Good morning Listers,
The Communications Commission of Kenya offers a redress mechanism to Consumers of ICT goods and services who may be dissatisfied with how Operator’s /Service provides have handled their Complaints.
On the specific issue of the Safaricom daily bundles please forward the same to chukuahatua@cck.go.ke .
Regards,
Patricia Muchiri -Assistant Director
Consumer Affairs Division
Communications Commission of Kenya
Tel: +254 20 4242412/413
Mobile: +254 722 836 959
Fax: +254 20 4242411
P.O Box 14448, Nairobi
00800
Nairobi
KENYA
Email: muchiri@cck.go.ke
Website:http://www.cck.go.ke
Disclaimer:
This email and any files transmitted with it are confidential and intended solely for the use by the individual(s) or entity to whom it is addressed to. If you are not the intended recipient you are notified that disclosing, copying, distributing or taking any action in reliance on the contents of this information is strictly prohibited. Additionally, if you have received this email in error please notify the sender immediately by a reply e-mail.
From: kictanet-bounces+muchiri=cck.go.ke@lists.kictanet.or.ke [mailto:kictanet-bounces+muchiri=cck.go.ke@lists.kictanet.or.ke] On Behalf Of Maryann Michuki
Sent: Friday, October 28, 2011 9:29 AM
To: Muchiri, Patricia
Cc: KICTAnet ICT Policy Discussions
Subject: Re: [kictanet] Safaricom daily bundles - COFEK
Morning Zachary,
Safaricom Daily Bundles renewals and deductions are done once every 24 hours in line the bundle subscribed to
As discussed with the team, deduction on your line was done once yesterday.
However, the confirmation message was done twice in error. We are working to ensure that notification message is only sent once
Details of the billing on your line are also available on https://selfcare.safaricom.co.ke
Have a good day
Kind Regards,
Maryann
From: kictanet-bounces+mmichuki=safaricom.co.ke@lists.kictanet.or.ke [mailto:kictanet-bounces+mmichuki=safaricom.co.ke@lists.kictanet.or.ke] On Behalf Of Zachary Ochieng
Sent: Friday, October 28, 2011 8:58 AM
To: Maryann Michuki
Cc: KICTAnet ICT Policy Discussions
Subject: Re: [kictanet] Safaricom daily bundles - COFEK
Hi listers,
As for me, they deductions were made twice yesterday. Surely, something needs to be done. If Safaricom is interested, my number is listed in the email signature below.
Zachary.
Be the change you want to see in the world
Zachary Ochieng
Editor/Journalist
Cell: +254 726 473 388
Blog: http://ochiengzach.blogspot.com
Twitter: @OchiengZach
--- On Thu, 27/10/11, robert yawe <robertyawe@yahoo.co.uk> wrote:
From: robert yawe <robertyawe@yahoo.co.uk>
Subject: Re: [kictanet] Safaricom daily bundles - COFEK
To: zzachmbir@yahoo.com
Cc: "KICTAnet ICT Policy Discussions" <kictanet@lists.kictanet.or.ke>
Date: Thursday, 27 October, 2011, 19:48Hi,
I believe this is an opportunity for COFEK to prove that they are interested in all consumers.
Regards
Robert Yawe
KAY System Technologies Ltd
Phoenix House, 6th Floor
P O Box 55806 Nairobi, 00200
KenyaTel: +254722511225, +254202010696
From: Edith Adera <eadera@idrc.or.ke>
To: robert yawe <robertyawe@yahoo.co.uk>
Cc: KICTAnet ICT Policy Discussions <kictanet@lists.kictanet.or.ke>
Sent: Thursday, 27 October 2011, 12:13
Subject: RE: [kictanet] Safaricom daily bundlesRobert,
You’re not alone! This is an issue that Safaricom should resolve quickly! We miss those days when we would get prompt response from Safaricom! even on this list.
A lot Kenyans are losing money this way – consumers are not effectively protected in this country! Pertinent information is hidden in places not easy to get even by literate and techy users, how about illiterate, non-techy users!
I wonder why Consumer issues are never taken seriously!
Edith
From: kictanet-bounces+eadera=idrc.or.ke@lists.kictanet.or.ke [mailto:kictanet-bounces+eadera=idrc.or.ke@lists.kictanet.or.ke] On Behalf Of robert yawe
Sent: Thursday, October 27, 2011 9:43 AM
To: Edith Adera
Cc: KICTAnet ICT Policy Discussions
Subject: [kictanet] Safaricom daily bundles
Hi All,
Seems the case against a blogger has dampened the activity on the list.
That's beside the point, I recently got a SMS about the Safaricom daily data bundle, which to the best of my knowledge I did not subscribe to as I do not use my phone for browsing (actually I have a separate phone for such activities).
I assumed that the message was in error so I ignored it just to realise a few days later that the service was being renewed every day so I dialled the request code *544# to unsubscribe from the service just to find that the option does not exist on the menu.
I then called 200 for assistance to be told that the item is not on the menu but that I should type "98" to get the option, we expect better from Safaricom can someone please resolve this issue a.s.a.p to prevent some of us from blowing the issue to the required proportions.
Regards
Robert Yawe
KAY System Technologies Ltd
Phoenix House, 6th Floor
P O Box 55806 Nairobi, 00200
KenyaTel: +254722511225, +254202010696
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The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development.
KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications.