Hi Esther,

 

We have duplicated efforts in several agencies, that if pooled/collaborated, I believe can leapfrog us back on track (we are way off). It will be sad indeed to see many more upcoming sector players fold because we do not have support structures in place.

 

In recent times (as an example), several private firms have established training programs for the BPO/ITES sector (critical in capacity building) offering various training programs to our young country men and women. The flaw in these undertakings, however, has been that there is no regulatory framework to govern and monitor their program offerings to ensure that students get a decent ROI (Standards in the training,  opportunities for placement, etc). Efforts by your team at the Skills Taskforce and elsewhere should and must be a part of the industry strategy, else, we train hundreds of thousands of our youth – with nowhere to apply their newly acquired skills (all the BPO/ITES operators would have shut down anyway).

 

We owe it to the next generation(s) to deliver on this promise.

 

My thoughts,

 

 

Great suggestion Edwin! Re-alignment is a must, and the first step is for us to broaden our thinking from BPO to ITES (which includes BPO).

 

The story in today’s daily Nation on the upcoming ICT Technolopis in Machakos country is enough stimulus for the industry to shape up…

 

 

Esther

 

 

 

 

 

Dear Listers and passionate BPO industry practitioners,

 

In recent constructive discussions on the state of the BPO sector in Kenya, and how this will impact the contribution to realizing our Vision 2030 goals, one thing clearly emerged. As a country, we have a fragmented strategy of creating a sustainable industry.

 

I strongly feel that we need to a have a joint communiqué (re-aligning of strategies) from the following and any other agency that has/should have BPO as part of its TORs:

 

1.       Kenya ICT Board (The line ministry and supporting agencies such as CCK)

2.       KenInvest

3.       OPM- BPO/ITES working group

4.       Brand Kenya

5.       Vision 2030 secretariat

6.       The Kenya BPO Society – and by membership extension; KEPSA

7.       Any other auxiliary industry/government agencies

 

It is imperative that we have a unified, well thought through, strategy for the sector if we were to achieve much.

 

This call is in the back-drop of many industry start-ups and auxiliary service providers, either shutting shop altogether, or suspending BPO departments in their operations (over 40 start-ups have shut down in the last 4 years with a potential loss of 5000 direct jobs).

 

What are your thoughts?

 

Kind regards,

 

Edwin

 

Being on par in terms of price and quality only gets you into the game.Service wins the game.
TONY ALESSANDRA

 

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