Alex, This sound just too familiar to me! I had a similar experience last week on Friday. I had enough money on my Safaricom line; I used it to connect to the Internet (from my computer via blue tooth) to download my email to Outlook. After disconnecting, I still had over KES 100 worth of credit but I could not even send a text message. I kept receiving '. you have insufficient.' message. I was forced to purchase more airtime in order to continue using my phone. I indeed confirm that THERE IS A PROBLEM! Muthoni _____ From: [email protected] [mailto:[email protected]] On Behalf Of Alex Owiti Sent: Friday, December 11, 2009 11:41 AM To: [email protected] Cc: KICTAnet ICT Policy Discussions Subject: [kictanet] IS THE SAFARICOM NETWORK BECOMING OBSOLETE Today in the morning, I did top up my phone with Sh.100 then I proceeded to download some stuff on my phone and the balance was Sh.39.00-Now I can't make a call and I can't text-what kind of a joke is this-I have decided to call the Safaricom's care center and the agent told me that I might have logged out from the internet wrongly and so I should confirm if some of the applications are running and money is being utilized-which was not the case-she has adviced me to remove my SIM card and the battery and return them again and things will be normalized-but after just doing that-I have been told I have insufficient credit-I DEMAND AN EXPLANATION TO THIS MISERY. Regards Alex. ----------------------------------------- This message has been scanned for viruses and dangerous content by <http://www.mailscanner.info/> MailScanner, and is believed t o be clean. +++++++++++++++++++++++++++++++++++++++ UNIVERSITY OF NAIROBI IS ISO CERTIFIED The University of Nairobi is committed to providing quality services to all its clients. The University will monitor and review its quality performance from time to time through an effective implementation of the Quality Management System based on ISO 9001:2008 standard. University of Nairobi Website: http://www.uonbi.ac.ke/ +++++++++++++++++++++++++++++++++++++++ Internal Virus Database is out of date. Checked by AVG - www.avg.com Version: 8.5.426 / Virus Database: 270.14.93/2544 - Release Date: 12/04/09 07:32:00 ----------------------------------------- This message has been scanned for viruses and dangerous content by MailScanner, and is believed to be clean. +++++++++++++++++++++++++++++++++++++++ UNIVERSITY OF NAIROBI IS ISO CERTIFIED The University of Nairobi is committed to providing quality services to all its clients. The University will monitor and review its quality performance from time to time through an effective implementation of the Quality Management System based on ISO 9001:2008 standard. University of Nairobi Website: http://www.uonbi.ac.ke/ +++++++++++++++++++++++++++++++++++++++