Fiona and others:

I hope you're all having a nice Friday (Furahi-day?).  I appreciate the time you put into responding to my query, however, I was not "crying wolf" --  what I noted as Waudo put it was "that a number of disparate users, having disparate services providers, reported Internet outage at roughly the same time".

I have received confirmation from two operators -- Wananchi and Safaricom -- that they were down for at least part of Tuesday October 13, 2009 due to internal technical issues.  Al Kags mentions that Zain was down too.  The Telkom problem that I experienced was due to a malfunction of their equipment that is on our premises so we can disregard that.

It turns out that it was likely a weird coincidence that all these operators had problems at the same time.   As Brian Longwe said, all I wanted was COMMUNICATION from my service providers, absent that I take these disparate data points and I assume that there is a general problem.  (Although there is a very real question about how they can communicate with me if I have no connectivity, but let's abstract away from that now.)

That said I have learned a lot about how Internet traffic is managed in Kenya from this tread.

Again thank you very much everyone.

-Mw


On Fri, Oct 16, 2009 at 8:51 AM, Al Kags <alkags@alkags.com> wrote:
Fiona, all,

I am connected by several service providers - Telkom EVDO for movement, Safaricom at work and Zain blackberry. I could not connect and non of their customer service depts could say more than "technicians are looking into it." They all did say that they had received several calls on the issue.

I still don't have an explanation of what happened. Even connecting at Java was a problem.

There's an alarm bell that rings in my head everytime I hear someone quote their mandate in the face of a problem and with the communication below it rang again.

KIXP is responsible for local traffic as I understand you below. Who gets the pin for international traffic? It occurs that I have never needed to ask this until now.

Al Kags

-----Original Message-----
From: "Fiona Asonga" <tespok@tespok.co.ke>
Date: Thu, 15 Oct 2009 19:13:24
To: <alkags@alkags.com>
Cc: 'KICTAnet ICT Policy Discussions'<kictanet@lists.kictanet.or.ke>
Subject: Re: [kictanet] Internet Outage Tuesday Oct-13-2009

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