I was pleasantly surprised to note that the CCK appears to have revamped their site. It certainly looks a bit cleaner (although it has clearly not been tested for all browsers). However I am very disappointed to note that they snatched defeat from the jaws of victory by failing to properly implement a credible complaints form. This one -&gt; <a href="http://www.cck.go.ke/consumers/complaints.html">http://www.cck.go.ke/consumers/complaints.html</a> requires a bit more work<div>
<br></div><div>If just two improvements are made the usefulness would improve in leaps and bounds</div><div><br></div><div>PROBLEM: A system to report complaints without offering a means to track the same is just an avenue to frustrate users.</div>
<div>SOLUTION: The system needs to assign a ticket to me immediately after I complain and allow me to key that in to track the status of my complaint so that I can know whether or not my complaint is being addressed and how far it has reached.</div>
<div><br></div><div>PROBLEM: Why should i be asked the email address, town, &amp; phone of the service providers? Why would I be expected to know any of this?</div><div>SOLUTION: Given that all the providers register through CCK, they already have a comprehensive database of all providers and offered services. These can be presented as a drop down list for selection</div>
<div><br></div><div>I am willing to volunteer my time to help the CCK improve this.</div>