Dear Listers and passionate BPO industry practitioners,

In recent constructive discussions on the state of the BPO sector in Kenya, and how this will impact the contribution to realizing our Vision 2030 goals, one thing clearly emerged. As a country, we have a fragmented strategy of creating a sustainable industry.

I strongly feel that we need to a have a joint communiqué (re-aligning of strategies) from the following and any other agency that has/should have BPO as part of its TORs:

1. Kenya ICT Board (The line ministry and supporting agencies such as CCK)

2. KenInvest

3. OPM- BPO/ITES working group

4. Brand Kenya

5. Vision 2030 secretariat

6. The Kenya BPO Society – and by membership extension; KEPSA

7. Any other auxiliary industry/government agencies

It is imperative that we have a unified, well thought through, strategy for the sector if we were to achieve much.

This call is in the back-drop of many industry start-ups and auxiliary service providers, either shutting shop altogether, or suspending BPO departments in their operations (over 40 start-ups have shut down in the last 4 years with a potential loss of 5000 direct jobs).

What are your thoughts?

Kind regards,

Edwin

Being on par in terms of price and quality only gets you into the game.Service wins the game.
TONY ALESSANDRA