---

From: Safaricom Support <Support@Safaricom.co.ke>
To: robertyawe@yahoo.co.uk
Cc: KICTAnet ICT Policy Discussions <kictanet@lists.kictanet.or.ke>
Sent: Sun, 10 April, 2011 16:56:55
Subject: Re: [kictanet] Is there an sms blockade by safaricom to Telkom?

Hi

We didn't have any general problem reported to us regarding the issue,
kindly assist us more information for us to investigate.
- Date and time the sms was sent
- Number which sent the sms
- Intended the recipient number
Thanks for the feedback.

Regards
Muchoki
 

-----Original Message-----
From: kictanet-bounces+support=safaricom.co.ke@lists.kictanet.or.ke
[mailto:kictanet-bounces+support=safaricom.co.ke@lists.kictanet.or.ke]
On Behalf Of amugambi@jambo.co.ke
Sent: Sunday, April 10, 2011 4:47 PM
To: Safaricom Support
Cc: KICTAnet ICT Policy Discussions
Subject: [kictanet] Is there an sms blockade by safaricom to Telkom?

Hello listers,

From last Friday, at around 4.pm, i have noticed that sms from Safaricom
to telkom 020XXX XXXX are not being delivered, (But being charged for of
course!!). However the reverse (from 020XXX XXXX are being delivered,
and
very promptly)

All attempts to get an explanation by calling Safaricom Helpline 100
have
been futile.

Before making a formal complaint the Regulator, is there anyone on this
list who can shed light as to what is happening?


Regards,

Anthony



----------------------------------------------
This message has been scanned for viruses and
dangerous content by Jambo MailScanner, and is
believed to be clean.
---------------------------------------------
"easy access to the world"


_______________________________________________
kictanet mailing list
kictanet@lists.kictanet.or.ke
http://lists.kictanet.or.ke/mailman/listinfo/kictanet

Unsubscribe or change your options at
http://lists.kictanet.or.ke/mailman/options/kictanet/support%40safaricom
.co.ke

The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform
for people and institutions interested and involved in ICT policy and
regulation. The network aims to act as a catalyst for reform in the ICT
sector in support of the national aim of ICT enabled growth and
development.

KICTANetiquette : Adhere to the same standards of acceptable behaviors
online that you follow in real life: respect people's times and
bandwidth, share knowledge, don't flame or abuse or personalize, respect
privacy, do not spam, do not market your wares or qualifications.
#####################################################################################
NOTE:
All emails sent from Safaricom Limited are subject to Safaricom’s Email Terms & Conditions. Please click here to read the policy.

#####################################################################################