I was pleasantly surprised to note that the CCK appears to have revamped their site. It certainly looks a bit cleaner (although it has clearly not been tested for all browsers). However I am very disappointed to note that they snatched defeat from the jaws of victory by failing to properly implement a credible complaints form. This one -> http://www.cck.go.ke/consumers/complaints.html requires a bit more work If just two improvements are made the usefulness would improve in leaps and bounds PROBLEM: A system to report complaints without offering a means to track the same is just an avenue to frustrate users. SOLUTION: The system needs to assign a ticket to me immediately after I complain and allow me to key that in to track the status of my complaint so that I can know whether or not my complaint is being addressed and how far it has reached. PROBLEM: Why should i be asked the email address, town, & phone of the service providers? Why would I be expected to know any of this? SOLUTION: Given that all the providers register through CCK, they already have a comprehensive database of all providers and offered services. These can be presented as a drop down list for selection I am willing to volunteer my time to help the CCK improve this.
On Tue, Mar 16, 2010 at 11:34 AM, Rad! <conradakunga@gmail.com> wrote:
I was pleasantly surprised to note that the CCK appears to have revamped their site. It certainly looks a bit cleaner (although it has clearly not been tested for all browsers). However I am very disappointed to note that they snatched defeat from the jaws of victory by failing to properly implement a credible complaints form. This one -> http://www.cck.go.ke/consumers/complaints.html requires a bit more work
If just two improvements are made the usefulness would improve in leaps and bounds
PROBLEM: A system to report complaints without offering a means to track the same is just an avenue to frustrate users. SOLUTION: The system needs to assign a ticket to me immediately after I complain and allow me to key that in to track the status of my complaint so that I can know whether or not my complaint is being addressed and how far it has reached.
PROBLEM: Why should i be asked the email address, town, & phone of the service providers? Why would I be expected to know any of this? SOLUTION: Given that all the providers register through CCK, they already have a comprehensive database of all providers and offered services. These can be presented as a drop down list for selection
I am willing to volunteer my time to help the CCK improve this.
Way to go Conrad! It would do our government institutions well not to ignore industry (technology) experts. BTW, was the CCK Website 2.0 Upgrade tendered? If so what were their requirements?
Hi, Yesterday morning. I paid for DSTV using Mpesa paybill option to business number is 444900. I got a confirmation of the received payment but when i got home I found that thee payment it still had not registered with DSTV. After calling customer care, I was notified not to use Mpesa in the future to pay for DSTV as they will not be held liable for not receiving the payment as Mpesa or Safaricom is not an authorised agent ...or something... Is there a problem on the safaricom end or on the DSTV end? and if there is , why does DSTV still have a registered business number that receives payment? Answers anyone??? Ben
participants (3)
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Benson Mbugua -
Rad! -
S.Murigi Muraya