Hi Maryann,

I am unable to register on your site. I am getting a “ the introduced mobile number was not found”. I have been a registered M-Pesa user since the beginning of the service. Do I need to fill in another registration form for my number ? Again?

Best Regards,

Edwin

From: kictanet-bounces+eonchari=lynxbits.com@lists.kictanet.or.ke [mailto:kictanet-bounces+eonchari=lynxbits.com@lists.kictanet.or.ke] On Behalf Of Edwin Onchari
Sent: Monday, March 07, 2011 11:11 AM
To: Edwin
Cc: 'KICTAnet ICT Policy Discussions'
Subject: Re: [kictanet] Usage Reports from Safaricom for Prepaid Customers

Thanks Maryann, let me check it out

Best Regards,

Edwin

From: Maryann Michuki [mailto:MMichuki@Safaricom.co.ke]
Sent: Monday, March 07, 2011 11:05 AM
To: Edwin Onchari
Cc: KICTAnet ICT Policy Discussions
Subject: RE: [kictanet] Usage Reports from Safaricom for Prepaid Customers

Edwin,

Safaricom Web Self Care gives you access to information related to your mobile number

Access Safaricom Self Care on https://selfcare.safaricom.co.ke

Other features currently available are;

· PostPay Bill Enquiry

· Bill in Progress Enquiry

· PostPay Bill Downloads (PDF & Excel)

· PrePay Top-Up History

· Bonga Points Registration & Enrolment

· Bonga Points Accumulation History

· Bonga Points Non Merchandise Redemption

· Bonga Points Merchandise Redemption

· Bonga Points Redemption History

· Internet & Data settings via OTA

· Creation of Service Requests

· Email Feedback to Safaricom

Kind Regards,

Maryann

From: kictanet-bounces+mmichuki=safaricom.co.ke@lists.kictanet.or.ke [mailto:kictanet-bounces+mmichuki=safaricom.co.ke@lists.kictanet.or.ke] On Behalf Of Edwin Onchari
Sent: Monday, March 07, 2011 10:53 AM
To: Maryann Michuki
Cc: KICTAnet ICT Policy Discussions
Subject: [kictanet] Usage Reports from Safaricom for Prepaid Customers

Listers,

Is anyone aware, where on the Safaricom site I can access usage on my prepaid line. Lately, my faithful KSHS 100 weekly credit gets used up mighty fast. I would like to view the history on my account to ensure that I am not being ripped off somehow. Do any of the other Telkoms have this facility?

Edwin

Note:

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