Hi Listers, Anyone noticed that the ecitizen portal is down. I'm not sure how frequently this happens but what's the acceptable downtime for such a critical service. Or should we go back to manual backup? Victor
I have been trying it since morning, it gives this error: "503 Service UnavailableNo server is available to handle this request." Its time they commit to a serious Service Level Agreement. Of late the downtime has been frequent, I have been in the process of registering a company and most of the time the service is not available. As a community, we are supposed to speak up about this to save the millions of Kenyans suffering from this inconvenience. The 503 Service Unavailable error is an HTTP status code that means the web site's server is simply not available right now. *Most of the time, it occurs because the server is too busy or because there's maintenance being performed on it*... Read on: https://www.lifewire.com/503-service-unavailable-explained-2622940 The error is most likely caused by simultaneous access by millions of Kenyans, the servers they have can't handle that amount of traffic. They should upgrade their data center. A Service Level Agreement will enforce them to do that and Kenyans will get a convenient service. On Mon, Jan 15, 2018 at 4:42 PM, Victor Kapiyo via kictanet < kictanet@lists.kictanet.or.ke> wrote:
Hi Listers,
Anyone noticed that the ecitizen portal is down. I'm not sure how frequently this happens but what's the acceptable downtime for such a critical service. Or should we go back to manual backup?
Victor
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The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development.
KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications.
-- Best Regards, Kelvin Kariuki Assistant Lecturer Multimedia University of Kenya Faculty of Computing and Information Technology Twitter Handle: @teacherkaris Alt email: kkariuki@mmu.ac.ke Mobile: +2547 29 385 557 The Lord is my Shepherd
Dear Victor, I have passed your concern to our Applications Team.They will get in touch with you. regards, Lilian On Mon, Jan 15, 2018 at 6:01 AM, Kelvin Kariuki via kictanet < kictanet@lists.kictanet.or.ke> wrote:
I have been trying it since morning, it gives this error: "503 Service UnavailableNo server is available to handle this request."
Its time they commit to a serious Service Level Agreement. Of late the downtime has been frequent, I have been in the process of registering a company and most of the time the service is not available. As a community, we are supposed to speak up about this to save the millions of Kenyans suffering from this inconvenience.
The 503 Service Unavailable error is an HTTP status code that means the web site's server is simply not available right now. *Most of the time, it occurs because the server is too busy or because there's maintenance being performed on it*... Read on: https://www.lifewire.com/ 503-service-unavailable-explained-2622940
The error is most likely caused by simultaneous access by millions of Kenyans, the servers they have can't handle that amount of traffic. They should upgrade their data center. A Service Level Agreement will enforce them to do that and Kenyans will get a convenient service.
On Mon, Jan 15, 2018 at 4:42 PM, Victor Kapiyo via kictanet < kictanet@lists.kictanet.or.ke> wrote:
Hi Listers,
Anyone noticed that the ecitizen portal is down. I'm not sure how frequently this happens but what's the acceptable downtime for such a critical service. Or should we go back to manual backup?
Victor
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KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications.
-- Best Regards,
Kelvin Kariuki Assistant Lecturer Multimedia University of Kenya Faculty of Computing and Information Technology Twitter Handle: @teacherkaris Alt email: kkariuki@mmu.ac.ke Mobile: +2547 29 385 557
The Lord is my Shepherd
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KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications.
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Teacher Karis, Maybe the servers are in another time zone, give them a few hours they will be opened. Regards On 15 Jan 2018 17:02, "Kelvin Kariuki via kictanet" < kictanet@lists.kictanet.or.ke> wrote:
I have been trying it since morning, it gives this error: "503 Service UnavailableNo server is available to handle this request."
Its time they commit to a serious Service Level Agreement. Of late the downtime has been frequent, I have been in the process of registering a company and most of the time the service is not available. As a community, we are supposed to speak up about this to save the millions of Kenyans suffering from this inconvenience.
The 503 Service Unavailable error is an HTTP status code that means the web site's server is simply not available right now. *Most of the time, it occurs because the server is too busy or because there's maintenance being performed on it*... Read on: https://www.lifewire.com/ 503-service-unavailable-explained-2622940
The error is most likely caused by simultaneous access by millions of Kenyans, the servers they have can't handle that amount of traffic. They should upgrade their data center. A Service Level Agreement will enforce them to do that and Kenyans will get a convenient service.
On Mon, Jan 15, 2018 at 4:42 PM, Victor Kapiyo via kictanet < kictanet@lists.kictanet.or.ke> wrote:
Hi Listers,
Anyone noticed that the ecitizen portal is down. I'm not sure how frequently this happens but what's the acceptable downtime for such a critical service. Or should we go back to manual backup?
Victor
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The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development.
KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications.
-- Best Regards,
Kelvin Kariuki Assistant Lecturer Multimedia University of Kenya Faculty of Computing and Information Technology Twitter Handle: @teacherkaris Alt email: kkariuki@mmu.ac.ke Mobile: +2547 29 385 557
The Lord is my Shepherd
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The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development.
KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications.
Listers, Barack, I wonder whether those servers are here or out there. And if out there, two critical questions arise: 1. What is the SLA agreement, and especially when it comes to getting the service back within acceptable timeline(s)? 2. Why host away from the country, yet we have companies like Node and Angani, who I believe have the various competencies to handle such locally? Plus there is KIXP to support the traffic that comes through? I believe a great number of the users of the system are local. Why not make it easier and quicker? Just wondering. Regards, On Mon, Jan 15, 2018 at 5:06 PM, Barrack Otieno via kictanet < kictanet@lists.kictanet.or.ke> wrote:
Teacher Karis,
Maybe the servers are in another time zone, give them a few hours they will be opened.
Regards
On 15 Jan 2018 17:02, "Kelvin Kariuki via kictanet" < kictanet@lists.kictanet.or.ke> wrote:
I have been trying it since morning, it gives this error: "503 Service UnavailableNo server is available to handle this request."
Its time they commit to a serious Service Level Agreement. Of late the downtime has been frequent, I have been in the process of registering a company and most of the time the service is not available. As a community, we are supposed to speak up about this to save the millions of Kenyans suffering from this inconvenience.
The 503 Service Unavailable error is an HTTP status code that means the web site's server is simply not available right now. *Most of the time, it occurs because the server is too busy or because there's maintenance being performed on it*... Read on: https://www.lifewire.com/5 03-service-unavailable-explained-2622940
The error is most likely caused by simultaneous access by millions of Kenyans, the servers they have can't handle that amount of traffic. They should upgrade their data center. A Service Level Agreement will enforce them to do that and Kenyans will get a convenient service.
On Mon, Jan 15, 2018 at 4:42 PM, Victor Kapiyo via kictanet < kictanet@lists.kictanet.or.ke> wrote:
Hi Listers,
Anyone noticed that the ecitizen portal is down. I'm not sure how frequently this happens but what's the acceptable downtime for such a critical service. Or should we go back to manual backup?
Victor
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The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development.
KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications.
-- Best Regards,
Kelvin Kariuki Assistant Lecturer Multimedia University of Kenya Faculty of Computing and Information Technology Twitter Handle: @teacherkaris Alt email: kkariuki@mmu.ac.ke Mobile: +2547 29 385 557
The Lord is my Shepherd
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KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications.
_______________________________________________ kictanet mailing list kictanet@lists.kictanet.or.ke https://lists.kictanet.or.ke/mailman/listinfo/kictanet Twitter: http://twitter.com/kictanet Facebook: https://www.facebook.com/KICTANet/
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The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development.
KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications.
-- James Muendo Chief Executive Officer (CEO), Logic Craft Ltd, Suite 39, 2nd Floor, Visions Plaza, Mombasa Road P.O Box 28016 – 00200, Nairobi,KE M:| +254.725.567.508 S: | tim.rick Gtalk:| james.muendo T: | @Mmuendo <https://twitter.com/Mmuendo> W:|http://about.me/muendo Too Brief? Here's Why <http://emailcharter.org/>
James You raise a very critical issue about critical government services. I’m curious. Since Lilian from ICT has responded to Victor maybe she can come back to us after consulting internally with answers to the following questions:- 1. Where is the eCitizen Portal hosted and what are the SLA details? 2. Why is it so difficult to get anyone on the Customer Service Line? 3. There’s no recourse when there is an issue to resolve. In November I had to pay twice for my driving license renewal. To date I’m not even sure who to speak with for a refund. 4. For such a critical service we are past the stage of being ‘happy’ simply to have the service. As citizens we expect NOTHING BUT THE BEST from Silicon Savannah. 5. When will the service be fully mobile enabled? It’s high time we elevate this service to world class standard. As it is every time I think about using the service I start getting agitated. Ali Hussein Principal Hussein & Associates +254 0713 601113 Twitter: @AliHKassim Skype: abu-jomo LinkedIn: http://ke.linkedin.com/in/alihkassim "We are what we repeatedly do. Excellence, therefore, is not an act but a habit." ~ Aristotle Sent from my iPad
On 15 Jan 2018, at 6:07 PM, James Muendo via kictanet <kictanet@lists.kictanet.or.ke> wrote:
Listers,
Barack, I wonder whether those servers are here or out there. And if out there, two critical questions arise:
1. What is the SLA agreement, and especially when it comes to getting the service back within acceptable timeline(s)? 2. Why host away from the country, yet we have companies like Node and Angani, who I believe have the various competencies to handle such locally? Plus there is KIXP to support the traffic that comes through? I believe a great number of the users of the system are local. Why not make it easier and quicker?
Just wondering.
Regards,
On Mon, Jan 15, 2018 at 5:06 PM, Barrack Otieno via kictanet <kictanet@lists.kictanet.or.ke> wrote: Teacher Karis,
Maybe the servers are in another time zone, give them a few hours they will be opened.
Regards
On 15 Jan 2018 17:02, "Kelvin Kariuki via kictanet" <kictanet@lists.kictanet.or.ke> wrote: I have been trying it since morning, it gives this error: "503 Service Unavailable
No server is available to handle this request."
Its time they commit to a serious Service Level Agreement. Of late the downtime has been frequent, I have been in the process of registering a company and most of the time the service is not available. As a community, we are supposed to speak up about this to save the millions of Kenyans suffering from this inconvenience.
The 503 Service Unavailable error is an HTTP status code that means the web site's server is simply not available right now. Most of the time, it occurs because the server is too busy or because there's maintenance being performed on it... Read on: https://www.lifewire.com/503-service-unavailable-explained-2622940
The error is most likely caused by simultaneous access by millions of Kenyans, the servers they have can't handle that amount of traffic. They should upgrade their data center. A Service Level Agreement will enforce them to do that and Kenyans will get a convenient service.
On Mon, Jan 15, 2018 at 4:42 PM, Victor Kapiyo via kictanet <kictanet@lists.kictanet.or.ke> wrote: Hi Listers,
Anyone noticed that the ecitizen portal is down. I'm not sure how frequently this happens but what's the acceptable downtime for such a critical service. Or should we go back to manual backup?
Victor
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The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development.
KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications.
-- Best Regards,
Kelvin Kariuki Assistant Lecturer Multimedia University of Kenya Faculty of Computing and Information Technology Twitter Handle: @teacherkaris Alt email: kkariuki@mmu.ac.ke Mobile: +2547 29 385 557 The Lord is my Shepherd
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The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development.
KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications.
_______________________________________________ kictanet mailing list kictanet@lists.kictanet.or.ke https://lists.kictanet.or.ke/mailman/listinfo/kictanet Twitter: http://twitter.com/kictanet Facebook: https://www.facebook.com/KICTANet/
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The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development.
KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications.
--
James Muendo
Chief Executive Officer (CEO),
Logic Craft Ltd,
Suite 39, 2nd Floor, Visions Plaza, Mombasa Road
P.O Box 28016 – 00200,
Nairobi,KE
M:| +254.725.567.508 S: | tim.rick Gtalk:| james.muendo T: | @Mmuendo W:|http://about.me/muendo
Too Brief? Here's Why
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The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development.
KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications.
I like eCitizen I do (or rather the concept). But my interactions with the platfrom always leave me with a bitter taste. It returns an error message quite often. Of course customer care is a huge problem. Online support is no better because they always tell you to call Customer Care. It’s also not the most user friendly of platforms so you get stuck quite a lot. Then there’s that controversial ‘convenience fee’ per transaction. On Mon, 15 Jan 2018 at 18:23, Ali Hussein via kictanet < kictanet@lists.kictanet.or.ke> wrote:
James
You raise a very critical issue about critical government services. I’m curious. Since Lilian from ICT has responded to Victor maybe she can come back to us after consulting internally with answers to the following questions:-
1. Where is the eCitizen Portal hosted and what are the SLA details? 2. Why is it so difficult to get anyone on the Customer Service Line? 3. There’s no recourse when there is an issue to resolve. In November I had to pay twice for my driving license renewal. To date I’m not even sure who to speak with for a refund. 4. For such a critical service we are past the stage of being ‘happy’ simply to have the service. As citizens we expect NOTHING BUT THE BEST from Silicon Savannah. 5. When will the service be fully mobile enabled?
It’s high time we elevate this service to world class standard. As it is every time I think about using the service I start getting agitated.
*Ali Hussein* *Principal* *Hussein & Associates* +254 0713 601113
Twitter: @AliHKassim
Skype: abu-jomo
LinkedIn: http://ke.linkedin.com/in/alihkassim
"We are what we repeatedly do. Excellence, therefore, is not an act but a habit." ~ Aristotle
Sent from my iPad
On 15 Jan 2018, at 6:07 PM, James Muendo via kictanet < kictanet@lists.kictanet.or.ke> wrote:
Listers,
Barack, I wonder whether those servers are here or out there. And if out there, two critical questions arise:
1. What is the SLA agreement, and especially when it comes to getting the service back within acceptable timeline(s)? 2. Why host away from the country, yet we have companies like Node and Angani, who I believe have the various competencies to handle such locally? Plus there is KIXP to support the traffic that comes through? I believe a great number of the users of the system are local. Why not make it easier and quicker?
Just wondering.
Regards,
On Mon, Jan 15, 2018 at 5:06 PM, Barrack Otieno via kictanet < kictanet@lists.kictanet.or.ke> wrote:
Teacher Karis,
Maybe the servers are in another time zone, give them a few hours they will be opened.
Regards
On 15 Jan 2018 17:02, "Kelvin Kariuki via kictanet" < kictanet@lists.kictanet.or.ke> wrote:
I have been trying it since morning, it gives this error: "503 Service UnavailableNo server is available to handle this request."
Its time they commit to a serious Service Level Agreement. Of late the downtime has been frequent, I have been in the process of registering a company and most of the time the service is not available. As a community, we are supposed to speak up about this to save the millions of Kenyans suffering from this inconvenience.
The 503 Service Unavailable error is an HTTP status code that means the web site's server is simply not available right now. *Most of the time, it occurs because the server is too busy or because there's maintenance being performed on it*... Read on: https://www.lifewire.com/503-service-unavailable-explained-2622940
The error is most likely caused by simultaneous access by millions of Kenyans, the servers they have can't handle that amount of traffic. They should upgrade their data center. A Service Level Agreement will enforce them to do that and Kenyans will get a convenient service.
On Mon, Jan 15, 2018 at 4:42 PM, Victor Kapiyo via kictanet < kictanet@lists.kictanet.or.ke> wrote:
Hi Listers,
Anyone noticed that the ecitizen portal is down. I'm not sure how frequently this happens but what's the acceptable downtime for such a critical service. Or should we go back to manual backup?
Victor
_______________________________________________ kictanet mailing list kictanet@lists.kictanet.or.ke https://lists.kictanet.or.ke/mailman/listinfo/kictanet Twitter: http://twitter.com/kictanet Facebook: https://www.facebook.com/KICTANet/
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The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development.
KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications.
-- Best Regards,
Kelvin Kariuki Assistant Lecturer Multimedia University of Kenya Faculty of Computing and Information Technology Twitter Handle: @teacherkaris Alt email: kkariuki@mmu.ac.ke Mobile: +2547 29 385 557
The Lord is my Shepherd
_______________________________________________ kictanet mailing list kictanet@lists.kictanet.or.ke https://lists.kictanet.or.ke/mailman/listinfo/kictanet Twitter: http://twitter.com/kictanet Facebook: https://www.facebook.com/KICTANet/
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The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development.
KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications.
_______________________________________________ kictanet mailing list kictanet@lists.kictanet.or.ke https://lists.kictanet.or.ke/mailman/listinfo/kictanet Twitter: http://twitter.com/kictanet Facebook: https://www.facebook.com/KICTANet/
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The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development.
KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications.
--
James Muendo
Chief Executive Officer (CEO),
Logic Craft Ltd,
Suite 39, 2nd Floor, Visions Plaza, Mombasa Road
P.O Box 28016 – 00200,
Nairobi,KE
M:| +254.725.567.508 S: | tim.rick Gtalk:| james.muendo T: | @Mmuendo <https://twitter.com/Mmuendo> W:|http://about.me/muendo
Too Brief? Here's Why <http://emailcharter.org/>
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The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development.
KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications.
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The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development.
KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications.
-- *Mercy Mutemi, Advocate*.
Kanini I’m with you on this. I love this service. And I honestly don’t mind that convenience fee..if only it works.. :-) UX is basically non existent. Ali Hussein Hussein & Associates +254 0713 601113 Twitter: @AliHKassim Skype: abu-jomo LinkedIn: http://ke.linkedin.com/in/alihkassim Blog: www.alyhussein.com "Discovery consists in seeing what everyone else has seen and thinking what no one else has thought". ~ Albert Szent-Györgyi Sent from my iPad
On 15 Jan 2018, at 6:37 PM, kanini mutemi via kictanet <kictanet@lists.kictanet.or.ke> wrote:
I like eCitizen I do (or rather the concept). But my interactions with the platfrom always leave me with a bitter taste. It returns an error message quite often. Of course customer care is a huge problem. Online support is no better because they always tell you to call Customer Care. It’s also not the most user friendly of platforms so you get stuck quite a lot. Then there’s that controversial ‘convenience fee’ per transaction.
On Mon, 15 Jan 2018 at 18:23, Ali Hussein via kictanet <kictanet@lists.kictanet.or.ke> wrote: James
You raise a very critical issue about critical government services. I’m curious. Since Lilian from ICT has responded to Victor maybe she can come back to us after consulting internally with answers to the following questions:-
1. Where is the eCitizen Portal hosted and what are the SLA details? 2. Why is it so difficult to get anyone on the Customer Service Line? 3. There’s no recourse when there is an issue to resolve. In November I had to pay twice for my driving license renewal. To date I’m not even sure who to speak with for a refund. 4. For such a critical service we are past the stage of being ‘happy’ simply to have the service. As citizens we expect NOTHING BUT THE BEST from Silicon Savannah. 5. When will the service be fully mobile enabled?
It’s high time we elevate this service to world class standard. As it is every time I think about using the service I start getting agitated.
Ali Hussein Principal Hussein & Associates +254 0713 601113
Twitter: @AliHKassim Skype: abu-jomo LinkedIn: http://ke.linkedin.com/in/alihkassim
"We are what we repeatedly do. Excellence, therefore, is not an act but a habit." ~ Aristotle
Sent from my iPad
On 15 Jan 2018, at 6:07 PM, James Muendo via kictanet <kictanet@lists.kictanet.or.ke> wrote:
Listers,
Barack, I wonder whether those servers are here or out there. And if out there, two critical questions arise:
1. What is the SLA agreement, and especially when it comes to getting the service back within acceptable timeline(s)? 2. Why host away from the country, yet we have companies like Node and Angani, who I believe have the various competencies to handle such locally? Plus there is KIXP to support the traffic that comes through? I believe a great number of the users of the system are local. Why not make it easier and quicker?
Just wondering.
Regards,
On Mon, Jan 15, 2018 at 5:06 PM, Barrack Otieno via kictanet <kictanet@lists.kictanet.or.ke> wrote: Teacher Karis,
Maybe the servers are in another time zone, give them a few hours they will be opened.
Regards
On 15 Jan 2018 17:02, "Kelvin Kariuki via kictanet" <kictanet@lists.kictanet.or.ke> wrote: I have been trying it since morning, it gives this error: "503 Service Unavailable
No server is available to handle this request."
Its time they commit to a serious Service Level Agreement. Of late the downtime has been frequent, I have been in the process of registering a company and most of the time the service is not available. As a community, we are supposed to speak up about this to save the millions of Kenyans suffering from this inconvenience.
The 503 Service Unavailable error is an HTTP status code that means the web site's server is simply not available right now. Most of the time, it occurs because the server is too busy or because there's maintenance being performed on it... Read on: https://www.lifewire.com/503-service-unavailable-explained-2622940
The error is most likely caused by simultaneous access by millions of Kenyans, the servers they have can't handle that amount of traffic. They should upgrade their data center. A Service Level Agreement will enforce them to do that and Kenyans will get a convenient service.
On Mon, Jan 15, 2018 at 4:42 PM, Victor Kapiyo via kictanet <kictanet@lists.kictanet.or.ke> wrote: Hi Listers,
Anyone noticed that the ecitizen portal is down. I'm not sure how frequently this happens but what's the acceptable downtime for such a critical service. Or should we go back to manual backup?
Victor
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The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development.
KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications.
-- Best Regards,
Kelvin Kariuki Assistant Lecturer Multimedia University of Kenya Faculty of Computing and Information Technology Twitter Handle: @teacherkaris Alt email: kkariuki@mmu.ac.ke Mobile: +2547 29 385 557 The Lord is my Shepherd
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The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development.
KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications.
_______________________________________________ kictanet mailing list kictanet@lists.kictanet.or.ke https://lists.kictanet.or.ke/mailman/listinfo/kictanet Twitter: http://twitter.com/kictanet Facebook: https://www.facebook.com/KICTANet/
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The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development.
KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications.
--
James Muendo
Chief Executive Officer (CEO),
Logic Craft Ltd,
Suite 39, 2nd Floor, Visions Plaza, Mombasa Road
P.O Box 28016 – 00200,
Nairobi,KE
M:| +254.725.567.508 S: | tim.rick Gtalk:| james.muendo T: | @Mmuendo W:|http://about.me/muendo
Too Brief? Here's Why
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The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development.
KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications.
_______________________________________________ kictanet mailing list kictanet@lists.kictanet.or.ke https://lists.kictanet.or.ke/mailman/listinfo/kictanet Twitter: http://twitter.com/kictanet Facebook: https://www.facebook.com/KICTANet/
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The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development.
KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications.
-- Mercy Mutemi, Advocate.
_______________________________________________ kictanet mailing list kictanet@lists.kictanet.or.ke https://lists.kictanet.or.ke/mailman/listinfo/kictanet Twitter: http://twitter.com/kictanet Facebook: https://www.facebook.com/KICTANet/
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The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development.
KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications.
Depends how the convenience fee is used to improve the platform and lives of Kenyans. Read on https://www.standardmedia.co.ke/business/article/2001266099/unmasking-the-le... On Jan 15, 2018 6:40 PM, "Admin CampusCiti via kictanet" < kictanet@lists.kictanet.or.ke> wrote:
Kanini
I’m with you on this. I love this service. And I honestly don’t mind that convenience fee..if only it works.. :-)
UX is basically non existent.
*Ali Hussein* *Hussein & Associates* +254 0713 601113
Twitter: @AliHKassim
Skype: abu-jomo
LinkedIn: http://ke.linkedin.com/in/alihkassim <http://ke.linkedin.com/in/alihkassim>
Blog: www.alyhussein.com
"Discovery consists in seeing what everyone else has seen and thinking what no one else has thought". ~ Albert Szent-Györgyi
Sent from my iPad
On 15 Jan 2018, at 6:37 PM, kanini mutemi via kictanet < kictanet@lists.kictanet.or.ke> wrote:
I like eCitizen I do (or rather the concept). But my interactions with the platfrom always leave me with a bitter taste. It returns an error message quite often. Of course customer care is a huge problem. Online support is no better because they always tell you to call Customer Care. It’s also not the most user friendly of platforms so you get stuck quite a lot. Then there’s that controversial ‘convenience fee’ per transaction.
On Mon, 15 Jan 2018 at 18:23, Ali Hussein via kictanet < kictanet@lists.kictanet.or.ke> wrote:
James
You raise a very critical issue about critical government services. I’m curious. Since Lilian from ICT has responded to Victor maybe she can come back to us after consulting internally with answers to the following questions:-
1. Where is the eCitizen Portal hosted and what are the SLA details? 2. Why is it so difficult to get anyone on the Customer Service Line? 3. There’s no recourse when there is an issue to resolve. In November I had to pay twice for my driving license renewal. To date I’m not even sure who to speak with for a refund. 4. For such a critical service we are past the stage of being ‘happy’ simply to have the service. As citizens we expect NOTHING BUT THE BEST from Silicon Savannah. 5. When will the service be fully mobile enabled?
It’s high time we elevate this service to world class standard. As it is every time I think about using the service I start getting agitated.
*Ali Hussein* *Principal* *Hussein & Associates* +254 0713 601113
Twitter: @AliHKassim
Skype: abu-jomo
LinkedIn: http://ke.linkedin.com/in/alihkassim
"We are what we repeatedly do. Excellence, therefore, is not an act but a habit." ~ Aristotle
Sent from my iPad
On 15 Jan 2018, at 6:07 PM, James Muendo via kictanet < kictanet@lists.kictanet.or.ke> wrote:
Listers,
Barack, I wonder whether those servers are here or out there. And if out there, two critical questions arise:
1. What is the SLA agreement, and especially when it comes to getting the service back within acceptable timeline(s)? 2. Why host away from the country, yet we have companies like Node and Angani, who I believe have the various competencies to handle such locally? Plus there is KIXP to support the traffic that comes through? I believe a great number of the users of the system are local. Why not make it easier and quicker?
Just wondering.
Regards,
On Mon, Jan 15, 2018 at 5:06 PM, Barrack Otieno via kictanet < kictanet@lists.kictanet.or.ke> wrote:
Teacher Karis,
Maybe the servers are in another time zone, give them a few hours they will be opened.
Regards
On 15 Jan 2018 17:02, "Kelvin Kariuki via kictanet" < kictanet@lists.kictanet.or.ke> wrote:
I have been trying it since morning, it gives this error: "503 Service UnavailableNo server is available to handle this request."
Its time they commit to a serious Service Level Agreement. Of late the downtime has been frequent, I have been in the process of registering a company and most of the time the service is not available. As a community, we are supposed to speak up about this to save the millions of Kenyans suffering from this inconvenience.
The 503 Service Unavailable error is an HTTP status code that means the web site's server is simply not available right now. *Most of the time, it occurs because the server is too busy or because there's maintenance being performed on it*... Read on: https://www.lifewire.com/503-service-unavailable-explained-2622940
The error is most likely caused by simultaneous access by millions of Kenyans, the servers they have can't handle that amount of traffic. They should upgrade their data center. A Service Level Agreement will enforce them to do that and Kenyans will get a convenient service.
On Mon, Jan 15, 2018 at 4:42 PM, Victor Kapiyo via kictanet < kictanet@lists.kictanet.or.ke> wrote:
Hi Listers,
Anyone noticed that the ecitizen portal is down. I'm not sure how frequently this happens but what's the acceptable downtime for such a critical service. Or should we go back to manual backup?
Victor
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The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development.
KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications.
-- Best Regards,
Kelvin Kariuki Assistant Lecturer Multimedia University of Kenya Faculty of Computing and Information Technology Twitter Handle: @teacherkaris Alt email: kkariuki@mmu.ac.ke Mobile: +2547 29 385 557
The Lord is my Shepherd
_______________________________________________ kictanet mailing list kictanet@lists.kictanet.or.ke https://lists.kictanet.or.ke/mailman/listinfo/kictanet Twitter: http://twitter.com/kictanet Facebook: https://www.facebook.com/KICTANet/
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The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development.
KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications.
_______________________________________________ kictanet mailing list kictanet@lists.kictanet.or.ke https://lists.kictanet.or.ke/mailman/listinfo/kictanet Twitter: http://twitter.com/kictanet Facebook: https://www.facebook.com/KICTANet/
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The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development.
KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications.
--
James Muendo
Chief Executive Officer (CEO),
Logic Craft Ltd,
Suite 39, 2nd Floor, Visions Plaza, Mombasa Road
P.O Box 28016 – 00200,
Nairobi,KE
M:| +254.725.567.508 S: | tim.rick Gtalk:| james.muendo T: | @Mmuendo <https://twitter.com/Mmuendo> W:|http://about.me/muendo
Too Brief? Here's Why <http://emailcharter.org/>
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The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development.
KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications.
_______________________________________________ kictanet mailing list kictanet@lists.kictanet.or.ke https://lists.kictanet.or.ke/mailman/listinfo/kictanet Twitter: http://twitter.com/kictanet Facebook: https://www.facebook.com/KICTANet/
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The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development.
KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications.
-- *Mercy Mutemi, Advocate*.
_______________________________________________ kictanet mailing list kictanet@lists.kictanet.or.ke https://lists.kictanet.or.ke/mailman/listinfo/kictanet Twitter: http://twitter.com/kictanet Facebook: https://www.facebook.com/KICTANet/
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KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications.
_______________________________________________ kictanet mailing list kictanet@lists.kictanet.or.ke https://lists.kictanet.or.ke/mailman/listinfo/kictanet Twitter: http://twitter.com/kictanet Facebook: https://www.facebook.com/KICTANet/
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The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development.
KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications.
Humor me; We’re already paying convenience fees. Which is the fee prescribed by legislation e.g. to reserve a business name pay Kshs. 100. This is already convenience fees. It is the fee you pay to your government in exchange for a service. We know who collects it and we know where it goes (or where it’s supposed to). So the extra Ksh. 50 is an extra-convenience fee. *‘In exchange for the convenience of accessing all these services through one gate, users had to pay a new convenience fee on top of the payments being made to access the services.’* Huduma Centre was one gate and all we were required to pay was the administrative fee prescribed in legislation. Mark you, we are yet to enjoy the time-saving aspect of these services being undertaken online. Sometimes it takes just as long as it did at Huduma Center. *According to sources, the convenience fee was supposed to cater for overheads associated with operational and support costs during the pilot period such as hosting on Amazon’s cloud service, subscriptions to SMS short codes and operations for support staff.* When all this was done manually, there were overheads too. Curiously, the prescribed fee was adequate to cater for these overheads. Unless the argument is, it’s more expensive to have an automated system. And even then, you would need to go back to the subsidiary legislation and lawfully increase the fees, with public participation of course. And we haven’t even addressed the Public Finance Management issues raised by the additional fees. Who should prescribe it? Under what legislative authority? Who should collect it, who should be accountable for it? It does seem that the system was set up to deny hundreds of government employees the opportunity to collect facilitation fees (bribes) only to systemically pilfer and benefit from every transaction on that platform. Whichever way you dress it, this was a sly move. On Tue, 16 Jan 2018 at 08:59, Mwendwa Kivuva via kictanet < kictanet@lists.kictanet.or.ke> wrote:
Depends how the convenience fee is used to improve the platform and lives of Kenyans. Read on https://www.standardmedia.co.ke/business/article/2001266099/unmasking-the-le...
On Jan 15, 2018 6:40 PM, "Admin CampusCiti via kictanet" < kictanet@lists.kictanet.or.ke> wrote:
Kanini
I’m with you on this. I love this service. And I honestly don’t mind that convenience fee..if only it works.. :-)
UX is basically non existent.
*Ali Hussein* *Hussein & Associates* +254 0713 601113
Twitter: @AliHKassim
Skype: abu-jomo
LinkedIn: http://ke.linkedin.com/in/alihkassim <http://ke.linkedin.com/in/alihkassim>
Blog: www.alyhussein.com
"Discovery consists in seeing what everyone else has seen and thinking what no one else has thought". ~ Albert Szent-Györgyi
Sent from my iPad
On 15 Jan 2018, at 6:37 PM, kanini mutemi via kictanet < kictanet@lists.kictanet.or.ke> wrote:
I like eCitizen I do (or rather the concept). But my interactions with the platfrom always leave me with a bitter taste. It returns an error message quite often. Of course customer care is a huge problem. Online support is no better because they always tell you to call Customer Care. It’s also not the most user friendly of platforms so you get stuck quite a lot. Then there’s that controversial ‘convenience fee’ per transaction.
On Mon, 15 Jan 2018 at 18:23, Ali Hussein via kictanet < kictanet@lists.kictanet.or.ke> wrote:
James
You raise a very critical issue about critical government services. I’m curious. Since Lilian from ICT has responded to Victor maybe she can come back to us after consulting internally with answers to the following questions:-
1. Where is the eCitizen Portal hosted and what are the SLA details? 2. Why is it so difficult to get anyone on the Customer Service Line? 3. There’s no recourse when there is an issue to resolve. In November I had to pay twice for my driving license renewal. To date I’m not even sure who to speak with for a refund. 4. For such a critical service we are past the stage of being ‘happy’ simply to have the service. As citizens we expect NOTHING BUT THE BEST from Silicon Savannah. 5. When will the service be fully mobile enabled?
It’s high time we elevate this service to world class standard. As it is every time I think about using the service I start getting agitated.
*Ali Hussein* *Principal* *Hussein & Associates* +254 0713 601113
Twitter: @AliHKassim
Skype: abu-jomo
LinkedIn: http://ke.linkedin.com/in/alihkassim
"We are what we repeatedly do. Excellence, therefore, is not an act but a habit." ~ Aristotle
Sent from my iPad
On 15 Jan 2018, at 6:07 PM, James Muendo via kictanet < kictanet@lists.kictanet.or.ke> wrote:
Listers,
Barack, I wonder whether those servers are here or out there. And if out there, two critical questions arise:
1. What is the SLA agreement, and especially when it comes to getting the service back within acceptable timeline(s)? 2. Why host away from the country, yet we have companies like Node and Angani, who I believe have the various competencies to handle such locally? Plus there is KIXP to support the traffic that comes through? I believe a great number of the users of the system are local. Why not make it easier and quicker?
Just wondering.
Regards,
On Mon, Jan 15, 2018 at 5:06 PM, Barrack Otieno via kictanet < kictanet@lists.kictanet.or.ke> wrote:
Teacher Karis,
Maybe the servers are in another time zone, give them a few hours they will be opened.
Regards
On 15 Jan 2018 17:02, "Kelvin Kariuki via kictanet" < kictanet@lists.kictanet.or.ke> wrote:
I have been trying it since morning, it gives this error: "503 Service UnavailableNo server is available to handle this request."
Its time they commit to a serious Service Level Agreement. Of late the downtime has been frequent, I have been in the process of registering a company and most of the time the service is not available. As a community, we are supposed to speak up about this to save the millions of Kenyans suffering from this inconvenience.
The 503 Service Unavailable error is an HTTP status code that means the web site's server is simply not available right now. *Most of the time, it occurs because the server is too busy or because there's maintenance being performed on it*... Read on: https://www.lifewire.com/503-service-unavailable-explained-2622940
The error is most likely caused by simultaneous access by millions of Kenyans, the servers they have can't handle that amount of traffic. They should upgrade their data center. A Service Level Agreement will enforce them to do that and Kenyans will get a convenient service.
On Mon, Jan 15, 2018 at 4:42 PM, Victor Kapiyo via kictanet < kictanet@lists.kictanet.or.ke> wrote:
Hi Listers,
Anyone noticed that the ecitizen portal is down. I'm not sure how frequently this happens but what's the acceptable downtime for such a critical service. Or should we go back to manual backup?
Victor
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Kelvin Kariuki Assistant Lecturer Multimedia University of Kenya Faculty of Computing and Information Technology Twitter Handle: @teacherkaris Alt email: kkariuki@mmu.ac.ke Mobile: +2547 29 385 557
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--
James Muendo
Chief Executive Officer (CEO),
Logic Craft Ltd,
Suite 39, 2nd Floor, Visions Plaza, Mombasa Road
P.O Box 28016 – 00200,
Nairobi,KE
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KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications.
_______________________________________________ kictanet mailing list kictanet@lists.kictanet.or.ke https://lists.kictanet.or.ke/mailman/listinfo/kictanet Twitter: http://twitter.com/kictanet Facebook: https://www.facebook.com/KICTANet/
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KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications.
-- *Mercy Mutemi, Advocate*.
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KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications.
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KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications.
-- *Mercy Mutemi, Advocate*.
Good morning, Was wondering if the downtime had to do with the dispute elaborated in the below story. Looks to me like an issue of an outsourcing contract going wrong Regards, Alex From: kictanet [mailto:kictanet-bounces+awatila=yahoo.co.uk@lists.kictanet.or.ke] On Behalf Of Mwendwa Kivuva via kictanet Sent: Tuesday, January 16, 2018 8:53 AM To: awatila@yahoo.co.uk Cc: Mwendwa Kivuva <Kivuva@transworldafrica.com> Subject: Re: [kictanet] eCitizen Service Down Depends how the convenience fee is used to improve the platform and lives of Kenyans. Read on https://www.standardmedia.co.ke/business/article/2001266099/unmasking-the-le... On Jan 15, 2018 6:40 PM, "Admin CampusCiti via kictanet" <kictanet@lists.kictanet.or.ke <mailto:kictanet@lists.kictanet.or.ke> > wrote: Kanini I’m with you on this. I love this service. And I honestly don’t mind that convenience fee..if only it works.. :-) UX is basically non existent. Ali Hussein Hussein & Associates +254 0713 601113 Twitter: @AliHKassim Skype: abu-jomo LinkedIn: http://ke.linkedin.com/in/alihkassim Blog: www.alyhussein.com <http://www.alyhussein.com/> "Discovery consists in seeing what everyone else has seen and thinking what no one else has thought". ~ Albert Szent-Györgyi Sent from my iPad On 15 Jan 2018, at 6:37 PM, kanini mutemi via kictanet <kictanet@lists.kictanet.or.ke <mailto:kictanet@lists.kictanet.or.ke> > wrote: I like eCitizen I do (or rather the concept). But my interactions with the platfrom always leave me with a bitter taste. It returns an error message quite often. Of course customer care is a huge problem. Online support is no better because they always tell you to call Customer Care. It’s also not the most user friendly of platforms so you get stuck quite a lot. Then there’s that controversial ‘convenience fee’ per transaction. On Mon, 15 Jan 2018 at 18:23, Ali Hussein via kictanet <kictanet@lists.kictanet.or.ke <mailto:kictanet@lists.kictanet.or.ke> > wrote: James You raise a very critical issue about critical government services. I’m curious. Since Lilian from ICT has responded to Victor maybe she can come back to us after consulting internally with answers to the following questions:- 1. Where is the eCitizen Portal hosted and what are the SLA details? 2. Why is it so difficult to get anyone on the Customer Service Line? 3. There’s no recourse when there is an issue to resolve. In November I had to pay twice for my driving license renewal. To date I’m not even sure who to speak with for a refund. 4. For such a critical service we are past the stage of being ‘happy’ simply to have the service. As citizens we expect NOTHING BUT THE BEST from Silicon Savannah. 5. When will the service be fully mobile enabled? It’s high time we elevate this service to world class standard. As it is every time I think about using the service I start getting agitated. Ali Hussein Principal Hussein & Associates +254 0713 601113 Twitter: @AliHKassim Skype: abu-jomo LinkedIn: http://ke.linkedin.com/in/alihkassim "We are what we repeatedly do. Excellence, therefore, is not an act but a habit." ~ Aristotle Sent from my iPad On 15 Jan 2018, at 6:07 PM, James Muendo via kictanet <kictanet@lists.kictanet.or.ke <mailto:kictanet@lists.kictanet.or.ke> > wrote: Listers, Barack, I wonder whether those servers are here or out there. And if out there, two critical questions arise: 1. What is the SLA agreement, and especially when it comes to getting the service back within acceptable timeline(s)? 2. Why host away from the country, yet we have companies like Node and Angani, who I believe have the various competencies to handle such locally? Plus there is KIXP to support the traffic that comes through? I believe a great number of the users of the system are local. Why not make it easier and quicker? Just wondering. Regards, On Mon, Jan 15, 2018 at 5:06 PM, Barrack Otieno via kictanet <kictanet@lists.kictanet.or.ke <mailto:kictanet@lists.kictanet.or.ke> > wrote: Teacher Karis, Maybe the servers are in another time zone, give them a few hours they will be opened. Regards On 15 Jan 2018 17:02, "Kelvin Kariuki via kictanet" <kictanet@lists.kictanet.or.ke <mailto:kictanet@lists.kictanet.or.ke> > wrote: I have been trying it since morning, it gives this error: "503 Service Unavailable No server is available to handle this request." Its time they commit to a serious Service Level Agreement. Of late the downtime has been frequent, I have been in the process of registering a company and most of the time the service is not available. As a community, we are supposed to speak up about this to save the millions of Kenyans suffering from this inconvenience. The 503 Service Unavailable error is an HTTP status code that means the web site's server is simply not available right now. Most of the time, it occurs because the server is too busy or because there's maintenance being performed on it... Read on: https://www.lifewire.com/503-service-unavailable-explained-2622940 The error is most likely caused by simultaneous access by millions of Kenyans, the servers they have can't handle that amount of traffic. They should upgrade their data center. A Service Level Agreement will enforce them to do that and Kenyans will get a convenient service. On Mon, Jan 15, 2018 at 4:42 PM, Victor Kapiyo via kictanet <kictanet@lists.kictanet.or.ke <mailto:kictanet@lists.kictanet.or.ke> > wrote: Hi Listers, Anyone noticed that the ecitizen portal is down. I'm not sure how frequently this happens but what's the acceptable downtime for such a critical service. Or should we go back to manual backup? Victor _______________________________________________ kictanet mailing list kictanet@lists.kictanet.or.ke <mailto:kictanet@lists.kictanet.or.ke> https://lists.kictanet.or.ke/mailman/listinfo/kictanet Twitter: http://twitter.com/kictanet Facebook: https://www.facebook.com/KICTANet/ Unsubscribe or change your options at https://lists.kictanet.or.ke/mailman/options/kictanet/kelvinkariuki89%40gmai... The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development. KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications. -- Best Regards, Kelvin Kariuki Assistant Lecturer Multimedia University of Kenya Faculty of Computing and Information Technology Twitter Handle: @teacherkaris Alt email: kkariuki@mmu.ac.ke <mailto:kkariuki@mmu.ac.ke> Mobile: +2547 29 385 557 The Lord is my Shepherd _______________________________________________ kictanet mailing list kictanet@lists.kictanet.or.ke <mailto:kictanet@lists.kictanet.or.ke> https://lists.kictanet.or.ke/mailman/listinfo/kictanet Twitter: http://twitter.com/kictanet Facebook: https://www.facebook.com/KICTANet/ Unsubscribe or change your options at https://lists.kictanet.or.ke/mailman/options/kictanet/otieno.barrack%40gmail... The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development. KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications. _______________________________________________ kictanet mailing list kictanet@lists.kictanet.or.ke <mailto:kictanet@lists.kictanet.or.ke> https://lists.kictanet.or.ke/mailman/listinfo/kictanet Twitter: http://twitter.com/kictanet Facebook: https://www.facebook.com/KICTANet/ Unsubscribe or change your options at https://lists.kictanet.or.ke/mailman/options/kictanet/james%40muendo.co.ke The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development. KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications. -- James Muendo Chief Executive Officer (CEO), Logic Craft Ltd, Suite 39, 2nd Floor, Visions Plaza, Mombasa Road P.O Box 28016 – 00200, Nairobi,KE M:| +254.725.567.508 S: | tim.rick Gtalk:| james.muendo T: | <https://twitter.com/Mmuendo> @Mmuendo W:| <http://about.me/muendo> http://about.me/muendo Too Brief? <http://emailcharter.org/> Here's Why _______________________________________________ kictanet mailing list kictanet@lists.kictanet.or.ke <mailto:kictanet@lists.kictanet.or.ke> https://lists.kictanet.or.ke/mailman/listinfo/kictanet Twitter: http://twitter.com/kictanet Facebook: https://www.facebook.com/KICTANet/ Unsubscribe or change your options at https://lists.kictanet.or.ke/mailman/options/kictanet/info%40alyhussein.com The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development. KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications. _______________________________________________ kictanet mailing list kictanet@lists.kictanet.or.ke <mailto:kictanet@lists.kictanet.or.ke> https://lists.kictanet.or.ke/mailman/listinfo/kictanet Twitter: http://twitter.com/kictanet Facebook: https://www.facebook.com/KICTANet/ Unsubscribe or change your options at https://lists.kictanet.or.ke/mailman/options/kictanet/kaninimutemi%40gmail.c... The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development. KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications. -- Mercy Mutemi, Advocate. _______________________________________________ kictanet mailing list kictanet@lists.kictanet.or.ke <mailto:kictanet@lists.kictanet.or.ke> https://lists.kictanet.or.ke/mailman/listinfo/kictanet Twitter: http://twitter.com/kictanet Facebook: https://www.facebook.com/KICTANet/ Unsubscribe or change your options at https://lists.kictanet.or.ke/mailman/options/kictanet/info%40campusciti.com The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development. KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications. _______________________________________________ kictanet mailing list kictanet@lists.kictanet.or.ke <mailto:kictanet@lists.kictanet.or.ke> https://lists.kictanet.or.ke/mailman/listinfo/kictanet Twitter: http://twitter.com/kictanet Facebook: https://www.facebook.com/KICTANet/ Unsubscribe or change your options at https://lists.kictanet.or.ke/mailman/options/kictanet/kivuva%40transworldafr... The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development. KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications.
What is going on? On Tue, Jan 16, 2018 at 10:23 AM, Alex Watila via kictanet <kictanet@lists.kictanet.or.ke <mailto:kictanet@lists.kictanet.or.ke>> wrote: Good morning, Was wondering if the downtime had to do with the dispute elaborated in the below story. Looks to me like an issue of an outsourcing contract going wrong Regards, Alex From: kictanet [mailto:kictanet-bounces+awatila <mailto:kictanet-bounces%2Bawatila>=yahoo.co.uk@lists.kictanet.or.ke <mailto:yahoo.co.uk@lists.kictanet.or.ke>] On Behalf Of Mwendwa Kivuva via kictanet Sent: Tuesday, January 16, 2018 8:53 AM To: awatila@yahoo.co.uk <mailto:awatila@yahoo.co.uk> Cc: Mwendwa Kivuva <Kivuva@transworldafrica.com <mailto:Kivuva@transworldafrica.com>> Subject: Re: [kictanet] eCitizen Service Down Depends how the convenience fee is used to improve the platform and lives of Kenyans. Read on https://www.standardmedia.co.ke/business/article/2001266099/unmasking-the-le... <https://www.standardmedia.co.ke/business/article/2001266099/unmasking-the-legal-fight-behind-ecitizen-deal-worth-billions> On Jan 15, 2018 6:40 PM, "Admin CampusCiti via kictanet" <kictanet@lists.kictanet.or.ke <mailto:kictanet@lists.kictanet.or.ke>> wrote: Kanini I’m with you on this. I love this service. And I honestly don’t mind that convenience fee..if only it works.. :-) UX is basically non existent. Ali Hussein Hussein & Associates +254 0713 601113 Twitter: @AliHKassim Skype: abu-jomo LinkedIn: http://ke.linkedin.com/in/alihkassim <http://ke.linkedin.com/in/alihkassim> Blog: www.alyhussein.com <http://www.alyhussein.com/> "Discovery consists in seeing what everyone else has seen and thinking what no one else has thought". ~ Albert Szent-Györgyi Sent from my iPad On 15 Jan 2018, at 6:37 PM, kanini mutemi via kictanet <kictanet@lists.kictanet.or.ke <mailto:kictanet@lists.kictanet.or.ke>> wrote: I like eCitizen I do (or rather the concept). But my interactions with the platfrom always leave me with a bitter taste. It returns an error message quite often. Of course customer care is a huge problem. Online support is no better because they always tell you to call Customer Care. It’s also not the most user friendly of platforms so you get stuck quite a lot. Then there’s that controversial ‘convenience fee’ per transaction. On Mon, 15 Jan 2018 at 18:23, Ali Hussein via kictanet <kictanet@lists.kictanet.or.ke <mailto:kictanet@lists.kictanet.or.ke>> wrote: James You raise a very critical issue about critical government services. I’m curious. Since Lilian from ICT has responded to Victor maybe she can come back to us after consulting internally with answers to the following questions:- 1. Where is the eCitizen Portal hosted and what are the SLA details? 2. Why is it so difficult to get anyone on the Customer Service Line? 3. There’s no recourse when there is an issue to resolve. In November I had to pay twice for my driving license renewal. To date I’m not even sure who to speak with for a refund. 4. For such a critical service we are past the stage of being ‘happy’ simply to have the service. As citizens we expect NOTHING BUT THE BEST from Silicon Savannah. 5. When will the service be fully mobile enabled? It’s high time we elevate this service to world class standard. As it is every time I think about using the service I start getting agitated. Ali Hussein Principal Hussein & Associates +254 0713 601113 Twitter: @AliHKassim Skype: abu-jomo LinkedIn: http://ke.linkedin.com/in/alihkassim <http://ke.linkedin.com/in/alihkassim> "We are what we repeatedly do. Excellence, therefore, is not an act but a habit." ~ Aristotle Sent from my iPad On 15 Jan 2018, at 6:07 PM, James Muendo via kictanet <kictanet@lists.kictanet.or.ke <mailto:kictanet@lists.kictanet.or.ke>> wrote: Listers, Barack, I wonder whether those servers are here or out there. And if out there, two critical questions arise: 1. What is the SLA agreement, and especially when it comes to getting the service back within acceptable timeline(s)? 2. Why host away from the country, yet we have companies like Node and Angani, who I believe have the various competencies to handle such locally? Plus there is KIXP to support the traffic that comes through? I believe a great number of the users of the system are local. Why not make it easier and quicker? Just wondering. Regards, On Mon, Jan 15, 2018 at 5:06 PM, Barrack Otieno via kictanet <kictanet@lists.kictanet.or.ke <mailto:kictanet@lists.kictanet.or.ke>> wrote: Teacher Karis, Maybe the servers are in another time zone, give them a few hours they will be opened. Regards On 15 Jan 2018 17:02, "Kelvin Kariuki via kictanet" <kictanet@lists.kictanet.or.ke <mailto:kictanet@lists.kictanet.or.ke>> wrote: I have been trying it since morning, it gives this error: "503 Service Unavailable No server is available to handle this request." Its time they commit to a serious Service Level Agreement. Of late the downtime has been frequent, I have been in the process of registering a company and most of the time the service is not available. As a community, we are supposed to speak up about this to save the millions of Kenyans suffering from this inconvenience. The 503 Service Unavailable error is an HTTP status code that means the web site's server is simply not available right now. Most of the time, it occurs because the server is too busy or because there's maintenance being performed on it... Read on: https://www.lifewire.com/503-service-unavailable-explained-2622940 <https://www.lifewire.com/503-service-unavailable-explained-2622940> The error is most likely caused by simultaneous access by millions of Kenyans, the servers they have can't handle that amount of traffic. They should upgrade their data center. A Service Level Agreement will enforce them to do that and Kenyans will get a convenient service. On Mon, Jan 15, 2018 at 4:42 PM, Victor Kapiyo via kictanet <kictanet@lists.kictanet.or.ke <mailto:kictanet@lists.kictanet.or.ke>> wrote: Hi Listers, Anyone noticed that the ecitizen portal is down. I'm not sure how frequently this happens but what's the acceptable downtime for such a critical service. Or should we go back to manual backup? Victor _______________________________________________ kictanet mailing list kictanet@lists.kictanet.or.ke <mailto:kictanet@lists.kictanet.or.ke> https://lists.kictanet.or.ke/mailman/listinfo/kictanet <https://lists.kictanet.or.ke/mailman/listinfo/kictanet> Twitter: http://twitter.com/kictanet <http://twitter.com/kictanet> Facebook: https://www.facebook.com/KICTANet/ <https://www.facebook.com/KICTANet/> Unsubscribe or change your options at https://lists.kictanet.or.ke/mailman/options/kictanet/kelvinkariuki89%40gmai... <https://lists.kictanet.or.ke/mailman/options/kictanet/kelvinkariuki89%40gmail.com> The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development. KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications. -- Best Regards, Kelvin Kariuki Assistant Lecturer Multimedia University of Kenya Faculty of Computing and Information Technology Twitter Handle: @teacherkaris Alt email: kkariuki@mmu.ac.ke <mailto:kkariuki@mmu.ac.ke> Mobile: +2547 29 385 557 The Lord is my Shepherd _______________________________________________ kictanet mailing list kictanet@lists.kictanet.or.ke <mailto:kictanet@lists.kictanet.or.ke> https://lists.kictanet.or.ke/mailman/listinfo/kictanet <https://lists.kictanet.or.ke/mailman/listinfo/kictanet> Twitter: http://twitter.com/kictanet <http://twitter.com/kictanet> Facebook: https://www.facebook.com/KICTANet/ <https://www.facebook.com/KICTANet/> Unsubscribe or change your options at https://lists.kictanet.or.ke/mailman/options/kictanet/otieno.barrack%40gmail... <https://lists.kictanet.or.ke/mailman/options/kictanet/otieno.barrack%40gmail.com> The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development. KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications. _______________________________________________ kictanet mailing list kictanet@lists.kictanet.or.ke <mailto:kictanet@lists.kictanet.or.ke> https://lists.kictanet.or.ke/mailman/listinfo/kictanet <https://lists.kictanet.or.ke/mailman/listinfo/kictanet> Twitter: http://twitter.com/kictanet <http://twitter.com/kictanet> Facebook: https://www.facebook.com/KICTANet/ <https://www.facebook.com/KICTANet/> Unsubscribe or change your options at https://lists.kictanet.or.ke/mailman/options/kictanet/james%40muendo.co.ke <https://lists.kictanet.or.ke/mailman/options/kictanet/james%40muendo.co.ke> The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development. KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications. -- James Muendo Chief Executive Officer (CEO), Logic Craft Ltd, Suite 39, 2nd Floor, Visions Plaza, Mombasa Road P.O Box 28016 – 00200, Nairobi,KE M:| +254.725.567.508 S: | tim.rick Gtalk:| james.muendo T: | @Mmuendo <https://twitter.com/Mmuendo> W:|http://about.me/muendo <http://about.me/muendo> Too Brief? Here's Why <http://emailcharter.org/> _______________________________________________ kictanet mailing list kictanet@lists.kictanet.or.ke <mailto:kictanet@lists.kictanet.or.ke> https://lists.kictanet.or.ke/mailman/listinfo/kictanet <https://lists.kictanet.or.ke/mailman/listinfo/kictanet> Twitter: http://twitter.com/kictanet <http://twitter.com/kictanet> Facebook: https://www.facebook.com/KICTANet/ <https://www.facebook.com/KICTANet/> Unsubscribe or change your options at https://lists.kictanet.or.ke/mailman/options/kictanet/info%40alyhussein.com <https://lists.kictanet.or.ke/mailman/options/kictanet/info%40alyhussein.com> The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development. KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications. _______________________________________________ kictanet mailing list kictanet@lists.kictanet.or.ke <mailto:kictanet@lists.kictanet.or.ke> https://lists.kictanet.or.ke/mailman/listinfo/kictanet <https://lists.kictanet.or.ke/mailman/listinfo/kictanet> Twitter: http://twitter.com/kictanet <http://twitter.com/kictanet> Facebook: https://www.facebook.com/KICTANet/ <https://www.facebook.com/KICTANet/> Unsubscribe or change your options at https://lists.kictanet.or.ke/mailman/options/kictanet/kaninimutemi%40gmail.c... <https://lists.kictanet.or.ke/mailman/options/kictanet/kaninimutemi%40gmail.com> The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development. KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications. -- Mercy Mutemi, Advocate. _______________________________________________ kictanet mailing list kictanet@lists.kictanet.or.ke <mailto:kictanet@lists.kictanet.or.ke> https://lists.kictanet.or.ke/mailman/listinfo/kictanet <https://lists.kictanet.or.ke/mailman/listinfo/kictanet> Twitter: http://twitter.com/kictanet <http://twitter.com/kictanet> Facebook: https://www.facebook.com/KICTANet/ <https://www.facebook.com/KICTANet/> Unsubscribe or change your options at https://lists.kictanet.or.ke/mailman/options/kictanet/info%40campusciti.com <https://lists.kictanet.or.ke/mailman/options/kictanet/info%40campusciti.com> The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development. KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications. _______________________________________________ kictanet mailing list kictanet@lists.kictanet.or.ke <mailto:kictanet@lists.kictanet.or.ke> https://lists.kictanet.or.ke/mailman/listinfo/kictanet <https://lists.kictanet.or.ke/mailman/listinfo/kictanet> Twitter: http://twitter.com/kictanet <http://twitter.com/kictanet> Facebook: https://www.facebook.com/KICTANet/ <https://www.facebook.com/KICTANet/> Unsubscribe or change your options at https://lists.kictanet.or.ke/mailman/options/kictanet/kivuva%40transworldafr... <https://lists.kictanet.or.ke/mailman/options/kictanet/kivuva%40transworldafrica.com> The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development. KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications. _______________________________________________ kictanet mailing list kictanet@lists.kictanet.or.ke <mailto:kictanet@lists.kictanet.or.ke> https://lists.kictanet.or.ke/mailman/listinfo/kictanet <https://lists.kictanet.or.ke/mailman/listinfo/kictanet> Twitter: http://twitter.com/kictanet <http://twitter.com/kictanet> Facebook: https://www.facebook.com/KICTANet/ <https://www.facebook.com/KICTANet/> Unsubscribe or change your options at https://lists.kictanet.or.ke/mailman/options/kictanet/kaninimutemi%40gmail.c... <https://lists.kictanet.or.ke/mailman/options/kictanet/kaninimutemi%40gmail.com> The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development. KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications. -- Mercy Mutemi.
I have been unable to do anything on the platform for the last two weeks in relation to company registry matters. This is serious. *Ali Hussein* *Principal* *Hussein & Associates* Tel: +254 713 601113 Twitter: @AliHKassim Skype: abu-jomo LinkedIn: http://ke.linkedin.com/in/alihkassim <http://ke.linkedin.com/in/alihkassim> 13th Floor , Delta Towers, Oracle Wing, Chiromo Road, Westlands, Nairobi, Kenya. Any information of a personal nature expressed in this email are purely mine and do not necessarily reflect the official positions of the organizations that I work with. On Thu, Jan 25, 2018 at 5:09 PM, kanini mutemi via kictanet < kictanet@lists.kictanet.or.ke> wrote:
What is going on?
On Tue, Jan 16, 2018 at 10:23 AM, Alex Watila via kictanet < kictanet@lists.kictanet.or.ke> wrote:
Good morning,
Was wondering if the downtime had to do with the dispute elaborated in the below story.
Looks to me like an issue of an outsourcing contract going wrong
Regards,
Alex
*From:* kictanet [mailto:kictanet-bounces+awatila= yahoo.co.uk@lists.kictanet.or.ke] *On Behalf Of *Mwendwa Kivuva via kictanet *Sent:* Tuesday, January 16, 2018 8:53 AM *To:* awatila@yahoo.co.uk *Cc:* Mwendwa Kivuva <Kivuva@transworldafrica.com> *Subject:* Re: [kictanet] eCitizen Service Down
Depends how the convenience fee is used to improve the platform and lives of Kenyans. Read on https://www.standardmedia.c o.ke/business/article/2001266099/unmasking-the-legal-fight- behind-ecitizen-deal-worth-billions
On Jan 15, 2018 6:40 PM, "Admin CampusCiti via kictanet" < kictanet@lists.kictanet.or.ke> wrote:
Kanini
I’m with you on this. I love this service. And I honestly don’t mind that convenience fee..if only it works.. :-)
UX is basically non existent.
*Ali Hussein*
*Hussein & Associates*
+254 0713 601113
Twitter: @AliHKassim Skype: abu-jomo LinkedIn: http://ke.linkedin.com/in/alihkassim
Blog: www.alyhussein.com
"Discovery consists in seeing what everyone else has seen and thinking what no one else has thought". ~ Albert Szent-Györgyi
Sent from my iPad
On 15 Jan 2018, at 6:37 PM, kanini mutemi via kictanet < kictanet@lists.kictanet.or.ke> wrote:
I like eCitizen I do (or rather the concept). But my interactions with the platfrom always leave me with a bitter taste. It returns an error message quite often. Of course customer care is a huge problem. Online support is no better because they always tell you to call Customer Care. It’s also not the most user friendly of platforms so you get stuck quite a lot. Then there’s that controversial ‘convenience fee’ per transaction.
On Mon, 15 Jan 2018 at 18:23, Ali Hussein via kictanet < kictanet@lists.kictanet.or.ke> wrote:
James
You raise a very critical issue about critical government services. I’m curious. Since Lilian from ICT has responded to Victor maybe she can come back to us after consulting internally with answers to the following questions:-
1. Where is the eCitizen Portal hosted and what are the SLA details?
2. Why is it so difficult to get anyone on the Customer Service Line?
3. There’s no recourse when there is an issue to resolve. In November I had to pay twice for my driving license renewal. To date I’m not even sure who to speak with for a refund.
4. For such a critical service we are past the stage of being ‘happy’ simply to have the service. As citizens we expect NOTHING BUT THE BEST from Silicon Savannah.
5. When will the service be fully mobile enabled?
It’s high time we elevate this service to world class standard. As it is every time I think about using the service I start getting agitated.
*Ali Hussein*
*Principal*
*Hussein & Associates*
+254 0713 601113
Twitter: @AliHKassim Skype: abu-jomo LinkedIn: http://ke.linkedin.com/in/alihkassim
"We are what we repeatedly do. Excellence, therefore, is not an act but a habit." ~ Aristotle
Sent from my iPad
On 15 Jan 2018, at 6:07 PM, James Muendo via kictanet < kictanet@lists.kictanet.or.ke> wrote:
Listers,
Barack, I wonder whether those servers are here or out there. And if out there, two critical questions arise:
1. What is the SLA agreement, and especially when it comes to getting the service back within acceptable timeline(s)?
2. Why host away from the country, yet we have companies like Node and Angani, who I believe have the various competencies to handle such locally? Plus there is KIXP to support the traffic that comes through? I believe a great number of the users of the system are local. Why not make it easier and quicker?
Just wondering.
Regards,
On Mon, Jan 15, 2018 at 5:06 PM, Barrack Otieno via kictanet < kictanet@lists.kictanet.or.ke> wrote:
Teacher Karis,
Maybe the servers are in another time zone, give them a few hours they will be opened.
Regards
On 15 Jan 2018 17:02, "Kelvin Kariuki via kictanet" < kictanet@lists.kictanet.or.ke> wrote:
I have been trying it since morning, it gives this error: "503 Service Unavailable
No server is available to handle this request."
Its time they commit to a serious Service Level Agreement. Of late the downtime has been frequent, I have been in the process of registering a company and most of the time the service is not available. As a community, we are supposed to speak up about this to save the millions of Kenyans suffering from this inconvenience.
The *503 Service Unavailable* error is an HTTP status code that means the web site's server is simply not available right now. *Most of the time, it occurs because the server is too busy or because there's maintenance being performed on it*... Read on: https://www.lifewire.com/5 03-service-unavailable-explained-2622940
The error is most likely caused by simultaneous access by millions of Kenyans, the servers they have can't handle that amount of traffic. They should upgrade their data center. A Service Level Agreement will enforce them to do that and Kenyans will get a convenient service.
On Mon, Jan 15, 2018 at 4:42 PM, Victor Kapiyo via kictanet < kictanet@lists.kictanet.or.ke> wrote:
Hi Listers,
Anyone noticed that the ecitizen portal is down. I'm not sure how frequently this happens but what's the acceptable downtime for such a critical service. Or should we go back to manual backup?
Victor
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KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications.
--
Best Regards,
Kelvin Kariuki
Assistant Lecturer Multimedia University of Kenya Faculty of Computing and Information Technology
Twitter Handle: @teacherkaris
Alt email: kkariuki@mmu.ac.ke
Mobile: +2547 29 385 557
The Lord is my Shepherd
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KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications.
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The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development.
KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications.
--
James Muendo
Chief Executive Officer (CEO),
Logic Craft Ltd,
Suite 39, 2nd Floor, Visions Plaza, Mombasa Road
P.O Box 28016 – 00200,
Nairobi,KE
M:| +254.725.567.508 S: | tim.rick Gtalk:| james.muendo T: | @Mmuendo <https://twitter.com/Mmuendo> W:|http://about.me/muendo
Too Brief? Here's Why <http://emailcharter.org/>
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KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications.
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--
*Mercy Mutemi, Advocate*.
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KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications.
-- *Mercy Mutemi.*
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KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications.
Legislation needed. Listen to patriots building local firms. http://www.nextgov.com/cio-briefing/2018/01/love-him-or-hate-him-darrell-iss... On Thu, Jan 25, 2018 at 5:22 PM, Ali Hussein via kictanet < kictanet@lists.kictanet.or.ke> wrote:
I have been unable to do anything on the platform for the last two weeks in relation to company registry matters.
This is serious.
*Ali Hussein*
*Principal*
*Hussein & Associates*
Tel: +254 713 601113
Twitter: @AliHKassim
Skype: abu-jomo
LinkedIn: http://ke.linkedin.com/in/alihkassim <http://ke.linkedin.com/in/alihkassim>
13th Floor , Delta Towers, Oracle Wing,
Chiromo Road, Westlands,
Nairobi, Kenya.
Any information of a personal nature expressed in this email are purely mine and do not necessarily reflect the official positions of the organizations that I work with.
On Thu, Jan 25, 2018 at 5:09 PM, kanini mutemi via kictanet < kictanet@lists.kictanet.or.ke> wrote:
What is going on?
On Tue, Jan 16, 2018 at 10:23 AM, Alex Watila via kictanet < kictanet@lists.kictanet.or.ke> wrote:
Good morning,
Was wondering if the downtime had to do with the dispute elaborated in the below story.
Looks to me like an issue of an outsourcing contract going wrong
Regards,
Alex
*From:* kictanet [mailto:kictanet-bounces+awatila= yahoo.co.uk@lists.kictanet.or.ke] *On Behalf Of *Mwendwa Kivuva via kictanet *Sent:* Tuesday, January 16, 2018 8:53 AM *To:* awatila@yahoo.co.uk *Cc:* Mwendwa Kivuva <Kivuva@transworldafrica.com> *Subject:* Re: [kictanet] eCitizen Service Down
Depends how the convenience fee is used to improve the platform and lives of Kenyans. Read on https://www.standardmedia.c o.ke/business/article/2001266099/unmasking-the-legal-fight-b ehind-ecitizen-deal-worth-billions
On Jan 15, 2018 6:40 PM, "Admin CampusCiti via kictanet" < kictanet@lists.kictanet.or.ke> wrote:
Kanini
I’m with you on this. I love this service. And I honestly don’t mind that convenience fee..if only it works.. :-)
UX is basically non existent.
*Ali Hussein*
*Hussein & Associates*
+254 0713 601113
Twitter: @AliHKassim Skype: abu-jomo LinkedIn: http://ke.linkedin.com/in/alihkassim
Blog: www.alyhussein.com
"Discovery consists in seeing what everyone else has seen and thinking what no one else has thought". ~ Albert Szent-Györgyi
Sent from my iPad
On 15 Jan 2018, at 6:37 PM, kanini mutemi via kictanet < kictanet@lists.kictanet.or.ke> wrote:
I like eCitizen I do (or rather the concept). But my interactions with the platfrom always leave me with a bitter taste. It returns an error message quite often. Of course customer care is a huge problem. Online support is no better because they always tell you to call Customer Care. It’s also not the most user friendly of platforms so you get stuck quite a lot. Then there’s that controversial ‘convenience fee’ per transaction.
On Mon, 15 Jan 2018 at 18:23, Ali Hussein via kictanet < kictanet@lists.kictanet.or.ke> wrote:
James
You raise a very critical issue about critical government services. I’m curious. Since Lilian from ICT has responded to Victor maybe she can come back to us after consulting internally with answers to the following questions:-
1. Where is the eCitizen Portal hosted and what are the SLA details?
2. Why is it so difficult to get anyone on the Customer Service Line?
3. There’s no recourse when there is an issue to resolve. In November I had to pay twice for my driving license renewal. To date I’m not even sure who to speak with for a refund.
4. For such a critical service we are past the stage of being ‘happy’ simply to have the service. As citizens we expect NOTHING BUT THE BEST from Silicon Savannah.
5. When will the service be fully mobile enabled?
It’s high time we elevate this service to world class standard. As it is every time I think about using the service I start getting agitated.
*Ali Hussein*
*Principal*
*Hussein & Associates*
+254 0713 601113
Twitter: @AliHKassim Skype: abu-jomo LinkedIn: http://ke.linkedin.com/in/alihkassim
"We are what we repeatedly do. Excellence, therefore, is not an act but a habit." ~ Aristotle
Sent from my iPad
On 15 Jan 2018, at 6:07 PM, James Muendo via kictanet < kictanet@lists.kictanet.or.ke> wrote:
Listers,
Barack, I wonder whether those servers are here or out there. And if out there, two critical questions arise:
1. What is the SLA agreement, and especially when it comes to getting the service back within acceptable timeline(s)?
2. Why host away from the country, yet we have companies like Node and Angani, who I believe have the various competencies to handle such locally? Plus there is KIXP to support the traffic that comes through? I believe a great number of the users of the system are local. Why not make it easier and quicker?
Just wondering.
Regards,
On Mon, Jan 15, 2018 at 5:06 PM, Barrack Otieno via kictanet < kictanet@lists.kictanet.or.ke> wrote:
Teacher Karis,
Maybe the servers are in another time zone, give them a few hours they will be opened.
Regards
On 15 Jan 2018 17:02, "Kelvin Kariuki via kictanet" < kictanet@lists.kictanet.or.ke> wrote:
I have been trying it since morning, it gives this error: "503 Service Unavailable
No server is available to handle this request."
Its time they commit to a serious Service Level Agreement. Of late the downtime has been frequent, I have been in the process of registering a company and most of the time the service is not available. As a community, we are supposed to speak up about this to save the millions of Kenyans suffering from this inconvenience.
The *503 Service Unavailable* error is an HTTP status code that means the web site's server is simply not available right now. *Most of the time, it occurs because the server is too busy or because there's maintenance being performed on it*... Read on: https://www.lifewire.com/503-service-unavailable-explained-2622940
The error is most likely caused by simultaneous access by millions of Kenyans, the servers they have can't handle that amount of traffic. They should upgrade their data center. A Service Level Agreement will enforce them to do that and Kenyans will get a convenient service.
On Mon, Jan 15, 2018 at 4:42 PM, Victor Kapiyo via kictanet < kictanet@lists.kictanet.or.ke> wrote:
Hi Listers,
Anyone noticed that the ecitizen portal is down. I'm not sure how frequently this happens but what's the acceptable downtime for such a critical service. Or should we go back to manual backup?
Victor
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Kelvin Kariuki
Assistant Lecturer Multimedia University of Kenya Faculty of Computing and Information Technology
Twitter Handle: @teacherkaris
Alt email: kkariuki@mmu.ac.ke
Mobile: +2547 29 385 557
The Lord is my Shepherd
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KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications.
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The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development.
KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications.
--
James Muendo
Chief Executive Officer (CEO),
Logic Craft Ltd,
Suite 39, 2nd Floor, Visions Plaza, Mombasa Road
P.O Box 28016 – 00200,
Nairobi,KE
M:| +254.725.567.508 S: | tim.rick Gtalk:| james.muendo T: | @Mmuendo <https://twitter.com/Mmuendo> W:|http://about.me/muendo
Too Brief? Here's Why <http://emailcharter.org/>
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KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications.
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KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications.
--
*Mercy Mutemi, Advocate*.
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KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications.
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KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications.
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KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications.
-- *Mercy Mutemi.*
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KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications.
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KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications.
-- SMM *"Better a patient person than a warrior, one with self-control than one who takes a city." Prov 16:32*
Let's not be too critical. While I accept that hi-availability is a standard practice that must be upheld, we all experience outages wherever we work and are responsible. Let's not be too mean to the eCitizen team. What if it is caused by a service provider which is indeed a possibility. Perhaps we should be requiring that an incident report be provided publicly. Happy New Year listers! On Jan 15, 2018 6:39 PM, "kanini mutemi via kictanet" < kictanet@lists.kictanet.or.ke> wrote:
I like eCitizen I do (or rather the concept). But my interactions with the platfrom always leave me with a bitter taste. It returns an error message quite often. Of course customer care is a huge problem. Online support is no better because they always tell you to call Customer Care. It’s also not the most user friendly of platforms so you get stuck quite a lot. Then there’s that controversial ‘convenience fee’ per transaction.
On Mon, 15 Jan 2018 at 18:23, Ali Hussein via kictanet < kictanet@lists.kictanet.or.ke> wrote:
James
You raise a very critical issue about critical government services. I’m curious. Since Lilian from ICT has responded to Victor maybe she can come back to us after consulting internally with answers to the following questions:-
1. Where is the eCitizen Portal hosted and what are the SLA details? 2. Why is it so difficult to get anyone on the Customer Service Line? 3. There’s no recourse when there is an issue to resolve. In November I had to pay twice for my driving license renewal. To date I’m not even sure who to speak with for a refund. 4. For such a critical service we are past the stage of being ‘happy’ simply to have the service. As citizens we expect NOTHING BUT THE BEST from Silicon Savannah. 5. When will the service be fully mobile enabled?
It’s high time we elevate this service to world class standard. As it is every time I think about using the service I start getting agitated.
*Ali Hussein* *Principal* *Hussein & Associates* +254 0713 601113 <0713%20601113>
Twitter: @AliHKassim
Skype: abu-jomo
LinkedIn: http://ke.linkedin.com/in/alihkassim
"We are what we repeatedly do. Excellence, therefore, is not an act but a habit." ~ Aristotle
Sent from my iPad
On 15 Jan 2018, at 6:07 PM, James Muendo via kictanet < kictanet@lists.kictanet.or.ke> wrote:
Listers,
Barack, I wonder whether those servers are here or out there. And if out there, two critical questions arise:
1. What is the SLA agreement, and especially when it comes to getting the service back within acceptable timeline(s)? 2. Why host away from the country, yet we have companies like Node and Angani, who I believe have the various competencies to handle such locally? Plus there is KIXP to support the traffic that comes through? I believe a great number of the users of the system are local. Why not make it easier and quicker?
Just wondering.
Regards,
On Mon, Jan 15, 2018 at 5:06 PM, Barrack Otieno via kictanet < kictanet@lists.kictanet.or.ke> wrote:
Teacher Karis,
Maybe the servers are in another time zone, give them a few hours they will be opened.
Regards
On 15 Jan 2018 17:02, "Kelvin Kariuki via kictanet" < kictanet@lists.kictanet.or.ke> wrote:
I have been trying it since morning, it gives this error: "503 Service UnavailableNo server is available to handle this request."
Its time they commit to a serious Service Level Agreement. Of late the downtime has been frequent, I have been in the process of registering a company and most of the time the service is not available. As a community, we are supposed to speak up about this to save the millions of Kenyans suffering from this inconvenience.
The 503 Service Unavailable error is an HTTP status code that means the web site's server is simply not available right now. *Most of the time, it occurs because the server is too busy or because there's maintenance being performed on it*... Read on: https://www.lifewire.com/503-service-unavailable-explained-2622940
The error is most likely caused by simultaneous access by millions of Kenyans, the servers they have can't handle that amount of traffic. They should upgrade their data center. A Service Level Agreement will enforce them to do that and Kenyans will get a convenient service.
On Mon, Jan 15, 2018 at 4:42 PM, Victor Kapiyo via kictanet < kictanet@lists.kictanet.or.ke> wrote:
Hi Listers,
Anyone noticed that the ecitizen portal is down. I'm not sure how frequently this happens but what's the acceptable downtime for such a critical service. Or should we go back to manual backup?
Victor
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KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications.
-- Best Regards,
Kelvin Kariuki Assistant Lecturer Multimedia University of Kenya Faculty of Computing and Information Technology Twitter Handle: @teacherkaris Alt email: kkariuki@mmu.ac.ke Mobile: +2547 29 385 557
The Lord is my Shepherd
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KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications.
_______________________________________________ kictanet mailing list kictanet@lists.kictanet.or.ke https://lists.kictanet.or.ke/mailman/listinfo/kictanet Twitter: http://twitter.com/kictanet Facebook: https://www.facebook.com/KICTANet/
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The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development.
KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications.
--
James Muendo
Chief Executive Officer (CEO),
Logic Craft Ltd,
Suite 39, 2nd Floor, Visions Plaza, Mombasa Road
P.O Box 28016 – 00200,
Nairobi,KE
M:| +254.725.567.508 S: | tim.rick Gtalk:| james.muendo T: | @Mmuendo <https://twitter.com/Mmuendo> W:|http://about.me/muendo
Too Brief? Here's Why <http://emailcharter.org/>
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The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development.
KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications.
_______________________________________________ kictanet mailing list kictanet@lists.kictanet.or.ke https://lists.kictanet.or.ke/mailman/listinfo/kictanet Twitter: http://twitter.com/kictanet Facebook: https://www.facebook.com/KICTANet/
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KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications.
-- *Mercy Mutemi, Advocate*.
_______________________________________________ kictanet mailing list kictanet@lists.kictanet.or.ke https://lists.kictanet.or.ke/mailman/listinfo/kictanet Twitter: http://twitter.com/kictanet Facebook: https://www.facebook.com/KICTANet/
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KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications.
Dorcas I agree. We should be encouraging and help where we can. The incidences though at eCitizen have become way too common. It’s incumbent on us to point them out and suggest solutions. When the only place you can get G2C services is the portal then it becomes critically important to monitor availability, service levels and customer service response times. When this becomes below par then the Kshs. 50 convenience fee quickly becomes a disincentive. Regards Ali Hussein Principal Hussein & Associates +254 0713 601113 Twitter: @AliHKassim Skype: abu-jomo LinkedIn: http://ke.linkedin.com/in/alihkassim "We are what we repeatedly do. Excellence, therefore, is not an act but a habit." ~ Aristotle Sent from my iPad
On 15 Jan 2018, at 6:48 PM, Dorcas Muthoni via kictanet <kictanet@lists.kictanet.or.ke> wrote:
Let's not be too critical. While I accept that hi-availability is a standard practice that must be upheld, we all experience outages wherever we work and are responsible.
Let's not be too mean to the eCitizen team. What if it is caused by a service provider which is indeed a possibility.
Perhaps we should be requiring that an incident report be provided publicly.
Happy New Year listers!
On Jan 15, 2018 6:39 PM, "kanini mutemi via kictanet" <kictanet@lists.kictanet.or.ke> wrote: I like eCitizen I do (or rather the concept). But my interactions with the platfrom always leave me with a bitter taste. It returns an error message quite often. Of course customer care is a huge problem. Online support is no better because they always tell you to call Customer Care. It’s also not the most user friendly of platforms so you get stuck quite a lot. Then there’s that controversial ‘convenience fee’ per transaction.
On Mon, 15 Jan 2018 at 18:23, Ali Hussein via kictanet <kictanet@lists.kictanet.or.ke> wrote: James
You raise a very critical issue about critical government services. I’m curious. Since Lilian from ICT has responded to Victor maybe she can come back to us after consulting internally with answers to the following questions:-
1. Where is the eCitizen Portal hosted and what are the SLA details? 2. Why is it so difficult to get anyone on the Customer Service Line? 3. There’s no recourse when there is an issue to resolve. In November I had to pay twice for my driving license renewal. To date I’m not even sure who to speak with for a refund. 4. For such a critical service we are past the stage of being ‘happy’ simply to have the service. As citizens we expect NOTHING BUT THE BEST from Silicon Savannah. 5. When will the service be fully mobile enabled?
It’s high time we elevate this service to world class standard. As it is every time I think about using the service I start getting agitated.
Ali Hussein Principal Hussein & Associates +254 0713 601113
Twitter: @AliHKassim Skype: abu-jomo LinkedIn: http://ke.linkedin.com/in/alihkassim
"We are what we repeatedly do. Excellence, therefore, is not an act but a habit." ~ Aristotle
Sent from my iPad
On 15 Jan 2018, at 6:07 PM, James Muendo via kictanet <kictanet@lists.kictanet.or.ke> wrote:
Listers,
Barack, I wonder whether those servers are here or out there. And if out there, two critical questions arise:
1. What is the SLA agreement, and especially when it comes to getting the service back within acceptable timeline(s)? 2. Why host away from the country, yet we have companies like Node and Angani, who I believe have the various competencies to handle such locally? Plus there is KIXP to support the traffic that comes through? I believe a great number of the users of the system are local. Why not make it easier and quicker?
Just wondering.
Regards,
On Mon, Jan 15, 2018 at 5:06 PM, Barrack Otieno via kictanet <kictanet@lists.kictanet.or.ke> wrote: Teacher Karis,
Maybe the servers are in another time zone, give them a few hours they will be opened.
Regards
On 15 Jan 2018 17:02, "Kelvin Kariuki via kictanet" <kictanet@lists.kictanet.or.ke> wrote: I have been trying it since morning, it gives this error: "503 Service Unavailable
No server is available to handle this request."
Its time they commit to a serious Service Level Agreement. Of late the downtime has been frequent, I have been in the process of registering a company and most of the time the service is not available. As a community, we are supposed to speak up about this to save the millions of Kenyans suffering from this inconvenience.
The 503 Service Unavailable error is an HTTP status code that means the web site's server is simply not available right now. Most of the time, it occurs because the server is too busy or because there's maintenance being performed on it... Read on: https://www.lifewire.com/503-service-unavailable-explained-2622940
The error is most likely caused by simultaneous access by millions of Kenyans, the servers they have can't handle that amount of traffic. They should upgrade their data center. A Service Level Agreement will enforce them to do that and Kenyans will get a convenient service.
> On Mon, Jan 15, 2018 at 4:42 PM, Victor Kapiyo via kictanet <kictanet@lists.kictanet.or.ke> wrote: > Hi Listers, > > Anyone noticed that the ecitizen portal is down. I'm not sure how frequently this happens but what's the acceptable downtime for such a critical service. Or should we go back to manual backup? > > Victor > > _______________________________________________ > kictanet mailing list > kictanet@lists.kictanet.or.ke > https://lists.kictanet.or.ke/mailman/listinfo/kictanet > Twitter: http://twitter.com/kictanet > Facebook: https://www.facebook.com/KICTANet/ > > Unsubscribe or change your options at https://lists.kictanet.or.ke/mailman/options/kictanet/kelvinkariuki89%40gmai... > > The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development. > > KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications. >
-- Best Regards,
Kelvin Kariuki Assistant Lecturer Multimedia University of Kenya Faculty of Computing and Information Technology Twitter Handle: @teacherkaris Alt email: kkariuki@mmu.ac.ke Mobile: +2547 29 385 557 The Lord is my Shepherd
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We can agree that this may not be on the eCitizen team's side. But ultimately, key factors behind how successful a product can be is also measured by how available that service is. And in the case of eCitizen what is also an important metric to consider is Service Provider track record. The problem mostly comes in one of 2 forms: 1. Either that the Service Provider themselves are not at per, or 2. The Service Provider is at par but we get what we ask for (what we pay for, or what we configure our Service Provider hosted system to do) Either way due diligence in these 2 items for a critical service is important. Infact I would even state its worth noting that eCitizen and a number of our portals which fail due to high traffic are nothing in comparison to what other systems out there demand on infrastructure. And lets not even talk about multinational systems. Jumia's <https://www.jumia.co.ke/> success story is evident to all of us. The amount of traffic they receive doesn't bog them down. I have not seen a single day Jumia has gone off even when they have deals. When we talk of world class service delivery, this is what normally happens in an Internet Minute in 2017. And these services have not a glitch in performance: http://www.businessinsider.com/everything-that-happens-in-one-minute-on-the-... On Mon, Jan 15, 2018 at 6:56 PM, Ali Hussein via kictanet < kictanet@lists.kictanet.or.ke> wrote:
Dorcas
I agree.
We should be encouraging and help where we can. The incidences though at eCitizen have become way too common. It’s incumbent on us to point them out and suggest solutions.
When the only place you can get G2C services is the portal then it becomes critically important to monitor availability, service levels and customer service response times. When this becomes below par then the Kshs. 50 convenience fee quickly becomes a disincentive.
Regards
*Ali Hussein* *Principal* *Hussein & Associates* +254 0713 601113 <+254%20713%20601113>
Twitter: @AliHKassim
Skype: abu-jomo
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On 15 Jan 2018, at 6:48 PM, Dorcas Muthoni via kictanet < kictanet@lists.kictanet.or.ke> wrote:
Let's not be too critical. While I accept that hi-availability is a standard practice that must be upheld, we all experience outages wherever we work and are responsible.
Let's not be too mean to the eCitizen team. What if it is caused by a service provider which is indeed a possibility.
Perhaps we should be requiring that an incident report be provided publicly.
Happy New Year listers!
On Jan 15, 2018 6:39 PM, "kanini mutemi via kictanet" < kictanet@lists.kictanet.or.ke> wrote:
I like eCitizen I do (or rather the concept). But my interactions with the platfrom always leave me with a bitter taste. It returns an error message quite often. Of course customer care is a huge problem. Online support is no better because they always tell you to call Customer Care. It’s also not the most user friendly of platforms so you get stuck quite a lot. Then there’s that controversial ‘convenience fee’ per transaction.
On Mon, 15 Jan 2018 at 18:23, Ali Hussein via kictanet < kictanet@lists.kictanet.or.ke> wrote:
James
You raise a very critical issue about critical government services. I’m curious. Since Lilian from ICT has responded to Victor maybe she can come back to us after consulting internally with answers to the following questions:-
1. Where is the eCitizen Portal hosted and what are the SLA details? 2. Why is it so difficult to get anyone on the Customer Service Line? 3. There’s no recourse when there is an issue to resolve. In November I had to pay twice for my driving license renewal. To date I’m not even sure who to speak with for a refund. 4. For such a critical service we are past the stage of being ‘happy’ simply to have the service. As citizens we expect NOTHING BUT THE BEST from Silicon Savannah. 5. When will the service be fully mobile enabled?
It’s high time we elevate this service to world class standard. As it is every time I think about using the service I start getting agitated.
*Ali Hussein* *Principal* *Hussein & Associates* +254 0713 601113 <0713%20601113>
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On 15 Jan 2018, at 6:07 PM, James Muendo via kictanet < kictanet@lists.kictanet.or.ke> wrote:
Listers,
Barack, I wonder whether those servers are here or out there. And if out there, two critical questions arise:
1. What is the SLA agreement, and especially when it comes to getting the service back within acceptable timeline(s)? 2. Why host away from the country, yet we have companies like Node and Angani, who I believe have the various competencies to handle such locally? Plus there is KIXP to support the traffic that comes through? I believe a great number of the users of the system are local. Why not make it easier and quicker?
Just wondering.
Regards,
On Mon, Jan 15, 2018 at 5:06 PM, Barrack Otieno via kictanet < kictanet@lists.kictanet.or.ke> wrote:
Teacher Karis,
Maybe the servers are in another time zone, give them a few hours they will be opened.
Regards
On 15 Jan 2018 17:02, "Kelvin Kariuki via kictanet" < kictanet@lists.kictanet.or.ke> wrote:
I have been trying it since morning, it gives this error: "503 Service UnavailableNo server is available to handle this request."
Its time they commit to a serious Service Level Agreement. Of late the downtime has been frequent, I have been in the process of registering a company and most of the time the service is not available. As a community, we are supposed to speak up about this to save the millions of Kenyans suffering from this inconvenience.
The 503 Service Unavailable error is an HTTP status code that means the web site's server is simply not available right now. *Most of the time, it occurs because the server is too busy or because there's maintenance being performed on it*... Read on: https://www.lifewire.com/503-service-unavailable-explained-2622940
The error is most likely caused by simultaneous access by millions of Kenyans, the servers they have can't handle that amount of traffic. They should upgrade their data center. A Service Level Agreement will enforce them to do that and Kenyans will get a convenient service.
On Mon, Jan 15, 2018 at 4:42 PM, Victor Kapiyo via kictanet < kictanet@lists.kictanet.or.ke> wrote:
Hi Listers,
Anyone noticed that the ecitizen portal is down. I'm not sure how frequently this happens but what's the acceptable downtime for such a critical service. Or should we go back to manual backup?
Victor
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-- Best Regards,
Kelvin Kariuki Assistant Lecturer Multimedia University of Kenya Faculty of Computing and Information Technology Twitter Handle: @teacherkaris Alt email: kkariuki@mmu.ac.ke Mobile: +2547 29 385 557
The Lord is my Shepherd
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Chief Executive Officer (CEO),
Logic Craft Ltd,
Suite 39, 2nd Floor, Visions Plaza, Mombasa Road
P.O Box 28016 – 00200,
Nairobi,KE
M:| +254.725.567.508 S: | tim.rick Gtalk:| james.muendo T: | @Mmuendo <https://twitter.com/Mmuendo> W:|http://about.me/muendo
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This is serious. eCitizen is one of our few celebrated and widely cited government success stories. It is unbelievable that it is down. Particularly when my understanding is that it is a cloud-based service. hope the concerned are urgently attending to it. walu. On Monday, January 15, 2018, 5:17:16 PM GMT+3, Kelvin Kariuki via kictanet <kictanet@lists.kictanet.or.ke> wrote: I have been trying it since morning, it gives this error: "503 Service Unavailable No server is available to handle this request." Its time they commit to a serious Service Level Agreement. Of late the downtime has been frequent, I have been in the process of registering a company and most of the time the service is not available. As a community, we are supposed to speak up about this to save the millions of Kenyans suffering from this inconvenience. The 503 Service Unavailable error is an HTTP status code that means the web site's server is simply not available right now. Most of the time, it occurs because the server is too busy or because there's maintenance being performed on it... Read on: https://www.lifewire.com/503-service-unavailable-explained-2622940 The error is most likely caused by simultaneous access by millions of Kenyans, the servers they have can't handle that amount of traffic. They should upgrade their data center. A Service Level Agreement will enforce them to do that and Kenyans will get a convenient service. On Mon, Jan 15, 2018 at 4:42 PM, Victor Kapiyo via kictanet <kictanet@lists.kictanet.or.ke> wrote: Hi Listers, Anyone noticed that the ecitizen portal is down. I'm not sure how frequently this happens but what's the acceptable downtime for such a critical service. Or should we go back to manual backup? Victor ______________________________ _________________ kictanet mailing list kictanet@lists.kictanet.or.ke https://lists.kictanet.or.ke/ mailman/listinfo/kictanet Twitter: http://twitter.com/kictanet Facebook: https://www.facebook.com/ KICTANet/ Unsubscribe or change your options at https://lists.kictanet.or.ke/ mailman/options/kictanet/ kelvinkariuki89%40gmail.com The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development. KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications. -- Best Regards, Kelvin KariukiAssistant Lecturer Multimedia University of Kenya Faculty of Computing and Information Technology Twitter Handle: @teacherkarisAlt email: kkariuki@mmu.ac.keMobile: +2547 29 385 557 The Lord is my Shepherd _______________________________________________ kictanet mailing list kictanet@lists.kictanet.or.ke https://lists.kictanet.or.ke/mailman/listinfo/kictanet Twitter: http://twitter.com/kictanet Facebook: https://www.facebook.com/KICTANet/ Unsubscribe or change your options at https://lists.kictanet.or.ke/mailman/options/kictanet/jwalu%40yahoo.com The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development. KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications.
It's high time we get full details as consumers especially on cloud services like data storage, infrastructure and services subscribed. Unfortunately it's sad if that's true On Jan 15, 2018 6:21 PM, "Walubengo J via kictanet" < kictanet@lists.kictanet.or.ke> wrote:
This is serious.
eCitizen is one of our few celebrated and widely cited government success stories. It is unbelievable that it is down. Particularly when my understanding is that it is a cloud-based service.
hope the concerned are urgently attending to it.
walu.
On Monday, January 15, 2018, 5:17:16 PM GMT+3, Kelvin Kariuki via kictanet <kictanet@lists.kictanet.or.ke> wrote:
I have been trying it since morning, it gives this error: "503 Service UnavailableNo server is available to handle this request."
Its time they commit to a serious Service Level Agreement. Of late the downtime has been frequent, I have been in the process of registering a company and most of the time the service is not available. As a community, we are supposed to speak up about this to save the millions of Kenyans suffering from this inconvenience.
The 503 Service Unavailable error is an HTTP status code that means the web site's server is simply not available right now. *Most of the time, it occurs because the server is too busy or because there's maintenance being performed on it*... Read on: https://www.lifewire.com/ 503-service-unavailable-explained-2622940
The error is most likely caused by simultaneous access by millions of Kenyans, the servers they have can't handle that amount of traffic. They should upgrade their data center. A Service Level Agreement will enforce them to do that and Kenyans will get a convenient service.
On Mon, Jan 15, 2018 at 4:42 PM, Victor Kapiyo via kictanet < kictanet@lists.kictanet.or.ke> wrote:
Hi Listers,
Anyone noticed that the ecitizen portal is down. I'm not sure how frequently this happens but what's the acceptable downtime for such a critical service. Or should we go back to manual backup?
Victor
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The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development.
KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications.
-- Best Regards,
Kelvin Kariuki Assistant Lecturer Multimedia University of Kenya Faculty of Computing and Information Technology Twitter Handle: @teacherkaris Alt email: kkariuki@mmu.ac.ke Mobile: +2547 29 385 557
The Lord is my Shepherd
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The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development.
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The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development.
KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications.
If these servers in France or somewhere in Europe they tend to get switched off from time to time. On Mon, Jan 15, 2018 at 6:18 PM, Walubengo J via kictanet < kictanet@lists.kictanet.or.ke> wrote:
This is serious.
eCitizen is one of our few celebrated and widely cited government success stories. It is unbelievable that it is down. Particularly when my understanding is that it is a cloud-based service.
hope the concerned are urgently attending to it.
walu.
On Monday, January 15, 2018, 5:17:16 PM GMT+3, Kelvin Kariuki via kictanet <kictanet@lists.kictanet.or.ke> wrote:
I have been trying it since morning, it gives this error: "503 Service UnavailableNo server is available to handle this request."
Its time they commit to a serious Service Level Agreement. Of late the downtime has been frequent, I have been in the process of registering a company and most of the time the service is not available. As a community, we are supposed to speak up about this to save the millions of Kenyans suffering from this inconvenience.
The 503 Service Unavailable error is an HTTP status code that means the web site's server is simply not available right now. *Most of the time, it occurs because the server is too busy or because there's maintenance being performed on it*... Read on: https://www.lifewire.com/ 503-service-unavailable-explained-2622940
The error is most likely caused by simultaneous access by millions of Kenyans, the servers they have can't handle that amount of traffic. They should upgrade their data center. A Service Level Agreement will enforce them to do that and Kenyans will get a convenient service.
On Mon, Jan 15, 2018 at 4:42 PM, Victor Kapiyo via kictanet < kictanet@lists.kictanet.or.ke> wrote:
Hi Listers,
Anyone noticed that the ecitizen portal is down. I'm not sure how frequently this happens but what's the acceptable downtime for such a critical service. Or should we go back to manual backup?
Victor
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The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development.
KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications.
-- Best Regards,
Kelvin Kariuki Assistant Lecturer Multimedia University of Kenya Faculty of Computing and Information Technology Twitter Handle: @teacherkaris Alt email: kkariuki@mmu.ac.ke Mobile: +2547 29 385 557
The Lord is my Shepherd
_______________________________________________ kictanet mailing list kictanet@lists.kictanet.or.ke https://lists.kictanet.or.ke/mailman/listinfo/kictanet Twitter: http://twitter.com/kictanet Facebook: https://www.facebook.com/KICTANet/
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The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development.
KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications.
_______________________________________________ kictanet mailing list kictanet@lists.kictanet.or.ke https://lists.kictanet.or.ke/mailman/listinfo/kictanet Twitter: http://twitter.com/kictanet Facebook: https://www.facebook.com/KICTANet/
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The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development.
KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications.
This is really embarrassing considering the fact that many people have been unable to access the portal. Best regards, *Martin Mavenjina* *Program Assistant - Transitional Justice* *Kenya Human Rights Commission; Opposite Valley Arcade, Gitanga Road; Nairobi. * *P.O Box 41079, 00100 GPO, Nairobi, Kenya;* *Tel. +254-020-2044545; +254-020-2106709;* *Fax. +254-020-3874997;* *Website: **www.khrc.or.ke* <http://www.khrc.or.ke/>*;* *Email:* *mmavenjina@khrc.or.ke* <dmalombe@khrc.or.ke> <dmalombe@khrc.or.ke> On Mon, Jan 15, 2018 at 4:42 PM, Victor Kapiyo via kictanet < kictanet@lists.kictanet.or.ke> wrote:
Hi Listers,
Anyone noticed that the ecitizen portal is down. I'm not sure how frequently this happens but what's the acceptable downtime for such a critical service. Or should we go back to manual backup?
Victor
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The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development.
KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications.
participants (17)
-
Admin CampusCiti -
Ahmed Mohamed Maawy -
Alex Watila -
Ali Hussein -
Barrack Otieno -
Dorcas Muthoni -
James Muendo -
Jude Kikuyu -
Julius Njiraini -
kanini mutemi -
Kelvin Kariuki -
Lilian Kimeto -
Martin Mavenjina -
Mwendwa Kivuva -
S.M. Muraya -
Victor Kapiyo -
Walubengo J