From my last 2 interactions with them, they've since changed the process.

On 23 January 2018 at 09:24, Wamathai (HapaKenya) via kictanet < kictanet@lists.kictanet.or.ke> wrote:

http://www.techweez.com/2018/01/17/zuku-gives-out-private-data/

From experience, he says that when you use the Zuku customer care hotline and get on phone with a rep, they proceed to share personal details (Full name, residence, phone number and email) without verifying that the person they are sharing the information with is actually the customer in question.

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