Good morning Listers,
The Communications Commission of Kenya offers a redress mechanism
to Consumers of ICT goods and services who may be dissatisfied with how Operator’s
/Service provides have handled their Complaints.
On the specific issue of the Safaricom daily bundles please forward
the same to chukuahatua@cck.go.ke .
Regards,
Patricia Muchiri -Assistant Director
Consumer Affairs Division
Communications Commission of Kenya
Tel: +254 20 4242412/413
Mobile: +254 722 836 959
Fax: +254 20 4242411
P.O Box 14448, Nairobi
00800
Nairobi
KENYA
Email: muchiri@cck.go.ke
Website:http://www.cck.go.ke
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From: kictanet-bounces+muchiri=cck.go.ke@lists.kictanet.or.ke
[mailto:kictanet-bounces+muchiri=cck.go.ke@lists.kictanet.or.ke] On Behalf
Of Maryann Michuki
Sent: Friday, October 28, 2011 9:29 AM
To: Muchiri, Patricia
Cc: KICTAnet ICT Policy Discussions
Subject: Re: [kictanet] Safaricom daily bundles - COFEK
Morning Zachary,
Safaricom Daily Bundles renewals and deductions are done once
every 24 hours in line the bundle subscribed to
As discussed with the team, deduction on your line was done once
yesterday.
However, the confirmation message was done twice in error.
We are working to ensure that notification message is only sent once
Details of the billing on your line are also available on https://selfcare.safaricom.co.ke
Have a good day
Kind Regards,
Maryann
From: kictanet-bounces+mmichuki=safaricom.co.ke@lists.kictanet.or.ke
[mailto:kictanet-bounces+mmichuki=safaricom.co.ke@lists.kictanet.or.ke] On
Behalf Of Zachary Ochieng
Sent: Friday, October 28, 2011 8:58 AM
To: Maryann Michuki
Cc: KICTAnet ICT Policy Discussions
Subject: Re: [kictanet] Safaricom daily bundles - COFEK
|
Hi listers,
Hi, I
believe this is an opportunity for COFEK to prove that they are interested in
all consumers. Regards Robert Yawe Tel:
+254722511225, +254202010696 From: Edith
Adera <eadera@idrc.or.ke> Robert, You’re not alone! This is an
issue that Safaricom should resolve quickly! We miss those days when we would
get prompt response from Safaricom! even on this list. A lot Kenyans are losing
money this way – consumers are not effectively protected in this country!
Pertinent information is hidden in places not easy to get even by literate
and techy users, how about illiterate, non-techy users! I wonder why Consumer issues
are never taken seriously! Edith From:
kictanet-bounces+eadera=idrc.or.ke@lists.kictanet.or.ke
[mailto:kictanet-bounces+eadera=idrc.or.ke@lists.kictanet.or.ke] On Behalf
Of robert yawe Hi All, Seems the case against a blogger has dampened the activity
on the list. That's beside the point, I recently got a SMS about the
Safaricom daily data bundle, which to the best of my knowledge I did not
subscribe to as I do not use my phone for browsing (actually I have a
separate phone for such activities). I assumed that the message was in error so I ignored it just to
realise a few days later that the service was being renewed every day so I
dialled the request code *544# to unsubscribe from the service just to find
that the option does not exist on the menu. I then called 200 for assistance to be told that the item is not
on the menu but that I should type "98" to get the option, we
expect better from Safaricom can someone please resolve this issue a.s.a.p to
prevent some of us from blowing the issue to the required proportions. Regards Robert Yawe Tel: +254722511225, +254202010696
_______________________________________________ |
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