Permission Marketing and misuse of customer data by Telcos
Dear All I woke up this morning to find myself registered by a Telco for a service I do not want. [5:59 AM, 11/14/2016] +254 713 601113: You have successfully subscribed to the SKIZA Tunes service.Your password to log on to www.skiza.safaricom.com is xxxx. [5:59 AM, 11/14/2016] +254 713 601113: Your SKIZA Tune <Customized Skiza Tune> was set successfully. [5:59 AM, 11/14/2016] +254 713 601113: You have successfully downloaded SKIZA Tune Customized Skiza Tune .The tune will be renewed at KES 1.00 daily.To delete dial *811#. I thought these things shouldn't happen anymore? Why would Safaricom tell me that I have subscribed to SKIZA Tune when I did not? And proceed to tell me they will deduct Kshs. 1 per day for this? And if I want to unsubscribe/delete then I should dial *811#? Who gave them the permission to subscribe me in the first place? Maybe my phone was hacked and someone registered me by mistake? At this point I'm giving Safaricom the benefit of doubt since just two weeks ago the CEO, Bob Collymore gave us his assurance that such behavior by PRSPs is frowned upon by his organisation. Regards *Ali Hussein* *Principal* *Hussein & Associates* Tel: +254 713 601113 Twitter: @AliHKassim Skype: abu-jomo LinkedIn: http://ke.linkedin.com/in/alihkassim <http://ke.linkedin.com/in/alihkassim> 13th Floor , Delta Towers, Oracle Wing, Chiromo Road, Westlands, Nairobi, Kenya. Any information of a personal nature expressed in this email are purely mine and do not necessarily reflect the official positions of the organizations that I work with.
Very unfair, especially when they relegate the responsibility of unearthing if it is a scam to the consumers! On 14 Nov 2016 06:08, "Ali Hussein via kictanet" < kictanet@lists.kictanet.or.ke> wrote:
Dear All
I woke up this morning to find myself registered by a Telco for a service I do not want.
[5:59 AM, 11/14/2016] +254 713 601113: You have successfully subscribed to the SKIZA Tunes service.Your password to log on to www.skiza.safaricom.com is xxxx. [5:59 AM, 11/14/2016] +254 713 601113: Your SKIZA Tune <Customized Skiza Tune> was set successfully. [5:59 AM, 11/14/2016] +254 713 601113: You have successfully downloaded SKIZA Tune Customized Skiza Tune .The tune will be renewed at KES 1.00 daily.To delete dial *811#.
I thought these things shouldn't happen anymore?
Why would Safaricom tell me that I have subscribed to SKIZA Tune when I did not? And proceed to tell me they will deduct Kshs. 1 per day for this? And if I want to unsubscribe/delete then I should dial *811#?
Who gave them the permission to subscribe me in the first place?
Maybe my phone was hacked and someone registered me by mistake?
At this point I'm giving Safaricom the benefit of doubt since just two weeks ago the CEO, Bob Collymore gave us his assurance that such behavior by PRSPs is frowned upon by his organisation.
Regards
*Ali Hussein*
*Principal*
*Hussein & Associates*
Tel: +254 713 601113
Twitter: @AliHKassim
Skype: abu-jomo
LinkedIn: http://ke.linkedin.com/in/alihkassim <http://ke.linkedin.com/in/alihkassim>
13th Floor , Delta Towers, Oracle Wing,
Chiromo Road, Westlands,
Nairobi, Kenya.
Any information of a personal nature expressed in this email are purely mine and do not necessarily reflect the official positions of the organizations that I work with.
_______________________________________________ kictanet mailing list kictanet@lists.kictanet.or.ke https://lists.kictanet.or.ke/mailman/listinfo/kictanet
Unsubscribe or change your options at https://lists.kictanet.or.ke/ mailman/options/kictanet/arebacollins%40gmail.com
The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development.
KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications.
Blessed Monday! Is there a chance that you may even be subscribed and not get the prompt and the deductions happen? Is this in the line of Internet "un"Governance whereby your data is mined for high value without your express consent or being paid/compensated for it. Be blessed. Regards/Wangari --- Pray God Bless. 2013Wangari circa - "Being of the Light, We are Restored Through Faith in Mind, Body and Spirit; We Manifest The Kingdom of God on Earth". On Monday, 14 November 2016, 7:55, Collins Areba via kictanet <kictanet@lists.kictanet.or.ke> wrote: Very unfair, especially when they relegate the responsibility of unearthing if it is a scam to the consumers! On 14 Nov 2016 06:08, "Ali Hussein via kictanet" <kictanet@lists.kictanet.or.ke> wrote: Dear All I woke up this morning to find myself registered by a Telco for a service I do not want. [5:59 AM, 11/14/2016] +254 713 601113: You have successfully subscribed to the SKIZA Tunes service.Your password to log on to www.skiza.safaricom.com is xxxx. [5:59 AM, 11/14/2016] +254 713 601113: Your SKIZA Tune <Customized Skiza Tune> was set successfully. [5:59 AM, 11/14/2016] +254 713 601113: You have successfully downloaded SKIZA Tune Customized Skiza Tune .The tune will be renewed at KES 1.00 daily.To delete dial *811#. I thought these things shouldn't happen anymore? Why would Safaricom tell me that I have subscribed to SKIZA Tune when I did not? And proceed to tell me they will deduct Kshs. 1 per day for this? And if I want to unsubscribe/delete then I should dial *811#? Who gave them the permission to subscribe me in the first place? Maybe my phone was hacked and someone registered me by mistake? At this point I'm giving Safaricom the benefit of doubt since just two weeks ago the CEO, Bob Collymore gave us his assurance that such behavior by PRSPs is frowned upon by his organisation. Regards AliHusseinPrincipalHussein & Associates Tel: +254 713 601113 Twitter: @AliHKassimSkype: abu-jomoLinkedIn: http://ke.linkedin.com/in/ alihkassim 13th Floor , Delta Towers, Oracle Wing,Chiromo Road, Westlands,Nairobi, Kenya. Any information of a personal nature expressed in this email are purely mine and do not necessarily reflect the official positions of the organizations that I work with. ______________________________ _________________ kictanet mailing list kictanet@lists.kictanet.or.ke https://lists.kictanet.or.ke/ mailman/listinfo/kictanet Unsubscribe or change your options at https://lists.kictanet.or.ke/ mailman/options/kictanet/ arebacollins%40gmail.com The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development. KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications. _______________________________________________ kictanet mailing list kictanet@lists.kictanet.or.ke https://lists.kictanet.or.ke/mailman/listinfo/kictanet Unsubscribe or change your options at https://lists.kictanet.or.ke/mailman/options/kictanet/wangarikabiru%40yahoo.... The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development. KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications.
Hi Ali, To say the least this is unethical. It would be great to hear what Safaricom has to say about the same. Regards On 11/14/16, WANGARI KABIRU via kictanet <kictanet@lists.kictanet.or.ke> wrote:
Blessed Monday! Is there a chance that you may even be subscribed and not get the prompt and the deductions happen? Is this in the line of Internet "un"Governance whereby your data is mined for high value without your express consent or being paid/compensated for it. Be blessed. Regards/Wangari --- Pray God Bless. 2013Wangari circa - "Being of the Light, We are Restored Through Faith in Mind, Body and Spirit; We Manifest The Kingdom of God on Earth".
On Monday, 14 November 2016, 7:55, Collins Areba via kictanet <kictanet@lists.kictanet.or.ke> wrote:
Very unfair, especially when they relegate the responsibility of unearthing if it is a scam to the consumers! On 14 Nov 2016 06:08, "Ali Hussein via kictanet" <kictanet@lists.kictanet.or.ke> wrote:
Dear All I woke up this morning to find myself registered by a Telco for a service I do not want. [5:59 AM, 11/14/2016] +254 713 601113: You have successfully subscribed to the SKIZA Tunes service.Your password to log on to www.skiza.safaricom.com is xxxx. [5:59 AM, 11/14/2016] +254 713 601113: Your SKIZA Tune <Customized Skiza Tune> was set successfully. [5:59 AM, 11/14/2016] +254 713 601113: You have successfully downloaded SKIZA Tune Customized Skiza Tune .The tune will be renewed at KES 1.00 daily.To delete dial *811#.
I thought these things shouldn't happen anymore? Why would Safaricom tell me that I have subscribed to SKIZA Tune when I did not? And proceed to tell me they will deduct Kshs. 1 per day for this? And if I want to unsubscribe/delete then I should dial *811#?
Who gave them the permission to subscribe me in the first place?
Maybe my phone was hacked and someone registered me by mistake? At this point I'm giving Safaricom the benefit of doubt since just two weeks ago the CEO, Bob Collymore gave us his assurance that such behavior by PRSPs is frowned upon by his organisation. Regards AliHusseinPrincipalHussein & Associates Tel: +254 713 601113 Twitter: @AliHKassimSkype: abu-jomoLinkedIn: http://ke.linkedin.com/in/ alihkassim 13th Floor , Delta Towers, Oracle Wing,Chiromo Road, Westlands,Nairobi, Kenya. Any information of a personal nature expressed in this email are purely mine and do not necessarily reflect the official positions of the organizations that I work with. ______________________________ _________________ kictanet mailing list kictanet@lists.kictanet.or.ke https://lists.kictanet.or.ke/ mailman/listinfo/kictanet
Unsubscribe or change your options at https://lists.kictanet.or.ke/ mailman/options/kictanet/ arebacollins%40gmail.com
The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development.
KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications.
_______________________________________________ kictanet mailing list kictanet@lists.kictanet.or.ke https://lists.kictanet.or.ke/mailman/listinfo/kictanet
Unsubscribe or change your options at https://lists.kictanet.or.ke/mailman/options/kictanet/wangarikabiru%40yahoo....
The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development.
KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications.
-- Barrack O. Otieno +254721325277 +254733206359 Skype: barrack.otieno PGP ID: 0x2611D86A
Listers Good to report that Safaricom has engaged. Hopefully we should resolve this soon. Ali Hussein Principal Hussein & Associates +254 0713 601113 Twitter: @AliHKassim Skype: abu-jomo LinkedIn: http://ke.linkedin.com/in/alihkassim "Discovery consists in seeing what everyone else has seen and thinking what no one else has thought". ~ Albert Szent-Györgyi Sent from my iPad
On 14 Nov 2016, at 9:04 AM, Barrack Otieno via kictanet <kictanet@lists.kictanet.or.ke> wrote:
Hi Ali,
To say the least this is unethical. It would be great to hear what Safaricom has to say about the same.
Regards
On 11/14/16, WANGARI KABIRU via kictanet <kictanet@lists.kictanet.or.ke> wrote: Blessed Monday! Is there a chance that you may even be subscribed and not get the prompt and the deductions happen? Is this in the line of Internet "un"Governance whereby your data is mined for high value without your express consent or being paid/compensated for it. Be blessed. Regards/Wangari --- Pray God Bless. 2013Wangari circa - "Being of the Light, We are Restored Through Faith in Mind, Body and Spirit; We Manifest The Kingdom of God on Earth".
On Monday, 14 November 2016, 7:55, Collins Areba via kictanet <kictanet@lists.kictanet.or.ke> wrote:
Very unfair, especially when they relegate the responsibility of unearthing if it is a scam to the consumers! On 14 Nov 2016 06:08, "Ali Hussein via kictanet" <kictanet@lists.kictanet.or.ke> wrote:
Dear All I woke up this morning to find myself registered by a Telco for a service I do not want. [5:59 AM, 11/14/2016] +254 713 601113: You have successfully subscribed to the SKIZA Tunes service.Your password to log on to www.skiza.safaricom.com is xxxx. [5:59 AM, 11/14/2016] +254 713 601113: Your SKIZA Tune <Customized Skiza Tune> was set successfully. [5:59 AM, 11/14/2016] +254 713 601113: You have successfully downloaded SKIZA Tune Customized Skiza Tune .The tune will be renewed at KES 1.00 daily.To delete dial *811#.
I thought these things shouldn't happen anymore? Why would Safaricom tell me that I have subscribed to SKIZA Tune when I did not? And proceed to tell me they will deduct Kshs. 1 per day for this? And if I want to unsubscribe/delete then I should dial *811#?
Who gave them the permission to subscribe me in the first place?
Maybe my phone was hacked and someone registered me by mistake? At this point I'm giving Safaricom the benefit of doubt since just two weeks ago the CEO, Bob Collymore gave us his assurance that such behavior by PRSPs is frowned upon by his organisation. Regards AliHusseinPrincipalHussein & Associates Tel: +254 713 601113 Twitter: @AliHKassimSkype: abu-jomoLinkedIn: http://ke.linkedin.com/in/ alihkassim 13th Floor , Delta Towers, Oracle Wing,Chiromo Road, Westlands,Nairobi, Kenya. Any information of a personal nature expressed in this email are purely mine and do not necessarily reflect the official positions of the organizations that I work with. ______________________________ _________________ kictanet mailing list kictanet@lists.kictanet.or.ke https://lists.kictanet.or.ke/ mailman/listinfo/kictanet
Unsubscribe or change your options at https://lists.kictanet.or.ke/ mailman/options/kictanet/ arebacollins%40gmail.com
The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development.
KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications.
_______________________________________________ kictanet mailing list kictanet@lists.kictanet.or.ke https://lists.kictanet.or.ke/mailman/listinfo/kictanet
Unsubscribe or change your options at https://lists.kictanet.or.ke/mailman/options/kictanet/wangarikabiru%40yahoo....
The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development.
KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications.
-- Barrack O. Otieno +254721325277 +254733206359 Skype: barrack.otieno PGP ID: 0x2611D86A
_______________________________________________ kictanet mailing list kictanet@lists.kictanet.or.ke https://lists.kictanet.or.ke/mailman/listinfo/kictanet
Unsubscribe or change your options at https://lists.kictanet.or.ke/mailman/options/kictanet/info%40alyhussein.com
The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development.
KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications.
I have airtel data Sim cards and on inspecting the messages, was subscribed to and receive weekly deductions on some weird competition I hardly would have subscribed. And these are data lines purely used for data. On 14 Nov 2016 09:53, "Ali Hussein via kictanet" < kictanet@lists.kictanet.or.ke> wrote:
Listers
Good to report that Safaricom has engaged. Hopefully we should resolve this soon.
*Ali Hussein* *Principal* *Hussein & Associates* +254 0713 601113
Twitter: @AliHKassim
Skype: abu-jomo
LinkedIn: http://ke.linkedin.com/in/alihkassim
"Discovery consists in seeing what everyone else has seen and thinking what no one else has thought". ~ Albert Szent-Györgyi
Sent from my iPad
On 14 Nov 2016, at 9:04 AM, Barrack Otieno via kictanet < kictanet@lists.kictanet.or.ke> wrote:
Hi Ali,
To say the least this is unethical. It would be great to hear what Safaricom has to say about the same.
Regards
On 11/14/16, WANGARI KABIRU via kictanet <kictanet@lists.kictanet.or.ke> wrote:
Blessed Monday!
Is there a chance that you may even be subscribed and not get the prompt and
the deductions happen?
Is this in the line of Internet "un"Governance whereby your data is mined
for high value without your express consent or being paid/compensated for
it.
Be blessed.
Regards/Wangari ---
Pray God Bless. 2013Wangari circa - "Being of the Light, We are Restored
Through Faith in Mind, Body and Spirit; We Manifest The Kingdom of God on
Earth".
On Monday, 14 November 2016, 7:55, Collins Areba via kictanet
<kictanet@lists.kictanet.or.ke> wrote:
Very unfair, especially when they relegate the responsibility of unearthing
if it is a scam to the consumers!
On 14 Nov 2016 06:08, "Ali Hussein via kictanet"
<kictanet@lists.kictanet.or.ke> wrote:
Dear All
I woke up this morning to find myself registered by a Telco for a service I
do not want.
[5:59 AM, 11/14/2016] +254 713 601113: You have successfully subscribed to
the SKIZA Tunes service.Your password to log on to www.skiza.safaricom.com
is xxxx. [5:59 AM, 11/14/2016] +254 713 601113: Your
SKIZA Tune <Customized Skiza Tune> was set successfully.
[5:59 AM, 11/14/2016] +254 713 601113: You have successfully downloaded
SKIZA Tune Customized Skiza Tune .The tune will be renewed at KES 1.00
daily.To delete dial *811#.
I thought these things shouldn't happen anymore?
Why would Safaricom tell me that I have subscribed to SKIZA Tune when I did
not? And proceed to tell me they will deduct Kshs. 1 per day for this? And
if I want to unsubscribe/delete then I should dial *811#?
Who gave them the permission to subscribe me in the first place?
Maybe my phone was hacked and someone registered me by mistake?
At this point I'm giving Safaricom the benefit of doubt since just two weeks
ago the CEO, Bob Collymore gave us his assurance that such behavior by PRSPs
is frowned upon by his organisation.
Regards
AliHusseinPrincipalHussein & Associates Tel: +254 713 601113
Twitter: @AliHKassimSkype: abu-jomoLinkedIn: http://ke.linkedin.com/in/
alihkassim
13th Floor , Delta Towers, Oracle Wing,Chiromo Road, Westlands,Nairobi,
Kenya.
Any information of a personal nature expressed in this email are purely mine
and do not necessarily reflect the official positions of the organizations
that I work with.
______________________________ _________________
kictanet mailing list
kictanet@lists.kictanet.or.ke
https://lists.kictanet.or.ke/ mailman/listinfo/kictanet
Unsubscribe or change your options at https://lists.kictanet.or.ke/
mailman/options/kictanet/ arebacollins%40gmail.com
The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for
people and institutions interested and involved in ICT policy and
regulation. The network aims to act as a catalyst for reform in the ICT
sector in support of the national aim of ICT enabled growth and
development.
KICTANetiquette : Adhere to the same standards of acceptable behaviors
online that you follow in real life: respect people's times and bandwidth,
share knowledge, don't flame or abuse or personalize, respect privacy, do
not spam, do not market your wares or qualifications.
_______________________________________________
kictanet mailing list
kictanet@lists.kictanet.or.ke
https://lists.kictanet.or.ke/mailman/listinfo/kictanet
Unsubscribe or change your options at
https://lists.kictanet.or.ke/mailman/options/kictanet/ wangarikabiru%40yahoo.co.uk
The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for
people and institutions interested and involved in ICT policy and
regulation. The network aims to act as a catalyst for reform in the ICT
sector in support of the national aim of ICT enabled growth and
development.
KICTANetiquette : Adhere to the same standards of acceptable behaviors
online that you follow in real life: respect people's times and bandwidth,
share knowledge, don't flame or abuse or personalize, respect privacy, do
not spam, do not market your wares or qualifications.
-- Barrack O. Otieno +254721325277 +254733206359 Skype: barrack.otieno PGP ID: 0x2611D86A
_______________________________________________ kictanet mailing list kictanet@lists.kictanet.or.ke https://lists.kictanet.or.ke/mailman/listinfo/kictanet
Unsubscribe or change your options at https://lists.kictanet.or.ke/ mailman/options/kictanet/info%40alyhussein.com
The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development.
KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications.
_______________________________________________ kictanet mailing list kictanet@lists.kictanet.or.ke https://lists.kictanet.or.ke/mailman/listinfo/kictanet
Unsubscribe or change your options at https://lists.kictanet.or.ke/ mailman/options/kictanet/arebacollins%40gmail.com
The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development.
KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications.
See attached. On Mon, Nov 14, 2016 at 10:23 AM, Collins Areba <arebacollins@gmail.com> wrote:
I have airtel data Sim cards and on inspecting the messages, was subscribed to and receive weekly deductions on some weird competition I hardly would have subscribed. And these are data lines purely used for data.
On 14 Nov 2016 09:53, "Ali Hussein via kictanet" < kictanet@lists.kictanet.or.ke> wrote:
Listers
Good to report that Safaricom has engaged. Hopefully we should resolve this soon.
*Ali Hussein* *Principal* *Hussein & Associates* +254 0713 601113
Twitter: @AliHKassim
Skype: abu-jomo
LinkedIn: http://ke.linkedin.com/in/alihkassim
"Discovery consists in seeing what everyone else has seen and thinking what no one else has thought". ~ Albert Szent-Györgyi
Sent from my iPad
On 14 Nov 2016, at 9:04 AM, Barrack Otieno via kictanet < kictanet@lists.kictanet.or.ke> wrote:
Hi Ali,
To say the least this is unethical. It would be great to hear what Safaricom has to say about the same.
Regards
On 11/14/16, WANGARI KABIRU via kictanet <kictanet@lists.kictanet.or.ke> wrote:
Blessed Monday!
Is there a chance that you may even be subscribed and not get the prompt and
the deductions happen?
Is this in the line of Internet "un"Governance whereby your data is mined
for high value without your express consent or being paid/compensated for
it.
Be blessed.
Regards/Wangari ---
Pray God Bless. 2013Wangari circa - "Being of the Light, We are Restored
Through Faith in Mind, Body and Spirit; We Manifest The Kingdom of God on
Earth".
On Monday, 14 November 2016, 7:55, Collins Areba via kictanet
<kictanet@lists.kictanet.or.ke> wrote:
Very unfair, especially when they relegate the responsibility of unearthing
if it is a scam to the consumers!
On 14 Nov 2016 06:08, "Ali Hussein via kictanet"
<kictanet@lists.kictanet.or.ke> wrote:
Dear All
I woke up this morning to find myself registered by a Telco for a service I
do not want.
[5:59 AM, 11/14/2016] +254 713 601113: You have successfully subscribed to
the SKIZA Tunes service.Your password to log on to www.skiza.safaricom.com
is xxxx. [5:59 AM, 11/14/2016] +254 713 601113: Your
SKIZA Tune <Customized Skiza Tune> was set successfully.
[5:59 AM, 11/14/2016] +254 713 601113: You have successfully downloaded
SKIZA Tune Customized Skiza Tune .The tune will be renewed at KES 1.00
daily.To delete dial *811#.
I thought these things shouldn't happen anymore?
Why would Safaricom tell me that I have subscribed to SKIZA Tune when I did
not? And proceed to tell me they will deduct Kshs. 1 per day for this? And
if I want to unsubscribe/delete then I should dial *811#?
Who gave them the permission to subscribe me in the first place?
Maybe my phone was hacked and someone registered me by mistake?
At this point I'm giving Safaricom the benefit of doubt since just two weeks
ago the CEO, Bob Collymore gave us his assurance that such behavior by PRSPs
is frowned upon by his organisation.
Regards
AliHusseinPrincipalHussein & Associates Tel: +254 713 601113
Twitter: @AliHKassimSkype: abu-jomoLinkedIn: http://ke.linkedin.com/in/
alihkassim
13th Floor , Delta Towers, Oracle Wing,Chiromo Road, Westlands,Nairobi,
Kenya.
Any information of a personal nature expressed in this email are purely mine
and do not necessarily reflect the official positions of the organizations
that I work with.
______________________________ _________________
kictanet mailing list
kictanet@lists.kictanet.or.ke
https://lists.kictanet.or.ke/ mailman/listinfo/kictanet
Unsubscribe or change your options at https://lists.kictanet.or.ke/
mailman/options/kictanet/ arebacollins%40gmail.com
The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for
people and institutions interested and involved in ICT policy and
regulation. The network aims to act as a catalyst for reform in the ICT
sector in support of the national aim of ICT enabled growth and
development.
KICTANetiquette : Adhere to the same standards of acceptable behaviors
online that you follow in real life: respect people's times and bandwidth,
share knowledge, don't flame or abuse or personalize, respect privacy, do
not spam, do not market your wares or qualifications.
_______________________________________________
kictanet mailing list
kictanet@lists.kictanet.or.ke
https://lists.kictanet.or.ke/mailman/listinfo/kictanet
Unsubscribe or change your options at
https://lists.kictanet.or.ke/mailman/options/kictanet/wangar ikabiru%40yahoo.co.uk
The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for
people and institutions interested and involved in ICT policy and
regulation. The network aims to act as a catalyst for reform in the ICT
sector in support of the national aim of ICT enabled growth and
development.
KICTANetiquette : Adhere to the same standards of acceptable behaviors
online that you follow in real life: respect people's times and bandwidth,
share knowledge, don't flame or abuse or personalize, respect privacy, do
not spam, do not market your wares or qualifications.
-- Barrack O. Otieno +254721325277 +254733206359 Skype: barrack.otieno PGP ID: 0x2611D86A
_______________________________________________ kictanet mailing list kictanet@lists.kictanet.or.ke https://lists.kictanet.or.ke/mailman/listinfo/kictanet
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The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development.
KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications.
_______________________________________________ kictanet mailing list kictanet@lists.kictanet.or.ke https://lists.kictanet.or.ke/mailman/listinfo/kictanet
Unsubscribe or change your options at https://lists.kictanet.or.ke/m ailman/options/kictanet/arebacollins%40gmail.com
The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development.
KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications.
-- Regards, Collins Areba, Kilifi, Kenya. Tel: +*254 707 750 788 */ *0731534124* Twitter: @arebacollins. Skype: arebacollins
Looks like this isn't an isolated event, but could point to a more far reaching abuse of consumer rights. Kindly follow up with your provider as Ali and I would suggest that the regulators and the licencees thoroughly investigate this and provide direction. Victor On 14 Nov 2016 11:06, "Collins Areba via kictanet" < kictanet@lists.kictanet.or.ke> wrote:
See attached.
On Mon, Nov 14, 2016 at 10:23 AM, Collins Areba <arebacollins@gmail.com> wrote:
I have airtel data Sim cards and on inspecting the messages, was subscribed to and receive weekly deductions on some weird competition I hardly would have subscribed. And these are data lines purely used for data.
On 14 Nov 2016 09:53, "Ali Hussein via kictanet" < kictanet@lists.kictanet.or.ke> wrote:
Listers
Good to report that Safaricom has engaged. Hopefully we should resolve this soon.
*Ali Hussein* *Principal* *Hussein & Associates* +254 0713 601113
Twitter: @AliHKassim
Skype: abu-jomo
LinkedIn: http://ke.linkedin.com/in/alihkassim
"Discovery consists in seeing what everyone else has seen and thinking what no one else has thought". ~ Albert Szent-Györgyi
Sent from my iPad
On 14 Nov 2016, at 9:04 AM, Barrack Otieno via kictanet < kictanet@lists.kictanet.or.ke> wrote:
Hi Ali,
To say the least this is unethical. It would be great to hear what Safaricom has to say about the same.
Regards
On 11/14/16, WANGARI KABIRU via kictanet <kictanet@lists.kictanet.or.ke> wrote:
Blessed Monday!
Is there a chance that you may even be subscribed and not get the prompt and
the deductions happen?
Is this in the line of Internet "un"Governance whereby your data is mined
for high value without your express consent or being paid/compensated for
it.
Be blessed.
Regards/Wangari ---
Pray God Bless. 2013Wangari circa - "Being of the Light, We are Restored
Through Faith in Mind, Body and Spirit; We Manifest The Kingdom of God on
Earth".
On Monday, 14 November 2016, 7:55, Collins Areba via kictanet
<kictanet@lists.kictanet.or.ke> wrote:
Very unfair, especially when they relegate the responsibility of unearthing
if it is a scam to the consumers!
On 14 Nov 2016 06:08, "Ali Hussein via kictanet"
<kictanet@lists.kictanet.or.ke> wrote:
Dear All
I woke up this morning to find myself registered by a Telco for a service I
do not want.
[5:59 AM, 11/14/2016] +254 713 601113: You have successfully subscribed to
the SKIZA Tunes service.Your password to log on to www.skiza.safaricom.com
is xxxx. [5:59 AM, 11/14/2016] +254 713 601113: Your
SKIZA Tune <Customized Skiza Tune> was set successfully.
[5:59 AM, 11/14/2016] +254 713 601113: You have successfully downloaded
SKIZA Tune Customized Skiza Tune .The tune will be renewed at KES 1.00
daily.To delete dial *811#.
I thought these things shouldn't happen anymore?
Why would Safaricom tell me that I have subscribed to SKIZA Tune when I did
not? And proceed to tell me they will deduct Kshs. 1 per day for this? And
if I want to unsubscribe/delete then I should dial *811#?
Who gave them the permission to subscribe me in the first place?
Maybe my phone was hacked and someone registered me by mistake?
At this point I'm giving Safaricom the benefit of doubt since just two weeks
ago the CEO, Bob Collymore gave us his assurance that such behavior by PRSPs
is frowned upon by his organisation.
Regards
AliHusseinPrincipalHussein & Associates Tel: +254 713 601113
Twitter: @AliHKassimSkype: abu-jomoLinkedIn: http://ke.linkedin.com/in/
alihkassim
13th Floor , Delta Towers, Oracle Wing,Chiromo Road, Westlands,Nairobi,
Kenya.
Any information of a personal nature expressed in this email are purely mine
and do not necessarily reflect the official positions of the organizations
that I work with.
______________________________ _________________
kictanet mailing list
kictanet@lists.kictanet.or.ke
https://lists.kictanet.or.ke/ mailman/listinfo/kictanet
Unsubscribe or change your options at https://lists.kictanet.or.ke/
mailman/options/kictanet/ arebacollins%40gmail.com
The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for
people and institutions interested and involved in ICT policy and
regulation. The network aims to act as a catalyst for reform in the ICT
sector in support of the national aim of ICT enabled growth and
development.
KICTANetiquette : Adhere to the same standards of acceptable behaviors
online that you follow in real life: respect people's times and bandwidth,
share knowledge, don't flame or abuse or personalize, respect privacy, do
not spam, do not market your wares or qualifications.
_______________________________________________
kictanet mailing list
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https://lists.kictanet.or.ke/mailman/listinfo/kictanet
Unsubscribe or change your options at
https://lists.kictanet.or.ke/mailman/options/kictanet/wangar ikabiru%40yahoo.co.uk
The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for
people and institutions interested and involved in ICT policy and
regulation. The network aims to act as a catalyst for reform in the ICT
sector in support of the national aim of ICT enabled growth and
development.
KICTANetiquette : Adhere to the same standards of acceptable behaviors
online that you follow in real life: respect people's times and bandwidth,
share knowledge, don't flame or abuse or personalize, respect privacy, do
not spam, do not market your wares or qualifications.
-- Barrack O. Otieno +254721325277 +254733206359 Skype: barrack.otieno PGP ID: 0x2611D86A
_______________________________________________ kictanet mailing list kictanet@lists.kictanet.or.ke https://lists.kictanet.or.ke/mailman/listinfo/kictanet
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The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development.
KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications.
_______________________________________________ kictanet mailing list kictanet@lists.kictanet.or.ke https://lists.kictanet.or.ke/mailman/listinfo/kictanet
Unsubscribe or change your options at https://lists.kictanet.or.ke/m ailman/options/kictanet/arebacollins%40gmail.com
The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development.
KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications.
-- Regards,
Collins Areba, Kilifi, Kenya. Tel: +*254 707 750 788 */ *0731534124* Twitter: @arebacollins. Skype: arebacollins
_______________________________________________ kictanet mailing list kictanet@lists.kictanet.or.ke https://lists.kictanet.or.ke/mailman/listinfo/kictanet
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The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development.
KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications.
Safaricom recently enrolled me into a games premium service where I was unknowingly being deducted airtime daily for playing games. After complaining and throwing quite some tantrums, I got a refund of 1,000 shillings. I got thinking how much more money I have lost over the years in other deductions that am unaware of. On Mon, Nov 14, 2016 at 11:19 AM, Victor Kapiyo via kictanet < kictanet@lists.kictanet.or.ke> wrote:
Looks like this isn't an isolated event, but could point to a more far reaching abuse of consumer rights. Kindly follow up with your provider as Ali and I would suggest that the regulators and the licencees thoroughly investigate this and provide direction.
Victor
On 14 Nov 2016 11:06, "Collins Areba via kictanet" < kictanet@lists.kictanet.or.ke> wrote:
See attached.
On Mon, Nov 14, 2016 at 10:23 AM, Collins Areba <arebacollins@gmail.com> wrote:
I have airtel data Sim cards and on inspecting the messages, was subscribed to and receive weekly deductions on some weird competition I hardly would have subscribed. And these are data lines purely used for data.
On 14 Nov 2016 09:53, "Ali Hussein via kictanet" < kictanet@lists.kictanet.or.ke> wrote:
Listers
Good to report that Safaricom has engaged. Hopefully we should resolve this soon.
*Ali Hussein* *Principal* *Hussein & Associates* +254 0713 601113
Twitter: @AliHKassim
Skype: abu-jomo
LinkedIn: http://ke.linkedin.com/in/alihkassim
"Discovery consists in seeing what everyone else has seen and thinking what no one else has thought". ~ Albert Szent-Györgyi
Sent from my iPad
On 14 Nov 2016, at 9:04 AM, Barrack Otieno via kictanet < kictanet@lists.kictanet.or.ke> wrote:
Hi Ali,
To say the least this is unethical. It would be great to hear what Safaricom has to say about the same.
Regards
On 11/14/16, WANGARI KABIRU via kictanet <kictanet@lists.kictanet.or.ke> wrote:
Blessed Monday!
Is there a chance that you may even be subscribed and not get the prompt and
the deductions happen?
Is this in the line of Internet "un"Governance whereby your data is mined
for high value without your express consent or being paid/compensated for
it.
Be blessed.
Regards/Wangari ---
Pray God Bless. 2013Wangari circa - "Being of the Light, We are Restored
Through Faith in Mind, Body and Spirit; We Manifest The Kingdom of God on
Earth".
On Monday, 14 November 2016, 7:55, Collins Areba via kictanet
<kictanet@lists.kictanet.or.ke> wrote:
Very unfair, especially when they relegate the responsibility of unearthing
if it is a scam to the consumers!
On 14 Nov 2016 06:08, "Ali Hussein via kictanet"
<kictanet@lists.kictanet.or.ke> wrote:
Dear All
I woke up this morning to find myself registered by a Telco for a service I
do not want.
[5:59 AM, 11/14/2016] +254 713 601113: You have successfully subscribed to
the SKIZA Tunes service.Your password to log on to www.skiza.safaricom.com
is xxxx. [5:59 AM, 11/14/2016] +254 713 601113: Your
SKIZA Tune <Customized Skiza Tune> was set successfully.
[5:59 AM, 11/14/2016] +254 713 601113: You have successfully downloaded
SKIZA Tune Customized Skiza Tune .The tune will be renewed at KES 1.00
daily.To delete dial *811#.
I thought these things shouldn't happen anymore?
Why would Safaricom tell me that I have subscribed to SKIZA Tune when I did
not? And proceed to tell me they will deduct Kshs. 1 per day for this? And
if I want to unsubscribe/delete then I should dial *811#?
Who gave them the permission to subscribe me in the first place?
Maybe my phone was hacked and someone registered me by mistake?
At this point I'm giving Safaricom the benefit of doubt since just two weeks
ago the CEO, Bob Collymore gave us his assurance that such behavior by PRSPs
is frowned upon by his organisation.
Regards
AliHusseinPrincipalHussein & Associates Tel: +254 713 601113
Twitter: @AliHKassimSkype: abu-jomoLinkedIn: http://ke.linkedin.com/in/
alihkassim
13th Floor , Delta Towers, Oracle Wing,Chiromo Road, Westlands,Nairobi,
Kenya.
Any information of a personal nature expressed in this email are purely mine
and do not necessarily reflect the official positions of the organizations
that I work with.
______________________________ _________________
kictanet mailing list
kictanet@lists.kictanet.or.ke
https://lists.kictanet.or.ke/ mailman/listinfo/kictanet
Unsubscribe or change your options at https://lists.kictanet.or.ke/
mailman/options/kictanet/ arebacollins%40gmail.com
The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for
people and institutions interested and involved in ICT policy and
regulation. The network aims to act as a catalyst for reform in the ICT
sector in support of the national aim of ICT enabled growth and
development.
KICTANetiquette : Adhere to the same standards of acceptable behaviors
online that you follow in real life: respect people's times and bandwidth,
share knowledge, don't flame or abuse or personalize, respect privacy, do
not spam, do not market your wares or qualifications.
_______________________________________________
kictanet mailing list
kictanet@lists.kictanet.or.ke
https://lists.kictanet.or.ke/mailman/listinfo/kictanet
Unsubscribe or change your options at
https://lists.kictanet.or.ke/mailman/options/kictanet/wangar ikabiru%40yahoo.co.uk
The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for
people and institutions interested and involved in ICT policy and
regulation. The network aims to act as a catalyst for reform in the ICT
sector in support of the national aim of ICT enabled growth and
development.
KICTANetiquette : Adhere to the same standards of acceptable behaviors
online that you follow in real life: respect people's times and bandwidth,
share knowledge, don't flame or abuse or personalize, respect privacy, do
not spam, do not market your wares or qualifications.
-- Barrack O. Otieno +254721325277 +254733206359 Skype: barrack.otieno PGP ID: 0x2611D86A
_______________________________________________ kictanet mailing list kictanet@lists.kictanet.or.ke https://lists.kictanet.or.ke/mailman/listinfo/kictanet
Unsubscribe or change your options at https://lists.kictanet.or.ke/m ailman/options/kictanet/info%40alyhussein.com
The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development.
KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications.
_______________________________________________ kictanet mailing list kictanet@lists.kictanet.or.ke https://lists.kictanet.or.ke/mailman/listinfo/kictanet
Unsubscribe or change your options at https://lists.kictanet.or.ke/m ailman/options/kictanet/arebacollins%40gmail.com
The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development.
KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications.
-- Regards,
Collins Areba, Kilifi, Kenya. Tel: +*254 707 750 788 */ *0731534124 <0731534124>* Twitter: @arebacollins. Skype: arebacollins
_______________________________________________ kictanet mailing list kictanet@lists.kictanet.or.ke https://lists.kictanet.or.ke/mailman/listinfo/kictanet
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The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development.
KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications.
_______________________________________________ kictanet mailing list kictanet@lists.kictanet.or.ke https://lists.kictanet.or.ke/mailman/listinfo/kictanet
Unsubscribe or change your options at https://lists.kictanet.or.ke/ mailman/options/kictanet/james.muritu%40gmail.com
The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development.
KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications.
It would really help to get a comment from the following players:- 1. Telcos 2. PRSPs/CSPs 3. Regulator Ali Hussein Principal Hussein & Associates +254 0713 601113 Twitter: @AliHKassim Skype: abu-jomo LinkedIn: http://ke.linkedin.com/in/alihkassim "Discovery consists in seeing what everyone else has seen and thinking what no one else has thought". ~ Albert Szent-Györgyi Sent from my iPad
On 14 Nov 2016, at 11:19 AM, Victor Kapiyo via kictanet <kictanet@lists.kictanet.or.ke> wrote:
Looks like this isn't an isolated event, but could point to a more far reaching abuse of consumer rights. Kindly follow up with your provider as Ali and I would suggest that the regulators and the licencees thoroughly investigate this and provide direction.
Victor
On 14 Nov 2016 11:06, "Collins Areba via kictanet" <kictanet@lists.kictanet.or.ke> wrote: See attached.
On Mon, Nov 14, 2016 at 10:23 AM, Collins Areba <arebacollins@gmail.com> wrote: I have airtel data Sim cards and on inspecting the messages, was subscribed to and receive weekly deductions on some weird competition I hardly would have subscribed. And these are data lines purely used for data.
On 14 Nov 2016 09:53, "Ali Hussein via kictanet" <kictanet@lists.kictanet.or.ke> wrote: Listers
Good to report that Safaricom has engaged. Hopefully we should resolve this soon.
Ali Hussein Principal Hussein & Associates +254 0713 601113
Twitter: @AliHKassim Skype: abu-jomo LinkedIn: http://ke.linkedin.com/in/alihkassim
"Discovery consists in seeing what everyone else has seen and thinking what no one else has thought". ~ Albert Szent-Györgyi
Sent from my iPad
On 14 Nov 2016, at 9:04 AM, Barrack Otieno via kictanet <kictanet@lists.kictanet.or.ke> wrote:
Hi Ali,
To say the least this is unethical. It would be great to hear what Safaricom has to say about the same.
Regards
On 11/14/16, WANGARI KABIRU via kictanet <kictanet@lists.kictanet.or.ke> wrote: Blessed Monday! Is there a chance that you may even be subscribed and not get the prompt and the deductions happen? Is this in the line of Internet "un"Governance whereby your data is mined for high value without your express consent or being paid/compensated for it. Be blessed. Regards/Wangari --- Pray God Bless. 2013Wangari circa - "Being of the Light, We are Restored Through Faith in Mind, Body and Spirit; We Manifest The Kingdom of God on Earth".
On Monday, 14 November 2016, 7:55, Collins Areba via kictanet <kictanet@lists.kictanet.or.ke> wrote:
Very unfair, especially when they relegate the responsibility of unearthing if it is a scam to the consumers! On 14 Nov 2016 06:08, "Ali Hussein via kictanet" <kictanet@lists.kictanet.or.ke> wrote:
Dear All I woke up this morning to find myself registered by a Telco for a service I do not want. [5:59 AM, 11/14/2016] +254 713 601113: You have successfully subscribed to the SKIZA Tunes service.Your password to log on to www.skiza.safaricom.com is xxxx. [5:59 AM, 11/14/2016] +254 713 601113: Your SKIZA Tune <Customized Skiza Tune> was set successfully. [5:59 AM, 11/14/2016] +254 713 601113: You have successfully downloaded SKIZA Tune Customized Skiza Tune .The tune will be renewed at KES 1.00 daily.To delete dial *811#.
I thought these things shouldn't happen anymore? Why would Safaricom tell me that I have subscribed to SKIZA Tune when I did not? And proceed to tell me they will deduct Kshs. 1 per day for this? And if I want to unsubscribe/delete then I should dial *811#?
Who gave them the permission to subscribe me in the first place?
Maybe my phone was hacked and someone registered me by mistake? At this point I'm giving Safaricom the benefit of doubt since just two weeks ago the CEO, Bob Collymore gave us his assurance that such behavior by PRSPs is frowned upon by his organisation. Regards AliHusseinPrincipalHussein & Associates Tel: +254 713 601113 Twitter: @AliHKassimSkype: abu-jomoLinkedIn: http://ke.linkedin.com/in/ alihkassim 13th Floor , Delta Towers, Oracle Wing,Chiromo Road, Westlands,Nairobi, Kenya. Any information of a personal nature expressed in this email are purely mine and do not necessarily reflect the official positions of the organizations that I work with. ______________________________ _________________ kictanet mailing list kictanet@lists.kictanet.or.ke https://lists.kictanet.or.ke/ mailman/listinfo/kictanet
Unsubscribe or change your options at https://lists.kictanet.or.ke/ mailman/options/kictanet/ arebacollins%40gmail.com
The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development.
KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications.
_______________________________________________ kictanet mailing list kictanet@lists.kictanet.or.ke https://lists.kictanet.or.ke/mailman/listinfo/kictanet
Unsubscribe or change your options at https://lists.kictanet.or.ke/mailman/options/kictanet/wangarikabiru%40yahoo....
The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development.
KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications.
-- Barrack O. Otieno +254721325277 +254733206359 Skype: barrack.otieno PGP ID: 0x2611D86A
_______________________________________________ kictanet mailing list kictanet@lists.kictanet.or.ke https://lists.kictanet.or.ke/mailman/listinfo/kictanet
Unsubscribe or change your options at https://lists.kictanet.or.ke/mailman/options/kictanet/info%40alyhussein.com
The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development.
KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications.
_______________________________________________ kictanet mailing list kictanet@lists.kictanet.or.ke https://lists.kictanet.or.ke/mailman/listinfo/kictanet
Unsubscribe or change your options at https://lists.kictanet.or.ke/mailman/options/kictanet/arebacollins%40gmail.c...
The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development.
KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications.
-- Regards,
Collins Areba, Kilifi, Kenya. Tel: +254 707 750 788 / 0731534124 Twitter: @arebacollins. Skype: arebacollins
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KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications.
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The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development.
KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications.
Dear Listers, I have also fallen victim to the gaming charges which were apparently approved online. The following must happen:- 1. Regular updates of all the services one is subscribed to and it should not be the responsibility of the user to inquire. 2. All other suppliers send regular updates on charges for services/goods consumed, there is absolutely no reason why charges should be made blindly. Telcos el al are not exempt. 3. Failure to the above then we have the right to take legal action against all the parties involved in this rip off. There's clearly an abuse of consumer rights and misuse of customers' private information. Kind regards, Rosemary Koech-Kimwatu. On 14 Nov 2016 11:37, "Ali Hussein via kictanet" < kictanet@lists.kictanet.or.ke> wrote:
It would really help to get a comment from the following players:-
1. Telcos 2. PRSPs/CSPs 3. Regulator
*Ali Hussein* *Principal* *Hussein & Associates* +254 0713 601113
Twitter: @AliHKassim
Skype: abu-jomo
LinkedIn: http://ke.linkedin.com/in/alihkassim
"Discovery consists in seeing what everyone else has seen and thinking what no one else has thought". ~ Albert Szent-Györgyi
Sent from my iPad
On 14 Nov 2016, at 11:19 AM, Victor Kapiyo via kictanet < kictanet@lists.kictanet.or.ke> wrote:
Looks like this isn't an isolated event, but could point to a more far reaching abuse of consumer rights. Kindly follow up with your provider as Ali and I would suggest that the regulators and the licencees thoroughly investigate this and provide direction.
Victor
On 14 Nov 2016 11:06, "Collins Areba via kictanet" < kictanet@lists.kictanet.or.ke> wrote:
See attached.
On Mon, Nov 14, 2016 at 10:23 AM, Collins Areba <arebacollins@gmail.com> wrote:
I have airtel data Sim cards and on inspecting the messages, was subscribed to and receive weekly deductions on some weird competition I hardly would have subscribed. And these are data lines purely used for data.
On 14 Nov 2016 09:53, "Ali Hussein via kictanet" < kictanet@lists.kictanet.or.ke> wrote:
Listers
Good to report that Safaricom has engaged. Hopefully we should resolve this soon.
*Ali Hussein* *Principal* *Hussein & Associates* +254 0713 601113
Twitter: @AliHKassim
Skype: abu-jomo
LinkedIn: http://ke.linkedin.com/in/alihkassim
"Discovery consists in seeing what everyone else has seen and thinking what no one else has thought". ~ Albert Szent-Györgyi
Sent from my iPad
On 14 Nov 2016, at 9:04 AM, Barrack Otieno via kictanet < kictanet@lists.kictanet.or.ke> wrote:
Hi Ali,
To say the least this is unethical. It would be great to hear what Safaricom has to say about the same.
Regards
On 11/14/16, WANGARI KABIRU via kictanet <kictanet@lists.kictanet.or.ke> wrote:
Blessed Monday!
Is there a chance that you may even be subscribed and not get the prompt and
the deductions happen?
Is this in the line of Internet "un"Governance whereby your data is mined
for high value without your express consent or being paid/compensated for
it.
Be blessed.
Regards/Wangari ---
Pray God Bless. 2013Wangari circa - "Being of the Light, We are Restored
Through Faith in Mind, Body and Spirit; We Manifest The Kingdom of God on
Earth".
On Monday, 14 November 2016, 7:55, Collins Areba via kictanet
<kictanet@lists.kictanet.or.ke> wrote:
Very unfair, especially when they relegate the responsibility of unearthing
if it is a scam to the consumers!
On 14 Nov 2016 06:08, "Ali Hussein via kictanet"
<kictanet@lists.kictanet.or.ke> wrote:
Dear All
I woke up this morning to find myself registered by a Telco for a service I
do not want.
[5:59 AM, 11/14/2016] +254 713 601113: You have successfully subscribed to
the SKIZA Tunes service.Your password to log on to www.skiza.safaricom.com
is xxxx. [5:59 AM, 11/14/2016] +254 713 601113: Your
SKIZA Tune <Customized Skiza Tune> was set successfully.
[5:59 AM, 11/14/2016] +254 713 601113: You have successfully downloaded
SKIZA Tune Customized Skiza Tune .The tune will be renewed at KES 1.00
daily.To delete dial *811#.
I thought these things shouldn't happen anymore?
Why would Safaricom tell me that I have subscribed to SKIZA Tune when I did
not? And proceed to tell me they will deduct Kshs. 1 per day for this? And
if I want to unsubscribe/delete then I should dial *811#?
Who gave them the permission to subscribe me in the first place?
Maybe my phone was hacked and someone registered me by mistake?
At this point I'm giving Safaricom the benefit of doubt since just two weeks
ago the CEO, Bob Collymore gave us his assurance that such behavior by PRSPs
is frowned upon by his organisation.
Regards
AliHusseinPrincipalHussein & Associates Tel: +254 713 601113
Twitter: @AliHKassimSkype: abu-jomoLinkedIn: http://ke.linkedin.com/in/
alihkassim
13th Floor , Delta Towers, Oracle Wing,Chiromo Road, Westlands,Nairobi,
Kenya.
Any information of a personal nature expressed in this email are purely mine
and do not necessarily reflect the official positions of the organizations
that I work with.
______________________________ _________________
kictanet mailing list
kictanet@lists.kictanet.or.ke
https://lists.kictanet.or.ke/ mailman/listinfo/kictanet
Unsubscribe or change your options at https://lists.kictanet.or.ke/
mailman/options/kictanet/ arebacollins%40gmail.com
The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for
people and institutions interested and involved in ICT policy and
regulation. The network aims to act as a catalyst for reform in the ICT
sector in support of the national aim of ICT enabled growth and
development.
KICTANetiquette : Adhere to the same standards of acceptable behaviors
online that you follow in real life: respect people's times and bandwidth,
share knowledge, don't flame or abuse or personalize, respect privacy, do
not spam, do not market your wares or qualifications.
_______________________________________________
kictanet mailing list
kictanet@lists.kictanet.or.ke
https://lists.kictanet.or.ke/mailman/listinfo/kictanet
Unsubscribe or change your options at
https://lists.kictanet.or.ke/mailman/options/kictanet/wangar ikabiru%40yahoo.co.uk
The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for
people and institutions interested and involved in ICT policy and
regulation. The network aims to act as a catalyst for reform in the ICT
sector in support of the national aim of ICT enabled growth and
development.
KICTANetiquette : Adhere to the same standards of acceptable behaviors
online that you follow in real life: respect people's times and bandwidth,
share knowledge, don't flame or abuse or personalize, respect privacy, do
not spam, do not market your wares or qualifications.
-- Barrack O. Otieno +254721325277 +254733206359 Skype: barrack.otieno PGP ID: 0x2611D86A
_______________________________________________ kictanet mailing list kictanet@lists.kictanet.or.ke https://lists.kictanet.or.ke/mailman/listinfo/kictanet
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The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development.
KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications.
_______________________________________________ kictanet mailing list kictanet@lists.kictanet.or.ke https://lists.kictanet.or.ke/mailman/listinfo/kictanet
Unsubscribe or change your options at https://lists.kictanet.or.ke/m ailman/options/kictanet/arebacollins%40gmail.com
The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development.
KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications.
-- Regards,
Collins Areba, Kilifi, Kenya. Tel: +*254 707 750 788 */ *0731534124* Twitter: @arebacollins. Skype: arebacollins
_______________________________________________ kictanet mailing list kictanet@lists.kictanet.or.ke https://lists.kictanet.or.ke/mailman/listinfo/kictanet
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The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development.
KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications.
_______________________________________________ kictanet mailing list kictanet@lists.kictanet.or.ke https://lists.kictanet.or.ke/mailman/listinfo/kictanet
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The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development.
KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications.
_______________________________________________ kictanet mailing list kictanet@lists.kictanet.or.ke https://lists.kictanet.or.ke/mailman/listinfo/kictanet
Unsubscribe or change your options at https://lists.kictanet.or.ke/ mailman/options/kictanet/chemukoechk%40gmail.com
The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development.
KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications.
Rosemary Can't agree with you more. Safaricom has engaged but I feel that this issue is. Dry widespread. Action needs to be taken.. Ali Hussein Principal Hussein & Associates +254 0713 601113 Twitter: @AliHKassim Skype: abu-jomo LinkedIn: http://ke.linkedin.com/in/alihkassim "Discovery consists in seeing what everyone else has seen and thinking what no one else has thought". ~ Albert Szent-Györgyi Sent from my iPad
On 14 Nov 2016, at 11:54 AM, Rosemary Koech-Kimwatu <chemukoechk@gmail.com> wrote:
Dear Listers,
I have also fallen victim to the gaming charges which were apparently approved online. The following must happen:-
1. Regular updates of all the services one is subscribed to and it should not be the responsibility of the user to inquire.
2. All other suppliers send regular updates on charges for services/goods consumed, there is absolutely no reason why charges should be made blindly. Telcos el al are not exempt.
3. Failure to the above then we have the right to take legal action against all the parties involved in this rip off. There's clearly an abuse of consumer rights and misuse of customers' private information.
Kind regards,
Rosemary Koech-Kimwatu.
On 14 Nov 2016 11:37, "Ali Hussein via kictanet" <kictanet@lists.kictanet.or.ke> wrote: It would really help to get a comment from the following players:-
1. Telcos 2. PRSPs/CSPs 3. Regulator
Ali Hussein Principal Hussein & Associates +254 0713 601113
Twitter: @AliHKassim Skype: abu-jomo LinkedIn: http://ke.linkedin.com/in/alihkassim
"Discovery consists in seeing what everyone else has seen and thinking what no one else has thought". ~ Albert Szent-Györgyi
Sent from my iPad
On 14 Nov 2016, at 11:19 AM, Victor Kapiyo via kictanet <kictanet@lists.kictanet.or.ke> wrote:
Looks like this isn't an isolated event, but could point to a more far reaching abuse of consumer rights. Kindly follow up with your provider as Ali and I would suggest that the regulators and the licencees thoroughly investigate this and provide direction.
Victor
On 14 Nov 2016 11:06, "Collins Areba via kictanet" <kictanet@lists.kictanet.or.ke> wrote: See attached.
On Mon, Nov 14, 2016 at 10:23 AM, Collins Areba <arebacollins@gmail.com> wrote: I have airtel data Sim cards and on inspecting the messages, was subscribed to and receive weekly deductions on some weird competition I hardly would have subscribed. And these are data lines purely used for data.
On 14 Nov 2016 09:53, "Ali Hussein via kictanet" <kictanet@lists.kictanet.or.ke> wrote: Listers
Good to report that Safaricom has engaged. Hopefully we should resolve this soon.
Ali Hussein Principal Hussein & Associates +254 0713 601113
Twitter: @AliHKassim Skype: abu-jomo LinkedIn: http://ke.linkedin.com/in/alihkassim
"Discovery consists in seeing what everyone else has seen and thinking what no one else has thought". ~ Albert Szent-Györgyi
Sent from my iPad
> On 14 Nov 2016, at 9:04 AM, Barrack Otieno via kictanet <kictanet@lists.kictanet.or.ke> wrote: > > Hi Ali, > > To say the least this is unethical. It would be great to hear what > Safaricom has to say about the same. > > Regards > >> On 11/14/16, WANGARI KABIRU via kictanet <kictanet@lists.kictanet.or.ke> wrote: >> Blessed Monday! >> Is there a chance that you may even be subscribed and not get the prompt and >> the deductions happen? >> Is this in the line of Internet "un"Governance whereby your data is mined >> for high value without your express consent or being paid/compensated for >> it. >> Be blessed. >> Regards/Wangari --- >> Pray God Bless. 2013Wangari circa - "Being of the Light, We are Restored >> Through Faith in Mind, Body and Spirit; We Manifest The Kingdom of God on >> Earth". >> >> >> On Monday, 14 November 2016, 7:55, Collins Areba via kictanet >> <kictanet@lists.kictanet.or.ke> wrote: >> >> >> Very unfair, especially when they relegate the responsibility of unearthing >> if it is a scam to the consumers! >> On 14 Nov 2016 06:08, "Ali Hussein via kictanet" >> <kictanet@lists.kictanet.or.ke> wrote: >> >> Dear All >> I woke up this morning to find myself registered by a Telco for a service I >> do not want. >> [5:59 AM, 11/14/2016] +254 713 601113: You have successfully subscribed to >> the SKIZA Tunes service.Your password to log on to www.skiza.safaricom.com >> is xxxx. [5:59 AM, 11/14/2016] +254 713 601113: Your >> SKIZA Tune <Customized Skiza Tune> was set successfully. >> [5:59 AM, 11/14/2016] +254 713 601113: You have successfully downloaded >> SKIZA Tune Customized Skiza Tune .The tune will be renewed at KES 1.00 >> daily.To delete dial *811#. >> >> I thought these things shouldn't happen anymore? >> Why would Safaricom tell me that I have subscribed to SKIZA Tune when I did >> not? And proceed to tell me they will deduct Kshs. 1 per day for this? And >> if I want to unsubscribe/delete then I should dial *811#? >> >> Who gave them the permission to subscribe me in the first place? >> >> Maybe my phone was hacked and someone registered me by mistake? >> At this point I'm giving Safaricom the benefit of doubt since just two weeks >> ago the CEO, Bob Collymore gave us his assurance that such behavior by PRSPs >> is frowned upon by his organisation. >> Regards >> AliHusseinPrincipalHussein & Associates Tel: +254 713 601113 >> Twitter: @AliHKassimSkype: abu-jomoLinkedIn: http://ke.linkedin.com/in/ >> alihkassim >> 13th Floor , Delta Towers, Oracle Wing,Chiromo Road, Westlands,Nairobi, >> Kenya. >> Any information of a personal nature expressed in this email are purely mine >> and do not necessarily reflect the official positions of the organizations >> that I work with. >> ______________________________ _________________ >> kictanet mailing list >> kictanet@lists.kictanet.or.ke >> https://lists.kictanet.or.ke/ mailman/listinfo/kictanet >> >> Unsubscribe or change your options at https://lists.kictanet.or.ke/ >> mailman/options/kictanet/ arebacollins%40gmail.com >> >> The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for >> people and institutions interested and involved in ICT policy and >> regulation. The network aims to act as a catalyst for reform in the ICT >> sector in support of the national aim of ICT enabled growth and >> development. >> >> KICTANetiquette : Adhere to the same standards of acceptable behaviors >> online that you follow in real life: respect people's times and bandwidth, >> share knowledge, don't flame or abuse or personalize, respect privacy, do >> not spam, do not market your wares or qualifications. >> >> >> _______________________________________________ >> kictanet mailing list >> kictanet@lists.kictanet.or.ke >> https://lists.kictanet.or.ke/mailman/listinfo/kictanet >> >> Unsubscribe or change your options at >> https://lists.kictanet.or.ke/mailman/options/kictanet/wangarikabiru%40yahoo.... >> >> The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for >> people and institutions interested and involved in ICT policy and >> regulation. The network aims to act as a catalyst for reform in the ICT >> sector in support of the national aim of ICT enabled growth and >> development. >> >> KICTANetiquette : Adhere to the same standards of acceptable behaviors >> online that you follow in real life: respect people's times and bandwidth, >> share knowledge, don't flame or abuse or personalize, respect privacy, do >> not spam, do not market your wares or qualifications. >> >> > > > -- > Barrack O. Otieno > +254721325277 > +254733206359 > Skype: barrack.otieno > PGP ID: 0x2611D86A > > _______________________________________________ > kictanet mailing list > kictanet@lists.kictanet.or.ke > https://lists.kictanet.or.ke/mailman/listinfo/kictanet > > Unsubscribe or change your options at https://lists.kictanet.or.ke/mailman/options/kictanet/info%40alyhussein.com > > The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development. > > KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications.
_______________________________________________ kictanet mailing list kictanet@lists.kictanet.or.ke https://lists.kictanet.or.ke/mailman/listinfo/kictanet
Unsubscribe or change your options at https://lists.kictanet.or.ke/mailman/options/kictanet/arebacollins%40gmail.c...
The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development.
KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications.
-- Regards,
Collins Areba, Kilifi, Kenya. Tel: +254 707 750 788 / 0731534124 Twitter: @arebacollins. Skype: arebacollins
_______________________________________________ kictanet mailing list kictanet@lists.kictanet.or.ke https://lists.kictanet.or.ke/mailman/listinfo/kictanet
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The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development.
KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications.
kictanet mailing list kictanet@lists.kictanet.or.ke https://lists.kictanet.or.ke/mailman/listinfo/kictanet
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The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development.
KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications.
_______________________________________________ kictanet mailing list kictanet@lists.kictanet.or.ke https://lists.kictanet.or.ke/mailman/listinfo/kictanet
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The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development.
KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications.
Rosemary and all Nancy Matimu, Safaricom's Consumer Head of Products has been super responsive to my complaints and I'm happy to say that all the subscriptions that I had purported to have subscribed to have been deleted and monies refunded. Further more Nancy has promised to:- 1. Deal with such complaints with her team. 2. Promised to look into rogue activity by their Content Partners and take stern action against any culprits. 3. Hold a meeting with all their partners at the end of this month to sensitize them and warn them against such rogue activities. I'd encourage all of us to engage her team in rooting out this illegal activity. We need more of these interactions between consumers and companies like Safaricom. Thank you all. Ali Hussein Principal Hussein & Associates +254 0713 601113 Twitter: @AliHKassim Skype: abu-jomo LinkedIn: http://ke.linkedin.com/in/alihkassim "Discovery consists in seeing what everyone else has seen and thinking what no one else has thought". ~ Albert Szent-Györgyi Sent from my iPad
On 14 Nov 2016, at 12:13 PM, Ali Hussein <ali@hussein.me.ke> wrote:
Rosemary
Can't agree with you more. Safaricom has engaged but I feel that this issue is. Dry widespread. Action needs to be taken..
Ali Hussein Principal Hussein & Associates +254 0713 601113
Twitter: @AliHKassim Skype: abu-jomo LinkedIn: http://ke.linkedin.com/in/alihkassim
"Discovery consists in seeing what everyone else has seen and thinking what no one else has thought". ~ Albert Szent-Györgyi
Sent from my iPad
On 14 Nov 2016, at 11:54 AM, Rosemary Koech-Kimwatu <chemukoechk@gmail.com> wrote:
Dear Listers,
I have also fallen victim to the gaming charges which were apparently approved online. The following must happen:-
1. Regular updates of all the services one is subscribed to and it should not be the responsibility of the user to inquire.
2. All other suppliers send regular updates on charges for services/goods consumed, there is absolutely no reason why charges should be made blindly. Telcos el al are not exempt.
3. Failure to the above then we have the right to take legal action against all the parties involved in this rip off. There's clearly an abuse of consumer rights and misuse of customers' private information.
Kind regards,
Rosemary Koech-Kimwatu.
On 14 Nov 2016 11:37, "Ali Hussein via kictanet" <kictanet@lists.kictanet.or.ke> wrote: It would really help to get a comment from the following players:-
1. Telcos 2. PRSPs/CSPs 3. Regulator
Ali Hussein Principal Hussein & Associates +254 0713 601113
Twitter: @AliHKassim Skype: abu-jomo LinkedIn: http://ke.linkedin.com/in/alihkassim
"Discovery consists in seeing what everyone else has seen and thinking what no one else has thought". ~ Albert Szent-Györgyi
Sent from my iPad
On 14 Nov 2016, at 11:19 AM, Victor Kapiyo via kictanet <kictanet@lists.kictanet.or.ke> wrote:
Looks like this isn't an isolated event, but could point to a more far reaching abuse of consumer rights. Kindly follow up with your provider as Ali and I would suggest that the regulators and the licencees thoroughly investigate this and provide direction.
Victor
On 14 Nov 2016 11:06, "Collins Areba via kictanet" <kictanet@lists.kictanet.or.ke> wrote: See attached.
On Mon, Nov 14, 2016 at 10:23 AM, Collins Areba <arebacollins@gmail.com> wrote: I have airtel data Sim cards and on inspecting the messages, was subscribed to and receive weekly deductions on some weird competition I hardly would have subscribed. And these are data lines purely used for data.
> On 14 Nov 2016 09:53, "Ali Hussein via kictanet" <kictanet@lists.kictanet.or.ke> wrote: > Listers > > Good to report that Safaricom has engaged. Hopefully we should resolve this soon. > > Ali Hussein > Principal > Hussein & Associates > +254 0713 601113 > > Twitter: @AliHKassim > Skype: abu-jomo > LinkedIn: http://ke.linkedin.com/in/alihkassim > > > "Discovery consists in seeing what everyone else has seen and thinking what no one else has thought". ~ Albert Szent-Györgyi > > Sent from my iPad > >> On 14 Nov 2016, at 9:04 AM, Barrack Otieno via kictanet <kictanet@lists.kictanet.or.ke> wrote: >> >> Hi Ali, >> >> To say the least this is unethical. It would be great to hear what >> Safaricom has to say about the same. >> >> Regards >> >>> On 11/14/16, WANGARI KABIRU via kictanet <kictanet@lists.kictanet.or.ke> wrote: >>> Blessed Monday! >>> Is there a chance that you may even be subscribed and not get the prompt and >>> the deductions happen? >>> Is this in the line of Internet "un"Governance whereby your data is mined >>> for high value without your express consent or being paid/compensated for >>> it. >>> Be blessed. >>> Regards/Wangari --- >>> Pray God Bless. 2013Wangari circa - "Being of the Light, We are Restored >>> Through Faith in Mind, Body and Spirit; We Manifest The Kingdom of God on >>> Earth". >>> >>> >>> On Monday, 14 November 2016, 7:55, Collins Areba via kictanet >>> <kictanet@lists.kictanet.or.ke> wrote: >>> >>> >>> Very unfair, especially when they relegate the responsibility of unearthing >>> if it is a scam to the consumers! >>> On 14 Nov 2016 06:08, "Ali Hussein via kictanet" >>> <kictanet@lists.kictanet.or.ke> wrote: >>> >>> Dear All >>> I woke up this morning to find myself registered by a Telco for a service I >>> do not want. >>> [5:59 AM, 11/14/2016] +254 713 601113: You have successfully subscribed to >>> the SKIZA Tunes service.Your password to log on to www.skiza.safaricom.com >>> is xxxx. [5:59 AM, 11/14/2016] +254 713 601113: Your >>> SKIZA Tune <Customized Skiza Tune> was set successfully. >>> [5:59 AM, 11/14/2016] +254 713 601113: You have successfully downloaded >>> SKIZA Tune Customized Skiza Tune .The tune will be renewed at KES 1.00 >>> daily.To delete dial *811#. >>> >>> I thought these things shouldn't happen anymore? >>> Why would Safaricom tell me that I have subscribed to SKIZA Tune when I did >>> not? And proceed to tell me they will deduct Kshs. 1 per day for this? And >>> if I want to unsubscribe/delete then I should dial *811#? >>> >>> Who gave them the permission to subscribe me in the first place? >>> >>> Maybe my phone was hacked and someone registered me by mistake? >>> At this point I'm giving Safaricom the benefit of doubt since just two weeks >>> ago the CEO, Bob Collymore gave us his assurance that such behavior by PRSPs >>> is frowned upon by his organisation. >>> Regards >>> AliHusseinPrincipalHussein & Associates Tel: +254 713 601113 >>> Twitter: @AliHKassimSkype: abu-jomoLinkedIn: http://ke.linkedin.com/in/ >>> alihkassim >>> 13th Floor , Delta Towers, Oracle Wing,Chiromo Road, Westlands,Nairobi, >>> Kenya. >>> Any information of a personal nature expressed in this email are purely mine >>> and do not necessarily reflect the official positions of the organizations >>> that I work with. >>> ______________________________ _________________ >>> kictanet mailing list >>> kictanet@lists.kictanet.or.ke >>> https://lists.kictanet.or.ke/ mailman/listinfo/kictanet >>> >>> Unsubscribe or change your options at https://lists.kictanet.or.ke/ >>> mailman/options/kictanet/ arebacollins%40gmail.com >>> >>> The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for >>> people and institutions interested and involved in ICT policy and >>> regulation. The network aims to act as a catalyst for reform in the ICT >>> sector in support of the national aim of ICT enabled growth and >>> development. >>> >>> KICTANetiquette : Adhere to the same standards of acceptable behaviors >>> online that you follow in real life: respect people's times and bandwidth, >>> share knowledge, don't flame or abuse or personalize, respect privacy, do >>> not spam, do not market your wares or qualifications. >>> >>> >>> _______________________________________________ >>> kictanet mailing list >>> kictanet@lists.kictanet.or.ke >>> https://lists.kictanet.or.ke/mailman/listinfo/kictanet >>> >>> Unsubscribe or change your options at >>> https://lists.kictanet.or.ke/mailman/options/kictanet/wangarikabiru%40yahoo.... >>> >>> The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for >>> people and institutions interested and involved in ICT policy and >>> regulation. The network aims to act as a catalyst for reform in the ICT >>> sector in support of the national aim of ICT enabled growth and >>> development. >>> >>> KICTANetiquette : Adhere to the same standards of acceptable behaviors >>> online that you follow in real life: respect people's times and bandwidth, >>> share knowledge, don't flame or abuse or personalize, respect privacy, do >>> not spam, do not market your wares or qualifications. >>> >>> >> >> >> -- >> Barrack O. Otieno >> +254721325277 >> +254733206359 >> Skype: barrack.otieno >> PGP ID: 0x2611D86A >> >> _______________________________________________ >> kictanet mailing list >> kictanet@lists.kictanet.or.ke >> https://lists.kictanet.or.ke/mailman/listinfo/kictanet >> >> Unsubscribe or change your options at https://lists.kictanet.or.ke/mailman/options/kictanet/info%40alyhussein.com >> >> The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development. >> >> KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications. > > _______________________________________________ > kictanet mailing list > kictanet@lists.kictanet.or.ke > https://lists.kictanet.or.ke/mailman/listinfo/kictanet > > Unsubscribe or change your options at https://lists.kictanet.or.ke/mailman/options/kictanet/arebacollins%40gmail.c... > > The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development. > > KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications.
-- Regards,
Collins Areba, Kilifi, Kenya. Tel: +254 707 750 788 / 0731534124 Twitter: @arebacollins. Skype: arebacollins
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The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development.
KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications.
kictanet mailing list kictanet@lists.kictanet.or.ke https://lists.kictanet.or.ke/mailman/listinfo/kictanet
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The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development.
KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications.
_______________________________________________ kictanet mailing list kictanet@lists.kictanet.or.ke https://lists.kictanet.or.ke/mailman/listinfo/kictanet
Unsubscribe or change your options at https://lists.kictanet.or.ke/mailman/options/kictanet/chemukoechk%40gmail.co...
The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development.
KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications.
Ali, ...but what a performance! How much time did you spend on sorting it out and 'getting your money back'? You should also be compensated (at your hourly rate) for your time! ;) Cheers, Tony On 15/11/2016, Ali Hussein via kictanet <kictanet@lists.kictanet.or.ke> wrote:
Rosemary and all
Nancy Matimu, Safaricom's Consumer Head of Products has been super responsive to my complaints and I'm happy to say that all the subscriptions that I had purported to have subscribed to have been deleted and monies refunded. Further more Nancy has promised to:-
1. Deal with such complaints with her team. 2. Promised to look into rogue activity by their Content Partners and take stern action against any culprits. 3. Hold a meeting with all their partners at the end of this month to sensitize them and warn them against such rogue activities.
I'd encourage all of us to engage her team in rooting out this illegal activity.
We need more of these interactions between consumers and companies like Safaricom.
Thank you all.
Ali Hussein Principal Hussein & Associates +254 0713 601113
Twitter: @AliHKassim Skype: abu-jomo LinkedIn: http://ke.linkedin.com/in/alihkassim
"Discovery consists in seeing what everyone else has seen and thinking what no one else has thought". ~ Albert Szent-Györgyi
Sent from my iPad
On 14 Nov 2016, at 12:13 PM, Ali Hussein <ali@hussein.me.ke> wrote:
Rosemary
Can't agree with you more. Safaricom has engaged but I feel that this issue is. Dry widespread. Action needs to be taken..
Ali Hussein Principal Hussein & Associates +254 0713 601113
Twitter: @AliHKassim Skype: abu-jomo LinkedIn: http://ke.linkedin.com/in/alihkassim
"Discovery consists in seeing what everyone else has seen and thinking what no one else has thought". ~ Albert Szent-Györgyi
Sent from my iPad
On 14 Nov 2016, at 11:54 AM, Rosemary Koech-Kimwatu <chemukoechk@gmail.com> wrote:
Dear Listers,
I have also fallen victim to the gaming charges which were apparently approved online. The following must happen:-
1. Regular updates of all the services one is subscribed to and it should not be the responsibility of the user to inquire.
2. All other suppliers send regular updates on charges for services/goods consumed, there is absolutely no reason why charges should be made blindly. Telcos el al are not exempt.
3. Failure to the above then we have the right to take legal action against all the parties involved in this rip off. There's clearly an abuse of consumer rights and misuse of customers' private information.
Kind regards,
Rosemary Koech-Kimwatu.
On 14 Nov 2016 11:37, "Ali Hussein via kictanet" <kictanet@lists.kictanet.or.ke> wrote: It would really help to get a comment from the following players:-
1. Telcos 2. PRSPs/CSPs 3. Regulator
Ali Hussein Principal Hussein & Associates +254 0713 601113
Twitter: @AliHKassim Skype: abu-jomo LinkedIn: http://ke.linkedin.com/in/alihkassim
"Discovery consists in seeing what everyone else has seen and thinking what no one else has thought". ~ Albert Szent-Györgyi
Sent from my iPad
On 14 Nov 2016, at 11:19 AM, Victor Kapiyo via kictanet <kictanet@lists.kictanet.or.ke> wrote:
Looks like this isn't an isolated event, but could point to a more far reaching abuse of consumer rights. Kindly follow up with your provider as Ali and I would suggest that the regulators and the licencees thoroughly investigate this and provide direction.
Victor
On 14 Nov 2016 11:06, "Collins Areba via kictanet" <kictanet@lists.kictanet.or.ke> wrote: See attached.
> On Mon, Nov 14, 2016 at 10:23 AM, Collins Areba > <arebacollins@gmail.com> wrote: > I have airtel data Sim cards and on inspecting the messages, was > subscribed to and receive weekly deductions on some weird competition > I hardly would have subscribed. And these are data lines purely used > for data. > > >> On 14 Nov 2016 09:53, "Ali Hussein via kictanet" >> <kictanet@lists.kictanet.or.ke> wrote: >> Listers >> >> Good to report that Safaricom has engaged. Hopefully we should >> resolve this soon. >> >> Ali Hussein >> Principal >> Hussein & Associates >> +254 0713 601113 >> >> Twitter: @AliHKassim >> Skype: abu-jomo >> LinkedIn: http://ke.linkedin.com/in/alihkassim >> >> >> "Discovery consists in seeing what everyone else has seen and >> thinking what no one else has thought". ~ Albert Szent-Györgyi >> >> Sent from my iPad >> >>> On 14 Nov 2016, at 9:04 AM, Barrack Otieno via kictanet >>> <kictanet@lists.kictanet.or.ke> wrote: >>> >>> Hi Ali, >>> >>> To say the least this is unethical. It would be great to hear what >>> Safaricom has to say about the same. >>> >>> Regards >>> >>>> On 11/14/16, WANGARI KABIRU via kictanet >>>> <kictanet@lists.kictanet.or.ke> wrote: >>>> Blessed Monday! >>>> Is there a chance that you may even be subscribed and not get the >>>> prompt and >>>> the deductions happen? >>>> Is this in the line of Internet "un"Governance whereby your data >>>> is mined >>>> for high value without your express consent or being >>>> paid/compensated for >>>> it. >>>> Be blessed. >>>> Regards/Wangari --- >>>> Pray God Bless. 2013Wangari circa - "Being of the Light, We are >>>> Restored >>>> Through Faith in Mind, Body and Spirit; We Manifest The Kingdom of >>>> God on >>>> Earth". >>>> >>>> >>>> On Monday, 14 November 2016, 7:55, Collins Areba via kictanet >>>> <kictanet@lists.kictanet.or.ke> wrote: >>>> >>>> >>>> Very unfair, especially when they relegate the responsibility of >>>> unearthing >>>> if it is a scam to the consumers! >>>> On 14 Nov 2016 06:08, "Ali Hussein via kictanet" >>>> <kictanet@lists.kictanet.or.ke> wrote: >>>> >>>> Dear All >>>> I woke up this morning to find myself registered by a Telco for a >>>> service I >>>> do not want. >>>> [5:59 AM, 11/14/2016] +254 713 601113: You have successfully >>>> subscribed to >>>> the SKIZA Tunes service.Your password to log on to >>>> www.skiza.safaricom.com >>>> is xxxx. [5:59 AM, 11/14/2016] +254 713 >>>> 601113: Your >>>> SKIZA Tune <Customized Skiza Tune> was set successfully. >>>> [5:59 AM, 11/14/2016] +254 713 601113: You have successfully >>>> downloaded >>>> SKIZA Tune Customized Skiza Tune .The tune will be renewed at KES >>>> 1.00 >>>> daily.To delete dial *811#. >>>> >>>> I thought these things shouldn't happen anymore? >>>> Why would Safaricom tell me that I have subscribed to SKIZA Tune >>>> when I did >>>> not? And proceed to tell me they will deduct Kshs. 1 per day for >>>> this? And >>>> if I want to unsubscribe/delete then I should dial *811#? >>>> >>>> Who gave them the permission to subscribe me in the first place? >>>> >>>> Maybe my phone was hacked and someone registered me by mistake? >>>> At this point I'm giving Safaricom the benefit of doubt since just >>>> two weeks >>>> ago the CEO, Bob Collymore gave us his assurance that such >>>> behavior by PRSPs >>>> is frowned upon by his organisation. >>>> Regards >>>> AliHusseinPrincipalHussein & Associates Tel: +254 713 601113 >>>> Twitter: @AliHKassimSkype: abu-jomoLinkedIn: >>>> http://ke.linkedin.com/in/ >>>> alihkassim >>>> 13th Floor , Delta Towers, Oracle Wing,Chiromo Road, >>>> Westlands,Nairobi, >>>> Kenya. >>>> Any information of a personal nature expressed in this email are >>>> purely mine >>>> and do not necessarily reflect the official positions of the >>>> organizations >>>> that I work with. >>>> ______________________________ _________________ >>>> kictanet mailing list >>>> kictanet@lists.kictanet.or.ke >>>> https://lists.kictanet.or.ke/ mailman/listinfo/kictanet >>>> >>>> Unsubscribe or change your options at >>>> https://lists.kictanet.or.ke/ >>>> mailman/options/kictanet/ arebacollins%40gmail.com >>>> >>>> The Kenya ICT Action Network (KICTANet) is a multi-stakeholder >>>> platform for >>>> people and institutions interested and involved in ICT policy and >>>> regulation. The network aims to act as a catalyst for reform in >>>> the ICT >>>> sector in support of the national aim of ICT enabled growth and >>>> development. >>>> >>>> KICTANetiquette : Adhere to the same standards of acceptable >>>> behaviors >>>> online that you follow in real life: respect people's times and >>>> bandwidth, >>>> share knowledge, don't flame or abuse or personalize, respect >>>> privacy, do >>>> not spam, do not market your wares or qualifications. >>>> >>>> >>>> _______________________________________________ >>>> kictanet mailing list >>>> kictanet@lists.kictanet.or.ke >>>> https://lists.kictanet.or.ke/mailman/listinfo/kictanet >>>> >>>> Unsubscribe or change your options at >>>> https://lists.kictanet.or.ke/mailman/options/kictanet/wangarikabiru%40yahoo.... >>>> >>>> The Kenya ICT Action Network (KICTANet) is a multi-stakeholder >>>> platform for >>>> people and institutions interested and involved in ICT policy and >>>> regulation. The network aims to act as a catalyst for reform in >>>> the ICT >>>> sector in support of the national aim of ICT enabled growth and >>>> development. >>>> >>>> KICTANetiquette : Adhere to the same standards of acceptable >>>> behaviors >>>> online that you follow in real life: respect people's times and >>>> bandwidth, >>>> share knowledge, don't flame or abuse or personalize, respect >>>> privacy, do >>>> not spam, do not market your wares or qualifications. >>>> >>>> >>> >>> >>> -- >>> Barrack O. Otieno >>> +254721325277 >>> +254733206359 >>> Skype: barrack.otieno >>> PGP ID: 0x2611D86A >>> >>> _______________________________________________ >>> kictanet mailing list >>> kictanet@lists.kictanet.or.ke >>> https://lists.kictanet.or.ke/mailman/listinfo/kictanet >>> >>> Unsubscribe or change your options at >>> https://lists.kictanet.or.ke/mailman/options/kictanet/info%40alyhussein.com >>> >>> The Kenya ICT Action Network (KICTANet) is a multi-stakeholder >>> platform for people and institutions interested and involved in ICT >>> policy and regulation. The network aims to act as a catalyst for >>> reform in the ICT sector in support of the national aim of ICT >>> enabled growth and development. >>> >>> KICTANetiquette : Adhere to the same standards of acceptable >>> behaviors online that you follow in real life: respect people's >>> times and bandwidth, share knowledge, don't flame or abuse or >>> personalize, respect privacy, do not spam, do not market your wares >>> or qualifications. >> >> _______________________________________________ >> kictanet mailing list >> kictanet@lists.kictanet.or.ke >> https://lists.kictanet.or.ke/mailman/listinfo/kictanet >> >> Unsubscribe or change your options at >> https://lists.kictanet.or.ke/mailman/options/kictanet/arebacollins%40gmail.c... >> >> The Kenya ICT Action Network (KICTANet) is a multi-stakeholder >> platform for people and institutions interested and involved in ICT >> policy and regulation. The network aims to act as a catalyst for >> reform in the ICT sector in support of the national aim of ICT >> enabled growth and development. >> >> KICTANetiquette : Adhere to the same standards of acceptable >> behaviors online that you follow in real life: respect people's >> times and bandwidth, share knowledge, don't flame or abuse or >> personalize, respect privacy, do not spam, do not market your wares >> or qualifications.
-- Regards,
Collins Areba, Kilifi, Kenya. Tel: +254 707 750 788 / 0731534124 Twitter: @arebacollins. Skype: arebacollins
_______________________________________________ kictanet mailing list kictanet@lists.kictanet.or.ke https://lists.kictanet.or.ke/mailman/listinfo/kictanet
Unsubscribe or change your options at https://lists.kictanet.or.ke/mailman/options/kictanet/vkapiyo%40gmail.com
The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development.
KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications.
kictanet mailing list kictanet@lists.kictanet.or.ke https://lists.kictanet.or.ke/mailman/listinfo/kictanet
Unsubscribe or change your options at https://lists.kictanet.or.ke/mailman/options/kictanet/info%40alyhussein.com
The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development.
KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications.
_______________________________________________ kictanet mailing list kictanet@lists.kictanet.or.ke https://lists.kictanet.or.ke/mailman/listinfo/kictanet
Unsubscribe or change your options at https://lists.kictanet.or.ke/mailman/options/kictanet/chemukoechk%40gmail.co...
The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development.
KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications.
-- Tony White
:-) Public Service bro..:-) Ali Hussein Principal Hussein & Associates +254 0713 601113 Twitter: @AliHKassim Skype: abu-jomo LinkedIn: http://ke.linkedin.com/in/alihkassim "Discovery consists in seeing what everyone else has seen and thinking what no one else has thought". ~ Albert Szent-Györgyi Sent from my iPad
On 15 Nov 2016, at 8:55 AM, Tony White via kictanet <kictanet@lists.kictanet.or.ke> wrote:
Ali, ...but what a performance! How much time did you spend on sorting it out and 'getting your money back'? You should also be compensated (at your hourly rate) for your time! ;)
Cheers, Tony
On 15/11/2016, Ali Hussein via kictanet <kictanet@lists.kictanet.or.ke> wrote: Rosemary and all
Nancy Matimu, Safaricom's Consumer Head of Products has been super responsive to my complaints and I'm happy to say that all the subscriptions that I had purported to have subscribed to have been deleted and monies refunded. Further more Nancy has promised to:-
1. Deal with such complaints with her team. 2. Promised to look into rogue activity by their Content Partners and take stern action against any culprits. 3. Hold a meeting with all their partners at the end of this month to sensitize them and warn them against such rogue activities.
I'd encourage all of us to engage her team in rooting out this illegal activity.
We need more of these interactions between consumers and companies like Safaricom.
Thank you all.
Ali Hussein Principal Hussein & Associates +254 0713 601113
Twitter: @AliHKassim Skype: abu-jomo LinkedIn: http://ke.linkedin.com/in/alihkassim
"Discovery consists in seeing what everyone else has seen and thinking what no one else has thought". ~ Albert Szent-Györgyi
Sent from my iPad
On 14 Nov 2016, at 12:13 PM, Ali Hussein <ali@hussein.me.ke> wrote:
Rosemary
Can't agree with you more. Safaricom has engaged but I feel that this issue is. Dry widespread. Action needs to be taken..
Ali Hussein Principal Hussein & Associates +254 0713 601113
Twitter: @AliHKassim Skype: abu-jomo LinkedIn: http://ke.linkedin.com/in/alihkassim
"Discovery consists in seeing what everyone else has seen and thinking what no one else has thought". ~ Albert Szent-Györgyi
Sent from my iPad
On 14 Nov 2016, at 11:54 AM, Rosemary Koech-Kimwatu <chemukoechk@gmail.com> wrote:
Dear Listers,
I have also fallen victim to the gaming charges which were apparently approved online. The following must happen:-
1. Regular updates of all the services one is subscribed to and it should not be the responsibility of the user to inquire.
2. All other suppliers send regular updates on charges for services/goods consumed, there is absolutely no reason why charges should be made blindly. Telcos el al are not exempt.
3. Failure to the above then we have the right to take legal action against all the parties involved in this rip off. There's clearly an abuse of consumer rights and misuse of customers' private information.
Kind regards,
Rosemary Koech-Kimwatu.
On 14 Nov 2016 11:37, "Ali Hussein via kictanet" <kictanet@lists.kictanet.or.ke> wrote: It would really help to get a comment from the following players:-
1. Telcos 2. PRSPs/CSPs 3. Regulator
Ali Hussein Principal Hussein & Associates +254 0713 601113
Twitter: @AliHKassim Skype: abu-jomo LinkedIn: http://ke.linkedin.com/in/alihkassim
"Discovery consists in seeing what everyone else has seen and thinking what no one else has thought". ~ Albert Szent-Györgyi
Sent from my iPad
On 14 Nov 2016, at 11:19 AM, Victor Kapiyo via kictanet <kictanet@lists.kictanet.or.ke> wrote:
Looks like this isn't an isolated event, but could point to a more far reaching abuse of consumer rights. Kindly follow up with your provider as Ali and I would suggest that the regulators and the licencees thoroughly investigate this and provide direction.
Victor
> On 14 Nov 2016 11:06, "Collins Areba via kictanet" > <kictanet@lists.kictanet.or.ke> wrote: > See attached. > >> On Mon, Nov 14, 2016 at 10:23 AM, Collins Areba >> <arebacollins@gmail.com> wrote: >> I have airtel data Sim cards and on inspecting the messages, was >> subscribed to and receive weekly deductions on some weird competition >> I hardly would have subscribed. And these are data lines purely used >> for data. >> >> >>> On 14 Nov 2016 09:53, "Ali Hussein via kictanet" >>> <kictanet@lists.kictanet.or.ke> wrote: >>> Listers >>> >>> Good to report that Safaricom has engaged. Hopefully we should >>> resolve this soon. >>> >>> Ali Hussein >>> Principal >>> Hussein & Associates >>> +254 0713 601113 >>> >>> Twitter: @AliHKassim >>> Skype: abu-jomo >>> LinkedIn: http://ke.linkedin.com/in/alihkassim >>> >>> >>> "Discovery consists in seeing what everyone else has seen and >>> thinking what no one else has thought". ~ Albert Szent-Györgyi >>> >>> Sent from my iPad >>> >>>> On 14 Nov 2016, at 9:04 AM, Barrack Otieno via kictanet >>>> <kictanet@lists.kictanet.or.ke> wrote: >>>> >>>> Hi Ali, >>>> >>>> To say the least this is unethical. It would be great to hear what >>>> Safaricom has to say about the same. >>>> >>>> Regards >>>> >>>>> On 11/14/16, WANGARI KABIRU via kictanet >>>>> <kictanet@lists.kictanet.or.ke> wrote: >>>>> Blessed Monday! >>>>> Is there a chance that you may even be subscribed and not get the >>>>> prompt and >>>>> the deductions happen? >>>>> Is this in the line of Internet "un"Governance whereby your data >>>>> is mined >>>>> for high value without your express consent or being >>>>> paid/compensated for >>>>> it. >>>>> Be blessed. >>>>> Regards/Wangari --- >>>>> Pray God Bless. 2013Wangari circa - "Being of the Light, We are >>>>> Restored >>>>> Through Faith in Mind, Body and Spirit; We Manifest The Kingdom of >>>>> God on >>>>> Earth". >>>>> >>>>> >>>>> On Monday, 14 November 2016, 7:55, Collins Areba via kictanet >>>>> <kictanet@lists.kictanet.or.ke> wrote: >>>>> >>>>> >>>>> Very unfair, especially when they relegate the responsibility of >>>>> unearthing >>>>> if it is a scam to the consumers! >>>>> On 14 Nov 2016 06:08, "Ali Hussein via kictanet" >>>>> <kictanet@lists.kictanet.or.ke> wrote: >>>>> >>>>> Dear All >>>>> I woke up this morning to find myself registered by a Telco for a >>>>> service I >>>>> do not want. >>>>> [5:59 AM, 11/14/2016] +254 713 601113: You have successfully >>>>> subscribed to >>>>> the SKIZA Tunes service.Your password to log on to >>>>> www.skiza.safaricom.com >>>>> is xxxx. [5:59 AM, 11/14/2016] +254 713 >>>>> 601113: Your >>>>> SKIZA Tune <Customized Skiza Tune> was set successfully. >>>>> [5:59 AM, 11/14/2016] +254 713 601113: You have successfully >>>>> downloaded >>>>> SKIZA Tune Customized Skiza Tune .The tune will be renewed at KES >>>>> 1.00 >>>>> daily.To delete dial *811#. >>>>> >>>>> I thought these things shouldn't happen anymore? >>>>> Why would Safaricom tell me that I have subscribed to SKIZA Tune >>>>> when I did >>>>> not? And proceed to tell me they will deduct Kshs. 1 per day for >>>>> this? And >>>>> if I want to unsubscribe/delete then I should dial *811#? >>>>> >>>>> Who gave them the permission to subscribe me in the first place? >>>>> >>>>> Maybe my phone was hacked and someone registered me by mistake? >>>>> At this point I'm giving Safaricom the benefit of doubt since just >>>>> two weeks >>>>> ago the CEO, Bob Collymore gave us his assurance that such >>>>> behavior by PRSPs >>>>> is frowned upon by his organisation. >>>>> Regards >>>>> AliHusseinPrincipalHussein & Associates Tel: +254 713 601113 >>>>> Twitter: @AliHKassimSkype: abu-jomoLinkedIn: >>>>> http://ke.linkedin.com/in/ >>>>> alihkassim >>>>> 13th Floor , Delta Towers, Oracle Wing,Chiromo Road, >>>>> Westlands,Nairobi, >>>>> Kenya. >>>>> Any information of a personal nature expressed in this email are >>>>> purely mine >>>>> and do not necessarily reflect the official positions of the >>>>> organizations >>>>> that I work with. >>>>> ______________________________ _________________ >>>>> kictanet mailing list >>>>> kictanet@lists.kictanet.or.ke >>>>> https://lists.kictanet.or.ke/ mailman/listinfo/kictanet >>>>> >>>>> Unsubscribe or change your options at >>>>> https://lists.kictanet.or.ke/ >>>>> mailman/options/kictanet/ arebacollins%40gmail.com >>>>> >>>>> The Kenya ICT Action Network (KICTANet) is a multi-stakeholder >>>>> platform for >>>>> people and institutions interested and involved in ICT policy and >>>>> regulation. The network aims to act as a catalyst for reform in >>>>> the ICT >>>>> sector in support of the national aim of ICT enabled growth and >>>>> development. >>>>> >>>>> KICTANetiquette : Adhere to the same standards of acceptable >>>>> behaviors >>>>> online that you follow in real life: respect people's times and >>>>> bandwidth, >>>>> share knowledge, don't flame or abuse or personalize, respect >>>>> privacy, do >>>>> not spam, do not market your wares or qualifications. >>>>> >>>>> >>>>> _______________________________________________ >>>>> kictanet mailing list >>>>> kictanet@lists.kictanet.or.ke >>>>> https://lists.kictanet.or.ke/mailman/listinfo/kictanet >>>>> >>>>> Unsubscribe or change your options at >>>>> https://lists.kictanet.or.ke/mailman/options/kictanet/wangarikabiru%40yahoo.... >>>>> >>>>> The Kenya ICT Action Network (KICTANet) is a multi-stakeholder >>>>> platform for >>>>> people and institutions interested and involved in ICT policy and >>>>> regulation. The network aims to act as a catalyst for reform in >>>>> the ICT >>>>> sector in support of the national aim of ICT enabled growth and >>>>> development. >>>>> >>>>> KICTANetiquette : Adhere to the same standards of acceptable >>>>> behaviors >>>>> online that you follow in real life: respect people's times and >>>>> bandwidth, >>>>> share knowledge, don't flame or abuse or personalize, respect >>>>> privacy, do >>>>> not spam, do not market your wares or qualifications. >>>> >>>> >>>> -- >>>> Barrack O. Otieno >>>> +254721325277 >>>> +254733206359 >>>> Skype: barrack.otieno >>>> PGP ID: 0x2611D86A >>>> >>>> _______________________________________________ >>>> kictanet mailing list >>>> kictanet@lists.kictanet.or.ke >>>> https://lists.kictanet.or.ke/mailman/listinfo/kictanet >>>> >>>> Unsubscribe or change your options at >>>> https://lists.kictanet.or.ke/mailman/options/kictanet/info%40alyhussein.com >>>> >>>> The Kenya ICT Action Network (KICTANet) is a multi-stakeholder >>>> platform for people and institutions interested and involved in ICT >>>> policy and regulation. The network aims to act as a catalyst for >>>> reform in the ICT sector in support of the national aim of ICT >>>> enabled growth and development. >>>> >>>> KICTANetiquette : Adhere to the same standards of acceptable >>>> behaviors online that you follow in real life: respect people's >>>> times and bandwidth, share knowledge, don't flame or abuse or >>>> personalize, respect privacy, do not spam, do not market your wares >>>> or qualifications. >>> >>> _______________________________________________ >>> kictanet mailing list >>> kictanet@lists.kictanet.or.ke >>> https://lists.kictanet.or.ke/mailman/listinfo/kictanet >>> >>> Unsubscribe or change your options at >>> https://lists.kictanet.or.ke/mailman/options/kictanet/arebacollins%40gmail.c... >>> >>> The Kenya ICT Action Network (KICTANet) is a multi-stakeholder >>> platform for people and institutions interested and involved in ICT >>> policy and regulation. The network aims to act as a catalyst for >>> reform in the ICT sector in support of the national aim of ICT >>> enabled growth and development. >>> >>> KICTANetiquette : Adhere to the same standards of acceptable >>> behaviors online that you follow in real life: respect people's >>> times and bandwidth, share knowledge, don't flame or abuse or >>> personalize, respect privacy, do not spam, do not market your wares >>> or qualifications. > > > > -- > Regards, > > Collins Areba, > Kilifi, Kenya. > Tel: +254 707 750 788 / 0731534124 > Twitter: @arebacollins. > Skype: arebacollins > > _______________________________________________ > kictanet mailing list > kictanet@lists.kictanet.or.ke > https://lists.kictanet.or.ke/mailman/listinfo/kictanet > > Unsubscribe or change your options at > https://lists.kictanet.or.ke/mailman/options/kictanet/vkapiyo%40gmail.com > > The Kenya ICT Action Network (KICTANet) is a multi-stakeholder > platform for people and institutions interested and involved in ICT > policy and regulation. The network aims to act as a catalyst for > reform in the ICT sector in support of the national aim of ICT enabled > growth and development. > > KICTANetiquette : Adhere to the same standards of acceptable behaviors > online that you follow in real life: respect people's times and > bandwidth, share knowledge, don't flame or abuse or personalize, > respect privacy, do not spam, do not market your wares or > qualifications. _______________________________________________ kictanet mailing list kictanet@lists.kictanet.or.ke https://lists.kictanet.or.ke/mailman/listinfo/kictanet
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The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development.
KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications.
_______________________________________________ kictanet mailing list kictanet@lists.kictanet.or.ke https://lists.kictanet.or.ke/mailman/listinfo/kictanet
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The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development.
KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications.
-- Tony White
_______________________________________________ kictanet mailing list kictanet@lists.kictanet.or.ke https://lists.kictanet.or.ke/mailman/listinfo/kictanet
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The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development.
KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications.
Hi Ali, I miss the days when Safaricom led by the CEO would engage the public directly on issues such as this. The response is good but not different from our colleagues from COFEK which has left us confused, i think matters of public concern require a public response. The institutions also stand to gain when they openly engage with the public. What is still unclear is whom do you go to when you have such an issue. Based on the conversation on the list, there are many aggrieved parties who have been sorted out in varied ways. Best Regards On 11/15/16, Ali Hussein via kictanet <kictanet@lists.kictanet.or.ke> wrote:
Rosemary and all
Nancy Matimu, Safaricom's Consumer Head of Products has been super responsive to my complaints and I'm happy to say that all the subscriptions that I had purported to have subscribed to have been deleted and monies refunded. Further more Nancy has promised to:-
1. Deal with such complaints with her team. 2. Promised to look into rogue activity by their Content Partners and take stern action against any culprits. 3. Hold a meeting with all their partners at the end of this month to sensitize them and warn them against such rogue activities.
I'd encourage all of us to engage her team in rooting out this illegal activity.
We need more of these interactions between consumers and companies like Safaricom.
Thank you all.
Ali Hussein Principal Hussein & Associates +254 0713 601113
Twitter: @AliHKassim Skype: abu-jomo LinkedIn: http://ke.linkedin.com/in/alihkassim
"Discovery consists in seeing what everyone else has seen and thinking what no one else has thought". ~ Albert Szent-Györgyi
Sent from my iPad
On 14 Nov 2016, at 12:13 PM, Ali Hussein <ali@hussein.me.ke> wrote:
Rosemary
Can't agree with you more. Safaricom has engaged but I feel that this issue is. Dry widespread. Action needs to be taken..
Ali Hussein Principal Hussein & Associates +254 0713 601113
Twitter: @AliHKassim Skype: abu-jomo LinkedIn: http://ke.linkedin.com/in/alihkassim
"Discovery consists in seeing what everyone else has seen and thinking what no one else has thought". ~ Albert Szent-Györgyi
Sent from my iPad
On 14 Nov 2016, at 11:54 AM, Rosemary Koech-Kimwatu <chemukoechk@gmail.com> wrote:
Dear Listers,
I have also fallen victim to the gaming charges which were apparently approved online. The following must happen:-
1. Regular updates of all the services one is subscribed to and it should not be the responsibility of the user to inquire.
2. All other suppliers send regular updates on charges for services/goods consumed, there is absolutely no reason why charges should be made blindly. Telcos el al are not exempt.
3. Failure to the above then we have the right to take legal action against all the parties involved in this rip off. There's clearly an abuse of consumer rights and misuse of customers' private information.
Kind regards,
Rosemary Koech-Kimwatu.
On 14 Nov 2016 11:37, "Ali Hussein via kictanet" <kictanet@lists.kictanet.or.ke> wrote: It would really help to get a comment from the following players:-
1. Telcos 2. PRSPs/CSPs 3. Regulator
Ali Hussein Principal Hussein & Associates +254 0713 601113
Twitter: @AliHKassim Skype: abu-jomo LinkedIn: http://ke.linkedin.com/in/alihkassim
"Discovery consists in seeing what everyone else has seen and thinking what no one else has thought". ~ Albert Szent-Györgyi
Sent from my iPad
On 14 Nov 2016, at 11:19 AM, Victor Kapiyo via kictanet <kictanet@lists.kictanet.or.ke> wrote:
Looks like this isn't an isolated event, but could point to a more far reaching abuse of consumer rights. Kindly follow up with your provider as Ali and I would suggest that the regulators and the licencees thoroughly investigate this and provide direction.
Victor
On 14 Nov 2016 11:06, "Collins Areba via kictanet" <kictanet@lists.kictanet.or.ke> wrote: See attached.
> On Mon, Nov 14, 2016 at 10:23 AM, Collins Areba > <arebacollins@gmail.com> wrote: > I have airtel data Sim cards and on inspecting the messages, was > subscribed to and receive weekly deductions on some weird competition > I hardly would have subscribed. And these are data lines purely used > for data. > > >> On 14 Nov 2016 09:53, "Ali Hussein via kictanet" >> <kictanet@lists.kictanet.or.ke> wrote: >> Listers >> >> Good to report that Safaricom has engaged. Hopefully we should >> resolve this soon. >> >> Ali Hussein >> Principal >> Hussein & Associates >> +254 0713 601113 >> >> Twitter: @AliHKassim >> Skype: abu-jomo >> LinkedIn: http://ke.linkedin.com/in/alihkassim >> >> >> "Discovery consists in seeing what everyone else has seen and >> thinking what no one else has thought". ~ Albert Szent-Györgyi >> >> Sent from my iPad >> >>> On 14 Nov 2016, at 9:04 AM, Barrack Otieno via kictanet >>> <kictanet@lists.kictanet.or.ke> wrote: >>> >>> Hi Ali, >>> >>> To say the least this is unethical. It would be great to hear what >>> Safaricom has to say about the same. >>> >>> Regards >>> >>>> On 11/14/16, WANGARI KABIRU via kictanet >>>> <kictanet@lists.kictanet.or.ke> wrote: >>>> Blessed Monday! >>>> Is there a chance that you may even be subscribed and not get the >>>> prompt and >>>> the deductions happen? >>>> Is this in the line of Internet "un"Governance whereby your data >>>> is mined >>>> for high value without your express consent or being >>>> paid/compensated for >>>> it. >>>> Be blessed. >>>> Regards/Wangari --- >>>> Pray God Bless. 2013Wangari circa - "Being of the Light, We are >>>> Restored >>>> Through Faith in Mind, Body and Spirit; We Manifest The Kingdom of >>>> God on >>>> Earth". >>>> >>>> >>>> On Monday, 14 November 2016, 7:55, Collins Areba via kictanet >>>> <kictanet@lists.kictanet.or.ke> wrote: >>>> >>>> >>>> Very unfair, especially when they relegate the responsibility of >>>> unearthing >>>> if it is a scam to the consumers! >>>> On 14 Nov 2016 06:08, "Ali Hussein via kictanet" >>>> <kictanet@lists.kictanet.or.ke> wrote: >>>> >>>> Dear All >>>> I woke up this morning to find myself registered by a Telco for a >>>> service I >>>> do not want. >>>> [5:59 AM, 11/14/2016] +254 713 601113: You have successfully >>>> subscribed to >>>> the SKIZA Tunes service.Your password to log on to >>>> www.skiza.safaricom.com >>>> is xxxx. [5:59 AM, 11/14/2016] +254 713 >>>> 601113: Your >>>> SKIZA Tune <Customized Skiza Tune> was set successfully. >>>> [5:59 AM, 11/14/2016] +254 713 601113: You have successfully >>>> downloaded >>>> SKIZA Tune Customized Skiza Tune .The tune will be renewed at KES >>>> 1.00 >>>> daily.To delete dial *811#. >>>> >>>> I thought these things shouldn't happen anymore? >>>> Why would Safaricom tell me that I have subscribed to SKIZA Tune >>>> when I did >>>> not? And proceed to tell me they will deduct Kshs. 1 per day for >>>> this? And >>>> if I want to unsubscribe/delete then I should dial *811#? >>>> >>>> Who gave them the permission to subscribe me in the first place? >>>> >>>> Maybe my phone was hacked and someone registered me by mistake? >>>> At this point I'm giving Safaricom the benefit of doubt since just >>>> two weeks >>>> ago the CEO, Bob Collymore gave us his assurance that such >>>> behavior by PRSPs >>>> is frowned upon by his organisation. >>>> Regards >>>> AliHusseinPrincipalHussein & Associates Tel: +254 713 601113 >>>> Twitter: @AliHKassimSkype: abu-jomoLinkedIn: >>>> http://ke.linkedin.com/in/ >>>> alihkassim >>>> 13th Floor , Delta Towers, Oracle Wing,Chiromo Road, >>>> Westlands,Nairobi, >>>> Kenya. >>>> Any information of a personal nature expressed in this email are >>>> purely mine >>>> and do not necessarily reflect the official positions of the >>>> organizations >>>> that I work with. >>>> ______________________________ _________________ >>>> kictanet mailing list >>>> kictanet@lists.kictanet.or.ke >>>> https://lists.kictanet.or.ke/ mailman/listinfo/kictanet >>>> >>>> Unsubscribe or change your options at >>>> https://lists.kictanet.or.ke/ >>>> mailman/options/kictanet/ arebacollins%40gmail.com >>>> >>>> The Kenya ICT Action Network (KICTANet) is a multi-stakeholder >>>> platform for >>>> people and institutions interested and involved in ICT policy and >>>> regulation. The network aims to act as a catalyst for reform in >>>> the ICT >>>> sector in support of the national aim of ICT enabled growth and >>>> development. >>>> >>>> KICTANetiquette : Adhere to the same standards of acceptable >>>> behaviors >>>> online that you follow in real life: respect people's times and >>>> bandwidth, >>>> share knowledge, don't flame or abuse or personalize, respect >>>> privacy, do >>>> not spam, do not market your wares or qualifications. >>>> >>>> >>>> _______________________________________________ >>>> kictanet mailing list >>>> kictanet@lists.kictanet.or.ke >>>> https://lists.kictanet.or.ke/mailman/listinfo/kictanet >>>> >>>> Unsubscribe or change your options at >>>> https://lists.kictanet.or.ke/mailman/options/kictanet/wangarikabiru%40yahoo.... >>>> >>>> The Kenya ICT Action Network (KICTANet) is a multi-stakeholder >>>> platform for >>>> people and institutions interested and involved in ICT policy and >>>> regulation. The network aims to act as a catalyst for reform in >>>> the ICT >>>> sector in support of the national aim of ICT enabled growth and >>>> development. >>>> >>>> KICTANetiquette : Adhere to the same standards of acceptable >>>> behaviors >>>> online that you follow in real life: respect people's times and >>>> bandwidth, >>>> share knowledge, don't flame or abuse or personalize, respect >>>> privacy, do >>>> not spam, do not market your wares or qualifications. >>>> >>>> >>> >>> >>> -- >>> Barrack O. Otieno >>> +254721325277 >>> +254733206359 >>> Skype: barrack.otieno >>> PGP ID: 0x2611D86A >>> >>> _______________________________________________ >>> kictanet mailing list >>> kictanet@lists.kictanet.or.ke >>> https://lists.kictanet.or.ke/mailman/listinfo/kictanet >>> >>> Unsubscribe or change your options at >>> https://lists.kictanet.or.ke/mailman/options/kictanet/info%40alyhussein.com >>> >>> The Kenya ICT Action Network (KICTANet) is a multi-stakeholder >>> platform for people and institutions interested and involved in ICT >>> policy and regulation. The network aims to act as a catalyst for >>> reform in the ICT sector in support of the national aim of ICT >>> enabled growth and development. >>> >>> KICTANetiquette : Adhere to the same standards of acceptable >>> behaviors online that you follow in real life: respect people's >>> times and bandwidth, share knowledge, don't flame or abuse or >>> personalize, respect privacy, do not spam, do not market your wares >>> or qualifications. >> >> _______________________________________________ >> kictanet mailing list >> kictanet@lists.kictanet.or.ke >> https://lists.kictanet.or.ke/mailman/listinfo/kictanet >> >> Unsubscribe or change your options at >> https://lists.kictanet.or.ke/mailman/options/kictanet/arebacollins%40gmail.c... >> >> The Kenya ICT Action Network (KICTANet) is a multi-stakeholder >> platform for people and institutions interested and involved in ICT >> policy and regulation. The network aims to act as a catalyst for >> reform in the ICT sector in support of the national aim of ICT >> enabled growth and development. >> >> KICTANetiquette : Adhere to the same standards of acceptable >> behaviors online that you follow in real life: respect people's >> times and bandwidth, share knowledge, don't flame or abuse or >> personalize, respect privacy, do not spam, do not market your wares >> or qualifications.
-- Regards,
Collins Areba, Kilifi, Kenya. Tel: +254 707 750 788 / 0731534124 Twitter: @arebacollins. Skype: arebacollins
_______________________________________________ kictanet mailing list kictanet@lists.kictanet.or.ke https://lists.kictanet.or.ke/mailman/listinfo/kictanet
Unsubscribe or change your options at https://lists.kictanet.or.ke/mailman/options/kictanet/vkapiyo%40gmail.com
The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development.
KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications.
kictanet mailing list kictanet@lists.kictanet.or.ke https://lists.kictanet.or.ke/mailman/listinfo/kictanet
Unsubscribe or change your options at https://lists.kictanet.or.ke/mailman/options/kictanet/info%40alyhussein.com
The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development.
KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications.
_______________________________________________ kictanet mailing list kictanet@lists.kictanet.or.ke https://lists.kictanet.or.ke/mailman/listinfo/kictanet
Unsubscribe or change your options at https://lists.kictanet.or.ke/mailman/options/kictanet/chemukoechk%40gmail.co...
The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development.
KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications.
-- Barrack O. Otieno +254721325277 +254733206359 Skype: barrack.otieno PGP ID: 0x2611D86A
Barrack You are absolute right on that. I have done my part I guess the rest is up to Safaricom to engage further. I'm sure some of their executives are on the list. Over to them.. Ali Hussein Principal Hussein & Associates +254 0713 601113 Twitter: @AliHKassim Skype: abu-jomo LinkedIn: http://ke.linkedin.com/in/alihkassim "Discovery consists in seeing what everyone else has seen and thinking what no one else has thought". ~ Albert Szent-Györgyi Sent from my iPad
On 15 Nov 2016, at 8:58 AM, Barrack Otieno <otieno.barrack@gmail.com> wrote:
Hi Ali,
I miss the days when Safaricom led by the CEO would engage the public directly on issues such as this. The response is good but not different from our colleagues from COFEK which has left us confused, i think matters of public concern require a public response. The institutions also stand to gain when they openly engage with the public. What is still unclear is whom do you go to when you have such an issue. Based on the conversation on the list, there are many aggrieved parties who have been sorted out in varied ways.
Best Regards
On 11/15/16, Ali Hussein via kictanet <kictanet@lists.kictanet.or.ke> wrote: Rosemary and all
Nancy Matimu, Safaricom's Consumer Head of Products has been super responsive to my complaints and I'm happy to say that all the subscriptions that I had purported to have subscribed to have been deleted and monies refunded. Further more Nancy has promised to:-
1. Deal with such complaints with her team. 2. Promised to look into rogue activity by their Content Partners and take stern action against any culprits. 3. Hold a meeting with all their partners at the end of this month to sensitize them and warn them against such rogue activities.
I'd encourage all of us to engage her team in rooting out this illegal activity.
We need more of these interactions between consumers and companies like Safaricom.
Thank you all.
Ali Hussein Principal Hussein & Associates +254 0713 601113
Twitter: @AliHKassim Skype: abu-jomo LinkedIn: http://ke.linkedin.com/in/alihkassim
"Discovery consists in seeing what everyone else has seen and thinking what no one else has thought". ~ Albert Szent-Györgyi
Sent from my iPad
On 14 Nov 2016, at 12:13 PM, Ali Hussein <ali@hussein.me.ke> wrote:
Rosemary
Can't agree with you more. Safaricom has engaged but I feel that this issue is. Dry widespread. Action needs to be taken..
Ali Hussein Principal Hussein & Associates +254 0713 601113
Twitter: @AliHKassim Skype: abu-jomo LinkedIn: http://ke.linkedin.com/in/alihkassim
"Discovery consists in seeing what everyone else has seen and thinking what no one else has thought". ~ Albert Szent-Györgyi
Sent from my iPad
On 14 Nov 2016, at 11:54 AM, Rosemary Koech-Kimwatu <chemukoechk@gmail.com> wrote:
Dear Listers,
I have also fallen victim to the gaming charges which were apparently approved online. The following must happen:-
1. Regular updates of all the services one is subscribed to and it should not be the responsibility of the user to inquire.
2. All other suppliers send regular updates on charges for services/goods consumed, there is absolutely no reason why charges should be made blindly. Telcos el al are not exempt.
3. Failure to the above then we have the right to take legal action against all the parties involved in this rip off. There's clearly an abuse of consumer rights and misuse of customers' private information.
Kind regards,
Rosemary Koech-Kimwatu.
On 14 Nov 2016 11:37, "Ali Hussein via kictanet" <kictanet@lists.kictanet.or.ke> wrote: It would really help to get a comment from the following players:-
1. Telcos 2. PRSPs/CSPs 3. Regulator
Ali Hussein Principal Hussein & Associates +254 0713 601113
Twitter: @AliHKassim Skype: abu-jomo LinkedIn: http://ke.linkedin.com/in/alihkassim
"Discovery consists in seeing what everyone else has seen and thinking what no one else has thought". ~ Albert Szent-Györgyi
Sent from my iPad
On 14 Nov 2016, at 11:19 AM, Victor Kapiyo via kictanet <kictanet@lists.kictanet.or.ke> wrote:
Looks like this isn't an isolated event, but could point to a more far reaching abuse of consumer rights. Kindly follow up with your provider as Ali and I would suggest that the regulators and the licencees thoroughly investigate this and provide direction.
Victor
> On 14 Nov 2016 11:06, "Collins Areba via kictanet" > <kictanet@lists.kictanet.or.ke> wrote: > See attached. > >> On Mon, Nov 14, 2016 at 10:23 AM, Collins Areba >> <arebacollins@gmail.com> wrote: >> I have airtel data Sim cards and on inspecting the messages, was >> subscribed to and receive weekly deductions on some weird competition >> I hardly would have subscribed. And these are data lines purely used >> for data. >> >> >>> On 14 Nov 2016 09:53, "Ali Hussein via kictanet" >>> <kictanet@lists.kictanet.or.ke> wrote: >>> Listers >>> >>> Good to report that Safaricom has engaged. Hopefully we should >>> resolve this soon. >>> >>> Ali Hussein >>> Principal >>> Hussein & Associates >>> +254 0713 601113 >>> >>> Twitter: @AliHKassim >>> Skype: abu-jomo >>> LinkedIn: http://ke.linkedin.com/in/alihkassim >>> >>> >>> "Discovery consists in seeing what everyone else has seen and >>> thinking what no one else has thought". ~ Albert Szent-Györgyi >>> >>> Sent from my iPad >>> >>>> On 14 Nov 2016, at 9:04 AM, Barrack Otieno via kictanet >>>> <kictanet@lists.kictanet.or.ke> wrote: >>>> >>>> Hi Ali, >>>> >>>> To say the least this is unethical. It would be great to hear what >>>> Safaricom has to say about the same. >>>> >>>> Regards >>>> >>>>> On 11/14/16, WANGARI KABIRU via kictanet >>>>> <kictanet@lists.kictanet.or.ke> wrote: >>>>> Blessed Monday! >>>>> Is there a chance that you may even be subscribed and not get the >>>>> prompt and >>>>> the deductions happen? >>>>> Is this in the line of Internet "un"Governance whereby your data >>>>> is mined >>>>> for high value without your express consent or being >>>>> paid/compensated for >>>>> it. >>>>> Be blessed. >>>>> Regards/Wangari --- >>>>> Pray God Bless. 2013Wangari circa - "Being of the Light, We are >>>>> Restored >>>>> Through Faith in Mind, Body and Spirit; We Manifest The Kingdom of >>>>> God on >>>>> Earth". >>>>> >>>>> >>>>> On Monday, 14 November 2016, 7:55, Collins Areba via kictanet >>>>> <kictanet@lists.kictanet.or.ke> wrote: >>>>> >>>>> >>>>> Very unfair, especially when they relegate the responsibility of >>>>> unearthing >>>>> if it is a scam to the consumers! >>>>> On 14 Nov 2016 06:08, "Ali Hussein via kictanet" >>>>> <kictanet@lists.kictanet.or.ke> wrote: >>>>> >>>>> Dear All >>>>> I woke up this morning to find myself registered by a Telco for a >>>>> service I >>>>> do not want. >>>>> [5:59 AM, 11/14/2016] +254 713 601113: You have successfully >>>>> subscribed to >>>>> the SKIZA Tunes service.Your password to log on to >>>>> www.skiza.safaricom.com >>>>> is xxxx. [5:59 AM, 11/14/2016] +254 713 >>>>> 601113: Your >>>>> SKIZA Tune <Customized Skiza Tune> was set successfully. >>>>> [5:59 AM, 11/14/2016] +254 713 601113: You have successfully >>>>> downloaded >>>>> SKIZA Tune Customized Skiza Tune .The tune will be renewed at KES >>>>> 1.00 >>>>> daily.To delete dial *811#. >>>>> >>>>> I thought these things shouldn't happen anymore? >>>>> Why would Safaricom tell me that I have subscribed to SKIZA Tune >>>>> when I did >>>>> not? And proceed to tell me they will deduct Kshs. 1 per day for >>>>> this? And >>>>> if I want to unsubscribe/delete then I should dial *811#? >>>>> >>>>> Who gave them the permission to subscribe me in the first place? >>>>> >>>>> Maybe my phone was hacked and someone registered me by mistake? >>>>> At this point I'm giving Safaricom the benefit of doubt since just >>>>> two weeks >>>>> ago the CEO, Bob Collymore gave us his assurance that such >>>>> behavior by PRSPs >>>>> is frowned upon by his organisation. >>>>> Regards >>>>> AliHusseinPrincipalHussein & Associates Tel: +254 713 601113 >>>>> Twitter: @AliHKassimSkype: abu-jomoLinkedIn: >>>>> http://ke.linkedin.com/in/ >>>>> alihkassim >>>>> 13th Floor , Delta Towers, Oracle Wing,Chiromo Road, >>>>> Westlands,Nairobi, >>>>> Kenya. >>>>> Any information of a personal nature expressed in this email are >>>>> purely mine >>>>> and do not necessarily reflect the official positions of the >>>>> organizations >>>>> that I work with. >>>>> ______________________________ _________________ >>>>> kictanet mailing list >>>>> kictanet@lists.kictanet.or.ke >>>>> https://lists.kictanet.or.ke/ mailman/listinfo/kictanet >>>>> >>>>> Unsubscribe or change your options at >>>>> https://lists.kictanet.or.ke/ >>>>> mailman/options/kictanet/ arebacollins%40gmail.com >>>>> >>>>> The Kenya ICT Action Network (KICTANet) is a multi-stakeholder >>>>> platform for >>>>> people and institutions interested and involved in ICT policy and >>>>> regulation. The network aims to act as a catalyst for reform in >>>>> the ICT >>>>> sector in support of the national aim of ICT enabled growth and >>>>> development. >>>>> >>>>> KICTANetiquette : Adhere to the same standards of acceptable >>>>> behaviors >>>>> online that you follow in real life: respect people's times and >>>>> bandwidth, >>>>> share knowledge, don't flame or abuse or personalize, respect >>>>> privacy, do >>>>> not spam, do not market your wares or qualifications. >>>>> >>>>> >>>>> _______________________________________________ >>>>> kictanet mailing list >>>>> kictanet@lists.kictanet.or.ke >>>>> https://lists.kictanet.or.ke/mailman/listinfo/kictanet >>>>> >>>>> Unsubscribe or change your options at >>>>> https://lists.kictanet.or.ke/mailman/options/kictanet/wangarikabiru%40yahoo.... >>>>> >>>>> The Kenya ICT Action Network (KICTANet) is a multi-stakeholder >>>>> platform for >>>>> people and institutions interested and involved in ICT policy and >>>>> regulation. The network aims to act as a catalyst for reform in >>>>> the ICT >>>>> sector in support of the national aim of ICT enabled growth and >>>>> development. >>>>> >>>>> KICTANetiquette : Adhere to the same standards of acceptable >>>>> behaviors >>>>> online that you follow in real life: respect people's times and >>>>> bandwidth, >>>>> share knowledge, don't flame or abuse or personalize, respect >>>>> privacy, do >>>>> not spam, do not market your wares or qualifications. >>>>> >>>>> >>>> >>>> >>>> -- >>>> Barrack O. Otieno >>>> +254721325277 >>>> +254733206359 >>>> Skype: barrack.otieno >>>> PGP ID: 0x2611D86A >>>> >>>> _______________________________________________ >>>> kictanet mailing list >>>> kictanet@lists.kictanet.or.ke >>>> https://lists.kictanet.or.ke/mailman/listinfo/kictanet >>>> >>>> Unsubscribe or change your options at >>>> https://lists.kictanet.or.ke/mailman/options/kictanet/info%40alyhussein.com >>>> >>>> The Kenya ICT Action Network (KICTANet) is a multi-stakeholder >>>> platform for people and institutions interested and involved in ICT >>>> policy and regulation. The network aims to act as a catalyst for >>>> reform in the ICT sector in support of the national aim of ICT >>>> enabled growth and development. >>>> >>>> KICTANetiquette : Adhere to the same standards of acceptable >>>> behaviors online that you follow in real life: respect people's >>>> times and bandwidth, share knowledge, don't flame or abuse or >>>> personalize, respect privacy, do not spam, do not market your wares >>>> or qualifications. >>> >>> _______________________________________________ >>> kictanet mailing list >>> kictanet@lists.kictanet.or.ke >>> https://lists.kictanet.or.ke/mailman/listinfo/kictanet >>> >>> Unsubscribe or change your options at >>> https://lists.kictanet.or.ke/mailman/options/kictanet/arebacollins%40gmail.c... >>> >>> The Kenya ICT Action Network (KICTANet) is a multi-stakeholder >>> platform for people and institutions interested and involved in ICT >>> policy and regulation. The network aims to act as a catalyst for >>> reform in the ICT sector in support of the national aim of ICT >>> enabled growth and development. >>> >>> KICTANetiquette : Adhere to the same standards of acceptable >>> behaviors online that you follow in real life: respect people's >>> times and bandwidth, share knowledge, don't flame or abuse or >>> personalize, respect privacy, do not spam, do not market your wares >>> or qualifications. > > > > -- > Regards, > > Collins Areba, > Kilifi, Kenya. > Tel: +254 707 750 788 / 0731534124 > Twitter: @arebacollins. > Skype: arebacollins > > _______________________________________________ > kictanet mailing list > kictanet@lists.kictanet.or.ke > https://lists.kictanet.or.ke/mailman/listinfo/kictanet > > Unsubscribe or change your options at > https://lists.kictanet.or.ke/mailman/options/kictanet/vkapiyo%40gmail.com > > The Kenya ICT Action Network (KICTANet) is a multi-stakeholder > platform for people and institutions interested and involved in ICT > policy and regulation. The network aims to act as a catalyst for > reform in the ICT sector in support of the national aim of ICT enabled > growth and development. > > KICTANetiquette : Adhere to the same standards of acceptable behaviors > online that you follow in real life: respect people's times and > bandwidth, share knowledge, don't flame or abuse or personalize, > respect privacy, do not spam, do not market your wares or > qualifications. _______________________________________________ kictanet mailing list kictanet@lists.kictanet.or.ke https://lists.kictanet.or.ke/mailman/listinfo/kictanet
Unsubscribe or change your options at https://lists.kictanet.or.ke/mailman/options/kictanet/info%40alyhussein.com
The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development.
KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications.
_______________________________________________ kictanet mailing list kictanet@lists.kictanet.or.ke https://lists.kictanet.or.ke/mailman/listinfo/kictanet
Unsubscribe or change your options at https://lists.kictanet.or.ke/mailman/options/kictanet/chemukoechk%40gmail.co...
The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development.
KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications.
-- Barrack O. Otieno +254721325277 +254733206359 Skype: barrack.otieno PGP ID: 0x2611D86A
By the way where's COFEK, the so called champion of Consumer Rights? Why hasn't COFEK responded to this issue? Regards Ali Hussein Tel: +254 713 601113 On 14 Nov 2016 11:20 a.m., "Victor Kapiyo via kictanet" < kictanet@lists.kictanet.or.ke> wrote:
Looks like this isn't an isolated event, but could point to a more far reaching abuse of consumer rights. Kindly follow up with your provider as Ali and I would suggest that the regulators and the licencees thoroughly investigate this and provide direction.
Victor
On 14 Nov 2016 11:06, "Collins Areba via kictanet" < kictanet@lists.kictanet.or.ke> wrote:
See attached.
On Mon, Nov 14, 2016 at 10:23 AM, Collins Areba <arebacollins@gmail.com> wrote:
I have airtel data Sim cards and on inspecting the messages, was subscribed to and receive weekly deductions on some weird competition I hardly would have subscribed. And these are data lines purely used for data.
On 14 Nov 2016 09:53, "Ali Hussein via kictanet" < kictanet@lists.kictanet.or.ke> wrote:
Listers
Good to report that Safaricom has engaged. Hopefully we should resolve this soon.
*Ali Hussein* *Principal* *Hussein & Associates* +254 0713 601113
Twitter: @AliHKassim
Skype: abu-jomo
LinkedIn: http://ke.linkedin.com/in/alihkassim
"Discovery consists in seeing what everyone else has seen and thinking what no one else has thought". ~ Albert Szent-Györgyi
Sent from my iPad
On 14 Nov 2016, at 9:04 AM, Barrack Otieno via kictanet < kictanet@lists.kictanet.or.ke> wrote:
Hi Ali,
To say the least this is unethical. It would be great to hear what Safaricom has to say about the same.
Regards
On 11/14/16, WANGARI KABIRU via kictanet <kictanet@lists.kictanet.or.ke> wrote:
Blessed Monday!
Is there a chance that you may even be subscribed and not get the prompt and
the deductions happen?
Is this in the line of Internet "un"Governance whereby your data is mined
for high value without your express consent or being paid/compensated for
it.
Be blessed.
Regards/Wangari ---
Pray God Bless. 2013Wangari circa - "Being of the Light, We are Restored
Through Faith in Mind, Body and Spirit; We Manifest The Kingdom of God on
Earth".
On Monday, 14 November 2016, 7:55, Collins Areba via kictanet
<kictanet@lists.kictanet.or.ke> wrote:
Very unfair, especially when they relegate the responsibility of unearthing
if it is a scam to the consumers!
On 14 Nov 2016 06:08, "Ali Hussein via kictanet"
<kictanet@lists.kictanet.or.ke> wrote:
Dear All
I woke up this morning to find myself registered by a Telco for a service I
do not want.
[5:59 AM, 11/14/2016] +254 713 601113: You have successfully subscribed to
the SKIZA Tunes service.Your password to log on to www.skiza.safaricom.com
is xxxx. [5:59 AM, 11/14/2016] +254 713 601113: Your
SKIZA Tune <Customized Skiza Tune> was set successfully.
[5:59 AM, 11/14/2016] +254 713 601113: You have successfully downloaded
SKIZA Tune Customized Skiza Tune .The tune will be renewed at KES 1.00
daily.To delete dial *811#.
I thought these things shouldn't happen anymore?
Why would Safaricom tell me that I have subscribed to SKIZA Tune when I did
not? And proceed to tell me they will deduct Kshs. 1 per day for this? And
if I want to unsubscribe/delete then I should dial *811#?
Who gave them the permission to subscribe me in the first place?
Maybe my phone was hacked and someone registered me by mistake?
At this point I'm giving Safaricom the benefit of doubt since just two weeks
ago the CEO, Bob Collymore gave us his assurance that such behavior by PRSPs
is frowned upon by his organisation.
Regards
AliHusseinPrincipalHussein & Associates Tel: +254 713 601113
Twitter: @AliHKassimSkype: abu-jomoLinkedIn: http://ke.linkedin.com/in/
alihkassim
13th Floor , Delta Towers, Oracle Wing,Chiromo Road, Westlands,Nairobi,
Kenya.
Any information of a personal nature expressed in this email are purely mine
and do not necessarily reflect the official positions of the organizations
that I work with.
______________________________ _________________
kictanet mailing list
kictanet@lists.kictanet.or.ke
https://lists.kictanet.or.ke/ mailman/listinfo/kictanet
Unsubscribe or change your options at https://lists.kictanet.or.ke/
mailman/options/kictanet/ arebacollins%40gmail.com
The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for
people and institutions interested and involved in ICT policy and
regulation. The network aims to act as a catalyst for reform in the ICT
sector in support of the national aim of ICT enabled growth and
development.
KICTANetiquette : Adhere to the same standards of acceptable behaviors
online that you follow in real life: respect people's times and bandwidth,
share knowledge, don't flame or abuse or personalize, respect privacy, do
not spam, do not market your wares or qualifications.
_______________________________________________
kictanet mailing list
kictanet@lists.kictanet.or.ke
https://lists.kictanet.or.ke/mailman/listinfo/kictanet
Unsubscribe or change your options at
https://lists.kictanet.or.ke/mailman/options/kictanet/wangar ikabiru%40yahoo.co.uk
The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for
people and institutions interested and involved in ICT policy and
regulation. The network aims to act as a catalyst for reform in the ICT
sector in support of the national aim of ICT enabled growth and
development.
KICTANetiquette : Adhere to the same standards of acceptable behaviors
online that you follow in real life: respect people's times and bandwidth,
share knowledge, don't flame or abuse or personalize, respect privacy, do
not spam, do not market your wares or qualifications.
-- Barrack O. Otieno +254721325277 +254733206359 Skype: barrack.otieno PGP ID: 0x2611D86A
_______________________________________________ kictanet mailing list kictanet@lists.kictanet.or.ke https://lists.kictanet.or.ke/mailman/listinfo/kictanet
Unsubscribe or change your options at https://lists.kictanet.or.ke/m ailman/options/kictanet/info%40alyhussein.com
The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development.
KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications.
_______________________________________________ kictanet mailing list kictanet@lists.kictanet.or.ke https://lists.kictanet.or.ke/mailman/listinfo/kictanet
Unsubscribe or change your options at https://lists.kictanet.or.ke/m ailman/options/kictanet/arebacollins%40gmail.com
The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development.
KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications.
-- Regards,
Collins Areba, Kilifi, Kenya. Tel: +*254 707 750 788 */ *0731534124* Twitter: @arebacollins. Skype: arebacollins
_______________________________________________ kictanet mailing list kictanet@lists.kictanet.or.ke https://lists.kictanet.or.ke/mailman/listinfo/kictanet
Unsubscribe or change your options at https://lists.kictanet.or.ke/m ailman/options/kictanet/vkapiyo%40gmail.com
The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development.
KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications.
_______________________________________________ kictanet mailing list kictanet@lists.kictanet.or.ke https://lists.kictanet.or.ke/mailman/listinfo/kictanet
Unsubscribe or change your options at https://lists.kictanet.or.ke/ mailman/options/kictanet/info%40alyhussein.com
The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development.
KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications.
Yes there is. Was subscribed to 3 services, I unsubscribed and from no where I got a refund of KES2000 in airtime. A hell lot of money that had been deducted without my consent! On Monday, 14 November 2016, WANGARI KABIRU via kictanet < kictanet@lists.kictanet.or.ke> wrote:
Blessed Monday!
Is there a chance that you may even be subscribed and not get the prompt and the deductions happen?
Is this in the line of Internet "un"Governance whereby your data is mined for high value without your express consent or being paid/compensated for it.
Be blessed.
Regards/Wangari
--- Pray God Bless. 2013Wangari circa - "Being of the Light, We are Restored Through Faith in Mind, Body and Spirit; We Manifest The Kingdom of God on Earth".
On Monday, 14 November 2016, 7:55, Collins Areba via kictanet < kictanet@lists.kictanet.or.ke <javascript:_e(%7B%7D,'cvml','kictanet@lists.kictanet.or.ke');>> wrote:
Very unfair, especially when they relegate the responsibility of unearthing if it is a scam to the consumers!
On 14 Nov 2016 06:08, "Ali Hussein via kictanet" < kictanet@lists.kictanet.or.ke <javascript:_e(%7B%7D,'cvml','kictanet@lists.kictanet.or.ke');>> wrote:
Dear All
I woke up this morning to find myself registered by a Telco for a service I do not want.
[5:59 AM, 11/14/2016] +254 713 601113: You have successfully subscribed to the SKIZA Tunes service.Your password to log on to www.skiza.safaricom.com is xxxx. [5:59 AM, 11/14/2016] +254 713 601113: Your SKIZA Tune <Customized Skiza Tune> was set successfully. [5:59 AM, 11/14/2016] +254 713 601113: You have successfully downloaded SKIZA Tune Customized Skiza Tune .The tune will be renewed at KES 1.00 daily.To delete dial *811#.
I thought these things shouldn't happen anymore?
Why would Safaricom tell me that I have subscribed to SKIZA Tune when I did not? And proceed to tell me they will deduct Kshs. 1 per day for this? And if I want to unsubscribe/delete then I should dial *811#?
Who gave them the permission to subscribe me in the first place?
Maybe my phone was hacked and someone registered me by mistake?
At this point I'm giving Safaricom the benefit of doubt since just two weeks ago the CEO, Bob Collymore gave us his assurance that such behavior by PRSPs is frowned upon by his organisation.
Regards
*Ali Hussein* *Principal* *Hussein & Associates*
Tel: +254 713 601113 Twitter: @AliHKassim Skype: abu-jomo LinkedIn: http://ke.linkedin.com/in/ alihkassim <http://ke.linkedin.com/in/alihkassim> <http://ke.linkedin.com/in/alihkassim>
13th Floor , Delta Towers, Oracle Wing, Chiromo Road, Westlands, Nairobi, Kenya.
Any information of a personal nature expressed in this email are purely mine and do not necessarily reflect the official positions of the organizations that I work with.
______________________________ _________________ kictanet mailing list kictanet@lists.kictanet.or.ke <javascript:_e(%7B%7D,'cvml','kictanet@lists.kictanet.or.ke');> https://lists.kictanet.or.ke/ mailman/listinfo/kictanet <https://lists.kictanet.or.ke/mailman/listinfo/kictanet>
Unsubscribe or change your options at https://lists.kictanet.or.ke/ mailman/options/kictanet/ arebacollins%40gmail.com <https://lists.kictanet.or.ke/mailman/options/kictanet/arebacollins%40gmail.com>
The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development.
KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications.
_______________________________________________ kictanet mailing list kictanet@lists.kictanet.or.ke <javascript:_e(%7B%7D,'cvml','kictanet@lists.kictanet.or.ke');> https://lists.kictanet.or.ke/mailman/listinfo/kictanet
Unsubscribe or change your options at https://lists.kictanet.or.ke/ mailman/options/kictanet/wangarikabiru%40yahoo.co.uk
The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development.
KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications.
-- Sent from my iPhone
participants (9)
-
Ali Hussein -
Barrack Otieno -
Collins Areba -
James Muritu -
Kenny Kinako -
Rosemary Koech-Kimwatu -
Tony White -
Victor Kapiyo -
WANGARI KABIRU