This is very welcome from the ICT authority. As software developers who have worked on e-government projects, I would request the following to be considered:

1. Enterprise Service Bus for the government. All agencies and ministries providing citizens, businesses and MDA facing services should hook to the bus which should support as many as possible application integration architectures. Publish an API to enable developers integrate MDA core applications to the bus and other MDA systems. Right now, it's very messy and a big pain for developers who receive user requirements. Many MDAs usually thinkna developer can deliver all necessary integrations without this infrastructure which is practically impossible in current times. We have been denied payment because a PS thought we could perform this magic on our own.

2. Require that all MDAs implement core applications in-line with their mandate. All anticorruption money should be directed to developing and implementing e-government systems😄. It would do wonders. ICT AUTHORITY should help with developing system requirements and specifications or train the ICT officers of respective MDAs.

Good morning Listers

I have received a request from the ICT Authority on the topic of Connected Kenya.

Connected Kenya this year wants to explore the theme of getting Citizen to “Self Serve” through provision of e-government services. The theme is “Bridging the service gap”

In the spirit of consultation, and in recognizing the valuable ideas from the different sectors of the community, the ICT Authority would like to get industry thoughts and views on what they perceive as barriers to the achievement of ‘self-services’ to mwananchi in Kenya.

What can government do in terms of policies, implementation of projects, engagement to further this agenda? And what role does the Private sector also play and how can both come together to further the interest of getting the citizen to access services at the comfort of their homes?

We request that for the next five days, you kindly feel feel free to contribute and help the Authority shape up the agenda for this important conference. Phyllis from ICTA will collate all your ideas.

Asanteni sana.

Rgds

Grace

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