Talk-2-Safaricom: Days 1 of 6 (Monday 6th Feb) - Consumer Issues
Greetings Listers, Hope you had a lovely weekend and ready for this week's 'Talk-2-Safaricom' online deliberations. Going straight into today's theme, we want you to share your experiences, challenges, proposed solutions with regard to Safaricom Servicesalong any of the following lines: a) Affordability - (of Bandwidth, Databundles, SMS, Over The Top Services ) b) Quality of Service - (Congestion,Dropped Calls, 2G, 3G, 4G) c) Data Protection & Intermediaryliability- (Premium Service Providers, Unsolicited sms, KRA & MPESA accounts) d) Privacy Issues -As the largest ISP,how is Safcom handling Censorship threats, Child online Protection from harmfulcontent, Security Cameras, etc) The floor is open and we have only today. So better start talking since tomorrow we move on to competition issues. -walu. -Rest of the Programme-1. Consumer Issues Day, 2. Competition Issues Day, 3. Innovators, Innovations & Suppliers Day, 4. Infrastructure & Universal Access Day, 5. Technology & Elections Day 6. Emerging Issues+AOB
Hi Walu, Many thanks for this discussion. I also appreciate the kind gesture from the Safaricom to engage the general public, this is a great way to start the year and we hope it continues the same way. My question regards mobile signal coverage of Kisamese and Olepolos areas which are within 50 Kilometres from Nairobi. The quality of the signal is very poor yet there is a growing urban populace. I had raised this issue with Safaricom Customer service and they promised to work on it but it has been a year waiting for some positive feedback. Can our good friends at Safaricom do something about the blind spots and strengthening of 3 G in the area? By extension coverage is very bad and non existent as you move further towards Magadi in particular Oltepesi and Tinga areas. I hope to get some feedback on the plans Safaricom has to boost the signal in this area. I will be back with more questions On 2/6/17, Walubengo J via kictanet <kictanet@lists.kictanet.or.ke> wrote:
-- Barrack O. Otieno +254721325277 +254733206359 Skype: barrack.otieno PGP ID: 0x2611D86A
Walu Thanks for kicking this off. I'd like to add :- 1. How is Safaricom leveraging NOFBI and USF to ensure their customers get high internet connectivity in the furthest corners of the country - From Mandela and Wajir to Kilifi and Lamu? 2. Does Safaricom get requests from the government regarding customer data? a) Phone numbers b) SMS Messages c) Browsing history? d) add any other And if so does Safaricom feel that they may have an obligation to make these requests public on a quarterly basis? Ali Hussein Principal Hussein & Associates +254 0713 601113 Twitter: @AliHKassim Skype: abu-jomo LinkedIn: http://ke.linkedin.com/in/alihkassim "We are what we repeatedly do. Excellence, therefore, is not an act but a habit." ~ Aristotle Sent from my iPad
Hi Listers, In June 2017 i raised an issue during the talk to Safaricom debate with regard to poor signal from Kisamese (Ole Polos division). I am happy to report that Safaricom went beyond my expectations and we actually have a 3 G signal. I am able to work comfortably from the location. Thanks Steve Chege and the team of engineers that you dispatched. Mnaweza kabisa. Please consider other areas in mashinani as well. Best Regards On Mon, Feb 6, 2017 at 9:03 AM, Barrack Otieno <otieno.barrack@gmail.com> wrote:
-- Barrack O. Otieno +254721325277 +254733206359 Skype: barrack.otieno PGP ID: 0x2611D86A
This is excellent feedback Barrack. Good to know they delivered beyond expectations. Parts of limuru still have signal (both voice and data) challenges but najua wanaweza bado. Serikali read safaricom tafadhali. Regards, Keith. On Tue, 12 Jun 2018, 18:17 Barrack Otieno via kictanet, < kictanet@lists.kictanet.or.ke> wrote:
Just a quick feedback on county no 23: Lodwar: 4G works. (surprisingly well) Lorungum: about 45 clicks due west on your way to UG: 3G works. In between, spotty cell reception. Katilu, almost a hundred clicks due south of Lodwar has zero network. patchy Edge signal. Otherwise all good up here. Regards, Collins Areba, Kilifi, Kenya. Tel: +254 707 750 788 / 0731 750 788 Twitter: @arebacollins. Skype: arebacollins On 13 Jun 2018, 12:42 AM +0300, Keith Andere via kictanet <kictanet@lists.kictanet.or.ke>, wrote:
@Walubengo, Thank you for the feedback and the kind words. @Keith and Collins, I have picked up the issues you have raised. I will share with the team for a resolution. Asanteni Wachira Kangaru Head of Department, Corporate Communications Safaricom House, Waiyaki Way P.O. Box 66827-00800 Tel: +254 722 00 5362 Twitter: @wkangaru On Wed, 13 Jun 2018 at 08:13, Collins Areba via kictanet < kictanet@lists.kictanet.or.ke> wrote:
-- It is impossible to defeat an ignorant man in argument. - William G. McAdoo
@Wachira It was our Barack, with the feedback. I guess since the originator of the initial thread was Walu, it still points back to him.., but I guess he's somewhere around here..😉 @Collins, Did you say Lodwar has 4G..? Will definitely go prospecting. Where can one get the full 3G/4G spectrum coverage map, as it currently stands..? Harry On Wed, Jun 13, 2018, 11:52 Wachira Kang'aru via kictanet < kictanet@lists.kictanet.or.ke> wrote:
Yes @Harry, lots of crickets too. I'm about six km south of the Safcom mast and 4G works just fine. (I think they backhaul using TKL / Nofbi though). Regards, Collins Areba, Kilifi, Kenya. Tel: +254 707 750 788 / 0731 750 788 Twitter: @arebacollins. Skype: arebacollins On 13 Jun 2018, 9:01 PM +0300, Harry Delano via kictanet <kictanet@lists.kictanet.or.ke>, wrote:
Dear Colleagues, I think this is a confirmation that with determination and the necessary support, every corner of this country can be Internet ready. Let us soldier on. Best Regards On Wed, Jun 13, 2018 at 9:12 PM, Collins Areba via kictanet < kictanet@lists.kictanet.or.ke> wrote:
-- Barrack O. Otieno +254721325277 +254733206359 Skype: barrack.otieno PGP ID: 0x2611D86A
Good Afternoon Wachira, Every time I would want to praise Safaricom for the good service that you provide, you go and do some nasty business to me. Kindly follow up on SR-10STCSP3. Otherwise my current opinion is that your company is just another thieving enterprise. Regards, Kevin On 13 June 2018 at 11:48, Wachira Kang'aru via kictanet < kictanet@lists.kictanet.or.ke> wrote:
Good Morning, Has anyone else noticed they cant pick SIM contacts to use when sending MPESA? I have tried with 2 Phones, One an Android smart phone and a Nokia feature phone. All was working well until early last week. Have a great week ahead. Denis On Thu, Jun 14, 2018 at 2:16 PM Kevin Kamonye via kictanet < kictanet@lists.kictanet.or.ke> wrote:
Hi Dennis, I haven’t tested on a feature phone yet but yeah. For a while this issue has been alternating in functionality. First it could only read through SIM contacts only then it worked on both but only on Android 2.x upto version 5.x but not above version 5. On iPhone it only searches the phone contacts. I thinking this is a major value add that Safaricom needs to align. I know it requires for them to access phones private data stores which as per data privacy laws can be limiting as mobile devices become more secured due to global data privacy laws but I’m sure there is a solution somewhere. Regards, Joe Alex Kimani Technology and Cyber Security Enthusiast
Hi everyone, I’m Steve Chege Director - Corporate Affairs at Safaricom. I have over the years interacted with many of you, our parent Ministry and Regulator on diverse industry issues. I have also been a member of this list and indeed the community for some time now and follow closely the industry discussions especially issues raised about Safaricom. Through this engagement I hope to shed more light on a number of issues and empower you to discuss Safaricom with the right information, answer your questions and share our position on a number of industry issues. Therefore as we kick off this engagement I would like to thank you in advance and say I look forward to an open engagement. As Grace and Walu said last week, with guidance from the KICTANET team, we hope to host a cocktail evening in the next few weeks where we can have another opportunity to talk face-to-face and possibly cover even more questions you may have. This is the first of many such engagements you can expect from us going forward. In the meantime, we look forward to your questions and will respond to them with as much detail as we can. Thanks and looking forward to hearing from you, Steve From: kictanet [mailto:kictanet-bounces+schege=safaricom.co.ke@lists.kictanet.or.ke] On Behalf Of Walubengo J via kictanet Sent: Monday, February 06, 2017 08:28 To: Stephen Chege Cc: Walubengo J Subject: [kictanet] Talk-2-Safaricom: Days 1 of 6 (Monday 6th Feb) - Consumer Issues Greetings Listers, Hope you had a lovely weekend and ready for this week's 'Talk-2-Safaricom' online deliberations. Going straight into today's theme, we want you to share your experiences, challenges, proposed solutions with regard to Safaricom Services along any of the following lines: a) Affordability - (of Bandwidth, Data bundles, SMS, Over The Top Services ) b) Quality of Service - (Congestion, Dropped Calls, 2G, 3G, 4G) c) Data Protection & Intermediary liability- (Premium Service Providers, Unsolicited sms, KRA & MPESA accounts) d) Privacy Issues -As the largest ISP, how is Safcom handling Censorship threats, Child online Protection from harmful content, Security Cameras, etc) The floor is open and we have only today. So better start talking since tomorrow we move on to competition issues. -walu. -Rest of the Programme- 1. Consumer Issues Day, 2. Competition Issues Day, 3. Innovators, Innovations & Suppliers Day, 4. Infrastructure & Universal Access Day, 5. Technology & Elections Day 6. Emerging Issues+AOB ________________________________ Note: All emails sent from Safaricom Limited are subject to Safaricom’s Email Terms & Conditions. Please click here to read the policy. http://www.safaricom.co.ke/images/Downloads/Terms_and_Conditions/safaricom_e...
Thnx Steve for you input. Listers, you have heard from Safaricom itself. Fungua roho and offload those questions that have been bothering you. I do have a few myself: 1. Affordability. The idea that bundles are cheap e.g 50Ksh or 0.5$ for 150MB per day is misleading. In 30days, this comes to 1,500Ksh or 15$ per month for 4.5GB of data. If I watched an educational movie or downloaded some serious research data or software, this volume of data can disappear in 5minutes. Meaning, 15$ gone in 5 minutes! My conclusion is that data bundles are not cheap - unless you are simply tweeting the whole day. How can Safaricom give Kenyans a better data bundle-price mix that encourages more value adding activities rather than just social-media activities? 2. On Child Online Protection(COP); As the largest 'ISP' in Kenya, what modalities do you have for parents to control and protect kids from adult, terrorist or other harmful content? Do you have something equivalent to DSTV parental control for mobile devices? Ni hayo tu for now.----Meanwhile Listers, plse send out your questions for recording, Safaricom will then compile comprehensive responses towards the end of the week. walu. From: Stephen Chege <SChege@Safaricom.co.ke> To: Walubengo J <jwalu@yahoo.com>; KICTAnet ICT Policy Discussions <kictanet@lists.kictanet.or.ke> Sent: Monday, February 6, 2017 11:22 AM Subject: RE: [kictanet] Talk-2-Safaricom: Days 1 of 6 (Monday 6th Feb) - Consumer Issues #yiv3374151574 #yiv3374151574 _filtered #yiv3374151574 {font-family:Helvetica;} _filtered #yiv3374151574 {} _filtered #yiv3374151574 {font-family:Calibri;} _filtered #yiv3374151574 {}#yiv3374151574 p.yiv3374151574MsoNormal, #yiv3374151574 li.yiv3374151574MsoNormal, #yiv3374151574 div.yiv3374151574MsoNormal {margin:0in;margin-bottom:.0001pt;font-size:12.0pt;}#yiv3374151574 a:link, #yiv3374151574 span.yiv3374151574MsoHyperlink {color:#0563C1;text-decoration:underline;}#yiv3374151574 a:visited, #yiv3374151574 span.yiv3374151574MsoHyperlinkFollowed {color:#954F72;text-decoration:underline;}#yiv3374151574 span.yiv3374151574EmailStyle17 {color:#1F497D;}#yiv3374151574 .yiv3374151574MsoChpDefault {font-size:10.0pt;} _filtered #yiv3374151574 {margin:1.0in 1.0in 1.0in 1.0in;}#yiv3374151574 div.yiv3374151574WordSection1 {}#yiv3374151574 Hi everyone, I’m Steve Chege Director - Corporate Affairs at Safaricom. I have over the years interacted with many of you, our parent Ministry and Regulator on diverse industry issues. I have also been a member of this list and indeed the community for some time now and follow closely the industry discussions especially issues raised about Safaricom. Through this engagement I hope to shed more light on a number of issues and empower you to discuss Safaricom with the right information, answer your questions and share our position on a number of industry issues. Therefore as we kick off this engagement I would like to thank you in advance and say I look forward to an open engagement. As Grace and Walu said last week, with guidance from the KICTANET team, we hope to host a cocktail evening in the next few weeks where we can have another opportunity to talk face-to-face and possibly cover even more questions you may have. This is the first of many such engagements you can expect from us going forward. In the meantime, we look forward to your questions and will respond to them with as much detail as we can. Thanks and looking forward to hearing from you, Steve From: kictanet [mailto:kictanet-bounces+schege=safaricom.co.ke@lists.kictanet.or.ke]On Behalf Of Walubengo J via kictanet Sent: Monday, February 06, 2017 08:28 To: Stephen Chege Cc: Walubengo J Subject: [kictanet] Talk-2-Safaricom: Days 1 of 6 (Monday 6th Feb) - Consumer Issues Greetings Listers, Hope you had a lovely weekend and ready for this week's 'Talk-2-Safaricom' online deliberations. Going straight into today's theme, we want you to share your experiences, challenges, proposed solutions with regard to Safaricom Services along any of the following lines: a) Affordability - (of Bandwidth, Data bundles, SMS, Over The Top Services )b) Quality of Service - (Congestion, Dropped Calls, 2G, 3G, 4G)c) Data Protection & Intermediary liability- (Premium Service Providers, Unsolicited sms, KRA & MPESA accounts)d) Privacy Issues -As the largest ISP, how is Safcom handling Censorship threats, Child online Protection from harmful content, Security Cameras, etc) The floor is open and we have only today. So better start talking since tomorrow we move on to competition issues. -walu. -Rest of the Programme-1. Consumer Issues Day, 2. Competition Issues Day, 3. Innovators, Innovations & Suppliers Day, 4. Infrastructure & Universal Access Day, 5. Technology & Elections Day 6. Emerging Issues+AOB Note:All emails sent from Safaricom Limited are subject to Safaricom’s Email Terms & Conditions. Please click here to read the policy.http://www.safaricom.co.ke/images/Downloads/Terms_and_Conditions/safaricom_e...
Hello Stephen, My issue is with the data products pricing and durability. I yearn for the peace of only managing one SIM please.. Otherwise, well done overall. Kevin On 6 February 2017 at 13:35, Walubengo J via kictanet < kictanet@lists.kictanet.or.ke> wrote:
I'd like to know what Safaricom is doing to make it affordable for people to come online? While prices have reduced its not enough when half the population lives on less than a dollar a day. On the same note, why do bundles expire? Other than to make me buy more? Why is Mpesa so expensive compared to other options? When is the Mpesa app coming? The USSD option is so cumbersome. What sort of information do you have on me, as a subscriber? How long is each category of information stored for? What internal processes protect this data and who has access to it, within Safcom? What is the process for outsiders(government, private citizen) to get access to it? Those cameras you put in all over the city, who has access to them? What's the plan for fiber? Right now I think you're my only hope for fiber in my home in Siaya. On 6 February 2017 at 13:35, Walubengo J via kictanet < kictanet@lists.kictanet.or.ke> wrote:
-- Regards, Sidney *Twitter:* @princelySid <https://twitter.com/princelySid> | *Website: * sidneyochieng.co.ke
Thank you so much Steve , Walu et al for the engagement. First of all, I am grateful to Safaricom for being almost everywhere. I was in parts of Kapedo, Baragoi and Mandera last year and it was unbelievable that I could post pictures and read news online from some of those far flung places. It just struck me that Safaricom is a company that intends to stay in Kenya for the next 100 years. Realising that the company is an important part of Kenyan life, my question is whether Safaricom has a human rights policy or guidelines for its operations. This is not just in relation to access to customer data, child online protection and privacy but also in other areas such as environment, how/who you contract and compensation for victims of rights abuses. Regards, 2017-02-06 14:39 GMT+03:00 Sidney Ochieng via kictanet < kictanet@lists.kictanet.or.ke>:
-- Grace L.N. Mutung'u Skype: gracebomu Twitter: @Bomu <http://www.diplointernetgovernance.org/profile/GraceMutungu> PGP ID : 0x33A3450F
Interesting questions for Safcom. We are now exactly 6hrs away from end of Day1. So if you have not asked your Consumer questions, plse do. I actually expected more consumer related questions considering the emotions Safcom sometimes raises on twitter :-) Like how does Safaricom protect our data held within their MPESA agents? We keep leaving our National IDs and mobile phone numbers all over the country :-( Surely a billion dollar company can have a better solution for identifying users while protecting their data security. walu. From: Sidney Ochieng <sidney.ochieng@gmail.com> To: Walubengo J <jwalu@yahoo.com>; KICTAnet ICT Policy Discussions <kictanet@lists.kictanet.or.ke> Sent: Monday, February 6, 2017 2:39 PM Subject: Re: [kictanet] Talk-2-Safaricom: Days 1 of 6 (Monday 6th Feb) - Consumer Issues I'd like to know what Safaricom is doing to make it affordable for people to come online? While prices have reduced its not enough when half the population lives on less than a dollar a day. On the same note, why do bundles expire? Other than to make me buy more? Why is Mpesa so expensive compared to other options? When is the Mpesa app coming? The USSD option is so cumbersome. What sort of information do you have on me, as a subscriber? How long is each category of information stored for? What internal processes protect this data and who has access to it, within Safcom? What is the process for outsiders(government, private citizen) to get access to it? Those cameras you put in all over the city, who has access to them? What's the plan for fiber? Right now I think you're my only hope for fiber in my home in Siaya. On 6 February 2017 at 13:35, Walubengo J via kictanet <kictanet@lists.kictanet.or.ke> wrote: Thnx Steve for you input. Listers, you have heard from Safaricom itself. Fungua roho and offload those questions that have been bothering you. I do have a few myself: 1. Affordability. The idea that bundles are cheap e.g 50Ksh or 0.5$ for 150MB per day is misleading. In 30days, this comes to 1,500Ksh or 15$ per month for 4.5GB of data. If I watched an educational movie or downloaded some serious research data or software, this volume of data can disappear in 5minutes. Meaning, 15$ gone in 5 minutes! My conclusion is that data bundles are not cheap - unless you are simply tweeting the whole day. How can Safaricom give Kenyans a better data bundle-price mix that encourages more value adding activities rather than just social-media activities? 2. On Child Online Protection(COP); As the largest 'ISP' in Kenya, what modalities do you have for parents to control and protect kids from adult, terrorist or other harmful content? Do you have something equivalent to DSTV parental control for mobile devices? Ni hayo tu for now.----Meanwhile Listers, plse send out your questions for recording, Safaricom will then compile comprehensive responses towards the end of the week. walu. From: Stephen Chege <SChege@Safaricom.co.ke> To: Walubengo J <jwalu@yahoo.com>; KICTAnet ICT Policy Discussions <kictanet@lists.kictanet.or.ke > Sent: Monday, February 6, 2017 11:22 AM Subject: RE: [kictanet] Talk-2-Safaricom: Days 1 of 6 (Monday 6th Feb) - Consumer Issues Hi everyone, I’m Steve Chege Director - Corporate Affairs at Safaricom. I have over the years interacted with many of you, our parent Ministry and Regulator on diverse industry issues. I have also been a member of this list and indeed the community for some time now and follow closely the industry discussions especially issues raised about Safaricom. Through this engagement I hope to shed more light on a number of issues and empower you to discuss Safaricom with the right information, answer your questions and share our position on a number of industry issues. Therefore as we kick off this engagement I would like to thank you in advance and say I look forward to an open engagement. As Grace and Walu said last week, with guidance from the KICTANET team, we hope to host a cocktail evening in the next few weeks where we can have another opportunity to talk face-to-face and possibly cover even more questions you may have. This is the first of many such engagements you can expect from us going forward. In the meantime, we look forward to your questions and will respond to them with as much detail as we can. Thanks and looking forward to hearing from you, Steve From: kictanet [mailto:kictanet-bounces+ schege=safaricom.co.ke@lists. kictanet.or.ke]On Behalf Of Walubengo J via kictanet Sent: Monday, February 06, 2017 08:28 To: Stephen Chege Cc: Walubengo J Subject: [kictanet] Talk-2-Safaricom: Days 1 of 6 (Monday 6th Feb) - Consumer Issues Greetings Listers, Hope you had a lovely weekend and ready for this week's 'Talk-2-Safaricom' online deliberations. Going straight into today's theme, we want you to share your experiences, challenges, proposed solutions with regard to Safaricom Services along any of the following lines: a) Affordability - (of Bandwidth, Data bundles, SMS, Over The Top Services )b) Quality of Service - (Congestion, Dropped Calls, 2G, 3G, 4G)c) Data Protection & Intermediary liability- (Premium Service Providers, Unsolicited sms, KRA & MPESA accounts)d) Privacy Issues -As the largest ISP, how is Safcom handling Censorship threats, Child online Protection from harmful content, Security Cameras, etc) The floor is open and we have only today. So better start talking since tomorrow we move on to competition issues. -walu. -Rest of the Programme-1. Consumer Issues Day, 2. Competition Issues Day, 3. Innovators, Innovations & Suppliers Day, 4. Infrastructure & Universal Access Day, 5. Technology & Elections Day 6. Emerging Issues+AOB Note:All emails sent from Safaricom Limited are subject to Safaricom’s Email Terms & Conditions. Please click here to read the policy.http://www.safaricom.co.ke/ images/Downloads/Terms_and_ Conditions/safaricom_email_ terms_and_conditions.pdf ______________________________ _________________ kictanet mailing list kictanet@lists.kictanet.or.ke https://lists.kictanet.or.ke/ mailman/listinfo/kictanet Twitter: http://twitter.com/kictanet Facebook: https://www.facebook.com/ KICTANet/ Unsubscribe or change your options at https://lists.kictanet.or.ke/ mailman/options/kictanet/ sidney.ochieng%40gmail.com The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development. KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications. -- Regards,Sidney | Twitter: @princelySid | Website: sidneyochieng.co.ke |
Thank you Admin and moderator for taking the initiative on this subject. Before the day breaks allow me to make submissions. a) Affordability - To what extend is Safaricom deploying dynamic pricing? It might not be evident to consumers but are the call rates relative to the anchor BTS ? Meaning if am in Kawangware i pay a different call rate than when am aroumd Kileleshwa? Will dynamic pricing apply On OTT platforms as well to drive consumption of certain types of content? Roaming service when will safaricom deploy E-Sim and enter strategic partnerships with global players to reduce roaming costs? b) Quality of Service - 5G is to roll out in 2020 where are we with 4G? Will we have optimised it? How about white space? When do its benefits trickle down to consumers to bridge the last mile as an affordable alternative and for redundancy checks. E-Sim c) Data Protection & Intermediary liability- Has Safaricom started investing in big data analytics tools that can harness metadata so as to cushion data breaches? Have come across studies in an international university I attended of a study done with anonymised call records of 15M safaricom phone subscribers that did predict disease spread patterns from rural to urban areas...there are many more other studies that can be done for social good. Is there a particular department in safaricom that collaborates with scholars for such ground breaking studies ? Are they published and publiced? d) Privacy Issues - How safe is our transactional data with the planned release of mpesa API to developers? There are couple phone apps that we install that phish up our phone and sms records....can safaricom play a role in blocking then? Timothy Oriedo about.me/Timoriedo On 6 Feb 2017 6:06 pm, "Walubengo J via kictanet" < kictanet@lists.kictanet.or.ke> wrote:
Thanks Steve, Grace and Walu. Still on privacy and data protection issues, Vodafone has reported that the laws are not clear as to whether it should release reports on government request of citizen data. Can you please explain this? On Mpesa payment, please consider notifying customers when they are about to reach transaction limits (like the below 2mbs bundles notification) Imagine someone being caught in a 'chonga viazi' situation yet they have money in mpesa. Lastly, why should my bundles expire? On Feb 6, 2017 6:06 PM, "Walubengo J via kictanet" < kictanet@lists.kictanet.or.ke> wrote:
Dear Walu et'alThank you for this brilliant idea. I ran out of bundles last night hence my questions this morningFollowing up on Grace Bomu's issue on human rights. Does Safaricom make any effort to let subscribers know and understand their rights. I would expect that i will find the terms and policy guidelines on the home page of the website. How long is the data collected through our transactions kept? Does Safaricom respect the rights to privacy of its users? How do you respond respond to third party requests for user information collected through SIM card registrationAny efforts towards tackling Gender based Violence committed through the safaricom networkI really pray that Safaricom could cover the whole country in totality . I live in Ongata Rongai and can not communicate on safcom while in my house. Yet this is ideally a well networked area. RegardsRacheal Nakitare. On Monday, 6 February 2017, 22:11, Liz Orembo via kictanet <kictanet@lists.kictanet.or.ke> wrote: Thanks Steve, Grace and Walu. Still on privacy and data protection issues, Vodafone has reported that the laws are not clear as to whether it should release reports on government request of citizen data. Can you please explain this? On Mpesa payment, please consider notifying customers when they are about to reach transaction limits (like the below 2mbs bundles notification) Imagine someone being caught in a 'chonga viazi' situation yet they have money in mpesa. Lastly, why should my bundles expire? On Feb 6, 2017 6:06 PM, "Walubengo J via kictanet" <kictanet@lists.kictanet.or.ke > wrote: Interesting questions for Safcom. We are now exactly 6hrs away from end of Day1. So if you have not asked your Consumer questions, plse do. I actually expected more consumer related questions considering the emotions Safcom sometimes raises on twitter :-) Like how does Safaricom protect our data held within their MPESA agents? We keep leaving our National IDs and mobile phone numbers all over the country :-( Surely a billion dollar company can have a better solution for identifying users while protecting their data security. walu. From: Sidney Ochieng <sidney.ochieng@gmail.com> To: Walubengo J <jwalu@yahoo.com>; KICTAnet ICT Policy Discussions <kictanet@lists.kictanet.or.ke > Sent: Monday, February 6, 2017 2:39 PM Subject: Re: [kictanet] Talk-2-Safaricom: Days 1 of 6 (Monday 6th Feb) - Consumer Issues I'd like to know what Safaricom is doing to make it affordable for people to come online? While prices have reduced its not enough when half the population lives on less than a dollar a day. On the same note, why do bundles expire? Other than to make me buy more? Why is Mpesa so expensive compared to other options? When is the Mpesa app coming? The USSD option is so cumbersome. What sort of information do you have on me, as a subscriber? How long is each category of information stored for? What internal processes protect this data and who has access to it, within Safcom? What is the process for outsiders(government, private citizen) to get access to it? Those cameras you put in all over the city, who has access to them? What's the plan for fiber? Right now I think you're my only hope for fiber in my home in Siaya. On 6 February 2017 at 13:35, Walubengo J via kictanet <kictanet@lists.kictanet.or.ke > wrote: Thnx Steve for you input. Listers, you have heard from Safaricom itself. Fungua roho and offload those questions that have been bothering you. I do have a few myself: 1. Affordability. The idea that bundles are cheap e.g 50Ksh or 0.5$ for 150MB per day is misleading. In 30days, this comes to 1,500Ksh or 15$ per month for 4.5GB of data. If I watched an educational movie or downloaded some serious research data or software, this volume of data can disappear in 5minutes. Meaning, 15$ gone in 5 minutes! My conclusion is that data bundles are not cheap - unless you are simply tweeting the whole day. How can Safaricom give Kenyans a better data bundle-price mix that encourages more value adding activities rather than just social-media activities? 2. On Child Online Protection(COP); As the largest 'ISP' in Kenya, what modalities do you have for parents to control and protect kids from adult, terrorist or other harmful content? Do you have something equivalent to DSTV parental control for mobile devices? Ni hayo tu for now.----Meanwhile Listers, plse send out your questions for recording, Safaricom will then compile comprehensive responses towards the end of the week. walu. From: Stephen Chege <SChege@Safaricom.co.ke> To: Walubengo J <jwalu@yahoo.com>; KICTAnet ICT Policy Discussions <kictanet@lists.kictanet.or.ke > Sent: Monday, February 6, 2017 11:22 AM Subject: RE: [kictanet] Talk-2-Safaricom: Days 1 of 6 (Monday 6th Feb) - Consumer Issues Hi everyone, I’m Steve Chege Director - Corporate Affairs at Safaricom. I have over the years interacted with many of you, our parent Ministry and Regulator on diverse industry issues. I have also been a member of this list and indeed the community for some time now and follow closely the industry discussions especially issues raised about Safaricom. Through this engagement I hope to shed more light on a number of issues and empower you to discuss Safaricom with the right information, answer your questions and share our position on a number of industry issues. Therefore as we kick off this engagement I would like to thank you in advance and say I look forward to an open engagement. As Grace and Walu said last week, with guidance from the KICTANET team, we hope to host a cocktail evening in the next few weeks where we can have another opportunity to talk face-to-face and possibly cover even more questions you may have. This is the first of many such engagements you can expect from us going forward. In the meantime, we look forward to your questions and will respond to them with as much detail as we can. Thanks and looking forward to hearing from you, Steve From: kictanet [mailto:kictanet-bounces+ schege=safaricom.co.ke@lists. kictanet.or.ke]On Behalf Of Walubengo J via kictanet Sent: Monday, February 06, 2017 08:28 To: Stephen Chege Cc: Walubengo J Subject: [kictanet] Talk-2-Safaricom: Days 1 of 6 (Monday 6th Feb) - Consumer Issues Greetings Listers, Hope you had a lovely weekend and ready for this week's 'Talk-2-Safaricom' online deliberations. Going straight into today's theme, we want you to share your experiences, challenges, proposed solutions with regard to Safaricom Services along any of the following lines: a) Affordability - (of Bandwidth, Data bundles, SMS, Over The Top Services )b) Quality of Service - (Congestion, Dropped Calls, 2G, 3G, 4G)c) Data Protection & Intermediary liability- (Premium Service Providers, Unsolicited sms, KRA & MPESA accounts)d) Privacy Issues -As the largest ISP, how is Safcom handling Censorship threats, Child online Protection from harmful content, Security Cameras, etc) The floor is open and we have only today. So better start talking since tomorrow we move on to competition issues. -walu. -Rest of the Programme-1. Consumer Issues Day, 2. Competition Issues Day, 3. Innovators, Innovations & Suppliers Day, 4. Infrastructure & Universal Access Day, 5. Technology & Elections Day 6. Emerging Issues+AOB Note:All emails sent from Safaricom Limited are subject to Safaricom’s Email Terms & Conditions. Please click here to read the policy.http://www.safaricom.co.ke/ images/Downloads/Terms_and_ Conditions/safaricom_email_ terms_and_conditions.pdf ______________________________ _________________ kictanet mailing list kictanet@lists.kictanet.or.ke https://lists.kictanet.or.ke/ mailman/listinfo/kictanet Twitter: http://twitter.com/kictanet Facebook: https://www.facebook.com/ KICTANet/ Unsubscribe or change your options at https://lists.kictanet.or.ke/ mailman/options/kictanet/ sidney.ochieng%40gmail.com The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development. KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications. -- Regards,Sidney | Twitter: @princelySid | Websit e: sidneyochieng.co.ke | ______________________________ _________________ kictanet mailing list kictanet@lists.kictanet.or.ke https://lists.kictanet.or.ke/ mailman/listinfo/kictanet Twitter: http://twitter.com/kictanet Facebook: https://www.facebook.com/ KICTANet/ Unsubscribe or change your options at https://lists.kictanet.or.ke/ mailman/options/kictanet/ lizorembo%40gmail.com The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development. KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications. _______________________________________________ kictanet mailing list kictanet@lists.kictanet.or.ke https://lists.kictanet.or.ke/mailman/listinfo/kictanet Twitter: http://twitter.com/kictanet Facebook: https://www.facebook.com/KICTANet/ Unsubscribe or change your options at https://lists.kictanet.or.ke/mailman/options/kictanet/rachealnakitare%40yaho... The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development. KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications.
Further to my query on use of location sensors for studies see links below.... https://www.technologyreview.com/s/429569/how-cell-phone-data-could-slow-the... https://www.hsph.harvard.edu/news/press-releases/cell-phone-data-malaria/ Coach Timothy Oriedo [image: http://]timothyoriedo.coach <http://timothyoriedo.coach/?promo=email_sig&utm_source=email_sig&utm_medium=email_sig&utm_campaign=external_links> On Tue, Feb 7, 2017 at 8:51 AM, Racheal Nakitare via kictanet < kictanet@lists.kictanet.or.ke> wrote:
Hi Steve, Many thanks for your response. Just to confirm that i have been contacted by the Engineering team and we will arrange to go to the ground in Kisamese and Olepolos areas with an objective of finding a solution. Thank you for the quick action. Regards On 2/6/17, Stephen Chege via kictanet <kictanet@lists.kictanet.or.ke> wrote:
-- Barrack O. Otieno +254721325277 +254733206359 Skype: barrack.otieno PGP ID: 0x2611D86A
On 7 February 2017 at 11:16, Barrack Otieno via kictanet <kictanet@lists.kictanet.or.ke> wrote:
So Safaricom is actually listening, and solving the problems Kenya is facing. This is very commendable. ______________________ Mwendwa Kivuva, Nairobi, Kenya twitter.com/lordmwesh
Indeed, i guess that is what makes the difference. Great On Feb 7, 2017 11:37 AM, "Mwendwa Kivuva" <Kivuva@transworldafrica.com> wrote:
Thanks Walu and team for this. On reporting tools available; my concern is regarding the *reporting procedure*, the current system of going to social media and calling customer care is cumbersome and doesn't provide the anonymity that most users would prefer in such instances. Safaricom needs to add *a report option on their *100# menu* that majority of its users know how to operate *to simplify the process of reporting fraud and bullying for anonymity* like facebook. You can also add the "*block button" *while at it to keep away the persistent "bad boys". Most phones don’t have the screening function. Thank you for your indulgence Steve. Regards, Esther Kamande Advocate | Policy Analyst Twitter: @enkamande Regards, Esther Kamande Advocate | Policy Analyst Twitter: @enkamande On Tue, Feb 7, 2017 at 11:45 AM, Barrack Otieno via kictanet < kictanet@lists.kictanet.or.ke> wrote:
On 7 February 2017 at 11:36, Mwendwa Kivuva via kictanet < kictanet@lists.kictanet.or.ke> wrote:
I am waiting for the day Safaricom will "listen to me, and invite me for a road trip through Kapiti (we buy and eat mangoes), all the way to Marwa (I abhor that name but don't ask me why), then we can detour to that market at Kibingoti and come back. Purpose - network survey :-) -- Best regards, Odhiambo WASHINGTON, Nairobi,KE +254 7 3200 0004/+254 7 2274 3223 "Oh, the cruft."
Thank you Grace, Walu & Stephen Chege for this opportunity. My question is on privacy. Rumour has it that GoK through NIS mirrors all telecom networks. Are copies of my Smses on the Safaricom Network also delivered to the government? Are my calls listened to? regards, Edwin Kiama Thoughts become things... choose the good ones! *-------------------------------------------------------------------------------------------------------**Social Justice Entrepreneur, Human Rights Defender, * *#DevolutionIsRevolution Champion* *The Wanjiku Agenda Kenya Foundation (WAKenya)*Ordinary, fearless Kenyans. https://www.facebook.com/wanjikurevolutionkenya https://twitter.com/WanjikuRevolt https://plus.google.com/u/1/+WanjikuMapinduzi/posts http://www.scribd.com/wmkenya "Never doubt that a small group of thoughtful, committed people can change the world. Indeed, it is the only thing that ever has." *~Margaret Mead* On Mon, Feb 6, 2017 at 8:28 AM, Walubengo J via kictanet < kictanet@lists.kictanet.or.ke> wrote:
participants (20)
-
Ali Hussein -
Barrack Otieno -
Collins Areba -
Denis G. Wahome -
esther kamande -
Grace B -
Harry Delano -
Joe Alex Kimani -
Keith Andere -
Kevin Kamonye -
Liz Orembo -
Mutemi wa Kiama -
Mwendwa Kivuva -
Odhiambo Washington -
Racheal Nakitare -
Sidney Ochieng -
Stephen Chege -
Timothy- Coach- Oriedo -
Wachira Kang'aru -
Walubengo J