low-end functions (call centre, data processing, etc) and the high-end (software development, IT support etc)

IT support, software development as high-end? Surely we ought to set our standards higher if we're to avoid playing catch-up forever. Regards, Saidi On Thu, 2008-04-03 at 09:24 +0300, Peres Were wrote:

I have received this newswire which should make interesting reading to those in the BPO sector. We need to build capacity for both the low-end functions (call centre, data processing, etc) and the high-end (software development, IT support etc) I believe we can do it.

Peres Were

Managing Director

CASCADE GLOBAL

______________________________________________________________________ From: outsource Newswire [mailto:newswire@outsourcemagazine.co.uk] Sent: 02 April 2008 18:22 To: pwere@cascadegl.com Subject: Wednesday 02 April 2008 - Shell awards outsourcing mega-deal, End user workplace outsourcing on rise

Wednesday 02 April 2008

As the UK talks itself into a recessionary frame of mind on the back of the US banks lending money to impoverished 'rednecks' who never stood a chance of paying back the debt, it's refreshing to see that there are still some old-style outsourcing mega-deals to be seen. read more

End user workplace outsourcing on rise The market for outsourced end user workplace services (EUWS) is fairly mature in the US and Western Europe and many buy-side organizations are on their second contract in this area, or expecting to renew between 2008 and 2010. read more

Clinton bangs anti-outsourcing drum Democratic presidential hopeful Hillary Clinton is still playing the anti-outsourcing card, now vowing to plug tax loopholes for "freeloader corporations" shipping jobs abroad. read more

Threshers drinks to Thus Off licence Threshers has signed a contract with telecoms provider Thus to provide communications services for electronic point of sale, chip-and-PIN, cash, and National Lottery machines. read more

KPMG upgrades infrasructure KPMG has signed a five-year, £62 million contract to upgrade its technology platform, with BT providing network telephony services, including audio- and videoconferencing and managing KPMG's LAN and WAN connections. read more

Goldman Sachs enters Trillium running Goldman Sachs is considering entering the £1.5 billion auction of Trillium, the outsourcing arm of the property giant Land Securities after holding informal talks with the private equity group Cinven. read more

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Two unique and exclusively crafted events aimed at the changing needs of shared services and outsourcing professionals around the world.

Nordic Shared Services and Outsourcing Forum April 28 - April 30, 2008 · Clarion Hotel, Copenhagen, Denmark

The 2nd annual Nordic Shared Services and Outsourcing Forum is uniquely focused on addressing the challenges SSCs in and for this region face. website: www.iqpc.com/dk/NordicSSForum --------------------------------------------------------------------------------------------

8th Annual Shared Services Week & Excellence Awards May 19 - 22, 2008 · Meliá Sitges, Barcelona, Spain In the last 12 months do you feel you've embraced every performance improvement and cost saving option you wanted to? Are you truly satisfied with your SSOs development and 100% confident that you can continue to sustain further costs savings? website: www.sharedservicesweek.co.uk --------------------------------------------------------------------------------------------

For more SSON events or if you would like to become a member of the SSON, please contact us on: website: www.sharedservicesnetwork.com email: enquire@iqpc.co.uk Phone: +44 (0)207 368 9300

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Gartner Outsourcing & IT Services Summit 2008

Making intelligent business process outsourcing (BPO) decisions involves organizations prioritizing their BPO drivers, learning how to fully leverage new delivery models, get the right supplier for the job and then learning how to work with them over time. At the same time, BPO service providers must invest in streamlining global- sourcing delivery networks and creating industry- relevant solutions.

The Gartner Outsourcing & IT Services Summit focuses on current critical issues for prospective buyers with recommendations for practical steps that will help you cut through the hype and bring clarity to your BPO decision making. BPO presentations include:

Business Process Outsourcing: Transitioning to the Future Creating an Integrated BPO Strategy Human Resources BPO: Think Globally, Act Locally Finance and Accounting BPO: Is It Worth It?

Click here to view the full agenda.

The Summit also focuses on multisourcing, alternative delivery models, sourcing strategies, gaining visibility into KPI's, change management, getting contracts right, contract & deal negotiations, developing the right governance structure, key issues in the service provider marketplace, best practices for managing service providers and the current top 30 offshore locations to blend your use of vendors global delivery locations.

Set across three days, with over 70 sessions on the top outsourcing topics, 25 Gartner analysts, a keynote from Zurich Financial Services, end-user case studies from AstraZeneca, Financial Services Authority (FSA), ING, Novartis, don't miss this unique opportunity to ensure your outsourcing strategy is on the right path!

Off expires shortly! Register before 4 April using code EB-OUTE1 and save e300.

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OutsourceWorld London 2008 - Conference and FREE Exhibition, 16-17 April, Excel, London Find innovation and inspiration and source cheaper, better IT services. www.outsourceworld.com/london

The Conference: 'Managing Outsourcing in an Age of Globalisation and Innovation' Topics include Global Service Delivery, Innovation: The Rise of KPO & Green Sourcing, Rightshoring, Hot Destination Guides. With Tim Mann, Skandia; Stephen Hand, Lloyd's Register; Thomas Meyer, Deutsche Bank Research; Mark Kobayashi-Hillary, Dr Richard Sykes, Tim Palmer - NOA's Outsourcing Professional of the Year 2007.

GBP150 discount for outsource readers! (Use discount code OUT5.)

The FREE Exhibition Suppliers of outsourced IT services from every corner of the globe. Pavilions from China, Mauritius, Dubai, and India.

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Shell awards outsourcing mega-deal Royal Dutch Shell (Shell) has signed three separate contracts with AT&T, EDS and T-Systems to manage a major part of its IT infrastructure and telecommunications services over the next five years in a contract worth around $4 billion - the largest outsourcing contract ever awarded by a European-headquartered company. read more

Accenture avoids credit crunch Accenture avoided the credit crunch by posting strong quarterly profits fuelled by continued investment from financial services companies. Net income in Accenture's fiscal second quarter rose 37 percent to $406.6 million from $296.7 million in the same period a year ago. New bookings for the quarter were $6.44 billion, which included record consulting bookings of $3.79 billion. read more

Genpact turns in solid 2007 Genpact reported positive results for the fourth quarter and year ended December 31, 2007 and has plans for international expansion. read more

NOA Round-Up http://www.noa.co.uk

NOA logo

Content provided by The National Outsourcing Association

Telecoms companies outsourcing to telecoms companies!

It has recently been reported that Virgin Media and rival broadcaster BSkyB have resumed high-level talks in an attempt to resolve the dispute that led to Virgin removing Sky channels from its pay-TV platform. However, a resolution to the dispute looks some way off and the fight for the home TV market looks set to continue into the near future. Given this fierce competition, leading players in the telecommunications industry are desperately looking for ways to tighten their belts in an attempt to gain the upper hand over their rivals. With this in mind, Virgin's recent network deal with BT Wholesale suggests that companies are looking to outsourcing both as a way of cost-saving and improving efficiency.

The £98 million network deal between Virgin and BT Wholesale signifies how the telecommunications industry is moving forward. The deal will see BT Wholesale manage the operation and maintenance of Virgin's fixed-line switching network, along with a number of existing support contracts. 184 Virgin Media staff will be transferred to BT, saving costs in both wages and training.

Outsourcing within the telecommunications industry has traditionally been focused on non-telecoms based companies outsourcing their telecoms needs to companies like BT. Of course, this outsourcing of telecoms infrastructure and telecoms management continues, because for companies that are not in the telecoms space, this is most certainly not a core competency. However, the BT-Virgin deal has heralded a new era of telecoms outsourcing as companies within the telecoms industry look to outsource different elements of their service which they do not specialise in - Virgin's speciality is not in network infrastructure and therefore this outsourcing was a common sense, albeit innovative, decision.

NOA Events

9th April 2008 - Masterclass on Procure, Norton Rose, London 29th April 2008 - Customer experience and outsourcing governance, Slaughter and May, London

For more information or to register please email admin@noa.co.uk or call +44 (0) 20 7292 8686

Note from the Editor

Shell awards outsourcing mega-deal

End user workplace outsourcing on rise

Accenture avoids credit crunch

Clinton bangs anti-outsourcing drum

Genpact turns in solid 2007

Threshers drinks to Thus

NOA Round-Up

KPMG upgrades infrasructure

Goldman Sachs enters Trillium running

SSO Network

Mastering Multisourcing - A Business Imperative

OutsourceWorld London 2008

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