Hi Maryann, I am unable to register on your site. I am getting a " the introduced mobile number was not found". I have been a registered M-Pesa user since the beginning of the service. Do I need to fill in another registration form for my number ? Again? Best Regards, Edwin From: [email protected] [mailto:[email protected]] On Behalf Of Edwin Onchari Sent: Monday, March 07, 2011 11:11 AM To: Edwin Cc: 'KICTAnet ICT Policy Discussions' Subject: Re: [kictanet] Usage Reports from Safaricom for Prepaid Customers Thanks Maryann, let me check it out Best Regards, Edwin From: Maryann Michuki [mailto:[email protected]] Sent: Monday, March 07, 2011 11:05 AM To: Edwin Onchari Cc: KICTAnet ICT Policy Discussions Subject: RE: [kictanet] Usage Reports from Safaricom for Prepaid Customers Edwin, Safaricom Web Self Care gives you access to information related to your mobile number Access Safaricom Self Care on https://selfcare.safaricom.co.ke Other features currently available are; . PostPay Bill Enquiry . Bill in Progress Enquiry . PostPay Bill Downloads (PDF & Excel) . PrePay Top-Up History . Bonga Points Registration & Enrolment . Bonga Points Accumulation History . Bonga Points Non Merchandise Redemption . Bonga Points Merchandise Redemption . Bonga Points Redemption History . Internet & Data settings via OTA . Creation of Service Requests . Email Feedback to Safaricom Kind Regards, Maryann From: [email protected] [mailto:[email protected]] On Behalf Of Edwin Onchari Sent: Monday, March 07, 2011 10:53 AM To: Maryann Michuki Cc: KICTAnet ICT Policy Discussions Subject: [kictanet] Usage Reports from Safaricom for Prepaid Customers Listers, Is anyone aware, where on the Safaricom site I can access usage on my prepaid line. Lately, my faithful KSHS 100 weekly credit gets used up mighty fast. I would like to view the history on my account to ensure that I am not being ripped off somehow. Do any of the other Telkoms have this facility? Edwin Note: All emails sent from Safaricom Limited are subject to Safaricom's Email Terms & Conditions. Please click <http://www.safaricom.co.ke/index.php?id=954> here to read the policy. _____ Image removed by sender.

Below is my number Best Regards, Edwin M Onchari 0720755951 [email protected] From: Maryann Michuki [mailto:[email protected]] Sent: Monday, March 07, 2011 11:42 AM To: Edwin Onchari Cc: KICTAnet ICT Policy Discussions Subject: RE: [kictanet] Usage Reports from Safaricom for Prepaid Customers Edwin, You are not required to fill in a registration form to register on Self Care Kindly give us your number so we can look into why you were unable to register Kind Regards, Maryann From: [email protected] [mailto:[email protected]] On Behalf Of Edwin Onchari Sent: Monday, March 07, 2011 11:35 AM To: Maryann Michuki Cc: 'KICTAnet ICT Policy Discussions' Subject: Re: [kictanet] Usage Reports from Safaricom for Prepaid Customers Hi Maryann, I am unable to register on your site. I am getting a " the introduced mobile number was not found". I have been a registered M-Pesa user since the beginning of the service. Do I need to fill in another registration form for my number ? Again? Best Regards, Edwin From: [email protected] [mailto:[email protected]] On Behalf Of Edwin Onchari Sent: Monday, March 07, 2011 11:11 AM To: Edwin Cc: 'KICTAnet ICT Policy Discussions' Subject: Re: [kictanet] Usage Reports from Safaricom for Prepaid Customers Thanks Maryann, let me check it out Best Regards, Edwin From: Maryann Michuki [mailto:[email protected]] Sent: Monday, March 07, 2011 11:05 AM To: Edwin Onchari Cc: KICTAnet ICT Policy Discussions Subject: RE: [kictanet] Usage Reports from Safaricom for Prepaid Customers Edwin, Safaricom Web Self Care gives you access to information related to your mobile number Access Safaricom Self Care on https://selfcare.safaricom.co.ke Other features currently available are; . PostPay Bill Enquiry . Bill in Progress Enquiry . PostPay Bill Downloads (PDF & Excel) . PrePay Top-Up History . Bonga Points Registration & Enrolment . Bonga Points Accumulation History . Bonga Points Non Merchandise Redemption . Bonga Points Merchandise Redemption . Bonga Points Redemption History . Internet & Data settings via OTA . Creation of Service Requests . Email Feedback to Safaricom Kind Regards, Maryann From: [email protected] [mailto:[email protected]] On Behalf Of Edwin Onchari Sent: Monday, March 07, 2011 10:53 AM To: Maryann Michuki Cc: KICTAnet ICT Policy Discussions Subject: [kictanet] Usage Reports from Safaricom for Prepaid Customers Listers, Is anyone aware, where on the Safaricom site I can access usage on my prepaid line. Lately, my faithful KSHS 100 weekly credit gets used up mighty fast. I would like to view the history on my account to ensure that I am not being ripped off somehow. Do any of the other Telkoms have this facility? Edwin Note: All emails sent from Safaricom Limited are subject to Safaricom's Email Terms & Conditions. Please click <http://www.safaricom.co.ke/index.php?id=954> here to read the policy. _____ Image removed by sender. Note: All emails sent from Safaricom Limited are subject to Safaricom's Email Terms & Conditions. Please click <http://www.safaricom.co.ke/index.php?id=954> here to read the policy. _____ Image removed by sender.

Maryann Same experience like Edwin My number has been alive since 1998---- cheers Muriuki Mureithi The happiest of people don't necessarily HAVE the best of everything; They just MAKE the best of everything From: kictanet-bounces+mureithi=summitstrategies.co.ke@lists.kictanet.or.ke [mailto:kictanet-bounces+mureithi=summitstrategies.co.ke@lists.kictanet.or.k e] On Behalf Of Edwin Onchari Sent: 07 March 2011 11:35 To: [email protected] Cc: 'KICTAnet ICT Policy Discussions' Subject: Re: [kictanet] Usage Reports from Safaricom for Prepaid Customers Hi Maryann, I am unable to register on your site. I am getting a " the introduced mobile number was not found". I have been a registered M-Pesa user since the beginning of the service. Do I need to fill in another registration form for my number ? Again? Best Regards, Edwin From: [email protected] [mailto:[email protected]] On Behalf Of Edwin Onchari Sent: Monday, March 07, 2011 11:11 AM To: Edwin Cc: 'KICTAnet ICT Policy Discussions' Subject: Re: [kictanet] Usage Reports from Safaricom for Prepaid Customers Thanks Maryann, let me check it out Best Regards, Edwin From: Maryann Michuki [mailto:[email protected]] Sent: Monday, March 07, 2011 11:05 AM To: Edwin Onchari Cc: KICTAnet ICT Policy Discussions Subject: RE: [kictanet] Usage Reports from Safaricom for Prepaid Customers Edwin, Safaricom Web Self Care gives you access to information related to your mobile number Access Safaricom Self Care on https://selfcare.safaricom.co.ke Other features currently available are; . PostPay Bill Enquiry . Bill in Progress Enquiry . PostPay Bill Downloads (PDF & Excel) . PrePay Top-Up History . Bonga Points Registration & Enrolment . Bonga Points Accumulation History . Bonga Points Non Merchandise Redemption . Bonga Points Merchandise Redemption . Bonga Points Redemption History . Internet & Data settings via OTA . Creation of Service Requests . Email Feedback to Safaricom Kind Regards, Maryann From: [email protected] [mailto:[email protected]] On Behalf Of Edwin Onchari Sent: Monday, March 07, 2011 10:53 AM To: Maryann Michuki Cc: KICTAnet ICT Policy Discussions Subject: [kictanet] Usage Reports from Safaricom for Prepaid Customers Listers, Is anyone aware, where on the Safaricom site I can access usage on my prepaid line. Lately, my faithful KSHS 100 weekly credit gets used up mighty fast. I would like to view the history on my account to ensure that I am not being ripped off somehow. Do any of the other Telkoms have this facility? Edwin Note: All emails sent from Safaricom Limited are subject to Safaricom's Email Terms & Conditions. Please click <http://www.safaricom.co.ke/index.php?id=954> here to read the policy. _____ Image removed by sender.

Hi Maryann, I was able to register without any problems but I will have to wait a while for my contact details to be updated... On 7 March 2011 12:30, Maryann Michuki <[email protected]> wrote:

Muriuki,

We have cross checked on the site and there seems to be a log in/registration issue

We are working on resolving this and will advice as soon as this is done

Thanks and Regards,

Maryann

*From:* [email protected][mailto: [email protected]] *On Behalf Of *muriuki mureithi *Sent:* Monday, March 07, 2011 11:51 AM

*To:* Maryann Michuki *Cc:* KICTAnet ICT Policy Discussions *Subject:* Re: [kictanet] Usage Reports from Safaricom for Prepaid Customers

Maryann

Same experience like Edwin

My number has been alive since 1998----

cheers

Muriuki Mureithi

*The happiest of people don't necessarily HAVE the best of everything; * *They just MAKE the best of everything*

*From:* kictanet-bounces+mureithi=summitstrategies.co.ke@ lists.kictanet.or.ke [mailto:kictanet-bounces+mureithi= [email protected]] *On Behalf Of *Edwin Onchari *Sent:* 07 March 2011 11:35 *To:* [email protected] *Cc:* 'KICTAnet ICT Policy Discussions' *Subject:* Re: [kictanet] Usage Reports from Safaricom for Prepaid Customers

Hi Maryann,

I am unable to register on your site. I am getting a “ the introduced mobile number was not found”. I have been a registered M-Pesa user since the beginning of the service. Do I need to fill in another registration form for my number ? Again?

Best Regards,

Edwin

*From:* [email protected][mailto: [email protected]] *On Behalf Of *Edwin Onchari *Sent:* Monday, March 07, 2011 11:11 AM *To:* Edwin *Cc:* 'KICTAnet ICT Policy Discussions' *Subject:* Re: [kictanet] Usage Reports from Safaricom for Prepaid Customers

Thanks Maryann, let me check it out

Best Regards,

Edwin

*From:* Maryann Michuki [mailto:[email protected]] *Sent:* Monday, March 07, 2011 11:05 AM *To:* Edwin Onchari *Cc:* KICTAnet ICT Policy Discussions *Subject:* RE: [kictanet] Usage Reports from Safaricom for Prepaid Customers

Edwin,

Safaricom Web Self Care gives you access to information related to your mobile number

Access Safaricom Self Care on https://selfcare.safaricom.co.ke

Other features currently available are;

· PostPay Bill Enquiry

· Bill in Progress Enquiry

· PostPay Bill Downloads (PDF & Excel)

· PrePay Top-Up History

· Bonga Points Registration & Enrolment

· Bonga Points Accumulation History

· Bonga Points Non Merchandise Redemption

· Bonga Points Merchandise Redemption

· Bonga Points Redemption History

· Internet & Data settings via OTA

· Creation of Service Requests

· Email Feedback to Safaricom

Kind Regards,

Maryann

*From:* [email protected][mailto: [email protected]] *On Behalf Of *Edwin Onchari *Sent:* Monday, March 07, 2011 10:53 AM *To:* Maryann Michuki *Cc:* KICTAnet ICT Policy Discussions *Subject:* [kictanet] Usage Reports from Safaricom for Prepaid Customers

Listers,

Is anyone aware, where on the Safaricom site I can access usage on my prepaid line. Lately, my faithful KSHS 100 weekly credit gets used up mighty fast. I would like to view the history on my account to ensure that I am not being ripped off somehow. Do any of the other Telkoms have this facility?

Edwin

*Note:*

*All emails sent from Safaricom Limited are subject to Safaricom’s Email Terms & Conditions. Please click here<http://www.safaricom.co.ke/index.php?id=954>to read the policy. * ------------------------------

[image: Image removed by sender.] * * *Note:* All emails sent from Safaricom Limited are subject to Safaricom’s Email Terms & Conditions. Please click here<http://www.safaricom.co.ke/index.php?id=954>to read the policy. ------------------------------ * *

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