It would be good to have a soft copy for those of use who would only be there in spirit. Am not sure, please forgive my stupidity, why we have this study and the McKinsey, maybe there is a difference, YES? Eric here On 30 Jun 2009, at 08:10, munyiva ngea wrote:

Dear Listeners,

Please remember that the BPO Study titled 'Development of a Business Process Outsourcing Industry in Kenya: Critical Success Factors',that was funded by the International Development Research Centre(IDRC)and conducted by The School of Computing and Informatics, University of Nairobi, in

collaboration with the Kenya BPO & Contact Centre Society and the Kenya ICT Board ,will be holding a stakeholder's workshop tomorrow Wednesday 1st July at Kenyatta International Conference Center(KICC) from 8.30 am to 1.00 pm.

Please email your confirmation of attendance to: munyiva@uonbi.ac.ke. We look forward to interacting and exchanging ideas with you at the workshop.

Please find attached the program for the event.

Yours Faithfully,

Ms. Munyiva Ngea, Project Assistant

On behalf of: Prof. Timothy Mwololo Waema BPO Research Project Team Leader

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