Dear All: I am looking for any information / studies out there in respect of call drops and regulatory action. Specifically I am looking for information on any studies measuring the economic impact of call drops and regulatory action to deal with the same. Look forward to your feedback. Kind regards Eric Aligula Magolo, PhD Senior Analyst Infrastructure and Economic Services Division Kenya Institute for Public Policy Research and Analysis (KIPPRA) P.O. Box 56445, 00200 Nairobi, Kenya Telephone: +254-20-2719933/4 Fax: +254-20-2719951 E-mail: jairah@kippra.or.ke <mailto:jairah@kippra.or.ke> URL: www.kippra.org <http://www.kippra.org/> Proudly Kenyan "In the long history of the world, only a few generations have been granted the role of defending freedom in its hour of maximum danger. I do not shrink from this responsibility..........I welcome it." John F. Kennedy "All that is necessary for evil to triumph is for good men to do nothing." Edmund Burke "Far better to dare mighty things, to win glorious triumphs, even though checkered by failure, than to take rank with those poor spirits who neither enjoy much nor suffer much, because they live in the gray twilight that knows not victory, nor defeat." Theodore Roosevelt "Ex Africa semper aliquid novi"
Eric, Call drop is a measurable parameter which is one item in a broad array of measurements in what are often called "QUALITY OF SERVICE" in telecommunications.KCA 1998 has a provision on quality of service and consequently is of regulatory interest in accordance with the law. Just my opinion Eng.J.N.Kariuki --- On Sat, 10/10/09, Eric Aligula <jairah@KIPPRA.OR.KE> wrote: From: Eric Aligula <jairah@KIPPRA.OR.KE> Subject: [kictanet] Call Drops & Regulatory Action To: ngethe.kariuki2007@yahoo.co.uk Cc: "KICTAnet ICT Policy Discussions" <kictanet@lists.kictanet.or.ke> Date: Saturday, 10 October, 2009, 9:47 AM Dear All: I am looking for any information / studies out there in respect of call drops and regulatory action. Specifically I am looking for information on any studies measuring the economic impact of call drops and regulatory action to deal with the same. Look forward to your feedback. Kind regards Eric Aligula Magolo, PhD Senior Analyst Infrastructure and Economic Services Division Kenya Institute for Public Policy Research and Analysis (KIPPRA) P.O. Box 56445, 00200 Nairobi, Kenya Telephone: +254-20-2719933/4 Fax: +254-20-2719951 E-mail: jairah@kippra.or.ke URL: www.kippra.org Proudly Kenyan “In the long history of the world, only a few generations have been granted the role of defending freedom in its hour of maximum danger. I do not shrink from this responsibility……….I welcome it..” John F. Kennedy "All that is necessary for evil to triumph is for good men to do nothing." Edmund Burke "Far better to dare mighty things, to win glorious triumphs, even though checkered by failure, than to take rank with those poor spirits who neither enjoy much nor suffer much, because they live in the gray twilight that knows not victory, nor defeat." Theodore Roosevelt "Ex Africa semper aliquid novi" -----Inline Attachment Follows----- _______________________________________________ kictanet mailing list kictanet@lists.kictanet.or.ke http://lists.kictanet.or.ke/mailman/listinfo/kictanet This message was sent to: ngethe.kariuki2007@yahoo.co.uk Unsubscribe or change your options at http://lists.kictanet.or.ke/mailman/options/kictanet/ngethe.kariuki2007%40ya...
I want to agree with Engineer Kariuki, i am not a telecoms Engineer but i am reliable informed that Call Drops can be measured, and as you say they have a financial or economic consequence (Customer Satisfaction), in a typical enterprise a company Policy on Phone Use should address the Issue, in the public domain i am not sure how it could be measured On Sat, Oct 10, 2009 at 8:45 PM, John Kariuki < ngethe.kariuki2007@yahoo.co.uk> wrote:
Eric, Call drop is a measurable parameter which is one item in a broad array of measurements in what are often called "QUALITY OF SERVICE" in telecommunications.KCA 1998 has a provision on quality of service and consequently is of regulatory interest in accordance with the law.
Just my opinion
Eng.J.N.Kariuki
--- On *Sat, 10/10/09, Eric Aligula <jairah@KIPPRA.OR.KE>* wrote:
From: Eric Aligula <jairah@KIPPRA.OR.KE> Subject: [kictanet] Call Drops & Regulatory Action To: ngethe.kariuki2007@yahoo.co.uk Cc: "KICTAnet ICT Policy Discussions" <kictanet@lists.kictanet.or.ke> Date: Saturday, 10 October, 2009, 9:47 AM
Dear All:
I am looking for any information / studies out there in respect of call drops and regulatory action. Specifically I am looking for information on any studies measuring the economic impact of call drops and regulatory action to deal with the same.
Look forward to your feedback.
Kind regards
Eric Aligula Magolo, PhD
Senior Analyst
Infrastructure and Economic Services Division
Kenya Institute for Public Policy Research and Analysis (KIPPRA)
P.O. Box 56445, 00200 Nairobi, Kenya Telephone: +254-20-2719933/4 Fax: +254-20-2719951 E-mail: *jairah@kippra.or.ke*<http://uk.mc275.mail.yahoo.com/mc/compose?to=jairah@kippra.or.ke> URL: *www.kippra.org* <http://www.kippra.org/>
[image: Kenyan flag]**
*Proudly Kenyan***
“In the long history of the world, only a few generations have been granted the role of defending freedom in its hour of maximum danger. I do not shrink from this responsibility……….I welcome it.”
*John F. Kennedy *
"All that is necessary for evil to triumph is for good men to do nothing."
*Edmund Burke *
"Far better to dare mighty things, to win glorious triumphs, even though checkered by failure, than to take rank with those poor spirits who neither enjoy much nor suffer much, because they live in the gray twilight that knows not victory, nor defeat."
*Theodore Roosevelt*
*"Ex Africa semper aliquid novi"*
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Yesterday I was not able to go online with my zain post paid modem. After a call to the customer service I was notified that their systems were down. If my memory serves me right, when jambonet was the only internet backbone/provider in the country, they were fined a huge sum of money for a similar incident. Is there any provision or consumer protection that could liase with Zain to credit users for the loss of service for a whole day or at least put a red flag for such an oversight. Ben ________________________________ From: John Kariuki <ngethe.kariuki2007@yahoo.co.uk> To: mbugz@yahoo.com Cc: KICTAnet ICT Policy Discussions <kictanet@lists.kictanet.or.ke> Sent: Sat, October 10, 2009 8:45:02 PM Subject: Re: [kictanet] Call Drops & Regulatory Action Eric, Call drop is a measurable parameter which is one item in a broad array of measurements in what are often called "QUALITY OF SERVICE" in telecommunications.KCA 1998 has a provision on quality of service and consequently is of regulatory interest in accordance with the law. Just my opinion Eng.J.N.Kariuki --- On Sat, 10/10/09, Eric Aligula <jairah@KIPPRA.OR.KE> wrote:
From: Eric Aligula <jairah@KIPPRA.OR.KE> Subject: [kictanet] Call Drops & Regulatory Action To: ngethe.kariuki2007@yahoo.co.uk Cc: "KICTAnet ICT Policy Discussions" <kictanet@lists.kictanet.or.ke> Date: Saturday, 10 October, 2009, 9:47 AM
Dear All:
I am looking for any information / studies out there in respect of call drops and regulatory action. Specifically I am looking for information on any studies measuring the economic impact of call drops and regulatory action to deal with the same.
Look forward to your feedback.
Kind regards
Eric Aligula Magolo, PhD Senior Analyst Infrastructure and Economic Services Division Kenya Institute for Public Policy Research and Analysis (KIPPRA) P.O. Box 56445, 00200 Nairobi, Kenya Telephone: +254-20-2719933/4 Fax: +254-20-2719951 E-mail: jairah@kippra.or.ke URL: www.kippra.org
Proudly Kenyan “In the long history of the world, only a few generations have been granted the role of defending freedom in its hour of maximum danger. I do not shrink from this responsibility……….I welcome it.” John F. Kennedy "All that is necessary for evil to triumph is for good men to do nothing." Edmund Burke "Far better to dare mighty things, to win glorious triumphs, even though checkered by failure, than to take rank with those poor spirits who neither enjoy much nor suffer much, because they live in the gray twilight that knows not victory, nor defeat." Theodore Roosevelt "Ex Africa semper aliquid novi"
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I think even safcom decided to go down today, couldn't even reach their DNSs servers. Anyone confirmed where these problems came from. On 10/13/09, Benson Mbugua <mbugz@yahoo.com> wrote:
Yesterday I was not able to go online with my zain post paid modem. After a call to the customer service I was notified that their systems were down. If my memory serves me right, when jambonet was the only internet backbone/provider in the country, they were fined a huge sum of money for a similar incident. Is there any provision or consumer protection that could liase with Zain to credit users for the loss of service for a whole day or at least put a red flag for such an oversight. Ben
________________________________ From: John Kariuki <ngethe.kariuki2007@yahoo.co.uk> To: mbugz@yahoo.com Cc: KICTAnet ICT Policy Discussions <kictanet@lists.kictanet.or.ke> Sent: Sat, October 10, 2009 8:45:02 PM Subject: Re: [kictanet] Call Drops & Regulatory Action
Eric, Call drop is a measurable parameter which is one item in a broad array of measurements in what are often called "QUALITY OF SERVICE" in telecommunications.KCA 1998 has a provision on quality of service and consequently is of regulatory interest in accordance with the law.
Just my opinion
Eng.J.N.Kariuki
--- On Sat, 10/10/09, Eric Aligula <jairah@KIPPRA.OR.KE> wrote:
From: Eric Aligula <jairah@KIPPRA.OR.KE> Subject: [kictanet] Call Drops & Regulatory Action To: ngethe.kariuki2007@yahoo.co.uk Cc: "KICTAnet ICT Policy Discussions" <kictanet@lists.kictanet.or.ke> Date: Saturday, 10 October, 2009, 9:47 AM
Dear All:
I am looking for any information / studies out there in respect of call drops and regulatory action. Specifically I am looking for information on any studies measuring the economic impact of call drops and regulatory action to deal with the same.
Look forward to your feedback.
Kind regards
Eric Aligula Magolo, PhD Senior Analyst Infrastructure and Economic Services Division Kenya Institute for Public Policy Research and Analysis (KIPPRA) P.O. Box 56445, 00200 Nairobi, Kenya Telephone: +254-20-2719933/4 Fax: +254-20-2719951 E-mail: jairah@kippra.or.ke URL: www.kippra.org
Proudly Kenyan “In the long history of the world, only a few generations have been granted the role of defending freedom in its hour of maximum danger. I do not shrink from this responsibility……….I welcome it.” John F. Kennedy "All that is necessary for evil to triumph is for good men to do nothing." Edmund Burke "Far better to dare mighty things, to win glorious triumphs, even though checkered by failure, than to take rank with those poor spirits who neither enjoy much nor suffer much, because they live in the gray twilight that knows not victory, nor defeat." Theodore Roosevelt "Ex Africa semper aliquid novi"
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Maybe this was a generalised problem. Yesterday I had no service from Wananchi most of the day, upto about 4pm. Today I also had no service all morning. Waudo On Tue, 13 Oct 2009 16:40 +0300, "Gichuki John Chuksjonia" <chuksjonia@gmail.com> wrote:
I think even safcom decided to go down today, couldn't even reach their DNSs servers. Anyone confirmed where these problems came from.
On 10/13/09, Benson Mbugua <mbugz@yahoo.com> wrote:
Yesterday I was not able to go online with my zain post paid modem. After a call to the customer service I was notified that their systems were down. If my memory serves me right, when jambonet was the only internet backbone/provider in the country, they were fined a huge sum of money for a similar incident. Is there any provision or consumer protection that could liase with Zain to credit users for the loss of service for a whole day or at least put a red flag for such an oversight. Ben
________________________________ From: John Kariuki <ngethe.kariuki2007@yahoo.co.uk> To: mbugz@yahoo.com Cc: KICTAnet ICT Policy Discussions <kictanet@lists.kictanet.or.ke> Sent: Sat, October 10, 2009 8:45:02 PM Subject: Re: [kictanet] Call Drops & Regulatory Action
Eric, Call drop is a measurable parameter which is one item in a broad array of measurements in what are often called "QUALITY OF SERVICE" in telecommunications.KCA 1998 has a provision on quality of service and consequently is of regulatory interest in accordance with the law.
Just my opinion
Eng.J.N.Kariuki
--- On Sat, 10/10/09, Eric Aligula <jairah@KIPPRA.OR.KE> wrote:
From: Eric Aligula <jairah@KIPPRA.OR.KE> Subject: [kictanet] Call Drops & Regulatory Action To: ngethe.kariuki2007@yahoo.co.uk Cc: "KICTAnet ICT Policy Discussions" <kictanet@lists.kictanet.or.ke> Date: Saturday, 10 October, 2009, 9:47 AM
Dear All:
I am looking for any information / studies out there in respect of call drops and regulatory action. Specifically I am looking for information on any studies measuring the economic impact of call drops and regulatory action to deal with the same.
Look forward to your feedback.
Kind regards
Eric Aligula Magolo, PhD Senior Analyst Infrastructure and Economic Services Division Kenya Institute for Public Policy Research and Analysis (KIPPRA) P.O. Box 56445, 00200 Nairobi, Kenya Telephone: +254-20-2719933/4 Fax: +254-20-2719951 E-mail: jairah@kippra.or.ke URL: www.kippra.org
Proudly Kenyan “In the long history of the world, only a few generations have been granted the role of defending freedom in its hour of maximum danger. I do not shrink from this responsibility……….I welcome it.” John F. Kennedy "All that is necessary for evil to triumph is for good men to do nothing." Edmund Burke "Far better to dare mighty things, to win glorious triumphs, even though checkered by failure, than to take rank with those poor spirits who neither enjoy much nor suffer much, because they live in the gray twilight that knows not victory, nor defeat." Theodore Roosevelt "Ex Africa semper aliquid novi"
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{FORUM}http://lists.my.co.ke/pipermail/security/ http://nspkenya.blogspot.com/ http://chuksjonia.blogspot.com/
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participants (6)
-
Barrack Otieno -
Benson Mbugua -
Eric Aligula -
Gichuki John Chuksjonia -
John Kariuki -
waudo siganga