Dear Robert,
We appreciate your feedback on the unsubscription option from
the Daily Data Bundles service
In order to make this process easier, we are working to have
this option available within the first set of options on *544# Menu and this
will be completed by end of day
Your line is however unsubscribed from the service
Sincere apologies for the inconvenience
Kind Regards,
Maryann
From:
kictanet-bounces+mmichuki=safaricom.co.ke@lists.kictanet.or.ke
[mailto:kictanet-bounces+mmichuki=safaricom.co.ke@lists.kictanet.or.ke] On
Behalf Of robert yawe
Sent: Thursday, October 27, 2011 9:43 AM
To: Maryann Michuki
Cc: KICTAnet ICT Policy Discussions
Subject: [kictanet] Safaricom daily bundles
Hi All,
Seems the
case against a blogger has dampened the activity on the list.
That's
beside the point, I recently got a SMS about the Safaricom daily data bundle,
which to the best of my knowledge I did not subscribe to as I do not use my
phone for browsing (actually I have a separate phone for such activities).
I assumed
that the message was in error so I ignored it just to realise a few days later
that the service was being renewed every day so I dialled the request code
*544# to unsubscribe from the service just to find that the option does not
exist on the menu.
I then
called 200 for assistance to be told that the item is not on the menu but that
I should type "98" to get the option, we expect better from Safaricom
can someone please resolve this issue a.s.a.p to prevent some of us from
blowing the issue to the required proportions.
Regards
Robert Yawe
KAY System Technologies Ltd
Phoenix House, 6th Floor
P O Box 55806 Nairobi, 00200
Kenya
Tel:
+254722511225, +254202010696
