Am shopping for a IT help desk application/solution to support a single site with about 70 users. I am currently reading on service desk plus 8.2 and would appreciate your inputs on the same or other apps that you've had experience with. Thank you, WARUINGI
following closely On Fri, Sep 13, 2013 at 10:52 AM, Pwaruingi <pwaruingi@gmail.com> wrote:
Am shopping for a IT help desk application/solution to support a single site with about 70 users. I am currently reading on service desk plus 8.2 and would appreciate your inputs on the same or other apps that you've had experience with.
Thank you,
WARUINGI
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The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development.
KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications.
@Edna, @Waruingi I would recommend Sysaid (http://www.sysaid.com/),. Their Support is great and the system is sold in modules so this makes it cost effective. I used in a previous life as a Help Desk analyst for an organization with a similar user base. Email David Lee in Sales (d.lee@sysaid.com) or their Help Desk (helpdesk@sysaid.com) I hope this helps. Regards, John Masiwe Business Development Director & CEO Blue Gate Technologies Ltd - Professional and Quality ICT Services 4th Floor - Bishop Maigua Plaza (opp. Uchumi Hyper - Ngong Rd) Ngong Road, Nairobi P. O. Box 344 - 00600 Nairobi Website: www.bluegate.co.ke | Email: jmasiwe@bluegate.co.ke | Tel: 0725 24 88 00 From: kictanet [mailto:kictanet-bounces+jmasiwe=bluegate.co.ke@lists.kictanet.or.ke] On Behalf Of Edna shiko Sent: Friday, September 13, 2013 1:02 PM To: jmasiwe@bluegate.co.ke Cc: KICTAnet ICT Policy Discussions Subject: Re: [kictanet] Help desk application following closely On Fri, Sep 13, 2013 at 10:52 AM, Pwaruingi <pwaruingi@gmail.com> wrote: Am shopping for a IT help desk application/solution to support a single site with about 70 users. I am currently reading on service desk plus 8.2 and would appreciate your inputs on the same or other apps that you've had experience with. Thank you, WARUINGI _______________________________________________ kictanet mailing list kictanet@lists.kictanet.or.ke https://lists.kictanet.or.ke/mailman/listinfo/kictanet Unsubscribe or change your options at https://lists.kictanet.or.ke/mailman/options/kictanet/ednawanjiku%40gmail.co m The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development. KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications. __________ Information from ESET NOD32 Antivirus, version of virus signature database 8794 (20130913) __________ The message was checked by ESET NOD32 Antivirus. http://www.eset.com
@John thanks looking at it now On Fri, Sep 13, 2013 at 1:19 PM, John Masiwe <jmasiwe@bluegate.co.ke> wrote:
@Edna, @Waruingi****
** **
I would recommend Sysaid (http://www.sysaid.com/),. Their Support is great and the system is sold in modules so this makes it cost effective. I used in a previous life as a Help Desk analyst for an organization with a similar user base.****
** **
Email David Lee in Sales (d.lee@sysaid.com) or their Help Desk ( helpdesk@sysaid.com)****
** **
I hope this helps.****
** **
Regards,****
** **
*John Masiwe***
*Business Development Director & CEO*
*Blue Gate Technologies Ltd - *Professional and Quality ICT Services****
4th Floor – Bishop Maigua Plaza (opp. Uchumi Hyper – Ngong Rd)****
Ngong Road, Nairobi****
P. O. Box 344 – 00600 Nairobi****
Website: www.bluegate.co.ke | Email: jmasiwe@bluegate.co.ke | Tel: 0725 24 88 00****
** **
*From:* kictanet [mailto:kictanet-bounces+jmasiwe= bluegate.co.ke@lists.kictanet.or.ke] *On Behalf Of *Edna shiko *Sent:* Friday, September 13, 2013 1:02 PM *To:* jmasiwe@bluegate.co.ke *Cc:* KICTAnet ICT Policy Discussions *Subject:* Re: [kictanet] Help desk application****
** **
following closely ****
** **
On Fri, Sep 13, 2013 at 10:52 AM, Pwaruingi <pwaruingi@gmail.com> wrote:** **
Am shopping for a IT help desk application/solution to support a single site with about 70 users. I am currently reading on service desk plus 8.2 and would appreciate your inputs on the same or other apps that you've had experience with.
Thank you,
WARUINGI
_______________________________________________ kictanet mailing list kictanet@lists.kictanet.or.ke https://lists.kictanet.or.ke/mailman/listinfo/kictanet
Unsubscribe or change your options at https://lists.kictanet.or.ke/mailman/options/kictanet/ednawanjiku%40gmail.co...
The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development.
KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications.****
** **
** **
__________ Information from ESET NOD32 Antivirus, version of virus signature database 8794 (20130913) __________****
** **
The message was checked by ESET NOD32 Antivirus.****
** **
__________ Information from ESET NOD32 Antivirus, version of virus signature database 8794 (20130913) __________
The message was checked by ESET NOD32 Antivirus.
@Edna, if you are still scouting, have a look at LanSupport - http://www.synergy-pro.net/LanSupport.aspx It's used widely in organisations, big and small On Fri, Sep 13, 2013 at 3:31 PM, Edna shiko <ednawanjiku@gmail.com> wrote:
@John thanks looking at it now
On Fri, Sep 13, 2013 at 1:19 PM, John Masiwe <jmasiwe@bluegate.co.ke>wrote:
@Edna, @Waruingi****
** **
I would recommend Sysaid (http://www.sysaid.com/),. Their Support is great and the system is sold in modules so this makes it cost effective. I used in a previous life as a Help Desk analyst for an organization with a similar user base.****
** **
Email David Lee in Sales (d.lee@sysaid.com) or their Help Desk ( helpdesk@sysaid.com)****
** **
I hope this helps.****
** **
Regards,****
** **
*John Masiwe***
*Business Development Director & CEO*
*Blue Gate Technologies Ltd - *Professional and Quality ICT Services****
4th Floor – Bishop Maigua Plaza (opp. Uchumi Hyper – Ngong Rd)****
Ngong Road, Nairobi****
P. O. Box 344 – 00600 Nairobi****
Website: www.bluegate.co.ke | Email: jmasiwe@bluegate.co.ke | Tel: 0725 24 88 00****
** **
*From:* kictanet [mailto:kictanet-bounces+jmasiwe= bluegate.co.ke@lists.kictanet.or.ke] *On Behalf Of *Edna shiko *Sent:* Friday, September 13, 2013 1:02 PM *To:* jmasiwe@bluegate.co.ke *Cc:* KICTAnet ICT Policy Discussions *Subject:* Re: [kictanet] Help desk application****
** **
following closely ****
** **
On Fri, Sep 13, 2013 at 10:52 AM, Pwaruingi <pwaruingi@gmail.com> wrote:* ***
Am shopping for a IT help desk application/solution to support a single site with about 70 users. I am currently reading on service desk plus 8.2 and would appreciate your inputs on the same or other apps that you've had experience with.
Thank you,
WARUINGI
_______________________________________________ kictanet mailing list kictanet@lists.kictanet.or.ke https://lists.kictanet.or.ke/mailman/listinfo/kictanet
Unsubscribe or change your options at https://lists.kictanet.or.ke/mailman/options/kictanet/ednawanjiku%40gmail.co...
The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development.
KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications.****
** **
** **
__________ Information from ESET NOD32 Antivirus, version of virus signature database 8794 (20130913) __________****
** **
The message was checked by ESET NOD32 Antivirus.****
** **
__________ Information from ESET NOD32 Antivirus, version of virus signature database 8794 (20130913) __________
The message was checked by ESET NOD32 Antivirus.
_______________________________________________ kictanet mailing list kictanet@lists.kictanet.or.ke https://lists.kictanet.or.ke/mailman/listinfo/kictanet
Unsubscribe or change your options at https://lists.kictanet.or.ke/mailman/options/kictanet/mail2lawi%40gmail.com
The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development.
KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications.
participants (4)
-
Bwana Lawi -
Edna shiko -
John Masiwe -
Pwaruingi