http://edition.cnn.com/2017/01/22/travel/united-grounds-domestic-flights-bec... I remember the days when ICT experts would use examples like "fights will be grounded because of IT issues " to show the critical role of ICT in the society . Well, they can't use this example anymore , it is already happening. It is "amazing" how the airline's spokespersons handled the matter by saying flight were grounded due to "an IT issue" . We should be concerned at how "IT issues " are being used to justify, * Incompetence * Lack of proper processes * Negligence * and even theft at times The public should demand for an explanation beyond "This was an IT issue". It is like telling people that Nairobi water outage was due to "water issue". Nelson J. Kwaje