Kisumu turns to WhatsApp for better services
Kisumu county is testing a county 'digital assistant' to provide information relating to different functions. I think its a good initiative by the county. See story below. Are there any innovative implementations of such or similar systems being implemented in other counties that listers may be aware of? I think it's a useful start, and they are taking in feedback and suggestions to improve the service. Hopefully, some of you might want to try it out and see what gives. I wouldn't mind having a similar Chatbots for eCitizen or iTax, whose numbers sometimes hardly go through. ____________ This week, the county has been testing an interactive WhatsApp platform that allows residents to get information promptly. All that one needs to do is to send the word “hello” from a WhatsApp account to +254 756 742 421. That message prompts the county digital assistant to release a drop-down menu that asks the user to select a code representing their area of interest. There is a separate code for government ministries, healthcare services, tourists sites, hotels and radio stations. “When you send the word “hello”, it gives you an automated “welcome” response and from there, you can get information on anything,” says Levit Nudi, one of the brains behind the platform. “It is very similar to USSD codes like *100# with the only major difference being that it's running on WhatsApp, which is not a common thing to find anywhere,” he said, adding that future plans include creating codes for information on county jobs, tenders, and other opportunities. https://www.businessdailyafrica.com/corporate/tech/Kisumu-turns-to-WhatsApp-... *Victor Kapiyo* Partner | *Lawmark Partners LLP* *Suite No. 8, Centro House, Westlands, Nairobi | **Web: www.lawmark.co.ke <http://www.lawmark.co.ke> * ==================================================== *“Your attitude, not your aptitude, will determine your altitude” Zig Ziglar*
Fantastic! It is about effective dissemination of information to the public which satisfies the constitutional rights of access to information and public participation. I would like to get more information on it for the benefit of the Machakos County Assembly which I head as the Speaker. On Thu, 17 Jan 2019, 13:42 Victor Kapiyo via kictanet < [email protected] wrote:
Kisumu county is testing a county 'digital assistant' to provide information relating to different functions. I think its a good initiative by the county. See story below.
Are there any innovative implementations of such or similar systems being implemented in other counties that listers may be aware of? I think it's a useful start, and they are taking in feedback and suggestions to improve the service. Hopefully, some of you might want to try it out and see what gives. I wouldn't mind having a similar Chatbots for eCitizen or iTax, whose numbers sometimes hardly go through.
____________
This week, the county has been testing an interactive WhatsApp platform that allows residents to get information promptly. All that one needs to do is to send the word “hello” from a WhatsApp account to +254 756 742 421.
That message prompts the county digital assistant to release a drop-down menu that asks the user to select a code representing their area of interest. There is a separate code for government ministries, healthcare services, tourists sites, hotels and radio stations. “When you send the word “hello”, it gives you an automated “welcome” response and from there, you can get information on anything,” says Levit Nudi, one of the brains behind the platform. “It is very similar to USSD codes like *100# with the only major difference being that it's running on WhatsApp, which is not a common thing to find anywhere,” he said, adding that future plans include creating codes for information on county jobs, tenders, and other opportunities.
https://www.businessdailyafrica.com/corporate/tech/Kisumu-turns-to-WhatsApp-...
*Victor Kapiyo* Partner | *Lawmark Partners LLP* *Suite No. 8, Centro House, Westlands, Nairobi | **Web: www.lawmark.co.ke <http://www.lawmark.co.ke> * ====================================================
*“Your attitude, not your aptitude, will determine your altitude” Zig Ziglar* _______________________________________________ kictanet mailing list [email protected] https://lists.kictanet.or.ke/mailman/listinfo/kictanet Twitter: http://twitter.com/kictanet Facebook: https://www.facebook.com/KICTANet/
Unsubscribe or change your options at https://lists.kictanet.or.ke/mailman/options/kictanet/fmwangangi1%40gmail.co...
The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development.
KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications.
What happens if/when the system needs to simultaneously communicate with thousands of residents? https://faq.whatsapp.com/en/30046788/ Maybe investments in full blown CRM/email/text systems required? On Thu, Jan 17, 2019 at 1:42 PM Victor Kapiyo via kictanet < [email protected]> wrote:
Kisumu county is testing a county 'digital assistant' to provide information relating to different functions. I think its a good initiative by the county. See story below.
Are there any innovative implementations of such or similar systems being implemented in other counties that listers may be aware of? I think it's a useful start, and they are taking in feedback and suggestions to improve the service. Hopefully, some of you might want to try it out and see what gives. I wouldn't mind having a similar Chatbots for eCitizen or iTax, whose numbers sometimes hardly go through.
____________
This week, the county has been testing an interactive WhatsApp platform that allows residents to get information promptly. All that one needs to do is to send the word “hello” from a WhatsApp account to +254 756 742 421.
That message prompts the county digital assistant to release a drop-down menu that asks the user to select a code representing their area of interest. There is a separate code for government ministries, healthcare services, tourists sites, hotels and radio stations. “When you send the word “hello”, it gives you an automated “welcome” response and from there, you can get information on anything,” says Levit Nudi, one of the brains behind the platform. “It is very similar to USSD codes like *100# with the only major difference being that it's running on WhatsApp, which is not a common thing to find anywhere,” he said, adding that future plans include creating codes for information on county jobs, tenders, and other opportunities.
https://www.businessdailyafrica.com/corporate/tech/Kisumu-turns-to-WhatsApp-...
*Victor Kapiyo* Partner | *Lawmark Partners LLP* *Suite No. 8, Centro House, Westlands, Nairobi | **Web: www.lawmark.co.ke <http://www.lawmark.co.ke> * ====================================================
*“Your attitude, not your aptitude, will determine your altitude” Zig Ziglar* _______________________________________________ kictanet mailing list [email protected] https://lists.kictanet.or.ke/mailman/listinfo/kictanet Twitter: http://twitter.com/kictanet Facebook: https://www.facebook.com/KICTANet/
Unsubscribe or change your options at https://lists.kictanet.or.ke/mailman/options/kictanet/murigi.muraya%40gmail....
The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development.
KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications.
-- SMM *"Better a patient person than a warrior, one with self-control than one who takes a city." Prov 16:32*
Just a general comment as I have heard of similar moves in other counties. I think using WhatsApp (or Telegram) is a risky move. To promote transparency, official gov communications IT should be auditable and traceable. WhatsApp, as I know it, is designed for opaqueness and not suitable for official public sector use. Secondly we claim to have a thriving tech scene. Why not offer tenders to Tech startups based in the county for a local solution to create jobs and boost MSMEs here in Kenya? Thirdly we have no idea exactly how WhatsApp works (other than what Facebook, a notorious exploiter of data, tells us). This could potentially expose county comms to faceless entities who might not have Kenya's interests at heart. Also in the event of a security breach FB does not have enough local presence and/or assets to be held accountable. Or do they? Further, they being a foreign entity (from a friendly but powerful and aggressive country) would create jurisdiction and diplomatic complications should there be a problem. Is the risk worth it? Extensibility will be an issue should the county want monetised services. Revenue share with foreign entity takes money *out* of Kenya. The best initiatives bring money *in* to the county or country. Loss of opportunity to develop local capability. As Kenya relies on "free" (subsidized / data supported) technology, by rent seeking multinationals, we are blocking the development of our local tech scene. This is how textiles bowed out to mtumba industry, which Kenya is now *locked* into and cannot exit without some serious consequences from the US (which aggressively protects it's businesses). I urge government officials to be cautious and *strategic* when making ICT choices and to try use local expertise (which we have in abundance across the multiple ICT disciplines that should be considered when selecting an official app). PS: Another lesson that should not be ignored: Digital learning went south after getting hijacked by *multinational rent seekers* whose only interest was to sell or test gadgets/software/content in an attempt to get a dominant brand position in EDU sector. Where are they now??? They don't care if our children are actually benefitting from what was offered but I bet they can point fingers at anyone but themselves. The shareholders are not Kenyans, and their own children don't study in Kenya, so the *long term* impact of their *experiments* on our children's future doesn't matter to them. Good day. Patrick A. M. Maina(Independent Public Policy Analyst - Indigenous Innovations) On Saturday, January 19, 2019, 6:57:06 AM GMT+3, Victor Kapiyo via kictanet <[email protected]> wrote: Kisumu county is testing a county 'digital assistant' to provide information relating to different functions. I think its a good initiative by the county. See story below. Are there any innovative implementations of such or similar systems being implemented in other counties that listers may be aware of? I think it's a useful start, and they are taking in feedback and suggestions to improve the service. Hopefully, some of you might want to try it out and see what gives. I wouldn't mind having a similar Chatbots for eCitizen or iTax, whose numbers sometimes hardly go through. ____________ This week, the county has been testing an interactive WhatsApp platform that allows residents to get information promptly. All that one needs to do is to send the word “hello” from a WhatsApp account to +254 756 742 421. That message prompts the county digital assistant to release a drop-down menu that asks the user to select a code representing their area of interest. There is a separate code for government ministries, healthcare services, tourists sites, hotels and radio stations. “When you send the word “hello”, it gives you an automated “welcome” response and from there, you can get information on anything,” says Levit Nudi, one of the brains behind the platform. “It is very similar to USSD codes like *100# with the only major difference being that it's running on WhatsApp, which is not a common thing to find anywhere,” he said, adding that future plans include creating codes for information on county jobs, tenders, and other opportunities. https://www.businessdailyafrica.com/corporate/tech/Kisumu-turns-to-WhatsApp-... Victor KapiyoPartner | Lawmark Partners LLPSuite No. 8, Centro House, Westlands, Nairobi | Web: www.lawmark.co.ke ==================================================== “Your attitude, not your aptitude, will determine your altitude” Zig Ziglar _______________________________________________ kictanet mailing list [email protected] https://lists.kictanet.or.ke/mailman/listinfo/kictanet Twitter: http://twitter.com/kictanet Facebook: https://www.facebook.com/KICTANet/ Unsubscribe or change your options at https://lists.kictanet.or.ke/mailman/options/kictanet/pmaina2000%40yahoo.com The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development. KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications.
I am all for Information and services to the peope. So kudos to Kisumu for the concept and the motivation behind it. Here is the flipside (and I hope CA and the Ministry sees this) the fact that we’re not at 100% penetration levels and that not everyone is connected means such government policies are inherently discriminative. Yes you have made services available to the people but in reality you have made services available to all people of a certain calibre. There’s no turning back now- the government will continually rely on online solutions for sevice delivery. It is imperative that this efforts be matched with more aggressive efforts to make sure noone is left behind. ION, how is the USF doing 😊? On Sun, 20 Jan 2019 at 06:05, Patrick A. M. Maina via kictanet < [email protected]> wrote:
Just a general comment as I have heard of similar moves in other counties.
I think using WhatsApp (or Telegram) is a risky move. To promote transparency, official gov communications IT should be auditable and traceable. WhatsApp, as I know it, is designed for opaqueness and not suitable for official public sector use.
Secondly we claim to have a thriving tech scene. Why not offer tenders to Tech startups based in the county for a local solution to create jobs and boost MSMEs here in Kenya?
Thirdly we have no idea exactly how WhatsApp works (other than what Facebook, a notorious exploiter of data, tells us). This could potentially expose county comms to faceless entities who might not have Kenya's interests at heart.
Also in the event of a security breach FB does not have enough local presence and/or assets to be held accountable. Or do they?
Further, they being a foreign entity (from a friendly but powerful and aggressive country) would create jurisdiction and diplomatic complications should there be a problem. Is the risk worth it?
Extensibility will be an issue should the county want monetised services. Revenue share with foreign entity takes money *out* of Kenya. The best initiatives bring money *in* to the county or country.
Loss of opportunity to develop local capability. As Kenya relies on "free" (subsidized / data supported) technology, by rent seeking multinationals, we are blocking the development of our local tech scene.
This is how textiles bowed out to mtumba industry, which Kenya is now *locked* into and cannot exit without some serious consequences from the US (which aggressively protects it's businesses).
I urge government officials to be cautious and *strategic* when making ICT choices and to try use local expertise (which we have in abundance across the multiple ICT disciplines that should be considered when selecting an official app).
PS: Another lesson that should not be ignored: Digital learning went south after getting hijacked by *multinational rent seekers* whose only interest was to sell or test gadgets/software/content in an attempt to get a dominant brand position in EDU sector. Where are they now??? They don't care if our children are actually benefitting from what was offered but I bet they can point fingers at anyone but themselves. The shareholders are not Kenyans, and their own children don't study in Kenya, so the *long term* impact of their *experiments* on our children's future doesn't matter to them.
Good day. Patrick A. M. Maina (Independent Public Policy Analyst - Indigenous Innovations)
On Saturday, January 19, 2019, 6:57:06 AM GMT+3, Victor Kapiyo via kictanet <[email protected]> wrote:
Kisumu county is testing a county 'digital assistant' to provide information relating to different functions. I think its a good initiative by the county. See story below.
Are there any innovative implementations of such or similar systems being implemented in other counties that listers may be aware of? I think it's a useful start, and they are taking in feedback and suggestions to improve the service. Hopefully, some of you might want to try it out and see what gives. I wouldn't mind having a similar Chatbots for eCitizen or iTax, whose numbers sometimes hardly go through.
____________
This week, the county has been testing an interactive WhatsApp platform that allows residents to get information promptly. All that one needs to do is to send the word “hello” from a WhatsApp account to +254 756 742 421.
That message prompts the county digital assistant to release a drop-down menu that asks the user to select a code representing their area of interest. There is a separate code for government ministries, healthcare services, tourists sites, hotels and radio stations. “When you send the word “hello”, it gives you an automated “welcome” response and from there, you can get information on anything,” says Levit Nudi, one of the brains behind the platform. “It is very similar to USSD codes like *100# with the only major difference being that it's running on WhatsApp, which is not a common thing to find anywhere,” he said, adding that future plans include creating codes for information on county jobs, tenders, and other opportunities.
https://www.businessdailyafrica.com/corporate/tech/Kisumu-turns-to-WhatsApp-...
*Victor Kapiyo* Partner | *Lawmark Partners LLP* *Suite No. 8, Centro House, Westlands, Nairobi | **Web: www.lawmark.co.ke <http://www.lawmark.co.ke> * ====================================================
*“Your attitude, not your aptitude, will determine your altitude” Zig Ziglar* _______________________________________________ kictanet mailing list [email protected] https://lists.kictanet.or.ke/mailman/listinfo/kictanet Twitter: http://twitter.com/kictanet Facebook: https://www.facebook.com/KICTANet/
Unsubscribe or change your options at https://lists.kictanet.or.ke/mailman/options/kictanet/pmaina2000%40yahoo.com
The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development.
KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications. _______________________________________________ kictanet mailing list [email protected] https://lists.kictanet.or.ke/mailman/listinfo/kictanet Twitter: http://twitter.com/kictanet Facebook: https://www.facebook.com/KICTANet/
Unsubscribe or change your options at https://lists.kictanet.or.ke/mailman/options/kictanet/kaninimutemi%40gmail.c...
The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development.
KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications.
-- *Mercy Mutemi, Advocate*.
participants (5)
-
florence mwangangi -
kanini mutemi -
Patrick A. M. Maina -
S.M. Muraya -
Victor Kapiyo