There have been many suitors to the millennial throne, trying to rush through the phases of brand love for financial products and services. While commerce powers our day to day, the relationships that inform these transactions cannot be ignored as they form the scaffolding of how we live and ultimately how we spend. Curious to see how CBA's Loop service does over time. It reminded me of NIC Bank's move brand. More here ~ https://goo.gl/wNqZZI *Regards,* Mbugua Njihia ᐧ
Mbugua Indeed. CBALoop is interesting. Took it for a spin last night. And I can't say I was disappointed. And not in a good way. The problem with banks entering the digital space is that they then want to do several things:- 1. Leverage on a Technology Stack that is only fit for the 1970s mainframe thinking. 2. Transfer their ideas of customer experience from the branch to the digital platform. We all know how that will turn out.. 3. Are encumbered by a regulatory environment that hasn't updated its tools to deal with the Mobile Only Customer. 4. Still want me to go to the branch to activate the 'Mobile Bank Account' and receive my physical debit card. What's up with that? All in all it's not about the platform - digital or otherwise. It's about changing mindsets from within first. It should be easy since your customers are already digital and mobile first. And increasingly only digital and mobile. Ali Hussein Principal Hussein & Associates +254 0713 601113 Twitter: @AliHKassim Skype: abu-jomo LinkedIn: http://ke.linkedin.com/in/alihkassim "We are what we repeatedly do. Excellence, therefore, is not an act but a habit." ~ Aristotle Sent from my iPad
On 15 Mar 2017, at 1:00 PM, Mbugua Njihia via kictanet <kictanet@lists.kictanet.or.ke> wrote:
There have been many suitors to the millennial throne, trying to rush through the phases of brand love for financial products and services. While commerce powers our day to day, the relationships that inform these transactions cannot be ignored as they form the scaffolding of how we live and ultimately how we spend. Curious to see how CBA's Loop service does over time. It reminded me of NIC Bank's move brand. More here ~ https://goo.gl/wNqZZI Regards, Mbugua Njihia
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To add to Ali and Mbugua's comments is have looked at the regulatory and risk related constraints. Regulatory - have to be compliant. Risk departments are working on an analogue and semi digital risk martrix, they have be able assess New in coming technology. What training and evangelizing is IT sector providing to the poor chaps to enable them to be able to provide the right risk management approach and further enable them to mitigate the risks. Thanks, Best Regards, Baiju
On 15 Mar 2017, at 15:30, Mbugua Njihia via kictanet <kictanet@lists.kictanet.or.ke> wrote:
There have been many suitors to the millennial throne, trying to rush through the phases of brand love for financial products and services. While commerce powers our day to day, the relationships that inform these transactions cannot be ignored as they form the scaffolding of how we live and ultimately how we spend. Curious to see how CBA's Loop service does over time. It reminded me of NIC Bank's move brand. More here ~ https://goo.gl/wNqZZI Regards, Mbugua Njihia
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The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development.
KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications.
participants (3)
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Ali Hussein -
Baiju Shah -
Mbugua Njihia