Hello Mandheer,<br><br>No prejudice meant but<br><br>1. I find your response is not related to the thread you responded on<br>2. Is your post a complaint to Safaricom? Did you call Safaricom Customer Care first?<br><br>Given your designation, I thought you could do better, to serve as an example.<br>

<br><br>
<div class="gmail_quote">On Mon, Mar 21, 2011 at 12:53, Mandhi Sehmi <span dir="ltr">&lt;<a href="mailto:mandhis@gmail.com" target="_blank">mandhis@gmail.com</a>&gt;</span> wrote:<br><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">


<div link="blue" vlink="purple" lang="EN-GB"><div><p class="MsoNormal"><span style="color:black">Dear Listers, </span></p><p class="MsoNormal"><span style="color:black"> </span></p><p class="MsoNormal"><span style="color:black">Went to redeem the ADVERTISED Ideos Phone from 2 Retail Shops in the morning after calling customer service to check which store had stocks &amp; then I sent an SMS to redeem the same. </span></p>


<p class="MsoNormal"><span style="color:black"> </span></p><p class="MsoNormal"><span style="color:black">I &amp; M branch was still closed at 11AM in spite of calling and finding out that they open from 10-4 on Sundays.</span></p>


<p class="MsoNormal"><span style="color:black"> </span></p><p class="MsoNormal"><span style="color:black">Anyhow, bounced again from Westgate since they only had SALABLE for CASH stock &amp; no promotion item stocks!?<i>(Though we are led to believe they are exactly the same products??)</i></span></p>


<p class="MsoNormal"><span style="color:black"> </span></p><p class="MsoNormal"><span style="color:black">Left my name and contact there &amp; am now just waiting for news? </span></p><p class="MsoNormal"><span style="color:black"> </span></p>


<p class="MsoNormal"><span style="color:black">Furthermore have received 27 passwords for redemption of the phone since yesterday, so should I collect 27 phones </span><span style="font-family:Wingdings;color:black">K</span><span style="color:black"></span></p>


<p class="MsoNormal"><span style="color:black"> </span></p><p class="MsoNormal"><span style="color:black">Thanks &amp; All the best, </span></p><p class="MsoNormal"><i><span style="font-size:11.0pt;color:#1F497D"> </span></i></p>


<p class="MsoNormal"><b><span style="font-size:9.0pt;color:black">Mandheer Singh Sehmi</span></b></p><p class="MsoNormal"><span style="font-size:8.0pt;color:black">Client Relations &amp; Business Development</span></p><p class="MsoNormal">


<span style="font-size:9.0pt;color:black"> </span></p><p class="MsoNormal"><b><span style="font-size:9.0pt;color:#E46C0A" lang="EN-US">Computech Limited </span></b></p><p class="MsoNormal"><b><span style="font-size:8.0pt;color:black" lang="EN-US">Kenya|Tanzania|Uganda|Rwanda|Southern Sudan|</span></b></p>


<p class="MsoNormal"><span style="font-size:11.0pt;color:#E46C0A" lang="EN-US"> </span></p><p class="MsoNormal"><span style="font-size:11.0pt;color:#1F497D"><img src="https://mail.google.com/mail/?ui=2&amp;ik=9255814e6a&amp;view=att&amp;th=12ed7e586f5222db&amp;attid=0.1&amp;disp=emb&amp;realattid=59d3480df3c8e586_0.0.1&amp;zw" alt="Description: Description: Description: http://www.mailme.ae/duwifi/dufooter.gif" height="31" width="345"></span><span style="font-size:11.0pt;color:#1F497D" lang="EN-US"></span></p>


<p class="MsoNormal" style="margin-bottom:6.0pt"><i><span style="font-size:9.0pt;color:green" lang="EN-US">“Recycle – Reuse – Renew – Recover – Reduce – Reclaim – Realize – Responsibility – Respect”</span></i><i><span style="font-size:9.0pt;color:black" lang="EN-US"></span></i></p>


<p class="MsoNormal"><span style="font-size:9.0pt;color:#1F497D"> </span></p><p class="MsoNormal"><span style="color:black"> </span></p><div><div style="border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in">


<p class="MsoNormal"><b><span style="font-size:10.0pt" lang="EN-US">From:</span></b><span style="font-size:10.0pt" lang="EN-US"> kictanet-bounces+mandhis=<a href="http://gmail.com" target="_blank">gmail.com</a>@<a href="http://lists.kictanet.or.ke" target="_blank">lists.kictanet.or.ke</a> [mailto:<a href="mailto:kictanet-bounces%2Bmandhis" target="_blank">kictanet-bounces+mandhis</a>=<a href="http://gmail.com" target="_blank">gmail.com</a>@<a href="http://lists.kictanet.or.ke" target="_blank">lists.kictanet.or.ke</a>] <b>On Behalf Of </b>Safaricom Support<br>


<b>Sent:</b> Tuesday, March 15, 2011 15:54<br><b>To:</b> <a href="mailto:mandhis@gmail.com" target="_blank">mandhis@gmail.com</a><br><b>Cc:</b> KICTAnet ICT Policy Discussions<br><b>Subject:</b> Re: [kictanet] problem inherent in how mobile money transactions aredone</span></p>


</div></div><p class="MsoNormal"> </p><p class="MsoNormal"><span style="font-size:11.0pt;color:#1F497D" lang="EN-US">Hi</span></p><p class="MsoNormal"><span style="font-size:11.0pt;color:#1F497D" lang="EN-US"> </span></p>


<p class="MsoNormal"><span style="font-size:11.0pt;color:#1F497D" lang="EN-US">Kindly advise them to forward the texts to ‘333’ which is to our Mpesa Fraud team for further investigation.</span></p><p class="MsoNormal"><span style="font-size:11.0pt;color:#1F497D" lang="EN-US"> </span></p>


<p class="MsoNormal"><span style="font-size:11.0pt;color:#1F497D" lang="EN-US">Regards</span></p><p class="MsoNormal"><span style="font-size:11.0pt;color:#1F497D" lang="EN-US">Muchoki</span></p><p class="MsoNormal"><span style="font-size:11.0pt;color:#1F497D" lang="EN-US"> </span></p>


<div style="border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in"><p class="MsoNormal"><b><span style="font-size:10.0pt" lang="EN-US">From:</span></b><span style="font-size:10.0pt" lang="EN-US"> kictanet-bounces+support=<a href="http://safaricom.co.ke" target="_blank">safaricom.co.ke</a>@<a href="http://lists.kictanet.or.ke" target="_blank">lists.kictanet.or.ke</a> [mailto:<a href="mailto:kictanet-bounces%2Bsupport" target="_blank">kictanet-bounces+support</a>=<a href="http://safaricom.co.ke" target="_blank">safaricom.co.ke</a>@<a href="http://lists.kictanet.or.ke" target="_blank">lists.kictanet.or.ke</a>] <b>On Behalf Of </b><a href="mailto:Francis.Hook@gmail.com" target="_blank">Francis.Hook@gmail.com</a><br>


<b>Sent:</b> Tuesday, March 15, 2011 3:38 PM<br><b>To:</b> Safaricom Support<br><b>Cc:</b> KICTAnet ICT Policy Discussions<br><b>Subject:</b> [kictanet] problem inherent in how mobile money transactions aredone</span></p>


</div><p class="MsoNormal"><span lang="EN-US"> </span></p><p class="MsoNormal"><span lang="EN-US">I have a colleague who received a rather suspect SMS that, at first glance seemed to advise of money rcvd from someone and a few minutes later someone called to say he had sent the money and error and has a crisis of sorts and would like the money sent back. I have seen this twice. Tricksters at work.<br>


<br>When using mobile money I have always wondered about the privacy of such transactions since one is required to sign a sheet with details of the transactions - details which are clearly visible to everyone. I note both ZAP and Mpesa have such sheets. It would only take a keen eye to quickly pick out a number next to a high value, memorise it - under the pretext of doing a small transaction and then claim a victim within hours of the person depositing money into their account.<br>


<br>I suppose unregistered mobile numbers must now be de-activated ASAP. <br><br>Be on the look out.</span></p><div><p class="MsoNormal"><b><span lang="EN-US">Note:</span></b><span lang="EN-US"></span></p></div><div><p class="MsoNormal">


<b><span style="font-size:11.0pt;color:green">All emails sent from Safaricom Limited are subject to Safaricom’s Email Terms &amp; Conditions. Please click <a href="http://www.safaricom.co.ke/index.php?id=954" target="_blank"><span style="color:#400080">here</span></a> to read the policy. </span></b><span lang="EN-US"></span></p>


<div class="MsoNormal" style="text-align:center" align="center"><span lang="EN-US"><hr align="center" size="3" width="100%"></span></div></div><p class="MsoNormal"><span lang="EN-US"><img src="" border="0"> <i> </i></span></p>


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