Rosemary and all

Nancy Matimu, Safaricom's Consumer Head of Products has been super responsive to my complaints and I'm happy to say that all the subscriptions that I had purported to have subscribed to have been deleted and monies refunded. Further more Nancy has promised to:-

1. Deal with such complaints with her team.
2. Promised to look into rogue activity by their Content Partners and take stern action against any culprits.
3. Hold a meeting with all their partners at the end of this month to sensitize them and warn them against such rogue activities. 

I'd encourage all of us to engage her team in rooting out this illegal activity.

We need more of these interactions between consumers and companies like Safaricom. 

Thank you all.

Ali Hussein
Principal
Hussein & Associates
+254 0713 601113 

Twitter: @AliHKassim

Skype: abu-jomo

LinkedIn: http://ke.linkedin.com/in/alihkassim



"Discovery consists in seeing what everyone else has seen and thinking what no one else has thought".  ~ Albert Szent-Györgyi

Sent from my iPad

On 14 Nov 2016, at 12:13 PM, Ali Hussein <ali@hussein.me.ke> wrote:

Rosemary

Can't agree with you more. Safaricom has engaged but I feel that this issue is. Dry widespread. Action needs to be taken..

Ali Hussein
Principal
Hussein & Associates
+254 0713 601113 

Twitter: @AliHKassim

Skype: abu-jomo

LinkedIn: http://ke.linkedin.com/in/alihkassim



"Discovery consists in seeing what everyone else has seen and thinking what no one else has thought".  ~ Albert Szent-Györgyi

Sent from my iPad

On 14 Nov 2016, at 11:54 AM, Rosemary Koech-Kimwatu <chemukoechk@gmail.com> wrote:

Dear Listers,

I have also fallen victim to the gaming charges which were apparently approved online. The following must happen:-

1. Regular updates of all the services one is subscribed to and it should not be the responsibility of the user to inquire.

2. All other suppliers send regular updates on charges for services/goods consumed, there is absolutely no reason why charges should be made blindly. Telcos el al are not exempt.

3. Failure to the above then we have the right to take legal action against all the parties involved in this rip off. There's clearly an abuse of consumer rights and misuse of customers' private information.

Kind regards,

Rosemary Koech-Kimwatu.


On 14 Nov 2016 11:37, "Ali Hussein via kictanet" <kictanet@lists.kictanet.or.ke> wrote:
It would really help to get a comment from the following players:-

1. Telcos
2. PRSPs/CSPs
3. Regulator

Ali Hussein
Principal
Hussein & Associates
+254 0713 601113 

Twitter: @AliHKassim

Skype: abu-jomo

LinkedIn: http://ke.linkedin.com/in/alihkassim



"Discovery consists in seeing what everyone else has seen and thinking what no one else has thought".  ~ Albert Szent-Györgyi

Sent from my iPad

On 14 Nov 2016, at 11:19 AM, Victor Kapiyo via kictanet <kictanet@lists.kictanet.or.ke> wrote:

Looks like this isn't an isolated event, but could point to a more far reaching abuse of consumer rights. Kindly follow up with your provider as Ali and I would suggest that the regulators and the licencees thoroughly investigate this and provide direction.

Victor


On 14 Nov 2016 11:06, "Collins Areba via kictanet" <kictanet@lists.kictanet.or.ke> wrote:
See attached.

On Mon, Nov 14, 2016 at 10:23 AM, Collins Areba <arebacollins@gmail.com> wrote:

I have airtel data Sim cards and on inspecting the messages, was subscribed to and receive weekly deductions on some weird competition I hardly would have subscribed. And these are data lines purely used for data.


On 14 Nov 2016 09:53, "Ali Hussein via kictanet" <kictanet@lists.kictanet.or.ke> wrote:
Listers

Good to report that Safaricom has engaged. Hopefully we should resolve this soon.

Ali Hussein
Principal
Hussein & Associates
+254 0713 601113 

Twitter: @AliHKassim

Skype: abu-jomo

LinkedIn: http://ke.linkedin.com/in/alihkassim



"Discovery consists in seeing what everyone else has seen and thinking what no one else has thought".  ~ Albert Szent-Györgyi

Sent from my iPad

On 14 Nov 2016, at 9:04 AM, Barrack Otieno via kictanet <kictanet@lists.kictanet.or.ke> wrote:

Hi Ali,

To say the least this is unethical. It would be great to hear what
Safaricom has to say about the same.

Regards

On 11/14/16, WANGARI KABIRU via kictanet <kictanet@lists.kictanet.or.ke> wrote:
Blessed Monday!
Is there a chance that you may even be subscribed and not get the prompt and
the deductions happen?
Is this in the line of Internet "un"Governance  whereby your data is mined
for high value without your express consent or being paid/compensated for
it.
Be blessed.
Regards/Wangari ---
Pray God Bless. 2013Wangari circa - "Being of the Light, We are Restored
Through Faith in Mind, Body and Spirit; We Manifest The Kingdom of God on
Earth".


   On Monday, 14 November 2016, 7:55, Collins Areba via kictanet
<kictanet@lists.kictanet.or.ke> wrote:


Very unfair, especially when they relegate the responsibility of unearthing
if it is a scam to the consumers!
On 14 Nov 2016 06:08, "Ali Hussein via kictanet"
<kictanet@lists.kictanet.or.ke> wrote:

Dear All
I woke up this morning to find myself registered by a Telco for a service I
do not want.
[5:59 AM, 11/14/2016] +254 713 601113: You have successfully subscribed to
the SKIZA Tunes service.Your password to log on to www.skiza.safaricom.com
is xxxx.                        [5:59 AM, 11/14/2016] +254 713 601113: Your
SKIZA Tune <Customized Skiza Tune> was set successfully.
   [5:59 AM, 11/14/2016] +254 713 601113: You have successfully downloaded
SKIZA Tune  Customized Skiza Tune .The tune will be renewed at KES 1.00
daily.To delete dial *811#.

I thought these things shouldn't happen anymore?
Why would Safaricom tell me that I have subscribed to SKIZA Tune when I did
not? And proceed to tell me they will deduct Kshs. 1 per day for this? And
if I want to unsubscribe/delete then I should dial *811#?

Who gave them the permission to subscribe me in the first place?

Maybe my phone was hacked and someone registered me by mistake?
At this point I'm giving Safaricom the benefit of doubt since just two weeks
ago the CEO, Bob Collymore gave us his assurance that such behavior by PRSPs
is frowned upon by his organisation.
Regards
AliHusseinPrincipalHussein & Associates Tel: +254 713 601113
Twitter: @AliHKassimSkype: abu-jomoLinkedIn: http://ke.linkedin.com/in/
alihkassim
13th Floor , Delta Towers, Oracle Wing,Chiromo Road, Westlands,Nairobi,
Kenya.
Any information of a personal nature expressed in this email are purely mine
and do not necessarily reflect the official positions of the organizations
that I work with.
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--
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+254721325277
+254733206359
Skype: barrack.otieno
PGP ID: 0x2611D86A

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Kilifi, Kenya.
Tel: +254 707 750 788 / 0731534124
Twitter: @arebacollins.
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