KICA Amendments: compensation of telecommunication consumers for call drops
The new amendments to KICA proposed by Hon. Elisha Odhiambo, MP, published on March 15th, 2019, seeks to add a new section 34A on the compensation of telecommunications consumers for call drops. 34A. (1) A licensee is liable to credit a consumer who initiates a call that gets cut out after a connection by Kenya Shillings ten worth of airtime for each call drop within its network for a maximum of three call drops per day (2) A licensee shall not be liable to compensate a consumer, where a call gets cut out due to third party interference on the licensee's connection lines, inevitable accident or *force majeure*. The rationale of the bill is to make provisions for quality of service to consumers making calls by compelling licensees in the telecommunications industry to invest in infrastructure that will guarantee the quality of service for consumers making calls. What are your thoughts on this new amendment? Is it adequate? Does KICA cover all other telecommunications service consumers? Warm Regards ______________________ Mwendwa Kivuva,
We should also levy MPs Ksh. 10,000 every time they don't speak in Parliament. Ndemo. On Thu, Oct 24, 2019 at 12:25 PM Mwendwa Kivuva via kictanet < kictanet@lists.kictanet.or.ke> wrote:
The new amendments to KICA proposed by Hon. Elisha Odhiambo, MP, published on March 15th, 2019, seeks to add a new section 34A on the compensation of telecommunications consumers for call drops.
34A. (1) A licensee is liable to credit a consumer who initiates a call that gets cut out after a connection by Kenya Shillings ten worth of airtime for each call drop within its network for a maximum of three call drops per day (2) A licensee shall not be liable to compensate a consumer, where a call gets cut out due to third party interference on the licensee's connection lines, inevitable accident or *force majeure*.
The rationale of the bill is to make provisions for quality of service to consumers making calls by compelling licensees in the telecommunications industry to invest in infrastructure that will guarantee the quality of service for consumers making calls.
What are your thoughts on this new amendment? Is it adequate? Does KICA cover all other telecommunications service consumers?
Warm Regards ______________________ Mwendwa Kivuva, _______________________________________________ kictanet mailing list kictanet@lists.kictanet.or.ke https://lists.kictanet.or.ke/mailman/listinfo/kictanet Twitter: http://twitter.com/kictanet Facebook: https://www.facebook.com/KICTANet/
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Thank you Kivuva, there are alot of questions in my head... 1. What does three call drops mean? is it when you are in the same phone call and you keep being disconnected and henve you can call back thrice or you have called three different people and you keep being disconnected? 2. What is the rationale of Ksh 10/- ? how diid they come to this figure? 3. Telecommunication companies offer more than just phone calls...what happens to the other services? To answer your question(s); What are your thoughts on this new amendment?Is it adequate? No!! its a very narrow thought. Does KICA cover all other telecommunications service consumers? No!! #MyThoughts On 10/24/19, Bitange Ndemo via kictanet <kictanet@lists.kictanet.or.ke> wrote:
We should also levy MPs Ksh. 10,000 every time they don't speak in Parliament.
Ndemo.
On Thu, Oct 24, 2019 at 12:25 PM Mwendwa Kivuva via kictanet < kictanet@lists.kictanet.or.ke> wrote:
The new amendments to KICA proposed by Hon. Elisha Odhiambo, MP, published on March 15th, 2019, seeks to add a new section 34A on the compensation of telecommunications consumers for call drops.
34A. (1) A licensee is liable to credit a consumer who initiates a call that gets cut out after a connection by Kenya Shillings ten worth of airtime for each call drop within its network for a maximum of three call drops per day (2) A licensee shall not be liable to compensate a consumer, where a call gets cut out due to third party interference on the licensee's connection lines, inevitable accident or *force majeure*.
The rationale of the bill is to make provisions for quality of service to consumers making calls by compelling licensees in the telecommunications industry to invest in infrastructure that will guarantee the quality of service for consumers making calls.
What are your thoughts on this new amendment? Is it adequate? Does KICA cover all other telecommunications service consumers?
Warm Regards ______________________ Mwendwa Kivuva, _______________________________________________ kictanet mailing list kictanet@lists.kictanet.or.ke https://lists.kictanet.or.ke/mailman/listinfo/kictanet Twitter: http://twitter.com/kictanet Facebook: https://www.facebook.com/KICTANet/
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The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development.
KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications.
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Thank you Judy. See my comments inline. On Thu, 24 Oct 2019 at 21:36, Judy Okite via kictanet < kictanet@lists.kictanet.or.ke> wrote:
Thank you Kivuva,
there are alot of questions in my head...
1. What does three call drops mean? is it when you are in the same phone call and you keep being disconnected and henve you can call back thrice or you have called three different people and you keep being disconnected?
I think it means for each call you make, and it goes through (connected), and it gets disconnected halfway, you get compensated Ksh10, upto a maimum of 3 drop calls per day.
2. What is the rationale of Ksh 10/- ? how did they come to this figure?
Good question. This will be part of our submissions to the National Assembly.
3. Telecommunication companies offer more than just phone calls...what happens to the other services?
Good question too. Like fiber, satellite, mobile money services, etc To answer your question(s);
What are your thoughts on this new amendment?Is it adequate? No!! its a very narrow thought.
Probably we can say it is a starting point, and also stimulates debate.
Does KICA cover all other telecommunications service consumers? No!!
Currently, this is the first amendment that tries to capture QoS issues for services.
On Thu, 24 Oct 2019 at 17:57, Bitange Ndemo <bndemo@bitangendemo.me> wrote:
We should also levy MPs Ksh. 10,000 every time they don't speak in Parliament.
For every sitting :-)
Ndemo.
On Thu, Oct 24, 2019 at 12:25 PM Mwendwa Kivuva via kictanet < kictanet@lists.kictanet.or.ke> wrote:
The new amendments to KICA proposed by Hon. Elisha Odhiambo, MP, published on March 15th, 2019, seeks to add a new section 34A on the compensation of telecommunications consumers for call drops.
34A. (1) A licensee is liable to credit a consumer who initiates a call that gets cut out after a connection by Kenya Shillings ten worth of airtime for each call drop within its network for a maximum of three call drops per day (2) A licensee shall not be liable to compensate a consumer, where a call gets cut out due to third party interference on the licensee's connection lines, inevitable accident or *force majeure*.
The rationale of the bill is to make provisions for quality of service to consumers making calls by compelling licensees in the telecommunications industry to invest in infrastructure that will guarantee the quality of service for consumers making calls.
What are your thoughts on this new amendment? Is it adequate? Does KICA cover all other telecommunications service consumers?
Warm Regards ______________________ Mwendwa Kivuva, _______________________________________________ kictanet mailing list kictanet@lists.kictanet.or.ke https://lists.kictanet.or.ke/mailman/listinfo/kictanet Twitter: http://twitter.com/kictanet Facebook: https://www.facebook.com/KICTANet/
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The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development.
KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications.
Dear Kivuva, It is the Communication Authorities role to enforce quality control. Members of parliament should concentrate on their roles. We are setting a wrong precedence by enforcing quality control issues. Regards On Thu, 24 Oct 2019, 12:24 pm Mwendwa Kivuva via kictanet, < kictanet@lists.kictanet.or.ke> wrote:
The new amendments to KICA proposed by Hon. Elisha Odhiambo, MP, published on March 15th, 2019, seeks to add a new section 34A on the compensation of telecommunications consumers for call drops.
34A. (1) A licensee is liable to credit a consumer who initiates a call that gets cut out after a connection by Kenya Shillings ten worth of airtime for each call drop within its network for a maximum of three call drops per day (2) A licensee shall not be liable to compensate a consumer, where a call gets cut out due to third party interference on the licensee's connection lines, inevitable accident or *force majeure*.
The rationale of the bill is to make provisions for quality of service to consumers making calls by compelling licensees in the telecommunications industry to invest in infrastructure that will guarantee the quality of service for consumers making calls.
What are your thoughts on this new amendment? Is it adequate? Does KICA cover all other telecommunications service consumers?
Warm Regards ______________________ Mwendwa Kivuva, _______________________________________________ kictanet mailing list kictanet@lists.kictanet.or.ke https://lists.kictanet.or.ke/mailman/listinfo/kictanet Twitter: http://twitter.com/kictanet Facebook: https://www.facebook.com/KICTANet/
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The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development.
KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications.
participants (4)
-
Barrack Otieno -
Bitange Ndemo -
Judy Okite -
Mwendwa Kivuva