Deteriorating Safaricom or simply broken systems??
Last evening I loaded KES 2,300 worth of credit on a Safaricom data line (0720 332211) and sent an sms to 446 to purchase a 300MB bundle. With their br0ken systems (the whole of yesterday) they could not allocate me the bundle immediately, even though they promptly deducted the KES 999. Because I could not get the confirmation of bundle allocation (CS kept telling me to wait for 20, 30, N minutes for the confirmation to come) I decided to just plugin the SIM card and use it, hoping the bundle had been allocated but only the confirmation sms was delayed. I ended up using KES 800 of my balance airtime after they deducted the KES 999 (instead of the bundle!!) and I got to know that only today when I called CS and they gave me the shocking news - you have only KES 500-and-something airtime on that line!! The whole of yesterday their system was broken down. I suffered the same during the day. I loaded 2500 on a different number and sent "activate" to 448 for a 1GB Bundle. I could not get the confirmation after about 10 minutes and called CS, who told me that they were experiencing problems and I should wait for about 2 hours. I had to buy 500 and top up and just use it like that without purchasing a bundle, while waiting for the 2+ hours... Is there a way for redress with Safaricom? They've literally stolen from me, by deducting my KES 999 and not allocating me the bundle "within the required time" (or isn't there something like this?), making me to use my reserved airtime instead! There must be better ways of dealing with this from Safaricom, or any other provider for that matter. It is simply not acceptable, and I do feel that when I buy a commodity (like the bundle) I should get it immediately, unless there is a condition that stipulates that the provider is at liberty to decide when to give it to me. I also believe that it's the obligation of the provider to notify me when they have a problem that would affect the services I buy from them. Safaricom, I want my money back, as small as it is! -- Best regards, Odhiambo WASHINGTON, Nairobi,KE +254733744121/+254722743223 _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ "If you have nothing good to say about someone, just shut up!." -- Lucky Dube -- Best regards, Odhiambo WASHINGTON, Nairobi,KE +254733744121/+254722743223 _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ "If you have nothing good to say about someone, just shut up!." -- Lucky Dube
Washington, I share your frustration. I experienced the same thing albeit with smaller amounts. When I called CS I was told that it could take up to 48 Hours for the bundle to be loaded, and no they could not refund the airtime. I was forced to purchase more airtime and use the KES. 8 out-of-bundle charges. To date I am not sure whether the bundle was ever allocated. Harry Karanja n Director n SoftLaw Limited n Genius Executive Centre n 15th Floor View Park Towers n Utalii Lane n Nairobi CBD n Tel: +254 20 342 225 From: kictanet-bounces+kairo=softlaw.co.ke@lists.kictanet.or.ke [mailto:kictanet-bounces+kairo=softlaw.co.ke@lists.kictanet.or.ke] On Behalf Of Odhiambo Washington Sent: Wednesday, August 25, 2010 2:22 PM To: kairo@softlaw.co.ke Cc: KICTAnet ICT Policy Discussions Subject: [kictanet] Deteriorating Safaricom or simply broken systems?? Last evening I loaded KES 2,300 worth of credit on a Safaricom data line (0720 332211) and sent an sms to 446 to purchase a 300MB bundle. With their br0ken systems (the whole of yesterday) they could not allocate me the bundle immediately, even though they promptly deducted the KES 999. Because I could not get the confirmation of bundle allocation (CS kept telling me to wait for 20, 30, N minutes for the confirmation to come) I decided to just plugin the SIM card and use it, hoping the bundle had been allocated but only the confirmation sms was delayed. I ended up using KES 800 of my balance airtime after they deducted the KES 999 (instead of the bundle!!) and I got to know that only today when I called CS and they gave me the shocking news - you have only KES 500-and-something airtime on that line!! The whole of yesterday their system was broken down. I suffered the same during the day. I loaded 2500 on a different number and sent "activate" to 448 for a 1GB Bundle. I could not get the confirmation after about 10 minutes and called CS, who told me that they were experiencing problems and I should wait for about 2 hours. I had to buy 500 and top up and just use it like that without purchasing a bundle, while waiting for the 2+ hours... Is there a way for redress with Safaricom? They've literally stolen from me, by deducting my KES 999 and not allocating me the bundle "within the required time" (or isn't there something like this?), making me to use my reserved airtime instead! There must be better ways of dealing with this from Safaricom, or any other provider for that matter. It is simply not acceptable, and I do feel that when I buy a commodity (like the bundle) I should get it immediately, unless there is a condition that stipulates that the provider is at liberty to decide when to give it to me. I also believe that it's the obligation of the provider to notify me when they have a problem that would affect the services I buy from them. Safaricom, I want my money back, as small as it is! -- Best regards, Odhiambo WASHINGTON, Nairobi,KE +254733744121/+254722743223 _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ "If you have nothing good to say about someone, just shut up!." -- Lucky Dube -- Best regards, Odhiambo WASHINGTON, Nairobi,KE +254733744121/+254722743223 _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ "If you have nothing good to say about someone, just shut up!." -- Lucky Dube
I had similar experience last week with the 500sh bundle - it took almost 12 hours to activate and in the meantime about 400 sh of my airtime was chewed by the off-bundle rate... Brian On Wed, Aug 25, 2010 at 3:08 PM, Harry Karanja <kairo@softlaw.co.ke> wrote:
Washington,
I share your frustration. I experienced the same thing albeit with smaller amounts. When I called CS I was told that it could take up to 48 Hours for the bundle to be loaded, and no they could not refund the airtime. I was forced to purchase more airtime and use the KES. 8 out-of-bundle charges. To date I am not sure whether the bundle was ever allocated.
*Harry Karanja **n** **Director** **n** **SoftLaw Limited** **n** **Genius Executive Centre** **n** **15th Floor View Park Towers* * **n** **Utalii Lane** **n** **Nairobi CBD** **n** **Tel: +254 20 342 225** *
*From:* kictanet-bounces+kairo=softlaw.co.ke@lists.kictanet.or.ke [mailto: kictanet-bounces+kairo <kictanet-bounces%2Bkairo>=softlaw.co.ke@ lists.kictanet.or.ke] *On Behalf Of *Odhiambo Washington *Sent:* Wednesday, August 25, 2010 2:22 PM *To:* kairo@softlaw.co.ke *Cc:* KICTAnet ICT Policy Discussions *Subject:* [kictanet] Deteriorating Safaricom or simply broken systems??
Last evening I loaded KES 2,300 worth of credit on a Safaricom data line (0720 332211) and sent an sms to 446 to purchase a 300MB bundle. With their br0ken systems (the whole of yesterday) they could not allocate me the bundle immediately, even though they promptly deducted the KES 999. Because I could not get the confirmation of bundle allocation (CS kept telling me to wait for 20, 30, N minutes for the confirmation to come) I decided to just plugin the SIM card and use it, hoping the bundle had been allocated but only the confirmation sms was delayed.
I ended up using KES 800 of my balance airtime after they deducted the KES 999 (instead of the bundle!!) and I got to know that only today when I called CS and they gave me the shocking news - you have only KES 500-and-something airtime on that line!!
The whole of yesterday their system was broken down. I suffered the same during the day. I loaded 2500 on a different number and sent "activate" to 448 for a 1GB Bundle. I could not get the confirmation after about 10 minutes and called CS, who told me that they were experiencing problems and I should wait for about 2 hours. I had to buy 500 and top up and just use it like that without purchasing a bundle, while waiting for the 2+ hours...
Is there a way for redress with Safaricom? They've literally stolen from me, by deducting my KES 999 and not allocating me the bundle "within the required time" (or isn't there something like this?), making me to use my reserved airtime instead!
There must be better ways of dealing with this from Safaricom, or any other provider for that matter. It is simply not acceptable, and I do feel that when I buy a commodity (like the bundle) I should get it immediately, unless there is a condition that stipulates that the provider is at liberty to decide when to give it to me. I also believe that it's the obligation of the provider to notify me when they have a problem that would affect the services I buy from them.
Safaricom, I want my money back, as small as it is!
-- Best regards, Odhiambo WASHINGTON, Nairobi,KE +254733744121/+254722743223 _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ "If you have nothing good to say about someone, just shut up!." -- Lucky Dube
-- Best regards, Odhiambo WASHINGTON, Nairobi,KE +254733744121/+254722743223 _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ "If you have nothing good to say about someone, just shut up!." -- Lucky Dube
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Hmm - is someone from Safaricom looking into these matters? It is really frustrating waiting for the bundles and getting none.. Or being told you have received 300MB and it evaporates in a day or two with limited use! ===================== "The future belongs to those who believe the beauty of their dreams.". -- Eleanor Roosevelt From: kictanet-bounces+emuchiri=andestbites.com@lists.kictanet.or.ke [mailto:kictanet-bounces+emuchiri=andestbites.com@lists.kictanet.or.ke] On Behalf Of Brian Munyao Longwe Sent: Wednesday, August 25, 2010 3:24 PM To: emuchiri@andestbites.com Cc: KICTAnet ICT Policy Discussions Subject: Re: [kictanet] Deteriorating Safaricom or simply broken systems?? I had similar experience last week with the 500sh bundle - it took almost 12 hours to activate and in the meantime about 400 sh of my airtime was chewed by the off-bundle rate... Brian On Wed, Aug 25, 2010 at 3:08 PM, Harry Karanja <kairo@softlaw.co.ke> wrote: Washington, I share your frustration. I experienced the same thing albeit with smaller amounts. When I called CS I was told that it could take up to 48 Hours for the bundle to be loaded, and no they could not refund the airtime. I was forced to purchase more airtime and use the KES. 8 out-of-bundle charges. To date I am not sure whether the bundle was ever allocated. Harry Karanja n Director n SoftLaw Limited n Genius Executive Centre n 15th Floor View Park Towers n Utalii Lane n Nairobi CBD n Tel: +254 20 342 225 From: kictanet-bounces+kairo=softlaw.co.ke@lists.kictanet.or.ke [mailto:kictanet-bounces+kairo <mailto:kictanet-bounces%2Bkairo> =softlaw.co.ke@lists.kictanet.or.ke] On Behalf Of Odhiambo Washington Sent: Wednesday, August 25, 2010 2:22 PM To: kairo@softlaw.co.ke Cc: KICTAnet ICT Policy Discussions Subject: [kictanet] Deteriorating Safaricom or simply broken systems?? Last evening I loaded KES 2,300 worth of credit on a Safaricom data line (0720 332211) and sent an sms to 446 to purchase a 300MB bundle. With their br0ken systems (the whole of yesterday) they could not allocate me the bundle immediately, even though they promptly deducted the KES 999. Because I could not get the confirmation of bundle allocation (CS kept telling me to wait for 20, 30, N minutes for the confirmation to come) I decided to just plugin the SIM card and use it, hoping the bundle had been allocated but only the confirmation sms was delayed. I ended up using KES 800 of my balance airtime after they deducted the KES 999 (instead of the bundle!!) and I got to know that only today when I called CS and they gave me the shocking news - you have only KES 500-and-something airtime on that line!! The whole of yesterday their system was broken down. I suffered the same during the day. I loaded 2500 on a different number and sent "activate" to 448 for a 1GB Bundle. I could not get the confirmation after about 10 minutes and called CS, who told me that they were experiencing problems and I should wait for about 2 hours. I had to buy 500 and top up and just use it like that without purchasing a bundle, while waiting for the 2+ hours... Is there a way for redress with Safaricom? They've literally stolen from me, by deducting my KES 999 and not allocating me the bundle "within the required time" (or isn't there something like this?), making me to use my reserved airtime instead! There must be better ways of dealing with this from Safaricom, or any other provider for that matter. It is simply not acceptable, and I do feel that when I buy a commodity (like the bundle) I should get it immediately, unless there is a condition that stipulates that the provider is at liberty to decide when to give it to me. I also believe that it's the obligation of the provider to notify me when they have a problem that would affect the services I buy from them. Safaricom, I want my money back, as small as it is! -- Best regards, Odhiambo WASHINGTON, Nairobi,KE +254733744121/+254722743223 _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ "If you have nothing good to say about someone, just shut up!." -- Lucky Dube -- Best regards, Odhiambo WASHINGTON, Nairobi,KE +254733744121/+254722743223 _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ "If you have nothing good to say about someone, just shut up!." -- Lucky Dube _______________________________________________ kictanet mailing list kictanet@lists.kictanet.or.ke http://lists.kictanet.or.ke/mailman/listinfo/kictanet This message was sent to: blongwe@gmail.com Unsubscribe or change your options at http://lists.kictanet.or.ke/mailman/options/kictanet/blongwe%40gmail.com -- Brian Munyao Longwe e-mail: blongwe@gmail.com cell: + 254 722 518 744 blog : http://zinjlog.blogspot.com meta-blog: http://mashilingi.blogspot.com
I will investigate all the complaints here about this issue Kind Regards Michael Sent from my iPad On 25 Aug 2010, at 16:37, "ESTHER MUCHIRI" <emuchiri@andestbites.com> wrote:
Hmm – is someone from Safaricom looking into these matters? It is really frustrating waiting for the bundles and getting none…. Or being told you have received 300MB and it evaporates in a day or two with limited use!
=====================
"The future belongs to those who believe the beauty of their dreams.".
-- Eleanor Roosevelt
From: kictanet-bounces+emuchiri=andestbites.com@lists.kictanet.or.ke [mailto:kictanet-bounces+emuchiri=andestbites.com@lists.kictanet.or.ke] On Behalf Of Brian Munyao Longwe Sent: Wednesday, August 25, 2010 3:24 PM To: emuchiri@andestbites.com Cc: KICTAnet ICT Policy Discussions Subject: Re: [kictanet] Deteriorating Safaricom or simply broken systems??
I had similar experience last week with the 500sh bundle - it took almost 12 hours to activate and in the meantime about 400 sh of my airtime was chewed by the off-bundle rate...
Brian
On Wed, Aug 25, 2010 at 3:08 PM, Harry Karanja <kairo@softlaw.co.ke> wrote:
Washington,
I share your frustration. I experienced the same thing albeit with smaller amounts. When I called CS I was told that it could take up to 48 Hours for the bundle to be loaded, and no they could not refund the airtime. I was forced to purchase more airtime and use the KES. 8 out-of-bundle charges. To date I am not sure whether the bundle was ever allocated.
Harry Karanja n Director n SoftLaw Limited n Genius Executive Centre n 15th Floor View Park Towers n Utalii Lane n Nairobi CBD n Tel: +254 20 342 225
From: kictanet-bounces+kairo=softlaw.co.ke@lists.kictanet.or.ke [mailto:kictanet-bounces+kairo=softlaw.co.ke@lists.kictanet.or.ke] On Behalf Of Odhiambo Washington Sent: Wednesday, August 25, 2010 2:22 PM To: kairo@softlaw.co.ke Cc: KICTAnet ICT Policy Discussions Subject: [kictanet] Deteriorating Safaricom or simply broken systems??
Last evening I loaded KES 2,300 worth of credit on a Safaricom data line (0720 332211) and sent an sms to 446 to purchase a 300MB bundle. With their br0ken systems (the whole of yesterday) they could not allocate me the bundle immediately, even though they promptly deducted the KES 999. Because I could not get the confirmation of bundle allocation (CS kept telling me to wait for 20, 30, N minutes for the confirmation to come) I decided to just plugin the SIM card and use it, hoping the bundle had been allocated but only the confirmation sms was delayed.
I ended up using KES 800 of my balance airtime after they deducted the KES 999 (instead of the bundle!!) and I got to know that only today when I called CS and they gave me the shocking news - you have only KES 500-and-something airtime on that line!!
The whole of yesterday their system was broken down. I suffered the same during the day. I loaded 2500 on a different number and sent "activate" to 448 for a 1GB Bundle. I could not get the confirmation after about 10 minutes and called CS, who told me that they were experiencing problems and I should wait for about 2 hours. I had to buy 500 and top up and just use it like that without purchasing a bundle, while waiting for the 2+ hours...
Is there a way for redress with Safaricom? They've literally stolen from me, by deducting my KES 999 and not allocating me the bundle "within the required time" (or isn't there something like this?), making me to use my reserved airtime instead!
There must be better ways of dealing with this from Safaricom, or any other provider for that matter. It is simply not acceptable, and I do feel that when I buy a commodity (like the bundle) I should get it immediately, unless there is a condition that stipulates that the provider is at liberty to decide when to give it to me. I also believe that it's the obligation of the provider to notify me when they have a problem that would affect the services I buy from them.
Safaricom, I want my money back, as small as it is!
-- Best regards, Odhiambo WASHINGTON, Nairobi,KE +254733744121/+254722743223 _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ "If you have nothing good to say about someone, just shut up!." -- Lucky Dube
-- Best regards, Odhiambo WASHINGTON, Nairobi,KE +254733744121/+254722743223 _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ "If you have nothing good to say about someone, just shut up!." -- Lucky Dube
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I will look into this urgently Kind Regards Michael Sent from my iPad On 25 Aug 2010, at 14:25, "Odhiambo Washington" <odhiambo@gmail.com> wrote:
Last evening I loaded KES 2,300 worth of credit on a Safaricom data line (0720 332211) and sent an sms to 446 to purchase a 300MB bundle. With their br0ken systems (the whole of yesterday) they could not allocate me the bundle immediately, even though they promptly deducted the KES 999. Because I could not get the confirmation of bundle allocation (CS kept telling me to wait for 20, 30, N minutes for the confirmation to come) I decided to just plugin the SIM card and use it, hoping the bundle had been allocated but only the confirmation sms was delayed.
I ended up using KES 800 of my balance airtime after they deducted the KES 999 (instead of the bundle!!) and I got to know that only today when I called CS and they gave me the shocking news - you have only KES 500-and-something airtime on that line!!
The whole of yesterday their system was broken down. I suffered the same during the day. I loaded 2500 on a different number and sent "activate" to 448 for a 1GB Bundle. I could not get the confirmation after about 10 minutes and called CS, who told me that they were experiencing problems and I should wait for about 2 hours. I had to buy 500 and top up and just use it like that without purchasing a bundle, while waiting for the 2+ hours...
Is there a way for redress with Safaricom? They've literally stolen from me, by deducting my KES 999 and not allocating me the bundle "within the required time" (or isn't there something like this?), making me to use my reserved airtime instead!
There must be better ways of dealing with this from Safaricom, or any other provider for that matter. It is simply not acceptable, and I do feel that when I buy a commodity (like the bundle) I should get it immediately, unless there is a condition that stipulates that the provider is at liberty to decide when to give it to me. I also believe that it's the obligation of the provider to notify me when they have a problem that would affect the services I buy from them.
Safaricom, I want my money back, as small as it is!
-- Best regards, Odhiambo WASHINGTON, Nairobi,KE +254733744121/+254722743223 _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ "If you have nothing good to say about someone, just shut up!." -- Lucky Dube
-- Best regards, Odhiambo WASHINGTON, Nairobi,KE +254733744121/+254722743223 _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ "If you have nothing good to say about someone, just shut up!." -- Lucky Dube _______________________________________________ kictanet mailing list kictanet@lists.kictanet.or.ke http://lists.kictanet.or.ke/mailman/listinfo/kictanet
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Dear Michael, Thank you for your response on this. I would also like to note that I have been unable to check the balance on my bambanet/usb 3g bundle all of today - whenever I send a request I get the following response: (2/2) re expiry date Sorry to burden you with these mundane and rather trivial issues but it would be good if you had some of your personnel empowered to respond directly to these kind of consumer issues so that you can focus on the big picture. Regards, Brian On Wed, Aug 25, 2010 at 9:22 PM, Michael Joseph <MJoseph@safaricom.co.ke>wrote:
I will look into this urgently
Kind Regards
Michael
Sent from my iPad
On 25 Aug 2010, at 14:25, "Odhiambo Washington" <odhiambo@gmail.com> wrote:
Last evening I loaded KES 2,300 worth of credit on a Safaricom data line (0720 332211) and sent an sms to 446 to purchase a 300MB bundle. With their br0ken systems (the whole of yesterday) they could not allocate me the bundle immediately, even though they promptly deducted the KES 999. Because I could not get the confirmation of bundle allocation (CS kept telling me to wait for 20, 30, N minutes for the confirmation to come) I decided to just plugin the SIM card and use it, hoping the bundle had been allocated but only the confirmation sms was delayed.
I ended up using KES 800 of my balance airtime after they deducted the KES 999 (instead of the bundle!!) and I got to know that only today when I called CS and they gave me the shocking news - you have only KES 500-and-something airtime on that line!!
The whole of yesterday their system was broken down. I suffered the same during the day. I loaded 2500 on a different number and sent "activate" to 448 for a 1GB Bundle. I could not get the confirmation after about 10 minutes and called CS, who told me that they were experiencing problems and I should wait for about 2 hours. I had to buy 500 and top up and just use it like that without purchasing a bundle, while waiting for the 2+ hours...
Is there a way for redress with Safaricom? They've literally stolen from me, by deducting my KES 999 and not allocating me the bundle "within the required time" (or isn't there something like this?), making me to use my reserved airtime instead!
There must be better ways of dealing with this from Safaricom, or any other provider for that matter. It is simply not acceptable, and I do feel that when I buy a commodity (like the bundle) I should get it immediately, unless there is a condition that stipulates that the provider is at liberty to decide when to give it to me. I also believe that it's the obligation of the provider to notify me when they have a problem that would affect the services I buy from them.
Safaricom, I want my money back, as small as it is!
-- Best regards, Odhiambo WASHINGTON, Nairobi,KE +254733744121/+254722743223 _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ "If you have nothing good to say about someone, just shut up!." -- Lucky Dube
-- Best regards, Odhiambo WASHINGTON, Nairobi,KE +254733744121/+254722743223 _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ "If you have nothing good to say about someone, just shut up!." -- Lucky Dube
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On Wed, Aug 25, 2010 at 11:01 PM, Brian Munyao Longwe <blongwe@gmail.com>wrote:
Dear Michael,
Thank you for your response on this. I would also like to note that I have been unable to check the balance on my bambanet/usb 3g bundle all of today - whenever I send a request I get the following response:
(2/2) re expiry date
Sorry to burden you with these mundane and rather trivial issues but it would be good if you had some of your personnel empowered to respond directly to these kind of consumer issues so that you can focus on the big picture.
Hi Brian, I beg to disagree with your supposition that these are "mundane and rather trivial issues". Safaricom does not sell vegetables at Gikomba, nor Mandazi at Kibera. This is their core business and if anything goes wrong with these, as one Harry Truman, put it decades ago, the buck stops with one, Michael Joseph! PS: MJ - Thank you so much for taking up this issue. -- Best regards, Odhiambo WASHINGTON, Nairobi,KE +254733744121/+254722743223 _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ "If you have nothing good to say about someone, just shut up!." -- Lucky Dube
Hi Washington, On Thu, Aug 26, 2010 at 10:39 AM, Odhiambo Washington <odhiambo@gmail.com>wrote:
Hi Brian,
I beg to disagree with your supposition that these are "mundane and rather trivial issues". Safaricom does not sell vegetables at Gikomba, nor Mandazi at Kibera. This is their core business and if anything goes wrong with these, as one Harry Truman, put it decades ago, the buck stops with one, Michael Joseph!
PS: MJ - Thank you so much for taking up this issue.
Both you and I have run online service operations - these kind of issues do *not* need the CEO to spend his time on - unless things have deteriorated to abyssmal levels. Nevertheless his attention is much appreciated. B
On Thu, Aug 26, 2010 at 10:45 AM, Brian Munyao Longwe <blongwe@gmail.com>wrote:
Hi Washington,
On Thu, Aug 26, 2010 at 10:39 AM, Odhiambo Washington <odhiambo@gmail.com>wrote:
Hi Brian,
I beg to disagree with your supposition that these are "mundane and rather trivial issues". Safaricom does not sell vegetables at Gikomba, nor Mandazi at Kibera. This is their core business and if anything goes wrong with these, as one Harry Truman, put it decades ago, the buck stops with one, Michael Joseph!
PS: MJ - Thank you so much for taking up this issue.
Both you and I have run online service operations - these kind of issues do *not* need the CEO to spend his time on - unless things have deteriorated to abyssmal levels.
Nevertheless his attention is much appreciated.
I am happy to report that after MJ's intervention, Safaricom has * "indemnified"* me on the case(s) that I complained about. To be precise, I got refunds for the amounts used "out-of-bundle" when their systems delayed in allocating me the bundles I had purchased. I'd also like to publicly acknowledge their apologies, received from Muthoni Karimi and Jack Siperia. I feel much better now, as a Safaricom customer, because I have been treated right, thanks to MJ. -- Best regards, Odhiambo WASHINGTON, Nairobi,KE +254733744121/+254722743223 _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ "If you have nothing good to say about someone, just shut up!." -- Lucky Dube
Good for you Odhiambo at least you got refund. Wouldn't it be honorable for Safaricom to do the same to all clients who went through the same problem? Just a thought. I have been waiting since yesterday to get a technical report after spending 1500 kenya shillinga and getting no bundle. Just a thought On 8/26/10, Odhiambo Washington <odhiambo@gmail.com> wrote:
On Thu, Aug 26, 2010 at 10:45 AM, Brian Munyao Longwe <blongwe@gmail.com>wrote:
Hi Washington,
On Thu, Aug 26, 2010 at 10:39 AM, Odhiambo Washington <odhiambo@gmail.com>wrote:
Hi Brian,
I beg to disagree with your supposition that these are "mundane and rather trivial issues". Safaricom does not sell vegetables at Gikomba, nor Mandazi at Kibera. This is their core business and if anything goes wrong with these, as one Harry Truman, put it decades ago, the buck stops with one, Michael Joseph!
PS: MJ - Thank you so much for taking up this issue.
Both you and I have run online service operations - these kind of issues do *not* need the CEO to spend his time on - unless things have deteriorated to abyssmal levels.
Nevertheless his attention is much appreciated.
I am happy to report that after MJ's intervention, Safaricom has * "indemnified"* me on the case(s) that I complained about. To be precise, I got refunds for the amounts used "out-of-bundle" when their systems delayed in allocating me the bundles I had purchased.
I'd also like to publicly acknowledge their apologies, received from Muthoni Karimi and Jack Siperia.
I feel much better now, as a Safaricom customer, because I have been treated right, thanks to MJ.
-- Best regards, Odhiambo WASHINGTON, Nairobi,KE +254733744121/+254722743223 _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ "If you have nothing good to say about someone, just shut up!." -- Lucky Dube
-- Sent from my mobile device Cecilia Matanga Programme Officer Africa i-Parliaments Action Plan UNDESA Nairobi - Kenya Mobile : +254-718568154 Telephone : +254-20-374 9892/3 Fax : +254-20-374 9894
Wash, Good for you and to Edith three days ago. But I think what Dr. Muliaro and others were saying is that there needs to be institutional "systems" in place to guarantee that "Wanjiku" (who has ZERO access to MJ) can also enjoy the same response and intervention. It is about building a whole ecosystem that involves the Operator's Customer Care Services, The Regulator, Competitors and ofcourse an informed citizenry (consumer). A failure in any of the above entities will cause a failure in the whole service industry... walu. --- On Thu, 8/26/10, Odhiambo Washington <odhiambo@gmail.com> wrote: From: Odhiambo Washington <odhiambo@gmail.com> Subject: Re: [kictanet] Deteriorating Safaricom or simply broken systems?? To: jwalu@yahoo.com Cc: "KICTAnet ICT Policy Discussions" <kictanet@lists.kictanet.or.ke> Date: Thursday, August 26, 2010, 1:37 PM On Thu, Aug 26, 2010 at 10:45 AM, Brian Munyao Longwe <blongwe@gmail.com> wrote: Hi Washington, On Thu, Aug 26, 2010 at 10:39 AM, Odhiambo Washington <odhiambo@gmail.com> wrote: Hi Brian, I beg to disagree with your supposition that these are "mundane and rather trivial issues". Safaricom does not sell vegetables at Gikomba, nor Mandazi at Kibera. This is their core business and if anything goes wrong with these, as one Harry Truman, put it decades ago, the buck stops with one, Michael Joseph! PS: MJ - Thank you so much for taking up this issue. Both you and I have run online service operations - these kind of issues do *not* need the CEO to spend his time on - unless things have deteriorated to abyssmal levels. Nevertheless his attention is much appreciated. I am happy to report that after MJ's intervention, Safaricom has "indemnified" me on the case(s) that I complained about. To be precise, I got refunds for the amounts used "out-of-bundle" when their systems delayed in allocating me the bundles I had purchased. I'd also like to publicly acknowledge their apologies, received from Muthoni Karimi and Jack Siperia. I feel much better now, as a Safaricom customer, because I have been treated right, thanks to MJ. -- Best regards, Odhiambo WASHINGTON, Nairobi,KE +254733744121/+254722743223 _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ "If you have nothing good to say about someone, just shut up!." -- Lucky Dube -----Inline Attachment Follows----- _______________________________________________ kictanet mailing list kictanet@lists.kictanet.or.ke http://lists.kictanet.or.ke/mailman/listinfo/kictanet This message was sent to: jwalu@yahoo.com Unsubscribe or change your options at http://lists.kictanet.or.ke/mailman/options/kictanet/jwalu%40yahoo.com
I wish the way we are demanding excellent service from the Telecoms, is the way we were offering services to our clients in our respective fields of expertise, may we be lecturers, government civil servants, private sector, e.t.c Being the devil's advocate, Actually Safaricom is a cut above the rest. Though we should also push them towards excellence On 26 August 2010 12:57, Walubengo J <jwalu@yahoo.com> wrote:
Wash,
Good for you and to Edith three days ago. But I think what Dr. Muliaro and others were saying is that there needs to be institutional "systems" in place to guarantee that "Wanjiku" (who has ZERO access to MJ) can also enjoy the same response and intervention.
It is about building a whole ecosystem that involves the Operator's Customer Care Services, The Regulator, Competitors and ofcourse an informed citizenry (consumer). A failure in any of the above entities will cause a failure in the whole service industry...
walu.
--- On *Thu, 8/26/10, Odhiambo Washington <odhiambo@gmail.com>* wrote:
From: Odhiambo Washington <odhiambo@gmail.com> Subject: Re: [kictanet] Deteriorating Safaricom or simply broken systems?? To: jwalu@yahoo.com Cc: "KICTAnet ICT Policy Discussions" <kictanet@lists.kictanet.or.ke> Date: Thursday, August 26, 2010, 1:37 PM
On Thu, Aug 26, 2010 at 10:45 AM, Brian Munyao Longwe <blongwe@gmail.com<http://mc/compose?to=blongwe@gmail.com>
wrote:
Hi Washington,
On Thu, Aug 26, 2010 at 10:39 AM, Odhiambo Washington <odhiambo@gmail.com<http://mc/compose?to=odhiambo@gmail.com>
wrote:
Hi Brian,
I beg to disagree with your supposition that these are "mundane and rather trivial issues". Safaricom does not sell vegetables at Gikomba, nor Mandazi at Kibera. This is their core business and if anything goes wrong with these, as one Harry Truman, put it decades ago, the buck stops with one, Michael Joseph!
PS: MJ - Thank you so much for taking up this issue.
Both you and I have run online service operations - these kind of issues do *not* need the CEO to spend his time on - unless things have deteriorated to abyssmal levels.
Nevertheless his attention is much appreciated.
I am happy to report that after MJ's intervention, Safaricom has * "indemnified"* me on the case(s) that I complained about. To be precise, I got refunds for the amounts used "out-of-bundle" when their systems delayed in allocating me the bundles I had purchased.
I'd also like to publicly acknowledge their apologies, received from Muthoni Karimi and Jack Siperia.
I feel much better now, as a Safaricom customer, because I have been treated right, thanks to MJ.
-- Best regards, Odhiambo WASHINGTON, Nairobi,KE +254733744121/+254722743223 _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ "If you have nothing good to say about someone, just shut up!." -- Lucky Dube
-----Inline Attachment Follows-----
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-- ______________________ twitter.com/lordmwesh transworldAfrica.com <http://transworldafrica.com/> | Fluent in computing kenya.or.ke | The Kenya we know
Thanks for that comment. I, for one, would be happy if all those shouting-about-abuse telco users would stop aspiring to maim or kill me in traffic, just as I'd appreciate it if we could get public transport to stop trying to maim and kill me in traffic. Excellence all around - or perhaps just respect for minimum rules and courtesy for starters. (and note: it goes without saying that if your funds are deducted, you should get the equivalent services or a refund. I'm not disputing that for a second). On 26 August 2010 13:19, lordmwesh <lordmwesh@gmail.com> wrote:
I wish the way we are demanding excellent service from the Telecoms, is the way we were offering services to our clients in our respective fields of expertise, may we be lecturers, government civil servants, private sector, e.t.c
Being the devil's advocate, Actually Safaricom is a cut above the rest.
Though we should also push them towards excellence
On 26 August 2010 12:57, Walubengo J <jwalu@yahoo.com> wrote:
Wash,
Good for you and to Edith three days ago. But I think what Dr. Muliaro and others were saying is that there needs to be institutional "systems" in place to guarantee that "Wanjiku" (who has ZERO access to MJ) can also enjoy the same response and intervention.
It is about building a whole ecosystem that involves the Operator's Customer Care Services, The Regulator, Competitors and ofcourse an informed citizenry (consumer). A failure in any of the above entities will cause a failure in the whole service industry...
walu.
--- On *Thu, 8/26/10, Odhiambo Washington <odhiambo@gmail.com>* wrote:
From: Odhiambo Washington <odhiambo@gmail.com> Subject: Re: [kictanet] Deteriorating Safaricom or simply broken systems?? To: jwalu@yahoo.com Cc: "KICTAnet ICT Policy Discussions" <kictanet@lists.kictanet.or.ke> Date: Thursday, August 26, 2010, 1:37 PM
On Thu, Aug 26, 2010 at 10:45 AM, Brian Munyao Longwe <blongwe@gmail.com<http://mc/compose?to=blongwe@gmail.com>
wrote:
Hi Washington,
On Thu, Aug 26, 2010 at 10:39 AM, Odhiambo Washington < odhiambo@gmail.com <http://mc/compose?to=odhiambo@gmail.com>> wrote:
Hi Brian,
I beg to disagree with your supposition that these are "mundane and rather trivial issues". Safaricom does not sell vegetables at Gikomba, nor Mandazi at Kibera. This is their core business and if anything goes wrong with these, as one Harry Truman, put it decades ago, the buck stops with one, Michael Joseph!
PS: MJ - Thank you so much for taking up this issue.
Both you and I have run online service operations - these kind of issues do *not* need the CEO to spend his time on - unless things have deteriorated to abyssmal levels.
Nevertheless his attention is much appreciated.
I am happy to report that after MJ's intervention, Safaricom has * "indemnified"* me on the case(s) that I complained about. To be precise, I got refunds for the amounts used "out-of-bundle" when their systems delayed in allocating me the bundles I had purchased.
I'd also like to publicly acknowledge their apologies, received from Muthoni Karimi and Jack Siperia.
I feel much better now, as a Safaricom customer, because I have been treated right, thanks to MJ.
-- Best regards, Odhiambo WASHINGTON, Nairobi,KE +254733744121/+254722743223 _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ "If you have nothing good to say about someone, just shut up!." -- Lucky Dube
-----Inline Attachment Follows-----
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-- ______________________ twitter.com/lordmwesh transworldAfrica.com <http://transworldafrica.com/> | Fluent in computing kenya.or.ke | The Kenya we know
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-- Andrea Bohnstedt Publisher +254 720 960 322 www.ratio-magazine.com
Afternoon, I believe CCK should continuously monitor all providers to ensure Kenyans are not being robbed from in broad daylight - just as is happening to me and am sure many other YU subscribers. Yesterday morning I was shocked that a call attempt to a Safaricom number that was mteja was billed for 2 whole shillings!! To make matters worse, the print a nice summary of the call for you ie; Tarriff charges: 5cents/second Call duration: 26s Cost of call: 1.73 Balance: xxxx First of all, even if I was to be charged for the call that did not go through, 26x5=1.30. This I then realised happens to all calls I make thus making me loose an average of 3 shillings from all calls I made since then. Fraud?! R On 26 August 2010 12:57, Walubengo J <jwalu@yahoo.com> wrote:
Wash,
Good for you and to Edith three days ago. But I think what Dr. Muliaro and others were saying is that there needs to be institutional "systems" in place to guarantee that "Wanjiku" (who has ZERO access to MJ) can also enjoy the same response and intervention.
It is about building a whole ecosystem that involves the Operator's Customer Care Services, The Regulator, Competitors and ofcourse an informed citizenry (consumer). A failure in any of the above entities will cause a failure in the whole service industry...
walu.
--- On *Thu, 8/26/10, Odhiambo Washington <odhiambo@gmail.com>* wrote:
From: Odhiambo Washington <odhiambo@gmail.com> Subject: Re: [kictanet] Deteriorating Safaricom or simply broken systems?? To: jwalu@yahoo.com Cc: "KICTAnet ICT Policy Discussions" <kictanet@lists.kictanet.or.ke> Date: Thursday, August 26, 2010, 1:37 PM
On Thu, Aug 26, 2010 at 10:45 AM, Brian Munyao Longwe <blongwe@gmail.com<http://mc/compose?to=blongwe@gmail.com>
wrote:
Hi Washington,
On Thu, Aug 26, 2010 at 10:39 AM, Odhiambo Washington <odhiambo@gmail.com<http://mc/compose?to=odhiambo@gmail.com>
wrote:
Hi Brian,
I beg to disagree with your supposition that these are "mundane and rather trivial issues". Safaricom does not sell vegetables at Gikomba, nor Mandazi at Kibera. This is their core business and if anything goes wrong with these, as one Harry Truman, put it decades ago, the buck stops with one, Michael Joseph!
PS: MJ - Thank you so much for taking up this issue.
Both you and I have run online service operations - these kind of issues do *not* need the CEO to spend his time on - unless things have deteriorated to abyssmal levels.
Nevertheless his attention is much appreciated.
I am happy to report that after MJ's intervention, Safaricom has * "indemnified"* me on the case(s) that I complained about. To be precise, I got refunds for the amounts used "out-of-bundle" when their systems delayed in allocating me the bundles I had purchased.
I'd also like to publicly acknowledge their apologies, received from Muthoni Karimi and Jack Siperia.
I feel much better now, as a Safaricom customer, because I have been treated right, thanks to MJ.
-- Best regards, Odhiambo WASHINGTON, Nairobi,KE +254733744121/+254722743223 _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ "If you have nothing good to say about someone, just shut up!." -- Lucky Dube
-----Inline Attachment Follows-----
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Got excited when I received a call from CC thinking oh am getting my shillings back, but alas he wasd calling to tell me that I should never proceed to use a service without getting a confirmation first. So yes I did send a message to activate for bundles but I should have waited for 48hours for confirmation. So it seems we not all so lucky Odhiambo. I bought a service I didn't get but instead was given one I didn't want? I then wonder.... On 8/26/10, Odhiambo Washington <odhiambo@gmail.com> wrote:
On Thu, Aug 26, 2010 at 10:45 AM, Brian Munyao Longwe <blongwe@gmail.com>wrote:
Hi Washington,
On Thu, Aug 26, 2010 at 10:39 AM, Odhiambo Washington <odhiambo@gmail.com>wrote:
Hi Brian,
I beg to disagree with your supposition that these are "mundane and rather trivial issues". Safaricom does not sell vegetables at Gikomba, nor Mandazi at Kibera. This is their core business and if anything goes wrong with these, as one Harry Truman, put it decades ago, the buck stops with one, Michael Joseph!
PS: MJ - Thank you so much for taking up this issue.
Both you and I have run online service operations - these kind of issues do *not* need the CEO to spend his time on - unless things have deteriorated to abyssmal levels.
Nevertheless his attention is much appreciated.
I am happy to report that after MJ's intervention, Safaricom has * "indemnified"* me on the case(s) that I complained about. To be precise, I got refunds for the amounts used "out-of-bundle" when their systems delayed in allocating me the bundles I had purchased.
I'd also like to publicly acknowledge their apologies, received from Muthoni Karimi and Jack Siperia.
I feel much better now, as a Safaricom customer, because I have been treated right, thanks to MJ.
-- Best regards, Odhiambo WASHINGTON, Nairobi,KE +254733744121/+254722743223 _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ "If you have nothing good to say about someone, just shut up!." -- Lucky Dube
-- Sent from my mobile device Cecilia Matanga Programme Officer Africa i-Parliaments Action Plan UNDESA Nairobi - Kenya Mobile : +254-718568154 Telephone : +254-20-374 9892/3 Fax : +254-20-374 9894
I have never waited for that long but for a service provider to ask you to wait for 48 hrs is ridiculous. This is a service people are paying for dearly and not a favor. Could this be a question of demand outstretching the supply? Safaricom should be honest with its customers. Akich Kwach ----- Original Message ----- From: "Cecilia Matanga" <cecilia@parliaments.info> To: <kwach@archway-productions.com> Cc: "KICTAnet ICT Policy Discussions" <kictanet@lists.kictanet.or.ke> Sent: Thursday, August 26, 2010 1:46 PM Subject: Re: [kictanet] Deteriorating Safaricom or simply broken systems??
Got excited when I received a call from CC thinking oh am getting my shillings back, but alas he wasd calling to tell me that I should never proceed to use a service without getting a confirmation first. So yes I did send a message to activate for bundles but I should have waited for 48hours for confirmation. So it seems we not all so lucky Odhiambo. I bought a service I didn't get but instead was given one I didn't want? I then wonder....
On 8/26/10, Odhiambo Washington <odhiambo@gmail.com> wrote:
On Thu, Aug 26, 2010 at 10:45 AM, Brian Munyao Longwe <blongwe@gmail.com>wrote:
Hi Washington,
On Thu, Aug 26, 2010 at 10:39 AM, Odhiambo Washington <odhiambo@gmail.com>wrote:
Hi Brian,
I beg to disagree with your supposition that these are "mundane and rather trivial issues". Safaricom does not sell vegetables at Gikomba, nor Mandazi at Kibera. This is their core business and if anything goes wrong with these, as one Harry Truman, put it decades ago, the buck stops with one, Michael Joseph!
PS: MJ - Thank you so much for taking up this issue.
Both you and I have run online service operations - these kind of issues do *not* need the CEO to spend his time on - unless things have deteriorated to abyssmal levels.
Nevertheless his attention is much appreciated.
I am happy to report that after MJ's intervention, Safaricom has * "indemnified"* me on the case(s) that I complained about. To be precise, I got refunds for the amounts used "out-of-bundle" when their systems delayed in allocating me the bundles I had purchased.
I'd also like to publicly acknowledge their apologies, received from Muthoni Karimi and Jack Siperia.
I feel much better now, as a Safaricom customer, because I have been treated right, thanks to MJ.
-- Best regards, Odhiambo WASHINGTON, Nairobi,KE +254733744121/+254722743223 _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ "If you have nothing good to say about someone, just shut up!." -- Lucky Dube
-- Sent from my mobile device
Cecilia Matanga Programme Officer Africa i-Parliaments Action Plan UNDESA Nairobi - Kenya Mobile : +254-718568154 Telephone : +254-20-374 9892/3 Fax : +254-20-374 9894
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Hi all, Thankyou for allowing me to join your mailing list. I wish to contirbute to the discussion above dated august 6. Robert raised an issue which is of concern across board i.e., to all other stakeholders including some trainers, which is: The standard of training in IT in Kenya. I recall a meeting with Dr. Ndemo and Mr. Kukubo and others which proposed a taskforce to look into the issue of IT training in Kenya. As Dr. Ndemo puts it, an examining body must exist to ensure the syllabus coverage and skills imparted before any certification. This way, any employer or other stakeholder is assured of quality when engaging a certified graduate. KASNEB mandate has now been expanded to include accreditation of colleges that train for its examinations. Consequently, KASNEB has established a directorate to specifically address issues of accreditation in order to ensure quality training. The mandate of KASNEB is to develop syllabuses, conduct professional and technician examinations and certification of candidates in finance, accountancy, management, information technology among other related disciplines, a task it has handled well since 1969 (as Dr Ndemo cites the preference of CPA over other foreign accountancy examinations). The taskforce Walu mentions, of which I am also a member, was appointed by KASNEB. This taskforce was never meant to create or replicate a local version of ICDL but to come up with an end user basic skills or minimum computer literacy curriculum that not only addresses local needs but is also globally competitive. The taskforce commenced by addressing and researching on “What constitutes minimum computer literacy in Kenya?” Armed with the findings, the taskforce settled down to work coming up with a content that was presented to the various committees of KASNEB as per the procedure of developing a curriculum. By the way, Walu must have misconceived a challenge in the Board’s perception because the Board of KASNEB has been very supportive of the whole idea including the electronic system approach, and even provided a lot of input at various stages of the development of the curriculum. (Alex, you were a member of the taskforce. You can confirm). In fact, KASNEB is now in the final stages of the development of the curriculum, before releasing the content to a wider circle of stakeholders for their input. It is worthy to note that KASNEB is a service oriented, not for profit State Corporation and charges only administrative costs as fees hence the low cost Walu mentions. This supports Harry’s comment that money is not the issue and the concern of losing traditional income streams does not therefore arise. KASNEB is open to suggestions and positive critique and welcomes new ideas that are aimed at promoting professionalism in Kenya and beyond.
...thanx Captain(rtd) for the clarification. its just that sometimes when things move slightly slower than expected, one begins to wonder and speculate where the bottleneck maybe... we definitely need a solid "Examining Body" to anchor IT skill proficiency exams and in the absence of consensus from the multitude of (real and imagined) ICT bodies in Kenya, KASNEB is truly the best bet to get this off the ground. walu. --- On Mon, 8/30/10, J.R. Kirongothi <kirongothi@kasneb.or.ke> wrote: From: J.R. Kirongothi <kirongothi@kasneb.or.ke> Subject: Re: [kictanet] ICDL - I apologise(RESTRICTED ACCESS) To: jwalu@yahoo.com Cc: "KICTAnet ICT Policy Discussions" <kictanet@lists.kictanet.or.ke> Date: Monday, August 30, 2010, 11:46 AM Hi all, Thankyou for allowing me to join your mailing list. I wish to contirbute to the discussion above dated august 6. Robert raised an issue which is of concern across board i.e., to all other stakeholders including some trainers, which is: The standard of training in IT in Kenya. I recall a meeting with Dr. Ndemo and Mr. Kukubo and others which proposed a taskforce to look into the issue of IT training in Kenya. As Dr. Ndemo puts it, an examining body must exist to ensure the syllabus coverage and skills imparted before any certification. This way, any employer or other stakeholder is assured of quality when engaging a certified graduate. KASNEB mandate has now been expanded to include accreditation of colleges that train for its examinations. Consequently, KASNEB has established a directorate to specifically address issues of accreditation in order to ensure quality training. The mandate of KASNEB is to develop syllabuses, conduct professional and technician examinations and certification of candidates in finance, accountancy, management, information technology among other related disciplines, a task it has handled well since 1969 (as Dr Ndemo cites the preference of CPA over other foreign accountancy examinations). The taskforce Walu mentions, of which I am also a member, was appointed by KASNEB. This taskforce was never meant to create or replicate a local version of ICDL but to come up with an end user basic skills or minimum computer literacy curriculum that not only addresses local needs but is also globally competitive. The taskforce commenced by addressing and researching on “What constitutes minimum computer literacy in Kenya?” Armed with the findings, the taskforce settled down to work coming up with a content that was presented to the various committees of KASNEB as per the procedure of developing a curriculum. By the way, Walu must have misconceived a challenge in the Board’s perception because the Board of KASNEB has been very supportive of the whole idea including the electronic system approach, and even provided a lot of input at various stages of the development of the curriculum. (Alex, you were a member of the taskforce. You can confirm). In fact, KASNEB is now in the final stages of the development of the curriculum, before releasing the content to a wider circle of stakeholders for their input. It is worthy to note that KASNEB is a service oriented, not for profit State Corporation and charges only administrative costs as fees hence the low cost Walu mentions. This supports Harry’s comment that money is not the issue and the concern of losing traditional income streams does not therefore arise. KASNEB is open to suggestions and positive critique and welcomes new ideas that are aimed at promoting professionalism in Kenya and beyond. -----Inline Attachment Follows----- _______________________________________________ kictanet mailing list kictanet@lists.kictanet.or.ke http://lists.kictanet.or.ke/mailman/listinfo/kictanet This message was sent to: jwalu@yahoo.com Unsubscribe or change your options at http://lists.kictanet.or.ke/mailman/options/kictanet/jwalu%40yahoo.com
Thanks Bw Kirongothi for the update. My only concern is that KASNEB has all along been known for accountancy and secretaries courses to the extent that very few of us would want to associate it with ICT courses. I can bet that may be the reason why not many people will be keen to take up the courses (ICDL or otherwise) when offered under the the umbrella of KASNEB. On this note I would be glad to know how successful the certificate/ diploma courses introduced by KASNEB about 5 years have been to date. As a trainer of a few years (since Walu and co employed me somewhere), and knowing our people, I can only see the solution being in a separate ICT Certification body. There was some attempt by the Late Dr John Onunga. Also Computer Society of Kenya did something! I guess this time round, Paul Kukubo (ICT Board) and team should take the lead. Perhaps work with Min of Higher Education and Dr Ndemo's Ministry and Computer Society of Kenya This should translate to some equivalent of KASNEB, established through an Act of Parliament! If too complex, I would think PS Ndemo, working with ICT MPs like Eng. Rege, MP, review the ICT Board Act and include the component of examination and certification in ICT. My two cents Clement ________________________________ From: J.R. Kirongothi <kirongothi@kasneb.or.ke> To: c_nyandiere@yahoo.com Cc: KICTAnet ICT Policy Discussions <kictanet@lists.kictanet.or.ke> Sent: Mon, August 30, 2010 9:46:13 AM Subject: Re: [kictanet] ICDL - I apologise(RESTRICTED ACCESS) Hi all,
Thankyou for allowing me to join your mailing list. I wish to contirbute to the discussion above dated august 6.
Robert raised an issue which is of concern across board i.e., to all other stakeholders including some trainers, which is: The standard of training in IT in Kenya. I recall a meeting with Dr. Ndemo and Mr. Kukubo and others which proposed a taskforce to look into the issue of IT training in Kenya. As Dr. Ndemo puts it, an examining body must exist to ensure the syllabus coverage and skills imparted before any certification. This way, any employer or other stakeholder is assured of quality when engaging a certified graduate. KASNEB mandate has now been expanded to include accreditation of colleges that train for its examinations. Consequently, KASNEB has established a directorate to specifically address issues of accreditation in order to ensure quality training. The mandate of KASNEB is to develop syllabuses, conduct professional and technician examinations and certification of candidates in finance, accountancy, management, information technology among other related disciplines, a task it has handled well since 1969 (as Dr Ndemo cites the preference of CPA over other foreign accountancy examinations).
The taskforce Walu mentions, of which I am also a member, was appointed by KASNEB. This taskforce was never meant to create or replicate a local version of ICDL but to come up with an end user basic skills or minimum computer literacy curriculum that not only addresses local needs but is also globally competitive. The taskforce commenced by addressing and researching on “What constitutes minimum computer literacy in Kenya?” Armed with the findings, the taskforce settled down to work coming up with a content that was presented to the various committees of KASNEB as per the procedure of developing a curriculum. By the way, Walu must have misconceived a challenge in the Board’s perception because the Board of KASNEB has been very supportive of the whole idea including the electronic system approach, and even provided a lot of input at various stages of the development of the curriculum. (Alex, you were a member of the taskforce. You can confirm). In fact, KASNEB is now in the final stages of the development of the curriculum, before releasing the content to a wider circle of stakeholders for their input. It is worthy to note that KASNEB is a service oriented, not for profit State Corporation and charges only administrative costs as fees hence the low cost Walu mentions. This supports Harry’s comment that money is not the issue and the concern of losing traditional income streams does not therefore arise.
KASNEB is open to suggestions and positive critique and welcomes new ideas that are aimed at promoting professionalism in Kenya and beyond.
@Clemo, I dont have the actual numbers of graduates of the CICT (Certified Information Communication Technologist, http://www.kasneb.or.ke/cict.htm) exam set by KASNEB but am aware that the first few graduates completed the program 1yr ago. Their IT program is fashioned along the CPA model in that it tries to be "technical" as opposed to being "academic"...which is a good thing since in this country everyone is scrambling for a degree and subsequently expecting to be a "Manager" rather than a "Worker"...this will ultimately create an imbalance in the labor market similar to having more "Architects" than "Contractors" say in the building industry. As to the debate of whether KASNEB is the rightful place to domicile this IT program has been forever a contentious issue which I was avoiding. My (biased) opinion has been that KASNEB is an Examination "factory" with tested systems and structures to produce exams at this professional/skill level. It is therefore easy for them to leverage on this systems to offer the market a credible exam in IT. The issue of how can "accountants" set an IT exam does not arise because the Exams are actually set and moderated by IT professionals in the industry. KASNEB simply provides the legal framework and infrastructure for delivery of the same. walu. --- On Mon, 8/30/10, CLEM NYANDIERE <c_nyandiere@yahoo.com> wrote: From: CLEM NYANDIERE <c_nyandiere@yahoo.com> Subject: Re: [kictanet] ICDL - I apologise(RESTRICTED ACCESS) To: jwalu@yahoo.com Cc: "KICTAnet ICT Policy Discussions" <kictanet@lists.kictanet.or.ke> Date: Monday, August 30, 2010, 12:45 PM Thanks Bw Kirongothi for the update. My only concern is that KASNEB has all along been known for accountancy and secretaries courses to the extent that very few of us would want to associate it with ICT courses. I can bet that may be the reason why not many people will be keen to take up the courses (ICDL or otherwise) when offered under the the umbrella of KASNEB. On this note I would be glad to know how successful the certificate/ diploma courses introduced by KASNEB about 5 years have been to date. As a trainer of a few years (since Walu and co employed me somewhere), and knowing our people, I can only see the solution being in a separate ICT Certification body. There was some attempt by the Late Dr John Onunga. Also Computer Society of Kenya did something! I guess this time round, Paul Kukubo (ICT Board) and team should take the lead. Perhaps work with Min of Higher Education and Dr Ndemo's Ministry and Computer Society of Kenya This should translate to some equivalent of KASNEB, established through an Act of Parliament! If too complex, I would think PS Ndemo, working with ICT MPs like Eng. Rege, MP, review the ICT Board Act and include the component of examination and certification in ICT. My two cents Clement From: J.R. Kirongothi <kirongothi@kasneb.or.ke> To: c_nyandiere@yahoo.com Cc: KICTAnet ICT Policy Discussions <kictanet@lists.kictanet.or.ke> Sent: Mon, August 30, 2010 9:46:13 AM Subject: Re: [kictanet] ICDL - I apologise(RESTRICTED ACCESS) Hi all, Thankyou for allowing me to join your mailing list. I wish to contirbute to the discussion above dated august 6. Robert raised an issue which is of concern across board i.e., to all other stakeholders including some trainers, which is: The standard of training in IT in Kenya. I recall a meeting with Dr. Ndemo and Mr. Kukubo and others which proposed a taskforce to look into the issue of IT training in Kenya. As Dr. Ndemo puts it, an examining body must exist to ensure the syllabus coverage and skills imparted before any certification. This way, any employer or other stakeholder is assured of quality when engaging a certified graduate. KASNEB mandate has now been expanded to include accreditation of colleges that train for its examinations. Consequently, KASNEB has established a directorate to specifically address issues of accreditation in order to ensure quality training. The mandate of KASNEB is to develop syllabuses, conduct professional and technician examinations and certification of candidates in finance, accountancy, management, information technology among other related disciplines, a task it has handled well since 1969 (as Dr Ndemo cites the preference of CPA over other foreign accountancy examinations). The taskforce Walu mentions, of which I am also a member, was appointed by KASNEB. This taskforce was never meant to create or replicate a local version of ICDL but to come up with an end user basic skills or minimum computer literacy curriculum that not only addresses local needs but is also globally competitive. The taskforce commenced by addressing and researching on “What constitutes minimum computer literacy in Kenya?” Armed with the findings, the taskforce settled down to work coming up with a content that was presented to the various committees of KASNEB as per the procedure of developing a curriculum. By the way, Walu must have misconceived a challenge in the Board’s perception because the Board of KASNEB has been very supportive of the whole idea including the electronic system approach, and even provided a lot of input at various stages of the development of the curriculum. (Alex, you were a member of the taskforce. You can confirm). In fact, KASNEB is now in the final stages of the development of the curriculum, before releasing the content to a wider circle of stakeholders for their input. It is worthy to note that KASNEB is a service oriented, not for profit State Corporation and charges only administrative costs as fees hence the low cost Walu mentions. This supports Harry’s comment that money is not the issue and the concern of losing traditional income streams does not therefore arise. KASNEB is open to suggestions and positive critique and welcomes new ideas that are aimed at promoting professionalism in Kenya and beyond. -----Inline Attachment Follows----- _______________________________________________ kictanet mailing list kictanet@lists.kictanet.or.ke http://lists.kictanet.or.ke/mailman/listinfo/kictanet This message was sent to: jwalu@yahoo.com Unsubscribe or change your options at http://lists.kictanet.or.ke/mailman/options/kictanet/jwalu%40yahoo.com
The KASNEB name shall be changed to accommodate more professionals in their mandate to something like Kenya Accountants, Secretaries, and Computers National Examinations Board ... KasCneb So that any computer specialist doing their exams does not feel left out Just a thought On 1 September 2010 14:00, Walubengo J <jwalu@yahoo.com> wrote:
@Clemo,
I dont have the actual numbers of graduates of the CICT (Certified Information Communication Technologist, http://www.kasneb.or.ke/cict.htm) exam set by KASNEB but am aware that the first few graduates completed the program 1yr ago. Their IT program is fashioned along the CPA model in that it tries to be "technical" as opposed to being "academic"...which is a good thing since in this country everyone is scrambling for a degree and subsequently expecting to be a "Manager" rather than a "Worker"...this will ultimately create an imbalance in the labor market similar to having more "Architects" than "Contractors" say in the building industry.
As to the debate of whether KASNEB is the rightful place to domicile this IT program has been forever a contentious issue which I was avoiding. My (biased) opinion has been that KASNEB is an Examination "factory" with tested systems and structures to produce exams at this professional/skill level. It is therefore easy for them to leverage on this systems to offer the market a credible exam in IT. The issue of how can "accountants" set an IT exam does not arise because the Exams are actually set and moderated by IT professionals in the industry. KASNEB simply provides the legal framework and infrastructure for delivery of the same.
walu. --- On *Mon, 8/30/10, CLEM NYANDIERE <c_nyandiere@yahoo.com>* wrote:
From: CLEM NYANDIERE <c_nyandiere@yahoo.com> Subject: Re: [kictanet] ICDL - I apologise(RESTRICTED ACCESS) To: jwalu@yahoo.com Cc: "KICTAnet ICT Policy Discussions" <kictanet@lists.kictanet.or.ke> Date: Monday, August 30, 2010, 12:45 PM
Thanks Bw Kirongothi for the update.
My only concern is that KASNEB has all along been known for accountancy and secretaries courses to the extent that very few of us would want to associate it with ICT courses. I can bet that may be the reason why not many people will be keen to take up the courses (ICDL or otherwise) when offered under the the umbrella of KASNEB. On this note I would be glad to know how successful the certificate/ diploma courses introduced by KASNEB about 5 years have been to date.
As a trainer of a few years (since Walu and co employed me somewhere), and knowing our people, I can only see the solution being in a separate ICT Certification body. There was some attempt by the Late Dr John Onunga. Also Computer Society of Kenya did something! I guess this time round, Paul Kukubo (ICT Board) and team should take the lead. Perhaps work with Min of Higher Education and Dr Ndemo's Ministry and Computer Society of Kenya This should translate to some equivalent of KASNEB, established through an Act of Parliament! If too complex, I would think PS Ndemo, working with ICT MPs like Eng. Rege, MP, review the ICT Board Act and include the component of examination and certification in ICT.
My two cents
Clement
------------------------------ *From:* J.R. Kirongothi <kirongothi@kasneb.or.ke> *To:* c_nyandiere@yahoo.com *Cc:* KICTAnet ICT Policy Discussions <kictanet@lists.kictanet.or.ke> *Sent:* Mon, August 30, 2010 9:46:13 AM *Subject:* Re: [kictanet] ICDL - I apologise(RESTRICTED ACCESS)
Hi all,
Thankyou for allowing me to join your mailing list. I wish to contirbute to the discussion above dated august 6.
Robert raised an issue which is of concern across board i.e., to all other stakeholders including some trainers, which is: T*he standard of training in IT in Kenya*. I recall a meeting with Dr. Ndemo and Mr. Kukubo and others which proposed a taskforce to look into the issue of IT training in Kenya. As Dr. Ndemo puts it, an examining body must exist to ensure the syllabus coverage and skills imparted before any certification. This way, any employer or other stakeholder is assured of quality when engaging a certified graduate. KASNEB mandate has now been expanded to include accreditation of colleges that train for its examinations. Consequently, KASNEB has established a directorate to specifically address issues of accreditation in order to ensure quality training. The mandate of KASNEB is to develop syllabuses, conduct professional and technician examinations and certification of candidates in finance, accountancy, management, information technology among other related disciplines, a task it has handled well since 1969 (as Dr Ndemo cites the preference of CPA over other foreign accountancy examinations).
The taskforce Walu mentions, of which I am also a member, was appointed by KASNEB. This taskforce was never meant to create or replicate a local version of ICDL but to come up with an end user basic skills or minimum computer literacy curriculum that not only addresses local needs but is also globally competitive. The taskforce commenced by addressing and researching on “What constitutes minimum computer literacy in Kenya?” Armed with the findings, the taskforce settled down to work coming up with a content that was presented to the various committees of KASNEB as per the procedure of developing a curriculum. By the way, Walu must have misconceived a challenge in the Board’s perception because the Board of KASNEB has been very supportive of the whole idea including the electronic system approach, and even provided a lot of input at various stages of the development of the curriculum. (Alex, you were a member of the taskforce. You can confirm). In fact, KASNEB is now in the final stages of the development of the curriculum, before releasing the content to a wider circle of stakeholders for their input. It is worthy to note that KASNEB is a service oriented, not for profit State Corporation and charges only administrative costs as fees hence the low cost Walu mentions. This supports Harry’s comment that money is not the issue and the concern of losing traditional income streams does not therefore arise.
KASNEB is open to suggestions and positive critique and welcomes new ideas that are aimed at promoting professionalism in Kenya and beyond.
-----Inline Attachment Follows-----
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Hi, KASNEB needs a more generic name such as Professional Examining Board that can cover a wider spectrum over time and also across the region. Regards Robert Yawe KAY System Technologies Ltd Phoenix House, 6th Floor P O Box 55806 Nairobi, 00200 Kenya Tel: +254722511225, +254202010696 ________________________________ From: lordmwesh <lordmwesh@gmail.com> To: robertyawe@yahoo.co.uk Cc: KICTAnet ICT Policy Discussions <kictanet@lists.kictanet.or.ke> Sent: Wed, 1 September, 2010 14:54:43 Subject: Re: [kictanet] ICDL - I apologise-KASNEB and ICTs The KASNEB name shall be changed to accommodate more professionals in their mandate to something like Kenya Accountants, Secretaries, and Computers National Examinations Board ... KasCneb So that any computer specialist doing their exams does not feel left out Just a thought On 1 September 2010 14:00, Walubengo J <jwalu@yahoo.com> wrote:
@Clemo,
I dont have the actual numbers of graduates of the CICT (Certified Information Communication Technologist, http://www.kasneb.or.ke/cict.htm) exam set by KASNEB but am aware that the first few graduates completed the program 1yr ago. Their IT program is fashioned along the CPA model in that it tries to be "technical" as opposed to being "academic"...which is a good thing since in this country everyone is scrambling for a degree and subsequently expecting to be a "Manager" rather than a "Worker"...this will ultimately create an imbalance in the labor market similar to having more "Architects" than "Contractors" say in the building industry.
As to the debate of whether KASNEB is the rightful place to domicile this IT program has been forever a contentious issue which I was avoiding. My (biased) opinion has been that KASNEB is an Examination "factory" with tested systems and structures to produce exams at this professional/skill level. It is therefore easy for them to leverage on this systems to offer the market a credible exam in IT. The issue of how can "accountants" set an IT exam does not arise because the Exams are actually set and moderated by IT professionals in the industry. KASNEB simply provides the legal framework and infrastructure for delivery of the same.
walu. --- On Mon, 8/30/10, CLEM NYANDIERE <c_nyandiere@yahoo.com> wrote:
From: CLEM NYANDIERE <c_nyandiere@yahoo.com> Subject: Re: [kictanet] ICDL - I apologise(RESTRICTED ACCESS) To: jwalu@yahoo.com Cc: "KICTAnet ICT Policy Discussions" <kictanet@lists.kictanet.or.ke> Date: Monday, August 30, 2010, 12:45 PM
Thanks Bw Kirongothi for the update.
My only concern is that KASNEB has all along been known for accountancy and secretaries courses to the extent that very few of us would want to associate it with ICT courses. I can bet that may be the reason why not many people will be keen to take up the courses (ICDL or otherwise) when offered under the the umbrella of KASNEB. On this note I would be glad to know how successful the certificate/ diploma courses introduced by KASNEB about 5 years have been to date.
As a trainer of a few years (since Walu and co employed me somewhere), and knowing our people, I can only see the solution being in a separate ICT Certification body. There was some attempt by the Late Dr John Onunga. Also Computer Society of Kenya did something! I guess this time round, Paul Kukubo (ICT Board) and team should take the lead. Perhaps work with Min of Higher Education and Dr Ndemo's Ministry and Computer Society of Kenya This should translate to some equivalent of KASNEB, established through an Act of Parliament! If too complex, I would think PS Ndemo, working with ICT MPs like Eng. Rege, MP, review the ICT Board Act and include the component of examination and certification in ICT.
My two cents
Clement
From: J.R. Kirongothi <kirongothi@kasneb.or.ke>
To: c_nyandiere@yahoo.com Cc: KICTAnet ICT Policy Discussions <kictanet@lists.kictanet.or.ke> Sent: Mon, August 30, 2010 9:46:13 AM Subject: Re: [kictanet] ICDL - I apologise(RESTRICTED ACCESS)
Hi all,
Thankyou for allowing me to join your mailing list. I wish to contirbute to the discussion above dated august 6.
Robert raised an issue which is of concern across board i.e., to all other stakeholders including some trainers, which is: The standard of training in IT in Kenya. I recall a meeting with Dr. Ndemo and Mr. Kukubo and others which proposed a taskforce to look into the issue of IT training in Kenya. As Dr. Ndemo puts it, an examining body must exist to ensure the syllabus coverage and skills imparted before any certification. This way, any employer or other stakeholder is assured of quality when engaging a certified graduate. KASNEB mandate has now been expanded to include accreditation of colleges that train for its examinations. Consequently, KASNEB has established a directorate to specifically address issues of accreditation in order to ensure quality training. The mandate of KASNEB is to develop syllabuses, conduct professional and technician examinations and certification of candidates in finance, accountancy, management, information technology among other related disciplines, a task it has handled well since 1969 (as Dr Ndemo cites the preference of CPA over other foreign accountancy examinations).
The taskforce Walu mentions, of which I am also a member, was appointed by KASNEB. This taskforce was never meant to create or replicate a local version of ICDL but to come up with an end user basic skills or minimum computer literacy curriculum that not only addresses local needs but is also globally competitive. The taskforce commenced by addressing and researching on “What constitutes minimum computer literacy in Kenya?” Armed with the findings, the taskforce settled down to work coming up with a content that was presented to the various committees of KASNEB as per the procedure of developing a curriculum. By the way, Walu must have misconceived a challenge in the Board’s perception because the Board of KASNEB has been very supportive of the whole idea including the electronic system approach, and even provided a lot of input at various stages of the development of the curriculum. (Alex, you were a member of the taskforce. You can confirm). In fact, KASNEB is now in the final stages of the development of the curriculum, before releasing the content to a wider circle of stakeholders for their input. It is worthy to note that KASNEB is a service oriented, not for profit State Corporation and charges only administrative costs as fees hence the low cost Walu mentions. This supports Harry’s comment that money is not the issue and the concern of losing traditional income streams does not therefore arise.
KASNEB is open to suggestions and positive critique and welcomes new ideas that are aimed at promoting professionalism in Kenya and beyond.
-----Inline Attachment Follows-----
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This message was sent to: jwalu@yahoo.com Unsubscribe or change your options at http://lists.kictanet.or.ke/mailman/options/kictanet/jwalu%40yahoo.com
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Hi, The back and forth of meetings, seminars, task forces and unturned rocks is not helping as every day that we continue to participate in talk shops Kenyans are being fleeced by unscrupulous institutions and organisations are suffering from low productivity. However peculiar we might be as Kenyans lets appreciate that we do not always have to recreate the wheel. I again plead with PS Ndemo please unleash the whip and lets get the country moving forward this talk shops will never shutdown they will also be a new task force to be formed to try and test which is the ideal shape for a wheel, it is round. KASNEB can continue with their activities but in the mean time we need to know if the accountant we recruit can actually tell the difference between a value and a label in an electronic spreadsheet, in the same way that I now what he has mastered in accounting by the CPA level we need the same kind of clarity with his/hers IT proficiency. On the posting on how is KASNEB placed on the issue of ICT proficiency training and certification I strongly believe they are adequately placed, if they can test the abilities of an accountant which is a skill that can crush an organisation I see no reason why we should doubt their capability in certifying on ICT. No company ever went burst because the secretary could not do a mail merge. Regards Robert Yawe KAY System Technologies Ltd Phoenix House, 6th Floor P O Box 55806 Nairobi, 00200 Kenya Tel: +254722511225, +254202010696 ________________________________ From: J.R. Kirongothi <kirongothi@kasneb.or.ke> To: robertyawe@yahoo.co.uk Cc: KICTAnet ICT Policy Discussions <kictanet@lists.kictanet.or.ke> Sent: Mon, 30 August, 2010 10:46:13 Subject: Re: [kictanet] ICDL - I apologise(RESTRICTED ACCESS) Hi all,
Thankyou for allowing me to join your mailing list. I wish to contirbute to the discussion above dated august 6.
Robert raised an issue which is of concern across board i.e., to all other stakeholders including some trainers, which is: The standard of training in IT in Kenya. I recall a meeting with Dr. Ndemo and Mr. Kukubo and others which proposed a taskforce to look into the issue of IT training in Kenya. As Dr. Ndemo puts it, an examining body must exist to ensure the syllabus coverage and skills imparted before any certification. This way, any employer or other stakeholder is assured of quality when engaging a certified graduate. KASNEB mandate has now been expanded to include accreditation of colleges that train for its examinations. Consequently, KASNEB has established a directorate to specifically address issues of accreditation in order to ensure quality training. The mandate of KASNEB is to develop syllabuses, conduct professional and technician examinations and certification of candidates in finance, accountancy, management, information technology among other related disciplines, a task it has handled well since 1969 (as Dr Ndemo cites the preference of CPA over other foreign accountancy examinations).
The taskforce Walu mentions, of which I am also a member, was appointed by KASNEB. This taskforce was never meant to create or replicate a local version of ICDL but to come up with an end user basic skills or minimum computer literacy curriculum that not only addresses local needs but is also globally competitive. The taskforce commenced by addressing and researching on “What constitutes minimum computer literacy in Kenya?” Armed with the findings, the taskforce settled down to work coming up with a content that was presented to the various committees of KASNEB as per the procedure of developing a curriculum. By the way, Walu must have misconceived a challenge in the Board’s perception because the Board of KASNEB has been very supportive of the whole idea including the electronic system approach, and even provided a lot of input at various stages of the development of the curriculum. (Alex, you were a member of the taskforce. You can confirm). In fact, KASNEB is now in the final stages of the development of the curriculum, before releasing the content to a wider circle of stakeholders for their input. It is worthy to note that KASNEB is a service oriented, not for profit State Corporation and charges only administrative costs as fees hence the low cost Walu mentions. This supports Harry’s comment that money is not the issue and the concern of losing traditional income streams does not therefore arise.
KASNEB is open to suggestions and positive critique and welcomes new ideas that are aimed at promoting professionalism in Kenya and beyond.
participants (14)
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Akich Kwach -
Andrea Bohnstedt -
Brian Munyao Longwe -
Cecilia Matanga -
CLEM NYANDIERE -
ESTHER MUCHIRI -
Harry Karanja -
J.R. Kirongothi -
Kevin K. Kamonye -
lordmwesh -
Michael Joseph -
Odhiambo Washington -
robert yawe -
Walubengo J