@Edna, @Waruingi
I would recommend Sysaid (http://www.sysaid.com/),. Their Support is great and the system is sold in modules so this makes it cost effective. I used in a previous life as a Help Desk analyst for an organization with a similar user base.
Email David Lee in Sales (d.lee@sysaid.com) or their Help Desk (helpdesk@sysaid.com)
I hope this helps.
Regards,
John Masiwe
Business Development Director & CEO
Blue Gate Technologies Ltd - Professional and Quality ICT Services
4th Floor – Bishop Maigua Plaza (opp. Uchumi Hyper – Ngong Rd)
Ngong Road, Nairobi
P. O. Box 344 – 00600 Nairobi
Website: www.bluegate.co.ke | Email: jmasiwe@bluegate.co.ke | Tel: 0725 24 88 00
From: kictanet [mailto:kictanet-bounces+jmasiwe=bluegate.co.ke@lists.kictanet.or.ke] On Behalf Of Edna shiko
Sent: Friday, September 13, 2013 1:02 PM
To: jmasiwe@bluegate.co.ke
Cc: KICTAnet ICT Policy Discussions
Subject: Re: [kictanet] Help desk application
following closely
On Fri, Sep 13, 2013 at 10:52 AM, Pwaruingi <pwaruingi@gmail.com> wrote:
Am shopping for a IT help desk application/solution to support a single site with about 70 users. I am currently reading on service desk plus 8.2 and would appreciate your inputs on the same or other apps that you've had experience with.
Thank you,
WARUINGI
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