)72151 6573 Email: gnyabuga@uonbi.ac.ke, gnyabuga@yahoo.co.uk www.uonbi.ac.ke
----------------------------------------- This message has been scanned for viruses and dangerous content by MailScanner, and is believed to be clean.
+++++++++++++++++++++++++++++++++++++++ UNIVERSITY OF NAIROBI IS ISO CERTIFIED
The University of Nairobi is committed to providing quality services to all its clients. The University will monitor and review its quality performance from time to time through an effective implementation of the Quality Management System based on ISO 9001:2008 standard.
University of Nairobi Website: http://www.uonbi.ac.ke/ +++++++++++++++++++++++++++++++++++++++
_______________________________________________ kictanet mailing list kictanet@lists.kictanet.or.ke http://lists.kictanet.or.ke/mailman/listinfo/kictanet
Unsubscribe or change your options at http://lists.kictanet.or.ke/mailman/options/kictanet/kamothonjenga%40gmail.c...
The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development.
KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications.
Are you suggesting that CCK's consumer function is non-existent? If they still have this mandate? Does Kenya have consumer bodies in the Telecomm sector? Something is amiss and I'm surprised there is no reaction from such a body(ies), the regulator nor policymakers! Edith From: Kamotho Njenga [mailto:kamothonjenga@gmail.com] Sent: Thursday, October 27, 2011 4:01 PM To: Edith Adera Cc: KICTAnet ICT Policy Discussions Subject: Re: [kictanet] Safaricom daily bundles Edith, Asking CCK to touch some players in the name of consumers is seeking too much. The regulator stopped bothering about consumer issues long ago. The focus is now strictly on license fees. Theirs is a tale of a referee who turns up to officiate a match without a whistle. Having understood that the "player who bears the greatest irresponsibility" if I borrow from Ocampo's vocabulary, sees no need to take responsibility. Kwani mta-do? Kamotho Njenga On Thu, Oct 27, 2011 at 2:24 AM, Edith Adera <eadera@idrc.or.ke<mailto:eadera@idrc.or.ke>> wrote: Can someone please tell me what CCK does about some of these very serious consumer issues? - or was the mandate for consumer protection given to another agency when the law was changed? Edith -----Original Message----- From: George Nyabuga [mailto:gnyabuga@uonbi.ac.ke<mailto:gnyabuga@uonbi.ac.ke>] Sent: Thursday, October 27, 2011 12:22 PM To: Edith Adera Cc: KICTAnet ICT Policy Discussions Subject: Re: [kictanet] Safaricom daily bundles Dear all, This is not just a recent thing. A couple of months ago I subscribed to their daily Internet service as I occasionally, particularly when in traffic, use my phone to check email etc. I then tried to unsubscribe when traveling out of the country but could not. Every time I tried, the message was the service is down and that I should try later. When I called their customer service, they told me I should do it myself. It was not about two weeks later, when I was actually out of the country, that I managed to unsubscribe. Unfortunately, I had by that time run out of credit. I thought I was being defrauded. I hope Safaricom is not doing this intentionally. George
Robert,
You're not alone! This is an issue that Safaricom should resolve quickly! We miss those days when we would get prompt response from Safaricom! even on this list.
A lot Kenyans are losing money this way - consumers are not effectively protected in this country! Pertinent information is hidden in places not easy to get even by literate and techy users, how about illiterate, non-techy users!
I wonder why Consumer issues are never taken seriously!
Edith
From: kictanet-bounces+eadera=idrc.or.ke@lists.kictanet.or.ke<mailto:idrc.or.ke@lists.kictanet.or.ke> [mailto:kictanet-bounces+eadera<mailto:kictanet-bounces%2Beadera>=idrc.or.ke@lists.kictanet.or.ke<mailto:idrc.or.ke@lists.kictanet.or.ke>] On Behalf Of robert yawe Sent: Thursday, October 27, 2011 9:43 AM To: Edith Adera Cc: KICTAnet ICT Policy Discussions Subject: [kictanet] Safaricom daily bundles
Hi All,
Seems the case against a blogger has dampened the activity on the list.
That's beside the point, I recently got a SMS about the Safaricom daily data bundle, which to the best of my knowledge I did not subscribe to as I do not use my phone for browsing (actually I have a separate phone for such activities).
I assumed that the message was in error so I ignored it just to realise a few days later that the service was being renewed every day so I dialled the request code *544# to unsubscribe from the service just to find that the option does not exist on the menu.
I then called 200 for assistance to be told that the item is not on the menu but that I should type "98" to get the option, we expect better from Safaricom can someone please resolve this issue a.s.a.p to prevent some of us from blowing the issue to the required proportions.
Regards
Robert Yawe KAY System Technologies Ltd Phoenix House, 6th Floor P O Box 55806 Nairobi, 00200 Kenya Tel: +254722511225<tel:%2B254722511225>, +254202010696<tel:%2B254202010696>
----------------------------------------- This message has been scanned for viruses and dangerous content by MailScanner, and is believed to be clean.
+++++++++++++++++++++++++++++++++++++++ UNIVERSITY OF NAIROBI IS ISO CERTIFIED
The University of Nairobi is committed to providing quality services to all its clients. The University will monitor and review its quality performance from time to time through an effective implementation of the Quality Management System based on ISO 9001:2008 standard.
University of Nairobi Website: http://www.uonbi.ac.ke/ +++++++++++++++++++++++++++++++++++++++
_______________________________________________ kictanet mailing list kictanet@lists.kictanet.or.ke<mailto:kictanet@lists.kictanet.or.ke> http://lists.kictanet.or.ke/mailman/listinfo/kictanet
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The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development.
KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications.
-- Dr George Nyabuga Associate Director School of Journalism & Mass Communication University of Nairobi Education Building Harry Thuku Road PO Box 30197 - 00100<tel:30197%20-%2000100> Nairobi, Kenya Tel: +254(0)20 318262<tel:%2B254%280%2920%20318262> Fax: +254(0)20 2229168<tel:%2B254%280%2920%202229168> Mobile: +254 (0)72151 6573<tel:%2B254%20%280%2972151%206573> Email: gnyabuga@uonbi.ac.ke<mailto:gnyabuga@uonbi.ac.ke>, gnyabuga@yahoo.co.uk<mailto:gnyabuga@yahoo.co.uk> www.uonbi.ac.ke<http://www.uonbi.ac.ke> ----------------------------------------- This message has been scanned for viruses and dangerous content by MailScanner, and is believed to be clean. +++++++++++++++++++++++++++++++++++++++ UNIVERSITY OF NAIROBI IS ISO CERTIFIED The University of Nairobi is committed to providing quality services to all its clients. The University will monitor and review its quality performance from time to time through an effective implementation of the Quality Management System based on ISO 9001:2008 standard. University of Nairobi Website: http://www.uonbi.ac.ke/ +++++++++++++++++++++++++++++++++++++++ _______________________________________________ kictanet mailing list kictanet@lists.kictanet.or.ke<mailto:kictanet@lists.kictanet.or.ke> http://lists.kictanet.or.ke/mailman/listinfo/kictanet Unsubscribe or change your options at http://lists.kictanet.or.ke/mailman/options/kictanet/kamothonjenga%40gmail.c... The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development. KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications.
Hi, I believe this is an opportunity for COFEK to prove that they are interested in all consumers. Regards Robert Yawe KAY System Technologies Ltd Phoenix House, 6th Floor P O Box 55806 Nairobi, 00200 Kenya Tel: +254722511225, +254202010696 ________________________________ From: Edith Adera <eadera@idrc.or.ke> To: robert yawe <robertyawe@yahoo.co.uk> Cc: KICTAnet ICT Policy Discussions <kictanet@lists.kictanet.or.ke> Sent: Thursday, 27 October 2011, 12:13 Subject: RE: [kictanet] Safaricom daily bundles Robert, You’re not alone! This is an issue that Safaricom should resolve quickly! We miss those days when we would get prompt response from Safaricom! even on this list. A lot Kenyans are losing money this way – consumers are not effectively protected in this country! Pertinent information is hidden in places not easy to get even by literate and techy users, how about illiterate, non-techy users! I wonder why Consumer issues are never taken seriously! Edith From:kictanet-bounces+eadera=idrc.or.ke@lists.kictanet.or.ke [mailto:kictanet-bounces+eadera=idrc.or.ke@lists.kictanet.or.ke] On Behalf Of robert yawe Sent: Thursday, October 27, 2011 9:43 AM To: Edith Adera Cc: KICTAnet ICT Policy Discussions Subject: [kictanet] Safaricom daily bundles Hi All, Seems the case against a blogger has dampened the activity on the list. That's beside the point, I recently got a SMS about the Safaricom daily data bundle, which to the best of my knowledge I did not subscribe to as I do not use my phone for browsing (actually I have a separate phone for such activities). I assumed that the message was in error so I ignored it just to realise a few days later that the service was being renewed every day so I dialled the request code *544# to unsubscribe from the service just to find that the option does not exist on the menu. I then called 200 for assistance to be told that the item is not on the menu but that I should type "98" to get the option, we expect better from Safaricom can someone please resolve this issue a.s.a.p to prevent some of us from blowing the issue to the required proportions. Regards Robert Yawe KAY System Technologies Ltd Phoenix House, 6th Floor P O Box 55806 Nairobi, 00200 Kenya Tel: +254722511225, +254202010696
Apologise listers, Seems in my anger from receiving the unsolicited messages I failed to look at the menu options well, the "98" was there but one needs to scroll down to the bottom of the menu. regards Robert Yawe KAY System Technologies Ltd Phoenix House, 6th Floor P O Box 55806 Nairobi, 00200 Kenya Tel: +254722511225, +254202010696 ________________________________ From: robert yawe <robertyawe@yahoo.co.uk> To: robertyawe@yahoo.co.uk Cc: KICTAnet ICT Policy Discussions <kictanet@lists.kictanet.or.ke> Sent: Thursday, 27 October 2011, 13:48 Subject: Re: [kictanet] Safaricom daily bundles - COFEK Hi, I believe this is an opportunity for COFEK to prove that they are interested in all consumers. Regards Robert Yawe KAY System Technologies Ltd Phoenix House, 6th Floor P O Box 55806 Nairobi, 00200 Kenya Tel: +254722511225, +254202010696 ________________________________ From: Edith Adera <eadera@idrc.or.ke> To: robert yawe <robertyawe@yahoo.co.uk> Cc: KICTAnet ICT Policy Discussions <kictanet@lists.kictanet.or.ke> Sent: Thursday, 27 October 2011, 12:13 Subject: RE: [kictanet] Safaricom daily bundles Robert, You’re not alone! This is an issue that Safaricom should resolve quickly! We miss those days when we would get prompt response from Safaricom! even on this list. A lot Kenyans are losing money this way – consumers are not effectively protected in this country! Pertinent information is hidden in places not easy to get even by literate and techy users, how about illiterate, non-techy users! I wonder why Consumer issues are never taken seriously! Edith From:kictanet-bounces+eadera=idrc.or.ke@lists.kictanet.or.ke [mailto:kictanet-bounces+eadera=idrc.or.ke@lists.kictanet.or.ke] On Behalf Of robert yawe Sent: Thursday, October 27, 2011 9:43 AM To: Edith Adera Cc: KICTAnet ICT Policy Discussions Subject: [kictanet] Safaricom daily bundles Hi All, Seems the case against a blogger has dampened the activity on the list. That's beside the point, I recently got a SMS about the Safaricom daily data bundle, which to the best of my knowledge I did not subscribe to as I do not use my phone for browsing (actually I have a separate phone for such activities). I assumed that the message was in error so I ignored it just to realise a few days later that the service was being renewed every day so I dialled the request code *544# to unsubscribe from the service just to find that the option does not exist on the menu. I then called 200 for assistance to be told that the item is not on the menu but that I should type "98" to get the option, we expect better from Safaricom can someone please resolve this issue a.s.a.p to prevent some of us from blowing the issue to the required proportions. Regards Robert Yawe KAY System Technologies Ltd Phoenix House, 6th Floor P O Box 55806 Nairobi, 00200 Kenya Tel: +254722511225, +254202010696 _______________________________________________ kictanet mailing list kictanet@lists.kictanet.or.ke http://lists.kictanet.or.ke/mailman/listinfo/kictanet Unsubscribe or change your options at http://lists.kictanet.or.ke/mailman/options/kictanet/robertyawe%40yahoo.co.u... The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development. KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications.
Hi, You also might want to check if someone subscribed you to the service if you are sure its not you. Usually I see this happen if ones phone is used by the children. They will sometimes dial to subscribe and not advise their parents. Its very difficult for Safaricom to subscribe you to a service you haven't requested. Regards Sent from my BlackBerry® -----Original Message----- From: robert yawe <robertyawe@yahoo.co.uk> Sender: kictanet-bounces+bkioko=bernsoft.com@lists.kictanet.or.ke Date: Thu, 27 Oct 2011 13:24:07 To: <bkioko@bernsoft.com> Reply-To: robert yawe <robertyawe@yahoo.co.uk> Cc: KICTAnet ICT Policy Discussions<kictanet@lists.kictanet.or.ke> Subject: [kictanet] Anger blinds - Safaricom daily bundles _______________________________________________ kictanet mailing list kictanet@lists.kictanet.or.ke http://lists.kictanet.or.ke/mailman/listinfo/kictanet Unsubscribe or change your options at http://lists.kictanet.or.ke/mailman/options/kictanet/bkioko%40bernsoft.com The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development. KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications.
But not impossible. I also had a mobile phone data subscription that I never took out. And I have no kids. The doglet hasn't yet started surfing on my phone, I think. On 27 October 2011 15:30, <bkioko@bernsoft.com> wrote:
Hi,
You also might want to check if someone subscribed you to the service if you are sure its not you. Usually I see this happen if ones phone is used by the children. They will sometimes dial to subscribe and not advise their parents.
Its very difficult for Safaricom to subscribe you to a service you haven't requested.
Regards Sent from my BlackBerry®
-----Original Message----- From: robert yawe <robertyawe@yahoo.co.uk> Sender: kictanet-bounces+bkioko=bernsoft.com@lists.kictanet.or.ke Date: Thu, 27 Oct 2011 13:24:07 To: <bkioko@bernsoft.com> Reply-To: robert yawe <robertyawe@yahoo.co.uk> Cc: KICTAnet ICT Policy Discussions<kictanet@lists.kictanet.or.ke> Subject: [kictanet] Anger blinds - Safaricom daily bundles
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The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development.
KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications. _______________________________________________ kictanet mailing list kictanet@lists.kictanet.or.ke http://lists.kictanet.or.ke/mailman/listinfo/kictanet
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The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development.
KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications.
-- Andrea Bohnstedt <http://ke.linkedin.com/in/andreabohnstedt> Publisher +254 720 960 322 www.ratio-magazine.com Find/post East Africa careers<http://www.ratio-magazine.com/careers/index.php> Find/post conferences, workshops, trainings, other business events<http://www.ratio-magazine.com/businessevents/index.php>
Lol @ Andrea, did you say doglet ;-) they are called officers :-) On 10/27/11, Andrea Bohnstedt <andrea.bohnstedt@ratio-magazine.com> wrote:
But not impossible. I also had a mobile phone data subscription that I never took out. And I have no kids. The doglet hasn't yet started surfing on my phone, I think.
On 27 October 2011 15:30, <bkioko@bernsoft.com> wrote:
Hi,
You also might want to check if someone subscribed you to the service if you are sure its not you. Usually I see this happen if ones phone is used by the children. They will sometimes dial to subscribe and not advise their parents.
Its very difficult for Safaricom to subscribe you to a service you haven't requested.
Regards Sent from my BlackBerry®
-----Original Message----- From: robert yawe <robertyawe@yahoo.co.uk> Sender: kictanet-bounces+bkioko=bernsoft.com@lists.kictanet.or.ke Date: Thu, 27 Oct 2011 13:24:07 To: <bkioko@bernsoft.com> Reply-To: robert yawe <robertyawe@yahoo.co.uk> Cc: KICTAnet ICT Policy Discussions<kictanet@lists.kictanet.or.ke> Subject: [kictanet] Anger blinds - Safaricom daily bundles
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The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development.
KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications. _______________________________________________ kictanet mailing list kictanet@lists.kictanet.or.ke http://lists.kictanet.or.ke/mailman/listinfo/kictanet
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The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development.
KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications.
-- Andrea Bohnstedt <http://ke.linkedin.com/in/andreabohnstedt> Publisher +254 720 960 322
www.ratio-magazine.com Find/post East Africa careers<http://www.ratio-magazine.com/careers/index.php> Find/post conferences, workshops, trainings, other business events<http://www.ratio-magazine.com/businessevents/index.php>
-- Sent from my mobile device Barrack O. Otieno +254721325277 +254-20-2498789 Skype: barrack.otieno
Ollie Doglet - he's on social media (just to keep this contribution ICT-related): https://www.facebook.com/people/Ollie-Doglet/1354175311 But he doesn't really post. Paws and keyboards are difficult and this is a sore subject, so we don't mention it. He's my company's Security Officer and also doubles up as the Emotional Welfare Officer. When in doubt, pet the doglet. On 27 October 2011 15:41, Barrack Otieno <otieno.barrack@gmail.com> wrote:
Lol @ Andrea, did you say doglet ;-) they are called officers :-)
On 10/27/11, Andrea Bohnstedt <andrea.bohnstedt@ratio-magazine.com> wrote:
But not impossible. I also had a mobile phone data subscription that I never took out. And I have no kids. The doglet hasn't yet started surfing on my phone, I think.
On 27 October 2011 15:30, <bkioko@bernsoft.com> wrote:
Hi,
You also might want to check if someone subscribed you to the service if you are sure its not you. Usually I see this happen if ones phone is used by the children. They will sometimes dial to subscribe and not advise their parents.
Its very difficult for Safaricom to subscribe you to a service you haven't requested.
Regards Sent from my BlackBerry®
-----Original Message----- From: robert yawe <robertyawe@yahoo.co.uk> Sender: kictanet-bounces+bkioko=bernsoft.com@lists.kictanet.or.ke Date: Thu, 27 Oct 2011 13:24:07 To: <bkioko@bernsoft.com> Reply-To: robert yawe <robertyawe@yahoo.co.uk> Cc: KICTAnet ICT Policy Discussions<kictanet@lists.kictanet.or.ke> Subject: [kictanet] Anger blinds - Safaricom daily bundles
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The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development.
KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and
bandwidth,
share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications. _______________________________________________ kictanet mailing list kictanet@lists.kictanet.or.ke http://lists.kictanet.or.ke/mailman/listinfo/kictanet
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The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development.
KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and
bandwidth,
share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications.
-- Andrea Bohnstedt <http://ke.linkedin.com/in/andreabohnstedt> Publisher +254 720 960 322
www.ratio-magazine.com Find/post East Africa careers<http://www.ratio-magazine.com/careers/index.php> Find/post conferences, workshops, trainings, other business events<http://www.ratio-magazine.com/businessevents/index.php>
-- Sent from my mobile device
Barrack O. Otieno +254721325277 +254-20-2498789 Skype: barrack.otieno
-- Andrea Bohnstedt <http://ke.linkedin.com/in/andreabohnstedt> Publisher +254 720 960 322 www.ratio-magazine.com Find/post East Africa careers<http://www.ratio-magazine.com/careers/index.php> Find/post conferences, workshops, trainings, other business events<http://www.ratio-magazine.com/businessevents/index.php>
Hi I also find it hard for a service provider to subscribe you without your knowledge. That being said, there does occur some problems when for example you change billing systems or when you run promos and subscribers can find themselves on different lists or dropped from others. James On Thu, Oct 27, 2011 at 3:59 PM, Andrea Bohnstedt < andrea.bohnstedt@ratio-magazine.com> wrote:
Ollie Doglet - he's on social media (just to keep this contribution ICT-related): https://www.facebook.com/people/Ollie-Doglet/1354175311
But he doesn't really post. Paws and keyboards are difficult and this is a sore subject, so we don't mention it.
He's my company's Security Officer and also doubles up as the Emotional Welfare Officer. When in doubt, pet the doglet.
On 27 October 2011 15:41, Barrack Otieno <otieno.barrack@gmail.com> wrote:
Lol @ Andrea, did you say doglet ;-) they are called officers :-)
But not impossible. I also had a mobile phone data subscription that I never took out. And I have no kids. The doglet hasn't yet started surfing on my phone, I think.
On 27 October 2011 15:30, <bkioko@bernsoft.com> wrote:
Hi,
You also might want to check if someone subscribed you to the service if you are sure its not you. Usually I see this happen if ones phone is used by the children. They will sometimes dial to subscribe and not advise
On 10/27/11, Andrea Bohnstedt <andrea.bohnstedt@ratio-magazine.com> wrote: their
parents.
Its very difficult for Safaricom to subscribe you to a service you haven't requested.
Regards Sent from my BlackBerry®
-----Original Message----- From: robert yawe <robertyawe@yahoo.co.uk> Sender: kictanet-bounces+bkioko=bernsoft.com@lists.kictanet.or.ke Date: Thu, 27 Oct 2011 13:24:07 To: <bkioko@bernsoft.com> Reply-To: robert yawe <robertyawe@yahoo.co.uk> Cc: KICTAnet ICT Policy Discussions<kictanet@lists.kictanet.or.ke> Subject: [kictanet] Anger blinds - Safaricom daily bundles
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The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development.
KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and
bandwidth,
share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications. _______________________________________________ kictanet mailing list kictanet@lists.kictanet.or.ke http://lists.kictanet.or.ke/mailman/listinfo/kictanet
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http://lists.kictanet.or.ke/mailman/options/kictanet/andrea.bohnstedt%40rati...
The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development.
KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and
bandwidth,
share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications.
-- Andrea Bohnstedt <http://ke.linkedin.com/in/andreabohnstedt> Publisher +254 720 960 322
www.ratio-magazine.com Find/post East Africa careers<http://www.ratio-magazine.com/careers/index.php> Find/post conferences, workshops, trainings, other business events<http://www.ratio-magazine.com/businessevents/index.php>
-- Sent from my mobile device
Barrack O. Otieno +254721325277 +254-20-2498789 Skype: barrack.otieno
-- Andrea Bohnstedt <http://ke.linkedin.com/in/andreabohnstedt>
Publisher +254 720 960 322
www.ratio-magazine.com Find/post East Africa careers<http://www.ratio-magazine.com/careers/index.php> Find/post conferences, workshops, trainings, other business events<http://www.ratio-magazine.com/businessevents/index.php>
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The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development.
KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications.
Hey Andrea, On the lighter side of things, we can now all see why someone said in not-so-distant past how much they like your pate/pet or "ollie pete" Harry _____ From: kictanet-bounces+harry=comtelsys.co.ke@lists.kictanet.or.ke [mailto:kictanet-bounces+harry=comtelsys.co.ke@lists.kictanet.or.ke] On Behalf Of Andrea Bohnstedt Sent: Thursday, October 27, 2011 3:59 PM To: harry@comtelsys.co.ke Cc: KICTAnet ICT Policy Discussions Subject: Re: [kictanet] Anger blinds - Safaricom daily bundles Ollie Doglet - he's on social media (just to keep this contribution ICT-related): https://www.facebook.com/people/Ollie-Doglet/1354175311 But he doesn't really post. Paws and keyboards are difficult and this is a sore subject, so we don't mention it. He's my company's Security Officer and also doubles up as the Emotional Welfare Officer. When in doubt, pet the doglet. On 27 October 2011 15:41, Barrack Otieno <otieno.barrack@gmail.com> wrote: Lol @ Andrea, did you say doglet ;-) they are called officers :-) On 10/27/11, Andrea Bohnstedt <andrea.bohnstedt@ratio-magazine.com> wrote:
But not impossible. I also had a mobile phone data subscription that I never took out. And I have no kids. The doglet hasn't yet started surfing on my phone, I think.
On 27 October 2011 15:30, <bkioko@bernsoft.com> wrote:
Hi,
You also might want to check if someone subscribed you to the service if you are sure its not you. Usually I see this happen if ones phone is used by the children. They will sometimes dial to subscribe and not advise their parents.
Its very difficult for Safaricom to subscribe you to a service you haven't requested.
Regards Sent from my BlackBerryR
-----Original Message----- From: robert yawe <robertyawe@yahoo.co.uk> Sender: kictanet-bounces+bkioko=bernsoft.com@lists.kictanet.or.ke Date: Thu, 27 Oct 2011 13:24:07 To: <bkioko@bernsoft.com> Reply-To: robert yawe <robertyawe@yahoo.co.uk> Cc: KICTAnet ICT Policy Discussions<kictanet@lists.kictanet.or.ke> Subject: [kictanet] Anger blinds - Safaricom daily bundles
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The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development.
KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and
bandwidth,
share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications. _______________________________________________ kictanet mailing list kictanet@lists.kictanet.or.ke http://lists.kictanet.or.ke/mailman/listinfo/kictanet
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The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development.
KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and
bandwidth,
share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications.
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All providers must make such vital information is explicit - the information on how to unsubscribe is not straight forward YET the information to subscribe is very straight forward. You receive information on how to subscribe as soon as you unsubscribe but not the other way round! I still worry about the measures to protect Telecommunication consumers in this country! More needs to be done as millions have lost money by just being unable to unsubscribe! Edith From: kictanet-bounces+eadera=idrc.or.ke@lists.kictanet.or.ke [mailto:kictanet-bounces+eadera=idrc.or.ke@lists.kictanet.or.ke] On Behalf Of robert yawe Sent: Thursday, October 27, 2011 3:24 PM To: Edith Adera Cc: KICTAnet ICT Policy Discussions Subject: [kictanet] Anger blinds - Safaricom daily bundles Apologise listers, Seems in my anger from receiving the unsolicited messages I failed to look at the menu options well, the "98" was there but one needs to scroll down to the bottom of the menu. regards Robert Yawe KAY System Technologies Ltd Phoenix House, 6th Floor P O Box 55806 Nairobi, 00200 Kenya Tel: +254722511225, +254202010696 ________________________________ From: robert yawe <robertyawe@yahoo.co.uk> To: robertyawe@yahoo.co.uk Cc: KICTAnet ICT Policy Discussions <kictanet@lists.kictanet.or.ke> Sent: Thursday, 27 October 2011, 13:48 Subject: Re: [kictanet] Safaricom daily bundles - COFEK Hi, I believe this is an opportunity for COFEK to prove that they are interested in all consumers. Regards Robert Yawe KAY System Technologies Ltd Phoenix House, 6th Floor P O Box 55806 Nairobi, 00200 Kenya Tel: +254722511225, +254202010696 ________________________________ From: Edith Adera <eadera@idrc.or.ke> To: robert yawe <robertyawe@yahoo.co.uk> Cc: KICTAnet ICT Policy Discussions <kictanet@lists.kictanet.or.ke> Sent: Thursday, 27 October 2011, 12:13 Subject: RE: [kictanet] Safaricom daily bundles Robert, You’re not alone! This is an issue that Safaricom should resolve quickly! We miss those days when we would get prompt response from Safaricom! even on this list. A lot Kenyans are losing money this way – consumers are not effectively protected in this country! Pertinent information is hidden in places not easy to get even by literate and techy users, how about illiterate, non-techy users! I wonder why Consumer issues are never taken seriously! Edith From: kictanet-bounces+eadera=idrc.or.ke@lists.kictanet.or.ke [mailto:kictanet-bounces+eadera=idrc.or.ke@lists.kictanet.or.ke] On Behalf Of robert yawe Sent: Thursday, October 27, 2011 9:43 AM To: Edith Adera Cc: KICTAnet ICT Policy Discussions Subject: [kictanet] Safaricom daily bundles Hi All, Seems the case against a blogger has dampened the activity on the list. That's beside the point, I recently got a SMS about the Safaricom daily data bundle, which to the best of my knowledge I did not subscribe to as I do not use my phone for browsing (actually I have a separate phone for such activities). I assumed that the message was in error so I ignored it just to realise a few days later that the service was being renewed every day so I dialled the request code *544# to unsubscribe from the service just to find that the option does not exist on the menu. I then called 200 for assistance to be told that the item is not on the menu but that I should type "98" to get the option, we expect better from Safaricom can someone please resolve this issue a.s.a.p to prevent some of us from blowing the issue to the required proportions. Regards Robert Yawe KAY System Technologies Ltd Phoenix House, 6th Floor P O Box 55806 Nairobi, 00200 Kenya Tel: +254722511225, +254202010696 _______________________________________________ kictanet mailing list kictanet@lists.kictanet.or.ke<mailto:kictanet@lists.kictanet.or.ke> http://lists.kictanet.or.ke/mailman/listinfo/kictanet Unsubscribe or change your options at http://lists.kictanet.or.ke/mailman/options/kictanet/robertyawe%40yahoo.co.u... The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development. KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications.
Hi listers, As for me, they deductions were made twice yesterday. Surely, something needs to be done. If Safaricom is interested, my number is listed in the email signature below. Zachary. Be the change you want to see in the world Zachary Ochieng Editor/Journalist Cell: +254 726 473 388 Blog: http://ochiengzach.blogspot.com Twitter: @OchiengZach --- On Thu, 27/10/11, robert yawe <robertyawe@yahoo.co.uk> wrote: From: robert yawe <robertyawe@yahoo.co.uk> Subject: Re: [kictanet] Safaricom daily bundles - COFEK To: zzachmbir@yahoo.com Cc: "KICTAnet ICT Policy Discussions" <kictanet@lists.kictanet.or.ke> Date: Thursday, 27 October, 2011, 19:48 Hi, I believe this is an opportunity for COFEK to prove that they are interested in all consumers. Regards Robert Yawe KAY System Technologies Ltd Phoenix House, 6th Floor P O Box 55806 Nairobi, 00200 Kenya Tel: +254722511225, +254202010696 From: Edith Adera <eadera@idrc.or.ke> To: robert yawe <robertyawe@yahoo.co.uk> Cc: KICTAnet ICT Policy Discussions <kictanet@lists.kictanet.or.ke> Sent: Thursday, 27 October 2011, 12:13 Subject: RE: [kictanet] Safaricom daily bundles Robert, You’re not alone! This is an issue that Safaricom should resolve quickly! We miss those days when we would get prompt response from Safaricom! even on this list. A lot Kenyans are losing money this way – consumers are not effectively protected in this country! Pertinent information is hidden in places not easy to get even by literate and techy users, how about illiterate, non-techy users! I wonder why Consumer issues are never taken seriously! Edith From: kictanet-bounces+eadera=idrc.or.ke@lists.kictanet.or.ke [mailto:kictanet-bounces+eadera=idrc.or.ke@lists.kictanet.or.ke] On Behalf Of robert yawe Sent: Thursday, October 27, 2011 9:43 AM To: Edith Adera Cc: KICTAnet ICT Policy Discussions Subject: [kictanet] Safaricom daily bundles Hi All, Seems the case against a blogger has dampened the activity on the list. That's beside the point, I recently got a SMS about the Safaricom daily data bundle, which to the best of my knowledge I did not subscribe to as I do not use my phone for browsing (actually I have a separate phone for such activities). I assumed that the message was in error so I ignored it just to realise a few days later that the service was being renewed every day so I dialled the request code *544# to unsubscribe from the service just to find that the option does not exist on the menu. I then called 200 for assistance to be told that the item is not on the menu but that I should type "98" to get the option, we expect better from Safaricom can someone please resolve this issue a.s.a.p to prevent some of us from blowing the issue to the required proportions. Regards Robert Yawe KAY System Technologies Ltd Phoenix House, 6th Floor P O Box 55806 Nairobi, 00200 KenyaTel: +254722511225, +254202010696 -----Inline Attachment Follows----- _______________________________________________ kictanet mailing list kictanet@lists.kictanet.or.ke http://lists.kictanet.or.ke/mailman/listinfo/kictanet Unsubscribe or change your options at http://lists.kictanet.or.ke/mailman/options/kictanet/zzachmbir%40yahoo.com The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development. KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications.
Morning Zachary, Safaricom Daily Bundles renewals and deductions are done once every 24 hours in line the bundle subscribed to As discussed with the team, deduction on your line was done once yesterday. However, the confirmation message was done twice in error. We are working to ensure that notification message is only sent once Details of the billing on your line are also available on https://selfcare.safaricom.co.ke Have a good day Kind Regards, Maryann From: kictanet-bounces+mmichuki=safaricom.co.ke@lists.kictanet.or.ke [mailto:kictanet-bounces+mmichuki=safaricom.co.ke@lists.kictanet.or.ke] On Behalf Of Zachary Ochieng Sent: Friday, October 28, 2011 8:58 AM To: Maryann Michuki Cc: KICTAnet ICT Policy Discussions Subject: Re: [kictanet] Safaricom daily bundles - COFEK Hi listers, As for me, they deductions were made twice yesterday. Surely, something needs to be done. If Safaricom is interested, my number is listed in the email signature below. Zachary. Be the change you want to see in the world Zachary Ochieng Editor/Journalist Cell: +254 726 473 388 Blog: http://ochiengzach.blogspot.com Twitter: @OchiengZach --- On Thu, 27/10/11, robert yawe <robertyawe@yahoo.co.uk> wrote: From: robert yawe <robertyawe@yahoo.co.uk> Subject: Re: [kictanet] Safaricom daily bundles - COFEK To: zzachmbir@yahoo.com Cc: "KICTAnet ICT Policy Discussions" <kictanet@lists.kictanet.or.ke> Date: Thursday, 27 October, 2011, 19:48 Hi, I believe this is an opportunity for COFEK to prove that they are interested in all consumers. Regards Robert Yawe KAY System Technologies Ltd Phoenix House, 6th Floor P O Box 55806 Nairobi, 00200 Kenya Tel: +254722511225, +254202010696 ________________________________ From: Edith Adera <eadera@idrc.or.ke> To: robert yawe <robertyawe@yahoo.co.uk> Cc: KICTAnet ICT Policy Discussions <kictanet@lists.kictanet.or.ke> Sent: Thursday, 27 October 2011, 12:13 Subject: RE: [kictanet] Safaricom daily bundles Robert, You’re not alone! This is an issue that Safaricom should resolve quickly! We miss those days when we would get prompt response from Safaricom! even on this list. A lot Kenyans are losing money this way – consumers are not effectively protected in this country! Pertinent information is hidden in places not easy to get even by literate and techy users, how about illiterate, non-techy users! I wonder why Consumer issues are never taken seriously! Edith From: kictanet-bounces+eadera=idrc.or.ke@lists.kictanet.or.ke [mailto:kictanet-bounces+eadera=idrc.or.ke@lists.kictanet.or.ke] On Behalf Of robert yawe Sent: Thursday, October 27, 2011 9:43 AM To: Edith Adera Cc: KICTAnet ICT Policy Discussions Subject: [kictanet] Safaricom daily bundles Hi All, Seems the case against a blogger has dampened the activity on the list. That's beside the point, I recently got a SMS about the Safaricom daily data bundle, which to the best of my knowledge I did not subscribe to as I do not use my phone for browsing (actually I have a separate phone for such activities). I assumed that the message was in error so I ignored it just to realise a few days later that the service was being renewed every day so I dialled the request code *544# to unsubscribe from the service just to find that the option does not exist on the menu. I then called 200 for assistance to be told that the item is not on the menu but that I should type "98" to get the option, we expect better from Safaricom can someone please resolve this issue a.s.a.p to prevent some of us from blowing the issue to the required proportions. Regards Robert Yawe KAY System Technologies Ltd Phoenix House, 6th Floor P O Box 55806 Nairobi, 00200 Kenya Tel: +254722511225, +254202010696 -----Inline Attachment Follows----- _______________________________________________ kictanet mailing list kictanet@lists.kictanet.or.ke http://lists.kictanet.or.ke/mailman/listinfo/kictanet Unsubscribe or change your options at http://lists.kictanet.or.ke/mailman/options/kictanet/zzachmbir%40yahoo.com The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development. KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications. ##################################################################################### NOTE: All emails sent from Safaricom Limited are subject to Safaricom�s Email Terms & Conditions. Please click here to read the policy. #####################################################################################
Good morning Listers, The Communications Commission of Kenya offers a redress mechanism to Consumers of ICT goods and services who may be dissatisfied with how Operator’s /Service provides have handled their Complaints. On the specific issue of the Safaricom daily bundles please forward the same to chukuahatua@cck.go.ke . Regards, Patricia Muchiri -Assistant Director Consumer Affairs Division Communications Commission of Kenya Tel: +254 20 4242412/413 Mobile: +254 722 836 959 Fax: +254 20 4242411 P.O Box 14448, Nairobi 00800 Nairobi KENYA Email: muchiri@cck.go.ke <mailto:muchiri@cck.go.ke> Website:http://www.cck.go.ke Disclaimer: This email and any files transmitted with it are confidential and intended solely for the use by the individual(s) or entity to whom it is addressed to. If you are not the intended recipient you are notified that disclosing, copying, distributing or taking any action in reliance on the contents of this information is strictly prohibited. Additionally, if you have received this email in error please notify the sender immediately by a reply e-mail. From: kictanet-bounces+muchiri=cck.go.ke@lists.kictanet.or.ke [mailto:kictanet-bounces+muchiri=cck.go.ke@lists.kictanet.or.ke] On Behalf Of Maryann Michuki Sent: Friday, October 28, 2011 9:29 AM To: Muchiri, Patricia Cc: KICTAnet ICT Policy Discussions Subject: Re: [kictanet] Safaricom daily bundles - COFEK Morning Zachary, Safaricom Daily Bundles renewals and deductions are done once every 24 hours in line the bundle subscribed to As discussed with the team, deduction on your line was done once yesterday. However, the confirmation message was done twice in error. We are working to ensure that notification message is only sent once Details of the billing on your line are also available on https://selfcare.safaricom.co.ke Have a good day Kind Regards, Maryann From: kictanet-bounces+mmichuki=safaricom.co.ke@lists.kictanet.or.ke [mailto:kictanet-bounces+mmichuki=safaricom.co.ke@lists.kictanet.or.ke] On Behalf Of Zachary Ochieng Sent: Friday, October 28, 2011 8:58 AM To: Maryann Michuki Cc: KICTAnet ICT Policy Discussions Subject: Re: [kictanet] Safaricom daily bundles - COFEK Hi listers, As for me, they deductions were made twice yesterday. Surely, something needs to be done. If Safaricom is interested, my number is listed in the email signature below. Zachary. Be the change you want to see in the world Zachary Ochieng Editor/Journalist Cell: +254 726 473 388 Blog: http://ochiengzach.blogspot.com Twitter: @OchiengZach --- On Thu, 27/10/11, robert yawe <robertyawe@yahoo.co.uk> wrote: From: robert yawe <robertyawe@yahoo.co.uk> Subject: Re: [kictanet] Safaricom daily bundles - COFEK To: zzachmbir@yahoo.com Cc: "KICTAnet ICT Policy Discussions" <kictanet@lists.kictanet.or.ke> Date: Thursday, 27 October, 2011, 19:48 Hi, I believe this is an opportunity for COFEK to prove that they are interested in all consumers. Regards Robert Yawe KAY System Technologies Ltd Phoenix House, 6th Floor P O Box 55806 Nairobi, 00200 Kenya Tel: +254722511225, +254202010696 ________________________________ From: Edith Adera <eadera@idrc.or.ke> To: robert yawe <robertyawe@yahoo.co.uk> Cc: KICTAnet ICT Policy Discussions <kictanet@lists.kictanet.or.ke> Sent: Thursday, 27 October 2011, 12:13 Subject: RE: [kictanet] Safaricom daily bundles Robert, You’re not alone! This is an issue that Safaricom should resolve quickly! We miss those days when we would get prompt response from Safaricom! even on this list. A lot Kenyans are losing money this way – consumers are not effectively protected in this country! Pertinent information is hidden in places not easy to get even by literate and techy users, how about illiterate, non-techy users! I wonder why Consumer issues are never taken seriously! Edith From: kictanet-bounces+eadera=idrc.or.ke@lists.kictanet.or.ke [mailto:kictanet-bounces+eadera=idrc.or.ke@lists.kictanet.or.ke] On Behalf Of robert yawe Sent: Thursday, October 27, 2011 9:43 AM To: Edith Adera Cc: KICTAnet ICT Policy Discussions Subject: [kictanet] Safaricom daily bundles Hi All, Seems the case against a blogger has dampened the activity on the list. That's beside the point, I recently got a SMS about the Safaricom daily data bundle, which to the best of my knowledge I did not subscribe to as I do not use my phone for browsing (actually I have a separate phone for such activities). I assumed that the message was in error so I ignored it just to realise a few days later that the service was being renewed every day so I dialled the request code *544# to unsubscribe from the service just to find that the option does not exist on the menu. I then called 200 for assistance to be told that the item is not on the menu but that I should type "98" to get the option, we expect better from Safaricom can someone please resolve this issue a.s.a.p to prevent some of us from blowing the issue to the required proportions. Regards Robert Yawe KAY System Technologies Ltd Phoenix House, 6th Floor P O Box 55806 Nairobi, 00200 Kenya Tel: +254722511225, +254202010696 -----Inline Attachment Follows----- _______________________________________________ kictanet mailing list kictanet@lists.kictanet.or.ke http://lists.kictanet.or.ke/mailman/listinfo/kictanet Unsubscribe or change your options at http://lists.kictanet.or.ke/mailman/options/kictanet/zzachmbir%40yahoo.com The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development. KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications. Note: All emails sent from Safaricom Limited are subject to Safaricoms Email Terms & Conditions. Please click here <http://www.safaricom.co.ke/index.php?id=954> to read the policy. ________________________________ <http://www.safaricom.co.ke/fileadmin/signaturefiles/MpesaTip1.JPG>
Thanks Patricia for that reminder. Allow me to re-post my sentiments below. (I had erroneously hit the 'reply' button instead of the 'reply to all' one. Apologies to Edith for that). ==================================================== 2011/10/27 Tony Likhanga <tlikhanga@gmail.com> Hi all, I am with Kamotho on the claims of sloppy service from the telecomms regulator. I lodged a legitimate complaint with them more than 6 months ago. Save for some initial correspondence from them; the trail went cold despite my constant reminders to them via e-mail. Regards. Tony ============================================================ 2011/10/28 Muchiri, Patricia <Muchiri@cck.go.ke>
Good morning Listers,****
** **
The Communications Commission of Kenya offers a redress mechanism to Consumers of ICT goods and services who may be dissatisfied with how Operator’s /Service provides have handled their Complaints.****
** **
On the specific issue of the Safaricom daily bundles please forward the same to chukuahatua@cck.go.ke . ****
** **
** **
Regards,****
** **
** **
Patricia Muchiri -Assistant Director****
Consumer Affairs Division ****
Communications Commission of Kenya****
Tel: +254 20 4242412/413****
Mobile: +254 722 836 959****
Fax: +254 20 4242411****
P.O Box 14448, Nairobi****
00800****
Nairobi****
KENYA****
Email: muchiri@cck.go.ke****
Website:http://www.cck.go.ke****
****
****
Disclaimer: ****
This email and any files transmitted with it are confidential and intended solely for the use by the individual(s) or entity to whom it is addressed to. If you are not the intended recipient you are notified that disclosing, copying, distributing or taking any action in reliance on the contents of this information is strictly prohibited. Additionally, if you have received this email in error please notify the sender immediately by a reply e-mail. ****
** **
** **
** **
** **
** **
*From:* kictanet-bounces+muchiri=cck.go.ke@lists.kictanet.or.ke [mailto: kictanet-bounces+muchiri=cck.go.ke@lists.kictanet.or.ke] *On Behalf Of *Maryann Michuki *Sent:* Friday, October 28, 2011 9:29 AM *To:* Muchiri, Patricia
*Cc:* KICTAnet ICT Policy Discussions *Subject:* Re: [kictanet] Safaricom daily bundles - COFEK****
** **
Morning Zachary, ****
** **
Safaricom Daily Bundles renewals and deductions are done once every 24 hours in line the bundle subscribed to ****
** **
As discussed with the team, deduction on your line was done once yesterday. ****
** **
However, the confirmation message was done twice in error. We are working to ensure that notification message is only sent once ****
** **
Details of the billing on your line are also available on https://selfcare.safaricom.co.ke****
** **
Have a good day ****
** **
Kind Regards,****
Maryann ****
** **
** **
** **
*From:* kictanet-bounces+mmichuki=safaricom.co.ke@lists.kictanet.or.ke[mailto: kictanet-bounces+mmichuki=safaricom.co.ke@lists.kictanet.or.ke] *On Behalf Of *Zachary Ochieng *Sent:* Friday, October 28, 2011 8:58 AM *To:* Maryann Michuki *Cc:* KICTAnet ICT Policy Discussions *Subject:* Re: [kictanet] Safaricom daily bundles - COFEK****
** **
Hi listers, As for me, they deductions were made twice yesterday. Surely, something needs to be done. If Safaricom is interested, my number is listed in the email signature below.
Zachary.
*Be the change you want to see in the world*
*Zachary Ochieng Editor/Journalist Cell: +254 726 473 388 Blog: http://ochiengzach.blogspot.com Twitter: @OchiengZach*
--- On *Thu, 27/10/11, robert yawe <robertyawe@yahoo.co.uk>* wrote:****
From: robert yawe <robertyawe@yahoo.co.uk> Subject: Re: [kictanet] Safaricom daily bundles - COFEK To: zzachmbir@yahoo.com Cc: "KICTAnet ICT Policy Discussions" <kictanet@lists.kictanet.or.ke> Date: Thursday, 27 October, 2011, 19:48****
Hi,****
** **
I believe this is an opportunity for COFEK to prove that they are interested in all consumers.****
** **
Regards****
****
Robert Yawe KAY System Technologies Ltd Phoenix House, 6th Floor P O Box 55806 Nairobi, 00200 Kenya****
Tel: +254722511225, +254202010696**** ------------------------------
*From:* Edith Adera <eadera@idrc.or.ke> *To:* robert yawe <robertyawe@yahoo.co.uk> *Cc:* KICTAnet ICT Policy Discussions <kictanet@lists.kictanet.or.ke> *Sent:* Thursday, 27 October 2011, 12:13 *Subject:* RE: [kictanet] Safaricom daily bundles****
Robert,****
****
You’re not alone! This is an issue that Safaricom should resolve quickly! We miss those days when we would get prompt response from Safaricom! even on this list.****
****
A lot Kenyans are losing money this way – consumers are not effectively protected in this country! Pertinent information is hidden in places not easy to get even by literate and techy users, how about illiterate, non-techy users!****
****
I wonder why Consumer issues are never taken seriously!****
****
Edith ****
****
*From:* kictanet-bounces+eadera=idrc.or.ke@lists.kictanet.or.ke [mailto: kictanet-bounces+eadera=idrc.or.ke@lists.kictanet.or.ke] *On Behalf Of *robert yawe *Sent:* Thursday, October 27, 2011 9:43 AM *To:* Edith Adera *Cc:* KICTAnet ICT Policy Discussions *Subject:* [kictanet] Safaricom daily bundles****
****
Hi All,****
****
Seems the case against a blogger has dampened the activity on the list.*** *
****
That's beside the point, I recently got a SMS about the Safaricom daily data bundle, which to the best of my knowledge I did not subscribe to as I do not use my phone for browsing (actually I have a separate phone for such activities).****
****
I assumed that the message was in error so I ignored it just to realise a few days later that the service was being renewed every day so I dialled the request code *544# to unsubscribe from the service just to find that the option does not exist on the menu.****
****
I then called 200 for assistance to be told that the item is not on the menu but that I should type "98" to get the option, we expect better from Safaricom can someone please resolve this issue a.s.a.p to prevent some of us from blowing the issue to the required proportions.****
****
Regards****
****
Robert Yawe KAY System Technologies Ltd Phoenix House, 6th Floor P O Box 55806 Nairobi, 00200 Kenya****
Tel: +254722511225, +254202010696****
** **
-----Inline Attachment Follows-----****
_______________________________________________ kictanet mailing list kictanet@lists.kictanet.or.ke<http://mc/compose?to=kictanet@lists.kictanet.or.ke> http://lists.kictanet.or.ke/mailman/listinfo/kictanet
Unsubscribe or change your options at http://lists.kictanet.or.ke/mailman/options/kictanet/zzachmbir%40yahoo.com
The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development.
KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications.****
** **
*Note:*****
*All emails sent from Safaricom Limited are subject to Safaricoms Email Terms & Conditions. Please click here<http://www.safaricom.co.ke/index.php?id=954>to read the policy. ***** ------------------------------
* *****
_______________________________________________ kictanet mailing list kictanet@lists.kictanet.or.ke http://lists.kictanet.or.ke/mailman/listinfo/kictanet
Unsubscribe or change your options at http://lists.kictanet.or.ke/mailman/options/kictanet/tlikhanga%40gmail.com
The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development.
KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications.
Dear Robert, We appreciate your feedback on the unsubscription option from the Daily Data Bundles service In order to make this process easier, we are working to have this option available within the first set of options on *544# Menu and this will be completed by end of day Your line is however unsubscribed from the service Sincere apologies for the inconvenience Kind Regards, Maryann From: kictanet-bounces+mmichuki=safaricom.co.ke@lists.kictanet.or.ke [mailto:kictanet-bounces+mmichuki=safaricom.co.ke@lists.kictanet.or.ke] On Behalf Of robert yawe Sent: Thursday, October 27, 2011 9:43 AM To: Maryann Michuki Cc: KICTAnet ICT Policy Discussions Subject: [kictanet] Safaricom daily bundles Hi All, Seems the case against a blogger has dampened the activity on the list. That's beside the point, I recently got a SMS about the Safaricom daily data bundle, which to the best of my knowledge I did not subscribe to as I do not use my phone for browsing (actually I have a separate phone for such activities). I assumed that the message was in error so I ignored it just to realise a few days later that the service was being renewed every day so I dialled the request code *544# to unsubscribe from the service just to find that the option does not exist on the menu. I then called 200 for assistance to be told that the item is not on the menu but that I should type "98" to get the option, we expect better from Safaricom can someone please resolve this issue a.s.a.p to prevent some of us from blowing the issue to the required proportions. Regards Robert Yawe KAY System Technologies Ltd Phoenix House, 6th Floor P O Box 55806 Nairobi, 00200 Kenya Tel: +254722511225, +254202010696 ##################################################################################### NOTE: All emails sent from Safaricom Limited are subject to Safaricom�s Email Terms & Conditions. Please click here to read the policy. #####################################################################################
participants (13)
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Andrea Bohnstedt -
Barrack Otieno -
bkioko＠bernsoft.com -
Edith Adera -
George Nyabuga -
Harry Delano -
James Mbugua -
Kamotho Njenga -
Maryann Michuki -
Muchiri, Patricia -
robert yawe -
Tony Likhanga -
Zachary Ochieng