_______________________________________________Kisumu county is testing a county 'digital assistant' to provide information relating to different functions. I think its a good initiative by the county. See story below.Are there any innovative implementations of such or similar systems being implemented in other counties that listers may be aware of? I think it's a useful start, and they are taking in feedback and suggestions to improve the service. Hopefully, some of you might want to try it out and see what gives. I wouldn't mind having a similar Chatbots for eCitizen or iTax, whose numbers sometimes hardly go through.____________This week, the county has been testing an interactive WhatsApp platform that allows residents to get information promptly. All that one needs to do is to send the word “hello” from a WhatsApp account to +254 756 742 421.That message prompts the county digital assistant to release a drop-down menu that asks the user to select a code representing their area of interest. There is a separate code for government ministries, healthcare services, tourists sites, hotels and radio stations. “When you send the word “hello”, it gives you an automated “welcome” response and from there, you can get information on anything,” says Levit Nudi, one of the brains behind the platform. “It is very similar to USSD codes like *100# with the only major difference being that it's running on WhatsApp, which is not a common thing to find anywhere,” he said, adding that future plans include creating codes for information on county jobs, tenders, and other opportunities.Victor KapiyoPartner | Lawmark Partners LLPSuite No. 8, Centro House, Westlands, Nairobi | Web: www.lawmark.co.ke====================================================
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