Thanks Walu and team for this.
On reporting tools available; my concern is regarding the reporting procedure, the current system of going to social media and calling customer care is cumbersome and doesn't provide the anonymity that most users would prefer in such instances.
Safaricom needs to add a report option on their *100# menu that majority of its users know how to operate to simplify the process of reporting fraud and bullying for anonymity like facebook. You can also add the "block button" while at it to keep away the persistent "bad boys". Most phones don’t have the screening function.
Thank you for your indulgence Steve.
Regards,
Esther Kamande
Advocate | Policy Analyst
Twitter: @enkamande
Regards,
Esther Kamande
Advocate | Policy Analyst
Twitter: @enkamande
Indeed, i guess that is what makes the difference.
Great
On Feb 7, 2017 11:37 AM, "Mwendwa Kivuva" <Kivuva@transworldafrica.com> wrote:On 7 February 2017 at 11:16, Barrack Otieno via kictanet
<kictanet@lists.kictanet.or.ke> wrote:
> Many thanks for your response. Just to confirm that i have been
> contacted by the Engineering team and we will arrange to go to the
> ground in Kisamese and Olepolos areas with an objective of finding a
> solution. Thank you for the quick action.
So Safaricom is actually listening, and solving the problems Kenya is
facing. This is very commendable.
______________________
Mwendwa Kivuva, Nairobi, Kenya
twitter.com/lordmwesh
_______________________________________________
kictanet mailing list
kictanet@lists.kictanet.or.ke
https://lists.kictanet.or.ke/mailman/listinfo/kictanet
Twitter: http://twitter.com/kictanet
Facebook: https://www.facebook.com/KICTANet/
Unsubscribe or change your options at https://lists.kictanet.or.ke/mailman/options/kictanet/ enkamande%40gmail.com
The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development.
KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications.