ICT Authority request on Connected Kenya
Good morning Listers I have received a request from the ICT Authority on the topic of Connected Kenya. Connected Kenya this year wants to explore the theme of getting Citizen to “Self Serve” through provision of e-government services. The theme is “Bridging the service gap” In the spirit of consultation, and in recognizing the valuable ideas from the different sectors of the community, the ICT Authority would like to get industry thoughts and views on what they perceive as barriers to the achievement of ‘self-services’ to mwananchi in Kenya. What can government do in terms of policies, implementation of projects, engagement to further this agenda? And what role does the Private sector also play and how can both come together to further the interest of getting the citizen to access services at the comfort of their homes? We request that for the next five days, you kindly feel feel free to contribute and help the Authority shape up the agenda for this important conference. Phyllis from ICTA will collate all your ideas. Asanteni sana. RgdsGrace
Hi GG, Many thanks for this request. It came at a perfect time. Back to Nairobi is not Kenya and Kenya is not Nairobi. Over the weekend i went on a visit to a place called Keekonyokie, approximately 70 Kilometres from Nairobi in the Rift Valley to the South of Nairobi. The following were my observations: 1) There was no road or Infrastructure for that matter. 2) There was no network (Safaricom, Airtel etc. I did not try Thuraya) I saw some satelite dishes on houses suggesting DSTV presence. 3) There was no electricity. We left the Kenya Power grid at a place called Oltepesi 30 Kilometres away. The grid ended up in a private ranch ( I cant recall the name). Closer to the City (52 Kilometres to be precise) i have been begging the network service providers (specifically Safaricom) to boost their Signal or bring a base station at a place called Kisamese for one year. They have been managing me really well and i am gratefull for their politeness and prompt action in responding on social media. Conclusion 1) We need a thorough country wide audit of infrastructure (Communications, Roads, Power etc) 2) We need to estabish whether the same infrastructure is serving the intended purposes.<div id="DDB4FAA8-2DD7-40BB-A1B8-4E2AA1F9FDF2"><table style="border-top: 1px solid #aaabb6; margin-top: 30px;"> <tr> <td style="width: 105px; padding-top: 15px;"> <a href="https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail" target="_blank"><img src="https://ipmcdn.avast.com/images/logo-avast-v1.png" style="width: 90px; height:33px;"/></a> </td> <td style="width: 470px; padding-top: 20px; color: #41424e; font-size: 13px; font-family: Arial, Helvetica, sans-serif; line-height: 18px;">This email has been sent from a virus-free computer protected by Avast. <br /><a href="https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail" target="_blank" style="color: #4453ea;">www.avast.com</a> </td> </tr> </table><a href="#DDB4FAA8-2DD7-40BB-A1B8-4E2AA1F9FDF2" width="1" height="1"></a></div> On 1/18/16, Grace Githaiga via kictanet <[email protected]> wrote:
Good morning Listers I have received a request from the ICT Authority on the topic of Connected Kenya.
Connected Kenya this year wants to explore the theme of getting Citizen to “Self Serve” through provision of e-government services. The theme is “Bridging the service gap”
In the spirit of consultation, and in recognizing the valuable ideas from the different sectors of the community, the ICT Authority would like to get industry thoughts and views on what they perceive as barriers to the achievement of ‘self-services’ to mwananchi in Kenya. What can government do in terms of policies, implementation of projects, engagement to further this agenda? And what role does the Private sector also play and how can both come together to further the interest of getting the citizen to access services at the comfort of their homes?
We request that for the next five days, you kindly feel feel free to contribute and help the Authority shape up the agenda for this important conference. Phyllis from ICTA will collate all your ideas. Asanteni sana. RgdsGrace
-- Barrack O. Otieno +254721325277 +254-20-2498789 Skype: barrack.otieno http://www.otienobarrack.me.ke/
Hallo Barrack MHO What you are requesting in terms of an audit should be shared soon with what I hope CA will be publishing as the Access Gap analysis. I haven't seen the report yet but am aware a study was conducted sometime last year. The outcome of that study would answer the question of where are the gaps in infrastructure deployments on a national scale. Then we can discuss and consider why and recommend some practical solutions. On self service, we need to review several factors; Power and road infrastructure, levels of literacy, available and affordable access mechanisms (end-user devices), ease of use of the applications developed this I think are not a conclusive list but can be added into the list of factors that we need to pay attention to from the users end. Here am thinking of Wanjiku being able to apply for ID replacement, report incidents and get updates from the local officials via sms. There is also the supply side and on this we need to look at the role of county government to facilitate or block ICT infrastructure development, existing infrastructure policy (thinking of the critical infrastructure bill), operator and community incentives (function of the USF). There could be several more we can list on both the supplier and end-user sides of the divide. Kind regards Fiona Asonga ----- Original Message ----- From: "Barrack Otieno via kictanet" <[email protected]> To: [email protected] Cc: "Barrack Otieno" <[email protected]> Sent: Monday, January 18, 2016 11:16:15 AM Subject: Re: [kictanet] ICT Authority request on Connected Kenya Hi GG, Many thanks for this request. It came at a perfect time. Back to Nairobi is not Kenya and Kenya is not Nairobi. Over the weekend i went on a visit to a place called Keekonyokie, approximately 70 Kilometres from Nairobi in the Rift Valley to the South of Nairobi. The following were my observations: 1) There was no road or Infrastructure for that matter. 2) There was no network (Safaricom, Airtel etc. I did not try Thuraya) I saw some satelite dishes on houses suggesting DSTV presence. 3) There was no electricity. We left the Kenya Power grid at a place called Oltepesi 30 Kilometres away. The grid ended up in a private ranch ( I cant recall the name). Closer to the City (52 Kilometres to be precise) i have been begging the network service providers (specifically Safaricom) to boost their Signal or bring a base station at a place called Kisamese for one year. They have been managing me really well and i am gratefull for their politeness and prompt action in responding on social media. Conclusion 1) We need a thorough country wide audit of infrastructure (Communications, Roads, Power etc) 2) We need to estabish whether the same infrastructure is serving the intended purposes.<div id="DDB4FAA8-2DD7-40BB-A1B8-4E2AA1F9FDF2"><table style="border-top: 1px solid #aaabb6; margin-top: 30px;"> <tr> <td style="width: 105px; padding-top: 15px;"> <a href="https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail" target="_blank"><img src="https://ipmcdn.avast.com/images/logo-avast-v1.png" style="width: 90px; height:33px;"/></a> </td> <td style="width: 470px; padding-top: 20px; color: #41424e; font-size: 13px; font-family: Arial, Helvetica, sans-serif; line-height: 18px;">This email has been sent from a virus-free computer protected by Avast. <br /><a href="https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail" target="_blank" style="color: #4453ea;">www.avast.com</a> </td> </tr> </table><a href="#DDB4FAA8-2DD7-40BB-A1B8-4E2AA1F9FDF2" width="1" height="1"></a></div> On 1/18/16, Grace Githaiga via kictanet <[email protected]> wrote:
Good morning Listers I have received a request from the ICT Authority on the topic of Connected Kenya.
Connected Kenya this year wants to explore the theme of getting Citizen to “Self Serve” through provision of e-government services. The theme is “Bridging the service gap”
In the spirit of consultation, and in recognizing the valuable ideas from the different sectors of the community, the ICT Authority would like to get industry thoughts and views on what they perceive as barriers to the achievement of ‘self-services’ to mwananchi in Kenya. What can government do in terms of policies, implementation of projects, engagement to further this agenda? And what role does the Private sector also play and how can both come together to further the interest of getting the citizen to access services at the comfort of their homes?
We request that for the next five days, you kindly feel feel free to contribute and help the Authority shape up the agenda for this important conference. Phyllis from ICTA will collate all your ideas. Asanteni sana. RgdsGrace
-- Barrack O. Otieno +254721325277 +254-20-2498789 Skype: barrack.otieno http://www.otienobarrack.me.ke/ _______________________________________________ kictanet mailing list [email protected] https://lists.kictanet.or.ke/mailman/listinfo/kictanet Unsubscribe or change your options at https://lists.kictanet.or.ke/mailman/options/kictanet/tespok%40tespok.co.ke The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development. KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications.
I would add to all this the factor of poverty. Yes, its s scape goat for so many things but let me explain this one. How many people would afford to be connected to the grid if they had a choice. And this is not just SMS and voice, which is doing OK, the issue here is access to USSD and Mobile Apps that can add value. There may be infrastructure and Internet may be decent in some parts of the country, but access is also limited to what the pocket can hold. The other important issue is the issue of digital literacy, especially in Rural Areas. And this is in 2 forms. Literacy on how to make use of Digital Technology, and also, of course, literacy on how to navigate the Internet with mobile devices or any other networked device and similar services. It may be of concern that some people may have a small decent smart phone, but may invest more in Alcohol than in Internet Bundles and Airtime. Is this a literacy issue? It may be an issue of choice.. that is yet another debate. Just raising an opinion. On Mon, Jan 18, 2016 at 1:57 PM, Fiona Asonga via kictanet < [email protected]> wrote:
Hallo Barrack
MHO What you are requesting in terms of an audit should be shared soon with what I hope CA will be publishing as the Access Gap analysis. I haven't seen the report yet but am aware a study was conducted sometime last year. The outcome of that study would answer the question of where are the gaps in infrastructure deployments on a national scale. Then we can discuss and consider why and recommend some practical solutions.
On self service, we need to review several factors; Power and road infrastructure, levels of literacy, available and affordable access mechanisms (end-user devices), ease of use of the applications developed this I think are not a conclusive list but can be added into the list of factors that we need to pay attention to from the users end. Here am thinking of Wanjiku being able to apply for ID replacement, report incidents and get updates from the local officials via sms.
There is also the supply side and on this we need to look at the role of county government to facilitate or block ICT infrastructure development, existing infrastructure policy (thinking of the critical infrastructure bill), operator and community incentives (function of the USF). There could be several more we can list on both the supplier and end-user sides of the divide.
Kind regards
Fiona Asonga
----- Original Message ----- From: "Barrack Otieno via kictanet" <[email protected]> To: [email protected] Cc: "Barrack Otieno" <[email protected]> Sent: Monday, January 18, 2016 11:16:15 AM Subject: Re: [kictanet] ICT Authority request on Connected Kenya
Hi GG,
Many thanks for this request. It came at a perfect time.
Back to Nairobi is not Kenya and Kenya is not Nairobi.
Over the weekend i went on a visit to a place called Keekonyokie, approximately 70 Kilometres from Nairobi in the Rift Valley to the South of Nairobi. The following were my observations:
1) There was no road or Infrastructure for that matter.
2) There was no network (Safaricom, Airtel etc. I did not try Thuraya) I saw some satelite dishes on houses suggesting DSTV presence.
3) There was no electricity. We left the Kenya Power grid at a place called Oltepesi 30 Kilometres away. The grid ended up in a private ranch ( I cant recall the name).
Closer to the City (52 Kilometres to be precise) i have been begging the network service providers (specifically Safaricom) to boost their Signal or bring a base station at a place called Kisamese for one year. They have been managing me really well and i am gratefull for their politeness and prompt action in responding on social media.
Conclusion
1) We need a thorough country wide audit of infrastructure (Communications, Roads, Power etc) 2) We need to estabish whether the same infrastructure is serving the intended purposes.<div id="DDB4FAA8-2DD7-40BB-A1B8-4E2AA1F9FDF2"><table style="border-top: 1px solid #aaabb6; margin-top: 30px;"> <tr> <td style="width: 105px; padding-top: 15px;"> <a href=" https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail " target="_blank"><img src="https://ipmcdn.avast.com/images/logo-avast-v1.png" style="width: 90px; height:33px;"/></a> </td> <td style="width: 470px; padding-top: 20px; color: #41424e; font-size: 13px; font-family: Arial, Helvetica, sans-serif; line-height: 18px;">This email has been sent from a virus-free computer protected by Avast. <br /><a href=" https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail " target="_blank" style="color: #4453ea;">www.avast.com</a> </td> </tr> </table><a href="#DDB4FAA8-2DD7-40BB-A1B8-4E2AA1F9FDF2" width="1" height="1"></a></div>
Good morning Listers I have received a request from the ICT Authority on the topic of Connected Kenya.
Connected Kenya this year wants to explore the theme of getting Citizen to “Self Serve” through provision of e-government services. The theme is “Bridging the service gap”
In the spirit of consultation, and in recognizing the valuable ideas from the different sectors of the community, the ICT Authority would like to get industry thoughts and views on what they perceive as barriers to the achievement of ‘self-services’ to mwananchi in Kenya. What can government do in terms of policies, implementation of projects, engagement to further this agenda? And what role does the Private sector also play and how can both come together to further the interest of getting
On 1/18/16, Grace Githaiga via kictanet <[email protected]> wrote: the
citizen to access services at the comfort of their homes?
We request that for the next five days, you kindly feel feel free to contribute and help the Authority shape up the agenda for this important conference. Phyllis from ICTA will collate all your ideas. Asanteni sana. RgdsGrace
-- Barrack O. Otieno +254721325277 +254-20-2498789 Skype: barrack.otieno http://www.otienobarrack.me.ke/
_______________________________________________ kictanet mailing list [email protected] https://lists.kictanet.or.ke/mailman/listinfo/kictanet
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The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development.
KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications.
_______________________________________________ kictanet mailing list [email protected] https://lists.kictanet.or.ke/mailman/listinfo/kictanet
Unsubscribe or change your options at https://lists.kictanet.or.ke/mailman/options/kictanet/ultimateprogramer%40gm...
The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development.
KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications.
-- *Ahmed Maawy* Executive Director - SwahiliBox / M-Power (CBO) Ambassador - Open Knowledge Director - Startup Grind Mombasa Software Developer - AJ+ / EveryLayer (KE) +254 714 960 627 Skype: ultimateprogramer swahilibox.co.ke www.okfn.org <http://okfn.org/> startupgrind.com ajplus.net www.everylayer.com
Ahmed My suspicion is that if we had the Universal Access Fund operating, the NOFBI working as it should we would be well on our way to answering some of your concerns. Ali Hussein Principal Hussein & Associates +254 0713 601113 / 0770906375 Twitter: @AliHKassim Skype: abu-jomo LinkedIn: http://ke.linkedin.com/in/alihkassim Blog: www.alyhussein.com "Discovery consists in seeing what everyone else has seen and thinking what no one else has thought". ~ Albert Szent-Györgyi Sent from my iPad
On 18 Jan 2016, at 2:40 PM, Ahmed Mohamed Maawy via kictanet <[email protected]> wrote:
I would add to all this the factor of poverty. Yes, its s scape goat for so many things but let me explain this one.
How many people would afford to be connected to the grid if they had a choice. And this is not just SMS and voice, which is doing OK, the issue here is access to USSD and Mobile Apps that can add value. There may be infrastructure and Internet may be decent in some parts of the country, but access is also limited to what the pocket can hold.
The other important issue is the issue of digital literacy, especially in Rural Areas. And this is in 2 forms. Literacy on how to make use of Digital Technology, and also, of course, literacy on how to navigate the Internet with mobile devices or any other networked device and similar services.
It may be of concern that some people may have a small decent smart phone, but may invest more in Alcohol than in Internet Bundles and Airtime. Is this a literacy issue? It may be an issue of choice.. that is yet another debate.
Just raising an opinion.
On Mon, Jan 18, 2016 at 1:57 PM, Fiona Asonga via kictanet <[email protected]> wrote: Hallo Barrack
MHO What you are requesting in terms of an audit should be shared soon with what I hope CA will be publishing as the Access Gap analysis. I haven't seen the report yet but am aware a study was conducted sometime last year. The outcome of that study would answer the question of where are the gaps in infrastructure deployments on a national scale. Then we can discuss and consider why and recommend some practical solutions.
On self service, we need to review several factors; Power and road infrastructure, levels of literacy, available and affordable access mechanisms (end-user devices), ease of use of the applications developed this I think are not a conclusive list but can be added into the list of factors that we need to pay attention to from the users end. Here am thinking of Wanjiku being able to apply for ID replacement, report incidents and get updates from the local officials via sms.
There is also the supply side and on this we need to look at the role of county government to facilitate or block ICT infrastructure development, existing infrastructure policy (thinking of the critical infrastructure bill), operator and community incentives (function of the USF). There could be several more we can list on both the supplier and end-user sides of the divide.
Kind regards
Fiona Asonga
----- Original Message ----- From: "Barrack Otieno via kictanet" <[email protected]> To: [email protected] Cc: "Barrack Otieno" <[email protected]> Sent: Monday, January 18, 2016 11:16:15 AM Subject: Re: [kictanet] ICT Authority request on Connected Kenya
Hi GG,
Many thanks for this request. It came at a perfect time.
Back to Nairobi is not Kenya and Kenya is not Nairobi.
Over the weekend i went on a visit to a place called Keekonyokie, approximately 70 Kilometres from Nairobi in the Rift Valley to the South of Nairobi. The following were my observations:
1) There was no road or Infrastructure for that matter.
2) There was no network (Safaricom, Airtel etc. I did not try Thuraya) I saw some satelite dishes on houses suggesting DSTV presence.
3) There was no electricity. We left the Kenya Power grid at a place called Oltepesi 30 Kilometres away. The grid ended up in a private ranch ( I cant recall the name).
Closer to the City (52 Kilometres to be precise) i have been begging the network service providers (specifically Safaricom) to boost their Signal or bring a base station at a place called Kisamese for one year. They have been managing me really well and i am gratefull for their politeness and prompt action in responding on social media.
Conclusion
1) We need a thorough country wide audit of infrastructure (Communications, Roads, Power etc) 2) We need to estabish whether the same infrastructure is serving the intended purposes.<div id="DDB4FAA8-2DD7-40BB-A1B8-4E2AA1F9FDF2"><table style="border-top: 1px solid #aaabb6; margin-top: 30px;"> <tr> <td style="width: 105px; padding-top: 15px;"> <a href="https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail" target="_blank"><img src="https://ipmcdn.avast.com/images/logo-avast-v1.png" style="width: 90px; height:33px;"/></a> </td> <td style="width: 470px; padding-top: 20px; color: #41424e; font-size: 13px; font-family: Arial, Helvetica, sans-serif; line-height: 18px;">This email has been sent from a virus-free computer protected by Avast. <br /><a href="https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail" target="_blank" style="color: #4453ea;">www.avast.com</a> </td> </tr> </table><a href="#DDB4FAA8-2DD7-40BB-A1B8-4E2AA1F9FDF2" width="1" height="1"></a></div>
On 1/18/16, Grace Githaiga via kictanet <[email protected]> wrote:
Good morning Listers I have received a request from the ICT Authority on the topic of Connected Kenya.
Connected Kenya this year wants to explore the theme of getting Citizen to “Self Serve” through provision of e-government services. The theme is “Bridging the service gap”
In the spirit of consultation, and in recognizing the valuable ideas from the different sectors of the community, the ICT Authority would like to get industry thoughts and views on what they perceive as barriers to the achievement of ‘self-services’ to mwananchi in Kenya. What can government do in terms of policies, implementation of projects, engagement to further this agenda? And what role does the Private sector also play and how can both come together to further the interest of getting the citizen to access services at the comfort of their homes?
We request that for the next five days, you kindly feel feel free to contribute and help the Authority shape up the agenda for this important conference. Phyllis from ICTA will collate all your ideas. Asanteni sana. RgdsGrace
-- Barrack O. Otieno +254721325277 +254-20-2498789 Skype: barrack.otieno http://www.otienobarrack.me.ke/
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The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development.
KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications.
_______________________________________________ kictanet mailing list [email protected] https://lists.kictanet.or.ke/mailman/listinfo/kictanet
Unsubscribe or change your options at https://lists.kictanet.or.ke/mailman/options/kictanet/ultimateprogramer%40gm...
The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development.
KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications.
-- Ahmed Maawy Executive Director - SwahiliBox / M-Power (CBO) Ambassador - Open Knowledge Director - Startup Grind Mombasa Software Developer - AJ+ / EveryLayer (KE) +254 714 960 627 Skype: ultimateprogramer
swahilibox.co.ke www.okfn.org startupgrind.com ajplus.net www.everylayer.com _______________________________________________ kictanet mailing list [email protected] https://lists.kictanet.or.ke/mailman/listinfo/kictanet
Unsubscribe or change your options at https://lists.kictanet.or.ke/mailman/options/kictanet/info%40alyhussein.com
The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development.
KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications.
Grace, What if the government would create committees consisting of private and public sector professional to conceptualize, procure (tender and evaluate), implement and maintain key government projects. Hoping that the professional from the private sector will not be overcome by personal interests, government would gain a lot form the ideas in the private sector and at the same time the private sector professionals will keep a check on possible personal interests on the government employees. Personal interests sometimes causes government employees to award tenders to those willing to oil their hands than those with the requisite technology and experience. regards, James On 1/18/2016 10:56 AM, Grace Githaiga via kictanet wrote:
Good morning Listers
I have received a request from the ICT Authority on the topic of Connected Kenya.
Connected Kenya this year wants to explore the theme of getting Citizen to “Self Serve”through provision of e-government services. The theme is “Bridging the service gap”
In the spirit of consultation, and in recognizing the valuable ideas from the different sectors of the community, the ICT Authority *would like to get industry thoughts and views on what they perceive as barriers to the achievement of ‘self-services’ to mwananchi in Kenya. *
What can government do in terms of policies, implementation of projects, engagement to further this agenda? And what role does the Private sector also play and how can both come together to further the interest of getting the citizen to access services at the comfort of their homes?
We request that for the next five days, you kindly feel feel free to contribute and help the Authority shape up the agenda for this important conference. Phyllis from ICTA will collate all your ideas.
Asanteni sana.
Rgds
Grace
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The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development.
KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications.
Dear Grace, Connectivity is key, and as Barrack Otieno pointed out, we have little to show outside the urban centers. The scattered nature of households makes infrastructure very difficult to reach all. (Those who were responsible for post-independence 'land settlements' were big failures to our country as they sowed seed for endless land demarcation and scattered households.) Besides accessibility (roads), the next key is connectivity (phones, internet). Connectivity requires energy availability. It is unbelievable the number of households not connected to the grid even as they are technically in on-grid areas. We need a universally distributed power source (solar) at household level as mainstream. ICT solutions available today can make solar a utility. Regards, K. Machuhi On Mon, Jan 18, 2016 at 10:56 AM, Grace Githaiga via kictanet < [email protected]> wrote:
Good morning Listers
I have received a request from the ICT Authority on the topic of Connected Kenya.
Connected Kenya this year wants to explore the theme of getting Citizen to “Self Serve” through provision of e-government services. The theme is “Bridging the service gap”
In the spirit of consultation, and in recognizing the valuable ideas from the different sectors of the community, the ICT Authority *would like to get industry thoughts and views on what they perceive as barriers to the achievement of ‘self-services’ to mwananchi in Kenya. *
What can government do in terms of policies, implementation of projects, engagement to further this agenda? And what role does the Private sector also play and how can both come together to further the interest of getting the citizen to access services at the comfort of their homes?
We request that for the next five days, you kindly feel feel free to contribute and help the Authority shape up the agenda for this important conference. Phyllis from ICTA will collate all your ideas.
Asanteni sana.
Rgds
Grace
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The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development.
KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications.
To add on to Barracks solid observations I'd say that for eGovernment services to work the experience of using that service MUST be seamless and as easy to use as saying ABC. Ali Hussein Principal Hussein & Associates +254 0713 601113 / 0770906375 Twitter: @AliHKassim Skype: abu-jomo LinkedIn: http://ke.linkedin.com/in/alihkassim Blog: www.alyhussein.com "Discovery consists in seeing what everyone else has seen and thinking what no one else has thought". ~ Albert Szent-Györgyi Sent from my iPad
On 18 Jan 2016, at 12:05 PM, K Machuhi via kictanet <[email protected]> wrote:
Dear Grace,
Connectivity is key, and as Barrack Otieno pointed out, we have little to show outside the urban centers. The scattered nature of households makes infrastructure very difficult to reach all. (Those who were responsible for post-independence 'land settlements' were big failures to our country as they sowed seed for endless land demarcation and scattered households.)
Besides accessibility (roads), the next key is connectivity (phones, internet). Connectivity requires energy availability. It is unbelievable the number of households not connected to the grid even as they are technically in on-grid areas. We need a universally distributed power source (solar) at household level as mainstream. ICT solutions available today can make solar a utility.
Regards,
K. Machuhi
On Mon, Jan 18, 2016 at 10:56 AM, Grace Githaiga via kictanet <[email protected]> wrote: Good morning Listers
I have received a request from the ICT Authority on the topic of Connected Kenya.
Connected Kenya this year wants to explore the theme of getting Citizen to “Self Serve” through provision of e-government services. The theme is “Bridging the service gap”
In the spirit of consultation, and in recognizing the valuable ideas from the different sectors of the community, the ICT Authority would like to get industry thoughts and views on what they perceive as barriers to the achievement of ‘self-services’ to mwananchi in Kenya.
What can government do in terms of policies, implementation of projects, engagement to further this agenda? And what role does the Private sector also play and how can both come together to further the interest of getting the citizen to access services at the comfort of their homes?
We request that for the next five days, you kindly feel feel free to contribute and help the Authority shape up the agenda for this important conference. Phyllis from ICTA will collate all your ideas.
Asanteni sana.
Rgds
Grace
_______________________________________________ kictanet mailing list [email protected] https://lists.kictanet.or.ke/mailman/listinfo/kictanet
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The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development.
KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications.
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The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development.
KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications.
Dear listers, In addition to connectivity, design of solutions also matters. I will start by stating that the move towards digitisation of government services is welcome. We look forward to a time when we can access over 50% of services without having to queue at a government office. Some of the e-government solutions though.....One wonders whether as a people we have embraced the spirit of devolution, whose object is to bring government closer to the people. Some examples: KRA (the best performing e-government service we have): You are trying to get a company PIN and something goes wrong with the servers. You visit your nearest Huduma centre where the Huduma assistant (after several attempts) tells you to call or go to Times Tower. The call service never works. You have to find a friend or relative in Nairobi to take the trip to Times Tower. Or pay an agent for the most basic tasks. And while at KRA, last years tax returns involved downloading an excel sheet with macros :) Government Ministries , Parliament, County Assemblies publish technical papers, laws or regulations in the papers and they ask for public comments within 14 days. No explanatory notes or officer available to chat with wananchi who may want to meaningfully participate. No platform for online interactive feedback. I will not go into the KNEC Examination Results SMS. A teenager kept flashing me from upcountry. They did not have the required Ksh. 30 to send/receive the KCPE results SMS. It had never occurred to me that Ksh. 30 is prohibitive to some. We need to shift our mindset from the traditional government style to people oriented.....and to remind ourselves that we need to design solutions that actually bring services truly closer to mwananchi. Regards, 2016-01-18 12:05 GMT+03:00 K Machuhi via kictanet < [email protected]>:
Dear Grace,
Connectivity is key, and as Barrack Otieno pointed out, we have little to show outside the urban centers. The scattered nature of households makes infrastructure very difficult to reach all. (Those who were responsible for post-independence 'land settlements' were big failures to our country as they sowed seed for endless land demarcation and scattered households.)
Besides accessibility (roads), the next key is connectivity (phones, internet). Connectivity requires energy availability. It is unbelievable the number of households not connected to the grid even as they are technically in on-grid areas. We need a universally distributed power source (solar) at household level as mainstream. ICT solutions available today can make solar a utility.
Regards,
K. Machuhi
On Mon, Jan 18, 2016 at 10:56 AM, Grace Githaiga via kictanet < [email protected]> wrote:
Good morning Listers
I have received a request from the ICT Authority on the topic of Connected Kenya.
Connected Kenya this year wants to explore the theme of getting Citizen to “Self Serve” through provision of e-government services. The theme is “Bridging the service gap”
In the spirit of consultation, and in recognizing the valuable ideas from the different sectors of the community, the ICT Authority *would like to get industry thoughts and views on what they perceive as barriers to the achievement of ‘self-services’ to mwananchi in Kenya. *
What can government do in terms of policies, implementation of projects, engagement to further this agenda? And what role does the Private sector also play and how can both come together to further the interest of getting the citizen to access services at the comfort of their homes?
We request that for the next five days, you kindly feel feel free to contribute and help the Authority shape up the agenda for this important conference. Phyllis from ICTA will collate all your ideas.
Asanteni sana.
Rgds
Grace
_______________________________________________ kictanet mailing list [email protected] https://lists.kictanet.or.ke/mailman/listinfo/kictanet
Unsubscribe or change your options at https://lists.kictanet.or.ke/mailman/options/kictanet/kmachuhi%40gmail.com
The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development.
KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications.
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The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development.
KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications.
-- Grace L.N. Mutung'u Nairobi Kenya Skype: gracebomu Twitter: @Bomu <http://www.diplointernetgovernance.org/profile/GraceMutungu> PGP ID : 0x33A3450F
Hi listers, This is very welcome from the ICT authority. As software developers who have worked on e-government projects, I would request the following to be considered: 1. Enterprise Service Bus for the government. All agencies and ministries providing citizens, businesses and MDA facing services should hook to the bus which should support as many as possible application integration architectures. Publish an API to enable developers integrate MDA core applications to the bus and other MDA systems. Right now, it's very messy and a big pain for developers who receive user requirements. Many MDAs usually thinkna developer can deliver all necessary integrations without this infrastructure which is practically impossible in current times. We have been denied payment because a PS thought we could perform this magic on our own. 2. Require that all MDAs implement core applications in-line with their mandate. All anticorruption money should be directed to developing and implementing e-government systems😄. It would do wonders. ICT AUTHORITY should help with developing system requirements and specifications or train the ICT officers of respective MDAs. Best, Muthoni Good morning Listers I have received a request from the ICT Authority on the topic of Connected Kenya. Connected Kenya this year wants to explore the theme of getting Citizen to “Self Serve” through provision of e-government services. The theme is “Bridging the service gap” In the spirit of consultation, and in recognizing the valuable ideas from the different sectors of the community, the ICT Authority *would like to get industry thoughts and views on what they perceive as barriers to the achievement of ‘self-services’ to mwananchi in Kenya. * What can government do in terms of policies, implementation of projects, engagement to further this agenda? And what role does the Private sector also play and how can both come together to further the interest of getting the citizen to access services at the comfort of their homes? We request that for the next five days, you kindly feel feel free to contribute and help the Authority shape up the agenda for this important conference. Phyllis from ICTA will collate all your ideas. Asanteni sana. Rgds Grace _______________________________________________ kictanet mailing list [email protected] https://lists.kictanet.or.ke/mailman/listinfo/kictanet Unsubscribe or change your options at https://lists.kictanet.or.ke/mailman/options/kictanet/dmuthoni%40gmail.com The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development. KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications.
Hi Listers, There are several government services offered through various platforms. As an improvement in regards to service delivery it would help if the various agencies had information sharing portals in order to improve service delivery. My experience with government agencies is that information is in silos and trying to get a service that involves the interaction between agencies can be a nightmare. Take for example the misfortune of losing your ID while required to get a Certificate of Good Conduct. 1. A copy of the National ID will not suffice at the CID headquarters where applications are made, this you will only find out once you get to Kiambu Road . 2. One has to get an official printout of the ID from the relevant authority which means going for fresh finger printing at Kibera(or the nearest administrative office. 3.Once that is done one has to go to an office in NSSF buiding where the documents are processed and a forwarding letter is issued to the CID then one goes back to CID headquarters with the letter to make an application for the Certificate of Good Conduct all this will take not less than six hours in Nairobi which is an information hub, try to imagine what people in remote parts of the country have to go through. We all carry several government issued cards in our wallets NSSF, NHIF, ID, Drivers Licence etc.....would it be too much to ask if some of the information was centrally stored especially for the delivery of basic services? A government platform that encourages information sharing between agencies would positive step in improving how the public connects to government services with the aid of ICT as services will be made increasingly centralized and simplified. Regards, Rosemary. Twitter:@Chemu_koech LinkedIn:Rosemary Koech-Kimwatu Skype:Rosemary Koech-Kimwatu 0718181644/0771632344 On Mon, Jan 18, 2016 at 11:00 PM, Dorcas Muthoni via kictanet < [email protected]> wrote:
Hi listers,
This is very welcome from the ICT authority. As software developers who have worked on e-government projects, I would request the following to be considered:
1. Enterprise Service Bus for the government. All agencies and ministries providing citizens, businesses and MDA facing services should hook to the bus which should support as many as possible application integration architectures. Publish an API to enable developers integrate MDA core applications to the bus and other MDA systems. Right now, it's very messy and a big pain for developers who receive user requirements. Many MDAs usually thinkna developer can deliver all necessary integrations without this infrastructure which is practically impossible in current times. We have been denied payment because a PS thought we could perform this magic on our own.
2. Require that all MDAs implement core applications in-line with their mandate. All anticorruption money should be directed to developing and implementing e-government systems😄. It would do wonders. ICT AUTHORITY should help with developing system requirements and specifications or train the ICT officers of respective MDAs.
Best, Muthoni Good morning Listers
I have received a request from the ICT Authority on the topic of Connected Kenya.
Connected Kenya this year wants to explore the theme of getting Citizen to “Self Serve” through provision of e-government services. The theme is “Bridging the service gap”
In the spirit of consultation, and in recognizing the valuable ideas from the different sectors of the community, the ICT Authority *would like to get industry thoughts and views on what they perceive as barriers to the achievement of ‘self-services’ to mwananchi in Kenya. *
What can government do in terms of policies, implementation of projects, engagement to further this agenda? And what role does the Private sector also play and how can both come together to further the interest of getting the citizen to access services at the comfort of their homes?
We request that for the next five days, you kindly feel feel free to contribute and help the Authority shape up the agenda for this important conference. Phyllis from ICTA will collate all your ideas.
Asanteni sana.
Rgds
Grace
_______________________________________________ kictanet mailing list [email protected] https://lists.kictanet.or.ke/mailman/listinfo/kictanet
Unsubscribe or change your options at https://lists.kictanet.or.ke/mailman/options/kictanet/dmuthoni%40gmail.com
The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development.
KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications.
_______________________________________________ kictanet mailing list [email protected] https://lists.kictanet.or.ke/mailman/listinfo/kictanet
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The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development.
KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications.
Rosemary Absolutely. Let’s see a rapid expansion of the eCitizen portal program. This is a definite step in the right direction. Thanks & Regards Ali Hussein [email protected] +254 713 601113 Twitter: @AliHKassim Skype: Abu-Jomo LinkedIn: http//ke.linkedin.com/in/alihkassim Blog: www.alyhussein.com
On Jan 19, 2016, at 11:10 AM, Rosemary Koech-Kimwatu via kictanet <[email protected]> wrote:
Hi Listers,
There are several government services offered through various platforms. As an improvement in regards to service delivery it would help if the various agencies had information sharing portals in order to improve service delivery. My experience with government agencies is that information is in silos and trying to get a service that involves the interaction between agencies can be a nightmare. Take for example the misfortune of losing your ID while required to get a Certificate of Good Conduct.
1. A copy of the National ID will not suffice at the CID headquarters where applications are made, this you will only find out once you get to Kiambu Road . 2. One has to get an official printout of the ID from the relevant authority which means going for fresh finger printing at Kibera(or the nearest administrative office. 3.Once that is done one has to go to an office in NSSF buiding where the documents are processed and a forwarding letter is issued to the CID then one goes back to CID headquarters with the letter to make an application for the Certificate of Good Conduct all this will take not less than six hours in Nairobi which is an information hub, try to imagine what people in remote parts of the country have to go through.
We all carry several government issued cards in our wallets NSSF, NHIF, ID, Drivers Licence etc.....would it be too much to ask if some of the information was centrally stored especially for the delivery of basic services?
A government platform that encourages information sharing between agencies would positive step in improving how the public connects to government services with the aid of ICT as services will be made increasingly centralized and simplified.
Regards,
Rosemary.
Twitter:@Chemu_koech LinkedIn:Rosemary Koech-Kimwatu Skype:Rosemary Koech-Kimwatu 0718181644/0771632344
On Mon, Jan 18, 2016 at 11:00 PM, Dorcas Muthoni via kictanet <[email protected] <mailto:[email protected]>> wrote: Hi listers,
This is very welcome from the ICT authority. As software developers who have worked on e-government projects, I would request the following to be considered:
1. Enterprise Service Bus for the government. All agencies and ministries providing citizens, businesses and MDA facing services should hook to the bus which should support as many as possible application integration architectures. Publish an API to enable developers integrate MDA core applications to the bus and other MDA systems. Right now, it's very messy and a big pain for developers who receive user requirements. Many MDAs usually thinkna developer can deliver all necessary integrations without this infrastructure which is practically impossible in current times. We have been denied payment because a PS thought we could perform this magic on our own.
2. Require that all MDAs implement core applications in-line with their mandate. All anticorruption money should be directed to developing and implementing e-government systems😄. It would do wonders. ICT AUTHORITY should help with developing system requirements and specifications or train the ICT officers of respective MDAs.
Best, Muthoni
Good morning Listers
I have received a request from the ICT Authority on the topic of Connected Kenya.
Connected Kenya this year wants to explore the theme of getting Citizen to “Self Serve” through provision of e-government services. The theme is “Bridging the service gap”
In the spirit of consultation, and in recognizing the valuable ideas from the different sectors of the community, the ICT Authority would like to get industry thoughts and views on what they perceive as barriers to the achievement of ‘self-services’ to mwananchi in Kenya.
What can government do in terms of policies, implementation of projects, engagement to further this agenda? And what role does the Private sector also play and how can both come together to further the interest of getting the citizen to access services at the comfort of their homes?
We request that for the next five days, you kindly feel feel free to contribute and help the Authority shape up the agenda for this important conference. Phyllis from ICTA will collate all your ideas.
Asanteni sana.
Rgds
Grace
_______________________________________________ kictanet mailing list [email protected] <mailto:[email protected]> https://lists.kictanet.or.ke/mailman/listinfo/kictanet <https://lists.kictanet.or.ke/mailman/listinfo/kictanet>
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The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development.
KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications.
_______________________________________________ kictanet mailing list [email protected] <mailto:[email protected]> https://lists.kictanet.or.ke/mailman/listinfo/kictanet <https://lists.kictanet.or.ke/mailman/listinfo/kictanet>
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The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development.
KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications.
_______________________________________________ kictanet mailing list [email protected] <mailto:[email protected]> https://lists.kictanet.or.ke/mailman/listinfo/kictanet <https://lists.kictanet.or.ke/mailman/listinfo/kictanet>
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The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development.
KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications.
I concour with Rosemary that some of the Government services in the digital age could be improved. Two examples: 1. In December someone wanted to sell me a plot of land and I visited the lands office in Kakamega to apply for a search to verify ownership. To my dismay I found a list of about 7 requirements pinned to the walls including 4 copies of the title deed, ID Copies, PIN, etc. plus a waiting period of 2 weeks to get the results. In addition staff at the service counter at that office were rare and one has to spend considerable time just waiting. Why should verifying the owner of a piece of land be such a cumbersome process as if the information is "siri kali". In the old days it was very easy, just pay 200/= and wait briefly. The people concerned should learn from the computerisation of exam results by KNEC whereby you can just send a USSD or SMS message using information such as students index number (LR number for land) and receive the required information in seconds. 2. The same December I discovered my driving license had long lapsed. The Huduma centre where renewals are done was closed for the holiday. Someone told me that renewal can be done online but when I went to that site the process could not complete. Some days later when I went to do the process at the Huduma centre I was told an original ID is a must. When I offered my passport which I use as an ID they declined. In the good old days one just went with the old license, paid some amount and received a renewal slip quickly. After all renewing a license is just another way for Government to collect more revenue. On Tue, Jan 19, 2016, at 11:10 AM, Rosemary Koech-Kimwatu via kictanet wrote:
Hi Listers,
There are several government services offered through various platforms. As an improvement in regards to service delivery it would help if the various agencies had information sharing portals in order to improve service delivery. My experience with government agencies is that information is in silos and trying to get a service that involves the interaction between agencies can be a nightmare. Take for example the misfortune of losing your ID while required to get a Certificate of Good Conduct.
1. A copy of the National ID will not suffice at the CID headquarters where applications are made, this you will only find out once you get to Kiambu Road . 2. One has to get an official printout of the ID from the relevant authority which means going for fresh finger printing at Kibera(or the nearest administrative office. 3.Once that is done one has to go to an office in NSSF buiding where the documents are processed and a forwarding letter is issued to the CID then one goes back to CID headquarters with the letter to make an application for the Certificate of Good Conduct all this will take not less than six hours in Nairobi which is an information hub, try to imagine what people in remote parts of the country have to go through.
We all carry several government issued cards in our wallets NSSF, NHIF, ID, Drivers Licence etc.....would it be too much to ask if some of the information was centrally stored especially for the delivery of basic services?
A government platform that encourages information sharing between agencies would positive step in improving how the public connects to government services with the aid of ICT as services will be made increasingly centralized and simplified.
Regards,
Rosemary.
Twitter:@Chemu_koech LinkedIn:Rosemary Koech-Kimwatu Skype:Rosemary Koech-Kimwatu 0718181644/0771632344
On Mon, Jan 18, 2016 at 11:00 PM, Dorcas Muthoni via kictanet <[email protected]> wrote:
Hi listers,
This is very welcome from the ICT authority. As software developers who have worked on e-government projects, I would request the following to be considered:
1. Enterprise Service Bus for the government. All agencies and ministries providing citizens, businesses and MDA facing services should hook to the bus which should support as many as possible application integration architectures. Publish an API to enable developers integrate MDA core applications to the bus and other MDA systems. Right now, it's very messy and a big pain for developers who receive user requirements. Many MDAs usually thinkna developer can deliver all necessary integrations without this infrastructure which is practically impossible in current times. We have been denied payment because a PS thought we could perform this magic on our own.
2. Require that all MDAs implement core applications in-line with their mandate. All anticorruption money should be directed to developing and implementing e-government systems😄. It would do wonders. ICT AUTHORITY should help with developing system requirements and specifications or train the ICT officers of respective MDAs.
Best, Muthoni
Good morning Listers
I have received a request from the ICT Authority on the topic of Connected Kenya.
Connected Kenya this year wants to explore the theme of getting Citizen to “Self Serve” through provision of e-government services. The theme is “Bridging the service gap”
In the spirit of consultation, and in recognizing the valuable ideas from the different sectors of the community, the ICT Authority would like to get industry thoughts and views on what they perceive as barriers to the achievement of ‘self-services’ to mwananchi in Kenya.
What can government do in terms of policies, implementation of projects, engagement to further this agenda? And what role does the Private sector also play and how can both come together to further the interest of getting the citizen to access services at the comfort of their homes?
We request that for the next five days, you kindly feel feel free to contribute and help the Authority shape up the agenda for this important conference. Phyllis from ICTA will collate all your ideas.
Asanteni sana.
Rgds
Grace
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The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development.
KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications.
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The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development.
KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications. _________________________________________________ kictanet mailing list [email protected] https://lists.kictanet.or.ke/mailman/listinfo/kictanet
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The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development.
KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications.
Grace, My thoughts.... The biggest impediment to self-service to government applications is the lack of innovation around the same applications. The lack of innovation is due to the closed system approach the government has taken. Every application in use today is almost as a result of a tender award, then the subsequent design-implementation process through the various committees. Almost always, the end result of these is the proverbial camel as anyone who has ever tried to use most of the government applications will tell you. However, there is a set of applications that tend to do very well; the mobile ones.. Most of the applications done on the mobile platform such as say checking exam results for KCPE students are a brilliant example of what could be achieved. The *ultimate* solution, however, is to open up GoKs backend systems in a way that allows various vendors/individuals to innovate around it. Kind of have an AppStore for GoK Apps. As an example, suppose KRA was to make the iTax APIs for Taxpayer Registration / PIN Process available. I can bet you within a week we'd have someone designing a much better interface than what's currently available through the iTax System. The same could be said of the current IFMIS eProcurement System etc Apple, Google & M$, even with their huge resources couldn't pull it off by making all the applications needed by everyone. They just built a platform that the rest of the world could build and compete on. So, in conclusion, successful self-service applications are unlikely to be implemented by GoK. Let GoK provide the market with the APIs to build these applications. Let the market compete on innovating around these. Rgds On Mon, Jan 18, 2016 at 10:56 AM, Grace Githaiga via kictanet < [email protected]> wrote:
Good morning Listers
I have received a request from the ICT Authority on the topic of Connected Kenya.
Connected Kenya this year wants to explore the theme of getting Citizen to “Self Serve” through provision of e-government services. The theme is “Bridging the service gap”
In the spirit of consultation, and in recognizing the valuable ideas from the different sectors of the community, the ICT Authority *would like to get industry thoughts and views on what they perceive as barriers to the achievement of ‘self-services’ to mwananchi in Kenya. *
What can government do in terms of policies, implementation of projects, engagement to further this agenda? And what role does the Private sector also play and how can both come together to further the interest of getting the citizen to access services at the comfort of their homes?
We request that for the next five days, you kindly feel feel free to contribute and help the Authority shape up the agenda for this important conference. Phyllis from ICTA will collate all your ideas.
Asanteni sana.
Rgds
Grace
_______________________________________________ kictanet mailing list [email protected] https://lists.kictanet.or.ke/mailman/listinfo/kictanet
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The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development.
KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications.
-- *Regards,* *Wait**haka Ngigi* Chief Executive Officer | Alliance Technologies | MCK Nairobi Synod Building T +254 20 525 0750 |Office Mobile: +254 716 201061 | M +254 737 811 000 www.at.co.ke
Totally agree on this one.. Have applications as services and allow 3rd parties to develop apps on top of these services will allow innovation in many forms. All the major Internet products n the market today employ the API - which is a way to expose these services - and impressive 3rd party apps have come up to work in conjunction with or to even supplement these services. These products include YouTube, Instagram, Facebook, Twitter, popular messaging apps, etc. Tons of established tech companies and products are moving to the API model. Its worth noting that notable Government Open Data around the world projects also expose data via APIs. On Wed, Jan 20, 2016 at 1:20 AM, Ngigi Waithaka via kictanet < [email protected]> wrote:
Grace,
My thoughts....
The biggest impediment to self-service to government applications is the lack of innovation around the same applications.
The lack of innovation is due to the closed system approach the government has taken. Every application in use today is almost as a result of a tender award, then the subsequent design-implementation process through the various committees. Almost always, the end result of these is the proverbial camel as anyone who has ever tried to use most of the government applications will tell you.
However, there is a set of applications that tend to do very well; the mobile ones.. Most of the applications done on the mobile platform such as say checking exam results for KCPE students are a brilliant example of what could be achieved.
The *ultimate* solution, however, is to open up GoKs backend systems in a way that allows various vendors/individuals to innovate around it. Kind of have an AppStore for GoK Apps.
As an example, suppose KRA was to make the iTax APIs for Taxpayer Registration / PIN Process available. I can bet you within a week we'd have someone designing a much better interface than what's currently available through the iTax System. The same could be said of the current IFMIS eProcurement System etc
Apple, Google & M$, even with their huge resources couldn't pull it off by making all the applications needed by everyone. They just built a platform that the rest of the world could build and compete on.
So, in conclusion, successful self-service applications are unlikely to be implemented by GoK. Let GoK provide the market with the APIs to build these applications. Let the market compete on innovating around these.
Rgds
On Mon, Jan 18, 2016 at 10:56 AM, Grace Githaiga via kictanet < [email protected]> wrote:
Good morning Listers
I have received a request from the ICT Authority on the topic of Connected Kenya.
Connected Kenya this year wants to explore the theme of getting Citizen to “Self Serve” through provision of e-government services. The theme is “Bridging the service gap”
In the spirit of consultation, and in recognizing the valuable ideas from the different sectors of the community, the ICT Authority *would like to get industry thoughts and views on what they perceive as barriers to the achievement of ‘self-services’ to mwananchi in Kenya. *
What can government do in terms of policies, implementation of projects, engagement to further this agenda? And what role does the Private sector also play and how can both come together to further the interest of getting the citizen to access services at the comfort of their homes?
We request that for the next five days, you kindly feel feel free to contribute and help the Authority shape up the agenda for this important conference. Phyllis from ICTA will collate all your ideas.
Asanteni sana.
Rgds
Grace
_______________________________________________ kictanet mailing list [email protected] https://lists.kictanet.or.ke/mailman/listinfo/kictanet
Unsubscribe or change your options at https://lists.kictanet.or.ke/mailman/options/kictanet/ngigi%40at.co.ke
The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development.
KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications.
-- *Regards,*
*Wait**haka Ngigi* Chief Executive Officer | Alliance Technologies | MCK Nairobi Synod Building T +254 20 525 0750 |Office Mobile: +254 716 201061 | M +254 737 811 000 www.at.co.ke
_______________________________________________ kictanet mailing list [email protected] https://lists.kictanet.or.ke/mailman/listinfo/kictanet
Unsubscribe or change your options at https://lists.kictanet.or.ke/mailman/options/kictanet/ultimateprogramer%40gm...
The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development.
KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications.
-- *Ahmed Maawy* Executive Director - SwahiliBox / M-Power (CBO) Ambassador - Open Knowledge Director - Startup Grind Mombasa Software Developer - AJ+ / EveryLayer (KE) +254 714 960 627 Skype: ultimateprogramer swahilibox.co.ke www.okfn.org <http://okfn.org/> startupgrind.com ajplus.net www.everylayer.com
participants (12)
-
Ahmed Mohamed Maawy -
Ali Hussein -
Barrack Otieno -
Dorcas Muthoni -
Fiona Asonga -
Grace Githaiga -
Grace Mutung'u (Bomu) -
James Kagwe -
K Machuhi -
Ngigi Waithaka -
Rosemary Koech-Kimwatu -
waudo siganga