From my post…( I cannot navigate through their Customer Service Menu (I have a touch screen phone…impossible to Press 1,2,3 prompts to advance to the next menu to speak to someone!), I have clearly stated that it is not possible to dial extensions when prompted (touch screen)…they have since sorted the daily bundles though…just dial *544*10#, Call..also now the menu is available after selecting item 98 and selecting 10, one is able to unsubscribe.

Best Regards,

Edwin

From: kictanet-bounces+eonchari=lynxbits.com@lists.kictanet.or.ke [mailto:kictanet-bounces+eonchari=lynxbits.com@lists.kictanet.or.ke] On Behalf Of Dennis Kioko
Sent: Tuesday, August 02, 2011 7:28 PM
To: Edwin
Cc: KICTAnet ICT Policy Discussions
Subject: Re: [kictanet] Making it Impossible to Unsubrscribe from Services - Safaricom

What do you mean by impossible, just dial 100 and then when the call goes through, you should see a dialpad menu, press this and you have a keypad through which you can dial the prompts as you go along