Hello Mandheer, No prejudice meant but 1. I find your response is not related to the thread you responded on 2. Is your post a complaint to Safaricom? Did you call Safaricom Customer Care first? Given your designation, I thought you could do better, to serve as an example. On Mon, Mar 21, 2011 at 12:53, Mandhi Sehmi <mandhis@gmail.com> wrote:

Dear Listers,

Went to redeem the ADVERTISED Ideos Phone from 2 Retail Shops in the morning after calling customer service to check which store had stocks & then I sent an SMS to redeem the same.

I & M branch was still closed at 11AM in spite of calling and finding out that they open from 10-4 on Sundays.

Anyhow, bounced again from Westgate since they only had SALABLE for CASH stock & no promotion item stocks!?*(Though we are led to believe they are exactly the same products??)*

Left my name and contact there & am now just waiting for news?

Furthermore have received 27 passwords for redemption of the phone since yesterday, so should I collect 27 phones K

Thanks & All the best,

* *

*Mandheer Singh Sehmi*

Client Relations & Business Development

*Computech Limited *

*Kenya|Tanzania|Uganda|Rwanda|Southern Sudan|*

[image: Description: Description: Description: http://www.mailme.ae/duwifi/dufooter.gif]

*“Recycle – Reuse – Renew – Recover – Reduce – Reclaim – Realize – Responsibility – Respect”***

*From:* kictanet-bounces+mandhis=gmail.com@lists.kictanet.or.ke [mailto: kictanet-bounces+mandhis=gmail.com@lists.kictanet.or.ke] *On Behalf Of *Safaricom Support *Sent:* Tuesday, March 15, 2011 15:54 *To:* mandhis@gmail.com *Cc:* KICTAnet ICT Policy Discussions *Subject:* Re: [kictanet] problem inherent in how mobile money transactions aredone

Hi

Kindly advise them to forward the texts to ‘333’ which is to our Mpesa Fraud team for further investigation.

Regards

Muchoki

*From:* kictanet-bounces+support=safaricom.co.ke@lists.kictanet.or.ke[mailto: kictanet-bounces+support=safaricom.co.ke@lists.kictanet.or.ke] *On Behalf Of *Francis.Hook@gmail.com *Sent:* Tuesday, March 15, 2011 3:38 PM *To:* Safaricom Support *Cc:* KICTAnet ICT Policy Discussions *Subject:* [kictanet] problem inherent in how mobile money transactions aredone

I have a colleague who received a rather suspect SMS that, at first glance seemed to advise of money rcvd from someone and a few minutes later someone called to say he had sent the money and error and has a crisis of sorts and would like the money sent back. I have seen this twice. Tricksters at work.

When using mobile money I have always wondered about the privacy of such transactions since one is required to sign a sheet with details of the transactions - details which are clearly visible to everyone. I note both ZAP and Mpesa have such sheets. It would only take a keen eye to quickly pick out a number next to a high value, memorise it - under the pretext of doing a small transaction and then claim a victim within hours of the person depositing money into their account.

I suppose unregistered mobile numbers must now be de-activated ASAP.

Be on the look out.

*Note:*

*All emails sent from Safaricom Limited are subject to Safaricom’s Email Terms & Conditions. Please click here<http://www.safaricom.co.ke/index.php?id=954>to read the policy. * ------------------------------

* *

_______________________________________________ kictanet mailing list kictanet@lists.kictanet.or.ke http://lists.kictanet.or.ke/mailman/listinfo/kictanet

This message was sent to: odhiambo@gmail.com Unsubscribe or change your options at http://lists.kictanet.or.ke/mailman/options/kictanet/odhiambo%40gmail.com

-- Best regards, Odhiambo WASHINGTON, Nairobi,KE +254733744121/+254722743223 _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ Damn!!