Simple, Zuku's courting is "Top Notch" they start with impression that is second to none. They 'box' you as a client and then get complacent. Its now three weeks and they can't address my 'speed issue'. I also have an experience with their twitter lies.
Franc Mwangi
On Thursday, April 28, 2016 3:12 PM, Bernard Kioko via kictanet <kictanet@lists.kictanet.or.ke> wrote:
My issue is actually how they handle me when a problem arises. When service is working all is good. The frustration when something is wrong is what is unbearable.
From: kictanet [mailto:kictanet-bounces+bkioko=bernsoft.com@lists.kictanet.or.ke] On Behalf Of DigitalTVAfrica via kictanet
Sent: Thursday, April 28, 2016 2:40 PM
To: bkioko@bernsoft.com
Cc: DigitalTVAfrica
Subject: Re: [kictanet] Zuku Support
Sent: Thursday, April 28, 2016 2:40 PM
To: bkioko@bernsoft.com
Cc: DigitalTVAfrica
Subject: Re: [kictanet] Zuku Support
I am a happy Zuku customer and believe the Zuku experience varies significantly with your location within the city. My connection has been quite reliable and they fixed issues quite fast. They need to give a consistent experience and improve the fault resolution times.
Digital Television policy, regulation and technology in Africa on issues relating to Consumers, Content and Coverage.
On Thu, Apr 28, 2016 at 1:49 PM, waudo siganga via kictanet <kictanet@lists.kictanet.or.ke> wrote:
I also use Zuku and they have had problems the whole week.
On Thu, Apr 28, 2016, at 12:15 PM, Bernard Kioko via kictanet wrote:
> Hi listers,
>
> My experience with Zuku is very frustrating last three days. We have
> reported a problem to them and they have promised to send a technician to
> us. Three days now but no one has showed up. In effect losing 3 days of
> valuable time.
>
> What is your experience or do people just switch service providers from
> such?
>
> If anyone in this list works for Zuku and is concerned, you have my
> email.
>
>
>
>
> --
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This e-mail and any attachments may contain information that is confidential, legally privileged and protected by law and is intended for the sole use of the named recipient(s). Any unauthorized review, use, or disclosure or distribution is prohibited. Any liability (in negligence or otherwise) arising from any third party acting, or refraining from acting on any information contained in this email is hereby excluded. If you are not the intended recipient, please delete the contents and notify the sender immediately; do not disclose the contents to any other person, use it for any purpose or store or copy the information in any medium. Whilst our e-mails are checked for viruses, we cannot guarantee that this message or any attachment is virus free, does not contain malicious code or is incompatible with your electronic system and the Company does not accept liability in respect of viruses, malicious code or any related problems that you might experience. For further information about us, please contact us at the address indicated below.
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The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development.
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