Just curious to know if anyone has tried (or knows anyone who has tried) porting their number to a different network and what their experiences have been. On my part it seems MNP is like rocket science. I applied to port from one network to another on 15th May, and two weeks later I still cannot receive calls or text messages from my previous network on the new SIM card. Neither international calls or texts. But when I insert my old SIM into another handset, I am able to receive such calls/texts from that network + international. Strange. In essence, while we have dual SIM phones - we now have dual phone subscriber using one number. To me, retaining the number I have used for the last five years (and related services like mobile money) is a "nice to have" but not a "must have" so I will get a new number altogether and forget abt MNP since three calls and two visits later (to my new network) my issue remains unresolved and I am disinclined to pursue this further - not even with CCK. My reason for porting related mainly to mediocre services (call drops, congestion, unclear data metering, etc). Anyone with similar tales to share? Anyone in the know as to how the process works between the old NW, new NW and MNP provider? -- Francis Hook
If you can still get service on your old SIM card, then that sounds like your OLD provider won't let you go. Here's CCK's take on how it's meant to work : http://www.cck.go.ke/number_portablity/index.html
Hello Francis & Tony It seems the whole cloud surrounding MNP remains far from being addressed, mainly at a wide level (mobile subscribers & telco staff alike). Here is my insight about the process (my domain revolves partly on this); MNP isn't rocket science atleast if one understands the overall process, kindly let me explain. The porting process always occurs simultaneous i.e (a port IN to a new network is a port OUT from the donor or current network), here is how; 1.) A client/subscriber approaches the intended new operator and requests for a PORT IN application. 2.) Required details are captured and the port in request dispatched from the MNP Tool (or similar application software designed to handle the porting processes). 3.) Immediately after, the client/subscriber is urged to send SMS to 1501. Reason for this is the port IN application cannot start without the owner of the line VALIDATING the process which is by sending the SMS. PS: At this point, the porting IN request is at "AWAITING CUSTOMER" status, it can remain at this state for upto 48 HRS before timing out afterwhich the porting IN application will have to be re-initiated from the start (Steps 1-) 4.) Upon sending the SMS to 1501, the client will receive one of two SMS indicating below (the first one) PS: Actually the during the whole process, 2 SMSs are sent one is acknowledgement and commencement of the PORTING IN process and the last (second) Informs the subscriber to switch (physically) the old simcard with the new operator's simcard (which by should have/reflect the number being ported IN) before the old simcard is TERMINATED from the old network provider. ***********BEHIND THE SCENES********************* a.) After the being validated, the Portin IN request is sent to the Current Operator (which the client rides on) through an intermediary (seamless) from the would-be new Operator. b.) Upon receiving this (the Current Operator), begins now a PORT OUT process. Here is what goes behind, the line is queried to determine if its pre-paid or has outstanding credit advancement or its on post-paid and has uncleared bills. If all this checks out (false for the credit and bills), then the request is AUTHORISED to port OUT. c.) Upon receiving this AUTHORISATION, the would be new operator creates your old number onto the simcard which was earlier given to you at the Telco Shop level, Afterwhich, INSTRUCTION is sent to the current Operator to now TERMINATE the line. PS: A line can only EXIST in ONE operators HLR (Home Location Register), there can be no duality otherwise calling that number will result 'no routing of calls' i.e calls wont go through. d.) Here the current Operator completes the process by TERMINATING the line (which at this stage the line will go dead after receiving SMS 2, read point 4) and the process is COMPLETED. ***************************************************************************************** Next i will tackle the different scenarious that subscribers face and what they mean. Hope this Proves useful Kind Regards, Esau On Wed, May 30, 2012 at 2:13 PM, Tony Likhanga <tlikhanga@gmail.com> wrote:
If you can still get service on your old SIM card, then that sounds like your OLD provider won't let you go.
Here's CCK's take on how it's meant to work : http://www.cck.go.ke/number_portablity/index.html
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I'd like to acknowledge that CCK picked up on this thread Thursday last week and intervened - so this matter is now resolved (as of this morning - 21 days later). On 30 May 2012 18:01, Esau Kigen <kigenkoech@gmail.com> wrote:
Hello Francis & Tony It seems the whole cloud surrounding MNP remains far from being addressed, mainly at a wide level (mobile subscribers & telco staff alike). Here is my insight about the process (my domain revolves partly on this); MNP isn't rocket science atleast if one understands the overall process, kindly let me explain. The porting process always occurs simultaneous i.e (a port IN to a new network is a port OUT from the donor or current network), here is how; 1.) A client/subscriber approaches the intended new operator and requests for a PORT IN application. 2.) Required details are captured and the port in request dispatched from the MNP Tool (or similar application software designed to handle the porting processes). 3.) Immediately after, the client/subscriber is urged to send SMS to 1501. Reason for this is the port IN application cannot start without the owner of the line VALIDATING the process which is by sending the SMS. PS: At this point, the porting IN request is at "AWAITING CUSTOMER" status, it can remain at this state for upto 48 HRS before timing out afterwhich the porting IN application will have to be re-initiated from the start (Steps 1-) 4.) Upon sending the SMS to 1501, the client will receive one of two SMS indicating below (the first one) PS: Actually the during the whole process, 2 SMSs are sent one is acknowledgement and commencement of the PORTING IN process and the last (second) Informs the subscriber to switch (physically) the old simcard with the new operator's simcard (which by should have/reflect the number being ported IN) before the old simcard is TERMINATED from the old network provider. ***********BEHIND THE SCENES********************* a.) After the being validated, the Portin IN request is sent to the Current Operator (which the client rides on) through an intermediary (seamless) from the would-be new Operator. b.) Upon receiving this (the Current Operator), begins now a PORT OUT process. Here is what goes behind, the line is queried to determine if its pre-paid or has outstanding credit advancement or its on post-paid and has uncleared bills. If all this checks out (false for the credit and bills), then the request is AUTHORISED to port OUT. c.) Upon receiving this AUTHORISATION, the would be new operator creates your old number onto the simcard which was earlier given to you at the Telco Shop level, Afterwhich, INSTRUCTION is sent to the current Operator to now TERMINATE the line. PS: A line can only EXIST in ONE operators HLR (Home Location Register), there can be no duality otherwise calling that number will result 'no routing of calls' i.e calls wont go through. d.) Here the current Operator completes the process by TERMINATING the line (which at this stage the line will go dead after receiving SMS 2, read point 4) and the process is COMPLETED. ***************************************************************************************** Next i will tackle the different scenarious that subscribers face and what they mean.
Hope this Proves useful
Kind Regards,
Esau
On Wed, May 30, 2012 at 2:13 PM, Tony Likhanga <tlikhanga@gmail.com> wrote:
If you can still get service on your old SIM card, then that sounds like your OLD provider won't let you go.
Here's CCK's take on how it's meant to work : http://www.cck.go.ke/number_portablity/index.html
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KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications.
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The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development.
KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications.
-- Francis Hook +254 733 504561
participants (3)
-
Esau Kigen -
Francis Hook -
Tony Likhanga