Internet Outage Tuesday Oct-13-2009
All: Does anyone know what happened to the Internet service yesterday. We had no service from Telkom or Safaricom here and I have heard that Wananchi and Zain were down. Surely an Internet outage -- especially a generalized one -- should be news. The Internet is not a luxury ... someone somewhere should inform stakeholders. And if the networks, ISPs won't communicate then surely the Government should. -Mw
Hallo Mwangi, I am not sure where you got your information from but based on monitoring tools statistics at the Kenya Internet Exchange Point none of the service providers you have listed had any problems. Kindly feel free to contact me offline (directly) for any further clarifications. Kind Regards, Fiona Asonga Ag. Chief Executive Officer Kenya Internet Exchange Point Tel: +254 20 2245 036 From: [email protected] [mailto:[email protected]] On Behalf Of Mwangi Wamae Sent: Wednesday, October 14, 2009 2:57 PM To: [email protected] Cc: KICTAnet ICT Policy Discussions Subject: [kictanet] Internet Outage Tuesday Oct-13-2009 All: Does anyone know what happened to the Internet service yesterday. We had no service from Telkom or Safaricom here and I have heard that Wananchi and Zain were down. Surely an Internet outage -- especially a generalized one -- should be news. The Internet is not a luxury ... someone somewhere should inform stakeholders. And if the networks, ISPs won't communicate then surely the Government should. -Mw -- This message has been scanned for viruses and dangerous content by <http://www.mailscanner.info/> MailScanner, and is believed to be clean. -- This message has been scanned for viruses and dangerous content by MailScanner, and is believed to be clean.
On Thu, Oct 15, 2009 at 2:12 PM, Fiona Asonga <[email protected]> wrote:
Hallo Mwangi,
I am not sure where you got your information from but based on monitoring tools statistics at the Kenya Internet Exchange Point none of the service providers you have listed had any problems.
Hi Fiona, Last night, while connected via Safaricom 3G, and working on a server hosted at KDN by one of the providers, I lost connection to that server at around 10-ish and could not even ping it, though it was and still is UP so there's some credibility to the allegation. -- Best regards, Odhiambo WASHINGTON, Nairobi,KE +254733744121/+254722743223 _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ "If you have nothing good to say about someone, just shut up!." -- Lucky Dube
Hallo Washington, There are a lot of factors to consider before public declarations can be made such as the internet was down be it from the ISPs or government. In your case there may have been last mile access challenges but that still does not imply that everyone using that particular operator was down. It is advisable to contact the specific operator technical support team for assistance since it could only be a particular area of service that is affected for various technical reasons. Regards Fiona Asonga Ag. Chief Executive Officer Kenya Internet Exchange Point Tel: +254 20 2245 036 From: Odhiambo Washington [mailto:[email protected]] Sent: Thursday, October 15, 2009 3:02 PM To: Fiona Asonga Cc: KICTAnet ICT Policy Discussions Subject: Re: [kictanet] Internet Outage Tuesday Oct-13-2009 On Thu, Oct 15, 2009 at 2:12 PM, Fiona Asonga <[email protected]> wrote: Hallo Mwangi, I am not sure where you got your information from but based on monitoring tools statistics at the Kenya Internet Exchange Point none of the service providers you have listed had any problems. Hi Fiona, Last night, while connected via Safaricom 3G, and working on a server hosted at KDN by one of the providers, I lost connection to that server at around 10-ish and could not even ping it, though it was and still is UP so there's some credibility to the allegation. -- Best regards, Odhiambo WASHINGTON, Nairobi,KE +254733744121/+254722743223 _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ "If you have nothing good to say about someone, just shut up!." -- Lucky Dube -- This message has been scanned for viruses and dangerous content by <http://www.mailscanner.info/> MailScanner, and is believed to be clean. -- This message has been scanned for viruses and dangerous content by MailScanner, and is believed to be clean.
On Thu, Oct 15, 2009 at 3:19 PM, Fiona Asonga <[email protected]> wrote:
Hallo Washington,
There are a lot of factors to consider before public declarations can be made such as the internet was down be it from the ISPs or government. In your case there may have been last mile access challenges but that still does not imply that everyone using that particular operator was down. It is advisable to contact the specific operator technical support team for assistance since it could only be a particular area of service that is affected for various technical reasons.
Hello Fiona, I completely concur with you on this. In my case, I just decided to go and sleep instead of calling them:-) -- Best regards, Odhiambo WASHINGTON, Nairobi,KE +254733744121/+254722743223 _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ "If you have nothing good to say about someone, just shut up!." -- Lucky Dube
Are these not “quality of Service Issues” that we should increasingly be paying more attention to? Eric Aligula Magolo, PhD Senior Analyst Infrastructure and Economic Services Division Kenya Institute for Public Policy Research and Analysis (KIPPRA) P.O. Box 56445, 00200 Nairobi, Kenya Telephone: +254-20-2719933/4 Fax: +254-20-2719951 E-mail: [email protected] <mailto:[email protected]> URL: www.kippra.org <http://www.kippra.org/> Proudly Kenyan “In the long history of the world, only a few generations have been granted the role of defending freedom in its hour of maximum danger. I do not shrink from this responsibility……….I welcome it.” John F. Kennedy "All that is necessary for evil to triumph is for good men to do nothing." Edmund Burke "Far better to dare mighty things, to win glorious triumphs, even though checkered by failure, than to take rank with those poor spirits who neither enjoy much nor suffer much, because they live in the gray twilight that knows not victory, nor defeat." Theodore Roosevelt "Ex Africa semper aliquid novi" From: [email protected] [mailto:[email protected]] On Behalf Of Odhiambo Washington Sent: Thursday, October 15, 2009 3:49 PM To: Eric Aligula Cc: KICTAnet ICT Policy Discussions Subject: Re: [kictanet] Internet Outage Tuesday Oct-13-2009 On Thu, Oct 15, 2009 at 3:19 PM, Fiona Asonga <[email protected]> wrote: Hallo Washington, There are a lot of factors to consider before public declarations can be made such as the internet was down be it from the ISPs or government. In your case there may have been last mile access challenges but that still does not imply that everyone using that particular operator was down. It is advisable to contact the specific operator technical support team for assistance since it could only be a particular area of service that is affected for various technical reasons. Hello Fiona, I completely concur with you on this. In my case, I just decided to go and sleep instead of calling them:-) -- Best regards, Odhiambo WASHINGTON, Nairobi,KE +254733744121/+254722743223 _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ "If you have nothing good to say about someone, just shut up!." -- Lucky Dube
Come to think of it, is there some government body or other such entity, public or otherwise, that monitors this sort of thing? Internet uptime and connectivity is pretty much a national resource now -- disrupting the internet or the mobile telephone networks will definitely have an impact on the country and economy. Is there anyone monitoring this? On Thu, Oct 15, 2009 at 3:02 PM, Odhiambo Washington <[email protected]>wrote:
On Thu, Oct 15, 2009 at 2:12 PM, Fiona Asonga <[email protected]> wrote:
Hallo Mwangi,
I am not sure where you got your information from but based on monitoring tools statistics at the Kenya Internet Exchange Point none of the service providers you have listed had any problems.
Hi Fiona,
Last night, while connected via Safaricom 3G, and working on a server hosted at KDN by one of the providers, I lost connection to that server at around 10-ish and could not even ping it, though it was and still is UP so there's some credibility to the allegation.
-- Best regards, Odhiambo WASHINGTON, Nairobi,KE +254733744121/+254722743223 _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ "If you have nothing good to say about someone, just shut up!." -- Lucky Dube
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Hallo Conrad, The Telecommunications Service Providers Association of Kenya set up, runs and manages the Kenya Internet Exchange Point as one of the many services it provides to operators. At the Kenya Internet Exchange Point we are able to . Monitor the levels of local internet traffic from connected members, . Monitor downtime . Can generate reports of how long a particular operator was down and whether the down time is as a result of equipment at the IXP or other operator location (Downtime of an operator at the KIXP implies that the local internet traffic is going out as international traffic then back into the country therefore some delay) . Monitor user behavior in terms of what users are doing online locally and periods when local internet is most used We also provide shared value add services to peering members that translate to a better experience for the consumer such as . Training members' technical staff on new peering standards and international best practices (We have a hands on training kit from one of our partners to facilitate this) . We have recently introduced shared online security monitoring tools for all peering members courtesy of a renown global online security experts . Peering members get global recognition to enable them peer directly to other IXPs such as London and Amsterdam . We also house the .ke, .net, .com, J-root, F-root and I-root servers or mirror instances We currently have 28 operators, government departments running key services online that require access by the general public and the Academic network are connected at the KIXP. You may contact me if you have any specific queries you may need answered. Kind Regards Fiona Asonga Chief Executive Officer Telecommunications Service Providers Association of Kenya/ Kenya Internet Exchange Point 14th Floor, Bruce House Standard Street Tel: +254 20 2245 036 "Industry voice in Telecommunications, Providing Policy and Direction within the Industry and Government" From: [email protected] [mailto:[email protected]] On Behalf Of Rad! Sent: Thursday, October 15, 2009 3:34 PM To: [email protected] Cc: KICTAnet ICT Policy Discussions Subject: Re: [kictanet] Internet Outage Tuesday Oct-13-2009 Come to think of it, is there some government body or other such entity, public or otherwise, that monitors this sort of thing? Internet uptime and connectivity is pretty much a national resource now -- disrupting the internet or the mobile telephone networks will definitely have an impact on the country and economy. Is there anyone monitoring this? On Thu, Oct 15, 2009 at 3:02 PM, Odhiambo Washington <[email protected]> wrote: On Thu, Oct 15, 2009 at 2:12 PM, Fiona Asonga <[email protected]> wrote: Hallo Mwangi, I am not sure where you got your information from but based on monitoring tools statistics at the Kenya Internet Exchange Point none of the service providers you have listed had any problems. Hi Fiona, Last night, while connected via Safaricom 3G, and working on a server hosted at KDN by one of the providers, I lost connection to that server at around 10-ish and could not even ping it, though it was and still is UP so there's some credibility to the allegation. -- Best regards, Odhiambo WASHINGTON, Nairobi,KE +254733744121/+254722743223 _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ "If you have nothing good to say about someone, just shut up!." -- Lucky Dube _______________________________________________ kictanet mailing list [email protected] http://lists.kictanet.or.ke/mailman/listinfo/kictanet This message was sent to: [email protected] Unsubscribe or change your options at http://lists.kictanet.or.ke/mailman/options/kictanet/conradakunga%40gmail.co m -- This message has been scanned for viruses and dangerous content by <http://www.mailscanner.info/> MailScanner, and is believed to be clean. __________ Information from ESET NOD32 Antivirus, version of virus signature database 4509 (20091015) __________ The message was checked by ESET NOD32 Antivirus. http://www.eset.com __________ Information from ESET NOD32 Antivirus, version of virus signature database 4510 (20091015) __________ The message was checked by ESET NOD32 Antivirus. http://www.eset.com -- This message has been scanned for viruses and dangerous content by MailScanner, and is believed to be clean.
Hi Fiona, While all of what you have said is true, the only uptime that you can monitor from KIXP (based on how I originally designed it) is uptime for operators/providers/members on their link to KIXP. In other words, there is now way of determining if their upstream/international connectivity is working or not. I believe that the initiator of this thread might have been referring to 'external' internet access as opposed to 'local' internet access. Best regards, Brian On Thu, Oct 15, 2009 at 5:27 PM, Fiona Asonga <[email protected]> wrote:
Hallo Conrad,
The Telecommunications Service Providers Association of Kenya set up, runs and manages the Kenya Internet Exchange Point as one of the many services it provides to operators. At the Kenya Internet Exchange Point we are able to
· Monitor the levels of local internet traffic from connected members,
· Monitor downtime
· Can generate reports of how long a particular operator was down and whether the down time is as a result of equipment at the IXP or other operator location (Downtime of an operator at the KIXP implies that the local internet traffic is going out as international traffic then back into the country therefore some delay)
· Monitor user behavior in terms of what users are doing online locally and periods when local internet is most used
We also provide shared value add services to peering members that translate to a better experience for the consumer such as
· Training members’ technical staff on new peering standards and international best practices (We have a hands on training kit from one of our partners to facilitate this)
· We have recently introduced shared online security monitoring tools for all peering members courtesy of a renown global online security experts
· Peering members get global recognition to enable them peer directly to other IXPs such as London and Amsterdam
· We also house the .ke, .net, .com, J-root, F-root and I-root servers or mirror instances
We currently have 28 operators, government departments running key services online that require access by the general public and the Academic network are connected at the KIXP.
You may contact me if you have any specific queries you may need answered.
Kind Regards
Fiona Asonga
Chief Executive Officer
Telecommunications Service Providers Association of Kenya/
Kenya Internet Exchange Point
14th Floor, Bruce House
Standard Street
Tel: +254 20 2245 036
*“Industry voice in Telecommunications, Providing Policy and Direction *
*within the Industry and Government”*
*From:* [email protected] [mailto: kictanet-bounces+tespok <kictanet-bounces%2Btespok>=tespok.co.ke@ lists.kictanet.or.ke] *On Behalf Of *Rad! *Sent:* Thursday, October 15, 2009 3:34 PM *To:* [email protected] *Cc:* KICTAnet ICT Policy Discussions *Subject:* Re: [kictanet] Internet Outage Tuesday Oct-13-2009
Come to think of it, is there some government body or other such entity, public or otherwise, that monitors this sort of thing? Internet uptime and connectivity is pretty much a national resource now -- disrupting the internet or the mobile telephone networks will definitely have an impact on the country and economy. Is there anyone monitoring this?
On Thu, Oct 15, 2009 at 3:02 PM, Odhiambo Washington <[email protected]> wrote:
On Thu, Oct 15, 2009 at 2:12 PM, Fiona Asonga <[email protected]> wrote:
Hallo Mwangi,
I am not sure where you got your information from but based on monitoring tools statistics at the Kenya Internet Exchange Point none of the service providers you have listed had any problems.
Hi Fiona,
Last night, while connected via Safaricom 3G, and working on a server hosted at KDN by one of the providers, I lost connection to that server at around 10-ish and could not even ping it, though it was and still is UP so there's some credibility to the allegation.
-- Best regards, Odhiambo WASHINGTON, Nairobi,KE +254733744121/+254722743223 _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ "If you have nothing good to say about someone, just shut up!." -- Lucky Dube
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This message was sent to: [email protected] Unsubscribe or change your options at http://lists.kictanet.or.ke/mailman/options/kictanet/conradakunga%40gmail.co...
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__________ Information from ESET NOD32 Antivirus, version of virus signature database 4509 (20091015) __________
The message was checked by ESET NOD32 Antivirus.
__________ Information from ESET NOD32 Antivirus, version of virus signature database 4510 (20091015) __________
The message was checked by ESET NOD32 Antivirus.
__________ Information from ESET NOD32 Antivirus, version of virus signature database 4510 (20091015) __________
The message was checked by ESET NOD32 Antivirus.
-- This message has been scanned for viruses and dangerous content by *MailScanner* <http://www.mailscanner.info/>, and is believed to be clean.
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This message was sent to: [email protected] Unsubscribe or change your options at http://lists.kictanet.or.ke/mailman/options/kictanet/blongwe%40gmail.com
-- Brian Munyao Longwe e-mail: [email protected] cell: + 254 722 518 744 blog : http://zinjlog.blogspot.com meta-blog: http://mashilingi.blogspot.com
Hallo Brian Mwangi was not specific about what traffic he was referring to but in his remarks below: "Does anyone know what happened to the Internet service yesterday. We had no service from Telkom or Safaricom here and I have heard that Wananchi and Zain were down. Surely an Internet outage -- especially a generalized one -- should be news. The Internet is not a luxury ... someone somewhere should inform stakeholders. And if the networks, ISPs won't communicate then surely the Government should." In view of the license established for the KIXP by CCK we don't handle international traffic. However by expecting serious action such as a statement on there being no internet service while there was be it from other operators just doesn't add up. Being that I was out of the office most of Tuesday therefore access internet via modem as opposed to the office LAN I didn't experience such a problem. That is why I again state; there are many factors that could affect connectivity at the last mile that must be considered. Am sure Brian as a someone who has been in the industry a long time you must be aware of what some of these may be. There are also many more operators licensed to provide internet licenses and they can't be ignore either. In other words, a blanket statement such as the one quoted above would do more harm than good. I appreciate the comments that Eric gave: "Are these not "quality of Service Issues" that we should increasingly be paying more attention to?" The quality of service will improve a lot if we can avoid such blanket statement and contacting the specific operator when an issue arises so as to be sure where the problem is. Brian as long as the traffic is flowing through we assist the operators by letting them know so that they can check their other locations/equipment. TESPOK is keen on addressing quality of service issues amongst the members and trying to get them to adhere to international best practices. Due to working as a team with the peering operators most technical teams are honest on where the problems are on their networks as they seek assistance is resolving some of the issues. However, the support of the end user by being clear on the issues affecting their experience is extremely important. I would propose that Mwangi clarifies what traffic seemed to have a problem. Fiona Asonga Chief Executive Officer Telecommunications Service Providers Association of Kenya/ Kenya Internet Exchange Point 14th Floor, Bruce House Standard Street Tel: +254 20 2245 036 "Industry voice in Telecommunications, Providing Policy and Direction within the Industry and Government" From: Brian Munyao Longwe [mailto:[email protected]] Sent: Thursday, October 15, 2009 5:42 PM To: Fiona Asonga Cc: KICTAnet ICT Policy Discussions Subject: Re: [kictanet] Internet Outage Tuesday Oct-13-2009 Hi Fiona, While all of what you have said is true, the only uptime that you can monitor from KIXP (based on how I originally designed it) is uptime for operators/providers/members on their link to KIXP. In other words, there is now way of determining if their upstream/international connectivity is working or not. I believe that the initiator of this thread might have been referring to 'external' internet access as opposed to 'local' internet access. Best regards, Brian On Thu, Oct 15, 2009 at 5:27 PM, Fiona Asonga <[email protected]> wrote: Hallo Conrad, The Telecommunications Service Providers Association of Kenya set up, runs and manages the Kenya Internet Exchange Point as one of the many services it provides to operators. At the Kenya Internet Exchange Point we are able to . Monitor the levels of local internet traffic from connected members, . Monitor downtime . Can generate reports of how long a particular operator was down and whether the down time is as a result of equipment at the IXP or other operator location (Downtime of an operator at the KIXP implies that the local internet traffic is going out as international traffic then back into the country therefore some delay) . Monitor user behavior in terms of what users are doing online locally and periods when local internet is most used We also provide shared value add services to peering members that translate to a better experience for the consumer such as . Training members' technical staff on new peering standards and international best practices (We have a hands on training kit from one of our partners to facilitate this) . We have recently introduced shared online security monitoring tools for all peering members courtesy of a renown global online security experts . Peering members get global recognition to enable them peer directly to other IXPs such as London and Amsterdam . We also house the .ke, .net, .com, J-root, F-root and I-root servers or mirror instances We currently have 28 operators, government departments running key services online that require access by the general public and the Academic network are connected at the KIXP. You may contact me if you have any specific queries you may need answered. Kind Regards Fiona Asonga Chief Executive Officer Telecommunications Service Providers Association of Kenya/ Kenya Internet Exchange Point 14th Floor, Bruce House Standard Street Tel: +254 20 2245 036 "Industry voice in Telecommunications, Providing Policy and Direction within the Industry and Government" From: [email protected] [mailto:kictanet-bounces+tespok <mailto:kictanet-bounces%2Btespok> [email protected]] On Behalf Of Rad! Sent: Thursday, October 15, 2009 3:34 PM To: [email protected] Cc: KICTAnet ICT Policy Discussions Subject: Re: [kictanet] Internet Outage Tuesday Oct-13-2009 Come to think of it, is there some government body or other such entity, public or otherwise, that monitors this sort of thing? Internet uptime and connectivity is pretty much a national resource now -- disrupting the internet or the mobile telephone networks will definitely have an impact on the country and economy. Is there anyone monitoring this? On Thu, Oct 15, 2009 at 3:02 PM, Odhiambo Washington <[email protected]> wrote: On Thu, Oct 15, 2009 at 2:12 PM, Fiona Asonga <[email protected]> wrote: Hallo Mwangi, I am not sure where you got your information from but based on monitoring tools statistics at the Kenya Internet Exchange Point none of the service providers you have listed had any problems. Hi Fiona, Last night, while connected via Safaricom 3G, and working on a server hosted at KDN by one of the providers, I lost connection to that server at around 10-ish and could not even ping it, though it was and still is UP so there's some credibility to the allegation. -- Best regards, Odhiambo WASHINGTON, Nairobi,KE +254733744121/+254722743223 _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ "If you have nothing good to say about someone, just shut up!." -- Lucky Dube _______________________________________________ kictanet mailing list [email protected] http://lists.kictanet.or.ke/mailman/listinfo/kictanet This message was sent to: [email protected] Unsubscribe or change your options at http://lists.kictanet.or.ke/mailman/options/kictanet/conradakunga%40gmail.co m -- This message has been scanned for viruses and dangerous content by <http://www.mailscanner.info/> MailScanner, and is believed to be clean. __________ Information from ESET NOD32 Antivirus, version of virus signature database 4509 (20091015) __________ The message was checked by ESET NOD32 Antivirus. http://www.eset.com __________ Information from ESET NOD32 Antivirus, version of virus signature database 4510 (20091015) __________ The message was checked by ESET NOD32 Antivirus. http://www.eset.com __________ Information from ESET NOD32 Antivirus, version of virus signature database 4510 (20091015) __________ The message was checked by ESET NOD32 Antivirus. http://www.eset.com -- This message has been scanned for viruses and dangerous content by <http://www.mailscanner.info/> MailScanner, and is believed to be clean. _______________________________________________ kictanet mailing list [email protected] http://lists.kictanet.or.ke/mailman/listinfo/kictanet This message was sent to: [email protected] Unsubscribe or change your options at http://lists.kictanet.or.ke/mailman/options/kictanet/blongwe%40gmail.com -- Brian Munyao Longwe e-mail: [email protected] cell: + 254 722 518 744 blog : http://zinjlog.blogspot.com meta-blog: http://mashilingi.blogspot.com -- This message has been scanned for viruses and dangerous content by <http://www.mailscanner.info/> MailScanner, and is believed to be clean. -- This message has been scanned for viruses and dangerous content by MailScanner, and is believed to be clean.
Hallo All In my second paragraph below it is not : "There are also many more operators licensed to provide internet licenses and they can't be ignore either." But There are also many more operators licensed to provide internet services and they can't be ignore either. Regards From: [email protected] [mailto:[email protected]] On Behalf Of Fiona Asonga Sent: Thursday, October 15, 2009 6:17 PM To: [email protected] Cc: 'KICTAnet ICT Policy Discussions' Subject: Re: [kictanet] Internet Outage Tuesday Oct-13-2009 Hallo Brian Mwangi was not specific about what traffic he was referring to but in his remarks below: "Does anyone know what happened to the Internet service yesterday. We had no service from Telkom or Safaricom here and I have heard that Wananchi and Zain were down. Surely an Internet outage -- especially a generalized one -- should be news. The Internet is not a luxury ... someone somewhere should inform stakeholders. And if the networks, ISPs won't communicate then surely the Government should." In view of the license established for the KIXP by CCK we don't handle international traffic. However by expecting serious action such as a statement on there being no internet service while there was be it from other operators just doesn't add up. Being that I was out of the office most of Tuesday therefore access internet via modem as opposed to the office LAN I didn't experience such a problem. That is why I again state; there are many factors that could affect connectivity at the last mile that must be considered. Am sure Brian as a someone who has been in the industry a long time you must be aware of what some of these may be. There are also many more operators licensed to provide internet licenses and they can't be ignore either. In other words, a blanket statement such as the one quoted above would do more harm than good. I appreciate the comments that Eric gave: "Are these not "quality of Service Issues" that we should increasingly be paying more attention to?" The quality of service will improve a lot if we can avoid such blanket statement and contacting the specific operator when an issue arises so as to be sure where the problem is. Brian as long as the traffic is flowing through we assist the operators by letting them know so that they can check their other locations/equipment. TESPOK is keen on addressing quality of service issues amongst the members and trying to get them to adhere to international best practices. Due to working as a team with the peering operators most technical teams are honest on where the problems are on their networks as they seek assistance is resolving some of the issues. However, the support of the end user by being clear on the issues affecting their experience is extremely important. I would propose that Mwangi clarifies what traffic seemed to have a problem. Fiona Asonga Chief Executive Officer Telecommunications Service Providers Association of Kenya/ Kenya Internet Exchange Point 14th Floor, Bruce House Standard Street Tel: +254 20 2245 036 "Industry voice in Telecommunications, Providing Policy and Direction within the Industry and Government" From: Brian Munyao Longwe [mailto:[email protected]] Sent: Thursday, October 15, 2009 5:42 PM To: Fiona Asonga Cc: KICTAnet ICT Policy Discussions Subject: Re: [kictanet] Internet Outage Tuesday Oct-13-2009 Hi Fiona, While all of what you have said is true, the only uptime that you can monitor from KIXP (based on how I originally designed it) is uptime for operators/providers/members on their link to KIXP. In other words, there is now way of determining if their upstream/international connectivity is working or not. I believe that the initiator of this thread might have been referring to 'external' internet access as opposed to 'local' internet access. Best regards, Brian On Thu, Oct 15, 2009 at 5:27 PM, Fiona Asonga <[email protected]> wrote: Hallo Conrad, The Telecommunications Service Providers Association of Kenya set up, runs and manages the Kenya Internet Exchange Point as one of the many services it provides to operators. At the Kenya Internet Exchange Point we are able to . Monitor the levels of local internet traffic from connected members, . Monitor downtime . Can generate reports of how long a particular operator was down and whether the down time is as a result of equipment at the IXP or other operator location (Downtime of an operator at the KIXP implies that the local internet traffic is going out as international traffic then back into the country therefore some delay) . Monitor user behavior in terms of what users are doing online locally and periods when local internet is most used We also provide shared value add services to peering members that translate to a better experience for the consumer such as . Training members' technical staff on new peering standards and international best practices (We have a hands on training kit from one of our partners to facilitate this) . We have recently introduced shared online security monitoring tools for all peering members courtesy of a renown global online security experts . Peering members get global recognition to enable them peer directly to other IXPs such as London and Amsterdam . We also house the .ke, .net, .com, J-root, F-root and I-root servers or mirror instances We currently have 28 operators, government departments running key services online that require access by the general public and the Academic network are connected at the KIXP. You may contact me if you have any specific queries you may need answered. Kind Regards Fiona Asonga Chief Executive Officer Telecommunications Service Providers Association of Kenya/ Kenya Internet Exchange Point 14th Floor, Bruce House Standard Street Tel: +254 20 2245 036 "Industry voice in Telecommunications, Providing Policy and Direction within the Industry and Government" From: [email protected] [mailto:kictanet-bounces+tespok <mailto:kictanet-bounces%2Btespok> [email protected]] On Behalf Of Rad! Sent: Thursday, October 15, 2009 3:34 PM To: [email protected] Cc: KICTAnet ICT Policy Discussions Subject: Re: [kictanet] Internet Outage Tuesday Oct-13-2009 Come to think of it, is there some government body or other such entity, public or otherwise, that monitors this sort of thing? Internet uptime and connectivity is pretty much a national resource now -- disrupting the internet or the mobile telephone networks will definitely have an impact on the country and economy. Is there anyone monitoring this? On Thu, Oct 15, 2009 at 3:02 PM, Odhiambo Washington <[email protected]> wrote: On Thu, Oct 15, 2009 at 2:12 PM, Fiona Asonga <[email protected]> wrote: Hallo Mwangi, I am not sure where you got your information from but based on monitoring tools statistics at the Kenya Internet Exchange Point none of the service providers you have listed had any problems. Hi Fiona, Last night, while connected via Safaricom 3G, and working on a server hosted at KDN by one of the providers, I lost connection to that server at around 10-ish and could not even ping it, though it was and still is UP so there's some credibility to the allegation. -- Best regards, Odhiambo WASHINGTON, Nairobi,KE +254733744121/+254722743223 _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ "If you have nothing good to say about someone, just shut up!." -- Lucky Dube _______________________________________________ kictanet mailing list [email protected] http://lists.kictanet.or.ke/mailman/listinfo/kictanet This message was sent to: [email protected] Unsubscribe or change your options at http://lists.kictanet.or.ke/mailman/options/kictanet/conradakunga%40gmail.co m -- This message has been scanned for viruses and dangerous content by <http://www.mailscanner.info/> MailScanner, and is believed to be clean. __________ Information from ESET NOD32 Antivirus, version of virus signature database 4509 (20091015) __________ The message was checked by ESET NOD32 Antivirus. http://www.eset.com __________ Information from ESET NOD32 Antivirus, version of virus signature database 4510 (20091015) __________ The message was checked by ESET NOD32 Antivirus. http://www.eset.com __________ Information from ESET NOD32 Antivirus, version of virus signature database 4510 (20091015) __________ The message was checked by ESET NOD32 Antivirus. http://www.eset.com -- This message has been scanned for viruses and dangerous content by <http://www.mailscanner.info/> MailScanner, and is believed to be clean. _______________________________________________ kictanet mailing list [email protected] http://lists.kictanet.or.ke/mailman/listinfo/kictanet This message was sent to: [email protected] Unsubscribe or change your options at http://lists.kictanet.or.ke/mailman/options/kictanet/blongwe%40gmail.com -- Brian Munyao Longwe e-mail: [email protected] cell: + 254 722 518 744 blog : http://zinjlog.blogspot.com meta-blog: http://mashilingi.blogspot.com -- This message has been scanned for viruses and dangerous content by <http://www.mailscanner.info/> MailScanner, and is believed to be clean. __________ Information from ESET NOD32 Antivirus, version of virus signature database 4510 (20091015) __________ The message was checked by ESET NOD32 Antivirus. http://www.eset.com __________ Information from ESET NOD32 Antivirus, version of virus signature database 4510 (20091015) __________ The message was checked by ESET NOD32 Antivirus. http://www.eset.com -- This message has been scanned for viruses and dangerous content by <http://www.mailscanner.info/> MailScanner, and is believed to be clean. -- This message has been scanned for viruses and dangerous content by MailScanner, and is believed to be clean.
Fiona, all, I am connected by several service providers - Telkom EVDO for movement, Safaricom at work and Zain blackberry. I could not connect and non of their customer service depts could say more than "technicians are looking into it." They all did say that they had received several calls on the issue. I still don't have an explanation of what happened. Even connecting at Java was a problem. There's an alarm bell that rings in my head everytime I hear someone quote their mandate in the face of a problem and with the communication below it rang again. KIXP is responsible for local traffic as I understand you below. Who gets the pin for international traffic? It occurs that I have never needed to ask this until now. Al Kags -----Original Message----- From: "Fiona Asonga" <[email protected]> Date: Thu, 15 Oct 2009 19:13:24 To: <[email protected]> Cc: 'KICTAnet ICT Policy Discussions'<[email protected]> Subject: Re: [kictanet] Internet Outage Tuesday Oct-13-2009 _______________________________________________ kictanet mailing list [email protected] http://lists.kictanet.or.ke/mailman/listinfo/kictanet This message was sent to: [email protected] Unsubscribe or change your options at http://lists.kictanet.or.ke/mailman/options/kictanet/alkags%40alkags.com
Fiona and others: I hope you're all having a nice Friday (Furahi-day?). I appreciate the time you put into responding to my query, however, I was not "crying wolf" -- what I noted as Waudo put it was "that a number of disparate users, having disparate services providers, reported Internet outage at roughly the same time". I have received confirmation from two operators -- Wananchi and Safaricom -- that they were down for at least part of Tuesday October 13, 2009 due to internal technical issues. Al Kags mentions that Zain was down too. The Telkom problem that I experienced was due to a malfunction of their equipment that is on our premises so we can disregard that. It turns out that it was likely a weird coincidence that all these operators had problems at the same time. As Brian Longwe said, all I wanted was COMMUNICATION from my service providers, absent that I take these disparate data points and I assume that there is a general problem. (Although there is a very real question about how they can communicate with me if I have no connectivity, but let's abstract away from that now.) That said I have learned a lot about how Internet traffic is managed in Kenya from this tread. Again thank you very much everyone. -Mw On Fri, Oct 16, 2009 at 8:51 AM, Al Kags <[email protected]> wrote:
Fiona, all,
I am connected by several service providers - Telkom EVDO for movement, Safaricom at work and Zain blackberry. I could not connect and non of their customer service depts could say more than "technicians are looking into it." They all did say that they had received several calls on the issue.
I still don't have an explanation of what happened. Even connecting at Java was a problem.
There's an alarm bell that rings in my head everytime I hear someone quote their mandate in the face of a problem and with the communication below it rang again.
KIXP is responsible for local traffic as I understand you below. Who gets the pin for international traffic? It occurs that I have never needed to ask this until now.
Al Kags
-----Original Message----- From: "Fiona Asonga" <[email protected]> Date: Thu, 15 Oct 2009 19:13:24 To: <[email protected]> Cc: 'KICTAnet ICT Policy Discussions'<[email protected]> Subject: Re: [kictanet] Internet Outage Tuesday Oct-13-2009
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This message was sent to: [email protected] Unsubscribe or change your options at http://lists.kictanet.or.ke/mailman/options/kictanet/alkags%40alkags.com
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My Telkom Orange ADSL has been down for over 10 hours now. Still down. As mentioned by others, maybe something good is about to happen. SMM via Zain On 10/16/09, Mwangi Wamae <[email protected]> wrote:
Fiona and others:
I hope you're all having a nice Friday (Furahi-day?). I appreciate the time you put into responding to my query, however, I was not "crying wolf" -- what I noted as Waudo put it was "that a number of disparate users, having disparate services providers, reported Internet outage at roughly the same time".
I have received confirmation from two operators -- Wananchi and Safaricom -- that they were down for at least part of Tuesday October 13, 2009 due to internal technical issues. Al Kags mentions that Zain was down too. The Telkom problem that I experienced was due to a malfunction of their equipment that is on our premises so we can disregard that.
It turns out that it was likely a weird coincidence that all these operators had problems at the same time. As Brian Longwe said, all I wanted was COMMUNICATION from my service providers, absent that I take these disparate data points and I assume that there is a general problem. (Although there is a very real question about how they can communicate with me if I have no connectivity, but let's abstract away from that now.)
That said I have learned a lot about how Internet traffic is managed in Kenya from this tread.
Again thank you very much everyone.
-Mw
On Fri, Oct 16, 2009 at 8:51 AM, Al Kags <[email protected]> wrote:
Fiona, all,
I am connected by several service providers - Telkom EVDO for movement, Safaricom at work and Zain blackberry. I could not connect and non of their customer service depts could say more than "technicians are looking into it." They all did say that they had received several calls on the issue.
I still don't have an explanation of what happened. Even connecting at Java was a problem.
There's an alarm bell that rings in my head everytime I hear someone quote their mandate in the face of a problem and with the communication below it rang again.
KIXP is responsible for local traffic as I understand you below. Who gets the pin for international traffic? It occurs that I have never needed to ask this until now.
Al Kags
-----Original Message----- From: "Fiona Asonga" <[email protected]> Date: Thu, 15 Oct 2009 19:13:24 To: <[email protected]> Cc: 'KICTAnet ICT Policy Discussions'<[email protected]> Subject: Re: [kictanet] Internet Outage Tuesday Oct-13-2009
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This message was sent to: [email protected] Unsubscribe or change your options at http://lists.kictanet.or.ke/mailman/options/kictanet/alkags%40alkags.com
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in the very old Telkom Kenya days, we used to accept it when they tell you that its because of the heavy rains that are currently pounding Nairobi...i wonder what they can say now.. but on a serious note - there seems to be an evolving and worrisome pattern here. jst hpe the much-talked about "foreign-hackers" are not testing their skills on us. walu. --- On Fri, 10/16/09, S.Murigi Muraya <[email protected]> wrote: From: S.Murigi Muraya <[email protected]> Subject: Re: [kictanet] Internet Outage Tuesday Oct-13-2009 To: [email protected] Cc: "KICTAnet ICT Policy Discussions" <[email protected]> Date: Friday, October 16, 2009, 1:58 PM My Telkom Orange ADSL has been down for over 10 hours now. Still down. As mentioned by others, maybe something good is about to happen. SMM via Zain On 10/16/09, Mwangi Wamae <[email protected]> wrote:
Fiona and others:
I hope you're all having a nice Friday (Furahi-day?). I appreciate the time you put into responding to my query, however, I was not "crying wolf" -- what I noted as Waudo put it was "that a number of disparate users, having disparate services providers, reported Internet outage at roughly the same time".
I have received confirmation from two operators -- Wananchi and Safaricom -- that they were down for at least part of Tuesday October 13, 2009 due to internal technical issues. Al Kags mentions that Zain was down too. The Telkom problem that I experienced was due to a malfunction of their equipment that is on our premises so we can disregard that.
It turns out that it was likely a weird coincidence that all these operators had problems at the same time. As Brian Longwe said, all I wanted was COMMUNICATION from my service providers, absent that I take these disparate data points and I assume that there is a general problem. (Although there is a very real question about how they can communicate with me if I have no connectivity, but let's abstract away from that now.)
That said I have learned a lot about how Internet traffic is managed in Kenya from this tread.
Again thank you very much everyone.
-Mw
On Fri, Oct 16, 2009 at 8:51 AM, Al Kags <[email protected]> wrote:
Fiona, all,
I am connected by several service providers - Telkom EVDO for movement, Safaricom at work and Zain blackberry. I could not connect and non of their customer service depts could say more than "technicians are looking into it." They all did say that they had received several calls on the issue.
I still don't have an explanation of what happened. Even connecting at Java was a problem.
There's an alarm bell that rings in my head everytime I hear someone quote their mandate in the face of a problem and with the communication below it rang again.
KIXP is responsible for local traffic as I understand you below. Who gets the pin for international traffic? It occurs that I have never needed to ask this until now.
Al Kags
-----Original Message----- From: "Fiona Asonga" <[email protected]> Date: Thu, 15 Oct 2009 19:13:24 To: <[email protected]> Cc: 'KICTAnet ICT Policy Discussions'<[email protected]> Subject: Re: [kictanet] Internet Outage Tuesday Oct-13-2009
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This message was sent to: [email protected] Unsubscribe or change your options at http://lists.kictanet.or.ke/mailman/options/kictanet/alkags%40alkags.com
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_______________________________________________ kictanet mailing list [email protected] http://lists.kictanet.or.ke/mailman/listinfo/kictanet This message was sent to: [email protected] Unsubscribe or change your options at http://lists.kictanet.or.ke/mailman/options/kictanet/jwalu%40yahoo.com
I think what started this thread was an observation that a number of disparate users, having disparate services providers, reported Internet outage at roughly the same time. I for one know that my service provider Wananchi (Zuku service) was down Tuesday morning, something they confirmed when we contacted them. When a user is down, they are down and they are entitled to ask questions without being deflected because all they want is to be online with a reliable service, the technicalities notwithstanding. Waudo On Thu, 15 Oct 2009 18:17 +0300, "Fiona Asonga" <[email protected]> wrote: Hallo Brian Mwangi was not specific about what traffic he was referring to but in his remarks below: “Does anyone know what happened to the Internet service yesterday. We had no service from Telkom or Safaricom here and I have heard that Wananchi and Zain were down. Surely an Internet outage -- especially a generalized one -- should be news. The Internet is not a luxury ... someone somewhere should inform stakeholders. And if the networks, ISPs won't communicate then surely the Government should.” In view of the license established for the KIXP by CCK we don’t handle international traffic. However by expecting serious action such as a statement on there being no internet service while there was be it from other operators just doesn’t add up. Being that I was out of the office most of Tuesday therefore access internet via modem as opposed to the office LAN I didn’t experience such a problem. That is why I again state; there are many factors that could affect connectivity at the last mile that must be considered. Am sure Brian as a someone who has been in the industry a long time you must be aware of what some of these may be. There are also many more operators licensed to provide internet licenses and they can’t be ignore either. In other words, a blanket statement such as the one quoted above would do more harm than good. I appreciate the comments that Eric gave: “Are these not “quality of Service Issues” that we should increasingly be paying more attention to?” The quality of service will improve a lot if we can avoid such blanket statement and contacting the specific operator when an issue arises so as to be sure where the problem is. Brian as long as the traffic is flowing through we assist the operators by letting them know so that they can check their other locations/equipment. TESPOK is keen on addressing quality of service issues amongst the members and trying to get them to adhere to international best practices. Due to working as a team with the peering operators most technical teams are honest on where the problems are on their networks as they seek assistance is resolving some of the issues. However, the support of the end user by being clear on the issues affecting their experience is extremely important. I would propose that Mwangi clarifies what traffic seemed to have a problem. Fiona Asonga Chief Executive Officer Telecommunications Service Providers Association of Kenya/ Kenya Internet Exchange Point 14^th Floor, Bruce House Standard Street Tel: +254 20 2245 036 “Industry voice in Telecommunications, Providing Policy and Direction within the Industry and Government” From: Brian Munyao Longwe [mailto:[email protected]] Sent: Thursday, October 15, 2009 5:42 PM To: Fiona Asonga Cc: KICTAnet ICT Policy Discussions Subject: Re: [kictanet] Internet Outage Tuesday Oct-13-2009 Hi Fiona, While all of what you have said is true, the only uptime that you can monitor from KIXP (based on how I originally designed it) is uptime for operators/providers/members on their link to KIXP. In other words, there is now way of determining if their upstream/international connectivity is working or not. I believe that the initiator of this thread might have been referring to 'external' internet access as opposed to 'local' internet access. Best regards, Brian On Thu, Oct 15, 2009 at 5:27 PM, Fiona Asonga <[1][email protected]> wrote: Hallo Conrad, The Telecommunications Service Providers Association of Kenya set up, runs and manages the Kenya Internet Exchange Point as one of the many services it provides to operators. At the Kenya Internet Exchange Point we are able to · Monitor the levels of local internet traffic from connected members, · Monitor downtime · Can generate reports of how long a particular operator was down and whether the down time is as a result of equipment at the IXP or other operator location (Downtime of an operator at the KIXP implies that the local internet traffic is going out as international traffic then back into the country therefore some delay) · Monitor user behavior in terms of what users are doing online locally and periods when local internet is most used We also provide shared value add services to peering members that translate to a better experience for the consumer such as · Training members’ technical staff on new peering standards and international best practices (We have a hands on training kit from one of our partners to facilitate this) · We have recently introduced shared online security monitoring tools for all peering members courtesy of a renown global online security experts · Peering members get global recognition to enable them peer directly to other IXPs such as London and Amsterdam · We also house the .ke, .net, .com, J-root, F-root and I-root servers or mirror instances We currently have 28 operators, government departments running key services online that require access by the general public and the Academic network are connected at the KIXP. You may contact me if you have any specific queries you may need answered. Kind Regards Fiona Asonga Chief Executive Officer Telecommunications Service Providers Association of Kenya/ Kenya Internet Exchange Point 14^th Floor, Bruce House Standard Street Tel: +254 20 2245 036 “Industry voice in Telecommunications, Providing Policy and Direction within the Industry and Government” From: kictanet-bounces+tespok=[2]tespok.co.ke@[3]lists.kictanet.or.ke [mailto:[4]kictanet-bounces+tespok=[5]tespok.co.ke@[6]lists.kicta net.or.ke] On Behalf Of Rad! Sent: Thursday, October 15, 2009 3:34 PM To: [7][email protected] Cc: KICTAnet ICT Policy Discussions Subject: Re: [kictanet] Internet Outage Tuesday Oct-13-2009 Come to think of it, is there some government body or other such entity, public or otherwise, that monitors this sort of thing? Internet uptime and connectivity is pretty much a national resource now -- disrupting the internet or the mobile telephone networks will definitely have an impact on the country and economy. Is there anyone monitoring this? On Thu, Oct 15, 2009 at 3:02 PM, Odhiambo Washington <[8][email protected]> wrote: On Thu, Oct 15, 2009 at 2:12 PM, Fiona Asonga <[9][email protected]> wrote: Hallo Mwangi, I am not sure where you got your information from but based on monitoring tools statistics at the Kenya Internet Exchange Point none of the service providers you have listed had any problems. Hi Fiona, Last night, while connected via Safaricom 3G, and working on a server hosted at KDN by one of the providers, I lost connection to that server at around 10-ish and could not even ping it, though it was and still is UP so there's some credibility to the allegation. -- Best regards, Odhiambo WASHINGTON, Nairobi,KE +254733744121/+254722743223 _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ "If you have nothing good to say about someone, just shut up!." -- Lucky Dube _______________________________________________ kictanet mailing list [10][email protected] [11]http://lists.kictanet.or.ke/mailman/listinfo/kictanet This message was sent to: [12][email protected] Unsubscribe or change your options at [13]http://lists.kictanet.or.ke/mailman/options/kictanet/conradak unga%40gmail.com -- This message has been scanned for viruses and dangerous content by [14]MailScanner, and is believed to be clean. __________ Information from ESET NOD32 Antivirus, version of virus signature database 4509 (20091015) __________ The message was checked by ESET NOD32 Antivirus. 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References 1. mailto:[email protected] 2. http://tespok.co.ke/ 3. http://lists.kictanet.or.ke/ 4. mailto:kictanet-bounces%2Btespok 5. http://tespok.co.ke/ 6. http://lists.kictanet.or.ke/ 7. mailto:[email protected] 8. mailto:[email protected] 9. mailto:[email protected] 10. mailto:[email protected] 11. http://lists.kictanet.or.ke/mailman/listinfo/kictanet 12. mailto:[email protected] 13. http://lists.kictanet.or.ke/mailman/options/kictanet/conradakunga%40gmail.co... 14. http://www.mailscanner.info/ 15. http://www.eset.com/ 16. http://www.eset.com/ 17. http://www.eset.com/ 18. http://www.mailscanner.info/ 19. mailto:[email protected] 20. http://lists.kictanet.or.ke/mailman/listinfo/kictanet 21. mailto:[email protected] 22. http://lists.kictanet.or.ke/mailman/options/kictanet/blongwe%40gmail.com 23. mailto:[email protected] 24. http://zinjlog.blogspot.com/ 25. http://mashilingi.blogspot.com/ 26. http://www.mailscanner.info/ 27. http://www.eset.com/ 28. http://www.mailscanner.info/
Very true Waudo and I think that most important thing here is for the operators/service providers to COMMUNICATE. As long as customers/users have information, they will generally tend to cool off and give their supplier time to sort out whatever the problem is. Customer service is key! Brian Sent from my iPhone On Oct 15, 2009, at 7:35 PM, "waudo siganga" <[email protected]> wrote:
I think what started this thread was an observation that a number of disparate users, having disparate services providers, reported Internet outage at roughly the same time. I for one know that my service provider Wananchi (Zuku service) was down Tuesday morning, something they confirmed when we contacted them. When a user is down, they are down and they are entitled to ask questions without being deflected because all they want is to be online with a reliable service, the technicalities notwithstanding.
Waudo
On Thu, 15 Oct 2009 18:17 +0300, "Fiona Asonga" <[email protected]> wrote:
Hallo Brian
Mwangi was not specific about what traffic he was referring to but in his remarks below:
“Does anyone know what happened to the Internet service yesterday. We had no service from Telkom or Safaricom here and I have heard that Wananchi and Zain were down.
Surely an Internet outage -- especially a generalized one -- should be news. The Internet is not a luxury ... someone somewhere should inform stakeholders. And if the networks, ISPs won't communicate then surely the Government should.”
In view of the license established for the KIXP by CCK we don’t ha ndle international traffic. However by expecting serious action su ch as a statement on there being no internet service while there w as be it from other operators just doesn’t add up. Being that I wa s out of the office most of Tuesday therefore access internet via modem as opposed to the office LAN I didn’t experience such a prob lem. That is why I again state; there are many factors that could affect connectivity at the last mile that must be considered. Am s ure Brian as a someone who has been in the industry a long time yo u must be aware of what some of these may be. There are also many more operators licensed to provide internet licenses and they can’ t be ignore either. In other words, a blanket statement such as t he one quoted above would do more harm than good.
I appreciate the comments that Eric gave: “Are these not “quality of Service Issues” that we should increasingly be paying more attention to?”
The quality of service will improve a lot if we can avoid such blanket statement and contacting the specific operator when an issue arises so as to be sure where the problem is. Brian as long as the traffic is flowing through we assist the operators by letting them know so that they can check their other locations/ equipment. TESPOK is keen on addressing quality of service issues amongst the members and trying to get them to adhere to international best practices. Due to working as a team with the peering operators most technical teams are honest on where the problems are on their networks as they seek assistance is resolving some of the issues. However, the support of the end user by being clear on the issues affecting their experience is extremely important.
I would propose that Mwangi clarifies what traffic seemed to have a problem.
Fiona Asonga
Chief Executive Officer
Telecommunications Service Providers Association of Kenya/
Kenya Internet Exchange Point
14th Floor, Bruce House
Standard Street
Tel: +254 20 2245 036
“Industry voice in Telecommunications, Providing Policy and Direct ion
within the Industry and Government”
From: Brian Munyao Longwe [mailto:[email protected]] Sent: Thursday, October 15, 2009 5:42 PM To: Fiona Asonga Cc: KICTAnet ICT Policy Discussions Subject: Re: [kictanet] Internet Outage Tuesday Oct-13-2009
Hi Fiona,
While all of what you have said is true, the only uptime that you can monitor from KIXP (based on how I originally designed it) is uptime for operators/providers/members on their link to KIXP. In other words, there is now way of determining if their upstream/ international connectivity is working or not.
I believe that the initiator of this thread might have been referring to 'external' internet access as opposed to 'local' internet access.
Best regards,
Brian
On Thu, Oct 15, 2009 at 5:27 PM, Fiona Asonga <[email protected]> wrote:
Hallo Conrad,
The Telecommunications Service Providers Association of Kenya set up, runs and manages the Kenya Internet Exchange Point as one of the many services it provides to operators. At the Kenya Internet Exchange Point we are able to
· Monitor the levels of local internet traffic from connec ted members,
· Monitor downtime
· Can generate reports of how long a particular operator w as down and whether the down time is as a result of equipment at t he IXP or other operator location (Downtime of an operator at the KIXP implies that the local internet traffic is going out as inter national traffic then back into the country therefore some delay)
· Monitor user behavior in terms of what users are doing o nline locally and periods when local internet is most used
We also provide shared value add services to peering members that translate to a better experience for the consumer such as
· Training members’ technical staff on new peering standar ds and international best practices (We have a hands on training k it from one of our partners to facilitate this)
· We have recently introduced shared online security mon itoring tools for all peering members courtesy of a renown global online security experts
· Peering members get global recognition to enable them pe er directly to other IXPs such as London and Amsterdam
· We also house the .ke, .net, .com, J-root, F-root and I- root servers or mirror instances
We currently have 28 operators, government departments running key services online that require access by the general public and the Academic network are connected at the KIXP.
You may contact me if you have any specific queries you may need answered.
Kind Regards
Fiona Asonga
Chief Executive Officer
Telecommunications Service Providers Association of Kenya/
Kenya Internet Exchange Point
14th Floor, Bruce House
Standard Street
Tel: +254 20 2245 036
“Industry voice in Telecommunications, Providing Policy and Direct ion
within the Industry and Government”
From: [email protected] [mailto:[email protected]] On Behalf Of Rad! Sent: Thursday, October 15, 2009 3:34 PM
To: [email protected] Cc: KICTAnet ICT Policy Discussions
Subject: Re: [kictanet] Internet Outage Tuesday Oct-13-2009
Come to think of it, is there some government body or other such entity, public or otherwise, that monitors this sort of thing? Internet uptime and connectivity is pretty much a national resource now -- disrupting the internet or the mobile telephone networks will definitely have an impact on the country and economy. Is there anyone monitoring this?
On Thu, Oct 15, 2009 at 3:02 PM, Odhiambo Washington <[email protected]
wrote:
On Thu, Oct 15, 2009 at 2:12 PM, Fiona Asonga <[email protected]> wrote:
Hallo Mwangi,
I am not sure where you got your information from but based on monitoring tools statistics at the Kenya Internet Exchange Point none of the service providers you have listed had any problems.
Hi Fiona,
Last night, while connected via Safaricom 3G, and working on a server hosted at KDN by one of the providers, I lost connection to that server at around 10-ish and could not even ping it, though it was and still is UP so there's some credibility to the allegation.
-- Best regards, Odhiambo WASHINGTON, Nairobi,KE +254733744121/+254722743223 _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ "If you have nothing good to say about someone, just shut up!." -- Lucky Dube
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Fiona, Thanks alot for the info.. Harry _____ From: [email protected] [mailto:[email protected]] On Behalf Of Fiona Asonga Sent: Thursday, October 15, 2009 5:28 PM To: [email protected] Cc: 'KICTAnet ICT Policy Discussions' Subject: Re: [kictanet] Internet Outage Tuesday Oct-13-2009 Hallo Conrad, The Telecommunications Service Providers Association of Kenya set up, runs and manages the Kenya Internet Exchange Point as one of the many services it provides to operators. At the Kenya Internet Exchange Point we are able to . Monitor the levels of local internet traffic from connected members, . Monitor downtime . Can generate reports of how long a particular operator was down and whether the down time is as a result of equipment at the IXP or other operator location (Downtime of an operator at the KIXP implies that the local internet traffic is going out as international traffic then back into the country therefore some delay) . Monitor user behavior in terms of what users are doing online locally and periods when local internet is most used We also provide shared value add services to peering members that translate to a better experience for the consumer such as . Training members' technical staff on new peering standards and international best practices (We have a hands on training kit from one of our partners to facilitate this) . We have recently introduced shared online security monitoring tools for all peering members courtesy of a renown global online security experts . Peering members get global recognition to enable them peer directly to other IXPs such as London and Amsterdam . We also house the .ke, .net, .com, J-root, F-root and I-root servers or mirror instances We currently have 28 operators, government departments running key services online that require access by the general public and the Academic network are connected at the KIXP. You may contact me if you have any specific queries you may need answered. Kind Regards Fiona Asonga Chief Executive Officer Telecommunications Service Providers Association of Kenya/ Kenya Internet Exchange Point 14th Floor, Bruce House Standard Street Tel: +254 20 2245 036 "Industry voice in Telecommunications, Providing Policy and Direction within the Industry and Government" From: [email protected] [mailto:[email protected]] On Behalf Of Rad! Sent: Thursday, October 15, 2009 3:34 PM To: [email protected] Cc: KICTAnet ICT Policy Discussions Subject: Re: [kictanet] Internet Outage Tuesday Oct-13-2009 Come to think of it, is there some government body or other such entity, public or otherwise, that monitors this sort of thing? Internet uptime and connectivity is pretty much a national resource now -- disrupting the internet or the mobile telephone networks will definitely have an impact on the country and economy. Is there anyone monitoring this? On Thu, Oct 15, 2009 at 3:02 PM, Odhiambo Washington <[email protected]> wrote: On Thu, Oct 15, 2009 at 2:12 PM, Fiona Asonga <[email protected]> wrote: Hallo Mwangi, I am not sure where you got your information from but based on monitoring tools statistics at the Kenya Internet Exchange Point none of the service providers you have listed had any problems. Hi Fiona, Last night, while connected via Safaricom 3G, and working on a server hosted at KDN by one of the providers, I lost connection to that server at around 10-ish and could not even ping it, though it was and still is UP so there's some credibility to the allegation. -- Best regards, Odhiambo WASHINGTON, Nairobi,KE +254733744121/+254722743223 _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ "If you have nothing good to say about someone, just shut up!." -- Lucky Dube _______________________________________________ kictanet mailing list [email protected] http://lists.kictanet.or.ke/mailman/listinfo/kictanet This message was sent to: [email protected] Unsubscribe or change your options at http://lists.kictanet.or.ke/mailman/options/kictanet/conradakunga%40gmail.co m -- This message has been scanned for viruses and dangerous content by <http://www.mailscanner.info/> MailScanner, and is believed to be clean. __________ Information from ESET NOD32 Antivirus, version of virus signature database 4509 (20091015) __________ The message was checked by ESET NOD32 Antivirus. http://www.eset.com __________ Information from ESET NOD32 Antivirus, version of virus signature database 4510 (20091015) __________ The message was checked by ESET NOD32 Antivirus. http://www.eset.com __________ Information from ESET NOD32 Antivirus, version of virus signature database 4510 (20091015) __________ The message was checked by ESET NOD32 Antivirus. http://www.eset.com -- This message has been scanned for viruses and dangerous content by <http://www.mailscanner.info/> MailScanner, and is believed to be clean.
participants (11)
-
Al Kags -
Brian Munyao Longwe -
Eric Aligula -
Fiona Asonga -
Harry Delano -
Mwangi Wamae -
Odhiambo Washington -
Rad! -
S.Murigi Muraya -
Walubengo J -
waudo siganga