I want to agree with Engineer Kariuki, i am not a telecoms Engineer but i am reliable informed that Call Drops can be measured, and as you say they have a financial or economic consequence (Customer Satisfaction), in a typical enterprise a company Policy on Phone Use should address the Issue, in the public domain i am not sure how it could be measured<br>
<br><div class="gmail_quote">On Sat, Oct 10, 2009 at 8:45 PM, John Kariuki <span dir="ltr">&lt;<a href="mailto:ngethe.kariuki2007@yahoo.co.uk">ngethe.kariuki2007@yahoo.co.uk</a>&gt;</span> wrote:<br><blockquote class="gmail_quote" style="border-left: 1px solid rgb(204, 204, 204); margin: 0pt 0pt 0pt 0.8ex; padding-left: 1ex;">
<table border="0" cellpadding="0" cellspacing="0"><tbody><tr><td style="font-family: inherit; font-style: inherit; font-variant: inherit; font-weight: inherit; font-size: inherit; line-height: inherit; font-size-adjust: inherit; font-stretch: inherit;" valign="top">
<div>Eric,</div>
<div>Call drop is a measurable parameter which is one item in a broad array of  measurements in what are often called &quot;QUALITY OF SERVICE&quot; in telecommunications.KCA 1998 has a provision on quality of service and consequently is of regulatory interest in accordance with the law.</div>

<div> </div>
<div>Just my  opinion</div>
<div> </div>
<div>Eng.J.N.Kariuki</div>
<div> <br><br>--- On <b>Sat, 10/10/09, Eric Aligula <i>&lt;<a href="mailto:jairah@KIPPRA.OR.KE" target="_blank">jairah@KIPPRA.OR.KE</a>&gt;</i></b> wrote:<br></div>
<blockquote style="border-left: 2px solid rgb(16, 16, 255); padding-left: 5px; margin-left: 5px;"><br>From: Eric Aligula &lt;<a href="mailto:jairah@KIPPRA.OR.KE" target="_blank">jairah@KIPPRA.OR.KE</a>&gt;<br>Subject: [kictanet] Call Drops &amp; Regulatory Action<br>
To: <a href="mailto:ngethe.kariuki2007@yahoo.co.uk" target="_blank">ngethe.kariuki2007@yahoo.co.uk</a><br>Cc: &quot;KICTAnet ICT Policy Discussions&quot; &lt;<a href="mailto:kictanet@lists.kictanet.or.ke" target="_blank">kictanet@lists.kictanet.or.ke</a>&gt;<br>
Date: Saturday, 10 October, 2009, 9:47 AM<br><br>
<div>


<div>
<p class="MsoNormal"><span style="color: black; font-size: 11pt;">Dear All:</span></p></div>
<p class="MsoNormal"><span style="color: black; font-size: 11pt;"> </span></p></div>
<p class="MsoNormal"></p><div><div></div><div class="h5"><span style="color: black; font-size: 11pt;">I am looking for any information / studies out there in respect of call drops and regulatory action.  Specifically I am looking for information on any studies measuring the economic impact of call drops and regulatory action to  deal with the same.</span>
</div></div><p class="MsoNormal"><span style="color: black; font-size: 11pt;"> </span>
</p><p class="MsoNormal"></p><div><div></div><div class="h5"><span style="color: black; font-size: 11pt;">Look forward to your feedback.</span>
</div></div><p class="MsoNormal"><span style="color: black; font-size: 11pt;"> </span>
</p><p class="MsoNormal"><span style="color: black; font-size: 11pt;">Kind regards</span>
</p><p class="MsoNormal"><span style="color: black; font-size: 11pt;"> </span>
</p><div>
<p class="MsoNormal"><span style="color: black; font-size: 11pt;" lang="EN-GB">Eric Aligula Magolo, PhD</span></p></div>
<p class="MsoNormal"><span style="color: black; font-size: 11pt;" lang="EN-GB">Senior Analyst</span>
</p><p class="MsoNormal"></p><div><div></div><div class="h5"><span style="color: black; font-size: 11pt;" lang="EN-GB">Infrastructure and Economic Services Division</span>
</div></div><p class="MsoNormal"></p><div><div></div><div class="h5"><span style="color: black; font-size: 11pt;" lang="EN-GB">Kenya Institute for Public Policy Research and Analysis (KIPPRA)</span>
</div></div><p class="MsoNormal"></p><div><div></div><div class="h5"><span style="color: black; font-size: 11pt;">P.O. Box 56445, 00200 Nairobi, Kenya<br>Telephone:       +254-20-2719933/4<br>Fax:                +254-20-2719951<br>
E-mail:            <a href="http://uk.mc275.mail.yahoo.com/mc/compose?to=jairah@kippra.or.ke" rel="nofollow" target="_blank"><i><span style="color: black;">jairah@kippra.or.ke</span></i></a><br>URL:              <a href="http://www.kippra.org/" rel="nofollow" target="_blank"><i><span style="color: black;">www.kippra.org</span></i></a><br>
<br><img alt="Kenyan flag" src="cid:1.1751388029@web27508.mail.ukl.yahoo.com" border="0" height="50" width="79"><i></i></span>
</div></div><p class="MsoNormal"><b><i><span style="color: black; font-size: 11pt;">Proudly Kenyan</span></i></b><b><span style="background: white none repeat scroll 0% 50%; -moz-background-clip: -moz-initial; -moz-background-origin: -moz-initial; -moz-background-inline-policy: -moz-initial; color: black; font-size: 11pt;" lang="EN-GB"></span></b>
</p><p style="margin-bottom: 12pt;" class="MsoNormal"></p><div><div></div><div class="h5"><span style="color: black; font-size: 11pt;">“In the long history of the world, only a few generations have been granted the role of defending freedom in its hour of maximum danger. I do not shrink from this responsibility……….I welcome it.”</span>
</div></div><p style="margin-bottom: 12pt;" class="MsoNormal"><b><span style="color: black; font-size: 11pt;">John F. Kennedy </span></b>
</p><p style="margin-bottom: 12pt;" class="MsoNormal"></p><div><div></div><div class="h5"><span style="color: black; font-size: 11pt;" lang="EN-GB">&quot;All that is necessary for evil to triumph is for good men to do nothing.&quot;</span>
</div></div><p style="margin-bottom: 12pt;" class="MsoNormal"><b><span style="color: black; font-size: 11pt;" lang="EN-GB">Edmund Burke </span></b>
</p><p style="margin-bottom: 12pt;" class="MsoNormal"></p><div><div></div><div class="h5"><span style="color: black; font-size: 11pt;">&quot;Far better to dare mighty things, to win glorious triumphs, even though checkered by failure, than to take rank with those poor spirits who neither enjoy much nor suffer much, because they live in the gray twilight that knows not victory, nor defeat.&quot;</span>
</div></div><p style="margin-bottom: 12pt;" class="MsoNormal"><b><span style="color: black; font-size: 11pt;">Theodore Roosevelt</span></b><span style="color: black; font-size: 11pt;"></span>
</p><p style="margin-bottom: 12pt;" class="MsoNormal"></p><div><div></div><div class="h5"><b><i><span style="color: black; font-size: 11pt;" lang="PT-BR">&quot;Ex Africa semper aliquid novi&quot;</span></i></b><span style="color: black; font-size: 11pt;" lang="EN-GB"></span>
</div></div><p class="MsoNormal"><span style="font-size: 11pt;"> </span><br>-----Inline Attachment Follows-----<br><br>
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