FYI http://www.cio.co.ke/index.php/view-all-top-stories/214-kenyas-gakuru-is-afr ican-rep-in-ncuc.html Kindest regards Harry African eDevelopment Resource Centre eDevelopment House : : 604 Limuru Road Old Muthaiga : : P O Box 49475 00100 Nairobi : : Kenya T +254 20 3741646/7 : : C +254 725 650044 Training : : Research: :Consultancy: : Publishing
Three cheers to Alex. With Walu at Afrinic and Alex at NCUC, Kenya's voice is making strides in the global ICT sector. Congratulations Alex! On 02/10/2009, Harry Hare <[email protected]> wrote:
FYI
http://www.cio.co.ke/index.php/view-all-top-stories/214-kenyas-gakuru-is-afr ican-rep-in-ncuc.html
Kindest regards Harry
African eDevelopment Resource Centre eDevelopment House : : 604 Limuru Road Old Muthaiga : : P O Box 49475 00100 Nairobi : : Kenya T +254 20 3741646/7 : : C +254 725 650044
Training : : Research: :Consultancy: : Publishing
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This message was sent to: [email protected] Unsubscribe or change your options at http://lists.kictanet.or.ke/mailman/options/kictanet/solo.mburu%40gmail.com
-- Solomon Mburu P.O. Box 19343 - 00202 Nairobi Cell: (+254-0) 735 431041 Man is a gregarious animal and enjoys agreement as cows will graze all the same way to the side of a hill! AND It is better to die in dignity than in the ignomity of ambiguous generosity! http://desires-and-dreams.blogspot.com https://smiley2.wordpress.com www.takingitglobal.org/mburu
Congrats guys! Kick butt and represent us well. Crystal On Fri, Oct 2, 2009 at 10:32 PM, Solomon Mburu <[email protected]> wrote:
Three cheers to Alex. With Walu at Afrinic and Alex at NCUC, Kenya's voice is making strides in the global ICT sector. Congratulations Alex!
On 02/10/2009, Harry Hare <[email protected]> wrote:
FYI
http://www.cio.co.ke/index.php/view-all-top-stories/214-kenyas-gakuru-is-afr
ican-rep-in-ncuc.html
Kindest regards Harry
African eDevelopment Resource Centre eDevelopment House : : 604 Limuru Road Old Muthaiga : : P O Box 49475 00100 Nairobi : : Kenya T +254 20 3741646/7 : : C +254 725 650044
Training : : Research: :Consultancy: : Publishing
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This message was sent to: [email protected] Unsubscribe or change your options at
http://lists.kictanet.or.ke/mailman/options/kictanet/solo.mburu%40gmail.com
-- Solomon Mburu P.O. Box 19343 - 00202 Nairobi Cell: (+254-0) 735 431041
Man is a gregarious animal and enjoys agreement as cows will graze all the same way to the side of a hill!
AND
It is better to die in dignity than in the ignomity of ambiguous generosity!
http://desires-and-dreams.blogspot.com https://smiley2.wordpress.com www.takingitglobal.org/mburu
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-- Crystal "Naliaka" Watley Kigoni Voices of Africa for Sustainable Development [email protected] http://www.voicesofafrica.org/ "You must be the change you wish to see" - Gandhi
Dear Listers, Am a Consultant in Public Sector Governance who finds this list a most informative one ...a good example of how to dialogue for policy making. I have a question. Where do I complain about Safaricom charging a Kshs 5 fee for their Kshs 50 credit advance service. Is this common in pricing? - For a company to charge a fee on a payment made to them? regards, Wamuyu
Wamuyu, I may be wrong but I think it is the way you borrow money from a bank and you have to pay interest or something like that. I think this service is sort of a loan.........................so I guess your issue is whether the Kshs 5 is too much but charging something is within their right ( I may get hollered at for this). Another case in point is even those market women who loan maybe 500 shs from the market 'loan sharks' and have to pay back an extra 50 shs at the end of the day when they return the money. Anyway I am sure there will be more people on the list who can advice, I have a few clues on where to report but do not want to write so authoritatively. And Alex....congratulations are in order! Nyaki ________________________________ From: Wamuyu Gatheru <[email protected]> To: [email protected] Cc: KICTAnet ICT Policy Discussions <[email protected]> Sent: Sun, October 4, 2009 3:50:35 PM Subject: [kictanet] Consumer Protection - Safaricom Dear Listers, Am a Consultant in Public Sector Governance who finds this list a most informative one ...a good example of how to dialogue for policy making. I have a question. Where do I complain about Safaricom charging a Kshs 5 fee for their Kshs 50 credit advance service. Is this common in pricing? - For a company to charge a fee on a payment made to them? regards, Wamuyu
Dear Safaricom MD My little cousin, an upright citizen working for African Alliance received KShs.40,000 in two tranches, first 25 then 15k while she was in Uganda on business. She is a non-registered user. She arrived in Kenya before the 7 days expired ( period within which a non-registered user can withdraw cash) and was informed the money had been withdrawn within two days at 3 points - Nakumatt Lifestyle and in Naivasha on the 1st day and thirdly in Mombasa. The amounts were withdrawn by a fraudster named Grace Mumbi Muriithi. This fraudster visited a safaricom dealer, swapped my cousin's sim card and registered her fraudulent name. My cousin has had the line for 5 years. When you log in the safaricom database for users, my cousin is the user of the line, and this fraudster Grace is the MPESA registered user. Before you start, no, my cousin did not give anyone her PUK or PIN number and NO, she is not trying to defraud Safaricom. She has reported to the Safaricom office and of course was sent to the police to report the matter. She reported the same to Central Police Station. The police informed her that they have received similar cases of even larger amounts, KShs.50,000, 75,000 etc....but that Safaricom has not given them further facilities or support to investigate and the police do not know of any case that has been solved. Dear MD, perhaps this sounds like a million other cases that you have heard.....my cousin is being shoved back and forth by safaricom customer care ...you have also received an email to this effect....We hope you will assist in having such fraudulent cases investigated. My little cousin has suffered irreparable harm and injury to her feelings....and her wallet! We do not understand how another party can swap a sim, register an MPESA account with a different name from the user name without Safaricom customer care agents knowing or picking it up. We hope Safaricom solves this issue. We hope my little cousin is fully compensated by Safaricom...Whether it does or not....word has already began spreading out, at least to our family. We will use Postapay for the time being..... ________________________________ From: Catherine Adeya <[email protected]> To: [email protected] Cc: KICTAnet ICT Policy Discussions <[email protected]> Sent: Mon, October 5, 2009 2:51:06 PM Subject: Re: [kictanet] Consumer Protection - Safaricom Wamuyu, I may be wrong but I think it is the way you borrow money from a bank and you have to pay interest or something like that. I think this service is sort of a loan.........................so I guess your issue is whether the Kshs 5 is too much but charging something is within their right ( I may get hollered at for this). Another case in point is even those market women who loan maybe 500 shs from the market 'loan sharks' and have to pay back an extra 50 shs at the end of the day when they return the money. Anyway I am sure there will be more people on the list who can advice, I have a few clues on where to report but do not want to write so authoritatively. And Alex....congratulations are in order! Nyaki ________________________________ From: Wamuyu Gatheru <[email protected]> To: [email protected] Cc: KICTAnet ICT Policy Discussions <[email protected]> Sent: Sun, October 4, 2009 3:50:35 PM Subject: [kictanet] Consumer Protection - Safaricom Dear Listers, Am a Consultant in Public Sector Governance who finds this list a most informative one ...a good example of how to dialogue for policy making. I have a question. Where do I complain about Safaricom charging a Kshs 5 fee for their Kshs 50 credit advance service. Is this common in pricing? - For a company to charge a fee on a payment made to them? regards, Wamuyu
Dear All Something is not quiet right. The problem described by Melissa is the second time I am hearing such a case. On 2 October 2009 at about 6.59 pm at the Sarit Centre Customer Care Centre there was this gentleman who must have been trying to activate their MPESA line. They were asked to deposit 100 bob, but chose to deposit 2000. The interesting comment I heard was him being told that the line was in his name, but the MPESA account was in someone else's name. Can a clarification be made? I sincerely hope that I am wrong. But, the ramifications for public policy seem grave in my view. Kind regards Eric Aligula Sent from my BlackBerry® -----Original Message----- From: melissa makokha <[email protected]> Date: Mon, 5 Oct 2009 10:49:25 To: <[email protected]> Cc: KICTAnet ICT Policy Discussions<[email protected]> Subject: Re: [kictanet] MPESA - Need for Consumer Protection (Attn:Safaricom) _______________________________________________ kictanet mailing list [email protected] http://lists.kictanet.or.ke/mailman/listinfo/kictanet This message was sent to: [email protected] Unsubscribe or change your options at http://lists.kictanet.or.ke/mailman/options/kictanet/jairah%40kippra.or.ke
This is serious. If at all, there is a case of fraud in Safaricom (as expressed in this email from Melissa), then it is high time the management cleared this issue in order to win the dwindling public confidence. I thought one cannot withdraw from any agent without proof of identity, then how does one really access another person's account and manage to withdraw money? I also understand that even if one came with another person's ID, he cannot withdraw from such an account because it is demanded he presents himself physically. Since Michael Joseph is on-list, kindly shed some light on this matter On 05/10/2009, melissa makokha <[email protected]> wrote:
Dear Safaricom MD
My little cousin, an upright citizen working for African Alliance received KShs.40,000 in two tranches, first 25 then 15k while she was in Uganda on business. She is a non-registered user. She arrived in Kenya before the 7 days expired ( period within which a non-registered user can withdraw cash) and was informed the money had been withdrawn within two days at 3 points - Nakumatt Lifestyle and in Naivasha on the 1st day and thirdly in Mombasa.
The amounts were withdrawn by a fraudster named Grace Mumbi Muriithi. This fraudster visited a safaricom dealer, swapped my cousin's sim card and registered her fraudulent name. My cousin has had the line for 5 years. When you log in the safaricom database for users, my cousin is the user of the line, and this fraudster Grace is the MPESA registered user.
Before you start, no, my cousin did not give anyone her PUK or PIN number and NO, she is not trying to defraud Safaricom. She has reported to the Safaricom office and of course was sent to the police to report the matter. She reported the same to Central Police Station. The police informed her that they have received similar cases of even larger amounts, KShs.50,000, 75,000 etc....but that Safaricom has not given them further facilities or support to investigate and the police do not know of any case that has been solved.
Dear MD, perhaps this sounds like a million other cases that you have heard.....my cousin is being shoved back and forth by safaricom customer care ...you have also received an email to this effect....We hope you will assist in having such fraudulent cases investigated. My little cousin has suffered irreparable harm and injury to her feelings....and her wallet! We do not understand how another party can swap a sim, register an MPESA account with a different name from the user name without Safaricom customer care agents knowing or picking it up.
We hope Safaricom solves this issue. We hope my little cousin is fully compensated by Safaricom...Whether it does or not....word has already began spreading out, at least to our family. We will use Postapay for the time being.....
________________________________ From: Catherine Adeya <[email protected]> To: [email protected] Cc: KICTAnet ICT Policy Discussions <[email protected]> Sent: Mon, October 5, 2009 2:51:06 PM Subject: Re: [kictanet] Consumer Protection - Safaricom
Wamuyu,
I may be wrong but I think it is the way you borrow money from a bank and you have to pay interest or something like that. I think this service is sort of a loan.........................so I guess your issue is whether the Kshs 5 is too much but charging something is within their right ( I may get hollered at for this). Another case in point is even those market women who loan maybe 500 shs from the market 'loan sharks' and have to pay back an extra 50 shs at the end of the day when they return the money.
Anyway I am sure there will be more people on the list who can advice, I have a few clues on where to report but do not want to write so authoritatively.
And Alex....congratulations are in order!
Nyaki
________________________________ From: Wamuyu Gatheru <[email protected]> To: [email protected] Cc: KICTAnet ICT Policy Discussions <[email protected]> Sent: Sun, October 4, 2009 3:50:35 PM Subject: [kictanet] Consumer Protection - Safaricom
Dear Listers,
Am a Consultant in Public Sector Governance who finds this list a most informative one ...a good example of how to dialogue for policy making.
I have a question. Where do I complain about Safaricom charging a Kshs 5 fee for their Kshs 50 credit advance service. Is this common in pricing? - For a company to charge a fee on a payment made to them?
regards, Wamuyu
-- Solomon Mburu P.O. Box 19343 - 00202 Nairobi Cell: (+254-0) 735 431041 Man is a gregarious animal and enjoys agreement as cows will graze all the same way to the side of a hill! AND It is better to die in dignity than in the ignomity of ambiguous generosity! http://desires-and-dreams.blogspot.com https://smiley2.wordpress.com www.takingitglobal.org/mburu
Solomon, we are armed with all the MPESA transaction statements on that line, PUK numbers etc.... We are visiting Safaricom offices, tomorrow morning since our phone calls and emails have seemed futlile. To my knowledge, it should not be possible. In this case, it did happen. If necessary, we will be filing a claim seeking redress. ________________________________ From: Solomon Mburu <[email protected]> To: melissa makokha <[email protected]> Cc: KICTAnet ICT Policy Discussions <[email protected]> Sent: Mon, October 5, 2009 10:04:26 PM Subject: Re: [kictanet] MPESA - Need for Consumer Protection (Attn:Safaricom) This is serious. If at all, there is a case of fraud in Safaricom (as expressed in this email from Melissa), then it is high time the management cleared this issue in order to win the dwindling public confidence. I thought one cannot withdraw from any agent without proof of identity, then how does one really access another person's account and manage to withdraw money? I also understand that even if one came with another person's ID, he cannot withdraw from such an account because it is demanded he presents himself physically. Since Michael Joseph is on-list, kindly shed some light on this matter On 05/10/2009, melissa makokha <[email protected]> wrote:
Dear Safaricom MD
My little cousin, an upright citizen working for African Alliance received KShs.40,000 in two tranches, first 25 then 15k while she was in Uganda on business. She is a non-registered user. She arrived in Kenya before the 7 days expired ( period within which a non-registered user can withdraw cash) and was informed the money had been withdrawn within two days at 3 points - Nakumatt Lifestyle and in Naivasha on the 1st day and thirdly in Mombasa.
The amounts were withdrawn by a fraudster named Grace Mumbi Muriithi. This fraudster visited a safaricom dealer, swapped my cousin's sim card and registered her fraudulent name. My cousin has had the line for 5 years. When you log in the safaricom database for users, my cousin is the user of the line, and this fraudster Grace is the MPESA registered user.
Before you start, no, my cousin did not give anyone her PUK or PIN number and NO, she is not trying to defraud Safaricom. She has reported to the Safaricom office and of course was sent to the police to report the matter. She reported the same to Central Police Station. The police informed her that they have received similar cases of even larger amounts, KShs.50,000, 75,000 etc....but that Safaricom has not given them further facilities or support to investigate and the police do not know of any case that has been solved.
Dear MD, perhaps this sounds like a million other cases that you have heard.....my cousin is being shoved back and forth by safaricom customer care ...you have also received an email to this effect....We hope you will assist in having such fraudulent cases investigated. My little cousin has suffered irreparable harm and injury to her feelings....and her wallet! We do not understand how another party can swap a sim, register an MPESA account with a different name from the user name without Safaricom customer care agents knowing or picking it up.
We hope Safaricom solves this issue. We hope my little cousin is fully compensated by Safaricom...Whether it does or not....word has already began spreading out, at least to our family. We will use Postapay for the time being.....
________________________________ From: Catherine Adeya <[email protected]> To: [email protected] Cc: KICTAnet ICT Policy Discussions <[email protected]> Sent: Mon, October 5, 2009 2:51:06 PM Subject: Re: [kictanet] Consumer Protection - Safaricom
Wamuyu,
I may be wrong but I think it is the way you borrow money from a bank and you have to pay interest or something like that. I think this service is sort of a loan.........................so I guess your issue is whether the Kshs 5 is too much but charging something is within their right ( I may get hollered at for this). Another case in point is even those market women who loan maybe 500 shs from the market 'loan sharks' and have to pay back an extra 50 shs at the end of the day when they return the money.
Anyway I am sure there will be more people on the list who can advice, I have a few clues on where to report but do not want to write so authoritatively.
And Alex....congratulations are in order!
Nyaki
________________________________ From: Wamuyu Gatheru <[email protected]> To: [email protected] Cc: KICTAnet ICT Policy Discussions <[email protected]> Sent: Sun, October 4, 2009 3:50:35 PM Subject: [kictanet] Consumer Protection - Safaricom
Dear Listers,
Am a Consultant in Public Sector Governance who finds this list a most informative one ...a good example of how to dialogue for policy making.
I have a question. Where do I complain about Safaricom charging a Kshs 5 fee for their Kshs 50 credit advance service. Is this common in pricing? - For a company to charge a fee on a payment made to them?
regards, Wamuyu
-- Solomon Mburu P.O. Box 19343 - 00202 Nairobi Cell: (+254-0) 735 431041 Man is a gregarious animal and enjoys agreement as cows will graze all the same way to the side of a hill! AND It is better to die in dignity than in the ignomity of ambiguous generosity! http://desires-and-dreams.blogspot.com https://smiley2.wordpress.com www.takingitglobal.org/mburu
This is very scaring. I have always been so convinced that there are very tight controls existing as far as sim swaps are concerned in safcom. How did this happen? its better we be educated more.....oops....contols..controls and processes.. Benjamin Makai Tel: 254-722-540641 P.O. Box 8608, 00300, Nairobi, Kenya --- On Mon, 10/5/09, melissa makokha <[email protected]> wrote: From: melissa makokha <[email protected]> Subject: Re: [kictanet] MPESA - Need for Consumer Protection (Attn:Safaricom) To: [email protected] Cc: "KICTAnet ICT Policy Discussions" <[email protected]> Date: Monday, October 5, 2009, 8:49 PM Dear Safaricom MD My little cousin, an upright citizen working for African Alliance received KShs.40,000 in two tranches, first 25 then 15k while she was in Uganda on business. She is a non-registered user. She arrived in Kenya before the 7 days expired ( period within which a non-registered user can withdraw cash) and was informed the money had been withdrawn within two days at 3 points - Nakumatt Lifestyle and in Naivasha on the 1st day and thirdly in Mombasa. The amounts were withdrawn by a fraudster named Grace Mumbi Muriithi. This fraudster visited a safaricom dealer, swapped my cousin's sim card and registered her fraudulent name. My cousin has had the line for 5 years. When you log in the safaricom database for users, my cousin is the user of the line, and this fraudster Grace is the MPESA registered user. Before you start, no, my cousin did not give anyone her PUK or PIN number and NO, she is not trying to defraud Safaricom. She has reported to the Safaricom office and of course was sent to the police to report the matter. She reported the same to Central Police Station. The police informed her that they have received similar cases of even larger amounts, KShs.50,000, 75,000 etc....but that Safaricom has not given them further facilities or support to investigate and the police do not know of any case that has been solved. Dear MD, perhaps this sounds like a million other cases that you have heard.....my cousin is being shoved back and forth by safaricom customer care ...you have also received an email to this effect....We hope you will assist in having such fraudulent cases investigated. My little cousin has suffered irreparable harm and injury to her feelings....and her wallet! We do not understand how another party can swap a sim, register an MPESA account with a different name from the user name without Safaricom customer care agents knowing or picking it up. We hope Safaricom solves this issue. We hope my little cousin is fully compensated by Safaricom...Whether it does or not....word has already began spreading out, at least to our family. We will use Postapay for the time being..... From: Catherine Adeya <[email protected]> To: [email protected] Cc: KICTAnet ICT Policy Discussions <[email protected]> Sent: Mon, October 5, 2009 2:51:06 PM Subject: Re: [kictanet] Consumer Protection - Safaricom Wamuyu, I may be wrong but I think it is the way you borrow money from a bank and you have to pay interest or something like that. I think this service is sort of a loan.........................so I guess your issue is whether the Kshs 5 is too much but charging something is within their right ( I may get hollered at for this). Another case in point is even those market women who loan maybe 500 shs from the market 'loan sharks' and have to pay back an extra 50 shs at the end of the day when they return the money. Anyway I am sure there will be more people on the list who can advice, I have a few clues on where to report but do not want to write so authoritatively. And Alex....congratulations are in order! Nyaki From: Wamuyu Gatheru <[email protected]> To: [email protected] Cc: KICTAnet ICT Policy Discussions <[email protected]> Sent: Sun, October 4, 2009 3:50:35 PM Subject: [kictanet] Consumer Protection - Safaricom Dear Listers, Am a Consultant in Public Sector Governance who finds this list a most informative one ...a good example of how to dialogue for policy making. I have a question. Where do I complain about Safaricom charging a Kshs 5 fee for their Kshs 50 credit advance service. Is this common in pricing? - For a company to charge a fee on a payment made to them? regards, Wamuyu -----Inline Attachment Follows----- _______________________________________________ kictanet mailing list [email protected] http://lists.kictanet.or.ke/mailman/listinfo/kictanet This message was sent to: [email protected] Unsubscribe or change your options at http://lists.kictanet.or.ke/mailman/options/kictanet/benmakai%40yahoo.com
Well, someone also sent money to my number, i am not registered on M-PESA and was not allowed to withdraw it from the dealers because they said i was registered and could only change my SIM card etc at a Safaricom care centre... sadly, i have not had a chance to visit one. However, the sender of my money said they did receive a confirmation that the money had been received successively to a "Steve Ogolla". I called customer care and was informed that the money would be returned to the sender in 7 days if i failed to withdraw it. To date, its over 14 days since this transaction happened, the sender has not received back the money and i too cannot claim it. It may be "Steve" is already enjoyed the funds. It would be good that Safaricom investigates this case to safeguard abuse and protect consumers! On Mon, Oct 5, 2009 at 8:49 PM, melissa makokha <[email protected]> wrote:
Dear Safaricom MD
My little cousin, an upright citizen working for African Alliance received KShs.40,000 in two tranches, first 25 then 15k while she was in Uganda on business. She is a non-registered user. She arrived in Kenya before the 7 days expired ( period within which a non-registered user can withdraw cash) and was informed the money had been withdrawn within two days at 3 points - Nakumatt Lifestyle and in Naivasha on the 1st day and thirdly in Mombasa.
The amounts were withdrawn by a fraudster named Grace Mumbi Muriithi. This fraudster visited a safaricom dealer, swapped my cousin's sim card and registered her fraudulent name. My cousin has had the line for 5 years. When you log in the safaricom database for users, my cousin is the user of the line, and this fraudster Grace is the MPESA registered user.
Before you start, no, my cousin did not give anyone her PUK or PIN number and NO, she is not trying to defraud Safaricom. She has reported to the Safaricom office and of course was sent to the police to report the matter. She reported the same to Central Police Station. The police informed her that they have received similar cases of even larger amounts, KShs.50,000, 75,000 etc....but that Safaricom has not given them further facilities or support to investigate and the police do not know of any case that has been solved.
Dear MD, perhaps this sounds like a million other cases that you have heard.....my cousin is being shoved back and forth by safaricom customer care ...you have also received an email to this effect....We hope you will assist in having such fraudulent cases investigated. My little cousin has suffered irreparable harm and injury to her feelings....and her wallet! We do not understand how another party can swap a sim, register an MPESA account with a different name from the user name without Safaricom customer care agents knowing or picking it up.
We hope Safaricom solves this issue. We hope my little cousin is fully compensated by Safaricom...Whether it does or not....word has already began spreading out, at least to our family. We will use Postapay for the time being.....
------------------------------ *From:* Catherine Adeya <[email protected]> *To:* [email protected] *Cc:* KICTAnet ICT Policy Discussions <[email protected]> *Sent:* Mon, October 5, 2009 2:51:06 PM *Subject:* Re: [kictanet] Consumer Protection - Safaricom
Wamuyu,
I may be wrong but I think it is the way you borrow money from a bank and you have to pay interest or something like that. I think this service is sort of a loan.........................so I guess your issue is whether the Kshs 5 is too much but charging something is within their right ( I may get hollered at for this). Another case in point is even those market women who loan maybe 500 shs from the market 'loan sharks' and have to pay back an extra 50 shs at the end of the day when they return the money.
Anyway I am sure there will be more people on the list who can advice, I have a few clues on where to report but do not want to write so authoritatively.
And Alex....congratulations are in order!
Nyaki
------------------------------ *From:* Wamuyu Gatheru <[email protected]> *To:* [email protected] *Cc:* KICTAnet ICT Policy Discussions <[email protected]> *Sent:* Sun, October 4, 2009 3:50:35 PM *Subject:* [kictanet] Consumer Protection - Safaricom
Dear Listers,
Am a Consultant in Public Sector Governance who finds this list a most informative one ...a good example of how to dialogue for policy making.
I have a question. Where do I complain about Safaricom charging a Kshs 5 fee for their Kshs 50 credit advance service. Is this common in pricing? - For a company to charge a fee on a payment made to them?
regards, Wamuyu
_______________________________________________ kictanet mailing list [email protected] http://lists.kictanet.or.ke/mailman/listinfo/kictanet
This message was sent to: [email protected] Unsubscribe or change your options at http://lists.kictanet.or.ke/mailman/options/kictanet/dmuthoni%40gmail.com
-- Muthoni My Blog: http://rugongo.blogspot.com/ -------------------------------------------- Mahatma Gandhi once said:- First they ignore you, Then they laugh at you, Then they fight you, AND THEN YOU WIN!!!
I will determine the position tomorrow and keep you posted. Safcom has a whole department of risk, fraud, forensic etc....it has one of the best PI firms at its disposal. The fraudster is still using the sim card and when you try and call the number it just keeps on ringing....surely, by now, Safcom ought to have traced the fraudster since my little cousin's sim card is not in use, after the Fraudster replaced it! ________________________________ From: Dorcas Muthoni <[email protected]> To: melissa makokha <[email protected]> Cc: KICTAnet ICT Policy Discussions <[email protected]> Sent: Mon, October 5, 2009 10:56:33 PM Subject: Re: [kictanet] MPESA - Need for Consumer Protection (Attn:Safaricom) Well, someone also sent money to my number, i am not registered on M-PESA and was not allowed to withdraw it from the dealers because they said i was registered and could only change my SIM card etc at a Safaricom care centre... sadly, i have not had a chance to visit one. However, the sender of my money said they did receive a confirmation that the money had been received successively to a "Steve Ogolla". I called customer care and was informed that the money would be returned to the sender in 7 days if i failed to withdraw it. To date, its over 14 days since this transaction happened, the sender has not received back the money and i too cannot claim it. It may be "Steve" is already enjoyed the funds. It would be good that Safaricom investigates this case to safeguard abuse and protect consumers! On Mon, Oct 5, 2009 at 8:49 PM, melissa makokha <[email protected]> wrote: Dear Safaricom MD
My little cousin, an upright citizen working for African Alliance received KShs.40,000 in two tranches, first 25 then 15k while she was in Uganda on business. She is a non-registered user. She arrived in Kenya before the 7 days expired ( period within which a non-registered user can withdraw cash) and was informed the money had been withdrawn within two days at 3 points - Nakumatt Lifestyle and in Naivasha on the 1st day and thirdly in Mombasa.
The amounts were withdrawn by a fraudster named Grace Mumbi Muriithi. This fraudster visited a safaricom dealer, swapped my cousin's sim card and registered her fraudulent name. My cousin has had the line for 5 years. When you log in the safaricom database for users, my cousin is the user of the line, and this fraudster Grace is the MPESA registered user.
Before you start, no, my cousin did not give anyone her PUK or PIN number and NO, she is not trying to defraud Safaricom. She has reported to the Safaricom office and of course was sent to the police to report the matter. She reported the same to Central Police Station. The police informed her that they have received similar cases of even larger amounts, KShs.50,000, 75,000 etc....but that Safaricom has not given them further facilities or support to investigate and the police do not know of any case that has been solved.
Dear MD, perhaps this sounds like a million other cases that you have heard.....my cousin is being shoved back and forth by safaricom customer care ...you have also received an email to this effect....We hope you will assist in having such fraudulent cases investigated. My little cousin has suffered irreparable harm and injury to her feelings....and her wallet! We do not understand how another party can swap a sim, register an MPESA account with a different name from the user name without Safaricom customer care agents knowing or picking it up.
We hope Safaricom solves this issue. We hope my little cousin is fully compensated by Safaricom...Whether it does or not....word has already began spreading out, at least to our family. We will use Postapay for the time being.....
________________________________ From: Catherine Adeya <[email protected]>
To: [email protected] Cc: KICTAnet ICT Policy Discussions <[email protected]> Sent: Mon, October 5, 2009 2:51:06 PM Subject: Re: [kictanet] Consumer Protection - Safaricom
Wamuyu,
I may be wrong but I think it is the way you borrow money from a bank and you have to pay interest or something like that. I think this service is sort of a loan.........................so I guess your issue is whether the Kshs 5 is too much but charging something is within their right ( I may get hollered at for this). Another case in point is even those market women who loan maybe 500 shs from the market 'loan sharks' and have to pay back an extra 50 shs at the end of the day when they return the money.
Anyway I am sure there will be more people on the list who can advice, I have a few clues on where to report but do not want to write so authoritatively.
And Alex....congratulations are in order!
Nyaki
________________________________ From: Wamuyu Gatheru <[email protected]>
To: [email protected] Cc: KICTAnet ICT Policy Discussions <[email protected]> Sent: Sun, October 4, 2009 3:50:35 PM Subject: [kictanet] Consumer Protection - Safaricom
Dear Listers,
Am a Consultant in Public Sector Governance who finds this list a most informative one ...a good example of how to dialogue for policy making.
I have a question. Where do I complain about Safaricom charging a Kshs 5 fee for their Kshs 50 credit advance service. Is this common in pricing? - For a company to charge a fee on a payment made to them?
regards, Wamuyu
_______________________________________________
kictanet mailing list [email protected] http://lists.kictanet.or.ke/mailman/listinfo/kictanet
This message was sent to: [email protected] Unsubscribe or change your options at http://lists.kictanet.or.ke/mailman/options/kictanet/dmuthoni%40gmail.com
-- Muthoni My Blog: http://rugongo.blogspot.com/ -------------------------------------------- Mahatma Gandhi once said:- First they ignore you, Then they laugh at you, Then they fight you, AND THEN YOU WIN!!!
Well i empathise with Melissa and Fellow Kenyans who have had a misfortune with Mpesa, while i am confident that the issues will be resolved i would also like to point out that this is a complicated matter "Peculiar habits " in some cases, on christmas day i received some amount wrongfully just in time for the Celebration (I was actually shopping for Chicken) but as a good Kenyan i knew i brother would go hungry on this auspicous occassion and i promptly made a call to the Mpesa call centre and returned the money and i tell you the guy was amazed that i was returning money at such a time. What i am simply saying is that Mpesa is bigger than Safaricom, some of the problems are caused by Consumers and the agents whereas others are systemic, while transacting yesterday *i noticed a consumer getting personal with an agent for being asked to produce his ID*, to make it worse the guy wanted to deposit the money into someones number and the agent refused, that not withstanding, we must acknowledge the role the new service has played as we await a speedy resolution to Melissa's problem and many others who might be on the same boat, lets resolve the issue with some sobriety My thoughts On Mon, Oct 5, 2009 at 11:55 PM, melissa makokha <[email protected]> wrote:
I will determine the position tomorrow and keep you posted. Safcom has a whole department of risk, fraud, forensic etc....it has one of the best PI firms at its disposal. The fraudster is still using the sim card and when you try and call the number it just keeps on ringing....surely, by now, Safcom ought to have traced the fraudster since my little cousin's sim card is not in use, after the Fraudster replaced it!
------------------------------ *From:* Dorcas Muthoni <[email protected]> *To:* melissa makokha <[email protected]> *Cc:* KICTAnet ICT Policy Discussions <[email protected]> *Sent:* Mon, October 5, 2009 10:56:33 PM *Subject:* Re: [kictanet] MPESA - Need for Consumer Protection (Attn:Safaricom)
Well, someone also sent money to my number, i am not registered on M-PESA and was not allowed to withdraw it from the dealers because they said i was registered and could only change my SIM card etc at a Safaricom care centre... sadly, i have not had a chance to visit one.
However, the sender of my money said they did receive a confirmation that the money had been received successively to a "Steve Ogolla". I called customer care and was informed that the money would be returned to the sender in 7 days if i failed to withdraw it. To date, its over 14 days since this transaction happened, the sender has not received back the money and i too cannot claim it. It may be "Steve" is already enjoyed the funds.
It would be good that Safaricom investigates this case to safeguard abuse and protect consumers!
On Mon, Oct 5, 2009 at 8:49 PM, melissa makokha <[email protected]>wrote:
Dear Safaricom MD
My little cousin, an upright citizen working for African Alliance received KShs.40,000 in two tranches, first 25 then 15k while she was in Uganda on business. She is a non-registered user. She arrived in Kenya before the 7 days expired ( period within which a non-registered user can withdraw cash) and was informed the money had been withdrawn within two days at 3 points - Nakumatt Lifestyle and in Naivasha on the 1st day and thirdly in Mombasa.
The amounts were withdrawn by a fraudster named Grace Mumbi Muriithi. This fraudster visited a safaricom dealer, swapped my cousin's sim card and registered her fraudulent name. My cousin has had the line for 5 years. When you log in the safaricom database for users, my cousin is the user of the line, and this fraudster Grace is the MPESA registered user.
Before you start, no, my cousin did not give anyone her PUK or PIN number and NO, she is not trying to defraud Safaricom. She has reported to the Safaricom office and of course was sent to the police to report the matter. She reported the same to Central Police Station. The police informed her that they have received similar cases of even larger amounts, KShs.50,000, 75,000 etc....but that Safaricom has not given them further facilities or support to investigate and the police do not know of any case that has been solved.
Dear MD, perhaps this sounds like a million other cases that you have heard.....my cousin is being shoved back and forth by safaricom customer care ...you have also received an email to this effect....We hope you will assist in having such fraudulent cases investigated. My little cousin has suffered irreparable harm and injury to her feelings....and her wallet! We do not understand how another party can swap a sim, register an MPESA account with a different name from the user name without Safaricom customer care agents knowing or picking it up.
We hope Safaricom solves this issue. We hope my little cousin is fully compensated by Safaricom...Whether it does or not....word has already began spreading out, at least to our family. We will use Postapay for the time being.....
------------------------------ *From:* Catherine Adeya <[email protected]> *To:* [email protected] *Cc:* KICTAnet ICT Policy Discussions <[email protected]> *Sent:* Mon, October 5, 2009 2:51:06 PM *Subject:* Re: [kictanet] Consumer Protection - Safaricom
Wamuyu,
I may be wrong but I think it is the way you borrow money from a bank and you have to pay interest or something like that. I think this service is sort of a loan.........................so I guess your issue is whether the Kshs 5 is too much but charging something is within their right ( I may get hollered at for this). Another case in point is even those market women who loan maybe 500 shs from the market 'loan sharks' and have to pay back an extra 50 shs at the end of the day when they return the money.
Anyway I am sure there will be more people on the list who can advice, I have a few clues on where to report but do not want to write so authoritatively.
And Alex....congratulations are in order!
Nyaki
------------------------------ *From:* Wamuyu Gatheru <[email protected]> *To:* [email protected] *Cc:* KICTAnet ICT Policy Discussions <[email protected]> *Sent:* Sun, October 4, 2009 3:50:35 PM *Subject:* [kictanet] Consumer Protection - Safaricom
Dear Listers,
Am a Consultant in Public Sector Governance who finds this list a most informative one ...a good example of how to dialogue for policy making.
I have a question. Where do I complain about Safaricom charging a Kshs 5 fee for their Kshs 50 credit advance service. Is this common in pricing? - For a company to charge a fee on a payment made to them?
regards, Wamuyu
_______________________________________________ kictanet mailing list [email protected] http://lists.kictanet.or.ke/mailman/listinfo/kictanet
This message was sent to: [email protected] Unsubscribe or change your options at http://lists.kictanet.or.ke/mailman/options/kictanet/dmuthoni%40gmail.com
-- Muthoni
My Blog: http://rugongo.blogspot.com/ -------------------------------------------- Mahatma Gandhi once said:-
First they ignore you, Then they laugh at you, Then they fight you, AND THEN YOU WIN!!!
_______________________________________________ kictanet mailing list [email protected] http://lists.kictanet.or.ke/mailman/listinfo/kictanet
This message was sent to: [email protected] Unsubscribe or change your options at http://lists.kictanet.or.ke/mailman/options/kictanet/otieno.barrack%40gmail....
-- Barrack O. Otieno Administrative Manager Afriregister Ltd (Ke) P.o.Box 21682 Nairobi 00100 Tel: +254721325277 +254733206359 +254202498789 Riara Road, Bamboo Lane www.afriregister.com ICANN accredited registrar.
Thanks to all who have posted their comments on this issue. I just received correspondence from the very top level management of Safaricom Ltd who confirmed that they are treating this matter with the utmost concern and urgency that it deserves. We hope such fraudsters are caught and that this is seen as a challenge to improve our electronic transaction and payment gateway systems in Kenya. Am sure Safaricom will handle the matter and try to solve the problem soonest. Thanks to everybody who read. Melissa Nanjaya Makokha ________________________________ From: Barrack Otieno <[email protected]> To: melissa makokha <[email protected]> Cc: KICTAnet ICT Policy Discussions <[email protected]> Sent: Tue, October 6, 2009 7:19:18 AM Subject: Re: [kictanet] MPESA - Need for Consumer Protection (Attn:Safaricom) Well i empathise with Melissa and Fellow Kenyans who have had a misfortune with Mpesa, while i am confident that the issues will be resolved i would also like to point out that this is a complicated matter "Peculiar habits " in some cases, on christmas day i received some amount wrongfully just in time for the Celebration (I was actually shopping for Chicken) but as a good Kenyan i knew i brother would go hungry on this auspicous occassion and i promptly made a call to the Mpesa call centre and returned the money and i tell you the guy was amazed that i was returning money at such a time. What i am simply saying is that Mpesa is bigger than Safaricom, some of the problems are caused by Consumers and the agents whereas others are systemic, while transacting yesterday i noticed a consumer getting personal with an agent for being asked to produce his ID, to make it worse the guy wanted to deposit the money into someones number and the agent refused, that not withstanding, we must acknowledge the role the new service has played as we await a speedy resolution to Melissa's problem and many others who might be on the same boat, lets resolve the issue with some sobriety My thoughts On Mon, Oct 5, 2009 at 11:55 PM, melissa makokha <[email protected]> wrote: I will determine the position tomorrow and keep you posted. Safcom has a whole department of risk, fraud, forensic etc....it has one of the best PI firms at its disposal. The fraudster is still using the sim card and when you try and call the number it just keeps on ringing....surely, by now, Safcom ought to have traced the fraudster since my little cousin's sim card is not in use, after the Fraudster replaced it!
________________________________ From: Dorcas Muthoni <[email protected]>
To: melissa makokha <[email protected]>
Cc: KICTAnet ICT Policy Discussions <[email protected]> Sent: Mon, October 5, 2009 10:56:33 PM
Subject: Re: [kictanet] MPESA - Need for Consumer Protection (Attn:Safaricom)
Well, someone also sent money to my number, i am not registered on M-PESA and was not allowed to withdraw it from the dealers because they said i was registered and could only change my SIM card etc at a Safaricom care centre... sadly, i have not had a chance to visit one.
However, the sender of my money said they did receive a confirmation that the money had been received successively to a "Steve Ogolla". I called customer care and was informed that the money would be returned to the sender in 7 days if i failed to withdraw it. To date, its over 14 days since this transaction happened, the sender has not received back the money and i too cannot claim it. It may be "Steve" is already enjoyed the funds.
It would be good that Safaricom investigates this case to safeguard abuse and protect consumers!
On Mon, Oct 5, 2009 at 8:49 PM, melissa makokha <[email protected]> wrote:
Dear Safaricom MD
My little cousin, an upright citizen working for African Alliance received KShs.40,000 in two tranches, first 25 then 15k while she was in Uganda on business. She is a non-registered user. She arrived in Kenya before the 7 days expired ( period within which a non-registered user can withdraw cash) and was informed the money had been withdrawn within two days at 3 points - Nakumatt Lifestyle and in Naivasha on the 1st day and thirdly in Mombasa.
The amounts were withdrawn by a fraudster named Grace Mumbi Muriithi. This fraudster visited a safaricom dealer, swapped my cousin's sim card and registered her fraudulent name. My cousin has had the line for 5 years. When you log in the safaricom database for users, my cousin is the user of the line, and this fraudster Grace is the MPESA registered user.
Before you start, no, my cousin did not give anyone her PUK or PIN number and NO, she is not trying to defraud Safaricom. She has reported to the Safaricom office and of course was sent to the police to report the matter. She reported the same to Central Police Station. The police informed her that they have received similar cases of even larger amounts, KShs.50,000, 75,000 etc....but that Safaricom has not given them further facilities or support to investigate and the police do not know of any case that has been solved.
Dear MD, perhaps this sounds like a million other cases that you have heard.....my cousin is being shoved back and forth by safaricom customer care ...you have also received an email to this effect....We hope you will assist in having such fraudulent cases investigated. My little cousin has suffered irreparable harm and injury to her feelings....and her wallet! We do not understand how another party can swap a sim, register an MPESA account with a different name from the user name without Safaricom customer care agents knowing or picking it up.
We hope Safaricom solves this issue. We hope my little cousin is fully compensated by Safaricom...Whether it does or not....word has already began spreading out, at least to our family. We will use Postapay for the time being.....
From: Catherine Adeya <[email protected]>
To: [email protected] Cc: KICTAnet ICT Policy Discussions <[email protected]> Sent: Mon, October 5, 2009 2:51:06 PM Subject: Re: [kictanet] Consumer Protection - Safaricom
Wamuyu,
I may be wrong but I think it is the way you borrow money from a bank and you have to pay interest or something like that. I think this service is sort of a loan.........................so I guess your issue is whether the Kshs 5 is too much but charging something is within their right ( I may get hollered at for this). Another case in point is even those market women who loan maybe 500 shs from the market 'loan sharks' and have to pay back an extra 50 shs at the end of the day when they return the money.
Anyway I am sure there will be more people on the list who can advice, I have a few clues on where to report but do not want to write so authoritatively.
And Alex....congratulations are in order!
Nyaki
From: Wamuyu Gatheru <[email protected]>
To: [email protected] Cc: KICTAnet ICT Policy Discussions <[email protected]> Sent: Sun, October 4, 2009 3:50:35 PM Subject: [kictanet] Consumer Protection - Safaricom
Dear Listers,
Am a Consultant in Public Sector Governance who finds this list a most informative one ...a good example of how to dialogue for policy making.
I have a question. Where do I complain about Safaricom charging a Kshs 5 fee for their Kshs 50 credit advance service. Is this common in pricing? - For a company to charge a fee on a payment made to them?
regards, Wamuyu
_______________________________________________
kictanet mailing list [email protected] http://lists.kictanet.or.ke/mailman/listinfo/kictanet
This message was sent to: [email protected] Unsubscribe or change your options at http://lists.kictanet.or.ke/mailman/options/kictanet/dmuthoni%40gmail.com
-- Muthoni
My Blog: http://rugongo.blogspot.com/ --------------------------------------------
Mahatma Gandhi once said:-
First they ignore you, Then they laugh at you, Then they fight you, AND THEN YOU WIN!!!
_______________________________________________
kictanet mailing list [email protected] http://lists.kictanet.or.ke/mailman/listinfo/kictanet
This message was sent to: [email protected] Unsubscribe or change your options at http://lists.kictanet.or.ke/mailman/options/kictanet/otieno.barrack%40gmail....
-- Barrack O. Otieno Administrative Manager Afriregister Ltd (Ke) P.o.Box 21682 Nairobi 00100 Tel: +254721325277 +254733206359 +254202498789 Riara Road, Bamboo Lane www.afriregister.com ICANN accredited registrar.
These cases are increasing by the day...sounding quite scary! I'm a proxy user of MPESA and wonder if I should continue with this service given the dead silence from Safaricom on all these cases? Edith ________________________________ From: [email protected] [[email protected]] On Behalf Of Dorcas Muthoni [[email protected]] Sent: 05 October 2009 22:56 To: Edith Adera Cc: KICTAnet ICT Policy Discussions Subject: Re: [kictanet] MPESA - Need for Consumer Protection (Attn:Safaricom) Well, someone also sent money to my number, i am not registered on M-PESA and was not allowed to withdraw it from the dealers because they said i was registered and could only change my SIM card etc at a Safaricom care centre... sadly, i have not had a chance to visit one. However, the sender of my money said they did receive a confirmation that the money had been received successively to a "Steve Ogolla". I called customer care and was informed that the money would be returned to the sender in 7 days if i failed to withdraw it. To date, its over 14 days since this transaction happened, the sender has not received back the money and i too cannot claim it. It may be "Steve" is already enjoyed the funds. It would be good that Safaricom investigates this case to safeguard abuse and protect consumers! On Mon, Oct 5, 2009 at 8:49 PM, melissa makokha <[email protected]<mailto:[email protected]>> wrote: Dear Safaricom MD My little cousin, an upright citizen working for African Alliance received KShs.40,000 in two tranches, first 25 then 15k while she was in Uganda on business. She is a non-registered user. She arrived in Kenya before the 7 days expired ( period within which a non-registered user can withdraw cash) and was informed the money had been withdrawn within two days at 3 points - Nakumatt Lifestyle and in Naivasha on the 1st day and thirdly in Mombasa. The amounts were withdrawn by a fraudster named Grace Mumbi Muriithi. This fraudster visited a safaricom dealer, swapped my cousin's sim card and registered her fraudulent name. My cousin has had the line for 5 years. When you log in the safaricom database for users, my cousin is the user of the line, and this fraudster Grace is the MPESA registered user. Before you start, no, my cousin did not give anyone her PUK or PIN number and NO, she is not trying to defraud Safaricom. She has reported to the Safaricom office and of course was sent to the police to report the matter. She reported the same to Central Police Station. The police informed her that they have received similar cases of even larger amounts, KShs.50,000, 75,000 etc....but that Safaricom has not given them further facilities or support to investigate and the police do not know of any case that has been solved. Dear MD, perhaps this sounds like a million other cases that you have heard.....my cousin is being shoved back and forth by safaricom customer care ...you have also received an email to this effect....We hope you will assist in having such fraudulent cases investigated. My little cousin has suffered irreparable harm and injury to her feelings....and her wallet! We do not understand how another party can swap a sim, register an MPESA account with a different name from the user name without Safaricom customer care agents knowing or picking it up. We hope Safaricom solves this issue. We hope my little cousin is fully compensated by Safaricom...Whether it does or not....word has already began spreading out, at least to our family. We will use Postapay for the time being..... ________________________________ From: Catherine Adeya <[email protected]<mailto:[email protected]>> To: [email protected]<mailto:[email protected]> Cc: KICTAnet ICT Policy Discussions <[email protected]<mailto:[email protected]>> Sent: Mon, October 5, 2009 2:51:06 PM Subject: Re: [kictanet] Consumer Protection - Safaricom Wamuyu, I may be wrong but I think it is the way you borrow money from a bank and you have to pay interest or something like that. I think this service is sort of a loan.........................so I guess your issue is whether the Kshs 5 is too much but charging something is within their right ( I may get hollered at for this). Another case in point is even those market women who loan maybe 500 shs from the market 'loan sharks' and have to pay back an extra 50 shs at the end of the day when they return the money. Anyway I am sure there will be more people on the list who can advice, I have a few clues on where to report but do not want to write so authoritatively. And Alex....congratulations are in order! Nyaki ________________________________ From: Wamuyu Gatheru <[email protected]<mailto:[email protected]>> To: [email protected]<mailto:[email protected]> Cc: KICTAnet ICT Policy Discussions <[email protected]<mailto:[email protected]>> Sent: Sun, October 4, 2009 3:50:35 PM Subject: [kictanet] Consumer Protection - Safaricom Dear Listers, Am a Consultant in Public Sector Governance who finds this list a most informative one ...a good example of how to dialogue for policy making. I have a question. Where do I complain about Safaricom charging a Kshs 5 fee for their Kshs 50 credit advance service. Is this common in pricing? - For a company to charge a fee on a payment made to them? regards, Wamuyu _______________________________________________ kictanet mailing list [email protected]<mailto:[email protected]> http://lists.kictanet.or.ke/mailman/listinfo/kictanet This message was sent to: [email protected]<mailto:[email protected]> Unsubscribe or change your options at http://lists.kictanet.or.ke/mailman/options/kictanet/dmuthoni%40gmail.com -- Muthoni My Blog: http://rugongo.blogspot.com/ -------------------------------------------- Mahatma Gandhi once said:- First they ignore you, Then they laugh at you, Then they fight you, AND THEN YOU WIN!!!
Hi Edith. They are actually helpful with investigating on this and my cousin's case is being investigated. They are actually taking steps to investigate each case on its own merit. Melissa ________________________________ From: Edith Adera <[email protected]> To: [email protected] Cc: KICTAnet ICT Policy Discussions <[email protected]> Sent: Wed, October 7, 2009 12:53:34 AM Subject: Re: [kictanet] MPESA - Need for Consumer Protection (Attn:Safaricom) These cases are increasing by the day...sounding quite scary! I'm a proxy user of MPESA and wonder if I should continue with this service given the dead silence from Safaricom on all these cases? Edith ________________________________ From: [email protected] [[email protected]] On Behalf Of Dorcas Muthoni [[email protected]] Sent: 05 October 2009 22:56 To: Edith Adera Cc: KICTAnet ICT Policy Discussions Subject: Re: [kictanet] MPESA - Need for Consumer Protection (Attn:Safaricom) Well, someone also sent money to my number, i am not registered on M-PESA and was not allowed to withdraw it from the dealers because they said i was registered and could only change my SIM card etc at a Safaricom care centre... sadly, i have not had a chance to visit one. However, the sender of my money said they did receive a confirmation that the money had been received successively to a "Steve Ogolla". I called customer care and was informed that the money would be returned to the sender in 7 days if i failed to withdraw it. To date, its over 14 days since this transaction happened, the sender has not received back the money and i too cannot claim it. It may be "Steve" is already enjoyed the funds. It would be good that Safaricom investigates this case to safeguard abuse and protect consumers! On Mon, Oct 5, 2009 at 8:49 PM, melissa makokha <[email protected]> wrote: Dear Safaricom MD
My little cousin, an upright citizen working for African Alliance received KShs.40,000 in two tranches, first 25 then 15k while she was in Uganda on business. She is a non-registered user. She arrived in Kenya before the 7 days expired ( period within which a non-registered user can withdraw cash) and was informed the money had been withdrawn within two days at 3 points - Nakumatt Lifestyle and in Naivasha on the 1st day and thirdly in Mombasa.
The amounts were withdrawn by a fraudster named Grace Mumbi Muriithi. This fraudster visited a safaricom dealer, swapped my cousin's sim card and registered her fraudulent name. My cousin has had the line for 5 years. When you log in the safaricom database for users, my cousin is the user of the line, and this fraudster Grace is the MPESA registered user.
Before you start, no, my cousin did not give anyone her PUK or PIN number and NO, she is not trying to defraud Safaricom. She has reported to the Safaricom office and of course was sent to the police to report the matter. She reported the same to Central Police Station. The police informed her that they have received similar cases of even larger amounts, KShs.50,000, 75,000 etc....but that Safaricom has not given them further facilities or support to investigate and the police do not know of any case that has been solved.
Dear MD, perhaps this sounds like a million other cases that you have heard.....my cousin is being shoved back and forth by safaricom customer care ...you have also received an email to this effect....We hope you will assist in having such fraudulent cases investigated. My little cousin has suffered irreparable harm and injury to her feelings....and her wallet! We do not understand how another party can swap a sim, register an MPESA account with a different name from the user name without Safaricom customer care agents knowing or picking it up.
We hope Safaricom solves this issue. We hope my little cousin is fully compensated by Safaricom...Whether it does or not....word has already began spreading out, at least to our family. We will use Postapay for the time being.....
________________________________ From: Catherine Adeya <[email protected]>
To: >[email protected] Cc: KICTAnet ICT Policy Discussions <[email protected]> Sent: Mon, October 5, 2009 2:51:06 PM Subject: Re: [kictanet] Consumer Protection - Safaricom
Wamuyu,
I may be wrong but I think it is the way you borrow money from a bank and you have to pay interest or something like that. I think this service is sort of a loan.........................so I guess your issue is whether the Kshs 5 is too much but charging something is within their right ( I may get hollered at for this). Another case in point is even those market women who loan maybe 500 shs from the market 'loan sharks' and have to pay back an extra 50 shs at the end of the day when they return the money.
Anyway I am sure there will be more people on the list who can advice, I have a few clues on where to report but do not want to write so authoritatively.
And Alex....congratulations are in order!
Nyaki
________________________________ From: Wamuyu Gatheru <[email protected]>
To: >[email protected] Cc: KICTAnet ICT Policy Discussions <[email protected]> Sent: Sun, October 4, 2009 3:50:35 PM Subject: [kictanet] Consumer Protection - Safaricom
Dear Listers,
Am a Consultant in Public Sector Governance who finds this list a most informative one ...a good example of how to dialogue for policy making.
I have a question. Where do I complain about Safaricom charging a Kshs 5 fee for their Kshs 50 credit advance service. Is this common in pricing? - For a company to charge a fee on a payment made to them?
regards, Wamuyu
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-- Muthoni My Blog: http://rugongo.blogspot.com/ -------------------------------------------- Mahatma Gandhi once said:- First they ignore you, Then they laugh at you, Then they fight you, AND THEN YOU WIN!!!
Further to my previous correspondence on this matter, I am happy to report that the fraudster was arrested. I sure hope he is prosecuted (by the police) "ndio iwe funzo kwa wengine wenye tabia kama hiyo." A big hand to Mr Joseph and his team (as relates to this issue) for putting this matter to bed in unprecedented speed. My little cousin is exhilarated. Many thanks. Melissa Nanjaya Makokha ________________________________ From: Dorcas Muthoni <[email protected]> To: melissa makokha <[email protected]> Cc: KICTAnet ICT Policy Discussions <[email protected]> Sent: Mon, October 5, 2009 10:56:33 PM Subject: Re: [kictanet] MPESA - Need for Consumer Protection (Attn:Safaricom) Well, someone also sent money to my number, i am not registered on M-PESA and was not allowed to withdraw it from the dealers because they said i was registered and could only change my SIM card etc at a Safaricom care centre... sadly, i have not had a chance to visit one. However, the sender of my money said they did receive a confirmation that the money had been received successively to a "Steve Ogolla". I called customer care and was informed that the money would be returned to the sender in 7 days if i failed to withdraw it. To date, its over 14 days since this transaction happened, the sender has not received back the money and i too cannot claim it. It may be "Steve" is already enjoyed the funds. It would be good that Safaricom investigates this case to safeguard abuse and protect consumers! On Mon, Oct 5, 2009 at 8:49 PM, melissa makokha <[email protected]> wrote: Dear Safaricom MD
My little cousin, an upright citizen working for African Alliance received KShs.40,000 in two tranches, first 25 then 15k while she was in Uganda on business. She is a non-registered user. She arrived in Kenya before the 7 days expired ( period within which a non-registered user can withdraw cash) and was informed the money had been withdrawn within two days at 3 points - Nakumatt Lifestyle and in Naivasha on the 1st day and thirdly in Mombasa.
The amounts were withdrawn by a fraudster named Grace Mumbi Muriithi. This fraudster visited a safaricom dealer, swapped my cousin's sim card and registered her fraudulent name. My cousin has had the line for 5 years. When you log in the safaricom database for users, my cousin is the user of the line, and this fraudster Grace is the MPESA registered user.
Before you start, no, my cousin did not give anyone her PUK or PIN number and NO, she is not trying to defraud Safaricom. She has reported to the Safaricom office and of course was sent to the police to report the matter. She reported the same to Central Police Station. The police informed her that they have received similar cases of even larger amounts, KShs.50,000, 75,000 etc....but that Safaricom has not given them further facilities or support to investigate and the police do not know of any case that has been solved.
Dear MD, perhaps this sounds like a million other cases that you have heard.....my cousin is being shoved back and forth by safaricom customer care ...you have also received an email to this effect....We hope you will assist in having such fraudulent cases investigated. My little cousin has suffered irreparable harm and injury to her feelings....and her wallet! We do not understand how another party can swap a sim, register an MPESA account with a different name from the user name without Safaricom customer care agents knowing or picking it up.
We hope Safaricom solves this issue. We hope my little cousin is fully compensated by Safaricom...Whether it does or not....word has already began spreading out, at least to our family. We will use Postapay for the time being.....
________________________________ From: Catherine Adeya <[email protected]>
To: [email protected] Cc: KICTAnet ICT Policy Discussions <[email protected]> Sent: Mon, October 5, 2009 2:51:06 PM Subject: Re: [kictanet] Consumer Protection - Safaricom
Wamuyu,
I may be wrong but I think it is the way you borrow money from a bank and you have to pay interest or something like that. I think this service is sort of a loan.........................so I guess your issue is whether the Kshs 5 is too much but charging something is within their right ( I may get hollered at for this). Another case in point is even those market women who loan maybe 500 shs from the market 'loan sharks' and have to pay back an extra 50 shs at the end of the day when they return the money.
Anyway I am sure there will be more people on the list who can advice, I have a few clues on where to report but do not want to write so authoritatively.
And Alex....congratulations are in order!
Nyaki
________________________________ From: Wamuyu Gatheru <[email protected]>
To: [email protected] Cc: KICTAnet ICT Policy Discussions <[email protected]> Sent: Sun, October 4, 2009 3:50:35 PM Subject: [kictanet] Consumer Protection - Safaricom
Dear Listers,
Am a Consultant in Public Sector Governance who finds this list a most informative one ...a good example of how to dialogue for policy making.
I have a question. Where do I complain about Safaricom charging a Kshs 5 fee for their Kshs 50 credit advance service. Is this common in pricing? - For a company to charge a fee on a payment made to them?
regards, Wamuyu
_______________________________________________
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-- Muthoni My Blog: http://rugongo.blogspot.com/ -------------------------------------------- Mahatma Gandhi once said:- First they ignore you, Then they laugh at you, Then they fight you, AND THEN YOU WIN!!!
Melissa, Nice to know. But better still, in order to provide a certain level of Assurance that future and similar exploits are minimized, it would be better that corporates offering sensitive/critical public services be compelled by legislation/regulation to perform external and regular IS audits of their Business Processes. Allow me to wear my other hat, J.Walubengo, CISA. www.isaca.org Pro-claimer:(opposite of a disclaimer?) The views expressed are both personal and a reflection of the ISACA-Kenya organisation that I am affiliated with :-) J. Walubengo, CISA www.isaca.org (just speaking --- On Wed, 10/14/09, melissa makokha <[email protected]> wrote: From: melissa makokha <[email protected]> Subject: Re: [kictanet] MPESA - Need for Consumer Protection (Attn:Safaricom) To: [email protected] Cc: "KICTAnet ICT Policy Discussions" <[email protected]> Date: Wednesday, October 14, 2009, 11:06 AM Further to my previous correspondence on this matter, I am happy to report that the fraudster was arrested. I sure hope he is prosecuted (by the police) "ndio iwe funzo kwa wengine wenye tabia kama hiyo." A big hand to Mr Joseph and his team (as relates to this issue) for putting this matter to bed in unprecedented speed. My little cousin is exhilarated. Many thanks. Melissa Nanjaya Makokha From: Dorcas Muthoni <[email protected]> To: melissa makokha <[email protected]> Cc: KICTAnet ICT Policy Discussions <[email protected]> Sent: Mon, October 5, 2009 10:56:33 PM Subject: Re: [kictanet] MPESA - Need for Consumer Protection (Attn:Safaricom) Well, someone also sent money to my number, i am not registered on M-PESA and was not allowed to withdraw it from the dealers because they said i was registered and could only change my SIM card etc at a Safaricom care centre... sadly, i have not had a chance to visit one. However, the sender of my money said they did receive a confirmation that the money had been received successively to a "Steve Ogolla". I called customer care and was informed that the money would be returned to the sender in 7 days if i failed to withdraw it. To date, its over 14 days since this transaction happened, the sender has not received back the money and i too cannot claim it. It may be "Steve" is already enjoyed the funds. It would be good that Safaricom investigates this case to safeguard abuse and protect consumers! On Mon, Oct 5, 2009 at 8:49 PM, melissa makokha <[email protected]> wrote: Dear Safaricom MD My little cousin, an upright citizen working for African Alliance received KShs.40,000 in two tranches, first 25 then 15k while she was in Uganda on business. She is a non-registered user. She arrived in Kenya before the 7 days expired ( period within which a non-registered user can withdraw cash) and was informed the money had been withdrawn within two days at 3 points - Nakumatt Lifestyle and in Naivasha on the 1st day and thirdly in Mombasa. The amounts were withdrawn by a fraudster named Grace Mumbi Muriithi. This fraudster visited a safaricom dealer, swapped my cousin's sim card and registered her fraudulent name. My cousin has had the line for 5 years. When you log in the safaricom database for users, my cousin is the user of the line, and this fraudster Grace is the MPESA registered user. Before you start, no, my cousin did not give anyone her PUK or PIN number and NO, she is not trying to defraud Safaricom. She has reported to the Safaricom office and of course was sent to the police to report the matter. She reported the same to Central Police Station. The police informed her that they have received similar cases of even larger amounts, KShs.50,000, 75,000 etc....but that Safaricom has not given them further facilities or support to investigate and the police do not know of any case that has been solved. Dear MD, perhaps this sounds like a million other cases that you have heard.....my cousin is being shoved back and forth by safaricom customer care ...you have also received an email to this effect....We hope you will assist in having such fraudulent cases investigated. My little cousin has suffered irreparable harm and injury to her feelings....and her wallet! We do not understand how another party can swap a sim, register an MPESA account with a different name from the user name without Safaricom customer care agents knowing or picking it up. We hope Safaricom solves this issue. We hope my little cousin is fully compensated by Safaricom...Whether it does or not....word has already began spreading out, at least to our family. We will use Postapay for the time being..... From: Catherine Adeya <[email protected]> To: [email protected] Cc: KICTAnet ICT Policy Discussions <[email protected]> Sent: Mon, October 5, 2009 2:51:06 PM Subject: Re: [kictanet] Consumer Protection - Safaricom Wamuyu, I may be wrong but I think it is the way you borrow money from a bank and you have to pay interest or something like that. I think this service is sort of a loan.........................so I guess your issue is whether the Kshs 5 is too much but charging something is within their right ( I may get hollered at for this). Another case in point is even those market women who loan maybe 500 shs from the market 'loan sharks' and have to pay back an extra 50 shs at the end of the day when they return the money. Anyway I am sure there will be more people on the list who can advice, I have a few clues on where to report but do not want to write so authoritatively. And Alex....congratulations are in order! Nyaki From: Wamuyu Gatheru <[email protected]> To: [email protected] Cc: KICTAnet ICT Policy Discussions <[email protected]> Sent: Sun, October 4, 2009 3:50:35 PM Subject: [kictanet] Consumer Protection - Safaricom Dear Listers, Am a Consultant in Public Sector Governance who finds this list a most informative one ...a good example of how to dialogue for policy making. I have a question. Where do I complain about Safaricom charging a Kshs 5 fee for their Kshs 50 credit advance service. Is this common in pricing? - For a company to charge a fee on a payment made to them? regards, Wamuyu _______________________________________________ kictanet mailing list [email protected] http://lists.kictanet.or.ke/mailman/listinfo/kictanet This message was sent to: [email protected] Unsubscribe or change your options at http://lists.kictanet.or.ke/mailman/options/kictanet/dmuthoni%40gmail.com -- Muthoni My Blog: http://rugongo.blogspot.com/ -------------------------------------------- Mahatma Gandhi once said:- First they ignore you, Then they laugh at you, Then they fight you, AND THEN YOU WIN!!! -----Inline Attachment Follows----- _______________________________________________ kictanet mailing list [email protected] http://lists.kictanet.or.ke/mailman/listinfo/kictanet This message was sent to: [email protected] Unsubscribe or change your options at http://lists.kictanet.or.ke/mailman/options/kictanet/jwalu%40yahoo.com
Nyaki, Thanks for response. The difference is that a bank loan is usually obtained to buy goods or services from another enterprise. A bank loan is normally repaid over a long period of time. The Safaricom credit is for Safaricom airtime and usually repaid within minutes (50shs is really an emergency provision). It feels more like a dishonest way of charging more. Alex has taken it up within the discussions on regulations. regards, Wamuyu ________________________________ From: Catherine Adeya <[email protected]> To: Wamuyu Gatheru <[email protected]> Cc: KICTAnet ICT Policy Discussions <[email protected]> Sent: Monday, 5 October, 2009 14:51:06 Subject: Re: [kictanet] Consumer Protection - Safaricom Wamuyu, I may be wrong but I think it is the way you borrow money from a bank and you have to pay interest or something like that. I think this service is sort of a loan.........................so I guess your issue is whether the Kshs 5 is too much but charging something is within their right ( I may get hollered at for this). Another case in point is even those market women who loan maybe 500 shs from the market 'loan sharks' and have to pay back an extra 50 shs at the end of the day when they return the money. Anyway I am sure there will be more people on the list who can advice, I have a few clues on where to report but do not want to write so authoritatively. And Alex....congratulations are in order! Nyaki ________________________________ From: Wamuyu Gatheru <[email protected]> To: [email protected] Cc: KICTAnet ICT Policy Discussions <[email protected]> Sent: Sun, October 4, 2009 3:50:35 PM Subject: [kictanet] Consumer Protection - Safaricom Dear Listers, Am a Consultant in Public Sector Governance who finds this list a most informative one ...a good example of how to dialogue for policy making. I have a question. Where do I complain about Safaricom charging a Kshs 5 fee for their Kshs 50 credit advance service. Is this common in pricing? - For a company to charge a fee on a payment made to them? regards, Wamuyu
It was a shot huh! Couldn't find a better analogy though I knew what I was thinking. N ________________________________ From: Wamuyu Gatheru <[email protected]> To: Catherine Adeya <[email protected]> Cc: KICTAnet ICT Policy Discussions <[email protected]> Sent: Tue, October 6, 2009 8:01:21 AM Subject: Re: [kictanet] Consumer Protection - Safaricom Nyaki, Thanks for response. The difference is that a bank loan is usually obtained to buy goods or services from another enterprise. A bank loan is normally repaid over a long period of time. The Safaricom credit is for Safaricom airtime and usually repaid within minutes (50shs is really an emergency provision). It feels more like a dishonest way of charging more. Alex has taken it up within the discussions on regulations. regards, Wamuyu ________________________________ From: Catherine Adeya <[email protected]> To: Wamuyu Gatheru <[email protected]> Cc: KICTAnet ICT Policy Discussions <[email protected]> Sent: Monday, 5 October, 2009 14:51:06 Subject: Re: [kictanet] Consumer Protection - Safaricom Wamuyu, I may be wrong but I think it is the way you borrow money from a bank and you have to pay interest or something like that. I think this service is sort of a loan.........................so I guess your issue is whether the Kshs 5 is too much but charging something is within their right ( I may get hollered at for this). Another case in point is even those market women who loan maybe 500 shs from the market 'loan sharks' and have to pay back an extra 50 shs at the end of the day when they return the money. Anyway I am sure there will be more people on the list who can advice, I have a few clues on where to report but do not want to write so authoritatively. And Alex....congratulations are in order! Nyaki ________________________________ From: Wamuyu Gatheru <[email protected]> To: [email protected] Cc: KICTAnet ICT Policy Discussions <[email protected]> Sent: Sun, October 4, 2009 3:50:35 PM Subject: [kictanet] Consumer Protection - Safaricom Dear Listers, Am a Consultant in Public Sector Governance who finds this list a most informative one ...a good example of how to dialogue for policy making. I have a question. Where do I complain about Safaricom charging a Kshs 5 fee for their Kshs 50 credit advance service. Is this common in pricing? - For a company to charge a fee on a payment made to them? regards, Wamuyu
Wamuyu, Very interesting Consumer issue you bring up. It brings to mind when Zain started off as KenCell they would charge you for topping up! remember the 40bob that you would have to part with when you load a Kes 300 voucher? That small problem was corrected by the market! It appears this "loan" facility as Nyaki puts it may be corrected by competition. Once another provider offers something similar at no Charge then you will see that Charge disappear! However I think a your question needs an answer that I would love to hear.... where does one really complain for this type of customer related issue.... SammyG. On Sun, Oct 4, 2009 at 3:50 PM, Wamuyu Gatheru <[email protected]>wrote:
Dear Listers,
Am a Consultant in Public Sector Governance who finds this list a most informative one ...a good example of how to dialogue for policy making.
I have a question. Where do I complain about Safaricom charging a Kshs 5 fee for their Kshs 50 credit advance service. Is this common in pricing? - For a company to charge a fee on a payment made to them?
regards, Wamuyu
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Wamuyu et al I've been reading this email trail and I too am surprised that we don't have anyone from the government making any comments. From the CCK, Ministry of Information, CBK nor or esteem lawyers. Last time I checked there was a division in the CCK that was created for consumer protect the interests of consumers of communications services in Kenya will be better protected, following the creation of a Consumer Affairs Division at CCK. The new division will be responsible for strengthening the Commission's capacity to discharge its consumer protection roles. The creation of the division has been necessitated by the increase in the number of players in the communications sector, incidences of non-compliance to licence conditions and violation of the rights of consumers. " here is what there say on thier site http://www.cck.go.ke/consumer_center/ "The Commission also comes to the aid of consumers by helping them resolve long-standing complaints or disputes with their service providers. The Commission does this on those instances where the consumers have made several attempts to have them resolved, but have either received no response or have not received a satisfactory response. The Commission is exploring ways of assisting consumers that opt for litigation. You can get more information, including the procedure for filing complaints, through the useful links provided below." Cheers Steve On Tue, Oct 6, 2009 at 10:40 PM, Sam Gatere <[email protected]> wrote:
Wamuyu,
Very interesting Consumer issue you bring up. It brings to mind when Zain started off as KenCell they would charge you for topping up! remember the 40bob that you would have to part with when you load a Kes 300 voucher? That small problem was corrected by the market! It appears this "loan" facility as Nyaki puts it may be corrected by competition. Once another provider offers something similar at no Charge then you will see that Charge disappear! However I think a your question needs an answer that I would love to hear.... where does one really complain for this type of customer related issue....
SammyG.
On Sun, Oct 4, 2009 at 3:50 PM, Wamuyu Gatheru <[email protected]>wrote:
Dear Listers,
Am a Consultant in Public Sector Governance who finds this list a most informative one ...a good example of how to dialogue for policy making.
I have a question. Where do I complain about Safaricom charging a Kshs 5 fee for their Kshs 50 credit advance service. Is this common in pricing? - For a company to charge a fee on a payment made to them?
regards, Wamuyu
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Hi, Safaricom is being a shylock in this case. It is a voluntary thing which you can take up if you are eligible and willing( no forced subscription). The Only Problem would be if they did not disclose the term and conditions regarding this service.( Hidden Clauses) Secondly Not only sunscriber are eligible for this service. I believe There are conditions that you must fulfill before you are eligible for the LOAN. This service is not unique to safaricom, MJ Himself stated that this service was borrowed from Egypt. caveat emptor ( Buyer beware) regards Patrick
Mr. Mwangi, The Government has published consumer regulations and sort comments from consumers. How comes that you are not making reference to those regulations with respect to this case? The Government can only deal with broad policy reforms not case by case. We need your comments on the way forward. Regards Ndemo.
Wamuyu et al
I've been reading this email trail and I too am surprised that we don't have anyone from the government making any comments. From the CCK, Ministry of Information, CBK nor or esteem lawyers. Last time I checked there was a division in the CCK that was created for consumer protect the interests of consumers of communications services in Kenya will be better protected, following the creation of a Consumer Affairs Division at CCK. The new division will be responsible for strengthening the Commission's capacity to discharge its consumer protection roles. The creation of the division has been necessitated by the increase in the number of players in the communications sector, incidences of non-compliance to licence conditions and violation of the rights of consumers. " here is what there say on thier site http://www.cck.go.ke/consumer_center/
"The Commission also comes to the aid of consumers by helping them resolve long-standing complaints or disputes with their service providers. The Commission does this on those instances where the consumers have made several attempts to have them resolved, but have either received no response or have not received a satisfactory response. The Commission is exploring ways of assisting consumers that opt for litigation. You can get more information, including the procedure for filing complaints, through the useful links provided below."
Cheers Steve On Tue, Oct 6, 2009 at 10:40 PM, Sam Gatere <[email protected]> wrote:
Wamuyu,
Very interesting Consumer issue you bring up. It brings to mind when Zain started off as KenCell they would charge you for topping up! remember the 40bob that you would have to part with when you load a Kes 300 voucher? That small problem was corrected by the market! It appears this "loan" facility as Nyaki puts it may be corrected by competition. Once another provider offers something similar at no Charge then you will see that Charge disappear! However I think a your question needs an answer that I would love to hear.... where does one really complain for this type of customer related issue....
SammyG.
On Sun, Oct 4, 2009 at 3:50 PM, Wamuyu Gatheru <[email protected]>wrote:
Dear Listers,
Am a Consultant in Public Sector Governance who finds this list a most informative one ...a good example of how to dialogue for policy making.
I have a question. Where do I complain about Safaricom charging a Kshs 5 fee for their Kshs 50 credit advance service. Is this common in pricing? - For a company to charge a fee on a payment made to them?
regards, Wamuyu
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Wow, Congratulations Alex! I know you will do a great job! So Aluta Continua Jamaa! LK On 02/10/2009, Harry Hare <[email protected]> wrote:
FYI
http://www.cio.co.ke/index.php/view-all-top-stories/214-kenyas-gakuru-is-afr ican-rep-in-ncuc.html
Kindest regards Harry
African eDevelopment Resource Centre eDevelopment House : : 604 Limuru Road Old Muthaiga : : P O Box 49475 00100 Nairobi : : Kenya T +254 20 3741646/7 : : C +254 725 650044
Training : : Research: :Consultancy: : Publishing
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-- Solomon Mburu P.O. Box 19343 - 00202 Nairobi Cell: (+254-0) 735 431041 Man is a gregarious animal and enjoys agreement as cows will graze all the same way to the side of a hill! AND It is better to die in dignity than in the ignomity of ambiguous generosity! http://desires-and-dreams.blogspot.com https://smiley2.wordpress.com www.takingitglobal.org/mburu _______________________________________________ kictanet mailing list [email protected] http://lists.kictanet.or.ke/mailman/listinfo/kictanet This message was sent to: [email protected] Unsubscribe or change your options at http://lists.kictanet.or.ke/mailman/options/kictanet/lkimani%40yahoo.com
Congrats Alex. Finally your Consumer-focus is getting international recognition. Prophets are rarely recognized at home ;-) walu. --- On Fri, 10/2/09, Harry Hare <[email protected]> wrote: From: Harry Hare <[email protected]> Subject: [kictanet] Kenya¹s Gakuru is Africa's rep in NCUC To: [email protected] Cc: "KICTAnet ICT Policy Discussions" <[email protected]> Date: Friday, October 2, 2009, 10:04 PM FYI http://www.cio.co.ke/index.php/view-all-top-stories/214-kenyas-gakuru-is-afr ican-rep-in-ncuc.html Kindest regards Harry African eDevelopment Resource Centre eDevelopment House : : 604 Limuru Road Old Muthaiga : : P O Box 49475 00100 Nairobi : : Kenya T +254 20 3741646/7 : : C +254 725 650044 Training : : Research: :Consultancy: : Publishing _______________________________________________ kictanet mailing list [email protected] http://lists.kictanet.or.ke/mailman/listinfo/kictanet This message was sent to: [email protected] Unsubscribe or change your options at http://lists.kictanet.or.ke/mailman/options/kictanet/jwalu%40yahoo.com
Congrats Alex! ________________________________ From: [email protected] [[email protected]] On Behalf Of Walubengo J [[email protected]] Sent: 03 October 2009 19:28 To: Edith Adera Cc: KICTAnet ICT Policy Discussions Subject: Re: [kictanet] Kenya¹s Gakuru is Africa's rep in NCUC Congrats Alex. Finally your Consumer-focus is getting international recognition. Prophets are rarely recognized at home ;-) walu. --- On Fri, 10/2/09, Harry Hare <[email protected]> wrote: From: Harry Hare <[email protected]> Subject: [kictanet] Kenya¹s Gakuru is Africa's rep in NCUC To: [email protected] Cc: "KICTAnet ICT Policy Discussions" <[email protected]> Date: Friday, October 2, 2009, 10:04 PM FYI http://www.cio.co.ke/index.php/view-all-top-stories/214-kenyas-gakuru-is-afr ican-rep-in-ncuc.html Kindest regards Harry African eDevelopment Resource Centre eDevelopment House : : 604 Limuru Road Old Muthaiga : : P O Box 49475 00100 Nairobi : : Kenya T +254 20 3741646/7 : : C +254 725 650044 Training : : Research: :Consultancy: : Publishing _______________________________________________ kictanet mailing list [email protected]<UrlBlockedError.aspx> http://lists.kictanet.or.ke/mailman/listinfo/kictanet This message was sent to: [email protected]<UrlBlockedError.aspx> Unsubscribe or change your options at http://lists.kictanet.or.ke/mailman/options/kictanet/jwalu%40yahoo.com
Let me add my voice to congratulate Alex. Could Alex provide some awareness of what the organization (NCUC) is all about and what your role as Africa's rep would involve. Akich Kwach ----- Original Message ----- From: Edith Adera To: [email protected] Cc: KICTAnet ICT Policy Discussions Sent: Saturday, October 03, 2009 9:41 PM Subject: Re: [kictanet]Kenya¹s Gakuru is Africa's rep in NCUC Congrats Alex! ------------------------------------------------------------------------------ From: [email protected] [[email protected]] On Behalf Of Walubengo J [[email protected]] Sent: 03 October 2009 19:28 To: Edith Adera Cc: KICTAnet ICT Policy Discussions Subject: Re: [kictanet] Kenya¹s Gakuru is Africa's rep in NCUC Congrats Alex. Finally your Consumer-focus is getting international recognition. Prophets are rarely recognized at home ;-) walu. --- On Fri, 10/2/09, Harry Hare <[email protected]> wrote: From: Harry Hare <[email protected]> Subject: [kictanet] Kenya¹s Gakuru is Africa's rep in NCUC To: [email protected] Cc: "KICTAnet ICT Policy Discussions" <[email protected]> Date: Friday, October 2, 2009, 10:04 PM FYI http://www.cio.co.ke/index.php/view-all-top-stories/214-kenyas-gakuru-is-afr ican-rep-in-ncuc.html Kindest regards Harry African eDevelopment Resource Centre eDevelopment House : : 604 Limuru Road Old Muthaiga : : P O Box 49475 00100 Nairobi : : Kenya T +254 20 3741646/7 : : C +254 725 650044 Training : : Research: :Consultancy: : Publishing _______________________________________________ kictanet mailing list [email protected] http://lists.kictanet.or.ke/mailman/listinfo/kictanet This message was sent to: [email protected] Unsubscribe or change your options at http://lists.kictanet.or.ke/mailman/options/kictanet/jwalu%40yahoo.com ------------------------------------------------------------------------------ _______________________________________________ kictanet mailing list [email protected] http://lists.kictanet.or.ke/mailman/listinfo/kictanet This message was sent to: [email protected] Unsubscribe or change your options at http://lists.kictanet.or.ke/mailman/options/kictanet/kwach%40archway-product...
Congrats Alex, the appointment is true recognition of your skills, knowledge and experience tht "we" have failed to tap. Champion our rights man!! Sent from my BlackBerry® -----Original Message----- From: "Akich Kwach" <[email protected]> Date: Mon, 5 Oct 2009 09:00:08 To: <[email protected]> Cc: KICTAnet ICT Policy Discussions<[email protected]> Subject: Re: [kictanet] Kenya¹s Gakuru is Africa's rep in N CUC _______________________________________________ kictanet mailing list [email protected] http://lists.kictanet.or.ke/mailman/listinfo/kictanet This message was sent to: [email protected] Unsubscribe or change your options at http://lists.kictanet.or.ke/mailman/options/kictanet/n_macharia%40yahoo.co.u...
Hi Alex Hongera bwana gakuru, I suppose I know nguru in kikuyu means tortoise which is always seen as an under dog but beat the hare pants down in their marathon and that's exactly what you have done. Kindly now start by educating us what NCUC does cheers oce gagain Charles CHARLES N. NDUATI GENERAL MANAGER JKUAT ENTERPRISES LTD JOMO KENYATTA UNIVERSITY OF AGRICULTURE AND TECHNOLOGY JUJA MAIN CAMPUS, THIKA P. O. BOX 79324-00200 NAIROBI, KENYA TEL: 254-067-52420 OR 254-067-52711 FAX: 254-067-52438 MOBILE:254-722728815 EMIAL:[email protected],[email protected],[email protected] www.jkuat.ac.ke --- On Mon, 5/10/09, [email protected] <[email protected]> wrote:
From: [email protected] <[email protected]> Subject: Re: [kictanet] Kenya¹s Gakuru is Africa's rep in NCUC To: [email protected] Cc: "KICTAnet ICT Policy Discussions" <[email protected]> Date: Monday, 5 October, 2009, 10:57 AM Congrats Alex, the appointment is true recognition of your skills, knowledge and experience tht "we" have failed to tap. Champion our rights man!!
Sent from my BlackBerry®
-----Original Message----- From: "Akich Kwach" <[email protected]> Date: Mon, 5 Oct 2009 09:00:08 To: <[email protected]> Cc: KICTAnet ICT Policy Discussions<[email protected]> Subject: Re: [kictanet] Kenya¹s Gakuru is Africa's rep in N CUC
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Alex, Congratulations and well done!Perserverance pays. Gilda Odera Quoting Edith Adera <[email protected]>:
Congrats Alex! ________________________________ From: [email protected] [[email protected]] On Behalf Of Walubengo J [[email protected]] Sent: 03 October 2009 19:28 To: Edith Adera Cc: KICTAnet ICT Policy Discussions Subject: Re: [kictanet] Kenya¹s Gakuru is Africa's rep in NCUC
Congrats Alex.
Finally your Consumer-focus is getting international recognition. Prophets are rarely recognized at home ;-)
walu.
--- On Fri, 10/2/09, Harry Hare <[email protected]> wrote:
From: Harry Hare <[email protected]> Subject: [kictanet] Kenya¹s Gakuru is Africa's rep in NCUC To: [email protected] Cc: "KICTAnet ICT Policy Discussions" <[email protected]> Date: Friday, October 2, 2009, 10:04 PM
FYI
http://www.cio.co.ke/index.php/view-all-top-stories/214-kenyas-gakuru-is-afr ican-rep-in-ncuc.html
Kindest regards Harry
African eDevelopment Resource Centre eDevelopment House : : 604 Limuru Road Old Muthaiga : : P O Box 49475 00100 Nairobi : : Kenya T +254 20 3741646/7 : : C +254 725 650044
Training : : Research: :Consultancy: : Publishing
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Congrats Alex! On 10/3/09, Walubengo J <[email protected]> wrote:
Congrats Alex.
Finally your Consumer-focus is getting international recognition. Prophets are rarely recognized at home ;-)
walu.
--- On Fri, 10/2/09, Harry Hare <[email protected]> wrote:
From: Harry Hare <[email protected]> Subject: [kictanet] Kenya¹s Gakuru is Africa's rep in NCUC To: [email protected] Cc: "KICTAnet ICT Policy Discussions" <[email protected]> Date: Friday, October 2, 2009, 10:04 PM
FYI
http://www.cio.co.ke/index.php/view-all-top-stories/214-kenyas-gakuru-is-afr ican-rep-in-ncuc.html
Kindest regards Harry
African eDevelopment Resource Centre eDevelopment House : : 604 Limuru Road Old Muthaiga : : P O Box 49475 00100 Nairobi : : Kenya T +254 20 3741646/7 : : C +254 725 650044
Training : : Research: :Consultancy: : Publishing
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Congrats Alex! Sent from my BlackBerry® smartphone from Zain Kenya -----Original Message----- From: Grace Bomu <[email protected]> Date: Sat, 3 Oct 2009 23:53:10 To: <[email protected]> Cc: KICTAnet ICT Policy Discussions<[email protected]> Subject: Re: [kictanet] Kenya¹s Gakuru is Africa's rep in N CUC Congrats Alex! On 10/3/09, Walubengo J <[email protected]> wrote:
Congrats Alex.
Finally your Consumer-focus is getting international recognition. Prophets are rarely recognized at home ;-)
walu.
--- On Fri, 10/2/09, Harry Hare <[email protected]> wrote:
From: Harry Hare <[email protected]> Subject: [kictanet] Kenya¹s Gakuru is Africa's rep in NCUC To: [email protected] Cc: "KICTAnet ICT Policy Discussions" <[email protected]> Date: Friday, October 2, 2009, 10:04 PM
FYI
http://www.cio.co.ke/index.php/view-all-top-stories/214-kenyas-gakuru-is-afr ican-rep-in-ncuc.html
Kindest regards Harry
African eDevelopment Resource Centre eDevelopment House : : 604 Limuru Road Old Muthaiga : : P O Box 49475 00100 Nairobi : : Kenya T +254 20 3741646/7 : : C +254 725 650044
Training : : Research: :Consultancy: : Publishing
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Salut! Do a good job out there. On 10/4/09, [email protected] <[email protected]> wrote:
Congrats Alex!
Sent from my BlackBerry® smartphone from Zain Kenya
-----Original Message----- From: Grace Bomu <[email protected]> Date: Sat, 3 Oct 2009 23:53:10 To: <[email protected]> Cc: KICTAnet ICT Policy Discussions<[email protected]> Subject: Re: [kictanet] Kenya¹s Gakuru is Africa's rep in N CUC
Congrats Alex!
On 10/3/09, Walubengo J <[email protected]> wrote:
Congrats Alex.
Finally your Consumer-focus is getting international recognition. Prophets are rarely recognized at home ;-)
walu.
--- On Fri, 10/2/09, Harry Hare <[email protected]> wrote:
From: Harry Hare <[email protected]> Subject: [kictanet] Kenya¹s Gakuru is Africa's rep in NCUC To: [email protected] Cc: "KICTAnet ICT Policy Discussions" <[email protected]> Date: Friday, October 2, 2009, 10:04 PM
FYI
http://www.cio.co.ke/index.php/view-all-top-stories/214-kenyas-gakuru-is-afr ican-rep-in-ncuc.html
Kindest regards Harry
African eDevelopment Resource Centre eDevelopment House : : 604 Limuru Road Old Muthaiga : : P O Box 49475 00100 Nairobi : : Kenya T +254 20 3741646/7 : : C +254 725 650044
Training : : Research: :Consultancy: : Publishing
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Alex, congrats!! Jotham --- On Sat, 10/3/09, Walubengo J <[email protected]> wrote: From: Walubengo J <[email protected]> Subject: Re: [kictanet] Kenya¹s Gakuru is Africa's rep in NCUC To: [email protected] Cc: "KICTAnet ICT Policy Discussions" <[email protected]> Date: Saturday, October 3, 2009, 9:28 AM Congrats Alex. Finally your Consumer-focus is getting international recognition. Prophets are rarely recognized at home ;-) walu. --- On Fri, 10/2/09, Harry Hare <[email protected]> wrote: From: Harry Hare <[email protected]> Subject: [kictanet] Kenya¹s Gakuru is Africa's rep in NCUC To: [email protected] Cc: "KICTAnet ICT Policy Discussions" <[email protected]> Date: Friday, October 2, 2009, 10:04 PM FYI http://www.cio.co.ke/index.php/view-all-top-stories/214-kenyas-gakuru-is-afr ican-rep-in-ncuc.html Kindest regards Harry African eDevelopment Resource Centre eDevelopment House : : 604 Limuru Road Old Muthaiga : : P O Box 49475 00100 Nairobi : : Kenya T +254 20 3741646/7 : : C +254 725 650044 Training : : Research: :Consultancy: : Publishing _______________________________________________ kictanet mailing list [email protected] http://lists.kictanet.or.ke/mailman/listinfo/kictanet This message was sent to: [email protected] Unsubscribe or change your options at http://lists.kictanet.or.ke/mailman/options/kictanet/jwalu%40yahoo.com -----Inline Attachment Follows----- _______________________________________________ kictanet mailing list [email protected] http://lists.kictanet.or.ke/mailman/listinfo/kictanet This message was sent to: [email protected] Unsubscribe or change your options at http://lists.kictanet.or.ke/mailman/options/kictanet/jokilimo%40yahoo.com
Hi Alex, Congratulations on this position. It will definitely give you much insight into the dynamics of global internet governance issues, the power plays that occur at that level and I can promise you that your personality skills will definitely grow! Best regards, Brian On Mon, Oct 5, 2009 at 10:21 PM, Jotham Kilimo Mwale <[email protected]>wrote:
Alex, congrats!!
Jotham
--- On *Sat, 10/3/09, Walubengo J <[email protected]>* wrote:
From: Walubengo J <[email protected]> Subject: Re: [kictanet] Kenya¹s Gakuru is Africa's rep in NCUC To: [email protected] Cc: "KICTAnet ICT Policy Discussions" <[email protected]> Date: Saturday, October 3, 2009, 9:28 AM
Congrats Alex.
Finally your Consumer-focus is getting international recognition. Prophets are rarely recognized at home ;-)
walu.
--- On *Fri, 10/2/09, Harry Hare <[email protected]>* wrote:
From: Harry Hare <[email protected]> Subject: [kictanet] Kenya¹s Gakuru is Africa's rep in NCUC To: [email protected] Cc: "KICTAnet ICT Policy Discussions" <[email protected]> Date: Friday, October 2, 2009, 10:04 PM
FYI
http://www.cio.co.ke/index.php/view-all-top-stories/214-kenyas-gakuru-is-afr ican-rep-in-ncuc.html
Kindest regards Harry
African eDevelopment Resource Centre eDevelopment House : : 604 Limuru Road Old Muthaiga : : P O Box 49475 00100 Nairobi : : Kenya T +254 20 3741646/7 : : C +254 725 650044
Training : : Research: :Consultancy: : Publishing
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-- Brian Munyao Longwe e-mail: [email protected] cell: + 254 722 518 744 blog : http://zinjlog.blogspot.com meta-blog: http://mashilingi.blogspot.com
Congrats Alex...
FYI
http://www.cio.co.ke/index.php/view-all-top-stories/214-kenyas-gakuru-is-afr ican-rep-in-ncuc.html
Kindest regards Harry
African eDevelopment Resource Centre eDevelopment House : : 604 Limuru Road Old Muthaiga : : P O Box 49475 00100 Nairobi : : Kenya T +254 20 3741646/7 : : C +254 725 650044
Training : : Research: :Consultancy: : Publishing
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Congs Alex, Milton nick wambugu wrote:
Congrats Alex...
FYI
http://www.cio.co.ke/index.php/view-all-top-stories/214-kenyas-gakuru-is-afr ican-rep-in-ncuc.html
Kindest regards Harry
African eDevelopment Resource Centre eDevelopment House : : 604 Limuru Road Old Muthaiga : : P O Box 49475 00100 Nairobi : : Kenya T +254 20 3741646/7 : : C +254 725 650044
Training : : Research: :Consultancy: : Publishing
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participants (28)
-
Akich Kwach -
Barrack Otieno -
Benjamin Makai -
bitange＠jambo.co.ke -
Brian Munyao Longwe -
Catherine Adeya -
charles nduati -
Crystal Watley Kigoni -
Dorcas Muthoni -
Edith Adera -
evelyn.rono＠kdn.co.ke -
godera＠skyweb.co.ke -
Grace Bomu -
Harry Hare -
jairah＠kippra.or.ke -
Jotham Kilimo Mwale -
Lucy Kimani -
melissa makokha -
Milton Aineruhanga -
n_macharia＠yahoo.co.uk -
nick wambugu -
Patrick Karanja -
Sam Gatere -
Solomon Mburu -
Stephen Mwangi -
Wainaina Mungai -
Walubengo J -
Wamuyu Gatheru