Hi Washington,
Hi Brian,
I beg to disagree with your supposition that these are "mundane and rather trivial issues". Safaricom does not sell vegetables at Gikomba, nor Mandazi at Kibera. This is their core business and if anything goes wrong with these, as one Harry Truman, put it decades ago, the buck stops with one, Michael Joseph!
PS: MJ - Thank you so much for taking up this issue.