Dear Listers and passionate BPO industry practitioners, In recent constructive discussions on the state of the BPO sector in Kenya, and how this will impact the contribution to realizing our Vision 2030 goals, one thing clearly emerged. As a country, we have a fragmented strategy of creating a sustainable industry. I strongly feel that we need to a have a joint communiqué (re-aligning of strategies) from the following and any other agency that has/should have BPO as part of its TORs: 1. Kenya ICT Board (The line ministry and supporting agencies such as CCK) 2. KenInvest 3. OPM- BPO/ITES working group 4. Brand Kenya 5. Vision 2030 secretariat 6. The Kenya BPO Society and by membership extension; KEPSA 7. Any other auxiliary industry/government agencies It is imperative that we have a unified, well thought through, strategy for the sector if we were to achieve much. This call is in the back-drop of many industry start-ups and auxiliary service providers, either shutting shop altogether, or suspending BPO departments in their operations (over 40 start-ups have shut down in the last 4 years with a potential loss of 5000 direct jobs). What are your thoughts? Kind regards, Edwin Being on par in terms of price and quality only gets you into the game.Service wins the game. TONY ALESSANDRA
Great suggestion Edwin! Re-alignment is a must, and the first step is for us to broaden our thinking from BPO to ITES (which includes BPO). The story in todays daily Nation on the upcoming ICT Technolopis in Machakos country is enough stimulus for the industry to shape up Esther =================================== Esther W. Muchiri Tel: +254-20-2394420; Cell: +254-724-164346; +254-733-720-619 "The future belongs to those who believe the beauty of their dreams.". -- Eleanor Roosevelt From: kictanet-bounces+emuchiri=andestbites.com@lists.kictanet.or.ke [mailto:kictanet-bounces+emuchiri=andestbites.com@lists.kictanet.or.ke] On Behalf Of Edwin Onchari Sent: Thursday, October 07, 2010 11:41 AM To: emuchiri@andestbites.com Cc: KICTAnet ICT Policy Discussions Subject: [kictanet] Need for BPO sector re-alignment? Dear Listers and passionate BPO industry practitioners, In recent constructive discussions on the state of the BPO sector in Kenya, and how this will impact the contribution to realizing our Vision 2030 goals, one thing clearly emerged. As a country, we have a fragmented strategy of creating a sustainable industry. I strongly feel that we need to a have a joint communiqué (re-aligning of strategies) from the following and any other agency that has/should have BPO as part of its TORs: 1. Kenya ICT Board (The line ministry and supporting agencies such as CCK) 2. KenInvest 3. OPM- BPO/ITES working group 4. Brand Kenya 5. Vision 2030 secretariat 6. The Kenya BPO Society and by membership extension; KEPSA 7. Any other auxiliary industry/government agencies It is imperative that we have a unified, well thought through, strategy for the sector if we were to achieve much. This call is in the back-drop of many industry start-ups and auxiliary service providers, either shutting shop altogether, or suspending BPO departments in their operations (over 40 start-ups have shut down in the last 4 years with a potential loss of 5000 direct jobs). What are your thoughts? Kind regards, Edwin Being on par in terms of price and quality only gets you into the game.Service wins the game. TONY ALESSANDRA
Hi Esther, We have duplicated efforts in several agencies, that if pooled/collaborated, I believe can leapfrog us back on track (we are way off). It will be sad indeed to see many more upcoming sector players fold because we do not have support structures in place. In recent times (as an example), several private firms have established training programs for the BPO/ITES sector (critical in capacity building) offering various training programs to our young country men and women. The flaw in these undertakings, however, has been that there is no regulatory framework to govern and monitor their program offerings to ensure that students get a decent ROI (Standards in the training, opportunities for placement, etc). Efforts by your team at the Skills Taskforce and elsewhere should and must be a part of the industry strategy, else, we train hundreds of thousands of our youth with nowhere to apply their newly acquired skills (all the BPO/ITES operators would have shut down anyway). We owe it to the next generation(s) to deliver on this promise. My thoughts, Edwin Being on par in terms of price and quality only gets you into the game.Service wins the game. TONY ALESSANDRA From: kictanet-bounces+eonchari=lynxbits.com@lists.kictanet.or.ke [mailto:kictanet-bounces+eonchari=lynxbits.com@lists.kictanet.or.ke] On Behalf Of ESTHER MUCHIRI Sent: Thursday, October 07, 2010 1:15 PM To: Edwin Cc: 'KICTAnet ICT Policy Discussions' Subject: Re: [kictanet] Need for BPO sector re-alignment? Great suggestion Edwin! Re-alignment is a must, and the first step is for us to broaden our thinking from BPO to ITES (which includes BPO). The story in todays daily Nation on the upcoming ICT Technolopis in Machakos country is enough stimulus for the industry to shape up Esther =================================== Esther W. Muchiri Tel: +254-20-2394420; Cell: +254-724-164346; +254-733-720-619 "The future belongs to those who believe the beauty of their dreams.". -- Eleanor Roosevelt From: kictanet-bounces+emuchiri=andestbites.com@lists.kictanet.or.ke [mailto:kictanet-bounces+emuchiri=andestbites.com@lists.kictanet.or.ke] On Behalf Of Edwin Onchari Sent: Thursday, October 07, 2010 11:41 AM To: emuchiri@andestbites.com Cc: KICTAnet ICT Policy Discussions Subject: [kictanet] Need for BPO sector re-alignment? Dear Listers and passionate BPO industry practitioners, In recent constructive discussions on the state of the BPO sector in Kenya, and how this will impact the contribution to realizing our Vision 2030 goals, one thing clearly emerged. As a country, we have a fragmented strategy of creating a sustainable industry. I strongly feel that we need to a have a joint communiqué (re-aligning of strategies) from the following and any other agency that has/should have BPO as part of its TORs: 1. Kenya ICT Board (The line ministry and supporting agencies such as CCK) 2. KenInvest 3. OPM- BPO/ITES working group 4. Brand Kenya 5. Vision 2030 secretariat 6. The Kenya BPO Society and by membership extension; KEPSA 7. Any other auxiliary industry/government agencies It is imperative that we have a unified, well thought through, strategy for the sector if we were to achieve much. This call is in the back-drop of many industry start-ups and auxiliary service providers, either shutting shop altogether, or suspending BPO departments in their operations (over 40 start-ups have shut down in the last 4 years with a potential loss of 5000 direct jobs). What are your thoughts? Kind regards, Edwin Being on par in terms of price and quality only gets you into the game.Service wins the game. TONY ALESSANDRA No virus found in this incoming message. Checked by AVG - www.avg.com Version: 8.5.445 / Virus Database: 271.1.1/3181 - Release Date: 10/06/10 18:34:00
Edwin, As previously mentioned in this list DFID has part funded a study on what can be done to strengthen SMEs in the ICT sector (which includes ITES/BPO) in East Africa. It would be good to have your input (and others on this forum) in this especially with the next set of workshops coming up in October. Please see www.infodev.org/icteastafrica <http://www.infodev.org/icteastafrica> . Victor ________________________________ From: kictanet-bounces+v-gathara=dfid.gov.uk@lists.kictanet.or.ke [mailto:kictanet-bounces+v-gathara=dfid.gov.uk@lists.kictanet.or.ke] On Behalf Of Edwin Onchari Sent: 07 October 2010 13:50 To: Victor Gathara Cc: 'KICTAnet ICT Policy Discussions' Subject: Re: [kictanet] Need for BPO sector re-alignment? Hi Esther, We have duplicated efforts in several agencies, that if pooled/collaborated, I believe can leapfrog us back on track (we are way off). It will be sad indeed to see many more upcoming sector players fold because we do not have support structures in place. In recent times (as an example), several private firms have established training programs for the BPO/ITES sector (critical in capacity building) offering various training programs to our young country men and women. The flaw in these undertakings, however, has been that there is no regulatory framework to govern and monitor their program offerings to ensure that students get a decent ROI (Standards in the training, opportunities for placement, etc). Efforts by your team at the Skills Taskforce and elsewhere should and must be a part of the industry strategy, else, we train hundreds of thousands of our youth - with nowhere to apply their newly acquired skills (all the BPO/ITES operators would have shut down anyway). We owe it to the next generation(s) to deliver on this promise. My thoughts, Edwin Being on par in terms of price and quality only gets you into the game.Service wins the game. TONY ALESSANDRA From: kictanet-bounces+eonchari=lynxbits.com@lists.kictanet.or.ke [mailto:kictanet-bounces+eonchari=lynxbits.com@lists.kictanet.or.ke] On Behalf Of ESTHER MUCHIRI Sent: Thursday, October 07, 2010 1:15 PM To: Edwin Cc: 'KICTAnet ICT Policy Discussions' Subject: Re: [kictanet] Need for BPO sector re-alignment? Great suggestion Edwin! Re-alignment is a must, and the first step is for us to broaden our thinking from BPO to ITES (which includes BPO). The story in today's daily Nation on the upcoming ICT Technolopis in Machakos country is enough stimulus for the industry to shape up... Esther =================================== Esther W. Muchiri Tel: +254-20-2394420; Cell: +254-724-164346; +254-733-720-619 "The future belongs to those who believe the beauty of their dreams.". -- Eleanor Roosevelt From: kictanet-bounces+emuchiri=andestbites.com@lists.kictanet.or.ke [mailto:kictanet-bounces+emuchiri=andestbites.com@lists.kictanet.or.ke] On Behalf Of Edwin Onchari Sent: Thursday, October 07, 2010 11:41 AM To: emuchiri@andestbites.com Cc: KICTAnet ICT Policy Discussions Subject: [kictanet] Need for BPO sector re-alignment? Dear Listers and passionate BPO industry practitioners, In recent constructive discussions on the state of the BPO sector in Kenya, and how this will impact the contribution to realizing our Vision 2030 goals, one thing clearly emerged. As a country, we have a fragmented strategy of creating a sustainable industry. I strongly feel that we need to a have a joint communiqué (re-aligning of strategies) from the following and any other agency that has/should have BPO as part of its TORs: 1. Kenya ICT Board (The line ministry and supporting agencies such as CCK) 2. KenInvest 3. OPM- BPO/ITES working group 4. Brand Kenya 5. Vision 2030 secretariat 6. The Kenya BPO Society - and by membership extension; KEPSA 7. Any other auxiliary industry/government agencies It is imperative that we have a unified, well thought through, strategy for the sector if we were to achieve much. This call is in the back-drop of many industry start-ups and auxiliary service providers, either shutting shop altogether, or suspending BPO departments in their operations (over 40 start-ups have shut down in the last 4 years with a potential loss of 5000 direct jobs). What are your thoughts? Kind regards, Edwin Being on par in terms of price and quality only gets you into the game.Service wins the game. TONY ALESSANDRA No virus found in this incoming message. Checked by AVG - www.avg.com Version: 8.5.445 / Virus Database: 271.1.1/3181 - Release Date: 10/06/10 18:34:00 ________________________________________________________________________ This e-mail has been scanned for all viruses by Star. The service is powered by MessageLabs. For more information on a proactive anti-virus service working around the clock, around the globe, visit: http://www.star.net.uk ________________________________________________________________________ DFID, the Department for International Development: leading the UK Government's fight against world poverty. Find out more at http://www.dfid.gov.uk.
Hi Victor, I am more than willing to input. Let me know where, when and how Kind regards, Edwin +254-0720-755-951 Being on par in terms of price and quality only gets you into the game.Service wins the game. TONY ALESSANDRA From: kictanet-bounces+eonchari=lynxbits.com@lists.kictanet.or.ke [mailto:kictanet-bounces+eonchari=lynxbits.com@lists.kictanet.or.ke] On Behalf Of Victor Gathara Sent: Thursday, October 07, 2010 2:03 PM To: Edwin Cc: javier.ewing@excelsiorfirm.com; KICTAnet ICT Policy Discussions; Lauren Rawlings Subject: Re: [kictanet] Need for BPO sector re-alignment? - Not Protectively Marked Edwin, As previously mentioned in this list DFID has part funded a study on what can be done to strengthen SMEs in the ICT sector (which includes ITES/BPO) in East Africa. It would be good to have your input (and others on this forum) in this especially with the next set of workshops coming up in October. Please see www.infodev.org/icteastafrica. Victor _____ From: kictanet-bounces+v-gathara=dfid.gov.uk@lists.kictanet.or.ke [mailto:kictanet-bounces+v-gathara=dfid.gov.uk@lists.kictanet.or.ke] On Behalf Of Edwin Onchari Sent: 07 October 2010 13:50 To: Victor Gathara Cc: 'KICTAnet ICT Policy Discussions' Subject: Re: [kictanet] Need for BPO sector re-alignment? Hi Esther, We have duplicated efforts in several agencies, that if pooled/collaborated, I believe can leapfrog us back on track (we are way off). It will be sad indeed to see many more upcoming sector players fold because we do not have support structures in place. In recent times (as an example), several private firms have established training programs for the BPO/ITES sector (critical in capacity building) offering various training programs to our young country men and women. The flaw in these undertakings, however, has been that there is no regulatory framework to govern and monitor their program offerings to ensure that students get a decent ROI (Standards in the training, opportunities for placement, etc). Efforts by your team at the Skills Taskforce and elsewhere should and must be a part of the industry strategy, else, we train hundreds of thousands of our youth with nowhere to apply their newly acquired skills (all the BPO/ITES operators would have shut down anyway). We owe it to the next generation(s) to deliver on this promise. My thoughts, Edwin Being on par in terms of price and quality only gets you into the game.Service wins the game. TONY ALESSANDRA From: kictanet-bounces+eonchari=lynxbits.com@lists.kictanet.or.ke [mailto:kictanet-bounces+eonchari=lynxbits.com@lists.kictanet.or.ke] On Behalf Of ESTHER MUCHIRI Sent: Thursday, October 07, 2010 1:15 PM To: Edwin Cc: 'KICTAnet ICT Policy Discussions' Subject: Re: [kictanet] Need for BPO sector re-alignment? Great suggestion Edwin! Re-alignment is a must, and the first step is for us to broaden our thinking from BPO to ITES (which includes BPO). The story in todays daily Nation on the upcoming ICT Technolopis in Machakos country is enough stimulus for the industry to shape up Esther =================================== Esther W. Muchiri Tel: +254-20-2394420; Cell: +254-724-164346; +254-733-720-619 "The future belongs to those who believe the beauty of their dreams.". -- Eleanor Roosevelt From: kictanet-bounces+emuchiri=andestbites.com@lists.kictanet.or.ke [mailto:kictanet-bounces+emuchiri=andestbites.com@lists.kictanet.or.ke] On Behalf Of Edwin Onchari Sent: Thursday, October 07, 2010 11:41 AM To: emuchiri@andestbites.com Cc: KICTAnet ICT Policy Discussions Subject: [kictanet] Need for BPO sector re-alignment? Dear Listers and passionate BPO industry practitioners, In recent constructive discussions on the state of the BPO sector in Kenya, and how this will impact the contribution to realizing our Vision 2030 goals, one thing clearly emerged. As a country, we have a fragmented strategy of creating a sustainable industry. I strongly feel that we need to a have a joint communiqué (re-aligning of strategies) from the following and any other agency that has/should have BPO as part of its TORs: 1. Kenya ICT Board (The line ministry and supporting agencies such as CCK) 2. KenInvest 3. OPM- BPO/ITES working group 4. Brand Kenya 5. Vision 2030 secretariat 6. The Kenya BPO Society and by membership extension; KEPSA 7. Any other auxiliary industry/government agencies It is imperative that we have a unified, well thought through, strategy for the sector if we were to achieve much. This call is in the back-drop of many industry start-ups and auxiliary service providers, either shutting shop altogether, or suspending BPO departments in their operations (over 40 start-ups have shut down in the last 4 years with a potential loss of 5000 direct jobs). What are your thoughts? Kind regards, Edwin Being on par in terms of price and quality only gets you into the game.Service wins the game. TONY ALESSANDRA No virus found in this incoming message. Checked by AVG - www.avg.com Version: 8.5.445 / Virus Database: 271.1.1/3181 - Release Date: 10/06/10 18:34:00 ________________________________________________________________________ This e-mail has been scanned for all viruses by Star. The service is powered by MessageLabs. For more information on a proactive anti-virus service working around the clock, around the globe, visit: http://www.star.net.uk ________________________________________________________________________ DFID, the Department for International Development: leading the UK Government's fight against world poverty. Find out more at http://www.dfid.gov.uk. No virus found in this incoming message. Checked by AVG - www.avg.com Version: 8.5.445 / Virus Database: 271.1.1/3181 - Release Date: 10/06/10 18:34:00
Listers In yesterday's Daily Nation, a one-page advert by ZAIN titled "be the judge" revealed that Safaricom charges for SMS are 3/- within network and 5/- to other networks. However, in today's Daily Nation, Safaricom has hit back with their new SMS tariff of 20 cents for 100 sms per day etc. Unfortunately, one has to subscribe by dialing *188#, and I guess once you exhaust the bundle, you roll back to the standard rates?? Also, which telco is offering the most affordable unlimited broadband Internet? I want to shift..
On Thu, Oct 7, 2010 at 3:11 PM, ESTHER MUCHIRI <emuchiri@andestbites.com>wrote:
Listers
In yesterday’s Daily Nation, a one-page advert by ZAIN titled “be the judge” revealed that Safaricom charges for SMS are 3/- within network and 5/- to other networks. However, in today’s Daily Nation, Safaricom has hit back with their new SMS tariff of 20 cents for 100 sms per day etc. Unfortunately, one has to subscribe by dialing *188#, and I guess once you exhaust the bundle, you roll back to the standard rates??
On this one, I believe it's only Safaricom who can give you an authoritative response. However, you should have read their *terms and conditions* which we all always happen to ignore. I believe they do spell out how it works.
Also, which telco is offering the most affordable unlimited broadband Internet? I want to shift….
I think first you need to define what "unlimited" and "broadband" are in the Kenyan context. Those two terms put together never have a clear meaning, given that the term "unlimited" is quite ambiguous. You can never have "unlimited" in reality, and especially when it comes to "broadband". They cannot allow you to utilize all their pipe capacity for 365 days, or do you suppose so? If the aforegoing is acceptable to you, then it's clear you understand your needs and as such are able to make a decision based on that. I use both Orange and Safaricom (either via the USB dongles or the 3G router that Safaricom sells). My usage is based on the bundles I buy. Safaricom is more expensive in the cost/MB bundle compare to Orange. However, coverage matters. There are places Orange EvDO doesn't work quite too well but Safaricom 3G does. You have to juggle. I hate it, but it's the same thing as having several SIM cards - you know why you do that, right? So make a decision on whether you want broadband at home or "everywhere" and what your budget is - unless you also have unlimited. You need to talk about speeds (data transfer rates - for that is what defines broadband) and contention ratios. Pick your phone and start calling the providers. Listen to all the propaganda and then decide. -- Best regards, Odhiambo WASHINGTON, Nairobi,KE +254733744121/+254722743223 _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ "If you have nothing good to say about someone, just shut up!." -- Lucky Dube
Hi, I think Zain must be the better option, what else could it be when Safaricom's Wimax support personnel prefer Zain. The price war is going to take us back to the kind of support we used to and continue to get from KPTC/Telkom/Orange. Regards Robert Yawe KAY System Technologies Ltd Phoenix House, 6th Floor P O Box 55806 Nairobi, 00200 Kenya Tel: +254722511225, +254202010696 ________________________________ From: Odhiambo Washington <odhiambo@gmail.com> To: robertyawe@yahoo.co.uk Cc: KICTAnet ICT Policy Discussions <kictanet@lists.kictanet.or.ke> Sent: Thu, 7 October, 2010 15:31:35 Subject: Re: [kictanet] What is the better option? On Thu, Oct 7, 2010 at 3:11 PM, ESTHER MUCHIRI <emuchiri@andestbites.com> wrote: Listers
In yesterday’s Daily Nation, a one-page advert by ZAIN titled “be the judge” revealed that Safaricom charges for SMS are 3/- within network and 5/- to other networks. However, in today’s Daily Nation, Safaricom has hit back with their new SMS tariff of 20 cents for 100 sms per day etc. Unfortunately, one has to subscribe by dialing *188#, and I guess once you exhaust the bundle, you roll back to the standard rates??
On this one, I believe it's only Safaricom who can give you an authoritative response. However, you should have read their *terms and conditions* which we all always happen to ignore. I believe they do spell out how it works.
Also, which telco is offering the most affordable unlimited broadband Internet? I want to shift….
I think first you need to define what "unlimited" and "broadband" are in the Kenyan context. Those two terms put together never have a clear meaning, given that the term "unlimited" is quite ambiguous. You can never have "unlimited" in reality, and especially when it comes to "broadband". They cannot allow you to utilize all their pipe capacity for 365 days, or do you suppose so? If the aforegoing is acceptable to you, then it's clear you understand your needs and as such are able to make a decision based on that. I use both Orange and Safaricom (either via the USB dongles or the 3G router that Safaricom sells). My usage is based on the bundles I buy. Safaricom is more expensive in the cost/MB bundle compare to Orange. However, coverage matters. There are places Orange EvDO doesn't work quite too well but Safaricom 3G does. You have to juggle. I hate it, but it's the same thing as having several SIM cards - you know why you do that, right? So make a decision on whether you want broadband at home or "everywhere" and what your budget is - unless you also have unlimited. You need to talk about speeds (data transfer rates - for that is what defines broadband) and contention ratios. Pick your phone and start calling the providers. Listen to all the propaganda and then decide. -- Best regards, Odhiambo WASHINGTON, Nairobi,KE +254733744121/+254722743223 _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ "If you have nothing good to say about someone, just shut up!." -- Lucky Dube
Esther, If possible try having the Malili technopolis join World Technopolis Association (WTA). WTA is led by South korea but they do more and talk less. The 7th WTA had a meeting last year... see http://www.wtanet.org/recentnews/textBDView.mf?tableName=Ewtanews&idx=117 Also the link below may demystify what is expected of technopolis. see http://www.technopolis-group.com/site/ Technopolis works with the creation of knowledge and its practical application to society. We analyse and advise on policy and evaluate its implementation in the fields of science, technology, innovation, higher education and social and economic development. Otherwise from what I gather from edwin is we are acting in coocons and it is hurting the enterpreneurs plus those who depend of the jobs they generate. What to do is his plea! And one way is to align our collective strategy which is really difficult in our current political environment. There is a challenged Political vision because current actors have:- 1. Short term vision: driven by next mandate election 2. Social-economical dimension: majority of today's politician are “lawyers” or “economists” do not understand impact of ICT, Science-Technology-Innovation facilities We can correct it by:- 1. being prepared to repeat the continuous education of local and national politician and decisionmakers 2. even for a research infrastructure run a serious a social-economical study to show you impact on the local, national and international economy of say ICT, Science-Technology-Innovation Have to run for lunch but will be prepared to engage you further on other challenges and possible ways of addressing them (put as 1,2, etc) namely:- Very conservative community (we take too many oaths and sorround ourselves in shrouds of secrecy as if we are doing rocket science...incidentally I am attending a private forum of future exploves that implode as oppesed to explode): dare to challenge your colleagues and be courageous because you need to be a marathon-man and not “Usain Bolt” Throw away the fear that what I’m doing here ! (depends on your reactions).... Over-information kills the communication: 1. We need to be aware that the media are over-flooded by information. 2. Don’t hesitate to repeat our fundamentals every time you address the media’s 3. if you can’t say in simple words what you are doing or willing to do this means that you are not mastering your subject 4 Before issuing your communication let it be reviewed by nonspecialists (non-specialist doen’t mean your secretay but a non exposed person to your jargon) Economical and financial culture 1. Today’s economical & financial culture is based on short-term pay-back investment and preferably at high rate: Run socialeconomical impact study for your project by specialist and assist them for the special aspect of your project such as: Technical excellence This should the first challenge on my list but I put at the end because it is the most important and deserve more discussion 1. Addressing all the previous challenges in a perfect way for a bad project from the technical point of view, will not make you successful 2. Technical excellence and reliable technology should be your drivers in designing your project 3. Favor international collaboration in an open-minded environment such as the one offered by NASCOMM, etc. Kind regards, David On 10/7/10, ESTHER MUCHIRI <emuchiri@andestbites.com> wrote:
Great suggestion Edwin! Re-alignment is a must, and the first step is for us to broaden our thinking from BPO to ITES (which includes BPO).
The story in today’s daily Nation on the upcoming ICT Technolopis in Machakos country is enough stimulus for the industry to shape up…
Esther
===================================
Esther W. Muchiri
Tel: +254-20-2394420; Cell: +254-724-164346; +254-733-720-619
"The future belongs to those who believe the beauty of their dreams.".
-- Eleanor Roosevelt
From: kictanet-bounces+emuchiri=andestbites.com@lists.kictanet.or.ke [mailto:kictanet-bounces+emuchiri=andestbites.com@lists.kictanet.or.ke] On Behalf Of Edwin Onchari Sent: Thursday, October 07, 2010 11:41 AM To: emuchiri@andestbites.com Cc: KICTAnet ICT Policy Discussions Subject: [kictanet] Need for BPO sector re-alignment?
Dear Listers and passionate BPO industry practitioners,
In recent constructive discussions on the state of the BPO sector in Kenya, and how this will impact the contribution to realizing our Vision 2030 goals, one thing clearly emerged. As a country, we have a fragmented strategy of creating a sustainable industry.
I strongly feel that we need to a have a joint communiqué (re-aligning of strategies) from the following and any other agency that has/should have BPO as part of its TORs:
1. Kenya ICT Board (The line ministry and supporting agencies such as CCK)
2. KenInvest
3. OPM- BPO/ITES working group
4. Brand Kenya
5. Vision 2030 secretariat
6. The Kenya BPO Society – and by membership extension; KEPSA
7. Any other auxiliary industry/government agencies
It is imperative that we have a unified, well thought through, strategy for the sector if we were to achieve much.
This call is in the back-drop of many industry start-ups and auxiliary service providers, either shutting shop altogether, or suspending BPO departments in their operations (over 40 start-ups have shut down in the last 4 years with a potential loss of 5000 direct jobs).
What are your thoughts?
Kind regards,
Edwin
Being on par in terms of price and quality only gets you into the game.Service wins the game. TONY ALESSANDRA
David, I agree that the current political climate has done a great disservice to the sector thus far. With 2012 looming, it would be interesting to see campaign managers for the lead aspirants include ICT as part of their "issues" pitch. Kind regards, Edwin -----Original Message----- From: kictanet-bounces+eonchari=lynxbits.com@lists.kictanet.or.ke [mailto:kictanet-bounces+eonchari=lynxbits.com@lists.kictanet.or.ke] On Behalf Of David Otwoma Sent: Thursday, October 07, 2010 2:13 PM To: Edwin Cc: KICTAnet ICT Policy Discussions Subject: Re: [kictanet] Need for BPO sector re-alignment? Esther, If possible try having the Malili technopolis join World Technopolis Association (WTA). WTA is led by South korea but they do more and talk less. The 7th WTA had a meeting last year... see http://www.wtanet.org/recentnews/textBDView.mf?tableName=Ewtanews&idx=117 Also the link below may demystify what is expected of technopolis. see http://www.technopolis-group.com/site/ Technopolis works with the creation of knowledge and its practical application to society. We analyse and advise on policy and evaluate its implementation in the fields of science, technology, innovation, higher education and social and economic development. Otherwise from what I gather from edwin is we are acting in coocons and it is hurting the enterpreneurs plus those who depend of the jobs they generate. What to do is his plea! And one way is to align our collective strategy which is really difficult in our current political environment. There is a challenged Political vision because current actors have:- 1. Short term vision: driven by next mandate election 2. Social-economical dimension: majority of today's politician are “lawyers” or “economists” do not understand impact of ICT, Science-Technology-Innovation facilities We can correct it by:- 1. being prepared to repeat the continuous education of local and national politician and decisionmakers 2. even for a research infrastructure run a serious a social-economical study to show you impact on the local, national and international economy of say ICT, Science-Technology-Innovation Have to run for lunch but will be prepared to engage you further on other challenges and possible ways of addressing them (put as 1,2, etc) namely:- Very conservative community (we take too many oaths and sorround ourselves in shrouds of secrecy as if we are doing rocket science...incidentally I am attending a private forum of future exploves that implode as oppesed to explode): dare to challenge your colleagues and be courageous because you need to be a marathon-man and not “Usain Bolt” Throw away the fear that what I’m doing here ! (depends on your reactions).... Over-information kills the communication: 1. We need to be aware that the media are over-flooded by information. 2. Don’t hesitate to repeat our fundamentals every time you address the media’s 3. if you can’t say in simple words what you are doing or willing to do this means that you are not mastering your subject 4 Before issuing your communication let it be reviewed by nonspecialists (non-specialist doen’t mean your secretay but a non exposed person to your jargon) Economical and financial culture 1. Today’s economical & financial culture is based on short-term pay-back investment and preferably at high rate: Run socialeconomical impact study for your project by specialist and assist them for the special aspect of your project such as: Technical excellence This should the first challenge on my list but I put at the end because it is the most important and deserve more discussion 1. Addressing all the previous challenges in a perfect way for a bad project from the technical point of view, will not make you successful 2. Technical excellence and reliable technology should be your drivers in designing your project 3. Favor international collaboration in an open-minded environment such as the one offered by NASCOMM, etc. Kind regards, David On 10/7/10, ESTHER MUCHIRI <emuchiri@andestbites.com> wrote:
Great suggestion Edwin! Re-alignment is a must, and the first step is for us to broaden our thinking from BPO to ITES (which includes BPO).
The story in today’s daily Nation on the upcoming ICT Technolopis in Machakos country is enough stimulus for the industry to shape up…
Esther
===================================
Esther W. Muchiri
Tel: +254-20-2394420; Cell: +254-724-164346; +254-733-720-619
"The future belongs to those who believe the beauty of their dreams.".
-- Eleanor Roosevelt
From: kictanet-bounces+emuchiri=andestbites.com@lists.kictanet.or.ke [mailto:kictanet-bounces+emuchiri=andestbites.com@lists.kictanet.or.ke] On Behalf Of Edwin Onchari Sent: Thursday, October 07, 2010 11:41 AM To: emuchiri@andestbites.com Cc: KICTAnet ICT Policy Discussions Subject: [kictanet] Need for BPO sector re-alignment?
Dear Listers and passionate BPO industry practitioners,
In recent constructive discussions on the state of the BPO sector in Kenya, and how this will impact the contribution to realizing our Vision 2030 goals, one thing clearly emerged. As a country, we have a fragmented strategy of creating a sustainable industry.
I strongly feel that we need to a have a joint communiqué (re-aligning of strategies) from the following and any other agency that has/should have BPO as part of its TORs:
1. Kenya ICT Board (The line ministry and supporting agencies such as CCK)
2. KenInvest
3. OPM- BPO/ITES working group
4. Brand Kenya
5. Vision 2030 secretariat
6. The Kenya BPO Society – and by membership extension; KEPSA
7. Any other auxiliary industry/government agencies
It is imperative that we have a unified, well thought through, strategy for the sector if we were to achieve much.
This call is in the back-drop of many industry start-ups and auxiliary service providers, either shutting shop altogether, or suspending BPO departments in their operations (over 40 start-ups have shut down in the last 4 years with a potential loss of 5000 direct jobs).
What are your thoughts?
Kind regards,
Edwin
Being on par in terms of price and quality only gets you into the game.Service wins the game. TONY ALESSANDRA
_______________________________________________ kictanet mailing list kictanet@lists.kictanet.or.ke http://lists.kictanet.or.ke/mailman/listinfo/kictanet This message was sent to: eonchari@lynxbits.com Unsubscribe or change your options at http://lists.kictanet.or.ke/mailman/options/kictanet/eonchari%40lynxbits.com No virus found in this incoming message. Checked by AVG - www.avg.com Version: 8.5.445 / Virus Database: 271.1.1/3181 - Release Date: 10/06/10 18:34:00
Hi Edwin, You are pushing the discussion in the right direction, but it needs to go much further than a communiqué or strategy. What Kenya needs is a Public-Private Outsourcing Pinnacle Organisation (Outsource Kenya?) on which all the bodies you mention below are represented and through which all national BPO development efforts are co-ordinated on an on-going basis. I believe the BPO Society is currently in the process of reconstituting itself so while it is doing that why not make it the PP body everyone works through? Then capacity can be developed to facilitate and co-ordinate all national outsourcing strategy, capacity-building, marketing etc. (What do you think, Raychelle?) This is my outsiders view, based to some extent on the Malaysian experience Bobby Varanasi, as well as the South African BePESA initiative that Pumela Salela shared with us at the Outsourcing and Contact centre Conference back in November. (Im copying Bobby in on this in case he has any other advice to add.) Regards, Sean Sean Moroney Chairman AITEC Africa seanm@aitecafrica.com UK Tel: +44(0)1480-880774 UK Fax: +44(0)1480-880765 UK Mobile: +44(0)7973-499224 Kenya Mobile: +254(0)721-845674 Mozambique Mobile: +258-82-820880583 Nigeria Mobile: +234(0)802-0571766 SA Mobile: +27(0)724-577887 Skype: seanmoroney www.aitecafrica.com From: kictanet-bounces+seanm=aitecafrica.com@lists.kictanet.or.ke [mailto:kictanet-bounces+seanm=aitecafrica.com@lists.kictanet.or.ke] On Behalf Of Edwin Onchari Sent: 07 October 2010 10:41 To: seanm@aitecafrica.com Cc: KICTAnet ICT Policy Discussions Subject: [kictanet] Need for BPO sector re-alignment? Dear Listers and passionate BPO industry practitioners, In recent constructive discussions on the state of the BPO sector in Kenya, and how this will impact the contribution to realizing our Vision 2030 goals, one thing clearly emerged. As a country, we have a fragmented strategy of creating a sustainable industry. I strongly feel that we need to a have a joint communiqué (re-aligning of strategies) from the following and any other agency that has/should have BPO as part of its TORs: 1. Kenya ICT Board (The line ministry and supporting agencies such as CCK) 2. KenInvest 3. OPM- BPO/ITES working group 4. Brand Kenya 5. Vision 2030 secretariat 6. The Kenya BPO Society and by membership extension; KEPSA 7. Any other auxiliary industry/government agencies It is imperative that we have a unified, well thought through, strategy for the sector if we were to achieve much. This call is in the back-drop of many industry start-ups and auxiliary service providers, either shutting shop altogether, or suspending BPO departments in their operations (over 40 start-ups have shut down in the last 4 years with a potential loss of 5000 direct jobs). What are your thoughts? Kind regards, Edwin Being on par in terms of price and quality only gets you into the game.Service wins the game. TONY ALESSANDRA
Hi Sean, You are right on the money! It is indeed my hope that we can have a stronger industry body that has 100% government (all agencies) and Industry backing. In the past, this has been done on an ad-hoc basis, rendering the industry body chronically ineffective. It is my hope that we can move in unison (one country with a common goal) from here on, with sincere collaborative efforts, without trying to earn personal credit (while at the society sadly, this was very evident in the government agencies that I had the privilege to interact with). Edwin Being on par in terms of price and quality only gets you into the game.Service wins the game. TONY ALESSANDRA From: Sean Moroney [mailto:seanm@aitecafrica.com] Sent: Thursday, October 07, 2010 2:07 PM To: 'Edwin Onchari' Cc: 'KICTAnet ICT Policy Discussions'; 'Bobby Varanasi'; 'Raychelle Injete' Subject: RE: [kictanet] Need for BPO sector re-alignment? Hi Edwin, You are pushing the discussion in the right direction, but it needs to go much further than a communiqué or strategy. What Kenya needs is a Public-Private Outsourcing Pinnacle Organisation (Outsource Kenya?) on which all the bodies you mention below are represented and through which all national BPO development efforts are co-ordinated on an on-going basis. I believe the BPO Society is currently in the process of reconstituting itself so while it is doing that why not make it the PP body everyone works through? Then capacity can be developed to facilitate and co-ordinate all national outsourcing strategy, capacity-building, marketing etc. (What do you think, Raychelle?) This is my outsiders view, based to some extent on the Malaysian experience Bobby Varanasi, as well as the South African BePESA initiative that Pumela Salela shared with us at the Outsourcing and Contact centre Conference back in November. (Im copying Bobby in on this in case he has any other advice to add.) Regards, Sean Sean Moroney Chairman AITEC Africa seanm@aitecafrica.com UK Tel: +44(0)1480-880774 UK Fax: +44(0)1480-880765 UK Mobile: +44(0)7973-499224 Kenya Mobile: +254(0)721-845674 Mozambique Mobile: +258-82-820880583 Nigeria Mobile: +234(0)802-0571766 SA Mobile: +27(0)724-577887 Skype: seanmoroney www.aitecafrica.com From: kictanet-bounces+seanm=aitecafrica.com@lists.kictanet.or.ke [mailto:kictanet-bounces+seanm=aitecafrica.com@lists.kictanet.or.ke] On Behalf Of Edwin Onchari Sent: 07 October 2010 10:41 To: seanm@aitecafrica.com Cc: KICTAnet ICT Policy Discussions Subject: [kictanet] Need for BPO sector re-alignment? Dear Listers and passionate BPO industry practitioners, In recent constructive discussions on the state of the BPO sector in Kenya, and how this will impact the contribution to realizing our Vision 2030 goals, one thing clearly emerged. As a country, we have a fragmented strategy of creating a sustainable industry. I strongly feel that we need to a have a joint communiqué (re-aligning of strategies) from the following and any other agency that has/should have BPO as part of its TORs: 1. Kenya ICT Board (The line ministry and supporting agencies such as CCK) 2. KenInvest 3. OPM- BPO/ITES working group 4. Brand Kenya 5. Vision 2030 secretariat 6. The Kenya BPO Society and by membership extension; KEPSA 7. Any other auxiliary industry/government agencies It is imperative that we have a unified, well thought through, strategy for the sector if we were to achieve much. This call is in the back-drop of many industry start-ups and auxiliary service providers, either shutting shop altogether, or suspending BPO departments in their operations (over 40 start-ups have shut down in the last 4 years with a potential loss of 5000 direct jobs). What are your thoughts? Kind regards, Edwin Being on par in terms of price and quality only gets you into the game.Service wins the game. TONY ALESSANDRA No virus found in this incoming message. Checked by AVG - www.avg.com Version: 8.5.445 / Virus Database: 271.1.1/3181 - Release Date: 10/06/10 18:34:00
Edwin, thanks for triggering this discussion. I'm also keen to know if the CCK has shared the results of the Universal Access Gaps Study which it advertised last year - some of this information could either have been collected through the Census (use of ICT - Internet, Mobile, PC, etc) - and indeed if they did undertake this study to identify the access gaps, this information would also be very useful to the ICT Board in terms of identifying (the gaps) the areas for investment (in digital villages, bandwidth subsidies, awareness, etc etc). I understand part of the thrust of that study was also to determine how best to administer the USF by subsidising both operators and consumers as well - this is also what the ICT Board is doing to a certain extent through the digital villages and making access more pervasive. Further the MOIC is developing enabling infrastructure (NOFBI, Datacentres, etc) - it too could use some of this information. There are also huge opportunities for PPPs with players like Google to help map this out and therefore map out the opportunities, unserved areas - with layers of other data (wikipeadia - , blogs, etc) such that investors, policy makers, etc can have an online resource that shows the state of play and where actions will have the most impact. Assuming of course whoever underook the study provided a GIS with modelled data to play around with different scenarios. My two pesos. On , Edwin Onchari <eonchari@lynxbits.com> wrote:
Hi Sean,
You are right on the money! It is indeed my hope that we can have a stronger industry body that has 100% government (all agencies) and Industry backing. In the past, this has been done on an ad-hoc basis, rendering the industry body chronically ineffective.
It is my hope that we can move in unison (one country with a common goal) from here on, with sincere collaborative efforts, without trying to earn personal credit (while at the society – sadly, this was very evident in the government agencies that I had the privilege to interact with).
Edwin
Being on par in terms of price and quality only gets you into the game.Service wins the game.
TONY ALESSANDRA
From: Sean Moroney [mailto:seanm@aitecafrica.com]
Sent: Thursday, October 07, 2010 2:07 PM
To: 'Edwin Onchari'
Cc: 'KICTAnet ICT Policy Discussions'; 'Bobby Varanasi'; 'Raychelle Injete'
Subject: RE: [kictanet] Need for BPO sector re-alignment?
Hi Edwin,
You are pushing the discussion in the right direction, but it needs to go much further than a communiqué or strategy. What Kenya needs is a Public-Private Outsourcing Pinnacle Organisation (Outsource Kenya?) on which all the bodies you mention below are represented and through which all national BPO development efforts are co-ordinated on an on-going basis. I believe the BPO Society is currently in the process of reconstituting itself so while it is doing that why not make it the PP body everyone works through? Then capacity can be developed to facilitate and co-ordinate all national outsourcing strategy, capacity-building, marketing etc. (What do you think, Raychelle?)
This is my “outsider's” view, based to some extent on the Malaysian experience Bobby Varanasi, as well as the South African BePESA initiative that Pumela Salela shared with us at the Outsourcing and Contact centre Conference back in November. (I'm copying Bobby in on this in case he has any other advice to add.)
Regards,
Sean
Sean Moroney
Chairman
AITEC Africa
seanm@aitecafrica.com
UK Tel: +44(0)1480-880774
UK Fax: +44(0)1480-880765
UK Mobile: +44(0)7973-499224
Kenya Mobile: +254(0)721-845674
Mozambique Mobile: +258-82-820880583
Nigeria Mobile: +234(0)802-0571766
SA Mobile: +27(0)724-577887
Skype: seanmoroney
www.aitecafrica.com
From: kictanet-bounces+seanm=aitecafrica.com@lists.kictanet.or.ke [mailto:kictanet-bounces+seanm=aitecafrica.com@lists.kictanet.or.ke] On Behalf Of Edwin Onchari
Sent: 07 October 2010 10:41
To: seanm@aitecafrica.com
Cc: KICTAnet ICT Policy Discussions
Subject: [kictanet] Need for BPO sector re-alignment?
Dear Listers and passionate BPO industry practitioners,
In recent constructive discussions on the state of the BPO sector in Kenya, and how this will impact the contribution to realizing our Vision 2030 goals, one thing clearly emerged. As a country, we have a fragmented strategy of creating a sustainable industry.
I strongly feel that we need to a have a joint communiqué (re-aligning of strategies) from the following and any other agency that has/should have BPO as part of its TORs:
1. Kenya ICT Board (The line ministry and supporting agencies such as CCK)
2. KenInvest
3. OPM- BPO/ITES working group
4. Brand Kenya
5. Vision 2030 secretariat
6. The Kenya BPO Society – and by membership extension; KEPSA
7. Any other auxiliary industry/government agencies
It is imperative that we have a unified, well thought through, strategy for the sector if we were to achieve much.
This call is in the back-drop of many industry start-ups and auxiliary service providers, either shutting shop altogether, or suspending BPO departments in their operations (over 40 start-ups have shut down in the last 4 years with a potential loss of 5000 direct jobs).
What are your thoughts?
Kind regards,
Edwin
Being on par in terms of price and quality only gets you into the game.Service wins the game.
TONY ALESSANDRA
No virus found in this incoming message.
Checked by AVG - www.avg.com
Version: 8.5.445 / Virus Database: 271.1.1/3181 - Release Date: 10/06/10 18:34:00
Hi Sean, I guess this is already happening and is in the evolving stage so this discussion would be very useful. There is an Inter-Governmental Agencies Committee comprising of BPO/ITES Working Group,KICTB,KenInvest,EPC,Min of Finance,Brand Kenya (was invited but yet to participate),Min Of Labour and EPZA,. The group meets twice a month and it do do the things so far raised in this discussion. It is only collectively that we can drive this industry in the right direction. It is a start although I get wary sometimes of lifespan of "committees". But we have to start somewhere and help things to evolve in the right direction. Kind regards, Gilda Quoting Sean Moroney <seanm@aitecafrica.com>:
Hi Edwin,
You are pushing the discussion in the right direction, but it needs to go much further than a communiqué or strategy. What Kenya needs is a Public-Private Outsourcing Pinnacle Organisation (Outsource Kenya?) on which all the bodies you mention below are represented and through which all national BPO development efforts are co-ordinated on an on-going basis. I believe the BPO Society is currently in the process of reconstituting itself so while it is doing that why not make it the PP body everyone works through? Then capacity can be developed to facilitate and co-ordinate all national outsourcing strategy, capacity-building, marketing etc. (What do you think, Raychelle?)
This is my outsiders view, based to some extent on the Malaysian experience Bobby Varanasi, as well as the South African BePESA initiative that Pumela Salela shared with us at the Outsourcing and Contact centre Conference back in November. (Im copying Bobby in on this in case he has any other advice to add.)
Regards,
Sean
Sean Moroney Chairman AITEC Africa seanm@aitecafrica.com UK Tel: +44(0)1480-880774 UK Fax: +44(0)1480-880765 UK Mobile: +44(0)7973-499224 Kenya Mobile: +254(0)721-845674 Mozambique Mobile: +258-82-820880583 Nigeria Mobile: +234(0)802-0571766 SA Mobile: +27(0)724-577887 Skype: seanmoroney www.aitecafrica.com
From: kictanet-bounces+seanm=aitecafrica.com@lists.kictanet.or.ke [mailto:kictanet-bounces+seanm=aitecafrica.com@lists.kictanet.or.ke] On Behalf Of Edwin Onchari Sent: 07 October 2010 10:41 To: seanm@aitecafrica.com Cc: KICTAnet ICT Policy Discussions Subject: [kictanet] Need for BPO sector re-alignment?
Dear Listers and passionate BPO industry practitioners,
In recent constructive discussions on the state of the BPO sector in Kenya, and how this will impact the contribution to realizing our Vision 2030 goals, one thing clearly emerged. As a country, we have a fragmented strategy of creating a sustainable industry.
I strongly feel that we need to a have a joint communiqué (re-aligning of strategies) from the following and any other agency that has/should have BPO as part of its TORs:
1. Kenya ICT Board (The line ministry and supporting agencies such as CCK)
2. KenInvest
3. OPM- BPO/ITES working group
4. Brand Kenya
5. Vision 2030 secretariat
6. The Kenya BPO Society and by membership extension; KEPSA
7. Any other auxiliary industry/government agencies
It is imperative that we have a unified, well thought through, strategy for the sector if we were to achieve much.
This call is in the back-drop of many industry start-ups and auxiliary service providers, either shutting shop altogether, or suspending BPO departments in their operations (over 40 start-ups have shut down in the last 4 years with a potential loss of 5000 direct jobs).
What are your thoughts?
Kind regards,
Edwin
Being on par in terms of price and quality only gets you into the game.Service wins the game. TONY ALESSANDRA
------------------------------------------------- This mail sent through IMP: http://horde.org/imp/
Sorry I also forgot the involvement of Ministry of Immigration in the IGAC committee... Quoting godera@skyweb.co.ke:
Hi Sean,
I guess this is already happening and is in the evolving stage so this discussion would be very useful. There is an Inter-Governmental Agencies Committee comprising of BPO/ITES Working Group,KICTB,KenInvest,EPC,Min of Finance,Brand Kenya (was invited but yet to participate),Min Of Labour and EPZA,. The group meets twice a month and it do do the things so far raised in this discussion. It is only collectively that we can drive this industry in the right direction. It is a start although I get wary sometimes of lifespan of "committees". But we have to start somewhere and help things to evolve in the right direction.
Kind regards,
Gilda
Quoting Sean Moroney <seanm@aitecafrica.com>:
Hi Edwin,
You are pushing the discussion in the right direction, but it needs to go much further than a communiqué or strategy. What Kenya needs is a Public-Private Outsourcing Pinnacle Organisation (Outsource Kenya?) on which all the bodies you mention below are represented and through which all national BPO development efforts are co-ordinated on an on-going basis. I believe the BPO Society is currently in the process of reconstituting itself so while it is doing that why not make it the PP body everyone works through? Then capacity can be developed to facilitate and co-ordinate all national outsourcing strategy, capacity-building, marketing etc. (What do you think, Raychelle?)
This is my outsiders view, based to some extent on the Malaysian experience Bobby Varanasi, as well as the South African BePESA initiative that Pumela Salela shared with us at the Outsourcing and Contact centre Conference back in November. (Im copying Bobby in on this in case he has any other advice to add.)
Regards,
Sean
Sean Moroney Chairman AITEC Africa seanm@aitecafrica.com UK Tel: +44(0)1480-880774 UK Fax: +44(0)1480-880765 UK Mobile: +44(0)7973-499224 Kenya Mobile: +254(0)721-845674 Mozambique Mobile: +258-82-820880583 Nigeria Mobile: +234(0)802-0571766 SA Mobile: +27(0)724-577887 Skype: seanmoroney www.aitecafrica.com
From: kictanet-bounces+seanm=aitecafrica.com@lists.kictanet.or.ke [mailto:kictanet-bounces+seanm=aitecafrica.com@lists.kictanet.or.ke] On Behalf Of Edwin Onchari Sent: 07 October 2010 10:41 To: seanm@aitecafrica.com Cc: KICTAnet ICT Policy Discussions Subject: [kictanet] Need for BPO sector re-alignment?
Dear Listers and passionate BPO industry practitioners,
In recent constructive discussions on the state of the BPO sector in Kenya, and how this will impact the contribution to realizing our Vision 2030 goals, one thing clearly emerged. As a country, we have a fragmented strategy of creating a sustainable industry.
I strongly feel that we need to a have a joint communiqué (re-aligning of strategies) from the following and any other agency that has/should have BPO as part of its TORs:
1. Kenya ICT Board (The line ministry and supporting agencies such as CCK)
2. KenInvest
3. OPM- BPO/ITES working group
4. Brand Kenya
5. Vision 2030 secretariat
6. The Kenya BPO Society and by membership extension; KEPSA
7. Any other auxiliary industry/government agencies
It is imperative that we have a unified, well thought through, strategy for the sector if we were to achieve much.
This call is in the back-drop of many industry start-ups and auxiliary service providers, either shutting shop altogether, or suspending BPO departments in their operations (over 40 start-ups have shut down in the last 4 years with a potential loss of 5000 direct jobs).
What are your thoughts?
Kind regards,
Edwin
Being on par in terms of price and quality only gets you into the game.Service wins the game. TONY ALESSANDRA
------------------------------------------------- This mail sent through IMP: http://horde.org/imp/
_______________________________________________ kictanet mailing list kictanet@lists.kictanet.or.ke http://lists.kictanet.or.ke/mailman/listinfo/kictanet
This message was sent to: godera@skyweb.co.ke Unsubscribe or change your options at http://lists.kictanet.or.ke/mailman/options/kictanet/godera%40skyweb.co.ke
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Hi Gilda, Any input from Vision 2030 secretariat in the committee? Any plans to get input from the industry body, operators, training institutions, support services providers, etc? Edwin Being on par in terms of price and quality only gets you into the game.Service wins the game. TONY ALESSANDRA -----Original Message----- From: kictanet-bounces+eonchari=lynxbits.com@lists.kictanet.or.ke [mailto:kictanet-bounces+eonchari=lynxbits.com@lists.kictanet.or.ke] On Behalf Of godera@skyweb.co.ke Sent: Thursday, October 07, 2010 3:02 PM To: Edwin Cc: 'Raychelle Injete'; 'KICTAnet ICT Policy Discussions'; 'Bobby Varanasi' Subject: Re: [kictanet] Need for BPO sector re-alignment? Sorry I also forgot the involvement of Ministry of Immigration in the IGAC committee... Quoting godera@skyweb.co.ke:
Hi Sean,
I guess this is already happening and is in the evolving stage so this discussion would be very useful. There is an Inter-Governmental Agencies Committee comprising of BPO/ITES Working Group,KICTB,KenInvest,EPC,Min of Finance,Brand Kenya (was invited but yet
to
participate),Min Of Labour and EPZA,. The group meets twice a month and it do do the things so far raised in this discussion. It is only collectively that we can drive this industry in the right direction. It is a start although I get wary sometimes of lifespan of "committees". But we have to start somewhere and help things to evolve in the right direction.
Kind regards,
Gilda
Quoting Sean Moroney <seanm@aitecafrica.com>:
Hi Edwin,
You are pushing the discussion in the right direction, but it needs to go much further than a communiqué or strategy. What Kenya needs is a Public-Private Outsourcing Pinnacle Organisation (Outsource Kenya?) on which all the bodies you mention below are represented and through which all national BPO development efforts are co-ordinated on an on-going basis. I believe the BPO Society is currently in the process of reconstituting itself so while it is doing that why not make it the PP body everyone works through? Then capacity can be developed to facilitate and co-ordinate all national outsourcing strategy, capacity-building, marketing etc. (What do you think, Raychelle?)
This is my outsiders view, based to some extent on the Malaysian experience Bobby Varanasi, as well as the South African BePESA initiative that Pumela Salela shared with us at the Outsourcing and Contact centre Conference back in November. (Im copying Bobby in on this in case he has any other advice to add.)
Regards,
Sean
Sean Moroney Chairman AITEC Africa seanm@aitecafrica.com UK Tel: +44(0)1480-880774 UK Fax: +44(0)1480-880765 UK Mobile: +44(0)7973-499224 Kenya Mobile: +254(0)721-845674 Mozambique Mobile: +258-82-820880583 Nigeria Mobile: +234(0)802-0571766 SA Mobile: +27(0)724-577887 Skype: seanmoroney www.aitecafrica.com
From: kictanet-bounces+seanm=aitecafrica.com@lists.kictanet.or.ke [mailto:kictanet-bounces+seanm=aitecafrica.com@lists.kictanet.or.ke] On Behalf Of Edwin Onchari Sent: 07 October 2010 10:41 To: seanm@aitecafrica.com Cc: KICTAnet ICT Policy Discussions Subject: [kictanet] Need for BPO sector re-alignment?
Dear Listers and passionate BPO industry practitioners,
In recent constructive discussions on the state of the BPO sector in Kenya, and how this will impact the contribution to realizing our Vision 2030 goals, one thing clearly emerged. As a country, we have a fragmented strategy of creating a sustainable industry.
I strongly feel that we need to a have a joint communiqué (re-aligning of strategies) from the following and any other agency that has/should have BPO as part of its TORs:
1. Kenya ICT Board (The line ministry and supporting agencies such as CCK)
2. KenInvest
3. OPM- BPO/ITES working group
4. Brand Kenya
5. Vision 2030 secretariat
6. The Kenya BPO Society and by membership extension; KEPSA
7. Any other auxiliary industry/government agencies
It is imperative that we have a unified, well thought through, strategy for the sector if we were to achieve much.
This call is in the back-drop of many industry start-ups and auxiliary service providers, either shutting shop altogether, or suspending BPO departments in their operations (over 40 start-ups have shut down in the last 4 years with a potential loss of 5000 direct jobs).
What are your thoughts?
Kind regards,
Edwin
Being on par in terms of price and quality only gets you into the game.Service wins the game. TONY ALESSANDRA
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Hi, Yes we got to speak to Vision 2030 Director of Economic Pillar and they will be involved. The BPO Society has been attending and would represent the training institutions. I think KEPSA ICT Governor should sit in to represent all other ITES associations since this is not a BPO affair but ITES as a whole. As was discussed in the NASSCOM forum, we need to see how to leverage formation of the one ITES Private Sector body. Since Kepsa already exists I think it may be one way to start this- comments from listers needed. Any useful recommendations would be taken into account for membership into the IGAC. An example of how this collectiveness works well is the way the team played a role in the NASSCOM visit last week. Each group chipped in and played a key role in hosting the visitors and it worked out very well. If we have to wait for one organisation to have sufficient budgets to do anything, the way I have observed things we would wait forever and nothing much would happen. But if the agencies jointly chip into activities then much can be achieved. I forgot to mention that the Ministry of Information and Communication, outside the KICTB due to policy issues needs to sit in this group too. Thanks. Gilda Quoting Edwin Onchari <eonchari@lynxbits.com>:
Hi Gilda,
Any input from Vision 2030 secretariat in the committee? Any plans to get input from the industry body, operators, training institutions, support services providers, etc?
Edwin
Being on par in terms of price and quality only gets you into the game.Service wins the game. TONY ALESSANDRA
-----Original Message----- From: kictanet-bounces+eonchari=lynxbits.com@lists.kictanet.or.ke [mailto:kictanet-bounces+eonchari=lynxbits.com@lists.kictanet.or.ke] On Behalf Of godera@skyweb.co.ke Sent: Thursday, October 07, 2010 3:02 PM To: Edwin Cc: 'Raychelle Injete'; 'KICTAnet ICT Policy Discussions'; 'Bobby Varanasi' Subject: Re: [kictanet] Need for BPO sector re-alignment?
Sorry I also forgot the involvement of Ministry of Immigration in the IGAC committee... Quoting godera@skyweb.co.ke:
Hi Sean,
I guess this is already happening and is in the evolving stage so this discussion would be very useful. There is an Inter-Governmental Agencies Committee comprising of BPO/ITES Working Group,KICTB,KenInvest,EPC,Min of Finance,Brand Kenya (was invited but yet
to
participate),Min Of Labour and EPZA,. The group meets twice a month and it do do the things so far raised in this discussion. It is only collectively that we can drive this industry in the right direction. It is a start although I get wary sometimes of lifespan of "committees". But we have to start somewhere and help things to evolve in the right direction.
Kind regards,
Gilda
Quoting Sean Moroney <seanm@aitecafrica.com>:
Hi Edwin,
You are pushing the discussion in the right direction, but it needs to go much further than a communiqué or strategy. What Kenya needs is a Public-Private Outsourcing Pinnacle Organisation (Outsource Kenya?) on which all the bodies you mention below are represented and through which all national BPO development efforts are co-ordinated on an on-going basis. I believe the BPO Society is currently in the process of reconstituting itself so while it is doing that why not make it the PP body everyone works through? Then capacity can be developed to facilitate and co-ordinate all national outsourcing strategy, capacity-building, marketing etc. (What do you think, Raychelle?)
This is my outsiders view, based to some extent on the Malaysian experience Bobby Varanasi, as well as the South African BePESA initiative that Pumela Salela shared with us at the Outsourcing and Contact centre Conference back in November. (Im copying Bobby in on this in case he has any other advice to add.)
Regards,
Sean
Sean Moroney Chairman AITEC Africa seanm@aitecafrica.com UK Tel: +44(0)1480-880774 UK Fax: +44(0)1480-880765 UK Mobile: +44(0)7973-499224 Kenya Mobile: +254(0)721-845674 Mozambique Mobile: +258-82-820880583 Nigeria Mobile: +234(0)802-0571766 SA Mobile: +27(0)724-577887 Skype: seanmoroney www.aitecafrica.com
From: kictanet-bounces+seanm=aitecafrica.com@lists.kictanet.or.ke [mailto:kictanet-bounces+seanm=aitecafrica.com@lists.kictanet.or.ke] On Behalf Of Edwin Onchari Sent: 07 October 2010 10:41 To: seanm@aitecafrica.com Cc: KICTAnet ICT Policy Discussions Subject: [kictanet] Need for BPO sector re-alignment?
Dear Listers and passionate BPO industry practitioners,
In recent constructive discussions on the state of the BPO sector in Kenya, and how this will impact the contribution to realizing our Vision 2030 goals, one thing clearly emerged. As a country, we have a fragmented strategy of creating a sustainable industry.
I strongly feel that we need to a have a joint communiqué (re-aligning of strategies) from the following and any other agency that has/should have BPO as part of its TORs:
1. Kenya ICT Board (The line ministry and supporting agencies such as CCK)
2. KenInvest
3. OPM- BPO/ITES working group
4. Brand Kenya
5. Vision 2030 secretariat
6. The Kenya BPO Society and by membership extension; KEPSA
7. Any other auxiliary industry/government agencies
It is imperative that we have a unified, well thought through, strategy for the sector if we were to achieve much.
This call is in the back-drop of many industry start-ups and auxiliary service providers, either shutting shop altogether, or suspending BPO departments in their operations (over 40 start-ups have shut down in the last 4 years with a potential loss of 5000 direct jobs).
What are your thoughts?
Kind regards,
Edwin
Being on par in terms of price and quality only gets you into the game.Service wins the game. TONY ALESSANDRA
------------------------------------------------- This mail sent through IMP: http://horde.org/imp/
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Thanks for the update Gilda. Listers, any suggestions on time bound action items, deliverables and next steps? Edwin -----Original Message----- From: kictanet-bounces+eonchari=lynxbits.com@lists.kictanet.or.ke [mailto:kictanet-bounces+eonchari=lynxbits.com@lists.kictanet.or.ke] On Behalf Of godera@skyweb.co.ke Sent: Thursday, October 07, 2010 3:27 PM To: Edwin Cc: 'Raychelle Injete'; 'KICTAnet ICT Policy Discussions'; 'Bobby Varanasi' Subject: Re: [kictanet] Need for BPO sector re-alignment? Hi, Yes we got to speak to Vision 2030 Director of Economic Pillar and they will be involved. The BPO Society has been attending and would represent the training institutions. I think KEPSA ICT Governor should sit in to represent all other ITES associations since this is not a BPO affair but ITES as a whole. As was discussed in the NASSCOM forum, we need to see how to leverage formation of the one ITES Private Sector body. Since Kepsa already exists I think it may be one way to start this- comments from listers needed. Any useful recommendations would be taken into account for membership into the IGAC. An example of how this collectiveness works well is the way the team played a role in the NASSCOM visit last week. Each group chipped in and played a key role in hosting the visitors and it worked out very well. If we have to wait for one organisation to have sufficient budgets to do anything, the way I have observed things we would wait forever and nothing much would happen. But if the agencies jointly chip into activities then much can be achieved. I forgot to mention that the Ministry of Information and Communication, outside the KICTB due to policy issues needs to sit in this group too. Thanks. Gilda Quoting Edwin Onchari <eonchari@lynxbits.com>:
Hi Gilda,
Any input from Vision 2030 secretariat in the committee? Any plans to get input from the industry body, operators, training institutions, support services providers, etc?
Edwin
Being on par in terms of price and quality only gets you into the game.Service wins the game. TONY ALESSANDRA
-----Original Message----- From: kictanet-bounces+eonchari=lynxbits.com@lists.kictanet.or.ke [mailto:kictanet-bounces+eonchari=lynxbits.com@lists.kictanet.or.ke] On Behalf Of godera@skyweb.co.ke Sent: Thursday, October 07, 2010 3:02 PM To: Edwin Cc: 'Raychelle Injete'; 'KICTAnet ICT Policy Discussions'; 'Bobby Varanasi' Subject: Re: [kictanet] Need for BPO sector re-alignment?
Sorry I also forgot the involvement of Ministry of Immigration in the IGAC committee... Quoting godera@skyweb.co.ke:
Hi Sean,
I guess this is already happening and is in the evolving stage so this discussion would be very useful. There is an Inter-Governmental Agencies Committee comprising of BPO/ITES Working Group,KICTB,KenInvest,EPC,Min of Finance,Brand Kenya (was invited but
yet to
participate),Min Of Labour and EPZA,. The group meets twice a month and it do do the things so far raised in this discussion. It is only collectively that we can drive this industry in the right direction. It is a start although I get wary sometimes of lifespan of "committees".
But we have to start somewhere and help things to evolve in the right direction.
Kind regards,
Gilda
Quoting Sean Moroney <seanm@aitecafrica.com>:
Hi Edwin,
You are pushing the discussion in the right direction, but it needs to go much further than a communiqué or strategy. What Kenya needs is a Public-Private Outsourcing Pinnacle Organisation (Outsource Kenya?) on which all the bodies you mention below are represented and through which all national BPO development efforts are co-ordinated on an on-going basis. I believe the BPO Society is currently in the process of reconstituting itself so while it is doing that why not make it the PP body everyone works through? Then capacity can be developed to facilitate and co-ordinate all national outsourcing strategy, capacity-building, marketing etc. (What do you think, Raychelle?)
This is my outsiders view, based to some extent on the Malaysian experience Bobby Varanasi, as well as the South African BePESA initiative that Pumela Salela shared with us at the Outsourcing and Contact centre Conference back in November. (Im copying Bobby in on this in case he has any other advice to add.)
Regards,
Sean
Sean Moroney Chairman AITEC Africa seanm@aitecafrica.com UK Tel: +44(0)1480-880774 UK Fax: +44(0)1480-880765 UK Mobile: +44(0)7973-499224 Kenya Mobile: +254(0)721-845674 Mozambique Mobile: +258-82-820880583 Nigeria Mobile: +234(0)802-0571766 SA Mobile: +27(0)724-577887 Skype: seanmoroney www.aitecafrica.com
From: kictanet-bounces+seanm=aitecafrica.com@lists.kictanet.or.ke [mailto:kictanet-bounces+seanm=aitecafrica.com@lists.kictanet.or.ke] On Behalf Of Edwin Onchari Sent: 07 October 2010 10:41 To: seanm@aitecafrica.com Cc: KICTAnet ICT Policy Discussions Subject: [kictanet] Need for BPO sector re-alignment?
Dear Listers and passionate BPO industry practitioners,
In recent constructive discussions on the state of the BPO sector in Kenya, and how this will impact the contribution to realizing our Vision 2030 goals, one thing clearly emerged. As a country, we have a fragmented strategy of creating a sustainable industry.
I strongly feel that we need to a have a joint communiqué (re-aligning of strategies) from the following and any other agency that has/should have BPO as part of its TORs:
1. Kenya ICT Board (The line ministry and supporting agencies such as CCK)
2. KenInvest
3. OPM- BPO/ITES working group
4. Brand Kenya
5. Vision 2030 secretariat
6. The Kenya BPO Society and by membership extension; KEPSA
7. Any other auxiliary industry/government agencies
It is imperative that we have a unified, well thought through, strategy for the sector if we were to achieve much.
This call is in the back-drop of many industry start-ups and auxiliary service providers, either shutting shop altogether, or suspending BPO departments in their operations (over 40 start-ups have shut down in the last 4 years with a potential loss of 5000 direct jobs).
What are your thoughts?
Kind regards,
Edwin
Being on par in terms of price and quality only gets you into the game.Service wins the game. TONY ALESSANDRA
------------------------------------------------- This mail sent through IMP: http://horde.org/imp/
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No virus found in this incoming message. Checked by AVG - www.avg.com Version: 8.5.445 / Virus Database: 271.1.1/3181 - Release Date: 10/06/10 18:34:00
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Hi Gilda, Hope your team is progressing well. Just requesting - what is the progress on the bi-monthly Inter-Governmental Agencies Committee meetings on BPO /ITES? What is their take on positioning Kenya in light of what is happening in Egypt? Egypt is a key BPO/ITES destination, how are we positioning Kenya to take advantage of the situation (sadly), or are we to bite our fingers after all the work ends up elsewhere? Ed -----Original Message----- From: kictanet-bounces+eonchari=lynxbits.com@lists.kictanet.or.ke [mailto:kictanet-bounces+eonchari=lynxbits.com@lists.kictanet.or.ke] On Behalf Of godera@skyweb.co.ke Sent: Thursday, October 07, 2010 3:27 PM To: Edwin Cc: 'Raychelle Injete'; 'KICTAnet ICT Policy Discussions'; 'Bobby Varanasi' Subject: Re: [kictanet] Need for BPO sector re-alignment? Hi, Yes we got to speak to Vision 2030 Director of Economic Pillar and they will be involved. The BPO Society has been attending and would represent the training institutions. I think KEPSA ICT Governor should sit in to represent all other ITES associations since this is not a BPO affair but ITES as a whole. As was discussed in the NASSCOM forum, we need to see how to leverage formation of the one ITES Private Sector body. Since Kepsa already exists I think it may be one way to start this- comments from listers needed. Any useful recommendations would be taken into account for membership into the IGAC. An example of how this collectiveness works well is the way the team played a role in the NASSCOM visit last week. Each group chipped in and played a key role in hosting the visitors and it worked out very well. If we have to wait for one organisation to have sufficient budgets to do anything, the way I have observed things we would wait forever and nothing much would happen. But if the agencies jointly chip into activities then much can be achieved. I forgot to mention that the Ministry of Information and Communication, outside the KICTB due to policy issues needs to sit in this group too. Thanks. Gilda Quoting Edwin Onchari <eonchari@lynxbits.com>:
Hi Gilda,
Any input from Vision 2030 secretariat in the committee? Any plans to get input from the industry body, operators, training institutions, support services providers, etc?
Edwin
Being on par in terms of price and quality only gets you into the game.Service wins the game. TONY ALESSANDRA
-----Original Message----- From: kictanet-bounces+eonchari=lynxbits.com@lists.kictanet.or.ke [mailto:kictanet-bounces+eonchari=lynxbits.com@lists.kictanet.or.ke] On Behalf Of godera@skyweb.co.ke Sent: Thursday, October 07, 2010 3:02 PM To: Edwin Cc: 'Raychelle Injete'; 'KICTAnet ICT Policy Discussions'; 'Bobby Varanasi' Subject: Re: [kictanet] Need for BPO sector re-alignment?
Sorry I also forgot the involvement of Ministry of Immigration in the IGAC committee... Quoting godera@skyweb.co.ke:
Hi Sean,
I guess this is already happening and is in the evolving stage so this discussion would be very useful. There is an Inter-Governmental Agencies Committee comprising of BPO/ITES Working Group,KICTB,KenInvest,EPC,Min of Finance,Brand Kenya (was invited but
yet to
participate),Min Of Labour and EPZA,. The group meets twice a month and it do do the things so far raised in this discussion. It is only collectively that we can drive this industry in the right direction. It is a start although I get wary sometimes of lifespan of "committees".
But we have to start somewhere and help things to evolve in the right direction.
Kind regards,
Gilda
Quoting Sean Moroney <seanm@aitecafrica.com>:
Hi Edwin,
You are pushing the discussion in the right direction, but it needs to go much further than a communiqué or strategy. What Kenya needs is a Public-Private Outsourcing Pinnacle Organisation (Outsource Kenya?) on which all the bodies you mention below are represented and through which all national BPO development efforts are co-ordinated on an on-going basis. I believe the BPO Society is currently in the process of reconstituting itself so while it is doing that why not make it the PP body everyone works through? Then capacity can be developed to facilitate and co-ordinate all national outsourcing strategy, capacity-building, marketing etc. (What do you think, Raychelle?)
This is my outsiders view, based to some extent on the Malaysian experience Bobby Varanasi, as well as the South African BePESA initiative that Pumela Salela shared with us at the Outsourcing and Contact centre Conference back in November. (Im copying Bobby in on this in case he has any other advice to add.)
Regards,
Sean
Sean Moroney Chairman AITEC Africa seanm@aitecafrica.com UK Tel: +44(0)1480-880774 UK Fax: +44(0)1480-880765 UK Mobile: +44(0)7973-499224 Kenya Mobile: +254(0)721-845674 Mozambique Mobile: +258-82-820880583 Nigeria Mobile: +234(0)802-0571766 SA Mobile: +27(0)724-577887 Skype: seanmoroney www.aitecafrica.com
From: kictanet-bounces+seanm=aitecafrica.com@lists.kictanet.or.ke [mailto:kictanet-bounces+seanm=aitecafrica.com@lists.kictanet.or.ke] On Behalf Of Edwin Onchari Sent: 07 October 2010 10:41 To: seanm@aitecafrica.com Cc: KICTAnet ICT Policy Discussions Subject: [kictanet] Need for BPO sector re-alignment?
Dear Listers and passionate BPO industry practitioners,
In recent constructive discussions on the state of the BPO sector in Kenya, and how this will impact the contribution to realizing our Vision 2030 goals, one thing clearly emerged. As a country, we have a fragmented strategy of creating a sustainable industry.
I strongly feel that we need to a have a joint communiqué (re-aligning of strategies) from the following and any other agency that has/should have BPO as part of its TORs:
1. Kenya ICT Board (The line ministry and supporting agencies such as CCK)
2. KenInvest
3. OPM- BPO/ITES working group
4. Brand Kenya
5. Vision 2030 secretariat
6. The Kenya BPO Society and by membership extension; KEPSA
7. Any other auxiliary industry/government agencies
It is imperative that we have a unified, well thought through, strategy for the sector if we were to achieve much.
This call is in the back-drop of many industry start-ups and auxiliary service providers, either shutting shop altogether, or suspending BPO departments in their operations (over 40 start-ups have shut down in the last 4 years with a potential loss of 5000 direct jobs).
What are your thoughts?
Kind regards,
Edwin
Being on par in terms of price and quality only gets you into the game.Service wins the game. TONY ALESSANDRA
------------------------------------------------- This mail sent through IMP: http://horde.org/imp/
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------------------------------------------------- This mail sent through IMP: http://horde.org/imp/ _______________________________________________ kictanet mailing list kictanet@lists.kictanet.or.ke http://lists.kictanet.or.ke/mailman/listinfo/kictanet This message was sent to: eonchari@lynxbits.com Unsubscribe or change your options at http://lists.kictanet.or.ke/mailman/options/kictanet/eonchari%40lynxbits.com No virus found in this incoming message. Checked by AVG - www.avg.com Version: 8.5.445 / Virus Database: 271.1.1/3181 - Release Date: 10/06/10 18:34:00
Hi Edwin, We have not met this year given that most people were settling back to work. Our first meeting will be this month. I agree with you about Kenya taking advantage of the situation in Egypt and positioning itself- indeed we briefly chatted with Paul Kukubo on this last week. I must however state that the current squabbles we are seeing in the media and reading in the press are not endearing us to be an alternative destination. This would have been an excellent time for us to shout out loud. IGACC will do what it can- the citizens can do the rest to help steer things in the right direction. Regards, Gilda Quoting Edwin Onchari <eonchari@lynxbits.com>:
Hi Gilda,
Hope your team is progressing well. Just requesting - what is the progress on the bi-monthly Inter-Governmental Agencies Committee meetings on BPO /ITES? What is their take on positioning Kenya in light of what is happening in Egypt? Egypt is a key BPO/ITES destination, how are we positioning Kenya to take advantage of the situation (sadly), or are we to bite our fingers after all the work ends up elsewhere?
Ed
-----Original Message----- From: kictanet-bounces+eonchari=lynxbits.com@lists.kictanet.or.ke [mailto:kictanet-bounces+eonchari=lynxbits.com@lists.kictanet.or.ke] On Behalf Of godera@skyweb.co.ke Sent: Thursday, October 07, 2010 3:27 PM To: Edwin Cc: 'Raychelle Injete'; 'KICTAnet ICT Policy Discussions'; 'Bobby Varanasi' Subject: Re: [kictanet] Need for BPO sector re-alignment?
Hi,
Yes we got to speak to Vision 2030 Director of Economic Pillar and they will be involved. The BPO Society has been attending and would represent the training institutions. I think KEPSA ICT Governor should sit in to represent all other ITES associations since this is not a BPO affair but ITES as a whole. As was discussed in the NASSCOM forum, we need to see how to leverage formation of the one ITES Private Sector body. Since Kepsa already exists I think it may be one way to start this- comments from listers needed.
Any useful recommendations would be taken into account for membership into the IGAC. An example of how this collectiveness works well is the way the team played a role in the NASSCOM visit last week. Each group chipped in and played a key role in hosting the visitors and it worked out very well. If we have to wait for one organisation to have sufficient budgets to do anything, the way I have observed things we would wait forever and nothing much would happen. But if the agencies jointly chip into activities then much can be achieved. I forgot to mention that the Ministry of Information and Communication, outside the KICTB due to policy issues needs to sit in this group too.
Thanks.
Gilda Quoting Edwin Onchari <eonchari@lynxbits.com>:
Hi Gilda,
Any input from Vision 2030 secretariat in the committee? Any plans to get input from the industry body, operators, training institutions, support services providers, etc?
Edwin
Being on par in terms of price and quality only gets you into the game.Service wins the game. TONY ALESSANDRA
-----Original Message----- From: kictanet-bounces+eonchari=lynxbits.com@lists.kictanet.or.ke [mailto:kictanet-bounces+eonchari=lynxbits.com@lists.kictanet.or.ke] On Behalf Of godera@skyweb.co.ke Sent: Thursday, October 07, 2010 3:02 PM To: Edwin Cc: 'Raychelle Injete'; 'KICTAnet ICT Policy Discussions'; 'Bobby Varanasi' Subject: Re: [kictanet] Need for BPO sector re-alignment?
Sorry I also forgot the involvement of Ministry of Immigration in the IGAC committee... Quoting godera@skyweb.co.ke:
Hi Sean,
I guess this is already happening and is in the evolving stage so this discussion would be very useful. There is an Inter-Governmental Agencies Committee comprising of BPO/ITES Working Group,KICTB,KenInvest,EPC,Min of Finance,Brand Kenya (was invited but
yet to
participate),Min Of Labour and EPZA,. The group meets twice a month and it do do the things so far raised in this discussion. It is only collectively that we can drive this industry in the right direction. It is a start although I get wary sometimes of lifespan of "committees".
But we have to start somewhere and help things to evolve in the right direction.
Kind regards,
Gilda
Quoting Sean Moroney <seanm@aitecafrica.com>:
Hi Edwin,
You are pushing the discussion in the right direction, but it needs to go much further than a communiqué or strategy. What Kenya needs is a Public-Private Outsourcing Pinnacle Organisation (Outsource Kenya?) on which all the bodies you mention below are represented and through which all national BPO development efforts are co-ordinated on an on-going basis. I believe the BPO Society is currently in the process of reconstituting itself so while it is doing that why not make it the PP body everyone works through? Then capacity can be developed to facilitate and co-ordinate all national outsourcing strategy, capacity-building, marketing etc. (What do you think, Raychelle?)
This is my outsiders view, based to some extent on the Malaysian experience Bobby Varanasi, as well as the South African BePESA initiative that Pumela Salela shared with us at the Outsourcing and Contact centre Conference back in November. (Im copying Bobby in on this in case he has any other advice to add.)
Regards,
Sean
Sean Moroney Chairman AITEC Africa seanm@aitecafrica.com UK Tel: +44(0)1480-880774 UK Fax: +44(0)1480-880765 UK Mobile: +44(0)7973-499224 Kenya Mobile: +254(0)721-845674 Mozambique Mobile: +258-82-820880583 Nigeria Mobile: +234(0)802-0571766 SA Mobile: +27(0)724-577887 Skype: seanmoroney www.aitecafrica.com
From: kictanet-bounces+seanm=aitecafrica.com@lists.kictanet.or.ke [mailto:kictanet-bounces+seanm=aitecafrica.com@lists.kictanet.or.ke] On Behalf Of Edwin Onchari Sent: 07 October 2010 10:41 To: seanm@aitecafrica.com Cc: KICTAnet ICT Policy Discussions Subject: [kictanet] Need for BPO sector re-alignment?
Dear Listers and passionate BPO industry practitioners,
In recent constructive discussions on the state of the BPO sector in Kenya, and how this will impact the contribution to realizing our Vision 2030 goals, one thing clearly emerged. As a country, we have a fragmented strategy of creating a sustainable industry.
I strongly feel that we need to a have a joint communiqué (re-aligning of strategies) from the following and any other agency that has/should have BPO as part of its TORs:
1. Kenya ICT Board (The line ministry and supporting agencies such as CCK)
2. KenInvest
3. OPM- BPO/ITES working group
4. Brand Kenya
5. Vision 2030 secretariat
6. The Kenya BPO Society and by membership extension; KEPSA
7. Any other auxiliary industry/government agencies
It is imperative that we have a unified, well thought through, strategy for the sector if we were to achieve much.
This call is in the back-drop of many industry start-ups and auxiliary service providers, either shutting shop altogether, or suspending BPO departments in their operations (over 40 start-ups have shut down in the last 4 years with a potential loss of 5000 direct jobs).
What are your thoughts?
Kind regards,
Edwin
Being on par in terms of price and quality only gets you into the game.Service wins the game. TONY ALESSANDRA
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Listers Does anyone has a 'true' list of BPO's .... both active and inactive ? On Thu, Oct 7, 2010 at 11:40 AM, Edwin Onchari <eonchari@lynxbits.com> wrote:
Dear Listers and passionate BPO industry practitioners,
In recent constructive discussions on the state of the BPO sector in Kenya, and how this will impact the contribution to realizing our Vision 2030 goals, one thing clearly emerged. As a country, we have a fragmented strategy of creating a sustainable industry.
I strongly feel that we need to a have a joint communiqué (re-aligning of strategies) from the following and any other agency that has/should have BPO as part of its TORs:
1. Kenya ICT Board (The line ministry and supporting agencies such as CCK)
2. KenInvest
3. OPM- BPO/ITES working group
4. Brand Kenya
5. Vision 2030 secretariat
6. The Kenya BPO Society – and by membership extension; KEPSA
7. Any other auxiliary industry/government agencies
It is imperative that we have a unified, well thought through, strategy for the sector if we were to achieve much.
This call is in the back-drop of many industry start-ups and auxiliary service providers, either shutting shop altogether, or suspending BPO departments in their operations (over 40 start-ups have shut down in the last 4 years with a potential loss of 5000 direct jobs).
What are your thoughts?
Kind regards,
Edwin
Being on par in terms of price and quality only gets you into the game.Service wins the game. TONY ALESSANDRA
_______________________________________________ kictanet mailing list kictanet@lists.kictanet.or.ke http://lists.kictanet.or.ke/mailman/listinfo/kictanet
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Hi Agosta, You could get an official list from the Society/KICTB. I am aware of only 3 operational BPOs. Edwin -----Original Message----- From: kictanet-bounces+eonchari=lynxbits.com@lists.kictanet.or.ke [mailto:kictanet-bounces+eonchari=lynxbits.com@lists.kictanet.or.ke] On Behalf Of Agosta Liko Sent: Thursday, October 07, 2010 2:52 PM To: Edwin Cc: KICTAnet ICT Policy Discussions Subject: Re: [kictanet] Need for BPO sector re-alignment? Listers Does anyone has a 'true' list of BPO's .... both active and inactive ? On Thu, Oct 7, 2010 at 11:40 AM, Edwin Onchari <eonchari@lynxbits.com> wrote:
Dear Listers and passionate BPO industry practitioners,
In recent constructive discussions on the state of the BPO sector in Kenya, and how this will impact the contribution to realizing our Vision 2030 goals, one thing clearly emerged. As a country, we have a fragmented strategy of creating a sustainable industry.
I strongly feel that we need to a have a joint communiqué (re-aligning of strategies) from the following and any other agency that has/should have BPO as part of its TORs:
1. Kenya ICT Board (The line ministry and supporting agencies such as CCK)
2. KenInvest
3. OPM- BPO/ITES working group
4. Brand Kenya
5. Vision 2030 secretariat
6. The Kenya BPO Society and by membership extension; KEPSA
7. Any other auxiliary industry/government agencies
It is imperative that we have a unified, well thought through, strategy for the sector if we were to achieve much.
This call is in the back-drop of many industry start-ups and auxiliary service providers, either shutting shop altogether, or suspending BPO departments in their operations (over 40 start-ups have shut down in the last 4 years with a potential loss of 5000 direct jobs).
What are your thoughts?
Kind regards,
Edwin
Being on par in terms of price and quality only gets you into the game.Service wins the game. TONY ALESSANDRA
_______________________________________________ kictanet mailing list kictanet@lists.kictanet.or.ke http://lists.kictanet.or.ke/mailman/listinfo/kictanet
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Edwin I think there are more BPOs operating if you think beyond call centers, and include the once with few seats. But again, I think the Kenya ICT board and Society would have a more accurate list. Also, can the captive centers (e.g. KCB, Equity, Telcom etc) be counted at BPOs? === "The future belongs to those who believe the beauty of their dreams.". -- Eleanor Roosevelt -----Original Message----- From: kictanet-bounces+emuchiri=andestbites.com@lists.kictanet.or.ke [mailto:kictanet-bounces+emuchiri=andestbites.com@lists.kictanet.or.ke] On Behalf Of Edwin Onchari Sent: Thursday, October 07, 2010 2:57 PM To: emuchiri@andestbites.com Cc: 'KICTAnet ICT Policy Discussions' Subject: Re: [kictanet] Need for BPO sector re-alignment? Hi Agosta, You could get an official list from the Society/KICTB. I am aware of only 3 operational BPOs. Edwin -----Original Message----- From: kictanet-bounces+eonchari=lynxbits.com@lists.kictanet.or.ke [mailto:kictanet-bounces+eonchari=lynxbits.com@lists.kictanet.or.ke] On Behalf Of Agosta Liko Sent: Thursday, October 07, 2010 2:52 PM To: Edwin Cc: KICTAnet ICT Policy Discussions Subject: Re: [kictanet] Need for BPO sector re-alignment? Listers Does anyone has a 'true' list of BPO's .... both active and inactive ? On Thu, Oct 7, 2010 at 11:40 AM, Edwin Onchari <eonchari@lynxbits.com> wrote:
Dear Listers and passionate BPO industry practitioners,
In recent constructive discussions on the state of the BPO sector in Kenya, and how this will impact the contribution to realizing our Vision 2030 goals, one thing clearly emerged. As a country, we have a fragmented strategy of creating a sustainable industry.
I strongly feel that we need to a have a joint communiqué (re-aligning of strategies) from the following and any other agency that has/should have BPO as part of its TORs:
1. Kenya ICT Board (The line ministry and supporting agencies such as CCK)
2. KenInvest
3. OPM- BPO/ITES working group
4. Brand Kenya
5. Vision 2030 secretariat
6. The Kenya BPO Society and by membership extension; KEPSA
7. Any other auxiliary industry/government agencies
It is imperative that we have a unified, well thought through, strategy for the sector if we were to achieve much.
This call is in the back-drop of many industry start-ups and auxiliary service providers, either shutting shop altogether, or suspending BPO departments in their operations (over 40 start-ups have shut down in the last 4 years with a potential loss of 5000 direct jobs).
What are your thoughts?
Kind regards,
Edwin
Being on par in terms of price and quality only gets you into the game.Service wins the game. TONY ALESSANDRA
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_______________________________________________ kictanet mailing list kictanet@lists.kictanet.or.ke http://lists.kictanet.or.ke/mailman/listinfo/kictanet This message was sent to: eonchari@lynxbits.com Unsubscribe or change your options at http://lists.kictanet.or.ke/mailman/options/kictanet/eonchari%40lynxbits.com No virus found in this incoming message. Checked by AVG - www.avg.com Version: 8.5.445 / Virus Database: 271.1.1/3181 - Release Date: 10/06/10 18:34:00 _______________________________________________ kictanet mailing list kictanet@lists.kictanet.or.ke http://lists.kictanet.or.ke/mailman/listinfo/kictanet This message was sent to: emuchiri@andestbites.com Unsubscribe or change your options at http://lists.kictanet.or.ke/mailman/options/kictanet/emuchiri%40andestbites. com
Edwin Which are the 3 BPOs ? On Thu, Oct 7, 2010 at 2:57 PM, Edwin Onchari <eonchari@lynxbits.com> wrote:
Hi Agosta,
You could get an official list from the Society/KICTB. I am aware of only 3 operational BPOs.
Edwin
-----Original Message----- From: kictanet-bounces+eonchari=lynxbits.com@lists.kictanet.or.ke [mailto:kictanet-bounces+eonchari=lynxbits.com@lists.kictanet.or.ke] On Behalf Of Agosta Liko Sent: Thursday, October 07, 2010 2:52 PM To: Edwin Cc: KICTAnet ICT Policy Discussions Subject: Re: [kictanet] Need for BPO sector re-alignment?
Listers
Does anyone has a 'true' list of BPO's ....
both active and inactive ?
On Thu, Oct 7, 2010 at 11:40 AM, Edwin Onchari <eonchari@lynxbits.com> wrote:
Dear Listers and passionate BPO industry practitioners,
In recent constructive discussions on the state of the BPO sector in Kenya, and how this will impact the contribution to realizing our Vision 2030 goals, one thing clearly emerged. As a country, we have a fragmented strategy of creating a sustainable industry.
I strongly feel that we need to a have a joint communiqué (re-aligning of strategies) from the following and any other agency that has/should have BPO as part of its TORs:
1. Kenya ICT Board (The line ministry and supporting agencies such as CCK)
2. KenInvest
3. OPM- BPO/ITES working group
4. Brand Kenya
5. Vision 2030 secretariat
6. The Kenya BPO Society – and by membership extension; KEPSA
7. Any other auxiliary industry/government agencies
It is imperative that we have a unified, well thought through, strategy for the sector if we were to achieve much.
This call is in the back-drop of many industry start-ups and auxiliary service providers, either shutting shop altogether, or suspending BPO departments in their operations (over 40 start-ups have shut down in the last 4 years with a potential loss of 5000 direct jobs).
What are your thoughts?
Kind regards,
Edwin
Being on par in terms of price and quality only gets you into the game.Service wins the game. TONY ALESSANDRA
_______________________________________________ kictanet mailing list kictanet@lists.kictanet.or.ke http://lists.kictanet.or.ke/mailman/listinfo/kictanet
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Agosta, The 3 I was refereeing to are the fully outsourced call/contact centers (Kencall, Horizon and Ken-Tech - all along msa road). These do not include captives, ITOs and others whom by the definition are BPOs. Edwin -----Original Message----- From: kictanet-bounces+eonchari=lynxbits.com@lists.kictanet.or.ke [mailto:kictanet-bounces+eonchari=lynxbits.com@lists.kictanet.or.ke] On Behalf Of Agosta Liko Sent: Monday, October 11, 2010 11:45 AM To: Edwin Cc: KICTAnet ICT Policy Discussions Subject: Re: [kictanet] Need for BPO sector re-alignment? Edwin Which are the 3 BPOs ? On Thu, Oct 7, 2010 at 2:57 PM, Edwin Onchari <eonchari@lynxbits.com> wrote:
Hi Agosta,
You could get an official list from the Society/KICTB. I am aware of only 3 operational BPOs.
Edwin
-----Original Message----- From: kictanet-bounces+eonchari=lynxbits.com@lists.kictanet.or.ke [mailto:kictanet-bounces+eonchari=lynxbits.com@lists.kictanet.or.ke] On Behalf Of Agosta Liko Sent: Thursday, October 07, 2010 2:52 PM To: Edwin Cc: KICTAnet ICT Policy Discussions Subject: Re: [kictanet] Need for BPO sector re-alignment?
Listers
Does anyone has a 'true' list of BPO's ....
both active and inactive ?
On Thu, Oct 7, 2010 at 11:40 AM, Edwin Onchari <eonchari@lynxbits.com> wrote:
Dear Listers and passionate BPO industry practitioners,
In recent constructive discussions on the state of the BPO sector in Kenya, and how this will impact the contribution to realizing our Vision 2030 goals, one thing clearly emerged. As a country, we have a fragmented strategy of creating a sustainable industry.
I strongly feel that we need to a have a joint communiqué (re-aligning of strategies) from the following and any other agency that has/should have BPO as part of its TORs:
1. Kenya ICT Board (The line ministry and supporting agencies such as CCK)
2. KenInvest
3. OPM- BPO/ITES working group
4. Brand Kenya
5. Vision 2030 secretariat
6. The Kenya BPO Society and by membership extension; KEPSA
7. Any other auxiliary industry/government agencies
It is imperative that we have a unified, well thought through, strategy for the sector if we were to achieve much.
This call is in the back-drop of many industry start-ups and auxiliary service providers, either shutting shop altogether, or suspending BPO departments in their operations (over 40 start-ups have shut down in the last 4 years with a potential loss of 5000 direct jobs).
What are your thoughts?
Kind regards,
Edwin
Being on par in terms of price and quality only gets you into the game.Service wins the game. TONY ALESSANDRA
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_______________________________________________ kictanet mailing list kictanet@lists.kictanet.or.ke http://lists.kictanet.or.ke/mailman/listinfo/kictanet This message was sent to: eonchari@lynxbits.com Unsubscribe or change your options at http://lists.kictanet.or.ke/mailman/options/kictanet/eonchari%40lynxbits.com No virus found in this incoming message. Checked by AVG - www.avg.com Version: 8.5.448 / Virus Database: 271.1.1/3189 - Release Date: 10/10/10 18:34:00
participants (10)
-
Agosta Liko
-
David Otwoma
-
Edwin Onchari
-
ESTHER MUCHIRI
-
Francis.Hook@gmail.com
-
godera@skyweb.co.ke
-
Odhiambo Washington
-
robert yawe
-
Sean Moroney
-
Victor Gathara