On Thu, Aug 26, 2010 at 10:45 AM, Brian Munyao Longwe
<blongwe@gmail.com> wrote:
Hi Washington,
On Thu, Aug 26, 2010 at 10:39 AM, Odhiambo Washington
<odhiambo@gmail.com> wrote:
Hi Brian,
I beg to disagree with your supposition that these are "mundane and rather trivial issues". Safaricom does not sell vegetables at Gikomba, nor Mandazi at Kibera. This is their core business and if anything goes wrong with these, as one Harry Truman, put it decades ago, the buck stops with one, Michael Joseph!
PS: MJ - Thank you so much for taking up this issue.
Both you and I have run online service operations - these kind of issues do *not* need the CEO to spend his time on - unless things have deteriorated to abyssmal levels.
Nevertheless his attention is much appreciated.
I am happy to report that after MJ's intervention, Safaricom has "indemnified" me on the case(s) that I complained about. To be precise, I got refunds for the amounts used "out-of-bundle" when their systems delayed in allocating me the bundles I had purchased.
I'd also like to publicly acknowledge their apologies, received from Muthoni Karimi and Jack Siperia.
I feel much better now, as a Safaricom customer, because I have been treated right, thanks to MJ.