Alex,

This sound just too familiar to me! I had a similar experience last week on Friday.  I had enough money on my Safaricom line; I used it to connect to the Internet (from my computer via blue tooth) to download my email to Outlook.  After disconnecting, I still had over KES 100 worth of credit but I could not even send a text message.  I kept receiving ‘… you have insufficient…’ message.  I was forced to purchase more airtime in order to continue using my phone.

I indeed confirm that THERE IS A PROBLEM!

 

Muthoni

 

 

Today in the morning, I did top up my phone with Sh.100 then I proceeded to download some stuff on my phone and the balance was Sh.39.00-Now I can’t make a call and I can’t text-what kind of a joke is this-I have decided to call the Safaricom’s care center and the agent told me that I might have logged out from the internet wrongly and so I should confirm if some of the applications are running and money is being utilized-which was not the case-she has adviced me to remove my SIM card and the battery and return them again and things will be normalized-but after just doing that-I have been told I have insufficient credit-I DEMAND AN EXPLANATION TO THIS MISERY.

 

Regards

 

Alex.

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