Making it Impossible to Unsubrscribe from Services - Safaricom
Listers, I recently subscribed to a Safaricom's daily internet bundle. The subscription process is flawless and easy to follow, unfortunately, it is impossible to unsubscribe.especially when a day like today and yesterday, I have not been able to use the service as their net has been perpetually down. I cannot navigate through their Customer Service Menu (I have a touch screen phone.impossible to Press 1,2,3 prompts to advance to the next menu to speak to someone! Wonder how many Kenyans are now at their mercy (automatic daily deductions) without an option to stop the service! Could explain the massive profits. Though I should share! Best Regards, Edwin
What do you mean by impossible, just dial 100 and then when the call goes through, you should see a dialpad menu, press this and you have a keypad through which you can dial the prompts as you go along
From my post.( I cannot navigate through their Customer Service Menu (I have a touch screen phone.impossible to Press 1,2,3 prompts to advance to the next menu to speak to someone!), I have clearly stated that it is not possible to dial extensions when prompted (touch screen).they have since sorted the daily bundles though.just dial *544*10#, Call..also now the menu is available after selecting item 98 and selecting 10, one is able to unsubscribe.
Best Regards, Edwin From: kictanet-bounces+eonchari=lynxbits.com@lists.kictanet.or.ke [mailto:kictanet-bounces+eonchari=lynxbits.com@lists.kictanet.or.ke] On Behalf Of Dennis Kioko Sent: Tuesday, August 02, 2011 7:28 PM To: Edwin Cc: KICTAnet ICT Policy Discussions Subject: Re: [kictanet] Making it Impossible to Unsubrscribe from Services - Safaricom What do you mean by impossible, just dial 100 and then when the call goes through, you should see a dialpad menu, press this and you have a keypad through which you can dial the prompts as you go along
Managed to get the "In-Call" keypad working.this was not functioning at the time of the call From: kictanet-bounces+eonchari=lynxbits.com@lists.kictanet.or.ke [mailto:kictanet-bounces+eonchari=lynxbits.com@lists.kictanet.or.ke] On Behalf Of Dennis Kioko Sent: Tuesday, August 02, 2011 7:28 PM To: Edwin Cc: KICTAnet ICT Policy Discussions Subject: Re: [kictanet] Making it Impossible to Unsubrscribe from Services - Safaricom What do you mean by impossible, just dial 100 and then when the call goes through, you should see a dialpad menu, press this and you have a keypad through which you can dial the prompts as you go along
participants (2)
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Dennis Kioko -
Edwin Onchari