This is serious.  

eCitizen is one of our few celebrated and widely cited government success stories.  It is unbelievable that it is down. Particularly when my understanding is that it is a cloud-based service.

hope the concerned are urgently attending to it.

walu.

On Monday, January 15, 2018, 5:17:16 PM GMT+3, Kelvin Kariuki via kictanet <kictanet@lists.kictanet.or.ke> wrote:


I have been trying it since morning, it gives this error:

"503 Service Unavailable

No server is available to handle this request."

Its time they commit to a serious Service Level Agreement. Of late the downtime has been frequent, I have been in the process of registering a company and most of the time the service is not available. As a community, we are supposed to speak up about this to save the millions of Kenyans suffering from this inconvenience. 

The 503 Service Unavailable error is an HTTP status code that means the web site's server is simply not available right now. Most of the time, it occurs because the server is too busy or because there's maintenance being performed on it... Read on: https://www.lifewire.com/503-service-unavailable-explained-2622940

The error is most likely caused by simultaneous access by millions of Kenyans, the servers they have can't handle that amount of traffic. They should upgrade their data center. A Service Level Agreement will enforce them to do that and Kenyans will get a convenient service. 

On Mon, Jan 15, 2018 at 4:42 PM, Victor Kapiyo via kictanet <kictanet@lists.kictanet.or.ke> wrote:
Hi Listers,

Anyone noticed that the ecitizen portal is down. I'm not sure how frequently this happens but what's the acceptable downtime for such a critical service. Or should we go back to manual backup?

Victor

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Best Regards,

Kelvin Kariuki
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Multimedia University of Kenya
Faculty of Computing and Information Technology
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