Hi listers, My experience with Zuku is very frustrating last three days. We have reported a problem to them and they have promised to send a technician to us. Three days now but no one has showed up. In effect losing 3 days of valuable time. What is your experience or do people just switch service providers from such? If anyone in this list works for Zuku and is concerned, you have my email. -- * ------------------------------ * This e-mail and any attachments may contain information that is confidential, legally privileged and protected by law and is intended for the sole use of the named recipient(s). Any unauthorized review, use, or disclosure or distribution is prohibited. Any liability (in negligence or otherwise) arising from any third party acting, or refraining from acting on any information contained in this email is hereby excluded. If you are not the intended recipient, please delete the contents and notify the sender immediately; do not disclose the contents to any other person, use it for any purpose or store or copy the information in any medium. Whilst our e-mails are checked for viruses, we cannot guarantee that this message or any attachment is virus free, does not contain malicious code or is incompatible with your electronic system and the Company does not accept liability in respect of viruses, malicious code or any related problems that you might experience. For further information about us, please contact us at the address indicated below. Bernsoft Interactive Limited - P O Box 15177-00100 Nairobi - Tel: +254 722 929192 Email: admin@bernsoft.com Web: www.bernsoft.com
Please Jivunia/Vumilia kuwa MKenya while you use your backup. Help will arrive on of these days. On 28 April 2016 at 12:15, Bernard Kioko via kictanet < kictanet@lists.kictanet.or.ke> wrote:
Hi listers,
My experience with Zuku is very frustrating last three days. We have reported a problem to them and they have promised to send a technician to us. Three days now but no one has showed up. In effect losing 3 days of valuable time.
What is your experience or do people just switch service providers from such?
If anyone in this list works for Zuku and is concerned, you have my email.
--
* ------------------------------ *
This e-mail and any attachments may contain information that is confidential, legally privileged and protected by law and is intended for the sole use of the named recipient(s). Any unauthorized review, use, or disclosure or distribution is prohibited. Any liability (in negligence or otherwise) arising from any third party acting, or refraining from acting on any information contained in this email is hereby excluded. If you are not the intended recipient, please delete the contents and notify the sender immediately; do not disclose the contents to any other person, use it for any purpose or store or copy the information in any medium. Whilst our e-mails are checked for viruses, we cannot guarantee that this message or any attachment is virus free, does not contain malicious code or is incompatible with your electronic system and the Company does not accept liability in respect of viruses, malicious code or any related problems that you might experience. For further information about us, please contact us at the address indicated below.
Bernsoft Interactive Limited - P O Box 15177-00100 Nairobi - Tel: +254 722 929192 Email: admin@bernsoft.com Web: www.bernsoft.com
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KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications.
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jtl faiba works well as a primary service for me safaricom 4g as backup. We stopped all other services as we dont really watch tv and internet at peak with some providers is terrible.. On 28 Apr 2016 12:15, "Bernard Kioko via kictanet" < kictanet@lists.kictanet.or.ke> wrote:
Hi listers,
My experience with Zuku is very frustrating last three days. We have reported a problem to them and they have promised to send a technician to us. Three days now but no one has showed up. In effect losing 3 days of valuable time.
What is your experience or do people just switch service providers from such?
If anyone in this list works for Zuku and is concerned, you have my email.
--
* ------------------------------ *
This e-mail and any attachments may contain information that is confidential, legally privileged and protected by law and is intended for the sole use of the named recipient(s). Any unauthorized review, use, or disclosure or distribution is prohibited. Any liability (in negligence or otherwise) arising from any third party acting, or refraining from acting on any information contained in this email is hereby excluded. If you are not the intended recipient, please delete the contents and notify the sender immediately; do not disclose the contents to any other person, use it for any purpose or store or copy the information in any medium. Whilst our e-mails are checked for viruses, we cannot guarantee that this message or any attachment is virus free, does not contain malicious code or is incompatible with your electronic system and the Company does not accept liability in respect of viruses, malicious code or any related problems that you might experience. For further information about us, please contact us at the address indicated below.
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KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications.
I also use Zuku and they have had problems the whole week. On Thu, Apr 28, 2016, at 12:15 PM, Bernard Kioko via kictanet wrote:
Hi listers,
My experience with Zuku is very frustrating last three days. We have reported a problem to them and they have promised to send a technician to us. Three days now but no one has showed up. In effect losing 3 days of valuable time.
What is your experience or do people just switch service providers from such?
If anyone in this list works for Zuku and is concerned, you have my email.
--
* ------------------------------ *
This e-mail and any attachments may contain information that is confidential, legally privileged and protected by law and is intended for the sole use of the named recipient(s). Any unauthorized review, use, or disclosure or distribution is prohibited. Any liability (in negligence or otherwise) arising from any third party acting, or refraining from acting on any information contained in this email is hereby excluded. If you are not the intended recipient, please delete the contents and notify the sender immediately; do not disclose the contents to any other person, use it for any purpose or store or copy the information in any medium. Whilst our e-mails are checked for viruses, we cannot guarantee that this message or any attachment is virus free, does not contain malicious code or is incompatible with your electronic system and the Company does not accept liability in respect of viruses, malicious code or any related problems that you might experience. For further information about us, please contact us at the address indicated below.
Bernsoft Interactive Limited - P O Box 15177-00100 Nairobi - Tel: +254 722 929192 Email: admin@bernsoft.com Web: www.bernsoft.com
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The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development.
KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications.
Thanks for sharing your experiences. I also use Zuku and often lose 10 or more days in a month due to service interruptions occasioned by what they call power outages, signal failures, cable cuts, etc. The only positive thing is that they take time to inform me via text of such interruptions. Despite these interruptions, however, they are quite efficient with their billing (as they ought to be!) without compensation for lost days! George
I also use Zuku and they have had problems the whole week.
On Thu, Apr 28, 2016, at 12:15 PM, Bernard Kioko via kictanet wrote:
Hi listers,
My experience with Zuku is very frustrating last three days. We have reported a problem to them and they have promised to send a technician to us. Three days now but no one has showed up. In effect losing 3 days of valuable time.
What is your experience or do people just switch service providers from such?
If anyone in this list works for Zuku and is concerned, you have my email.
--
* ------------------------------ *
This e-mail and any attachments may contain information that is confidential, legally privileged and protected by law and is intended for the sole use of the named recipient(s). Any unauthorized review, use, or disclosure or distribution is prohibited. Any liability (in negligence or otherwise) arising from any third party acting, or refraining from acting on any information contained in this email is hereby excluded. If you are not the intended recipient, please delete the contents and notify the sender immediately; do not disclose the contents to any other person, use it for any purpose or store or copy the information in any medium. Whilst our e-mails are checked for viruses, we cannot guarantee that this message or any attachment is virus free, does not contain malicious code or is incompatible with your electronic system and the Company does not accept liability in respect of viruses, malicious code or any related problems that you might experience. For further information about us, please contact us at the address indicated below.
Bernsoft Interactive Limited - P O Box 15177-00100 Nairobi - Tel: +254 722 929192 Email: admin@bernsoft.com Web: www.bernsoft.com
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The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development.
KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications.
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The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development.
KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications.
-- Dr George Nyabuga Senior Lecturer School of Journalism & Mass Communication University of Nairobi Education Building Harry Thuku Road PO Box 30197 - 00100 Nairobi, Kenya Tel: +254(0)20 318262 Fax: +254(0)20 2229168 Mobile: +254 (0)72151 6573 Email: gnyabuga@uonbi.ac.ke, george.nyabuga@gmail.com www.uonbi.ac.ke ----------------------------------------- The University of Nairobi is ISO 9001:2008 certified. Website: http://www.uonbi.ac.ke/ Facebook: https://www.facebook.com/uonbi.ac.ke Twitter: @uonbi https://twitter.com/uonbi
I am a happy Zuku customer and believe the Zuku experience varies significantly with your location within the city. My connection has been quite reliable and they fixed issues quite fast. They need to give a consistent experience and improve the fault resolution times. Digital Television policy, regulation and technology in Africa on issues relating to Consumers, Content and Coverage. On Thu, Apr 28, 2016 at 1:49 PM, waudo siganga via kictanet < kictanet@lists.kictanet.or.ke> wrote:
I also use Zuku and they have had problems the whole week.
On Thu, Apr 28, 2016, at 12:15 PM, Bernard Kioko via kictanet wrote:
Hi listers,
My experience with Zuku is very frustrating last three days. We have reported a problem to them and they have promised to send a technician to us. Three days now but no one has showed up. In effect losing 3 days of valuable time.
What is your experience or do people just switch service providers from such?
If anyone in this list works for Zuku and is concerned, you have my email.
--
* ------------------------------ *
This e-mail and any attachments may contain information that is confidential, legally privileged and protected by law and is intended for the sole use of the named recipient(s). Any unauthorized review, use, or disclosure or distribution is prohibited. Any liability (in negligence or otherwise) arising from any third party acting, or refraining from acting on any information contained in this email is hereby excluded. If you are not the intended recipient, please delete the contents and notify the sender immediately; do not disclose the contents to any other person, use it for any purpose or store or copy the information in any medium. Whilst our e-mails are checked for viruses, we cannot guarantee that this message or any attachment is virus free, does not contain malicious code or is incompatible with your electronic system and the Company does not accept liability in respect of viruses, malicious code or any related problems that you might experience. For further information about us, please contact us at the address indicated below.
Bernsoft Interactive Limited - P O Box 15177-00100 Nairobi - Tel: +254 722 929192 Email: admin@bernsoft.com Web: www.bernsoft.com
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The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development.
KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications.
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The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development.
KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications.
My issue is actually how they handle me when a problem arises. When service is working all is good. The frustration when something is wrong is what is unbearable. From: kictanet [mailto:kictanet-bounces+bkioko=bernsoft.com@lists.kictanet.or.ke] On Behalf Of DigitalTVAfrica via kictanet Sent: Thursday, April 28, 2016 2:40 PM To: bkioko@bernsoft.com Cc: DigitalTVAfrica Subject: Re: [kictanet] Zuku Support I am a happy Zuku customer and believe the Zuku experience varies significantly with your location within the city. My connection has been quite reliable and they fixed issues quite fast. They need to give a consistent experience and improve the fault resolution times. <https://docs.google.com/a/madeinkenya.org/uc?id=0BwZb4A-LDS-AUDRMWDFTSzIteXM&export=download> Digital Television policy, regulation and technology in Africa on issues relating to Consumers, Content and Coverage. On Thu, Apr 28, 2016 at 1:49 PM, waudo siganga via kictanet <kictanet@lists.kictanet.or.ke <mailto:kictanet@lists.kictanet.or.ke> > wrote: I also use Zuku and they have had problems the whole week. On Thu, Apr 28, 2016, at 12:15 PM, Bernard Kioko via kictanet wrote:
Hi listers,
My experience with Zuku is very frustrating last three days. We have reported a problem to them and they have promised to send a technician to us. Three days now but no one has showed up. In effect losing 3 days of valuable time.
What is your experience or do people just switch service providers from such?
If anyone in this list works for Zuku and is concerned, you have my email.
--
* ------------------------------ *
This e-mail and any attachments may contain information that is confidential, legally privileged and protected by law and is intended for the sole use of the named recipient(s). Any unauthorized review, use, or disclosure or distribution is prohibited. Any liability (in negligence or otherwise) arising from any third party acting, or refraining from acting on any information contained in this email is hereby excluded. If you are not the intended recipient, please delete the contents and notify the sender immediately; do not disclose the contents to any other person, use it for any purpose or store or copy the information in any medium. Whilst our e-mails are checked for viruses, we cannot guarantee that this message or any attachment is virus free, does not contain malicious code or is incompatible with your electronic system and the Company does not accept liability in respect of viruses, malicious code or any related problems that you might experience. For further information about us, please contact us at the address indicated below.
Bernsoft Interactive Limited - P O Box 15177-00100 Nairobi - Tel: +254 722 929192 Email: admin@bernsoft.com <mailto:admin@bernsoft.com> Web: www.bernsoft.com <http://www.bernsoft.com>
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The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development.
KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications.
_______________________________________________ kictanet mailing list kictanet@lists.kictanet.or.ke <mailto:kictanet@lists.kictanet.or.ke> https://lists.kictanet.or.ke/mailman/listinfo/kictanet Unsubscribe or change your options at https://lists.kictanet.or.ke/mailman/options/kictanet/wainaina%40digitaltvaf... The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development. KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications. -- * ------------------------------ * This e-mail and any attachments may contain information that is confidential, legally privileged and protected by law and is intended for the sole use of the named recipient(s). Any unauthorized review, use, or disclosure or distribution is prohibited. Any liability (in negligence or otherwise) arising from any third party acting, or refraining from acting on any information contained in this email is hereby excluded. If you are not the intended recipient, please delete the contents and notify the sender immediately; do not disclose the contents to any other person, use it for any purpose or store or copy the information in any medium. Whilst our e-mails are checked for viruses, we cannot guarantee that this message or any attachment is virus free, does not contain malicious code or is incompatible with your electronic system and the Company does not accept liability in respect of viruses, malicious code or any related problems that you might experience. For further information about us, please contact us at the address indicated below. Bernsoft Interactive Limited - P O Box 15177-00100 Nairobi - Tel: +254 722 929192 Email: admin@bernsoft.com Web: www.bernsoft.com
Simple, Zuku's courting is "Top Notch" they start with impression that is second to none. They 'box' you as a client and then get complacent. Its now three weeks and they can't address my 'speed issue'. I also have an experience with their twitter lies. Franc Mwangi On Thursday, April 28, 2016 3:12 PM, Bernard Kioko via kictanet <kictanet@lists.kictanet.or.ke> wrote: #yiv6683362019 #yiv6683362019 -- _filtered #yiv6683362019 {panose-1:2 4 5 3 5 4 6 3 2 4;} _filtered #yiv6683362019 {font-family:Calibri;panose-1:2 15 5 2 2 2 4 3 2 4;}#yiv6683362019 #yiv6683362019 p.yiv6683362019MsoNormal, #yiv6683362019 li.yiv6683362019MsoNormal, #yiv6683362019 div.yiv6683362019MsoNormal {margin:0in;margin-bottom:.0001pt;font-size:12.0pt;}#yiv6683362019 a:link, #yiv6683362019 span.yiv6683362019MsoHyperlink {color:blue;text-decoration:underline;}#yiv6683362019 a:visited, #yiv6683362019 span.yiv6683362019MsoHyperlinkFollowed {color:purple;text-decoration:underline;}#yiv6683362019 span.yiv6683362019EmailStyle17 {color:#1F497D;}#yiv6683362019 .yiv6683362019MsoChpDefault {} _filtered #yiv6683362019 {margin:1.0in 1.0in 1.0in 1.0in;}#yiv6683362019 div.yiv6683362019WordSection1 {}#yiv6683362019 My issue is actually how they handle me when a problem arises. When service is working all is good. The frustration when something is wrong is what is unbearable. From: kictanet [mailto:kictanet-bounces+bkioko=bernsoft.com@lists.kictanet.or.ke] On Behalf Of DigitalTVAfrica via kictanet Sent: Thursday, April 28, 2016 2:40 PM To: bkioko@bernsoft.com Cc: DigitalTVAfrica Subject: Re: [kictanet] Zuku Support I am a happy Zuku customer and believe the Zuku experience varies significantly with your location within the city. My connection has been quite reliable and they fixed issues quite fast. They need to give a consistent experience and improve the fault resolution times. Digital Television policy, regulation and technology in Africa on issues relating to Consumers, Content and Coverage. On Thu, Apr 28, 2016 at 1:49 PM, waudo siganga via kictanet <kictanet@lists.kictanet.or.ke> wrote: I also use Zuku and they have had problems the whole week. On Thu, Apr 28, 2016, at 12:15 PM, Bernard Kioko via kictanet wrote:
Hi listers,
My experience with Zuku is very frustrating last three days. We have reported a problem to them and they have promised to send a technician to us. Three days now but no one has showed up. In effect losing 3 days of valuable time.
What is your experience or do people just switch service providers from such?
If anyone in this list works for Zuku and is concerned, you have my email.
--
* ------------------------------ *
This e-mail and any attachments may contain information that is confidential, legally privileged and protected by law and is intended for the sole use of the named recipient(s). Any unauthorized review, use, or disclosure or distribution is prohibited. Any liability (in negligence or otherwise) arising from any third party acting, or refraining from acting on any information contained in this email is hereby excluded. If you are not the intended recipient, please delete the contents and notify the sender immediately; do not disclose the contents to any other person, use it for any purpose or store or copy the information in any medium. Whilst our e-mails are checked for viruses, we cannot guarantee that this message or any attachment is virus free, does not contain malicious code or is incompatible with your electronic system and the Company does not accept liability in respect of viruses, malicious code or any related problems that you might experience. For further information about us, please contact us at the address indicated below.
Bernsoft Interactive Limited - P O Box 15177-00100 Nairobi - Tel: +254 722 929192 Email: admin@bernsoft.com Web: www.bernsoft.com
_______________________________________________ kictanet mailing list kictanet@lists.kictanet.or.ke https://lists.kictanet.or.ke/mailman/listinfo/kictanet
Unsubscribe or change your options at> https://lists.kictanet.or.ke/mailman/options/kictanet/emailsignet%40mailcan.com> The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development.
KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications.
_______________________________________________ kictanet mailing list kictanet@lists.kictanet.or.ke https://lists.kictanet.or.ke/mailman/listinfo/kictanet Unsubscribe or change your options at https://lists.kictanet.or.ke/mailman/options/kictanet/wainaina%40digitaltvaf... The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development. KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications. This e-mail andany attachments may contain information that is confidential, legallyprivileged and protected by law and is intended for the sole use of the namedrecipient(s). Any unauthorized review, use, or disclosure or distribution isprohibited. Any liability (in negligence or otherwise) arising from any thirdparty acting, or refraining from acting on any information contained in thisemail is hereby excluded. If you are not the intended recipient, please deletethe contents and notify the sender immediately; do not disclose the contents toany other person, use it for any purpose or store or copy the information inany medium. Whilst our e-mails are checked for viruses, we cannot guaranteethat this message or any attachment is virus free, does not contain maliciouscode or is incompatible with your electronic system and the Company does notaccept liability in respect of viruses, malicious code or any related problemsthat you might experience. For further information about us, please contact usat the address indicated below. Bernsoft Interactive Limited - P O Box 15177-00100 Nairobi - Tel: +254 722 929192 Email: admin@bernsoft.com Web: www.bernsoft.com _______________________________________________ kictanet mailing list kictanet@lists.kictanet.or.ke https://lists.kictanet.or.ke/mailman/listinfo/kictanet Unsubscribe or change your options at https://lists.kictanet.or.ke/mailman/options/kictanet/francsangi%40yahoo.com The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development. KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications.
Ive reached a point where for internet services i feel like i have enough choice to not take bad service lying down. Unless they have a really good reason i terminate service at the second time i see an outage. My wallet votes and i get peace of mind. What i want fron this isps next is pay on demand or pay per use or 95th percentile billing - why because 3 of you have cables to my house +4g ; compete there activate new services selling me bandwidth and failing at it is just plain 19th century On 28 Apr 2016 16:17, "franc MWANGI via kictanet" < kictanet@lists.kictanet.or.ke> wrote:
Simple, Zuku's courting is "Top Notch" they start with impression that is second to none. They 'box' you as a client and then get complacent. Its now three weeks and they can't address my 'speed issue'. I also have an experience with their twitter lies. Franc Mwangi
On Thursday, April 28, 2016 3:12 PM, Bernard Kioko via kictanet < kictanet@lists.kictanet.or.ke> wrote:
My issue is actually how they handle me when a problem arises. When service is working all is good. The frustration when something is wrong is what is unbearable.
*From:* kictanet [mailto:kictanet-bounces+bkioko= bernsoft.com@lists.kictanet.or.ke] *On Behalf Of *DigitalTVAfrica via kictanet *Sent:* Thursday, April 28, 2016 2:40 PM *To:* bkioko@bernsoft.com *Cc:* DigitalTVAfrica *Subject:* Re: [kictanet] Zuku Support
I am a happy Zuku customer and believe the Zuku experience varies significantly with your location within the city. My connection has been quite reliable and they fixed issues quite fast. They need to give a consistent experience and improve the fault resolution times.
*Digital Television policy, regulation and technology in Africa on issues relating to Consumers, Content and Coverage.*
On Thu, Apr 28, 2016 at 1:49 PM, waudo siganga via kictanet < kictanet@lists.kictanet.or.ke> wrote:
I also use Zuku and they have had problems the whole week.
On Thu, Apr 28, 2016, at 12:15 PM, Bernard Kioko via kictanet wrote:
Hi listers,
My experience with Zuku is very frustrating last three days. We have reported a problem to them and they have promised to send a technician to us. Three days now but no one has showed up. In effect losing 3 days of valuable time.
What is your experience or do people just switch service providers from such?
If anyone in this list works for Zuku and is concerned, you have my email.
--
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The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development.
KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications.
------------------------------
This e-mail and any attachments may contain information that is confidential, legally privileged and protected by law and is intended for the sole use of the named recipient(s). Any unauthorized review, use, or disclosure or distribution is prohibited. Any liability (in negligence or otherwise) arising from any third party acting, or refraining from acting on any information contained in this email is hereby excluded. If you are not the intended recipient, please delete the contents and notify the sender immediately; do not disclose the contents to any other person, use it for any purpose or store or copy the information in any medium. Whilst our e-mails are checked for viruses, we cannot guarantee that this message or any attachment is virus free, does not contain malicious code or is incompatible with your electronic system and the Company does not accept liability in respect of viruses, malicious code or any related problems that you might experience. For further information about us, please contact us at the address indicated below.
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The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development.
KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications.
I installed Zuku last December and only used for one month. Since them I have been off. I eventually move on after the poor customer service I receive. The customer is king On Thursday, April 28, 2016, John Gitau via kictanet < kictanet@lists.kictanet.or.ke> wrote:
Ive reached a point where for internet services i feel like i have enough choice to not take bad service lying down. Unless they have a really good reason i terminate service at the second time i see an outage.
My wallet votes and i get peace of mind. What i want fron this isps next is pay on demand or pay per use or 95th percentile billing - why because 3 of you have cables to my house +4g ; compete there activate new services selling me bandwidth and failing at it is just plain 19th century On 28 Apr 2016 16:17, "franc MWANGI via kictanet" < kictanet@lists.kictanet.or.ke <javascript:_e(%7B%7D,'cvml','kictanet@lists.kictanet.or.ke');>> wrote:
Simple, Zuku's courting is "Top Notch" they start with impression that is second to none. They 'box' you as a client and then get complacent. Its now three weeks and they can't address my 'speed issue'. I also have an experience with their twitter lies. Franc Mwangi
On Thursday, April 28, 2016 3:12 PM, Bernard Kioko via kictanet < kictanet@lists.kictanet.or.ke <javascript:_e(%7B%7D,'cvml','kictanet@lists.kictanet.or.ke');>> wrote:
My issue is actually how they handle me when a problem arises. When service is working all is good. The frustration when something is wrong is what is unbearable.
*From:* kictanet [mailto:kictanet-bounces+bkioko <javascript:_e(%7B%7D,'cvml','kictanet-bounces%2Bbkioko');>= bernsoft.com@lists.kictanet.or.ke <javascript:_e(%7B%7D,'cvml','bernsoft.com@lists.kictanet.or.ke');>] *On Behalf Of *DigitalTVAfrica via kictanet *Sent:* Thursday, April 28, 2016 2:40 PM *To:* bkioko@bernsoft.com <javascript:_e(%7B%7D,'cvml','bkioko@bernsoft.com');> *Cc:* DigitalTVAfrica *Subject:* Re: [kictanet] Zuku Support
I am a happy Zuku customer and believe the Zuku experience varies significantly with your location within the city. My connection has been quite reliable and they fixed issues quite fast. They need to give a consistent experience and improve the fault resolution times.
*Digital Television policy, regulation and technology in Africa on issues relating to Consumers, Content and Coverage.*
On Thu, Apr 28, 2016 at 1:49 PM, waudo siganga via kictanet < kictanet@lists.kictanet.or.ke <javascript:_e(%7B%7D,'cvml','kictanet@lists.kictanet.or.ke');>> wrote:
I also use Zuku and they have had problems the whole week.
On Thu, Apr 28, 2016, at 12:15 PM, Bernard Kioko via kictanet wrote:
Hi listers,
My experience with Zuku is very frustrating last three days. We have reported a problem to them and they have promised to send a technician to us. Three days now but no one has showed up. In effect losing 3 days of valuable time.
What is your experience or do people just switch service providers from such?
If anyone in this list works for Zuku and is concerned, you have my email.
--
* ------------------------------ *
This e-mail and any attachments may contain information that is confidential, legally privileged and protected by law and is intended for the sole use of the named recipient(s). Any unauthorized review, use, or disclosure or distribution is prohibited. Any liability (in negligence or otherwise) arising from any third party acting, or refraining from acting on any information contained in this email is hereby excluded. If you are not the intended recipient, please delete the contents and notify the sender immediately; do not disclose the contents to any other person, use it for any purpose or store or copy the information in any medium. Whilst our e-mails are checked for viruses, we cannot guarantee that this message or any attachment is virus free, does not contain malicious code or is incompatible with your electronic system and the Company does not accept liability in respect of viruses, malicious code or any related problems that you might experience. For further information about us, please contact us at the address indicated below.
Bernsoft Interactive Limited - P O Box 15177-00100 Nairobi - Tel: +254 722 929192 Email: admin@bernsoft.com <javascript:_e(%7B%7D,'cvml','admin@bernsoft.com');> Web: www.bernsoft.com
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KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications.
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KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications.
------------------------------
This e-mail and any attachments may contain information that is confidential, legally privileged and protected by law and is intended for the sole use of the named recipient(s). Any unauthorized review, use, or disclosure or distribution is prohibited. Any liability (in negligence or otherwise) arising from any third party acting, or refraining from acting on any information contained in this email is hereby excluded. If you are not the intended recipient, please delete the contents and notify the sender immediately; do not disclose the contents to any other person, use it for any purpose or store or copy the information in any medium. Whilst our e-mails are checked for viruses, we cannot guarantee that this message or any attachment is virus free, does not contain malicious code or is incompatible with your electronic system and the Company does not accept liability in respect of viruses, malicious code or any related problems that you might experience. For further information about us, please contact us at the address indicated below.
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KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications.
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KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications.
Zuku team of tour showed up today and addressed the challenges. All seems fine now. As I said, when its working, it works. When it breaks down the frustration is unbearable. From: kictanet [mailto:kictanet-bounces+bkioko=bernsoft.com@lists.kictanet.or.ke] On Behalf Of Joseph Amuke via kictanet Sent: Friday, April 29, 2016 2:45 PM To: bkioko@bernsoft.com Cc: Joseph Amuke Subject: Re: [kictanet] Zuku Support I installed Zuku last December and only used for one month. Since them I have been off. I eventually move on after the poor customer service I receive. The customer is king On Thursday, April 28, 2016, John Gitau via kictanet <kictanet@lists.kictanet.or.ke <mailto:kictanet@lists.kictanet.or.ke> > wrote: Ive reached a point where for internet services i feel like i have enough choice to not take bad service lying down. Unless they have a really good reason i terminate service at the second time i see an outage. My wallet votes and i get peace of mind. What i want fron this isps next is pay on demand or pay per use or 95th percentile billing - why because 3 of you have cables to my house +4g ; compete there activate new services selling me bandwidth and failing at it is just plain 19th century On 28 Apr 2016 16:17, "franc MWANGI via kictanet" <kictanet@lists.kictanet.or.ke <javascript:_e(%7B%7D,'cvml','kictanet@lists.kictanet.or.ke');> > wrote: Simple, Zuku's courting is "Top Notch" they start with impression that is second to none. They 'box' you as a client and then get complacent. Its now three weeks and they can't address my 'speed issue'. I also have an experience with their twitter lies. Franc Mwangi On Thursday, April 28, 2016 3:12 PM, Bernard Kioko via kictanet <kictanet@lists.kictanet.or.ke <javascript:_e(%7B%7D,'cvml','kictanet@lists.kictanet.or.ke');> > wrote: My issue is actually how they handle me when a problem arises. When service is working all is good. The frustration when something is wrong is what is unbearable. From: kictanet [mailto:kictanet-bounces+bkioko <javascript:_e(%7B%7D,'cvml','kictanet-bounces%2Bbkioko');> =bernsoft.com@lists.kictanet.or.ke <javascript:_e(%7B%7D,'cvml','bernsoft.com@lists.kictanet.or.ke');> ] On Behalf Of DigitalTVAfrica via kictanet Sent: Thursday, April 28, 2016 2:40 PM To: bkioko@bernsoft.com <javascript:_e(%7B%7D,'cvml','bkioko@bernsoft.com');> Cc: DigitalTVAfrica Subject: Re: [kictanet] Zuku Support I am a happy Zuku customer and believe the Zuku experience varies significantly with your location within the city. My connection has been quite reliable and they fixed issues quite fast. They need to give a consistent experience and improve the fault resolution times. <https://docs.google.com/a/madeinkenya.org/uc?id=0BwZb4A-LDS-AUDRMWDFTSzIteXM&export=download> Digital Television policy, regulation and technology in Africa on issues relating to Consumers, Content and Coverage. On Thu, Apr 28, 2016 at 1:49 PM, waudo siganga via kictanet <kictanet@lists.kictanet.or.ke <javascript:_e(%7B%7D,'cvml','kictanet@lists.kictanet.or.ke');> > wrote: I also use Zuku and they have had problems the whole week. On Thu, Apr 28, 2016, at 12:15 PM, Bernard Kioko via kictanet wrote:
Hi listers,
My experience with Zuku is very frustrating last three days. We have reported a problem to them and they have promised to send a technician to us. Three days now but no one has showed up. In effect losing 3 days of valuable time.
What is your experience or do people just switch service providers from such?
If anyone in this list works for Zuku and is concerned, you have my email.
--
* ------------------------------ *
This e-mail and any attachments may contain information that is confidential, legally privileged and protected by law and is intended for the sole use of the named recipient(s). Any unauthorized review, use, or disclosure or distribution is prohibited. Any liability (in negligence or otherwise) arising from any third party acting, or refraining from acting on any information contained in this email is hereby excluded. If you are not the intended recipient, please delete the contents and notify the sender immediately; do not disclose the contents to any other person, use it for any purpose or store or copy the information in any medium. Whilst our e-mails are checked for viruses, we cannot guarantee that this message or any attachment is virus free, does not contain malicious code or is incompatible with your electronic system and the Company does not accept liability in respect of viruses, malicious code or any related problems that you might experience. For further information about us, please contact us at the address indicated below.
Bernsoft Interactive Limited - P O Box 15177-00100 Nairobi - Tel: +254 722 929192 Email: admin@bernsoft.com <javascript:_e(%7B%7D,'cvml','admin@bernsoft.com');> Web: www.bernsoft.com <http://www.bernsoft.com/>
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_______________________________________________ kictanet mailing list kictanet@lists.kictanet.or.ke <javascript:_e(%7B%7D,'cvml','kictanet@lists.kictanet.or.ke');> https://lists.kictanet.or.ke/mailman/listinfo/kictanet Unsubscribe or change your options at https://lists.kictanet.or.ke/mailman/options/kictanet/wainaina%40digitaltvaf... The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development. KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications. _____ <http://bernsoft.com/img/logo.jpg> This e-mail and any attachments may contain information that is confidential, legally privileged and protected by law and is intended for the sole use of the named recipient(s). Any unauthorized review, use, or disclosure or distribution is prohibited. Any liability (in negligence or otherwise) arising from any third party acting, or refraining from acting on any information contained in this email is hereby excluded. If you are not the intended recipient, please delete the contents and notify the sender immediately; do not disclose the contents to any other person, use it for any purpose or store or copy the information in any medium. Whilst our e-mails are checked for viruses, we cannot guarantee that this message or any attachment is virus free, does not contain malicious code or is incompatible with your electronic system and the Company does not accept liability in respect of viruses, malicious code or any related problems that you might experience. For further information about us, please contact us at the address indicated below. Bernsoft Interactive Limited - P O Box 15177-00100 Nairobi - Tel: +254 722 929192 <tel:%2B254%20722%20929192> Email: admin@bernsoft.com <javascript:_e(%7B%7D,'cvml','admin@bernsoft.com');> Web: www.bernsoft.com <http://www.bernsoft.com/> _______________________________________________ kictanet mailing list kictanet@lists.kictanet.or.ke <javascript:_e(%7B%7D,'cvml','kictanet@lists.kictanet.or.ke');> https://lists.kictanet.or.ke/mailman/listinfo/kictanet Unsubscribe or change your options at https://lists.kictanet.or.ke/mailman/options/kictanet/francsangi%40yahoo.com The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development. KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications. _______________________________________________ kictanet mailing list kictanet@lists.kictanet.or.ke <javascript:_e(%7B%7D,'cvml','kictanet@lists.kictanet.or.ke');> https://lists.kictanet.or.ke/mailman/listinfo/kictanet Unsubscribe or change your options at https://lists.kictanet.or.ke/mailman/options/kictanet/jgitau%40gmail.com The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development. KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications. -- * ------------------------------ * This e-mail and any attachments may contain information that is confidential, legally privileged and protected by law and is intended for the sole use of the named recipient(s). Any unauthorized review, use, or disclosure or distribution is prohibited. Any liability (in negligence or otherwise) arising from any third party acting, or refraining from acting on any information contained in this email is hereby excluded. If you are not the intended recipient, please delete the contents and notify the sender immediately; do not disclose the contents to any other person, use it for any purpose or store or copy the information in any medium. Whilst our e-mails are checked for viruses, we cannot guarantee that this message or any attachment is virus free, does not contain malicious code or is incompatible with your electronic system and the Company does not accept liability in respect of viruses, malicious code or any related problems that you might experience. For further information about us, please contact us at the address indicated below. Bernsoft Interactive Limited - P O Box 15177-00100 Nairobi - Tel: +254 722 929192 Email: admin@bernsoft.com Web: www.bernsoft.com
Lucky you Bernard. I've given up on Zuku after years of hanging in there. This is my last month with them. Key issue? They don't deliver what they sell you and a lying and rude customer care. -----Original Message----- From: "Bernard Kioko via kictanet" <kictanet@lists.kictanet.or.ke> Sent: 29/04/2016 16:06 To: "mando.opole@gmail.com" <mando.opole@gmail.com> Cc: "Bernard Kioko" <bkioko@bernsoft.com> Subject: Re: [kictanet] Zuku Support Zuku team of tour showed up today and addressed the challenges. All seems fine now. As I said, when its working, it works. When it breaks down the frustration is unbearable. From: kictanet [mailto:kictanet-bounces+bkioko=bernsoft.com@lists.kictanet.or.ke] On Behalf Of Joseph Amuke via kictanet Sent: Friday, April 29, 2016 2:45 PM To: bkioko@bernsoft.com Cc: Joseph Amuke Subject: Re: [kictanet] Zuku Support I installed Zuku last December and only used for one month. Since them I have been off. I eventually move on after the poor customer service I receive. The customer is king On Thursday, April 28, 2016, John Gitau via kictanet <kictanet@lists.kictanet.or.ke> wrote: Ive reached a point where for internet services i feel like i have enough choice to not take bad service lying down. Unless they have a really good reason i terminate service at the second time i see an outage. My wallet votes and i get peace of mind. What i want fron this isps next is pay on demand or pay per use or 95th percentile billing - why because 3 of you have cables to my house +4g ; compete there activate new services selling me bandwidth and failing at it is just plain 19th century On 28 Apr 2016 16:17, "franc MWANGI via kictanet" <kictanet@lists.kictanet.or.ke> wrote: Simple, Zuku's courting is "Top Notch" they start with impression that is second to none. They 'box' you as a client and then get complacent. Its now three weeks and they can't address my 'speed issue'. I also have an experience with their twitter lies. Franc Mwangi On Thursday, April 28, 2016 3:12 PM, Bernard Kioko via kictanet <kictanet@lists.kictanet.or.ke> wrote: My issue is actually how they handle me when a problem arises. When service is working all is good. The frustration when something is wrong is what is unbearable. From: kictanet [mailto:kictanet-bounces+bkioko=bernsoft.com@lists.kictanet.or.ke] On Behalf Of DigitalTVAfrica via kictanet Sent: Thursday, April 28, 2016 2:40 PM To: bkioko@bernsoft.com Cc: DigitalTVAfrica Subject: Re: [kictanet] Zuku Support I am a happy Zuku customer and believe the Zuku experience varies significantly with your location within the city. My connection has been quite reliable and they fixed issues quite fast. They need to give a consistent experience and improve the fault resolution times. Digital Television policy, regulation and technology in Africa on issues relating to Consumers, Content and Coverage. On Thu, Apr 28, 2016 at 1:49 PM, waudo siganga via kictanet <kictanet@lists.kictanet.or.ke> wrote: I also use Zuku and they have had problems the whole week. On Thu, Apr 28, 2016, at 12:15 PM, Bernard Kioko via kictanet wrote:
Hi listers,
My experience with Zuku is very frustrating last three days. We have reported a problem to them and they have promised to send a technician to us. Three days now but no one has showed up. In effect losing 3 days of valuable time.
What is your experience or do people just switch service providers from such?
If anyone in this list works for Zuku and is concerned, you have my email.
--
* ------------------------------ *
This e-mail and any attachments may contain information that is confidential, legally privileged and protected by law and is intended for the sole use of the named recipient(s). Any unauthorized review, use, or disclosure or distribution is prohibited. Any liability (in negligence or otherwise) arising from any third party acting, or refraining from acting on any information contained in this email is hereby excluded. If you are not the intended recipient, please delete the contents and notify the sender immediately; do not disclose the contents to any other person, use it for any purpose or store or copy the information in any medium. Whilst our e-mails are checked for viruses, we cannot guarantee that this message or any attachment is virus free, does not contain malicious code or is incompatible with your electronic system and the Company does not accept liability in respect of viruses, malicious code or any related problems that you might experience. For further information about us, please contact us at the address indicated below.
Bernsoft Interactive Limited - P O Box 15177-00100 Nairobi - Tel: +254 722 929192 Email: admin@bernsoft.com Web: www.bernsoft.com
_______________________________________________ kictanet mailing list kictanet@lists.kictanet.or.ke https://lists.kictanet.or.ke/mailman/listinfo/kictanet
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_______________________________________________ kictanet mailing list kictanet@lists.kictanet.or.ke https://lists.kictanet.or.ke/mailman/listinfo/kictanet Unsubscribe or change your options at https://lists.kictanet.or.ke/mailman/options/kictanet/wainaina%40digitaltvaf... The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development. KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications. This e-mail and any attachments may contain information that is confidential, legally privileged and protected by law and is intended for the sole use of the named recipient(s). Any unauthorized review, use, or disclosure or distribution is prohibited. Any liability (in negligence or otherwise) arising from any third party acting, or refraining from acting on any information contained in this email is hereby excluded. If you are not the intended recipient, please delete the contents and notify the sender immediately; do not disclose the contents to any other person, use it for any purpose or store or copy the information in any medium. Whilst our e-mails are checked for viruses, we cannot guarantee that this message or any attachment is virus free, does not contain malicious code or is incompatible with your electronic system and the Company does not accept liability in respect of viruses, malicious code or any related problems that you might experience. For further information about us, please contact us at the address indicated below. Bernsoft Interactive Limited - P O Box 15177-00100 Nairobi - Tel: +254 722 929192 Email: admin@bernsoft.com Web: www.bernsoft.com _______________________________________________ kictanet mailing list kictanet@lists.kictanet.or.ke https://lists.kictanet.or.ke/mailman/listinfo/kictanet Unsubscribe or change your options at https://lists.kictanet.or.ke/mailman/options/kictanet/francsangi%40yahoo.com The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development. KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications. _______________________________________________ kictanet mailing list kictanet@lists.kictanet.or.ke https [The entire original message is not included.]
I've had Zuku for about two years. I was frustrated at the installation because of their slowness which took three full days to finalize. After that services were good for about a year. Then at some point last year, they increased their internet charges under the guise of better speeds. It has become slower than before and with more frequent downtime than I care to remember. The customer care hasn't been rude but the services are poor with the typical behaviour of a monopoly. I think their triple play, especially the TV and internet beat is affordable to most people and thus gives them a kind of monopoly, no wonder they do not care to improve the quality of their services. Perhaps the regulator should look into these complaints and hold them to account. Regards Beryl On Fri, Apr 29, 2016 at 4:36 PM, mando mando via kictanet < kictanet@lists.kictanet.or.ke> wrote:
Lucky you Bernard. I've given up on Zuku after years of hanging in there. This is my last month with them. Key issue? They don't deliver what they sell you and a lying and rude customer care. ------------------------------ From: Bernard Kioko via kictanet <kictanet@lists.kictanet.or.ke> Sent: 29/04/2016 16:06 To: mando.opole@gmail.com Cc: Bernard Kioko <bkioko@bernsoft.com> Subject: Re: [kictanet] Zuku Support
Zuku team of tour showed up today and addressed the challenges. All seems fine now. As I said, when its working, it works. When it breaks down the frustration is unbearable.
*From:* kictanet [mailto:kictanet-bounces+bkioko= bernsoft.com@lists.kictanet.or.ke] *On Behalf Of *Joseph Amuke via kictanet *Sent:* Friday, April 29, 2016 2:45 PM *To:* bkioko@bernsoft.com *Cc:* Joseph Amuke *Subject:* Re: [kictanet] Zuku Support
I installed Zuku last December and only used for one month. Since them I have been off. I eventually move on after the poor customer service I receive. The customer is king
On Thursday, April 28, 2016, John Gitau via kictanet < kictanet@lists.kictanet.or.ke> wrote:
Ive reached a point where for internet services i feel like i have enough choice to not take bad service lying down. Unless they have a really good reason i terminate service at the second time i see an outage.
My wallet votes and i get peace of mind. What i want fron this isps next is pay on demand or pay per use or 95th percentile billing - why because 3 of you have cables to my house +4g ; compete there activate new services selling me bandwidth and failing at it is just plain 19th century
On 28 Apr 2016 16:17, "franc MWANGI via kictanet" < kictanet@lists.kictanet.or.ke> wrote:
Simple, Zuku's courting is "Top Notch" they start with impression that is second to none. They 'box' you as a client and then get complacent. Its now three weeks and they can't address my 'speed issue'. I also have an experience with their twitter lies.
Franc Mwangi
On Thursday, April 28, 2016 3:12 PM, Bernard Kioko via kictanet < kictanet@lists.kictanet.or.ke> wrote:
My issue is actually how they handle me when a problem arises. When service is working all is good. The frustration when something is wrong is what is unbearable.
*From:* kictanet [mailto:kictanet-bounces+bkioko= bernsoft.com@lists.kictanet.or.ke] *On Behalf Of *DigitalTVAfrica via kictanet *Sent:* Thursday, April 28, 2016 2:40 PM *To:* bkioko@bernsoft.com *Cc:* DigitalTVAfrica *Subject:* Re: [kictanet] Zuku Support
I am a happy Zuku customer and believe the Zuku experience varies significantly with your location within the city. My connection has been quite reliable and they fixed issues quite fast. They need to give a consistent experience and improve the fault resolution times.
*Digital Television policy, regulation and technology in Africa on issues relating to Consumers, Content and Coverage.*
On Thu, Apr 28, 2016 at 1:49 PM, waudo siganga via kictanet < kictanet@lists.kictanet.or.ke> wrote:
I also use Zuku and they have had problems the whole week.
On Thu, Apr 28, 2016, at 12:15 PM, Bernard Kioko via kictanet wrote:
Hi listers,
My experience with Zuku is very frustrating last three days. We have reported a problem to them and they have promised to send a technician to us. Three days now but no one has showed up. In effect losing 3 days of valuable time.
What is your experience or do people just switch service providers from such?
If anyone in this list works for Zuku and is concerned, you have my email.
--
* ------------------------------ *
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The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development.
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The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development.
KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications.
------------------------------
This e-mail and any attachments may contain information that is confidential, legally privileged and protected by law and is intended for the sole use of the named recipient(s). Any unauthorized review, use, or disclosure or distribution is prohibited. Any liability (in negligence or otherwise) arising from any third party acting, or refraining from acting on any information contained in this email is hereby excluded. If you are not the intended recipient, please delete the contents and notify the sender immediately; do not disclose the contents to any other person, use it for any purpose or store or copy the information in any medium. Whilst our e-mails are checked for viruses, we cannot guarantee that this message or any attachment is virus free, does not contain malicious code or is incompatible with your electronic system and the Company does not accept liability in respect of viruses, malicious code or any related problems that you might experience. For further information about us, please contact us at the address indicated below.
Bernsoft Interactive Limited - P O Box 15177-00100 Nairobi - Tel: +254 722 929192 Email: admin@bernsoft.com Web: www.bernsoft.com
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The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development.
KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications.
_______________________________________________ kictanet mailing list kictanet@lists.kictanet.or.ke https <https://lists.kictanet.or.ke/mailman/listinfo/kictanet>
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The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development.
KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications.
-- Beryl *********************************************** Darkness cannot put out the Light. It can only make God brighter. —Author Unknown.
participants (10)
-
Bernard Kioko -
Beryl Aidi -
DigitalTVAfrica -
franc MWANGI -
George Nyabuga -
John Gitau -
Joseph Amuke -
mando mando -
Odhiambo Washington -
waudo siganga