Is there an sms blockade by safaricom to Telkom?
Hello listers,
From last Friday, at around 4.pm, i have noticed that sms from Safaricom to telkom 020XXX XXXX are not being delivered, (But being charged for of course!!). However the reverse (from 020XXX XXXX are being delivered, and very promptly)
All attempts to get an explanation by calling Safaricom Helpline 100 have been futile. Before making a formal complaint the Regulator, is there anyone on this list who can shed light as to what is happening? Regards, Anthony ---------------------------------------------- This message has been scanned for viruses and dangerous content by Jambo MailScanner, and is believed to be clean. --------------------------------------------- "easy access to the world"
Hi We didn't have any general problem reported to us regarding the issue, kindly assist us more information for us to investigate. - Date and time the sms was sent - Number which sent the sms - Intended the recipient number Thanks for the feedback. Regards Muchoki -----Original Message----- From: kictanet-bounces+support=safaricom.co.ke@lists.kictanet.or.ke [mailto:kictanet-bounces+support=safaricom.co.ke@lists.kictanet.or.ke] On Behalf Of amugambi@jambo.co.ke Sent: Sunday, April 10, 2011 4:47 PM To: Safaricom Support Cc: KICTAnet ICT Policy Discussions Subject: [kictanet] Is there an sms blockade by safaricom to Telkom? Hello listers,
From last Friday, at around 4.pm, i have noticed that sms from Safaricom to telkom 020XXX XXXX are not being delivered, (But being charged for of course!!). However the reverse (from 020XXX XXXX are being delivered, and very promptly)
All attempts to get an explanation by calling Safaricom Helpline 100 have been futile. Before making a formal complaint the Regulator, is there anyone on this list who can shed light as to what is happening? Regards, Anthony ---------------------------------------------- This message has been scanned for viruses and dangerous content by Jambo MailScanner, and is believed to be clean. --------------------------------------------- "easy access to the world" _______________________________________________ kictanet mailing list kictanet@lists.kictanet.or.ke http://lists.kictanet.or.ke/mailman/listinfo/kictanet Unsubscribe or change your options at http://lists.kictanet.or.ke/mailman/options/kictanet/support%40safaricom .co.ke The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development. KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications. ##################################################################################### NOTE: All emails sent from Safaricom Limited are subject to Safaricom�s Email Terms & Conditions. Please click here to read the policy. #####################################################################################
Hi, I confirm what Mr. Mugambi is saying messages from Safaricom are not getting through to Orange numbers but those from Orange are getting though to Safaricom, It will be premature to point fingers as the issue could be caused by either side can the person must likely to suffer identify the issue. What happens when a message does not get through am I still charged? Regards Robert Yawe KAY System Technologies Ltd Phoenix House, 6th Floor P O Box 55806 Nairobi, 00200 Kenya Tel: +254722511225, +254202010696 ________________________________ From: Safaricom Support <Support@Safaricom.co.ke> To: robertyawe@yahoo.co.uk Cc: KICTAnet ICT Policy Discussions <kictanet@lists.kictanet.or.ke> Sent: Sun, 10 April, 2011 16:56:55 Subject: Re: [kictanet] Is there an sms blockade by safaricom to Telkom? Hi We didn't have any general problem reported to us regarding the issue, kindly assist us more information for us to investigate. - Date and time the sms was sent - Number which sent the sms - Intended the recipient number Thanks for the feedback. Regards Muchoki -----Original Message----- From: kictanet-bounces+support=safaricom.co.ke@lists.kictanet.or.ke [mailto:kictanet-bounces+support=safaricom.co.ke@lists.kictanet.or.ke] On Behalf Of amugambi@jambo.co.ke Sent: Sunday, April 10, 2011 4:47 PM To: Safaricom Support Cc: KICTAnet ICT Policy Discussions Subject: [kictanet] Is there an sms blockade by safaricom to Telkom? Hello listers, From last Friday, at around 4.pm, i have noticed that sms from Safaricom to telkom 020XXX XXXX are not being delivered, (But being charged for of course!!). However the reverse (from 020XXX XXXX are being delivered, and very promptly) All attempts to get an explanation by calling Safaricom Helpline 100 have been futile. Before making a formal complaint the Regulator, is there anyone on this list who can shed light as to what is happening? Regards, Anthony ---------------------------------------------- This message has been scanned for viruses and dangerous content by Jambo MailScanner, and is believed to be clean. --------------------------------------------- "easy access to the world" _______________________________________________ kictanet mailing list kictanet@lists.kictanet.or.ke http://lists.kictanet.or.ke/mailman/listinfo/kictanet Unsubscribe or change your options at http://lists.kictanet.or.ke/mailman/options/kictanet/support%40safaricom .co.ke The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development. KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications. ##################################################################################### NOTE: All emails sent from Safaricom Limited are subject to Safaricom’s Email Terms & Conditions. Please click here to read the policy. #####################################################################################
Hello all, Looks like there is now flow of sms, however the ones for saturday, sunday and monday (Today) till 11.13am are "lost" It is hoped the concerned will explain this outage and also make good a refund for the non delivered sms as has been the case in the past. Regards,
Hi,
I confirm what Mr. Mugambi is saying messages from Safaricom are not getting through to Orange numbers but those from Orange are getting though to Safaricom,
It will be premature to point fingers as the issue could be caused by either side can the person must likely to suffer identify the issue.
What happens when a message does not get through am I still charged?
Regards Robert Yawe KAY System Technologies Ltd Phoenix House, 6th Floor P O Box 55806 Nairobi, 00200 Kenya
Tel: +254722511225, +254202010696
________________________________ From: Safaricom Support <Support@Safaricom.co.ke> To: robertyawe@yahoo.co.uk Cc: KICTAnet ICT Policy Discussions <kictanet@lists.kictanet.or.ke> Sent: Sun, 10 April, 2011 16:56:55 Subject: Re: [kictanet] Is there an sms blockade by safaricom to Telkom?
Hi
We didn't have any general problem reported to us regarding the issue, kindly assist us more information for us to investigate. - Date and time the sms was sent - Number which sent the sms - Intended the recipient number Thanks for the feedback.
Regards Muchoki
-----Original Message----- From: kictanet-bounces+support=safaricom.co.ke@lists.kictanet.or.ke [mailto:kictanet-bounces+support=safaricom.co.ke@lists.kictanet.or.ke] On Behalf Of amugambi@jambo.co.ke Sent: Sunday, April 10, 2011 4:47 PM To: Safaricom Support Cc: KICTAnet ICT Policy Discussions Subject: [kictanet] Is there an sms blockade by safaricom to Telkom?
Hello listers,
From last Friday, at around 4.pm, i have noticed that sms from Safaricom to telkom 020XXX XXXX are not being delivered, (But being charged for of course!!). However the reverse (from 020XXX XXXX are being delivered, and very promptly)
All attempts to get an explanation by calling Safaricom Helpline 100 have been futile.
Before making a formal complaint the Regulator, is there anyone on this list who can shed light as to what is happening?
Regards,
Anthony
---------------------------------------------- This message has been scanned for viruses and dangerous content by Jambo MailScanner, and is believed to be clean. --------------------------------------------- "easy access to the world"
_______________________________________________ kictanet mailing list kictanet@lists.kictanet.or.ke http://lists.kictanet.or.ke/mailman/listinfo/kictanet
Unsubscribe or change your options at http://lists.kictanet.or.ke/mailman/options/kictanet/support%40safaricom .co.ke
The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development.
KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications. #####################################################################################
NOTE: All emails sent from Safaricom Limited are subject to Safaricomâs Email Terms & Conditions. Please click here to read the policy.
##################################################################################### ---------------------------------------------- This message has been scanned for viruses and dangerous content by Jambo MailScanner, and is believed to be clean. --------------------------------------------- "easy access to the world"
_______________________________________________ kictanet mailing list kictanet@lists.kictanet.or.ke http://lists.kictanet.or.ke/mailman/listinfo/kictanet
Unsubscribe or change your options at http://lists.kictanet.or.ke/mailman/options/kictanet/amugambi%40jambo.co.ke
The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development.
KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications.
---------------------------------------------- This message has been scanned for viruses and dangerous content by Jambo MailScanner, and is believed to be clean. --------------------------------------------- "easy access to the world"
participants (3)
-
amugambi＠jambo.co.ke -
robert yawe -
Safaricom Support