Listers, Can anyone confirm that airtel charges ksh 3 (is it per minute or seconds?) for international calls? Despite the hype, this is not the reality from my recent painful experience. What role does CCK play in ensuring consumers get what they are promised? Edith
This tariff doesn't apply to all international calls, Edith - KES3 is only for a number of countries, including the US. The other tariffs are KES20 and KES30 per minute. Check the international rats here: http://africa.airtel.com/kenya/international-dialing-199 On 25 October 2011 15:40, Edith Adera <eadera@idrc.or.ke> wrote:
Listers,****
** **
Can anyone confirm that airtel charges ksh 3 (is it per minute or seconds?) for international calls? Despite the hype, this is not the reality from my recent painful experience.****
** **
What role does CCK play in ensuring consumers get what they are promised?* ***
** **
Edith****
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-- Andrea Bohnstedt <http://ke.linkedin.com/in/andreabohnstedt> Publisher +254 720 960 322 www.ratio-magazine.com Find/post East Africa careers<http://www.ratio-magazine.com/careers/index.php> Find/post conferences, workshops, trainings, other business events<http://www.ratio-magazine.com/businessevents/index.php>
Thanks. Clear branding and advertising is certainly necessary in the public domain! Not every Kenyan has access to complicated websites! Regards Edith From: Andrea Bohnstedt [mailto:andrea.bohnstedt@ratio-magazine.com] Sent: Tuesday, October 25, 2011 3:49 PM To: Edith Adera Cc: KICTAnet ICT Policy Discussions Subject: Re: [kictanet] Airtel International Calls This tariff doesn't apply to all international calls, Edith - KES3 is only for a number of countries, including the US. The other tariffs are KES20 and KES30 per minute. Check the international rats here: http://africa.airtel.com/kenya/international-dialing-199 On 25 October 2011 15:40, Edith Adera <eadera@idrc.or.ke<mailto:eadera@idrc.or.ke>> wrote: Listers, Can anyone confirm that airtel charges ksh 3 (is it per minute or seconds?) for international calls? Despite the hype, this is not the reality from my recent painful experience. What role does CCK play in ensuring consumers get what they are promised? Edith _______________________________________________ kictanet mailing list kictanet@lists.kictanet.or.ke<mailto:kictanet@lists.kictanet.or.ke> http://lists.kictanet.or.ke/mailman/listinfo/kictanet Unsubscribe or change your options at http://lists.kictanet.or.ke/mailman/options/kictanet/andrea.bohnstedt%40rati... The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development. KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications. -- Andrea Bohnstedt<http://ke.linkedin.com/in/andreabohnstedt> Publisher +254 720 960 322 www.ratio-magazine.com<http://www.ratio-magazine.com> Find/post East Africa careers<http://www.ratio-magazine.com/careers/index.php> Find/post conferences, workshops, trainings, other business events<http://www.ratio-magazine.com/businessevents/index.php>
The attached brief - recommendation 6 clearly points to the need to publish comparative pricing to assist consumers compare and select operators. Blanket advertising (without revealing the 'fine print") certainly confuses the consumer! I trust that CCK will do something about this recommendation - it also needs to be in Kiswahili and via different ICT channels not just the web. I rest my case! Edith From: kictanet-bounces+eadera=idrc.or.ke@lists.kictanet.or.ke [mailto:kictanet-bounces+eadera=idrc.or.ke@lists.kictanet.or.ke] On Behalf Of Edith Adera Sent: Tuesday, October 25, 2011 3:52 PM To: Edith Adera Cc: KICTAnet ICT Policy Discussions Subject: Re: [kictanet] Airtel International Calls Thanks. Clear branding and advertising is certainly necessary in the public domain! Not every Kenyan has access to complicated websites! Regards Edith From: Andrea Bohnstedt [mailto:andrea.bohnstedt@ratio-magazine.com] Sent: Tuesday, October 25, 2011 3:49 PM To: Edith Adera Cc: KICTAnet ICT Policy Discussions Subject: Re: [kictanet] Airtel International Calls This tariff doesn't apply to all international calls, Edith - KES3 is only for a number of countries, including the US. The other tariffs are KES20 and KES30 per minute. Check the international rats here: http://africa.airtel.com/kenya/international-dialing-199 On 25 October 2011 15:40, Edith Adera <eadera@idrc.or.ke<mailto:eadera@idrc.or.ke>> wrote: Listers, Can anyone confirm that airtel charges ksh 3 (is it per minute or seconds?) for international calls? Despite the hype, this is not the reality from my recent painful experience. What role does CCK play in ensuring consumers get what they are promised? Edith _______________________________________________ kictanet mailing list kictanet@lists.kictanet.or.ke<mailto:kictanet@lists.kictanet.or.ke> http://lists.kictanet.or.ke/mailman/listinfo/kictanet Unsubscribe or change your options at http://lists.kictanet.or.ke/mailman/options/kictanet/andrea.bohnstedt%40rati... The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development. KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications. -- Andrea Bohnstedt<http://ke.linkedin.com/in/andreabohnstedt> Publisher +254 720 960 322 www.ratio-magazine.com<http://www.ratio-magazine.com> Find/post East Africa careers<http://www.ratio-magazine.com/careers/index.php> Find/post conferences, workshops, trainings, other business events<http://www.ratio-magazine.com/businessevents/index.php>
Edith, I don't remember the exact details of the print campaign anymore, but I think it was actually stated somewhere on the ad. Weren't these tariffs actually advertised as KES3 calls to the US, China etc? Someone jog my memory. Also, it's not that complicated a website. I just googled 'Airtel Kenya tariffs' and was two clicks away from the link. Macharia Gaitho, today, you win. You can stick an extra typo in the next Nation and I won't point it out! :) Take your pick: a gun-totting police man? A curved niche? A greenbuck? On 25 October 2011 15:52, Edith Adera <eadera@idrc.or.ke> wrote:
Thanks.****
** **
Clear branding and advertising is certainly necessary in the public domain! Not every Kenyan has access to complicated websites!****
** **
Regards****
** **
Edith****
** **
*From:* Andrea Bohnstedt [mailto:andrea.bohnstedt@ratio-magazine.com] *Sent:* Tuesday, October 25, 2011 3:49 PM *To:* Edith Adera
*Cc:* KICTAnet ICT Policy Discussions *Subject:* Re: [kictanet] Airtel International Calls****
** **
This tariff doesn't apply to all international calls, Edith - KES3 is only for a number of countries, including the US. The other tariffs are KES20 and KES30 per minute.
Check the international rats here: http://africa.airtel.com/kenya/international-dialing-199****
On 25 October 2011 15:40, Edith Adera <eadera@idrc.or.ke> wrote:****
Listers,****
****
Can anyone confirm that airtel charges ksh 3 (is it per minute or seconds?) for international calls? Despite the hype, this is not the reality from my recent painful experience.****
****
What role does CCK play in ensuring consumers get what they are promised?* ***
****
Edith****
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The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development.
KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications.****
-- Andrea Bohnstedt <http://ke.linkedin.com/in/andreabohnstedt> Publisher +254 720 960 322
www.ratio-magazine.com Find/post East Africa careers<http://www.ratio-magazine.com/careers/index.php> Find/post conferences, workshops, trainings, other business events<http://www.ratio-magazine.com/businessevents/index.php>
****
-- Andrea Bohnstedt <http://ke.linkedin.com/in/andreabohnstedt> Publisher +254 720 960 322 www.ratio-magazine.com Find/post East Africa careers<http://www.ratio-magazine.com/careers/index.php> Find/post conferences, workshops, trainings, other business events<http://www.ratio-magazine.com/businessevents/index.php>
Actually,the advertisement says "enjoy Calls @Kshs.3/= to all networks in Kenya,China,India,US,Canada & UK Fixed Lines.' On Tue, Oct 25, 2011 at 4:01 PM, Andrea Bohnstedt < andrea.bohnstedt@ratio-magazine.com> wrote:
Edith, I don't remember the exact details of the print campaign anymore, but I think it was actually stated somewhere on the ad. Weren't these tariffs actually advertised as KES3 calls to the US, China etc? Someone jog my memory. Also, it's not that complicated a website. I just googled 'Airtel Kenya tariffs' and was two clicks away from the link.
Macharia Gaitho, today, you win. You can stick an extra typo in the next Nation and I won't point it out! :) Take your pick: a gun-totting police man? A curved niche? A greenbuck?
On 25 October 2011 15:52, Edith Adera <eadera@idrc.or.ke> wrote:
Thanks.****
** **
Clear branding and advertising is certainly necessary in the public domain! Not every Kenyan has access to complicated websites!****
** **
Regards****
** **
Edith****
** **
*From:* Andrea Bohnstedt [mailto:andrea.bohnstedt@ratio-magazine.com] *Sent:* Tuesday, October 25, 2011 3:49 PM *To:* Edith Adera
*Cc:* KICTAnet ICT Policy Discussions *Subject:* Re: [kictanet] Airtel International Calls****
** **
This tariff doesn't apply to all international calls, Edith - KES3 is only for a number of countries, including the US. The other tariffs are KES20 and KES30 per minute.
Check the international rats here: http://africa.airtel.com/kenya/international-dialing-199****
On 25 October 2011 15:40, Edith Adera <eadera@idrc.or.ke> wrote:****
Listers,****
****
Can anyone confirm that airtel charges ksh 3 (is it per minute or seconds?) for international calls? Despite the hype, this is not the reality from my recent painful experience.****
****
What role does CCK play in ensuring consumers get what they are promised? ****
****
Edith****
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The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development.
KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications.****
-- Andrea Bohnstedt <http://ke.linkedin.com/in/andreabohnstedt> Publisher +254 720 960 322
www.ratio-magazine.com Find/post East Africa careers<http://www.ratio-magazine.com/careers/index.php> Find/post conferences, workshops, trainings, other business events<http://www.ratio-magazine.com/businessevents/index.php>
****
-- Andrea Bohnstedt <http://ke.linkedin.com/in/andreabohnstedt> Publisher +254 720 960 322
www.ratio-magazine.com Find/post East Africa careers<http://www.ratio-magazine.com/careers/index.php> Find/post conferences, workshops, trainings, other business events<http://www.ratio-magazine.com/businessevents/index.php>
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The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development.
KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications.
In mobile service delivery, you don't invoke tariff competition. Each operator must find a niche in the abundantly available market, as I a matter of experience. That is rule one. Rule two - a network operator cannot afford to offer free calls. Your switch would freeze within minutes and it would take up to a week or more to clean up the system memory depending on the size of subscriber base, and/or if you are cleaning manually, during which time your customers would be looking for service elsewhere. We all learn through experience! Hon. James Rege Sent from my iPad On 25 Oct 2011, at 15:40, Edith Adera <eadera@idrc.or.ke> wrote:
Listers,
Can anyone confirm that airtel charges ksh 3 (is it per minute or seconds?) for international calls? Despite the hype, this is not the reality from my recent painful experience.
What role does CCK play in ensuring consumers get what they are promised?
Edith _______________________________________________ kictanet mailing list kictanet@lists.kictanet.or.ke http://lists.kictanet.or.ke/mailman/listinfo/kictanet
Unsubscribe or change your options at http://lists.kictanet.or.ke/mailman/options/kictanet/jamesrege%40rocketmail....
The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development.
KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications.
participants (4)
-
Andrea Bohnstedt -
Edith Adera -
James Rege -
Kerubo Ombati