We have always been a country of complaining and criticizing. I applied for a passport renewal on 2nd April 2012 and collected the new passport on 19th April. That was within 11 working days. The automation and workflow seems to be working smooth;y. These are the positives that we did not have 10 years ago. Probably listers can also count their blessing for the last 10 years. Regards 10rdmwesh -- ______________________ Mwendwa Kivuva For Business Development Transworld Computer Channels twitter.com/lordmwesh www.transworldAfrica.com | Fluent in computing kenya.or.ke | The Kenya we know